Washington University School of Medicine

7 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 19%Don't recommend: 11%8.6
70% strongly recommend
127 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
918
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400

95 patient reviews filtered by:

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2018 - 2019, Unknown Success
9
10
Age 23 - 24
1 IUI
Endometriosis
Male Factor
Other
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Odem has wonderful bedside manners. Makes sure we understand everything going on and answers questions thoroughly. My husband has a Male infertility factor and Dr. Odem is working alongside Dr. Johnson to see what our options are and give us percent of the chances of conceiving.... Dr. Odem started my husband on Clomid to see if that would help us conceive. Then started me on clomid as well to get a boost. We started IUI in January. First round failed, so we are trying again. Dr. Odem advised us of the percentages due to my Endo and his infertility issues.
Clinic [Wash U] is absolutely wonderful. Very clean, upscale and professional. Front desk clerks are very nice. When we went back to the room for IUI, the nurse made my husband and I feel at ease because of the atmosphere we were in and the way she talked to us in a calm manner.... Unfortunately, my insurance doesnt cover infertility. Ultrasounds are around $450 (self pay), IUI self pay is $510, if you have insurance, it is $610
How was your experience with Randall Odem at Washington University School of Medicine?
Dr. Odem has wonderful bedside manners. Makes sure we understand everything going on and answers questions thoroughly. My husband has a Male infertility factor and Dr. Odem is working alongside Dr. Johnson to see what our options are and give us percent of the chances of conceiving.
What's one piece of advice would you give a prospective patient of Randall Odem at Washington University School of Medicine?
If you aren't sure exactly what is going on, ask. Dr. Odem will meet all your needs during this time of trouble in your life.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
Talked to my husband and I very calmly and told us he was very excited to start this journey with him. Made sure we knew what was going on and made sure to answer any questions. Will even call late at night to check on us.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Odem started my husband on Clomid to see if that would help us conceive. Then started me on clomid as well to get a boost. We started IUI in January. First round failed, so we are trying again. Dr. Odem advised us of the percentages due to my Endo and his infertility issues.
Describe your experience with the nursing staff at Washington University School of Medicine.
Very nice and kind.
Describe your experience with Washington University School of Medicine.
Clinic is absolutely wonderful. Very clean, upscale and professional. Front desk clerks are very nice. When we went back to the room for IUI, the nurse made my husband and I feel at ease because of the atmosphere we were in and the way she talked to us in a calm manner.
Describe the costs associated with your care under Randall Odem at Washington University School of Medicine.
Unfortunately, my insurance doesnt cover infertility. Ultrasounds are around $450 (self pay), IUI self pay is $510, if you have insurance, it is $610
9
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 36
3 IUI
1 IVF
European
Income $50K - $99K
4th of 6 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Keller] was sincere, helpful and understanding. I could not recommend her more. We had issues at retrieval resulting in my eggs having to be frozen and we were not able to do a fresh transfer. She did everything she could to make a hard experience more comfortable. ... She took time to explain everything to me and made me feel comfortable. ... There was no strong preference [on Eset Approach].
The clinic [Washington University - St. Louis] is great. Low wait times, great staff and an inviting atmosphere. Everyone takes the time to listen, understand your needs and is interested in knowing who you are as a person. They are always their to listen to you as a patient and look for ways to assist your needs as soon as possible. ... Denice could not be a better person or nurse. She is amazingly compassionate and quick to respond to any needs I have.
How was your experience with Sarah Keller at Washington University School of Medicine?
She was sincere, helpful and understanding. I could not recommend her more. We had issues at retrieval resulting in my eggs having to be frozen and we were not able to do a fresh transfer. She did everything she could to make a hard experience more comfortable.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Enjoy the tough experience of infertility with her. She is patient and understanding.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
She took time to explain everything to me and made me feel comfortable.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
I don't remember them to be honest. The day is a blur with everything that happened.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denice)
Denice could not be a better person or nurse. She is amazingly compassionate and quick to respond to any needs I have.
Describe your experience with Washington University School of Medicine.
The clinic is great. Low wait times, great staff and an inviting atmosphere. Everyone takes the time to listen, understand your needs and is interested in knowing who you are as a person. They are always their to listen to you as a patient and look for ways to assist your needs as soon as possible.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
My insurance covered a lot but it has a capped limit. I know I am close to have spent 25,000 in procedures alone and 9,700 in meds.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
There was no strong preference.
10
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
8
10
Age 28 - 29
1 IUI
Anovulation
Male Factor
PCOS
Other
Income $100K - $199K
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Valerie Ratts] was very honest and open to collaboration with me and what I felt comfortable with. I know she is very knowledgeable too and I trust her with my care. She has always explained things in a way that made sense and was in depth.... Since I do not ovulate decided to start with letrozole low dose to see if I could ovulate and do timed intercourse to give me a chance at the lowest intervention. I didn’t ovulate at 2.5 or 5 so increased to 7.5 and added IUI.
Everyone in the office [At Wash U] has been super nice ! They have everything in one place which is super convenient and helpful with billing! They get you in quickly and have great hours to work with. Flexible to find you the best pricing for things as well.... The nurses are amazing so helpful so responsive! They are always able to answer my questions by asking the doctor and replying quickly! It is beyond great how they have been with treatment.
How was your experience with Valerie Ratts at Washington University School of Medicine?
She was very honest and open to collaboration with me and what I felt comfortable with. I know she is very knowledgeable too and I trust her with my care. She has always explained things in a way that made sense and was in depth.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
To ask questions and advocate for self
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Always prompt to respond and answer any question I have
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
Since I do not ovulate decided to start with letrozole low dose to see if I could ovulate and do timed intercourse to give me a chance at the lowest intervention. I didn’t ovulate at 2.5 or 5 so increased to 7.5 and added IUI.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nurses are amazing so helpful so responsive! They are always able to answer my questions by asking the doctor and replying quickly! It is beyond great how they have been with treatment.
Describe your experience with Washington University School of Medicine.
Everyone in the office has been super nice ! They have everything in one place which is super convenient and helpful with billing! They get you in quickly and have great hours to work with. Flexible to find you the best pricing for things as well
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
IUI is $510 for private pay ultrasounds $270
8
Doctor
Valerie Ratts
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
9
10
Age 41
Uterine Fibroids
Unexplained
Black or African-American
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sarah Keller's]Strengths- knowledgeable, kind, informative...After a fertility test, she recommended fibroid surgery. After surgery, she did further tests and recommended polyp removal. Each surgery has improved my quality of life greatly! No baby yet. We plan to continue surgeries and IVF after Covid-19 dies down...
[staff of Washington University School of Medicine]They are really good communicators. I never feel like a number. They’ve never messed up with billing and they’re always gracious...they are really good at drawing blood and they are very kind in the process...[nurses]They’re thorough and amazing...The costs are minimal, we have good insurance
How was your experience with Sarah Keller at Washington University School of Medicine?
Strengths- knowledgeable, kind, informative Weakness- It’s a lot to ask but I wish she understood a bit better how to relate to a 40-something very pro-life, patient. Some words are very triggering like “Viable fetus” or “products of conception”. A simple study of semantics could help patients process difficult news a bit better. Again, no judgment here, just a suggestion...She’s awesome!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Listen to her advice, she’s a professional who cares.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
She’s amazing! I love Dr. Keller. She’s brilliant, informative, and helpful
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
After a fertility test, she recommended fibroid surgery. After surgery, she did further tests and recommended polyp removal. Each surgery has improved my quality of life greatly! No baby yet. We plan to continue surgeries and IVF after Covid-19 dies down.
Describe your experience with the nursing staff at Washington University School of Medicine.
They’re thorough and amazing!
Describe your experience with Washington University School of Medicine.
They’re clean and organized. They are really good communicators. I never feel like a number. They’ve never messed up with billing and they’re always gracious. Also, I have very little veins. And they are really good at drawing blood and they are very kind in the process. You’ll love it!
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
The costs are minimal, we have good insurance. The fertility stuff isn’t covered so we are preparing for that big financial hit.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
No comments
9
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 25
IVF
Embryo Freezing
Male Factor
Immunological
Other
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Jungheim constantly has our best interest at heart. You can tell she genuinely cares about my husband and I's struggle with infertility and she is constantly finding ways/different options for us to make it possible to have a baby...She has personally called me before, spending 30+ minutes on the phone, talking about diagnoses and the treatment plan from there...personally called our insurance company and fought with them explaining why this step in the IVF process is medically necessary for my husband and I
They sometimes offer drinks [at Washington University School of Medicine] while we wait, if it is going to be a a while. The office, patient rooms, and labs are all very clean. The front desk women are always very nice and courteous. I cannot think of a weakness, unless some want to count the occasional phone call missed or the clinic running behind, but again, they always update us and things happen.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim cares for her patients. She has personally called me before, spending 30+ minutes on the phone, talking about diagnoses and the treatment plan from there. She makes me feel like she cares about me and my need to have a baby. My husband and I are both CF carriers, so we determined, along with Dr. Jungheim that PGD/PGS would have to be done to ensure that the CF gene is not passed along to our children. Long story short, insurance DENIED the PGD/PGS, however Dr. Jungheim personally called our insurance company and fought with them explaining why this step in the IVF process is medically necessary for my husband and I, to only have my insure company approve it. I strongly believe Dr. Jungheim would do this for any of her patients and I know that she cares for me.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
See her, if you are facing infertility. She will not only figure out the best course of treatment for you, but will fight for you, until she finds something that will work. She is constantly willing to think of new ways to help my husband and I and she explains everything, in and out, regardless of how long it takes. There is never a rush with her, while she is talking to me, and that makes me feel so important.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim constantly has our best interest at heart. You can tell she genuinely cares about my husband and I's struggle with infertility and she is constantly finding ways/different options for us to make it possible to have a baby.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
First, Dr. Jungheim felt it to be necessary to get a genetic screening on me, as my husband was already a known CF carrier. We all thought nothing of it, that I would be fine, but the screening did also say I was a CF carrier as well. Dr. Jungheim is the one to make that call, and I can't think her enough for it, as we could have passed that disease along and it would've been awful. So, we are currently in the middle of the PGD/PGS development. We spoke with Dr. Jungheim about 3 weeks ago, regarding the details, as we cannot proceed with any cycles until we get confirmation that the development was complete, however it could be at anytime now. So, she put me on birth control at that time. This will help knowing right where I am in my cycle, so we are able to start/stop things if needed right away. She also put me on a prenatal vitamin just to help get my body ready. Once the development of the PGD/PGS is confirmed, I will start my medication for stimulation. cannot remember exactly which ones I will be on, but I know she said roughly I will be on meds for about 14 days before the egg retrieval. From there, the embryos will be made and grow for 6 days. At that time, the surviving embryos will be biopsied and frozen. The biopsies themselves will be sent to the company for the PGD/PGS and we will wait about 2 weeks to hear if any of those embryos are medically clear for transfer. If there are more than 1, we will keep them frozen, as we are only implanting one.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kate, Melanie)
All of the nursing staff at the office is great. They are usually very quick on calling back, to answer questions. My clinic also has an online patient portal, and if I get impatient, I also write them via the portal, and they are also quick to respond on that as well. They are all very sweet, and just like Dr. Jungheim, I can tell that they care for the patients.
Describe your experience with Washington University School of Medicine.
They are always on time, and if they rent, they are sure to update me and apologize. They sometimes offer drinks while we wait, if it is going to be a a while. The office, patient rooms, and labs are all very clean. The front desk women are always very nice and courteous. I cannot think of a weakness, unless some want to count the occasional phone call missed or the clinic running behind, but again, they always update us and things happen.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
I am still in the procees, so no bills have come to us yet. I have had a Saline Sonogram, which the bill was around $2,000, but I only had to pay $35 after inuracne. I do know that the PGD/PGS development will cost around $6,000, meds will cost anywhere between $3,500-$4,500 and the IVF procedures themselves which also have to include ICSI, freezing of the embryos, etc will be about $10,000, if not more.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Jungheim, and the rest of her clinic, are very reluctant on transferring multiple embryos. Of course, it depends on the mothers age, and other health concerns, but for me, Dr. Jungheim explained that I am otherwise healthy and also with my husband and I having to go through PGD/PDS, there is a high likelyhood that the one embryo that we implant, will take. I fully trust herin this. Dr. Jugheim explained, that transferring 2 embryos does not necessarily increase the risk of pregnancy, as if one embryo wants to take, it'll take, but transferring two embryos does increase the chance for multiples, which then becomes high risk.
10
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
4
10
Age 31 - 34
3 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
Dr. Keller is very knowledgeable and an expert in her field. I've never felt she has pushed us into spending more money than we absolutely have to.... She never rushes us out of the office and takes the time to answer all questions thoroughly. She often seems flustered or nervous... In 2016 I did 3 clomid IUIs without trigger shot.... I was disappointed that no Ultrasound or hCG blood levels were obtained during any of the cycles.
The volume of patients and staff allows them [Washington U School of Medicine] to be open every day of the week so you never have to delay your IUI until the Monday after your Friday surge.... Once a week all of the doctors in the practice meet to discuss all of their patients.... The line to check in can get long some days but once checked in blood draws and Ultrasounds are done quickly.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is very knowledgeable and an expert in her field. I've never felt she has pushed us into spending more money than we absolutely have to. She has not recommended PGS testing for our second IVF cycle, citing that it does not improve birth rates. She never rushes us out of the office and takes the time to answer all questions thoroughly. She often seems flustered or nervous and for that reason I would recommend other doctors in this practice over her.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Do your research. Ask questions. Tell her what's bothering you. Trust her plan of care.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
The staff and Dr. Keller all seem invested in a positive outcome for us. When I came in with suspected miscarriage everyone was very somber and supportive. It seemed like they were disappointed along with us.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
In 2016 I did 3 clomid IUIs without trigger shot. None were successful and I was disappointed that no Ultrasound or hCG blood levels were obtained during any of the cycles. I didn't see Dr. Keller at all during this time and really felt like nobody cared if they were successful or not. Cycle 1 IVF was better. I do not have ovulatory dysfunction so Keller recommend an agonist protocol for my first IVF cycle. In retrospect I responded quickly to the medications, maybe too quickly because we got 10 eggs and only 2 5-day embryos. Our fresh transfer resulted in a chemical pregnancy and our FET resulted in a miscarriage at 7 weeks. Dr. Keller said that a quick stimulation can result in poorer egg quality. For cycle two she is doing a long antagonist which will hopefully allow slower development of my follicles and give better egg quality.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
Amy is very knowledgeable and professional. She is prompt to call with results and communicates effectively with Dr. Keller and her patients. She's not particularly friendly but I trust her.
Describe your experience with Washington University School of Medicine.
In my opinion this is the only place to go for fertility treatment in the St. Louis area. The volume of patients and staff allows them to be open every day of the week so you never have to delay your IUI until the Monday after your Friday surge. They also have their own embryology lab and the ability to do your egg retrieval on Sundays if that's when your follicles are ready. Once a week all of the doctors in the practice meet to discuss all of their patients. This means you don't have just one doctor, you have six physicians collaborating on YOUR plan. Also they have the entire Barnes Jewish Hospital complex and doctors at their disposal. This means that for example if you have endometriosis that requires surgery, they can refer you to someone in their system who can perform your surgery. Because they share that same computer systems, all the physicians are on the same page about your care. Weaknesses include: lack of privacy when checking in; the woman checking me in always asks if I want to pay my bill before I've ever received a bill in the mail; the Ultrasound techs are not friendly.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
The line to check in can get long some days but once checked in blood draws and Ultrasounds are done quickly.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I think IUIs were around $350 each plus the copay for Clomid. For one egg retrieval/IVF with ICSI, a frozen transfer and fresh transfer we paid almost $13k and my insurance covered $4k.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Keller was open to both single and double embryo transfer for us. We elected single transfer to avoid a twin or triplet pregnancy.
4
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
10
Age 38 - 39
3 IUI
Other
Prefer not to answer
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Jimenez and her staff has made us feel comfortable and are so attentive. They treat you like family! They are always accessible and are there for you! I can’t say enough about how much we appreciate her staff! They go above and beyond for their patients and their dream for a family!!... She takes the time to answer all your questions and address all your concerns. If we got home and forgot questions or concerns she was an email away and always got back to us quickly either same day or next day if we emailed at night.
The entire clinic staff [Washington University] is very helpful and friendly from the minute to walk in to the second you leave!! Great communication!! I can’t think of any weaknesses. It truly is an incredible staff! They are patient and if they didn’t know the answer to my question, they were able to get me to someone who did very easily!!... Given we had no fertility coverage, we were always made aware of the out of pocket costs for everything. There was never any cost surprises. They made sure we had and knew all our options in regards to the cost and financing.
How was your experience with Patricia Jimenez at Washington University School of Medicine?
She takes the time to answer all your questions and address all your concerns. If we got home and forgot questions or concerns she was an email away and always got back to us quickly either same day or next day if we emailed at night. She worked with us as far as timing for our IUIs. We drove 2 hrs to see her. She always made us feel more like family instead of a patient!!
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
Definitely be prepared to hear a lot of information. She covers everything and is very thorough! Take paper with you to jot down notes if you’d like.
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
Dr. Jimenez and her staff has made us feel comfortable and are so attentive. They treat you like family! They are always accessible and are there for you! I can’t say enough about how much we appreciate her staff! They go above and beyond for their patients and their dream for a family!!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denise )
They are all amazing!! Very attentive! They treated us like family! They went above and beyond!
Describe your experience with Washington University School of Medicine.
The entire clinic staff is very helpful and friendly from the minute to walk in to the second you leave!! Great communication!! I can’t think of any weaknesses. It truly is an incredible staff! They are patient and if they didn’t know the answer to my question, they were able to get me to someone who did very easily!!
Describe the costs associated with your care under Patricia Jimenez at Washington University School of Medicine.
Given we had no fertility coverage, we were always made aware of the out of pocket costs for everything. There was never any cost surprises. They made sure we had and knew all our options in regards to the cost and financing.
Describe Patricia Jimenez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I’m 38 and she was comfortable with a 2 embryo transfer. It was more up to me to decide after considering risks and benefits.
10
Doctor
Patricia Jimenez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
10
Age 39
1 Fertility Medications
Unexplained
Other
Income $100K - $199K
Graphic Designer
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kenan Omurtag] discovered that one of my thyroid levels (which can cause infertility and mc) was within the normal range but a little high in the normal range. He started me on some thyroid medicine, I had my tubes checked and within a month I was pregnant. I truly believe that small adjustment to my thyroid was what did it. Other doctors may have dismissed this bc it was still within the normal range but Dr. Omurtag saw beyond that.
I expect a response within a day but these girls [staff at Washington University School of Medicine] are on it. Most of the time they would email or call me back within an hour or less. I am grateful for all they have done!...I was super impressed with the communication between everyone and their organization...It was very clean and the lady who did my u/s 2x was super nice and experienced!
How was your experience with Kenan Omurtag at Washington University School of Medicine?
From the beginning, Dr. Omurtag was kind, easy to talk to and very thorough. His staff reflects this, they are just as incredible! He discovered that one of my thyroid levels (which can cause infertility and mc) was within the normal range but a little high in the normal range. He started me on some thyroid medicine, I had my tubes checked and within a month I was pregnant. I truly believe that small adjustment to my thyroid was what did it. Other doctors may have dismissed this bc it was still within the normal range but Dr. Omurtag saw beyond that.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
YES! He is great at what he does and you can tell in his heart he wants to help you get pregnant!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
From the beginning, Dr. Omurtag was kind, easy to talk to and very thorough. His staff reflects this, they are just as incredible! He discovered that one of my thyroid levels (which can cause infertility and mc) was within the normal range but a little high in the normal range. He started me on some thyroid medicine, I had my tubes checked and within a month I was pregnant. I truly believe that small adjustment to my thyroid was what did it. Other doctors may have dismissed this bc it was still within the normal range but Dr. Omurtag saw beyond that. Dr Omurtag's staff, Jessie and Kathy, are KICK ASS! I expect a response within a day but these girls are on it. Most of the time they would email or call me back within an hour or less. I am grateful for all they have done!
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He gave me options, we could very aggressive and go straight to invitro or go a slower route. I decided to go an even slower route than what he offered which he was completely supportive of! Month 1 consisted of starting thyroid medicine and having my tubes flushed, then me and my husband trying spontaneously. If that did not work the next month I was going to start Clomid but we did not get to that point :) He discovered that one of my thyroid levels (which can cause infertility and mc) was within the normal range but a little high in the normal range. He started me on some thyroid medicine, I had my tubes checked and within a month I was pregnant. I truly believe that small adjustment to my thyroid was what did it. Other doctors may have dismissed this bc it was still within the normal range but Dr. Omurtag saw beyond that.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Jessie and Kathy)
Dr Omurtag's staff, Jessie and Kathy, are KICK ASS! I expect a response within a day but these girls are on it. Most of the time they would email or call me back within an hour or less. I am grateful for all they have done! I was super impressed with the communication between everyone and their organization.
Describe your experience with Washington University School of Medicine.
There's not much to say about this. It's a clinic and I loved my doctor and his nurses! It was very clean and the lady who did my u/s 2x was super nice and experienced! It was very clean and the lady who did my u/s 2x was super nice and experienced!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
My us and tube cleaning was not covered by my insurance, it was 280 for the u/s and 720 for the tube cleaning.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
10
10
Age 37
Fertility Medications
Anovulation
PCOS
Other
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He’s like a father figure, he’s direct but warm. He [Dr. Odem] is a straight shooter, has tons of experience and cares about your emotions. My best interest was always at hand. He did 5 rounds of high dose estrogen and 5 hysterscopies in 5 months. One each month. I never felt rushed, never felt like a number. He would sit with us until we understood everything.... So he was treating me for ashermans syndrome. He suggested hysterscopies to clear the scar tissue out.
Very nice large lobby. Front desk staff [WashU] Check you in quickly, warm, kind. The office rooms are clean, organized. Once you enter from the lobby they take you back to whatever the procedure is. They have the ability to do a lot in house. I believe some procedures are done at the hospital but the location is easy to get in and out of and very clean, easy to navigate.... He [Dr. Odem] tells you the facts but still comes hopeful and willing to go far. He will also sometimes keep going if you request it but has ethics
How was your experience with Randall Odem at Washington University School of Medicine?
He’s like a father figure, he’s direct but warm. He is a straight shooter, has tons of experience and cares about your emotions. My best interest was always at hand. He did 5 rounds of high dose estrogen and 5 hysterscopies in 5 months. One each month. I never felt rushed, never felt like a number. He would sit with us until we understood everything. Outline what to expect our options. I even discussed transferring care to 2 different providers out of state and he was supportive but shares his opinion.
What's one piece of advice would you give a prospective patient of Randall Odem at Washington University School of Medicine?
Ask as many questions as you need, be transparent, share all your thoughts. He’ll help you work it out.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
You feel like he’s in it with you. He tells you the facts but still comes hopeful and willing to go far. He will also sometimes keep going if you request it but has ethics and will tell you when to stop. He’s called me after hours, answers all my questions and cares.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
So he was treating me for ashermans syndrome. He suggested hysterscopies to clear the scar tissue out. I did 3 under general anesthesia and 2 awake. I preferred being awake I recovered quicker. He would have me do high doses of estrogen for about a month and then stop, start progesterone for a withdrawal bleed. Then we would repeat.
Describe your experience with Washington University School of Medicine.
Very nice large lobby. Front desk staff Check you in quickly, warm, kind. The office rooms are clean, organized. Once you enter from the lobby they take you back to whatever the procedure is. They have the ability to do a lot in house. I believe some procedures are done at the hospital but the location is easy to get in and out of and very clean, easy to navigate.
Describe the costs associated with your care under Randall Odem at Washington University School of Medicine.
I work for wash u so my copays are half and washu just put fertility on the benefits package so we get 10,000 dollars towards fertility treatment but it’s out of pocket cost.
10
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 28 - 29
1 IVF
Male Factor
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
From the start Dr Omurtag gave us hope. He was kind, caring, and attentive. He answered all of our questions. He told us what we needed to know up front. He didn’t perform my egg retrieval but he stopped in to check on me, which was very nice. He also personally called me after my first negative test to discuss how I was doing and where to go next.... My protocol was pretty standard. With it being male factor infertility i didn’t have to do a lot of extra stuff. I took 3 different medications over a 10 day period.
We really liked this clinic [Washington U]. It was clean, professional, and everyone was friendly and caring. Sometimes we had to wait a little while for our appointment but that comes with most doctor offices. Our only downfall was trying to find a parking spot.... I was very pleased overall with Kathy, Jessie, and the rest of the care team. They always got back to me right away and answered all my questions. I could tell Kathy was upset when she had to tell me my first blood test was negative.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
From the start Dr Omurtag gave us hope. He was kind, caring, and attentive. He answered all of our questions. He told us what we needed to know up front. He didn’t perform my egg retrieval but he stopped in to check on me, which was very nice. He also personally called me after my first negative test to discuss how I was doing and where to go next.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
You won’t see him for every visit but he is aware of what’s going on and is still keeping up with your progress.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I definitely felt like a human, not a number. Dr Omurtag and everyone there were so helpful and caring.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
My protocol was pretty standard. With it being male factor infertility i didn’t have to do a lot of extra stuff. I took 3 different medications over a 10 day period. I took cetrotide and was allergic to it, they had me take Benadryl with it. I almost overstimulated so I did have to take pills for that and up my fluids.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy )
I was very pleased overall with Kathy, Jessie, and the rest of the care team. They always got back to me right away and answered all my questions. I could tell Kathy was upset when she had to tell me my first blood test was negative. She cared about me and my feelings.
Describe your experience with Washington University School of Medicine.
We really liked this clinic. It was clean, professional, and everyone was friendly and caring. Sometimes we had to wait a little while for our appointment but that comes with most doctor offices. Our only downfall was trying to find a parking spot. Usually the reserved spots were open but sometimes we had to park somewhere else and hope we didn’t get a ticket.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We were fortunate that our insurance covered fertility treatments. With 2 rounds of IVF and doing ICSI we paid about $2500 out of pocket.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
For our first transfer, we saw Dr Odem and he recommended transferring 2 embryos. He explained why and we agreed, however, it was unsuccessful. The second transfer we transferred one embryo which resulted in a positive blood test.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
10
10
Age 34 - 37
1 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Kenan was warm and engaged. I remember my husband joking he was so young. In ways I liked that piece because I felt like I could relate to him as a human and someone our age who understands all the issues we are facing. He was always very reserved about being too excited or hopeful, but would say until the baby is out and in your arms. That could sound harsh, but I think that it was helpful to keep us in the moment and not attaching to an outcome.
You walk in [to WashU] and the desk is in front of you. You usually get checked in fairly quickly. The welcome is not overly friendly, but appropriate and cordial. The waiting room is very nice, coffee machine, magazines, TV and radio. You are often in the lobby with several other couples who are all there for the same reason. When you are taken back you go to an office or a nurse may get some information and send you out. The wait times are not terrible.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan was warm and engaged. I remember my husband joking he was so young. In ways I liked that piece because I felt like I could relate to him as a human and someone our age who understands all the issues we are facing. He was always very reserved about being too excited or hopeful, but would say until the baby is out and in your arms. That could sound harsh, but I think that it was helpful to keep us in the moment and not attaching to an outcome. He also referred me to Dr. Odem when he felt my Asherman's was too extensive for him to do surgery on. I appreciated him acknowledging he has limits to his medical ability and wanted to support me in getting the best possible care.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask as many questions as you need to in order to understand things. He will answer them and it is okay to be reserved and not jump on his first recommendation. You are allowed to dictate your own steps of care.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Keenan was great, very warm, personable. He was honest and did not make promises and took his time with us. I never felt rushed or like he needed to get to someone else. He was always quick to respond, took all my anxieties and worries seriously and was never dismissive.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He first gave me progesterone to see if I could bleed, I then had a dye test of my tubes to make sure there was no blockage and my organs were in good standing. He paired my cycle after progesterone with Letrosole and I ovulated and was pregnant on my first time. He stated that if we tried that given I had 5 failed rounds of Chlomid, he was going to recommend IUI.
Describe your experience with the nursing staff at Washington University School of Medicine.
I remember them giving me detailed information, being very calm, organized and relaxed. They answered questions and responded quickly.
Describe your experience with Washington University School of Medicine.
You walk in and the desk is in front of you. You usually get checked in fairly quickly. The welcome is not overly friendly, but appropriate and cordial. The waiting room is very nice, coffee machine, magazines, TV and radio. You are often in the lobby with several other couples who are all there for the same reason. When you are taken back you go to an office or a nurse may get some information and send you out. The wait times are not terrible.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I am a university employee so my insurance covers my fees. It was never expensive or unreasonable. Sometimes medications were very expensive regardless. However I understand meds and IVF are very expensive. They are very understanding of the financial challenge and work to support individuals in getting feedback and support from billing.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Successful
10
10
Age 35 - 37
1 IUI
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Teacher
1st of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Keller] was prepared at meetings and worked with us, our expectations and personally reviewed our outcomes....She was open to sugggestions of next steps in treatment and was very knowledgeable in statistics of different procedures like scratch test, assisted hatching, ICSI, etc and she explained procedures and set up expectations for us...the weakness- because of her compassion I think she was less direct than we needed about my diagnosis of diminished ovarian reserve.
There are a lot of patients at this clinic [Wash U] but you wouldn’t know it. I don’t know how they remain so personable with so many people in and out the door. We use a patient portal system and everyone is always quick to respond...I can’t enough about the nursing staff at the clinic. They really kept me going and we there for me when I cried. I loved the nursing staff at the clinic. They knew me by name and were extremely compassionate and excited for us in every cycle.
How was your experience with Sarah Keller at Washington University School of Medicine?
Strengths- she knew our history and us as people. She was open to sugggestions of next steps in treatment and was very knowledgeable in statistics of different procedures like scratch test, assisted hatching, ICSI, etc and she explained procedures and set up expectations for us. She truly cared about us as a couple. She even talked us through next steps on another cycle right after her father passed away. She is selfless. The weakness- because of her compassion I think she was less direct than we needed about my diagnosis of diminished ovarian reserve. She expressed the panel of docs at clinic would advocate for donor eggs but said we could continue to try. In hindsight I feel it would have been better to be more blunt about our chances with own eggs so we could have moved forward with donor eggs sooner. Overall, I think we had to come to that acceptance before anything. I’m glad she introduced the topic to us and moved ahead with lightening speed thereafter
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Be proactive and know what you want. She will be there to support your treatment plan and advocate for you.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Because she knew me and my husband as people and our history. She was prepared at meetings and worked with us, our expectations and personally reviewed our outcomes. She cared about me with every negative pregnancy test that happened. She helped us do clinic cycles in between IVF cycles to increase our chances.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
With DOR- we tried femara cycle day 5-9 plus follistim but had to convert to IUI. We did 2 antagonist cycles with gonal-f (225) and menopur (225) with one cycle doing an estrogen prime. Last cycle we did estrogen prime plus micro dose Lupron flare anatagonist
Describe your experience with the nursing staff at Washington University School of Medicine.
I can’t enough about the nursing staff at the clinic. They really kept me going and we there for me when I cried. I loved the nursing staff at the clinic. They knew me by name and were extremely compassionate and excited for us in every cycle.
Describe your experience with Washington University School of Medicine.
There are a lot of patients at this clinic but you wouldn’t know it. I don’t know how they remain so personable with so many people in and out the door. We use a patient portal system and everyone is always quick to respond
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
We had help with insurance. The largest out of pocket cost was donor reimbursement fees which were $5000 plus adminustrative costs which were $3000
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
She showed us her statistics at the clinic and discussed risks, benefits and chances with eSET & multiple transfers but left the decision up to us ultimately
10
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
10
Age 26 - 27
IVF
Surrogacy
Endometriosis
Other
Middle Eastern
Income $0 - $49K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
I have always felt like a human under the care of Dr. Keller.... The first appointment we had with Dr. Keller to meet to chat about IVF was one I will never forget. After sitting with her, discussing all that is involved with IVF, Dr. Keller looked at us and said, "I want you to get your baby! That is my goal here!". It made me feel as if I wasn't alone and I felt as if my husband and I are in the best hands.... she is trustworthy and will fight for the best care for you.
Washington University Fertility and Reproductive Medicine Center is well known and the doctors there have the best communication with their patients.... The nursing staff and the care coordinator have been wonderful so far in our journey through IVF. My husband and I tend to have many questions because we are both nurses. They call back in a timely manner and always seem to find the answers if they don't have them for us right away.
How was your experience with Sarah Keller at Washington University School of Medicine?
Being a nurse, I have learned about effective communication. Having effective communication with physicians is always key to experience excellent care. After my husband and I miscarried our baby boy at 17 weeks, I learned to be an advocate for my care even more. I did not have complications after my D&C surgery after miscarriage. I however was diagnosed with an uterine arterial venous malformation which is very rare. I was under my general OBGYN at the time I was diagnosed and Dr. Keller which is my infertility specialist. Many doctors were consulted to see if they had an idea of how to treat the AVM in my uterus. A month or so after my diagnosis, I was told it would not be in my best interest to carry children for my safety and health. Dr. Keller was my main physician who helped me through my time of this diagnosis. She understood how hard this time was because we have never had any children and I was only 26 years old at the time. Every time I was seen by her, I felt as if she was fighting for answers for my husband and I, seeing everything in our best interest. Time went by and I ended up hemorrhaging, which is a complication of the uterine AVM, and admitted to the hospital multiple times in a months span. While the bleeding would start and stop, the doctors were trying to figure out how to save my fertility without doing anything to drastic. After failed attempts to do so, I ultimately had to make the decision to get a hysterectomy for my health and safety. Dr. Keller was always there, one call away, to answer all my questions and concerns. I wanted to make sure that this was the best decision for myself and that there weren't any other options available. I trusted her decision, as did my husband. Now, fast forward to a little over a year later, and were are about to do an IVF cycle to ultimately have a surrogate carry our baby. After a couple of months of trying to heal mentally and physically, my husband and I are ready for our next steps into starting our family. The first appointment we had with Dr. Keller to meet to chat about IVF was one I will never forget. After sitting with her, discussing all that is involved with IVF, Dr. Keller looked at us and said, "I want you to get your baby! That is my goal here!". It made me feel as if I wasn't alone and I felt as if my husband and I are in the best hands. She always asks how I am doing when I meet with her, how I am healing, and just how I feel overall. My experiences that I have gone through in the past year and half are something I never expected. I never dreamt of not being able to carry our children. It sure does make it easier having Dr. Keller sincerely care about my husband and I and our ultimate goal which is to start our family. There is nothing bad I could say about Dr. Keller!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
That she is trustworthy and will fight for the best care for you. She will always listen and respect your decisions. Effective communication!
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
I have always felt like a human under the care of Dr. Keller. After going through some testing for infertility, we became pregnant on our own. We miscarried our baby boy at 17 weeks. I was then diagnosed with an AVM in my uterus and ended up hemorrhaging a month after my miscarriage. I was in and out of the hospital with complications and trying to figure out how to save my fertility with my new diagnosis. I was always in contact with Dr. Keller and trusted her input on everything regarding our decisions. Ultimately, a hysterectomy had to happen for my safety and health. At age 26, with no children, it was and for ever will be the hardest decision of my life. Dr. Keller was there for my husband and I during that time and is now guiding us through IVF to do egg retrieval to have a surrogate. I am forever thankful for her care!
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
I am about 3 weeks away from our very first round of IVF.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Susan )
The nursing staff and the care coordinator have been wonderful so far in our journey through IVF. My husband and I tend to have many questions because we are both nurses. They call back in a timely manner and always seem to find the answers if they don't have them for us right away.
Describe your experience with Washington University School of Medicine.
Washington University Fertility and Reproductive Medicine Center is well known and the doctors there have the best communication with their patients. They do egg retrievals 7 days a week, and they don't clump everyone into cycles together. They are able to work with each patient one on one.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I will know a more detailed cost estimate soon. Since we are just beginning our first IVF cycle, I am not sure of the overall costs. I estimate it being close to $20,000.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Keller has discussed her approach to both because of us needing to use a surrogate since I cannot carry. The decision mainly depends on the surrogate and what they agree too, but she does mention it is best to not do a multiple embryo transfer for surrogate to carry. It costs more and many more risks involve is my understanding.
10
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
10
10
Age 29
3 IUI
1 IVF
Anovulation
Endometriosis
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was very aware of how difficult this process was and was always willing to work with my husband and me to find a treatment plan that worked for us. He listened to our concerns and made us feel good about moving forward. He was also very helpful in explaining our treatment.... Dr. Omurtag is a very helpful and compassionate doctor. He helped us navigate through a very frustrating and disappointing time in our life, which ended up resulting in the birth of our son. He was very informative and straightforward, but also listened to our concerns and reservations. I can’t recommend Dr. Omurtag and his staff enough!!
[Wash U is] Very organized, friendly, and helpful. Great and making sure you are informed and always willing to answer your questions. I never had to wait too long for appointments either. It was very easy to get ahold of my nurse or doctor.... Cathy was always very helpful and informative. She did the one IUI I had with Wash U. She was great about answering all of my questions.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is a very helpful and compassionate doctor. He helped us navigate through a very frustrating and disappointing time in our life, which ended up resulting in the birth of our son. He was very informative and straightforward, but also listened to our concerns and reservations. I can’t recommend Dr. Omurtag and his staff enough!!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust the process and try to be patient. Also, don’t be afraid to advocate for yourself and ask questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very aware of how difficult this process was and was always willing to work with my husband and me to find a treatment plan that worked for us. He listened to our concerns and made us feel good about moving forward. He was also very helpful in explaining our treatment.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
First we tried a medicated cycle with injections and an IUI. I over responded to the injections and had to wait 2 months for my ovaries to go down. Didn’t get to the IUI that time. We tried again, this time with less dosage and an IUI, by resulted in a negative pregnancy test. After that, we were ready to move forward with IVF. I used injections for 4-5 days (Gonal F, Menopur, and Lupron). My egg retrieval resulted in 32 eggs, 19 were mature, and we decided, as a personal decision to only fertilize 10. We did a fresh transfer with one of our day 5 embryos and ended up freezing the remaining four embryos we had for future use.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Cathy)
Cathy was always very helpful and informative. She did the one IUI I had with Wash U. She was great about answering all of my questions.
Describe your experience with Washington University School of Medicine.
Very organized, friendly, and helpful. Great and making sure you are informed and always willing to answer your questions. I never had to wait too long for appointments either. It was very easy to get ahold of my nurse or doctor.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Insurance covered our IVF treatment so I’m not sure. Medications cost us $3,000 out of pocket, and we had to put $600 (if I remember correctly) down to be financially clear.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
8
9
Age 32
2 Fertility Medications
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Architect
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
In our first appointment with Dr. Odem he took the time to sit down with my husband and i, hear our story of ttc and what we had done with our previous RE and came up with a plan of action. He took me off some medications that the doctor before had flippantly put me on and I was grateful for his knowledge.... He is kind and compassionate, willing to change a protocol if something is not working... We started on Letrozole for one cycle to get myself to ovulate
Clinic [WashU School of Med] is easily accessible if you work or live in the city. They are willing to accommodate appointments/procedures on Saturdays instead of making you work with their schedule, they work with yours. They are a bigger clinic so you may not get to see your doctor every appointment but the nursing staff has all been wonderful so far and i feel like we're getting great care. Love that they have a lab within their clinic so you get blood results back within the same day typically.
How was your experience with Randall Odem at Washington University School of Medicine?
He is kind and compassionate, willing to change a protocol if something is not working. He took the time to listen to our story and helped us come up with a plan that we were all on board with and adjustments if we ran into problems.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
In our first appointment with Dr. Odem he took the time to sit down with my husband and i, hear our story of ttc and what we had done with our previous RE and came up with a plan of action. He took me off some medications that the doctor before had flippantly put me on and I was grateful for his knowledge.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
We started on Letrozole for one cycle to get myself to ovulate and then the next cycle did the same protocol since i was able to ovulate the previous month. We are going in for our first IUI this cycle.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff has been wonderful. If you leave a message, they call you back within an hour or two at the most. They take time to answer questions and address concerns.
Describe your experience with Washington University School of Medicine.
Clinic is easily accessible if you work or live in the city. They are willing to accommodate appointments/procedures on Saturdays instead of making you work with their schedule, they work with yours. They are a bigger clinic so you may not get to see your doctor every appointment but the nursing staff has all been wonderful so far and i feel like we're getting great care. Love that they have a lab within their clinic so you get blood results back within the same day typically.
8
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 35 - 36
6 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was super knowledgeable but had a great way of sharing information in a way that I could understand. He was optimistic and realistic at the same time. I appreciated the way he kept in close contact with me about increasing or decreasing medications after getting my blood drawn. He helped me create the family I've always wanted, even when I felt like it might not be possible.
Washington University has always been at the forefront of research and up to date practices. I liked how all of the doctor's were familiar with my case so that any of them were able to do procedures knowing my history and what was needed. I feel like everyone truly cared about my well-being...They [nurses] were knowledgeable as well. They kept me up to speed with things I needed to do, schedule, or change during the whole process
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was super knowledgeable but had a great way of sharing information in a way that I could understand. He was optimistic and realistic at the same time. I appreciated the way he kept in close contact with me about increasing or decreasing medications after getting my blood drawn. He helped me create the family I've always wanted, even when I felt like it might not be possible.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't be afraid to ask questions or get clarification if you don't understand something.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I felt like he knew me, my history, my wishes, and worked hard to make an individualized plan for me.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We used the antagonist protocol with all of the recommended medications, including progesterone injections even after transfer. I got pregnant twice with this protocol. The first one ended in a miscarriage due to a genetic abnormality. The second was a successful live birth.
Describe your experience with the nursing staff at Washington University School of Medicine.
They were knowledgeable as well. They kept me up to speed with things I needed to do, schedule, or change during the whole process. They were kind and helpful.
Describe your experience with Washington University School of Medicine.
Washington University has always been at the forefront of research and up to date practices. I liked how all of the doctor's were familiar with my case so that any of them were able to do procedures knowing my history and what was needed. I feel like everyone truly cared about my well-being.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Unsuccessful
10
9
Age 31 - 33
1 IVF
Endometriosis
PCOS
Other
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Omurtag has been great...we lost our last baby in March of 2018 since then he has been available for any questions i have had about donor embryos and the adoption process...they have determined that my eggs and embryos were not good :( while this is a very hard thing to take I have enjoyed greatly working with Dr. Omurtag when i ask a question about a certain site he will do the research and give me his honest thoughts on the site and has been there to walk us through the process.
The staff [at Washington University School of Medicine] is great very friendly and want to make you as comfortable as possible. The facility is very clean this is a learning/teaching hospital and so there will be a lot of people involved in your care but the whole place is good I only wish my result could have been different and that we had better results with our embryos...There were times i felt like Kathy didnt care but other times you could hear in her voice that she wanted better results
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag has been great we lost our last baby in March of 2018 since then he has been available for any questions i have had about donor embryos and the adoption process they have determined that my eggs and embryos were not good :( while this is a very hard thing to take I have enjoyed greatly working with Dr. Omurtag when i ask a question about a certain site he will do the research and give me his honest thoughts on the site and has been there to walk us through the process.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Be patient when waiting for responses he will respond within a couple of days but he is also doing his research and often responds late so you know that you are important to him
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag made sure that i was fully aware of the process and what was happening to me as well as what to expect he took time to make sure that all my questions were answered and understood. Never once did we feel rushed in and out of the office we were always given the time needed to understand and for the processes
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
There were times i felt like Kathy didnt care but other times you could hear in her voice that she wanted better results
Describe your experience with Washington University School of Medicine.
The staff is great very friendly and want to make you as comfortable as possible. The facility is very clean this is a learning/teaching hospital and so there will be a lot of people involved in your care but the whole place is good I only wish my result could have been different and that we had better results with our embryos.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
9
9
Age 31 - 32
3 IUI
IVF
Unexplained
European
Income $100K - $199K
Professor
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Jungheim is incredibly warm and very thorough and scientific in her treatment planning and recommendations. I would wholeheartedly recommend her to a friend. She maintained a positive but realistic attitude throughout the process.... Each time we met with Dr. Jungheim, she took all the time we needed to answer our questions and provide us with more information on the treatments she was recommending.
This Washington University clinic has the very best physicians, and I have been extremely impressed by the nursing staff as well. The one improvement I feel could be made is to the front desk staff who can be a bit gruff.... I completed 3 Clomid+IUI cycles with Dr. Jungheim, all of which resulted in negative pregnancy tests. Dr. Jungheim then recommended we swiftly move on to IVF, rather than doing more IUI cycles, given that this is shown to get patients pregnant faster and for less cost overall than doing more IUI cycles.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim is incredibly warm and very thorough and scientific in her treatment planning and recommendations. I would wholeheartedly recommend her to a friend. She maintained a positive but realistic attitude throughout the process.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Each time we met with Dr. Jungheim, she took all the time we needed to answer our questions and provide us with more information on the treatments she was recommending.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Jungheim diagnosed me with unexplained infertility. She was not able to pinpoint any specific issues in either my partner nor I. I completed 3 Clomid+IUI cycles with Dr. Jungheim, all of which resulted in negative pregnancy tests. Dr. Jungheim then recommended we swiftly move on to IVF, rather than doing more IUI cycles, given that this is shown to get patients pregnant faster and for less cost overall than doing more IUI cycles.
Describe your experience with Washington University School of Medicine.
This Washington University clinic has the very best physicians, and I have been extremely impressed by the nursing staff as well. The one improvement I feel could be made is to the front desk staff who can be a bit gruff.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Jungheim has a strong preference for eSET.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
9
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
9
10
Age 37
1 IVF
Endometriosis
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Odem] was easy to talk to and provided sufficient information for us to understand the process....I like that all of the doctors at Washington University work as a team and discuss all cases weekly to try to obtain the best results. Never felt that he was misleading me for his own personal financial gain....I was on the long agonist protocol. This was due to my irregular cycle and endometriosis. I feel everything went as expected.... If possible, they would like to do eSET; however, that depends upon the number of eggs retrieved and on how the fertilized eggs are developing at day 3.
I think it is important to know that the doctors at Washington University work as a team so they collaborate on all the cases. This means that you are not only dealing with your doctor, who is likely to be top notch, but your case gets input from other great doctors as well....I believe the procedures were approximately 11,000 which included everything but the medication. Medication costs were about $5000...The day I took the 14 day pregnancy test, they failed to call me with the results of the test.
How was your experience with Randall Odem at Washington University School of Medicine?
He was very knowledgeable. I like that all of the doctors at Washington University work as a team and discuss all cases weekly to try to obtain the best results. Never felt that he was misleading me for his own personal financial gain.
What's one piece of advice would you give a prospective patient of Randall Odem at Washington University School of Medicine?
Ask questions as he is more than willing to answer them.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
He was easy to talk to and provided sufficient information for us to understand the process.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
I was on the long agonist protocol. This was due to my irregular cycle and endometriosis. I feel everything went as expected.
Describe your experience with your nurse at Washington University School of Medicine.
Great team. They communicate well and promptly call with information.
Describe your experience with Washington University School of Medicine.
I think it is important to know that the doctors at Washington University work as a team so they collaborate on all the cases. This means that you are not only dealing with your doctor, who is likely to be top notch, but your case gets input from other great doctors as well.
Describe the costs associated with your care under Randall Odem at Washington University School of Medicine.
I believe the procedures were approximately 11,000 which included everything but the medication. Medication costs were about $5000.
Describe Randall Odem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
If possible, they would like to do eSET; however, that depends upon the number of eggs retrieved and on how the fertilized eggs are developing at day 3.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Washington University School of Medicine.
The day I took the 14 day pregnancy test, they failed to call me with the results of the test.
9
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
9
Age 35 - 36
1 IVF
Tubal Blockage
East Asian
Black or African-American
Income $200K - $499K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] was a bit in a rush. But knew what was going on. And always considered our questions or thoughts on potential alternatives ... He was a bit in a rush. But knew what was going on. And always considered our questions or thoughts on potential alternatives ... He recommended single. But decision was ours. ... Did the major procedures. Checked up on us. Overall great
They’re are a lot of doctors and nurses who seem very competent. ... The location is in the central west end and most of the appointment times seemed to be mid morning for us. The procedures where all done onsite ... Since it’s affiliate with WashU it seems like it’s more legit than a standalone practice. ... All total not including the medication it cost just over 20,000 as that was my companies reimbursement limit.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Very clear. To the point. Listened to our questions and considered there (e.g. considering massage therapy instead of tube removal). Had stickers on his laptop that once made him seem a bit less professional. But very personable. Did the major procedures. Checked up on us. Overall great
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust him.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He was a bit in a rush. But knew what was going on. And always considered our questions or thoughts on potential alternatives
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Gonal F and cetrotide
Describe your experience with Washington University School of Medicine.
They’re are a lot of doctors and nurses who seem very competent. Since it’s affiliate with WashU it seems like it’s more legit than a standalone practice. The location is in the central west end and most of the appointment times seemed to be mid morning for us. The procedures where all done onsite
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
About 14000 including a fresh transfer with medication costing additional 6000 and the frozen transfer costing about 2000. All total not including the medication it cost just over 20,000 as that was my companies reimbursement limit.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He recommended single. But decision was ours. He said for our case it would not increase the likelihood of conception
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
9
9
Age 34
3 IUI
European
Ashkenazi Jewish
Native American
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Jimenez] is very warm and welcoming and answered all questions we had. If calls occurred, they were returned quickly. She is new to the practice but has already set a great impression. I look forward to continuing our journey and hopefully having success this year....Great teaching and listening... I am going to be doing the long agonist protocol. The thought is to suppress my endometriosis and reset my hormones.
Ensure you keep track of your insurance and bills. There was an issue with a payment made in office [Wash U School of Med] and still has not posted. Ask for the green dot for parking if not sent in your intro packet. Also ensure an email is sent to invite you the online health portal.... We financed and 2 cycles with up to 4 transfers is $28k... She [Dr. Jimenez] is very warm and welcoming and answered all questions we had. If calls occurred, they were returned quickly.
How was your experience with Patricia Jimenez at Washington University School of Medicine?
She is very warm and welcoming and answered all questions we had. If calls occurred, they were returned quickly. She is new to the practice but has already set a great impression. I look forward to continuing our journey and hopefully having success this year.
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
Take detailed notes and make a list of questions for each visit. Write the answers down at your visit and remember to call if additional questions arise.
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
Great teaching and listening
Describe the protocols Patricia Jimenez used in your cycles at Washington University School of Medicine and their degree of success.
I am going to be doing the long agonist protocol. The thought is to suppress my endometriosis and reset my hormones.
Describe your experience with Washington University School of Medicine.
Ensure you keep track of your insurance and bills. There was an issue with a payment made in office and still has not posted. Ask for the green dot for parking if not sent in your intro packet. Also ensure an email is sent to invite you the online health portal.
Describe the costs associated with your care under Patricia Jimenez at Washington University School of Medicine.
We financed and 2 cycles with up to 4 transfers is $28k
9
Doctor
Patricia Jimenez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
10
Age 32
2 IVF
Male Factor
Other
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
During the initial consultation he was very well informed about our process already and had a game plan already in place for our experience with his clinic [Washington University - St. Louis]. He focused on our issues and I felt like he was a lot more willing to tailor the process to our specific needs, unlike our previous doctor. He went over everything in great detail, allowed us time to ask questions, and was just wonderful to work with the entire time. He genuinely cares about his patients and the outcome of their treatment.
Everything is in one spot, they get you in and out in a timely manner while still preforming the best they can. Every single person I came in contact with had such a positive attitude and was so pleasant to work with. I loved the entire staff [Washington University - St. Louis]! ... They treated me with the utmost respect and care that I needed during this difficult process. ... The nursing staff was wonderful. They made no mistakes and went over everything with me thoroughly.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I came to Dr. Omurtag after we had a very bad experience with another local fertility specialist after a failed IVF cycle. He also came highly recommended by coworkers. During the initial consultation he was very well informed about our process already and had a game plan already in place for our experience with his clinic. He focused on our issues and I felt like he was a lot more willing to tailor the process to our specific needs, unlike our previous doctor. He went over everything in great detail, allowed us time to ask questions, and was just wonderful to work with the entire time. He genuinely cares about his patients and the outcome of their treatment. I have already recommended him to friends, and will return to him later on for additional treatment when needed. Best fertility doctor ever!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
As hard as the entire process is, try to relax and trust that this fertility clinic has your best interest at heart.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Everyone I came in contact with at this clinic was absolutely wonderful. They treated me with the utmost respect and care that I needed during this difficult process. I couldn't say more positive things about the entire staff, they were perfect!
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We did a full IVF procedure. I went in for a sonohyst to check my ovarian reserve, everything went great. They then started me on birth control pills after my next period, which I took for 3 weeks. I started Lupron 4 days before my birth control ended, then added in Gonal F, and Menopur later on. We did the trigger shot and then egg retrieval, and a 5 day fresh transfer.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
The nursing staff was wonderful. They made no mistakes and went over everything with me thoroughly. They were great to work with and had my best interest at heart. Loved them!
Describe your experience with Washington University School of Medicine.
I have been to more than one fertility clinic, and I have to say, this one was the absolute best, hands down. Everything is in one spot, they get you in and out in a timely manner while still preforming the best they can. Every single person I came in contact with had such a positive attitude and was so pleasant to work with. I loved the entire staff!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
$600ish with insurance benefits, also we has already met our deductible for the year
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
9
9
Age 29 - 30
5 IUI
Donor Sperm
Other
European
Income $50K - $99K
2nd of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Omurtag is very kind, knowledgable, and patient...We also felt that he was very comfortable and competant in working with the LGBT community.He is very nice and makes you feel at ease. He explains things in an understandable way. My only word of caution would be that WashU does see a lot of patients and the majority of your interactions will not be with Dr. Omurtag.... He also tried to make us feel hopeful, and we could tell that he wanted us to be successful.
WashU sees a lot of patients, and the service is not very personal. We have not been treated poorly, but we also have not been treated exceptionally well by the staff...The nursing staff is competant and efficient. However, I cannot say that they show much compassion or attempt to get to know you personally. This is probably due to the volume of patients they see...IUIs were $385, and ultrasounds were $345. IVF is going to be approximately $11,500 (before meds).
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is very kind, knowledgable, and patient. We left our consultation with him feeling like our questions were answered. He also tried to make us feel hopeful, and we could tell that he wanted us to be successful. We also felt that he was very comfortable and competant in working with the LGBT community.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
I would have no reservations referring someone to Dr. Omurtag. He is very nice and makes you feel at ease. He explains things in an understandable way. My only word of caution would be that WashU does see a lot of patients and the majority of your interactions will not be with Dr. Omurtag.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
WashU sees a lot of patients, and the service is not very personal. We have not been treated poorly, but we also have not been treated exceptionally well by the staff. Dr. Omertag is very kind and personal, but we only saw him for consultations.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I did 3 IUIs, two with Clomid and one natural. I did day 12 ultrasounds to monitor follicles for the second and third cycles. For one cycle it was determined that the clomid diminished my lining so I was given estradoil and a trigger shot. IUI's were typically done the day after the positive LH surge. They were done by the nurse.
Describe your experience with your nurse at Washington University School of Medicine.
The nursing staff is competant and efficient. However, I cannot say that they show much compassion or attempt to get to know you personally. This is probably due to the volume of patients they see.
Describe your experience with Washington University School of Medicine.
The obvious strength of WashU is that they have the highest success rates in the area. The doctors are experts at one of the most highly ranked medical centers in the country. Dr. Omrutag is very personable and patient as well. The weakness is that the staff is not very personal.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IUIs were $385, and ultrasounds were $345. IVF is going to be approximately $11,500 (before meds).
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We are just beginning the IVF process, but during our IVF consultation he informed us that they recommend transfering only one embryo.
9
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
10
10
Age 31 - 32
IUI
1 IVF
Male Factor
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Omurtag is a compassionate, trustworthy doctor. I now consider him a friend. He has been there for my fiancé and I through this tough experience and has not let us feel as though we are "alone on an island" once, just like he promised in the beginning! We ended up with an ectopic pregnancy and had to have two doses of methotrexate, this all occurred over the holidays. You could feel the compassion when in his office and see the pain he had for us in his eyes. I could likely go elsewhere for less money but he is worth every extra penny, even if we didn't get to our end result just yet!
Kathy, the nurse and Jessie the AA [at Washington University] were both absolutely amazing and both went out of their way to find me for a hug when they knew I needed it the most. Jessie is always cheerful when answering the phone and legitimately happy to hear from you. Kathy is honest and compassionate. She is also very knowledgeable!... The lab techs are fabulous at drawing and always super friendly. The ultrasound techs are equally as good! Always happy and they explain every little moment to you so there are no surprises!
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag is a compassionate, trustworthy doctor. I now consider him a friend. He has been there for my fiancé and I through this tough experience and has not let us feel as though we are "alone on an island" once, just like he promised in the beginning! We ended up with an ectopic pregnancy and had to have two doses of methotrexate, this all occurred over the holidays. You could feel the compassion when in his office and see the pain he had for us in his eyes. I could likely go elsewhere for less money but he is worth every extra penny, even if we didn't get to our end result just yet!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Go to your first meeting with your questions and with your past experiences and information! He will help guide you the rest of the way!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag and his staff go above and beyond to make you feel special and most importantly, comfortable! Multiple times he has gone out of his way to ease my husbands and I's minds whether it was a check in call, researching to find an answer to our question or simply a hug!
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Our first round was a long agonist with gonal-f protocol. The lupron that was used gave me terrible headaches and some stiffness in my neck but overall I did great with the protocol. We ended up transferring two healthy embryos and we had an ectopic pregnancy. We just now started an antagonist with OCPs protocol for round 2. He chose this so he can be more aggressive with the stimulation and therefore have more embryos hopefully to choose from in the end.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy, the nurse and Jessie the AA were both absolutely amazing and both went out of their way to find me for a hug when they knew I needed it the most. Jessie is always cheerful when answering the phone and legitimately happy to hear from you. Kathy is honest and compassionate. She is also very knowledgeable!
Describe your experience with Washington University School of Medicine.
The lab techs are fabulous at drawing and always super friendly. The ultrasound techs are equally as good! Always happy and they explain every little moment to you so there are no surprises!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
It was close to $18,00 including meds. Our insurance didn't cover a penny so we were out of pocket patients.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
The doctors in this practice choose based on the embryos and their development. Their goal is for you to have one healthy and happy baby...they come with their reasoning on how many they feel you should transfer and together you make a decision.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2017, Successful
9
9
Age 29 - 34
1 IVF
PCOS
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sarah Keller] is concise, but explained my conditions in full detail, even provided drawings if that helped us understand why some things did/did not work. She always walks us through each procedure at least once, if not twice. She is thorough in understanding my body and our treatment. We are returning patients and she loves to hear about our son, who was conceived with her help. The first round we had some miscommunication that caused some confusion, but it was easily fixed and she made sure it did not happen again.
The only problem is reaching a person when we call [Washington University]. More often than not, we have to leave a message and the return call is not always convenient to take. I'm a teacher and am only available at certain times throughout the day, but feel like I have to take their call even in the middle of class because I'm not sure when I will be able to reach them again... The initial visit took place at a different location than the rest of the appointments, treatments, and procedures which did not make much sense to me. Other than that, the facilities were welcoming and easy to navigate.
How was your experience with Sarah Keller at Washington University School of Medicine?
She is concise, but explained my conditions in full detail, even provided drawings if that helped us understand why some things did/did not work. She always walks us through each procedure at least once, if not twice. She is thorough in understanding my body and our treatment. We are returning patients and she loves to hear about our son, who was conceived with her help. The first round we had some miscommunication that caused some confusion, but it was easily fixed and she made sure it did not happen again.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
She will cover everything and she is very knowledgable in her field. If it doesn't make sense at first, ask questions and she will be happy to explain and help in any way she can.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Doctor Keller and her staff always treat us kindly. They are pleasant and personable. Our concerns/questions are addressed and discussed in a clear manner. Instructions are clear, given verbally and written. The only problem is reaching a person when we call. More often than not, we have to leave a message and the return call is not always convenient to take. I'm a teacher and am only available at certain times throughout the day, but feel like I have to take their call even in the middle of class because I'm not sure when I will be able to reach them again.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
Because of my diagnosis we went straight to IVF treatments. I had other procedures, but do not recall exact names or reasons. I received hormones orally and injected. She adjusted my thyroid medicine as my blood work results were obtained. I had a fresh transfer which resulted in a chemical pregnancy and frozen transfer which resulted in a live birth. Because of my previous results, she is following the same course of treatment this round.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy and Susan)
Everyone is compassionate and caring. They take the time to get to know you as a person and a patient. They are encouraging and never talk down to you if you have questions or concerns.
Describe your experience with Washington University School of Medicine.
The initial visit took place at a different location than the rest of the appointments, treatments, and procedures which did not make much sense to me. Other than that, the facilities were welcoming and easy to navigate.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I am unsure about total clinic costs. Copays are $40 and my insurance has always covered 80% of expenses. I know the medication cost about $1,500.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
We received conflicting information from the doctor and nursing staff which caused confusion and was upsetting at the time in the procedure. We've also expected results by a certain time, but had to call requesting the information.
9
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources