Washington University School of Medicine

7 doctors work here

Rated 9
Strongly recommend: 81%Neutral: 12%Don't recommend: 8%9
81% strongly recommend
107 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9
9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
859
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400

10 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
0
5
Age 35
3 IUI
Donor Sperm
Other
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
From the first moment we met with Dr. Jimenez she was so nervous and made us feel uncomfortable. ... She insisted on re-running tests and procedures that I had already had completed prior even though they requested all medical results be sent to them prior to the first consultation. It's like she didn't even read any of the information provided to her ahead of time. ... She has horrible bedside manner and communication skills.
... I would get some piece of information from the doctor and then the [Washinton U - CWE] nurse/secretary would give me another piece of information and I was always so confused. ... They don't have a patient portal for communication or flow charts. I honestly don't even know who all works in the clinic as I only met a nurse who did my bloodwork who was super nice and actually communicated with you and wanted to make you feel comfortable.
How was your experience with Patricia Jimenez at Washington University School of Medicine?
From the first moment we met with Dr. Jimenez she was so nervous and made us feel uncomfortable. My husband was made to stand up for the entire appointment as he was uncomfortable in the chair that had arms on it and not once did anyone offer to get him another chair. When we expressed that we wanted 2 embryos implanted via IVF she continued to tell us she would only do 1 as that one might split (despite it being a 30% chance that would happen) and continued to press the issue of having multiples would make for an at risk pregnancy. She provided us with success numbers from 2-3 years prior and no recent numbers were provided. She insisted on re-running tests and procedures that I had already had completed prior even though they requested all medical results be sent to them prior to the first consultation. It's like she didn't even read any of the information provided to her ahead of time. I went through with one procedure a sonohysterography and it was the most uncomfortable experience I have ever had. They "exam table" is a chair and they literally lean you all the back to where the blood is rushing to your head. While doing the procedure the doctor and the ultrasound tech stood there for 20 minutes debating if they saw something or not. The she proceeded to tell me I needed a hysterscopy and if I didn't do it she wouldn't proceed with IVF. I was literally given no choice in my medical care. When I expressed my concerns to the doctor it seemed like she didn't even care that we were not happy with her. She has horrible bedside manner and communication skills.
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
Don't see her. Ask to see someone else in the clinic as from what I've heard there are better doctors within the clinic than her.
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
It felt like are concerns were not being heard and when we expressed something we wanted we always got a response that was based on why they didn't want to do that.
Describe the protocols Patricia Jimenez used in your cycles at Washington University School of Medicine and their degree of success.
I never got any protocols besides doing one test and some bloodwork as I discontinued seeing the doctor.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denise )
I only communicated with the nurse and secretary via the mychart app and a few times by phone. I would get some piece of information from the doctor and then the nurse/secretary would give me another piece of information and I was always so confused.
Describe your experience with Washington University School of Medicine.
This clinic was super far from my house. They do not send you the "green dot" parking pass you for their parking lot so you have to go up the clinic and back to your car so you don't get a ticket. They have a clinic closer to my house but nothing is done there and was never offered an appointment there. They don't have a patient portal for communication or flow charts. I honestly don't even know who all works in the clinic as I only met a nurse who did my bloodwork who was super nice and actually communicated with you and wanted to make you feel comfortable. The first appointment the front desk person was super nice and helpful and the second appointment the front desk person was older and slow and didn't acknowledge anyone for several minutes of them standing there waiting. There was always another lady on a computer playing music on her personal phone and talking on her personal phone and have no clue what her job was or way she was customer facing.
Describe Patricia Jimenez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
The doctor did not listen when we advised we wanted multiple embryos transferred and is only willing to do single embryo transfers. Don't waste your time unless you only want a single embryo transferred.
What specific things went wrong at Washington University School of Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
The doctor stated I have fibrous tissue and when her nurse called she advised I had something totally different.
0
Doctor
Patricia Jimenez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
3
4
Age 29
1 IUI
1 IVF
PCOS
European
Income $50K - $99K
Nurse or HC Services
2nd of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I think we only saw Dr. Ratts maybe twice out of the many many visits that we made there. And I don't know that we ever actually spoke to her on the phone in between visits....She just was very hard to get ahold of, and I felt like she really didn't know that much about us or really want or try to get to know us personally. And I definitely didn't feel a lot of compassion from her.... Dr. Ratts was nice, and was pretty informative our very first visit,
The clinic [Wash U ] was not great at all honestly. We definitely felt like a number there... The nurses, other than Mary...were incredibly hard to get a hold of! The billing people were almost impossible to talk to you unless of course they were trying to get money from you... And making an appointment was very very difficult! Honestly, the receptionist was the best thing about the whole place!... Good news or bad news Mary was the one to call us.
How was your experience with Valerie Ratts at Washington University School of Medicine?
Dr. Ratts was nice, and was pretty informative our very first visit, but we really never saw her again after that. She just was very hard to get ahold of, and I felt like she really didn't know that much about us or really want or try to get to know us personally. And I definitely didn't feel a lot of compassion from her.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Be prepared to see her one time and one time only.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Not necessarily a number, but probably definitely not a human either. I think we only saw Dr. Ratts maybe twice out of the many many visits that we made there. And I don't know that we ever actually spoke to her on the phone in between visits.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
We did a couple rounds of oral medications, none of which were successful. So then we switched to injectables, and did an IUI cycle. It was successful but unfortunately ended in miscarriage.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
Mary was our nurse throughout our whole treatment Journey with Dr. Ratts. And honestly she felt more like the doctor than Dr. Ratts. If something changed, Mary was the one to call us. Good news or bad news Mary was the one to call us. And Mary was actually the one who performed our IUI. She was a very good nurse, and very very knowledgeable. Not necessarily super compassionate, but very smart and knowledgeable and informative.
Describe your experience with Washington University School of Medicine.
The clinic was not great at all honestly. We definitely felt like a number there... The nurses, other than Mary...were incredibly hard to get a hold of! The billing people were almost impossible to talk to you unless of course they were trying to get money from you... And making an appointment was very very difficult! Honestly, the receptionist was the best thing about the whole place! She was so sweet, and knew both my husband and my name every time we walked in. She learned little things about us and would always ask us personal questions, in a good way...about our life and just was always so kind and friendly. If she was the doctor, nurse, or represented everyone else in the clinic, I would give this place a 10 out of 10!
Describe Valerie Ratts's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
N/A
What specific things went wrong at Washington University School of Medicine?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
3
Doctor
Valerie Ratts
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
0
0
Age 29 - 30
2 IUI
4 IVF
Unexplained
European
Income $50K - $99K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr.Omurtag seems like a nice guy, but at the core of it he really does not care if you get pregnant or not. When we first saw this doctor we were essentially told that we had a greater than 60% chance of success for one cycle of IVF and that most likely since it was male Factor infertility we were battling one cycle would be all it would take. Our first cycle of IVF they retrieved 13 eggs, only 4 were mature, and only one embryo was created.
Washington University Physicians Department of reproductive endocrinology has a very impersonal approach to IVF. You are unlikely to go through the cycle with your chosen doctor, they will not customize a protocol or attempt to think outside the box to fix your protocol if your body is not reacting like it's supposed to. If your body doesn't react like a normal person's body, you will not get pregnant with this Clinic.... My PPO insurance does cover infertility.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr.Omurtag seems like a nice guy, but at the core of it he really does not care if you get pregnant or not. When we first saw this doctor we were essentially told that we had a greater than 60% chance of success for one cycle of IVF and that most likely since it was male Factor infertility we were battling one cycle would be all it would take. Our first cycle of IVF they retrieved 13 eggs, only 4 were mature, and only one embryo was created. Dr. Omurtag brushed this off as a fluke and we tried again. Washington University only has certain set protocols in place, they do not customize a protocol for the way your body reacts. If you don't fit perfectly into the box then you are not going to have success at this Clinic. Additionally, the doctor making decisions about your care is going to be whatever doctor happens to be on call for IVF that week and they may not know your case or your history at all.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
This doctor made flippant remarks about how it's all a numbers game and we only need one embryo implying that there's no use trying for more than one
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
My first cycle of IVF was a long Agonist protocol. We did Lupron for 10 days I think, followed by stimulation with follistim and menopur. I triggered with HCG for my retrieval. My second cycle of IVF was different, I did not use Lupron at all instead they had me simulate with follistim and menopur and ganirelix was used towards the end with an HCG trigger
Describe your experience with Washington University School of Medicine.
Washington University Physicians Department of reproductive endocrinology has a very impersonal approach to IVF. You are unlikely to go through the cycle with your chosen doctor, they will not customize a protocol or attempt to think outside the box to fix your protocol if your body is not reacting like it's supposed to. If your body doesn't react like a normal person's body, you will not get pregnant with this Clinic.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
My PPO insurance does cover infertility. The Physician and anesthesiologist fees are prepaid before they will schedule your cycle and it was $600 even. They have a surgical room attached to their office and it bills you as a free-standing Surgical Center for Missouri Baptist and my 20% coinsurance was over $2,800 for one cycle
0
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
2
2
Age 28 - 29
8 Fertility Medications
Anovulation
PCOS
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I completed three rounds of letrozole and two rounds of Clomid with follicle scans under the care of Dr. Ratts. I never ovulated on any of these cycles. Dr. Ratts said I could either pursue IUI or IVF, but she would recommend IVF if I was going to spend the money. After all of my failed treatment cycles, I didn't have any direct communication with her. All messages were relayed through her nurse, which was frustrating...
The [Wash U - CWE] office setting is conveniently located, clean, and professional. Dr. Ratts usually runs behind schedule so plan on waiting to be seen...I rarely received results from labwork or scans without calling the office, leaving a message, and waiting for a return phone call. Return calls were not very quick and could sometimes take over 2 days...
How was your experience with Valerie Ratts at Washington University School of Medicine?
I completed three rounds of letrozole and two rounds of Clomid with follicle scans under the care of Dr. Ratts. I never ovulated on any of these cycles. Dr. Ratts said I could either pursue IUI or IVF, but she would recommend IVF if I was going to spend the money. After all of my failed treatment cycles, I didn't have any direct communication with her. All messages were relayed through her nurse, which was frustrating.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Do not see Dr. Ratts if you are not interested in pursuing IVF.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
This practice felt more like a business trying to sell IVF.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
I did three rounds of letrozole (2.5, 5, and 7.5 mg) with OPKs and timed intercourse. When I didn't have a period by CD35 and had a negative pregnancy test, I took Provera to have a withdrawal bleed. I also did two rounds of Clomid (150 and 250 mg) with a follicle scan. I did not develop a follicle with either scan so my treatments stopped. My next course of action was to try injectable medications with IUI or IVF, and I did not want to pursue that course at the time due to financial and ethical concerns.
Describe your experience with the nursing staff at Washington University School of Medicine.
I communicated with the nursing staff over the phone frequently. Mary RN was very direct and offered little compassion.
Describe your experience with Washington University School of Medicine.
The office setting is conveniently located, clean, and professional. Dr. Ratts usually runs behind schedule so plan on waiting to be seen.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
Ultrasounds - $360; Injectables $3,000-5,000; IUI - $1200; IVF - $11,000
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Washington University School of Medicine.
I rarely received results from labwork or scans without calling the office, leaving a message, and waiting for a return phone call. Return calls were not very quick and could sometimes take over 2 days.
2
Doctor
Valerie Ratts
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
3
0
Age 34 - 37
3 IUI
1 IVF
Anovulation
PCOS
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Jungheim was nice but kept pushing IVF as an only option for my treatment. She only wanted to do 3 IUIs and move on to IVF. I really felt like there were other options for me that were less expensive. Also i didnt like the fact the nurses did the IUIs and not the doctor...When i first saw her we did 3 rounds of clomid and tried timing intercourse...Feb 2017 took femara again started monitoring with US. Did US too late and missed ovulation. No IUI performed.
I honestly do not have a lot to say about this office. Everyone was professional but definitely did not get any warm and fuzzy feelings from them. The techs that drew blood were always very nice and very good at their job...Dr Jungheim was nice but kept pushing IVF as an only option for my treatment. She only wanted to do 3 IUIs and move on to IVF. I really felt like there were other options for me that were less expensive. Also i didnt like the fact the nurses did the IUIs and not the doctor
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr Jungheim was nice but kept pushing IVF as an only option for my treatment. She only wanted to do 3 IUIs and move on to IVF. I really felt like there were other options for me that were less expensive. Also i didnt like the fact the nurses did the IUIs and not the doctor
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
When i first saw her we did 3 rounds of clomid and tried timing intercourse. Then jan 2017 started femara preparing for IUI and told me to take OPKs starting day 10. Took them through day 20 and no positive test. They did an US and confirmed ovulation. No IUI performed. Feb 2017 took femara again started monitoring with US. Did US too late and missed ovulation. No IUI performed. March 2017 took femara got ovulation and IUI completed. Negative pregnancy test May 2017 took femara got ovulation and IUI completed. Negative pregnancy test. Contacted her in July 2017 and suggested that maybe my progesterone was too low and asked for her to take blood work throughout my cycle and she refused. That is when i decided to leave her practice and seek help elsewhere.
Describe your experience with Washington University School of Medicine.
I honestly do not have a lot to say about this office. Everyone was professional but definitely did not get any warm and fuzzy feelings from them. The techs that drew blood were always very nice and very good at their job
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
I had a $10k benefit towards Wash U doctors so i had insurance coverage i only had a $50 copay for each of the 2 IUIs that were performed.
What specific things went wrong at Washington University School of Medicine?
  • Failed to send your chart to another clinic
3
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
0
0
Age 28
2 IUI
PCOS
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
...no one went over risks of the surgery with us. I was never told that my risk for an ectopic pregnancy was increased. We managed to get pregnant naturally the month of the surgery, but it was ectopic. This surgery is my biggest regret through this entire infertility nightmare.
It was very hard to reach anyone to talk to on the phone, I often had to wait an entire day, or 2-3 days, to receive a phone call back. They misplaced my blood work for several days (which may have revealed an ectopic pregnancy sooner).
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim is very friendly and intelligent. I trust her, but had to leave the office due to a major loss of trust with the office.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim is very nice and friendly, but not always very available.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
It was very hard to reach anyone to talk to on the phone, I often had to wait an entire day, or 2-3 days, to receive a phone call back. They misplaced my blood work for several days (which may have revealed an ectopic pregnancy sooner).
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Jungheim was out of town when I started my period. The previous month we had discussed possibly having a surgery to unblock my tube. The office handled setting up the surgery, but no one went over risks of the surgery with us. I was never told that my risk for an ectopic pregnancy was increased. We managed to get pregnant naturally the month of the surgery, but it was ectopic. This surgery is my biggest regret through this entire infertility nightmare.
Describe your experience with the nursing staff at Washington University School of Medicine.
It took at least entire days, if not 2-3 days to hear back from nursing. My blood work was lost for several days.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
The surgery recommended by her, but not fully explained to us, was not covered by insurance. Nothing was covered by insurance, including when I was pregnant (ectopic). I believe their billing was incorrect.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Washington University School of Medicine.
Please refer to previous response regarding ectopic pregnancy.
0
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
4
5
Age 31 - 32
1 IUI
2 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
Operations
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Odem is very knowledgeable and very thorough. I trust his experience and opinions. It felt, at times, that what we talked about and what was communicated to the nurses and staff was not on the same page. ... I used a microdose Lupron flare protocol with very high doses of Menopur and gonal f. I ended up with a cancelled cycle and moving forward with an IUI instead due to poor response to the medications.
There is poor comic nation between the doctor and staff [at Wash U]. I was told I could start the IVF cycle on my next cycle and when I called the nurse wondering about what I needed to do, it was not known that I would be on the next cycle. They lacked direction and communication on what the proper steps are and how their flow works.... the monitoring times felt like a heard of cattle waiting to move from one room to the next.
How was your experience with Randall Odem at Washington University School of Medicine?
Dr Odem is very knowledgeable and very thorough. I trust his experience and opinions. It felt, at times, that what we talked about and what was communicated to the nurses and staff was not on the same page. I very much respect Dr Odem and feel he is a great doctor but I did not feel he was the best doctor for treating a patient with Diminished Ovarian Reserve.
What's one piece of advice would you give a prospective patient of Randall Odem at Washington University School of Medicine?
You need to be your own advocate in this clinic.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
I rarely saw Dr Odem and the monitoring times felt like a heard of cattle waiting to move from one room to the next.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
I used a microdose Lupron flare protocol with very high doses of Menopur and gonal f. I ended up with a cancelled cycle and moving forward with an IUI instead due to poor response to the medications.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Crystal)
My coordinator was amazing and very compassionate. Crystal helped me navigate all of the steps needed.
Describe your experience with Washington University School of Medicine.
There is poor comic nation between the doctor and staff. I was told I could start the IVF cycle on my next cycle and when I called the nurse wondering about what I needed to do, it was not known that I would be on the next cycle. They lacked direction and communication on what the proper steps are and how their flow works.
Describe the costs associated with your care under Randall Odem at Washington University School of Medicine.
Nothing specific
Describe Randall Odem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
No comment
4
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
0
0
Age 35 - 36
7 IUI
2 IVF
Male Factor
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Professor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I rarely saw or spoke with Jungheim. The care was through nurses. ... I never felt like she was involved in my care at all - or that she even knew any of the details. ... found her nice but behind in the medical literature...based on the outdated practices used in my care compared to the recommendations by ACOG and ASRM. ... She wanted to transfer all 3 but I refused as that is not recommended by ASRM
Wrong semen results. Poor protocols. [Washington University School of Medicine] Charged $2000 because we made more embryos than transferred. Never told prices after insurance despite asking. Incorrect billing to insurance - transfer and extra two days of incubation covered, not doctor or egg retrieval. Double billed for ultrasounds. ... With medication $31,000 for one cycle of IVF. We were not told this upfront ... The nurse was fine - she handled some of the IUIs and the phone calls. I often felt like she didn't have good answers to my questions but no real issues.
How was your experience with Emily Jungheim at Washington University School of Medicine?
I rarely saw Dr. Jungheim despite being her patient. The model of care is centered on nurses and techs - you only see the doctor for initial consult and egg retrieval/transfers and there is no certainty you will get your doctor. I found her nice but behind in the medical literature and she certainly didn't seem like a world class IVF researcher (or Center of Excellence as WUSTL bills it) based on the outdated practices used in my care compared to the recommendations by ACOG and ASRM.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Go elsewhere - the people that have success here with IVF would likely conceive with monitored IUIs elsewhere.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Honestly, I rarely saw or spoke with Jungheim. The care was through nurses. I saw her for my initial visit, for a a visit after 3 failed IUIs, at egg retrieval, and at my fresh embryo transfer. She called once or twice - once after I left a furious message with the nurse when we were given the wrong man's sperm information and after I demanded a call when our embryo transfer failed. I never felt like she was involved in my care at all - or that she even knew any of the details. The few meetings we had felt like combat - I would come in having read all the recent literature and wanting standards of care based on current recommendations, and she would cite decade old research as justification for her decisions. IUIs were done with clomid and no monitoring. When I could not detect ovulation one month they did a vaginal ultrasound and found a cyst. I was not told about the cyst (I saw it when I requested my medical records) nor was it monitored in any way.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
IUIs - 2 with clomid, no cycle monitoring. Test at home for ovulation using home predictor strips and call when positive. Bring in sample, it will be washed and inseminated by a nurse. Next 2 IUIs were with femera after I had a reaction to the clomid. IVF: long lupron. 15 days stim protocol. daily lupron, started with 3 vials menopur and gonal-f. I was told this is what they did for low AMH values. Doses were adjusted every 3rd day based on bloodwork and ultrasound scans. Triggered with IM HGH; egg retrieval followed. We retrieved 13 eggs, 10 mature, 3 fertilized and all 3 made it to day 3. Transfer: fresh embryo transfer on day 3. She wanted to transfer all 3 but I refused as that is not recommended by ASRM. We agreed to two. We had 8, 7, and 6 cell embryos; transferred 6 and 8 cell embryos and asked to continue growing the 7 cell to day 5 and freezing. We were told it would likely not make it. It did and we froze the embryo. And for this - our embryo having the audacity to live and me refusing to transfer above the ASRM recommendations we were charged $2000 in lab culture fees for the additional two days of growth.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Melanie or Molly? )
The nurse was fine - she handled some of the IUIs and the phone calls. I often felt like she didn't have good answers to my questions but no real issues.
Describe your experience with Washington University School of Medicine.
Strengths - TV shows episodes of Great British Baking. I was really well monitored coming out of anesthesia following the egg retrieval and felt really well cared for. They kept me for more than a hour, made sure I could urinate, and just overall kept me well monitored. This was probably the best part of my experience with them. Weaknesses - IUIs are unmonitored and not likely to succeed. Cysts were not monitored. No communication with doctor outside of consults and those were few and far between. The biggest issues: 1) we had very low fertilization rates even with ICSI (next clinic 100% vs 30%). 2) 3 day fresh transfers are just not that common any more because all the data suggest that day 5 and frozen transfers are more likely to implant. Ultimately, we choose to move our remaining embryo to a different practice because we both were convinced WUSTL would kill the embryo and our chances of success with them would be low. Based on the numbers, they do numerous egg retrievals for each success and they have a biased clinic population towards younger (&lt;35 years old) women. Also, they gave us someone else's semen analysis. Finally: billing. We went to the WUSTL FRCM because it was the only clinic my insurance would cover. We had 10k in drugs and 10k in infertility. I got a pre-approval as required by the practice and the insurance company. I asked what our share would be when paying the $600 cycle deposit. I was told they couldn't tell me - it was against policy. We went ahead on good faith. That was a huge mistake. Our IVF cycle with them cost $31,000 including $12,000 in drugs. We were expected to pay the $11,000 difference at full rate - not a plan and not at the negotiated rate with our insurance company. It cost us more to do a cycle with WUSTL FRCM with insurance than with another clinic without insurance.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
With medication $31,000 for one cycle of IVF. We were not told this upfront (had 20k insurance cap - 10 meds, 10 procedures). We were told after negative pregnancy test we owed $11,000 including $2000 in lab fees for making more embryos then were transferred.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
She transfers too many embryos too early.
What specific things went wrong at Washington University School of Medicine?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
Wrong semen results. Poor protocols. Charged $2000 because we made more embryos than transferred. Never told prices after insurance despite asking. Incorrect billing to insurance - transfer and extra two days of incubation covered, not doctor or egg retrieval. Double billed for ultrasounds.
0
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
2
2
Age 34 - 36
3 IUI
Endometriosis
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After my 3rd iui all she [Dr. Sarah Keller] said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son...It was just like ivf was my only choice. I had a small amount of endo on my laparoscopy with hsg showed blockage on one tube then and 2 hsg test showed normal tubes. Uterine biopsy was neg...Clomid 100mg with time sex. Femara treatments with iui and without. One hsg shot...
Iui was around 380 and went up to 580 [at Washington University School of Medicine]. Ivf was around 16,000 to 25,000 I was told...Cost high...Nurse and doctor nice...U feel like a number and they are just rotating u through the door and taking ur money...I would have the nurse or resident do my iui and they did not always have answers to my questions...During our last iui, after they sent my husband sperm to the lab we waited over 2hr to get my iui. I felt like they just wanted more and more money. Then they increased the iui cost. After my 3rd iui all she said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son.
How was your experience with Sarah Keller at Washington University School of Medicine?
The clinic needed to run smoother, dont forget about your patients. Offer a second opinion at no cost would be great or if they brought in another doctors opinion. I felt like I was up a creek with no paddle. It was just like ivf was my only choice. I had a small amount of endo on my laparoscopy with hsg showed blockage on one tube then and 2 hsg test showed normal tubes. Uterine biopsy was neg. I am at a loss and our marriage has suffered due to money.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Get straight answers to your whys.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
During our last iui, after they sent my husband sperm to the lab we waited over 2hr to get my iui. I felt like they just wanted more and more money. Then they increased the iui cost. After my 3rd iui all she said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
Clomid 100mg with time sex. Femara treatments with iui and without. One hsg shot
Describe your experience with the nursing staff at Washington University School of Medicine.
Waiting waiting
Describe your experience with Washington University School of Medicine.
Cost high Nurse and doctor nice U feel like a number and they are just rotating u through the door and taking ur money. I would have the nurse or resident do my iui and they did not always have answers to my questions.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
Iui was around 380 and went up to 580. Ivf was around 16,000 to 25,000 I was told
2
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2020, Successful
10
6
Age 32 - 36
6 IUI
1 IVF
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
He [Dr. Kenan Omurtag] was extremely honest and great with communication, especially with going through IVF during the pandemic. Would highly recommend him. He always puts the patient first and it's nice when he responds to questions personally...Always easy to get a hold of them. They were also very quick to return calls or messages... ..
They [Washington University] are great at communicating with you, easy to get a hold of and very quick to respond to any messages. They handled IVF through the pandemic wonderfully. Patients need to know your provider might not do your actual retrieval or transfer, but they are all wonderful...He [Dr. Kenan Omurtag] was extremely honest and great with communication, especially with going through IVF during the pandemic. Would highly recommend him. He always puts the patient first and it's nice when he responds to questions personally...Always easy to get a hold of them. They were also very quick to return calls or messages... ..
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He was extremely honest and great with communication, especially with going through IVF during the pandemic. Would highly recommend him. He always puts the patient first and it's nice when he responds to questions personally.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust your healthcare provider
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy and Jessie)
Always easy to get a hold of them. They were also very quick to return calls or messages.
Describe your experience with Washington University School of Medicine.
They are great at communicating with you, easy to get a hold of and very quick to respond to any messages. They handled IVF through the pandemic wonderfully. Patients need to know your provider might not do your actual retrieval or transfer, but they are all wonderful.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources