Washington University School of Medicine

7 doctors work here

Rated 9
Strongly recommend: 81%Neutral: 12%Don't recommend: 8%9
81% strongly recommend
107 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9
9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
859
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400

14 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
9
8
Age 36 - 37
2 IVF
Male Factor
European
Native American
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
You will not see her [Dr. Valerie Ratts] for ever visit during an actual treatment cycle. The doctors work on rotation so any of the doctors could be doing the retrieval and transfer. I always fell on a different doctors rotation and absolutely loved them all.... My first cycle was a fresh 3 day transfer. I went in for many visits to monitor egg growth and lining checks. Once I had the retrieval, I was called in for a 3 day transfer to transfer 2 embryos. They gave us the option for 1, but we chose 2 on the doctors recommendations. The cycle failed. The next cycle was a frozen transfer. Not all our embryos made it to day 5. We had 1 left.
Costs for IVF [at Wash U] range from 12-15,000 for a retrieval and fresh transfer. I went through a place in CA to finance and provide cost for 1 fresh, 1 frozen for less than in office. The second fresh, frozen we purchased I lost out on some of the $ I had paid in due to not having any embryos survive to 5 days for a frozen transfer. The clinic had the money but since it was contractually linked to the fresh cycle, it is not allowed to be applied to future cycles.
How was your experience with Valerie Ratts at Washington University School of Medicine?
I love have Dr. Rattes for a doctor. I wish a cycle would have worked, but she continues to look for ways to adjust the cycle. She is a caring human being would will have the difficult conversations when needed.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
You will not see her for ever visit during an actual treatment cycle. The doctors work on rotation so any of the doctors could be doing the retrieval and transfer. I always fell on a different doctors rotation and absolutely loved them all.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Dr. Ratts will personally call you following a failed cycle after the team has met. She will answer any questions you have and discuss the next treatment options. Also, during treatment or consultation if my husband and I had questions while we were in the office, she would sit down to help answer them even if our time was over.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
My first cycle was a fresh 3 day transfer. I went in for many visits to monitor egg growth and lining checks. Once I had the retrieval, I was called in for a 3 day transfer to transfer 2 embryos. They gave us the option for 1, but we chose 2 on the doctors recommendations. The cycle failed. The next cycle was a frozen transfer. Not all our embryos made it to day 5. We had 1 left. Cycle was much easier. Took estradiol before and then progesterone after transfer. The cycle also failed. I did a second retrieval, 3rd transfer (2nd fresh). Cycle was much like the First only the stemmed harder to try for more eggs. More eggs were immature and didn’t get to be fertilized. 2 embryos transferred on fresh cycle day 3. Failed. No embryos survived to 5 days.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
Anytime I had any questions at all, I could call and I would hear back with them. They worked with me to figure out if I needed to order extra meds the closer I got to retrieval/transfer so that I didn’t waste a ton of money (it always fell at a weekend). She was great all around. Very helpful and calmed my nerves many times.
Describe your experience with Washington University School of Medicine.
During cycle, you could see any doctor depending who is on rotation. They work together and they work around the patients cycle, not a M-F schedule. For appointments to check lining, eggs, and blood, appts would take maybe 5-10 min. It took me longer to drive there than to actually have an appt. I was always able to go back to work so I wasn’t loosing all my sick days.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
Costs for IVF range from 12-15,000 for a retrieval and fresh transfer. I went through a place in CA to finance and provide cost for 1 fresh, 1 frozen for less than in office. The second fresh, frozen we purchased I lost out on some of the $ I had paid in due to not having any embryos survive to 5 days for a frozen transfer. The clinic had the money but since it was contractually linked to the fresh cycle, it is not allowed to be applied to future cycles.
9
Doctor
Valerie Ratts
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
7
8
Age 29
1 IVF
European
Income $50K - $99K
Teacher
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Jungheim was very friendly and explained everything to me in terms I could understand. She even drew pictures to explain various steps. Before meeting with her, she reviewed my file very thoroughly and didn't offer any procedure she didn't think I would need...She is very understanding and will answer any of your questions without reservation....A different doctor did my retrieval and transfer because they work as a team....
They (Wash U- CWE) were very understanding, great listeners, could compassionate, understanding, and informative. I never felt that I couldn't ask them something....The only weakness is the front desk staff. Although they are timely, they are just very cold. Once you get past the waiting area it becomes a great experience and everyone calms your nerves....It was efficient and I loved that they were first thing in the morning so I could still make it to work on time.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim was very friendly and explained everything to me in terms I could understand. She even drew pictures to explain various steps. Before meeting with her, she reviewed my file very thoroughly and didn't offer any procedure she didn't think I would need considering I had been through so much before going to this specific clinic.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Know that you work with all doctors and not with just the one you see the first time. A different doctor did my retrieval and transfer because they work as a team. She is very understanding and will answer any of your questions without reservation.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
The doctors and nurses were always wonderful. The front desk staff was unfriendly and very unwelcoming. They never even greeted you with a "Good Morning" to ease your anxiety.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
I was on the long agonist protocol. I started Dec. 24 with my first shot and triggered Jan. 14. I started taking all 3 shots by Dec. 31 I believe. I felt bloated at times and had one headache, but overall I wasn't miserable. I am currently in the TWW so I don't have results.
Describe your experience with the nursing staff at Washington University School of Medicine.
They were very understanding, great listeners, could compassionate, understanding, and informative. I never felt that I couldn't ask them something. They even handled my one complaint with instructions for the POU shot well and were interested in what I found helpful.
Describe your experience with Washington University School of Medicine.
The only weakness is the front desk staff. Although they are timely, they are just very cold. Once you get past the waiting area it becomes a great experience and everyone calms your nerves. The introduction session was amazing and very informative!
Describe your experience with your monitoring appointments at Washington University School of Medicine.
It was efficient and I loved that they were first thing in the morning so I could still make it to work on time.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
$325 just for the initial appointment consultation. $130 for the trial embryo transfer.... Those are the only two bills I remember the amounts of.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I felt rushed in this decision. We were thinking initially that it would be a single embryo, and when I went in for my egg retrieval and saw a different doctor, he said he was worried there is a cause other than my endometriosis and would recommend ICSI just to increase our chances of being successful this first round. At transfer and showed me two embryos and said the 3 wasn't looking good and probably wouldn't freeze. He said of the two was was a really good 7 cell and the other was a 6 cell but it appeared the cells were starting to merge so he wasn't as sure of it. Using the amendment logic he had with retrieval, and not wanting to live with regrets, we went with 2.
What specific things went wrong at Washington University School of Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
One morning the front desk told me I didn't have an appointment when I knew I did. I waited for almost an hour before the realizes it somehow got placed under my maiden name... I've been married 5 years and never went to this clinic under my maiden name.
7
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Compassion
Explained risks
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
7
8
Age 33
2 IVF
Endometriosis
Uterine Fibroids
European
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr Keller has called me personally on various occasions to discuss my "game plan." She also went to a conference and while there she said she went to some speakers on my condition. This gave her new ideas for my next protocol...Dr. Keller is very candid which I appreciate. She gets right to the point. She doesn't sugar coat. I feel that she absolutely has my best interests at heart. I know she has a lot of other patients but I don’t really feel like “just a number” to her. I wish I could see Dr. Keller at every procedure but Washington University rotates doctors doing procedure.
I like that the clinic [WA U] has a group of doctors. They bounce ideas off of each other. Makes me feel better about my doctor’s protocol knowing that a GROUP of doctors agreed upon it. A new patient should know that their doctor won’t necessarily do their egg retrieval/transfer. Also since it is a teaching hospital, be prepared to have students watching procedures (your doctor will ask your permission first)....My nurse is Amy. She seems very organized and responds to emails quickly.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is very candid which I appreciate. She gets right to the point. She doesn't sugar coat. I feel that she absolutely has my best interests at heart. I know she has a lot of other patients but I don’t really feel like “just a number” to her. I wish I could see Dr. Keller at every procedure but Washington University rotates doctors doing procedure. However, I think there are many pros to this system. I have had egg retrievals and transfers on holidays, weekends, even Sunday. I appreciate that they have a large group of doctors for this reason. And they meet every week to discuss cases and bounce ideas off of each other.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
I would just warn them that they might feel overwhelmed at first or feel like “just a number” but Dr. Keller really cares.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Dr Keller has called me personally on various occasions to discuss my "game plan." She also went to a conference and while there she said she went to some speakers on my condition. This gave her new ideas for my next protocol.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
Dr. K switched my to an antagonist for my second retrieval. Therefore I could do a Lupron trigger since the first egg retrieval resulted in mild OHSS. Antagonist with the Lupron trigger was soooo much easier on my body. She also suggested freezing my embryos at 2PN (right after fertilization) rather than grow them to blast and then freeze. I didn’t have luck getting embryos to blast stage during the first IVF. So this way I can still do a frozen transfer (let my body calm down for a couple months) and still have the option of a 3 day transfer if necessary.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
My nurse is Amy. She seems very organized and responds to emails quickly. I really appreciate that. There have been a few times when the response comes late in the day and I would worry but I always heard from her! The procedure area nurses are amazing. They are so sweet. I have not met one that I don’t like!
Describe your experience with Washington University School of Medicine.
I like that the clinic has a group of doctors. They bounce ideas off of each other. Makes me feel better about my doctor’s protocol knowing that a GROUP of doctors agreed upon it. A new patient should know that their doctor won’t necessarily do their egg retrieval/transfer. Also since it is a teaching hospital, be prepared to have students watching procedures (your doctor will ask your permission first).
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
For my first cycle (monitoring, retrieval, and transfer), insurance was billed $21,000. This was MORE than I was originally told. Meds were $3,800. Luckily I have fairly good insurance. For my second cycle (monitoring and retrieval - no transfer yet), insurance has been billed $17,862. Meds were about the same.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I've done one transfer so far. We transferred 2 embryos at her suggestion. This was because it was day 5 and they were not quite blasts yet so she thought 2 would be better than 1.
7
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
8
8
Age 29 - 30
3 IUI
Endometriosis
Other
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Neutral
Unsuccessful
Each time I met with her, she [Dr. Emily Junheim] talked with me and explained things very thoroughly. She did not stare at my file or computer but came prepared to our appointments knowing exactly what was going on.... We started with ultrasounds, HSG, and blood work. After that it was determined I wasn't ovulating consistently. (I had also previously had surgery to remove cyst, ovary, and Fallopian tube. I had also previously been diagnosed with endometriosis). We did 3 rounds of Letrozole and IUI. All 3 resulted in negative pregnancy tests. We are now in the process of beginning IVF.
Everyone that I have encountered has been very kind, friendly, and helpful [at Washington University School of Medicine]. Be prepared to see different faces if you go in different days and times and know you will not always see your doctor for procedures. Regardless, everyone has been great and good to work with.... You may not see Dr. Jungheim for the procedures but they want to do things on each patient's time table and not the doctor's.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Again, I appreciate the time she took to explain treatments to me. She came to the appointments prepared. I also appreciated that she called me after my 3rd IUI (I wasn't even home yet) to touch base.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
I would tell them to recognize that this is a practice and not a single doctor clinic. You may not see Dr. Jungheim for the procedures but they want to do things on each patient's time table and not the doctor's.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Each time I met with her, she talked with me and explained things very thoroughly. She did not stare at my file or computer but came prepared to our appointments knowing exactly what was going on.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
We started with ultrasounds, HSG, and blood work. After that it was determined I wasn't ovulating consistently. (I had also previously had surgery to remove cyst, ovary, and Fallopian tube. I had also previously been diagnosed with endometriosis). We did 3 rounds of Letrozole and IUI. All 3 resulted in negative pregnancy tests. We are now in the process of beginning IVF.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Nikki)
I have just started communicating with her more with our upcoming IVF. She called and explained the entire process to me again, let me know what we needed to be done before we could begin, and gave suggestions on what could be helpful. They are very quick to return phone calls after I leave messages.
Describe your experience with Washington University School of Medicine.
Everyone that I have encountered has been very kind, friendly, and helpful. Be prepared to see different faces if you go in different days and times and know you will not always see your doctor for procedures. Regardless, everyone has been great and good to work with.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
IUIs have ran around $500. The IVF quote including medicine is roughly $14,000
8
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Unknown Success
10
8
Age 28 - 32
IVF
Donor Eggs
Anovulation
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
2nd of 5 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Cooper is the most compassionate and empathetic physician I have ever had. Her knowledge and expertise on infertility related disease states are well shown through the research and studies she partakes in within the reproductive/endocrinology field. She treats each patient like a person and not as a statistic that will increase/decrease her facilities success rates. She never rushes you and thoroughly answers all questions during all phone and in person interactions.
I love the feel of this clinic [Centers for Reproductive Medicine and Wellness], it is very small and you get to know all the staff very well. All the staff do an excellent job at their positions. Since it is a new facility, I have had issues with billing, but have never been pressured to pay anything before seen or a next appointment. The hold up was just due to the Doctor getting credentialed with each insurance company taking some time.
How was your experience with Amber Cooper at Washington University School of Medicine?
Dr Cooper is the most compassionate and empathetic physician I have ever had. Her knowledge and expertise on infertility related disease states are well shown through the research and studies she partakes in within the reproductive/endocrinology field. She treats each patient like a person and not as a statistic that will increase/decrease her facilities success rates. She never rushes you and thoroughly answers all questions during all phone and in person interactions.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Make an in person consultation ASAP to see for yourself what a wonderful physician she is. You will leave feeling loved, cared about, and that your best interest is her number one priority.
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
She made me feel like she truest wanted the best outcomes for me and despite my hormone levels was still willing to work with me if treatment is what I wanted to persue
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
After being diagnosed with premature ovarian insiffiency, I wanted to know that I tried everything I could before opting for donor eggs. I tried high doses of gonadotropins such as follistim and menopur, but still did not produce follicles of sufficient size to proceed to a trigger and a retrieval. I tried this 2 different times, both times with the same results. I am currently in the process of persueing donor eggs.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea Brantley )
Andrea was great in communicating with me the plan Dr. Copper wanted me to take or to provide me lab/ultrasound results. She was just as compassionate and empathetic as Dr. Cooper.
Describe your experience with Washington University School of Medicine.
I love the feel of this clinic, it is very small and you get to know all the staff very well. All the staff do an excellent job at their positions. Since it is a new facility, I have had issues with billing, but have never been pressured to pay anything before seen or a next appointment. The hold up was just due to the Doctor getting credentialed with each insurance company taking some time.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
After my deductible is met, insurance picks up a majority of my visit cost. Prior to my deductible being met, a consultation was around $250, all of which was being applied to my deductible.
10
Doctor
Amber Cooper
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
6
8
Age 32
8 IUI
Donor Sperm
European
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
LGBTQ
Doesn't Recommend
Neutral
Unsuccessful
[Dr. Randall Odem] He was very straight forward during our tele conference. He was very friendly and seemed postive that we would have success without any issues...The only treatment startegies we tried after my miscarriage were to try Clomid. Although I have always ovulated every month, we thought this might give the sperm an extra target
[nurse of Washington University School of Medicine] They were always quick to return phone calls and answer any questions I had...The front office staff was always very friendly and kind. They were helpful with appointments and payments. The was one issue when the price for IUI had increased and we were not aware until the day of our appointment which was very frustrating, given how expensive it is in the first place.
How was your experience with Randall Odem at Washington University School of Medicine?
He was very straight forward during our tele conference. He was very friendly and seemed postive that we would have success without any issues. That was the only time we met Dr. Odem. Our phsycial visits to the office, which is a 3 hour drive, was always pleasant however we never met Dr. Odem face to face.
What's one piece of advice would you give a prospective patient of Randall Odem at Washington University School of Medicine?
I was frustrated that because I have had a postive pregnancy in the past, that Dr. Odem and other doctor's I have seen, thought it would be easy for me to get pregnant, even after having multiple unsuccessful attempts.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
Only met with Dr Odem once during my care, when we had our tele conference for my conselatiation. He was very straight forward and was positive that we would have a very easy time getting pregnant. His office staff was always very friendly and so were the 3/4 doctors we saw for our IUIs.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
The only treatment startegies we tried after my miscarriage were to try Clomid. Although I have always ovulated every month, we thought this might give the sperm an extra target. However, after several unsuccessful months of IUIs, Dr. Odem was unwilling to further evaluations because I have had a positive pregnancy.
Describe your experience with the nursing staff at Washington University School of Medicine.
Although I cannot remember their names, I was always pleased to speak with Dr. Odem's nurses. They were always quick to return phone calls and answer any questions I had.
Describe your experience with Washington University School of Medicine.
The front office staff was always very friendly and kind. They were helpful with appointments and payments. The was one issue when the price for IUI had increased and we were not aware until the day of our appointment which was very frustrating, given how expensive it is in the first place. Other than that, the staff was always kind and helpful.
Describe the costs associated with your care under Randall Odem at Washington University School of Medicine.
There was a fee for our teleconference with Dr Odem, although I do not remember exactly how much, maybe around $100. The IUI itself was more expensive around $450.
6
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
6
7
Age 35
4 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Omurtag was very patient and kind, very understanding. He does the initial consult, but works with a team of doctors to decide treatments. He was very responsive when there was a problem. He didn't seem to have a sense of urgency with the situation, and did not suggest any supplements or outside procedures that have shown to maybe contribute to success, just the basic medical IVF treatment.... No change after the 1st failed cycle except increase dosages of gonal F and menopure. No planned change after 2nd failed cycle.
The clinic [Washington University] was very efficiently run and the staff and drs. were always great at answering questions and explaining. The clinic does not provide or cordinate outside support, or seem to act woth urgency... The care cordinator and staff were always compassionate and helpful. The care coordinator was generally very responsive especially in the case of emergencies.... Monitoring is done in the very early morning and usually can be accomplished within 10 to 30 min, depending on if you are having bloodwork or a scan as well.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very patient and kind, very understanding. He does the initial consult, but works with a team of doctors to decide treatments. He was very responsive when there was a problem. He didn't seem to have a sense of urgency with the situation, and did not suggest any supplements or outside procedures that have shown to maybe contribute to success, just the basic medical IVF treatment.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Definitely do your own research into any supplemental treatments, vitamins, etc. that might provide some benefit. This clinic is much more of a hospital setting than some other clinics.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
The staff and Dr. Omurtag were very kind and supportive. Dr. Omurtag always had time for questions and concerns. My only complaint was that they seemed to think we could do as many cycles as it took, there was no sense of urgency.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Long agonist protocol, a month of birth control, 2 weeks of lupron treatment before the stimulation phase began. Wgg retrieval is very much in a hospital surgical room setting. No change after the 1st failed cycle except increase dosages of gonal F and menopure. No planned change after 2nd failed cycle.
Describe your experience with your nurse at Washington University School of Medicine.
The care cordinator and staff were always compassionate and helpful. The care coordinator was generally very responsive especially in the case of emergencies.
Describe your experience with Washington University School of Medicine.
The clinic was very efficiently run and the staff and drs. were always great at answering questions and explaining. The clinic does not provide or cordinate outside support, or seem to act woth urgency (we will just keep doing cycles till it takes...)
Describe your experience with your monitoring appointments at Washington University School of Medicine.
Monitoring is done in the very early morning and usually can be accomplished within 10 to 30 min, depending on if you are having bloodwork or a scan as well. It is very efficent but they do not make you feel like it is an assembly at all.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
A long agonist cycle with transfer and medication cost about 15,000$. ICSI was around another 1000$.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Omurtag was fine with transfering 2 untested embryos and after age 35 and previously failed cycles would transfer 3 untested embryos.
6
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
8
7
Age 27
8 IUI
1 IVF
Endometriosis
PCOS
Poor Egg Quality
Other
Income $200K - $499K
Nurse or HC Services
2nd of 3 Docs
Neutral
Neutral
Successful
I really appreciated that Dr. Omurtag was willing to take my husband and I's concerns/opinions into account. He performed a scratch test, which at the time, had only been researched on women who had failed IVF cycles. Knowing the benefits of the scratch test I was adamant that I wanted it done. Dr. Omurtag explained the risks and research but respected our feelings. He was always positive but sure to explain the realistic side of things.
I was not a fan of a few of the receptionists [WashU- CWE]. I think one might have been a student, she was our first contact and unfortunately did not know what she was doing. We had a moment of panic when she couldn't find us on the schedule and she always acted somewhat inconvenienced. However, their regular front office lady was always so sweet and warm to us!... Andrea was very caring, understanding and patient. With how many hormonal women she deals with on a daily basis she never let any of my frustrations or emotions frustrate her. I felt comfortable speaking with her about concerns I had and asking questions.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I really appreciated that Dr. Omurtag was willing to take my husband and I's concerns/opinions into account. He performed a scratch test, which at the time, had only been researched on women who had failed IVF cycles. Knowing the benefits of the scratch test I was adamant that I wanted it done. Dr. Omurtag explained the risks and research but respected our feelings. He was always positive but sure to explain the realistic side of things. He took the time to meet with my husband and I multiple times after our initial doctor left the practice without warning.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
To not be afraid to explain your opinions or feelings on the procedure. It is ultimately your body and baby and he is very cognizant of that and won't make you feel intimated about asking questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag spoke to my husband and I as an individual couple and not as a statistic or in general terms. He sent messages to check on us even after our daughter was born and thanked us for the birth announcements/christmas card we sent.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
All of the procedures, aside from the scratch test, were used specifically for someone with my diagnoses and age.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Andrea was very caring, understanding and patient. With how many hormonal women she deals with on a daily basis she never let any of my frustrations or emotions frustrate her. I felt comfortable speaking with her about concerns I had and asking questions.
Describe your experience with Washington University School of Medicine.
I was not a fan of a few of the receptionists. I think one might have been a student, she was our first contact and unfortunately did not know what she was doing. We had a moment of panic when she couldn't find us on the schedule and she always acted somewhat inconvenienced. However, their regular front office lady was always so sweet and warm to us! We unfortunately were with WASHU when Dr. Cooper left the practice without notice. We were one of her patients and that was very scary for us. We weren't notified and I found out when I came in for blood work which was not ideal. Thankfully between Andrea contacting us and meeting with Dr. Omurtag things turned around and we are glad we continued our care with them.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I dont remember, somewhere in the range of $15,000 with medication
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
WASHU's goal is one healthy singleton but there are considerations when making the decision on how many embryos to transfer. In our situation we had one that wasn't a great quality and the embryologist did not think would make to freeze but had a slight chance with transfer.
What specific things went wrong at Washington University School of Medicine?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Washington University School of Medicine.
I am referring to Dr. Coopers abrupt removal(?) or leaving of (?) the clinic and the lack of communication to us about the situation.
8
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2013, Successful
10
7
Age 28 - 30
1 IVF
Endometriosis
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Cooper is such an amazing Dr. She truly cares for her patients. You might have to wait a little bit at your appointment but it's only because she is taking her time with her patients just as she does with you. She didnt ever tell me I was crazy or emotional or anything else when I would have anxiety about what was going on at that point, she understood how much it meant to us to have a family.... Anytime I called with a question, I got to speak with her
Wash U was a fine clinic. It was very clean and most of the staff friendly. They also had a program called ARC there that you could participate in to help reduce the cost of treatment. We were able to finance our IVF and have 1 Fresh and 1 Frozen cycle if we did not have a baby the first go round with the fresh cycle for the same price as 1 fresh cycle without the program.... It was around $10,000 with the ARC program for 1 fresh and 1 frozen cycle. Medication was between $5,000-$6,000 for both cycles
How was your experience with Amber Cooper at Washington University School of Medicine?
Dr. Cooper is such an amazing Dr. She truly cares for her patients. You might have to wait a little bit at your appointment but it's only because she is taking her time with her patients just as she does with you. She didnt ever tell me I was crazy or emotional or anything else when I would have anxiety about what was going on at that point, she understood how much it meant to us to have a family. She would be the one that called me to give me test results.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Hang in there, you've got the best Dr taking care of you. She is going to try her hardest and do her very best for you, like she does with all of her patients!
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
She took her time with us at each appointment and really cared about what we were going through. She was determined that we were going to have a baby but also up front with the reality of the situation. Anytime I called with a question, I got to speak with her and she would calm me and talk me through whatever anxiety in was having at that point. She was truly a blessing!
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
It's been almost 6 years since my treatment, I don't really remember the specifics. I just know that IVF was our best option.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Andrea was Dr. Cooper's nurse and she was just as amazing as Dr. Cooper. They worked well together and Andrea was always pleasant to speak with. She was very knowledgeable and caring!
Describe your experience with Washington University School of Medicine.
Wash U was a fine clinic. It was very clean and most of the staff friendly. They also had a program called ARC there that you could participate in to help reduce the cost of treatment. We were able to finance our IVF and have 1 Fresh and 1 Frozen cycle if we did not have a baby the first go round with the fresh cycle for the same price as 1 fresh cycle without the program. This was a great asset as our insurance did not cover fertility treatments. She is no longer at this clinic anymore though, she has moved on and opened up her own practice.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
It was around $10,000 with the ARC program for 1 fresh and 1 frozen cycle. Medication was between $5,000-$6,000 for both cycles
10
Doctor
Amber Cooper
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
8
8
Age 30 - 31
3 IUI
Male Factor
Unexplained
European
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Kenan Omurtag] wanted to start us with IUI because we had one miscarriage prior to meeting with him. It was possible for us to get pregnant but had been challenging. IUI was the more affordable option and we had a good chance of success. He stated to do 3 rounds and if one did not work we would meet again and decide the next steps. Most likely IVF.
Good communication, friendly receptionists, nice waiting area and multiple doctors available at all times to assist with procedures [at Wash U]. Everything was explained in detail when we were there and the billing department always let you know when a procedure was or wasn’t covered by insurance.... Kathy [a nurse] is super friendly and informative. She communicated information to Dr. Omurtag quickly and always got back to us in a timely manner. She performed all three of our IUIs.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan explained everything in detail and was interested everything we had done before meeting with him. He got to know my husband and I in detail and gave us a reassuring feeling when we left his office.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He is on it and will want to be aggressive with treatment. I think this is a good thing!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
When I enter the clinic I feel like the staff know who I am and where I’m at in my journey.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He wanted to start us with IUI because we had one miscarriage prior to meeting with him. It was possible for us to get pregnant but had been challenging. IUI was the more affordable option and we had a good chance of success. He stated to do 3 rounds and if one did not work we would meet again and decide the next steps. Most likely IVF.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy is super friendly and informative. She communicated information to Dr. Omurtag quickly and always got back to us in a timely manner. She performed all three of our IUIs.
Describe your experience with Washington University School of Medicine.
I have nothing bad to say. Good communication, friendly receptionists, nice waiting area and multiple doctors available at all times to assist with procedures. Everything was explained in detail when we were there and the billing department always let you know when a procedure was or wasn’t covered by insurance.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
First visit was covered with copay and we never were charged for all of our blood work, so insurance covered that. Our IUI’s were $383 each time and the ovidrel shot was $107
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
N/A
8
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
8
8
Age 33
1 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Emily Jungheim] was kind, warm and respectfulWe used Letrozole and timed intercourse. I had two chemical pregnancies and miscarriages...She was knowledgeable and easy to talk to. She explained things thoroughly to make sure I understood well. She listened to me, heard my questions and concerns and took time to understand us well. She intentionally asked us what our goals and expectations were which relieved us right away.
There are a lot of patients that come in and out [at Washington University School of Medicine]. The front desk staff was slow to check people in and sometimes forgot but the medical assistants and nurses were very nice and very responsive. They quickly responsed to my questions and concerns...We used Letrozole and timed intercourse. I had two chemical pregnancies and miscarriages.
How was your experience with Emily Jungheim at Washington University School of Medicine?
She was knowledgeable and easy to talk to. She explained things thoroughly to make sure I understood well. She listened to me, heard my questions and concerns and took time to understand us well. She intentionally asked us what our goals and expectations were which relieved us right away.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Know what you are willing to do to get what you want and have questions ready.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
She was kind, warm and respectful
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
We used Letrozole and timed intercourse. I had two chemical pregnancies and miscarriages.
Describe your experience with the nursing staff at Washington University School of Medicine.
They were attentive and very responsive to my calls and emails
Describe your experience with Washington University School of Medicine.
There are a lot of patients that come in and out. The front desk staff was slow to check people in and sometimes forgot but the medical assistants and nurses were very nice and very responsive. They quickly responsed to my questions and concerns.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
No concerns
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Not applicable
What specific things went wrong at Washington University School of Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Washington University School of Medicine.
Forgot to call in a med once. It was quickly resolved.
8
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
8
8
Age 30
8 IUI
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Omurtag] was always quick to respond to our questions and concerns. Very reassuring and sympathetic to all the emotions on the roller coaster ride of infertility. I could tell he really wanted us to be successful....We are still in the middle of treatment but so far he has been honest and encouraging with us. We had some setbacks in not getting the number of follicles we hoped for and he talked us through our options. He was honest but also hopeful.
It's a bigger clinic [Washington U - CWE] so you don't see your doctor at every visit but we still had access to communicate with him...The nursing staff was kind and compassionate. I felt well taken care of and that my questions and concerns were all addressed in a timely manner...We paid out of pocket and cost without meds was around 13,00...Don't be afraid to ask all your questions. Big and small. As patients we are allowed to advocate for ourselves
How was your experience with Kenan Omurtag at Washington University School of Medicine?
We are still in the middle of treatment but so far he has been honest and encouraging with us. We had some setbacks in not getting the number of follicles we hoped for and he talked us through our options. He was honest but also hopeful.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't be afraid to ask all your questions. Big and small. As patients we are allowed to advocate for ourselves and Dr. Omurtag is willing to answer all questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He was always quick to respond to our questions and concerns. Very reassuring and sympathetic to all the emotions on the roller coaster ride of infertility. I could tell he really wanted us to be successful.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
The nursing staff was kind and compassionate. I felt well taken care of and that my questions and concerns were all addressed in a timely manner
Describe your experience with Washington University School of Medicine.
It's a bigger clinic so you don't see your doctor at every visit but we still had access to communicate with him.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We paid out of pocket and cost without meds was around 13,00
8
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
7
7
Age 43
4 IUI
1 IVF
Diminished Ovarian Reserve
Unexplained
Black or African-American
Native American
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Unsuccessful
[Dr. Kenan Omurtag] was a good doctor. I felt he could have been more willing to really Go for tailoring my meds but held back. He is honest and trustworthy with a good sense of humor. My only criticism really was he seemed a little passive at times...He agrees with multiples which was awesome but didn't work for us...Be pushy and stay on him about what you really want!! Hes a great guy.
The nurses [at Washington University School of Medicine] didn't follow the doctors instructions and called in the wrong meds leading to a cycle being cancelled. Called to badger me about coming in for shot that was unnecessary...a mess...Everyone was kind and helpful. Be careful about walking around you may get overwhelmed with answers and insights from staff. Staff are uber excited to help. Open on weekends and cheerful to boot. Very very helpful and interested in educating the clients.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan was a good doctor. I felt he could have been more willing to really Go for tailoring my meds but held back. He is honest and trustworthy with a good sense of humor. My only criticism really was he seemed a little passive at times.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Be pushy and stay on him about what you really want!! Hes a great guy.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
The nurses often got directives confused.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I doubt I could accurately recall the details
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Forget but she was the best things fell apart when she left)
Crappy confused the prescriptions more than once caused a cycle to be cancelled
Describe your experience with Washington University School of Medicine.
Everyone was kind and helpful. Be careful about walking around you may get overwhelmed with answers and insights from staff. Staff are uber excited to help. Open on weekends and cheerful to boot. Very very helpful and interested in educating the clients.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Exuberant
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He agrees with multiples which was awesome but didn't work for us.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Washington University School of Medicine.
The nurses didn't follow the doctors instructions and called in the wrong meds leading to a cycle being cancelled. Called to badger me about coming in for shot that was unnecessary...a mess
7
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
7
Age 31
3 IUI
PCOS
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Jungheim explained every detail of the IVF process and the steps we would be taking next. She was very knowledgeable and transparent. She was compassionate and had great bedside manner. She looks at all treatment options and decides what would work best for you. When a test result showed something we weren’t expecting, she had a plan be to use if needed. I am not through my IVF cycle, but have had a great experience with Dr. Jungheim this far.
Staff [at Washington University School of Medicine] is friendly on arrival. When I was there they were transitioning computer charting, so everyone was confused. When making initial appointment, found it difficult to get through. When doing the financial clearance portion, found it difficult to get a callback...Dr Jungheim explained every detail of the IVF process and the steps we would be taking next. She was very knowledgeable and transparent. She was compassionate and had great bedside manner. She looks at all treatment options and decides what would work best for you. When a test result showed something we weren’t expecting, she had a plan be to use if needed. I am not through my IVF cycle, but have had a great experience with Dr. Jungheim this far.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr Jungheim explained every detail of the IVF process and the steps we would be taking next. She was very knowledgeable and transparent. She was compassionate and had great bedside manner. She looks at all treatment options and decides what would work best for you. When a test result showed something we weren’t expecting, she had a plan be to use if needed. I am not through my IVF cycle, but have had a great experience with Dr. Jungheim this far.
Describe your experience with Washington University School of Medicine.
Staff is friendly on arrival. When I was there they were transitioning computer charting, so everyone was confused. When making initial appointment, found it difficult to get through. When doing the financial clearance portion, found it difficult to get a callback.
10
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources