Washington University School of Medicine

7 doctors work here

Rated 8.8
Strongly recommend: 74%Neutral: 16%Don't recommend: 9%8.8
74% strongly recommend
135 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
918
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131

135 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 38
1 Fertility Medications
Diminished Ovarian Reserve
European
Income $100K - $199K
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
During our initial consultation with Dr. Omurtag, he spent a lot of time with us going over every detail. He never seemed rushed and answered all of our questions. While he provided treatment recommendations, he allowed us to come up with a plan that worked for our family...He always responded promptly to messages through My Chart..
They [Washington University School of Medicine nurses] were very organized and provided clear instructions every step of the way. They always responded promptly to phone messages and messages through My Chart...Everything needed was in the same location and easily accessible...He never seemed rushed and answered all of our questions. While he provided treatment recommendations, he allowed us to come up with a plan that worked for our family.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Doctor Omurtag was kind, patient, compassionate and incredibly knowledgeable. He allowed us to come up with a fertility plan that worked for us. He explained every step of the process in detail and answered any question we had. He always responded promptly to messages through My Chart.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Go see him!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
During our initial consultation with Dr. Omurtag, he spent a lot of time with us going over every detail. He never seemed rushed and answered all of our questions. While he provided treatment recommendations, he allowed us to come up with a plan that worked for our family.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Three rounds of Clomid with timed intercourse.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy and Jessie)
Kathy and Jessie were incredibly kind, compassionate and helpful. They were very organized and provided clear instructions every step of the way. They always responded promptly to phone messages and messages through My Chart.
Describe your experience with Washington University School of Medicine.
Everything needed was in the same location and easily accessible. XxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccccccccccccccffffffffffffffFfffffffffffffffffffffffffffffffffffBbbbbbbbbbbbbbbbbbbbb Ghggggggghhhhhhhhggggggggggggggggggg
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I don’t believe I had to pay out of pocket for anything other than copays.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 33 - 35
4 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omertag spent a ton of time with my husband and I answering any and every question we had. He called personally after each failed transfer with a game plan and made us feel he really cared about our outcome. He set realistic expectations for us, and didn’t let us give up hope...Because of the previous failed single transfers and my age we decided on multiple transfer for the most recent.
[the Washington University nurses were] both were extremely kind and very attuned to the mental toll fertility treatments can take on someone...IUIs were ~$500 each I believe we were quoted ~$16,000 for IVF including ICSI...he front desk staff are knowledgeable about billing issues and all lab technicians I worked with were wonderful...Rarely did I wait past my appointment time
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omertag is an excellent physician. I didn’t have any hesitation with any of his recommendations. He thoroughly explained each step and kept us moving forward. He is compassionate towards his patients and you can tell he truly cares about your outcome. Fertility treatments can be daunting and emotionally draining and he checked in regularly to see how my husband and I were doing through the process mentally.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask questions. He’s great at explaining and answering.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omertag spent a ton of time with my husband and I answering any and every question we had. He called personally after each failed transfer with a game plan and made us feel he really cared about our outcome. He set realistic expectations for us, and didn’t let us give up hope. His staff are wonderful as well and also answered the barrage of questions that inevitably came up through each cycle.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We used 2 different protocols for the 2 egg retrievals and fertilized using ICSI with each. Both cycles produced similar amount and quality of eggs and subsequently embryos. We used ICSI due to poor sperm morphology and motility.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy and Jessie)
Kathy and Jessie were amazing to work with. I had tons of questions and both were so helpful. They both were extremely kind and very attuned to the mental toll fertility treatments can take on someone.
Describe your experience with Washington University School of Medicine.
The clinic is run efficiently. Rarely did I wait past my appointment time. I felt very safe in the clinic during the peak of COVID with all precautions they had set in place. The front desk staff are knowledgeable about billing issues and all lab technicians I worked with were wonderful.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IUIs were ~$500 each I believe we were quoted ~$16,000 for IVF including ICSI. We did have some insurance coverage with both retrieval’s. Embryo transfer with no coverage was ~$3,400
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We did 2 single frozen embryo transfers and one multiple (2) fresh transfer. Our fresh transfer resulted in a single live birth. Because of the previous failed single transfers and my age we decided on multiple transfer for the most recent.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2020, Successful
NPS
10
NPS
10
Age 28
1 IVF
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag is the best! He understood how extensive my endometriosis is and didn’t waste any time getting me started with treatments. We went straight into ivf to work towards the best possible outcome as quickly as possible. I never felt in the dark about anything along the way, he was very informative...
Any questions I ever had, no matter how small, [our Washington U School of Medicine] responded quickly and was always very helpful...The clinic’s usual protocol was to do a single embryo transfer if you were under 35 and had no other failed ivf attempts...I never had to wait for my appointments, they were always on time and greeted you like you were family. From the bloodwork appointments, to ultrasounds, to the retrieval and transfer, I have no complaints
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is the best! He understood how extensive my endometriosis is and didn’t waste any time getting me started with treatments. We went straight into ivf to work towards the best possible outcome as quickly as possible. I never felt in the dark about anything along the way, he was very informative. Can’t recommend or thank him enough!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
To absolutely go to him. I’m very lucky my surgeon referred me to him and this clinic.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He cheered me along every step of the way and made me feel like he really cared about our outcome and wanted to do everything possible to make it happen for us.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I started out on birth control. Then started on lupron, menopur and gonal F. I responded very well to the meds and they were able to retrieve 16 eggs. I’m now on progesterone in oil.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
My nurse Kathy was amazing! Any questions I ever had, no matter how small, she responded quickly and was always very helpful. She has a great way of assuring you you’re doing everything right. As far as the rest of the nursing staff that did the ultrasounds and bloodwork, they were also amazing. Literally the best.
Describe your experience with Washington University School of Medicine.
Was very happy with this clinic. Very efficient. I never had to wait for my appointments, they were always on time and greeted you like you were family. From the bloodwork appointments, to ultrasounds, to the retrieval and transfer, I have no complaints. I’m very happy we were referred to this clinic.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
The clinic’s usual protocol was to do a single embryo transfer if you were under 35 and had no other failed ivf attempts, I believe. I was completely fine with this protocol.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 28 - 30
1 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
IVF was scary for me AND my husband, but dr omurtag was so transparent and helped us along every step of the way. I feel like he was always available for questions, appointments, and even just to update him...We did ICSI because it was recommended, and I am currently 15 weeks pregnant...He was SO down to earth, I was terrified that I’d never get pregnant and he was so good about talking through everything and making sure my husband and I were very aware of all of the steps involved.
Everyone was very organized [at Washington University School of Medicine], even through COVID precautions. Everyone always answered all of our questions and was very kind and compassionate! I am so glad I chose this clinic, especially during such a weird time in our world...She kept me up to date with all of the details, constantly sending me messages through MyChart and responding to my questions in a very timely manner. She [the nurse] listened to me when I was confused or worried, and always answered everything with lots of details. She was one of the first people I sent my ultrasound picture and was very exciting for us!
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I have a pituitary cyst, which causes me to have to force ovulation. I don’t menstruate regularly, so I have to take drugs in order to bleed. I was nervous about starting IVF because my ovaries responded too much to the IUI and never got to the transfer. IVF was scary for me AND my husband, but dr omurtag was so transparent and helped us along every step of the way. I feel like he was always available for questions, appointments, and even just to update him.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don’t give up!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He was SO down to earth, I was terrified that I’d never get pregnant and he was so good about talking through everything and making sure my husband and I were very aware of all of the steps involved.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We tried IUI a couple years ago. I went in for baseline ultrasound and lab work, then started injections. My injections were nightly, followed by more ultrasounds and lab work every few days. It got very stressful and then I got the phone call that my ovaries weren’t responding the way they expected, so I’d have to cancel and try IVF. Then COVID happened. Finally in February 2021, we forced a period, and started IVF! More testing, ultrasounds and labs, injections, and countless appointments. I went through with a day5 embryo transfer and froze five more. We did ICSI because it was recommended, and I am currently 15 weeks pregnant!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
She kept me up to date with all of the details, constantly sending me messages through MyChart and responding to my questions in a very timely manner. She listened to me when I was confused or worried, and always answered everything with lots of details. She was one of the first people I sent my ultrasound picture and was very exciting for us!
Describe your experience with Washington University School of Medicine.
Everyone was very organized, even through COVID precautions. Everyone always answered all of our questions and was very kind and compassionate! I am so glad I chose this clinic, especially during such a weird time in our world
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I am glad we only transferred one embryo, dr omurtag told us it would be more successful and safer since twins run in both of our families!
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Consult
NPS
10
NPS
10
Age 37
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was very knowledgeable about the process and straight forward about the complications that could arise and the cost associated with it. Overall it was a great experience...I was treated with respect and with kindness...No one "wants" to have to go thru fertility treatments, but if you are in the situation, you are in good hands with Dr. Omurtag. Ask a lot of questions because he has all the answers and explains it in a very easy way to understand.
It took a few months to get an appointment (virtually) [at Washington University School of Medicine], but it was worth the wait. Once we had the appointment, bloodwork and an ultrasound were scheduled within days and everything moved rather quickly. We were comfortable speaking to the nurses and staff and everyone seemed knowledgeable and friendly.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
We had a virtual visit and didn't know what to expect, but it ended up being very informative and helpful. Dr. Omurtag was very knowledgeable about the process and straight forward about the complications that could arise and the cost associated with it. Overall it was a great experience.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
No one "wants" to have to go thru fertility treatments, but if you are in the situation, you are in good hands with Dr. Omurtag. Ask a lot of questions because he has all the answers and explains it in a very easy way to understand.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I was treated with respect and with kindness.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We did not end up doing fertility treatment because we ended up testing negative for a genetic concern we had.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nurses were all friendly and knowledgeable.
Describe your experience with Washington University School of Medicine.
It took a few months to get an appointment (virtually), but it was worth the wait. Once we had the appointment, bloodwork and an ultrasound were scheduled within days and everything moved rather quickly. We were comfortable speaking to the nurses and staff and everyone seemed knowledgeable and friendly.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
The cost would be very high had we gone thru IVF due to the nature of what we trying to do (testing for a genetic mutation in an embryo).
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 30
1 IVF
Male Factor
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was absolutely amazing & I would highly recommend him to anyone going through infertility. We couldn’t have asked for a better fertility doctor-from the very first consultation up until our follow-up appointment and everything in between. He wanted to get to know us as people, and it is so evident that he truly cares about his patients.
Single embryo transfer is what they recommended, and seem to recommend to most younger patients...She [Washington University nurse] never made me feel like I was driving her crazy with all my questions, or that any questions was a dumb question. She was always very thorough with instructions when I was going through my stimulation medicines and her communicating with me was absolutely amazing!
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was absolutely amazing & I would highly recommend him to anyone going through infertility. We couldn’t have asked for a better fertility doctor-from the very first consultation up until our follow-up appointment and everything in between. He wanted to get to know us as people, and it is so evident that he truly cares about his patients.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Go to Dr. Omurtag with no hesitations! :)
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
To Dr. Omurtag, I didn’t feel like a normal patient. He wanted to get to know us as people, not just patients of his.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We had male factor infertility. My husband had a TESE procedure done then I was put on STIM meds, we had our egg retrieval then our 5-day fresh transfer.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy Shelton )
We absolutely loved our fertility nurse. She never made me feel like I was driving her crazy with all my questions, or that any questions was a dumb question. She was always very thorough with instructions when I was going through my stimulation medicines and her communicating with me was absolutely amazing!
Describe your experience with Washington University School of Medicine.
WashU Fertility Clinic is the best in the area. You won’t find a better clinic to assist with infertility issues. They all show so much love and compassion for their patients. From the ladies in the front office, ultrasound techs, the ladies in the lab, our surgical team, to the fertility doctors..all amazing!!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IVF is costly but WashU provided fertility financing options. We were made aware of the costs upfront so there were no hidden fees or surprises.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Single embryo transfer is what they recommended, and seem to recommend to most younger patients
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
2 IUI
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was very compassionate and helpful. He took the time to answer all of our questions and concerns completely. He was available to answer questions when we needed it. We could really tell that he cared about us and cared about our outcome. We never felt as if we were "just another number."..
From start to finish, and even after treatment, the doctors and staff [of Washington University School of Medicine] are there for you. They are compassionate at all times and they celebrate your wins with you. They are very knowledgeable about all of the procedures and are honest about everything, including what your chances of conception are.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very compassionate and helpful. He took the time to answer all of our questions and concerns completely. He was available to answer questions when we needed it. We could really tell that he cared about us and cared about our outcome. We never felt as if we were "just another number."
Describe your experience with Washington University School of Medicine.
From start to finish, and even after treatment, the doctors and staff are there for you. They are compassionate at all times and they celebrate your wins with you. They are very knowledgeable about all of the procedures and are honest about everything, including what your chances of conception are.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2020, Successful
NPS
10
NPS
6
Age 32 - 36
6 IUI
1 IVF
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
He [Dr. Kenan Omurtag] was extremely honest and great with communication, especially with going through IVF during the pandemic. Would highly recommend him. He always puts the patient first and it's nice when he responds to questions personally...Always easy to get a hold of them. They were also very quick to return calls or messages... ..
They [Washington University] are great at communicating with you, easy to get a hold of and very quick to respond to any messages. They handled IVF through the pandemic wonderfully. Patients need to know your provider might not do your actual retrieval or transfer, but they are all wonderful...He [Dr. Kenan Omurtag] was extremely honest and great with communication, especially with going through IVF during the pandemic. Would highly recommend him. He always puts the patient first and it's nice when he responds to questions personally...Always easy to get a hold of them. They were also very quick to return calls or messages... ..
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He was extremely honest and great with communication, especially with going through IVF during the pandemic. Would highly recommend him. He always puts the patient first and it's nice when he responds to questions personally.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust your healthcare provider
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy and Jessie)
Always easy to get a hold of them. They were also very quick to return calls or messages.
Describe your experience with Washington University School of Medicine.
They are great at communicating with you, easy to get a hold of and very quick to respond to any messages. They handled IVF through the pandemic wonderfully. Patients need to know your provider might not do your actual retrieval or transfer, but they are all wonderful.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 43 - 44
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Professor
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Omurtag] was very upfront and honest with us, from the initial consult to the last appointment we had before we graduated to my regular OB-Gyn. He was clear about the odds of actually conceiving, given our DOR/MFI and age issues, and did not get our hopes up. Our first retrieval/transfer resulted in a chemical pregnancy. We spent 30 minutes discussing how we'd change the protocol for the second attempt, and another 20 minutes talking about the pros/cons/possible necessity of donor eggs if we had a repeat issue with the second retrieval/transfer. Lastly, he was so excited when our betas came back positive - and after our graduation appointment - that he texted my regular OB-Gyn to let her know we were headed her way. He's a regular human being, who feels this process with his patients, and is with you every step of the way.
Just know that none of the docs within the WashU program are super patient-forward. You'll communicate with their nurses and receptionists, but these are amazing people who have no problem getting to the doctor, and getting back to you...She [nurse] had all the answers to my questions, was super-prompt at getting back to me, and if she needed an answer from [Dr. Omurtag], still called back within an hour or so. I could not have asked for a better person to communicate with throughout this process.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan was very upfront and honest with us, from the initial consult to the last appointment we had before we graduated to my regular OB-Gyn. He was clear about the odds of actually conceiving, given our DOR/MFI and age issues, and did not get our hopes up. Our first retrieval/transfer resulted in a chemical pregnancy. We spent 30 minutes discussing how we'd change the protocol for the second attempt, and another 20 minutes talking about the pros/cons/possible necessity of donor eggs if we had a repeat issue with the second retrieval/transfer. Lastly, he was so excited when our betas came back positive - and after our graduation appointment - that he texted my regular OB-Gyn to let her know we were headed her way. He's a regular human being, who feels this process with his patients, and is with you every step of the way.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Just know that none of the docs within the WashU program are super patient-forward. You'll communicate with their nurses and receptionists, but these are amazing people who have no problem getting to the doctor, and getting back to you.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Kenan knew exactly what was going on with us at every step of the way. His staff (receptionist and nurse) were really great to work with, and answered all of our questions. Like everyone going through the infertility nightmare, we were a special snowflake case. He knew the details, day in and day out, and was hugely supportive.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We started with an estrogen primer, followed by five days of Letrozole. From there, I added in 150 Follistim. Eventually, we added Ganirelix, with an HcG trigger.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy is amazing! She had all the answers to my questions, was super-prompt at getting back to me, and if she needed an answer from Kenan, still called back within an hour or so. I could not have asked for a better person to communicate with throughout this process.
Describe your experience with Washington University School of Medicine.
The front desk staff are great, the techs who do the blood draws are kind and compassionate, and the medical staff (doctors) we interacted with were really good at their jobs. If there's a weakness, it's that you don't have much direct contact with your doctor beyond the initial consult and testing, and the post-beta testing. For most of the treatment period, you're talking with the doctor's receptionist and nurse. Your doctor is still closely following your progress - you just don't talk with him/her.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We were ridiculously fortunate to have coverage through both my insurance and my husband's insurance. We paid under $3,000 for both IVF protocols.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Because of my age, we planned to do fresh 3-day transfers. We transferred every embryo we had at that point (4 the first time, 3 the second).
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
9
Age 25
1 IUI
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
We tried IUI first, using Menopur. We started out slow because she didn’t know how quickly my body was going to react. We ended up using menopur for 26 days & then did the IUI with the nurse. The IUI did not work, so we moved on to IVF. Her plan is to use Menopur again but at a faster rate. Around 10 days & then do the egg retrieval, we will be starting this process in a few weeks.
The clinic [Wash U] is great, very clean and well equipped. The only thing that bugs me is that it is hard to get ahold of the clinic. You have to call the nurse & leave a message before you can get ahold of anyone. There is also the portal that is cool, but sometimes it takes 1 or 2 days for someone to respond.... Melanie is awesome, very caring & helpful throughout the process. She kept you calm and hopeful.
How was your experience with Emily Jungheim at Washington University School of Medicine?
She was very sweet & caring yet had the experience that we were looking for with my condition. We also liked how she remembered us and everything we have done so far and helped us develop a plan for what the next step was, the only thing I was upset about was that we were doing IUI & she had us not take the next round of menopur because she was afraid of multiples but in exchange the follicles were not big enough to actually successfully fertilize. The IUI did not work. Overall she is a great doctor & I would refer anyone to her services.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Speak up to your wishes, they try to get everyone to do genetic testing but that often adds on a lot of money. If you are not interested in it, just simply tell them that you are not doing it.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
She cared for my case specifically for my needs, I’ve been to other clinics that made us feel like a number but with Jungheim we felt like she is doing what is best for us.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
We tried IUI first, using Menopur. We started out slow because she didn’t know how quickly my body was going to react. We ended up using menopur for 26 days & then did the IUI with the nurse. The IUI did not work, so we moved on to IVF. Her plan is to use Menopur again but at a faster rate. Around 10 days & then do the egg retrieval, we will be starting this process in a few weeks.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Melanie )
Melanie is awesome, very caring & helpful throughout the process. She kept you calm and hopeful.
Describe your experience with Washington University School of Medicine.
The clinic is great, very clean and well equipped. The only thing that bugs me is that it is hard to get ahold of the clinic. You have to call the nurse & leave a message before you can get ahold of anyone. There is also the portal that is cool, but sometimes it takes 1 or 2 days for someone to respond.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
40 copay to see dr. 40 copay to see gen. Counseling Blood test billed $12000 ivf $500 for iui $4000-$5000 for menopur IUI/IVF $100 for trigger shot
10
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
NPS
10
NPS
10
Age 46 - 50
Donor Eggs
Poor Egg Quality
Unexplained
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
18 IUI With Other Docs
6 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I have nothing but positive things to say about Dr Omurtag and his staff.... AMAZING!!! If there were set backs (as in my case there often were), he explained why a procedure needed to be taken care of... I wasn't just another patient. He wanted to know about my husband, about me, what we have tried. Thoroughly explained risks involved of egg donor... LOVE THIS MAN FOR NOT GIVING UP ON AN OLDER COUPLE who had tried for 9 years to have a baby!!!!
Everyone [Washington University] worked as a team whether it was through emails, phone calls or in person. No questions were left unanswered, calls were returned within 24 hours.... nothing but positive. communication was excellent, everyone remembered our names, impressive... After the birth of our son, Dr Omurtag made it a point to call me and see how we ALL were doing
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I have nothing but positive things to say about Dr Omurtag and his staff.... AMAZING!!! If there were set backs (as in my case there often were), he explained why a procedure needed to be taken care of (polyps removed from uterus, EKG b/c of an irregular heart beat etc) before moving on to the next step in process. I NEVER felt these findings were a way for the company to get more money, rather they were concerns he had that needed to be examined before he felt confident enough to proceed to ensure I would be able to carry a healthy baby full term.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
trust him, he knows what he is doing and will not give you poor advice or sugar coat the risks. He gives you all the information you need to make an informed decision.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I wasn't just another patient. He wanted to know about my husband, about me, what we have tried. Thoroughly explained risks involved of egg donor. Did not sugar coat anything yet was considerate of IUI we have tried in past with another fertility dr. He and his staff were always always available to answer any questions no matter how trivial. Wanted updates once baby was born, even asked if we could have a family picture with him! LOVE THIS MAN FOR NOT GIVING UP ON AN OLDER COUPLE who had tried for 9 years to have a baby!!!!
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
My husband and I met with the his consultants first to review costs. Once that was complete we then saw Dr Omurtag who went in depth on different types of procedures he could try. Since my husband and I had tried for 6 years to have a child (with a fertility clinic in TN) he told us he would not put us/me through that again, he would not try IVF since we had not had success. Our option was egg donor. Once we made that choice we had to meet with a team of specialist to see if we/I were physically and mentally ready for the process. After I was cleared a battery of tests began (continual labs, weekly/monthy ultrasounds, sonohysterogram, removal of polyps), daily pills, patches and injections needed to be administered until I was finally ready for embryo transfer. 9 months later: SUCCESS!!!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: I really do not remember her name)
Again, nothing but positive. communication was excellent, everyone remembered our names, impressive
Describe your experience with Washington University School of Medicine.
Everyone worked as a team whether it was through emails, phone calls or in person. No questions were left unanswered, calls were returned within 24 hours. After the birth of our son, Dr Omurtag made it a point to call me and see how we ALL were doing (his nurse didn't call me, the receptionist didn't call me, HE did and any time a dr makes it a point to pick up the phone and place a call him/her self speaks volumes for the care he provides his patients)
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
for the process my husband and went through I felt it was reasonable. Because insurance did not cover much, most was out of pocket and payment options were made available to us.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Due to my age, only 3 eggs were transferred. We are trying for baby number 2 and this time he is telling me only 1 egg will be transferred. This Dr is phenomenal, always takes his patient's health and safety into consideration before doing whatever the patient wants.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
Donor Eggs
Unexplained
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Keller is very personable, knowledgeable and caring. She was very proactive in trying to find the reason Ikeep having miscarriages. Though no reason was discovered, I still have trust in her care and believe she is making the right decisions...She ran multiple test for recurrent miscarriage on me and they all came back negative. For my frozen cycle we transfered 1 embryo...But for my next transfer I have a fair and poor quality left she recommended transferring both. She will go over the risks of multiples if you decide to transfer more than 1.
For how large the practice [Washington University School of Medicine] is, they are incredibly quick to respond and get you in and out and quickly as possible. My only complaint is the billing office is slow to to process our invoices. We used our HSA to pay for our transfer and we've been waiting for 3 weeks to get a detailed receipt to turn in...nurse Amy is very quick to respond to your questions. They have a portal that easily allows to communicate back in forth. Though I feel like I had many questions she never made me feel as though I was a bother.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is very personable, knowledgeable and caring. She was very proactive in trying to find the reason Ikeep having miscarriages. Though no reason was discovered, I still have trust in her care and believe she is making the right decisions.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
While Dr. Keller is very knowledgeable the fertility science is not absolute. She will work her hardest for the best results.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
I came to Dr. Keller after multiple failed transfers with my previous Dr. She is not only very down to earth and tells you how it is in the sweetest way possible, she took the time to personally call me with test results and discuss my upcoming transfer.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
I have only used Dr. Keller for FETs. She ran multiple test for recurrent miscarriage on me and they all came back negative. For my frozen cycle we transfered 1 embryo. My protocol was: Day 1(March 2nd) start of period- start 2mg estrace 3x daily March 15- uterine lining check March 17- start 1/2ml PIO and azithromiacin (today only) March 18- Medrol 2x daily for 5 days and up PIO to 1ml March 22- Embryo transfer and continue 1ml PIO and estrace 3x daily Beta is 12 days after transfer
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
Dr. Kellers nurse Amy is very quick to respond to your questions. They have a portal that easily allows to communicate back in forth. Though I feel like I had many questions she never made me feel as though I was a bother.
Describe your experience with Washington University School of Medicine.
For how large the practice is, they are incredibly quick to respond and get you in and out and quickly as possible. My only complaint is the billing office is slow to to process our invoices. We used our HSA to pay for our transfer and we've been waiting for 3 weeks to get a detailed receipt to turn in.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
My FET was $3,800. My saline ultrasound and all other blood was covered by my insurance.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Keller prefers transferring 1 high quality embryo at a time. But for my next transfer I have a fair and poor quality left she recommended transferring both. She will go over the risks of multiples if you decide to transfer more than 1.
10
Doctor
Sarah Keller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 27 - 28
2 IUI
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] reviewed my chart to see what I had done thus far with my local OBGYN, laid out the treatment options, and explained the order in which we would/could take them so that my husband and I could make informed decisions about our care. He started with the least-invasive option first, IUI, and promised that if it did not work within a few attempts, he would regroup with us to discuss what our next step would be. We ended up getting pregnant on the second round of IUI, but during the whole process he monitored all of my test results and sent messages to let me know his take. It assured me that he was a hands-on physician, who truly was taking an interest in my care.
Dr. Omurtag's staff members were the perfect compliment to his excellent care [at Wash U]. Kathy, his nurse, always answered my questions in the patient portal within hours of me sending them - and if necessary, called so she could better explain what was going on. She was kind, compassionate, thorough, and yet felt entirely approachable. I could ask her anything. There was another nurse, Mary, who was also wonderful - she would answer my questions, if Kathy was not in that particular day. She was just as prompt, thorough, and easy to trust and understand. Jessie, the medical secretary, was also absolutely fantastic - from the very first phone call in which she got some background information from me and set up my first appointment, I knew she was someone who would be right there with us through this whole journey.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was professional yet completely approachable, and was able to explain things in ways that were simple to understand while still being comprehensive. He patiently answered all of my questions - even during my first appointment, when I had an entire list of questions written down. He reviewed all of my test results, and would write comments once he had done so that I could read them on the patient portal. He made the whole fertility treatment process seem as easy and natural as anything in the world, giving us realistic expectations of success while reassuring us that he would be there to support and guide us along every step of the way. I have never had a doctor in whom I had more confidence and trust.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Come with questions, so you know what you want to know - and then rest easy, knowing Dr. Omurtag will tell you everything else, the things you didn't think to ask.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
While always professional on every level, I felt like Dr. Omurtag and his staff were incredibly approachable and supportive. If I emailed them with a question, I had an answer within hours. If I called, I always either spoke directly with someone or received a prompt call back. If there were any tests I could do locally (I live two hours away from St. Louis), they would let me - saving me that long trip. During my first appointment I came with a list of questions written down, and Dr. Omurtag patiently answered every single one, and never made me feel foolish for asking any of them - even if they were very basic. Honestly, I cannot say enough about the supportive and attentive care I received while a patient of Dr. Omurtag. His nurses Kathy and Mary, and his medical secretary Jessie, were also incredible! Truly, those women made me feel so well looked after.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He reviewed my chart to see what I had done thus far with my local OBGYN, laid out the treatment options, and explained the order in which we would/could take them so that my husband and I could make informed decisions about our care. He started with the least-invasive option first, IUI, and promised that if it did not work within a few attempts, he would regroup with us to discuss what our next step would be. We ended up getting pregnant on the second round of IUI, but during the whole process he monitored all of my test results and sent messages to let me know his take. It assured me that he was a hands-on physician, who truly was taking an interest in my care.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Dr. Omurtag's staff members were the perfect compliment to his excellent care. Kathy, his nurse, always answered my questions in the patient portal within hours of me sending them - and if necessary, called so she could better explain what was going on. She was kind, compassionate, thorough, and yet felt entirely approachable. I could ask her anything. There was another nurse, Mary, who was also wonderful - she would answer my questions, if Kathy was not in that particular day. She was just as prompt, thorough, and easy to trust and understand. Jessie, the medical secretary, was also absolutely fantastic - from the very first phone call in which she got some background information from me and set up my first appointment, I knew she was someone who would be right there with us through this whole journey. She is the kind of person who made you feel safe, like you could rest easy because you knew she would dot every I and cross every T to make sure that the administrative side of your care was attended to. Honestly, I cannot say enough about Dr. Omurtag's staff. I wish we didn't live so far away, so that they could be in charge of my care permanently.
Describe your experience with Washington University School of Medicine.
Everything I experienced with Dr. Omurtag, his staff, and the clinic as a whole was of top-notch quality. I honestly did not have a single complaint during my time as their patient (and they have assured me that even though I will be resuming full-time care with my local OBGYN, I am free to call them at any time if I have any questions or concerns - another testament to how wonderful of an office they are). The patient portal made communication with the staff a breeze, the appointments were always prompt and efficiently run, and we would not hesitate to go to them again if we needed help with getting pregnant again. Frankly, if it weren't for the drive, I would switch doctors in a heartbeat. I've never had a better doctor or staff, nor felt more comfortable or well looked after.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Besides copays, I did not have any extra costs associated with my care from Dr. Omurtag.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
N/A
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 36 - 37
2 IVF
Male Factor
European
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
3 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Kevin Omurtag] suggested we do multiple due to age and past records...He has great bedside manner. He spends all the time in the world with you, going through every possible scenario that you bring to his attention. Dr. Omurtag is young and I find that an advantage as he seems to keep up on the latest information going on in infertility... is friendly, knowledgeable, caring, and smart. It was nice to feel like you could ask as many questions as you needed to ask and he would answer them without making you feel dumb or rushing you out the door. I do wish he would be at the procedures. He said he would be at them a couple of times and never showed up. That was disappointing as we had really hoped he would perform the procedures and he said he would.
The front desk staff [at Washington University School of Medicine] are cordial, but not outwardly friendly. It does feel a little anonymous and not as friendly as other places. The medical assistants that draw blood are fantastic and friendly. The ultrasound techs are very kind and knowledgeable, too...For IUI, we did mainly clomid, then after three of those, went to a clomid with one u/s and trigger shot. Finally, went to an IUI with injectables and monitoring. For IVF, we did a short antagonist protocol for both IVF cycles with ovidrel trigger shots.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is friendly, knowledgeable, caring, and smart. It was nice to feel like you could ask as many questions as you needed to ask and he would answer them without making you feel dumb or rushing you out the door. I do wish he would be at the procedures. He said he would be at them a couple of times and never showed up. That was disappointing as we had really hoped he would perform the procedures and he said he would.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Feel comfortable asking questions and make suggestions. He's open to them all and will go through all possibilities with you.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He has great bedside manner. He spends all the time in the world with you, going through every possible scenario that you bring to his attention. Dr. Omurtag is young and I find that an advantage as he seems to keep up on the latest information going on in infertility.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
For IUI, we did mainly clomid, then after three of those, went to a clomid with one u/s and trigger shot. Finally, went to an IUI with injectables and monitoring. For IVF, we did a short antagonist protocol for both IVF cycles with ovidrel trigger shots.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy is fantastic! She responds very quickly to messages and calls. She does rush a bit on the phone, but is very thorough on email. I feel like she cares and wants everyone to be successful.
Describe your experience with Washington University School of Medicine.
The clinic is pretty cold when you first get there. The front desk staff are cordial, but not outwardly friendly. It does feel a little anonymous and not as friendly as other places. The medical assistants that draw blood are fantastic and friendly. The ultrasound techs are very kind and knowledgeable, too.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
$30,000
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He suggested we do multiple due to age and past records.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
9
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 32
Recurrent Pregnancy Loss
European
Income $100K - $199K
Marketer or PR
3rd of 3 Docs
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag is fantastic. He was able to have tough discussions with us with plenty of compassion while also being thorough. ... Dr. Omertag was willing to work at the speed we wanted to go. Our previous doctor was pushing IVF when we were trying to find the root of our issues first. He was thourough and was able to find an issue with my thyroid that a previous general doctor, ob/gyn, and two other fertility specialists has missed.
The front staff [Washington U - St. Louis CWE] is amazing and fun, nurses are always great. ... IUI is around $800 for medicine, procedure, ultrasound, and trigger shot. IVF was estimated $11,500 plus medicine. ... Kathy and Jessie [nurses] are fantastic. They answer every call and are fine answering all questions I may have. They call the minute test results are in. ... I would highly recommend booking your initial appointment as early as possible
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is fantastic. He was able to have tough discussions with us with plenty of compassion while also being thorough. He answered every question we had, sometimes explaining it a few times when we were overwhelmed by information.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He’s busy because he is fantastic. He is worth the wait.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omertag was willing to work at the speed we wanted to go. Our previous doctor was pushing IVF when we were trying to find the root of our issues first. He was thourough and was able to find an issue with my thyroid that a previous general doctor, ob/gyn, and two other fertility specialists has missed.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I have an upcoming IUI treatment using clomid and progesterone. I also will be on thyroid medicine to balance a deficiency.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy and Jessie)
Kathy and Jessie are fantastic. They answer every call and are fine answering all questions I may have. They call the minute test results are in.
Describe your experience with Washington University School of Medicine.
The front staff is amazing and fun, nurses are always great. I would highly recommend booking your initial appointment as early as possible, sometimes there is a wait for Dr. Omurtag, but I promise it’s worth the wait.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IUI is around $800 for medicine, procedure, ultrasound, and trigger shot. IVF was estimated $11,500 plus medicine.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
we have not discussed embryo transfers yet
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
9
NPS
10
Age 23 - 24
1 Fertility Medications
Endometriosis
Male Factor
Income $50K - $99K
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Odem has wonderful bedside manners. Makes sure we understand everything going on and answers questions thoroughly. My husband has a Male infertility factor and Dr. Odem is working alongside Dr. Johnson to see what our options are and give us percent of the chances of conceiving.... Dr. Odem started my husband on Clomid to see if that would help us conceive. Then started me on clomid as well to get a boost. We started IUI in January. First round failed, so we are trying again. Dr. Odem advised us of the percentages due to my Endo and his infertility issues.
Clinic [Wash U] is absolutely wonderful. Very clean, upscale and professional. Front desk clerks are very nice. When we went back to the room for IUI, the nurse made my husband and I feel at ease because of the atmosphere we were in and the way she talked to us in a calm manner.... Unfortunately, my insurance doesnt cover infertility. Ultrasounds are around $450 (self pay), IUI self pay is $510, if you have insurance, it is $610
How was your experience with Randall Odem (retired) at Washington University School of Medicine?
Dr. Odem has wonderful bedside manners. Makes sure we understand everything going on and answers questions thoroughly. My husband has a Male infertility factor and Dr. Odem is working alongside Dr. Johnson to see what our options are and give us percent of the chances of conceiving.
What's one piece of advice would you give a prospective patient of Randall Odem (retired) at Washington University School of Medicine?
If you aren't sure exactly what is going on, ask. Dr. Odem will meet all your needs during this time of trouble in your life.
During treatment, were you treated like a number or a human with Randall Odem (retired) at Washington University School of Medicine?
Talked to my husband and I very calmly and told us he was very excited to start this journey with him. Made sure we knew what was going on and made sure to answer any questions. Will even call late at night to check on us.
Describe the protocols Randall Odem (retired) used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Odem started my husband on Clomid to see if that would help us conceive. Then started me on clomid as well to get a boost. We started IUI in January. First round failed, so we are trying again. Dr. Odem advised us of the percentages due to my Endo and his infertility issues.
Describe your experience with the nursing staff at Washington University School of Medicine.
Very nice and kind.
Describe your experience with Washington University School of Medicine.
Clinic is absolutely wonderful. Very clean, upscale and professional. Front desk clerks are very nice. When we went back to the room for IUI, the nurse made my husband and I feel at ease because of the atmosphere we were in and the way she talked to us in a calm manner.
Describe the costs associated with your care under Randall Odem (retired) at Washington University School of Medicine.
Unfortunately, my insurance doesnt cover infertility. Ultrasounds are around $450 (self pay), IUI self pay is $510, if you have insurance, it is $610
9
Doctor
Randall Odem (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 36
1 IVF
European
Income $50K - $99K
4th of 6 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Keller] was sincere, helpful and understanding. I could not recommend her more. We had issues at retrieval resulting in my eggs having to be frozen and we were not able to do a fresh transfer. She did everything she could to make a hard experience more comfortable. ... She took time to explain everything to me and made me feel comfortable. ... There was no strong preference [on Eset Approach].
The clinic [Washington University - St. Louis] is great. Low wait times, great staff and an inviting atmosphere. Everyone takes the time to listen, understand your needs and is interested in knowing who you are as a person. They are always their to listen to you as a patient and look for ways to assist your needs as soon as possible. ... Denice could not be a better person or nurse. She is amazingly compassionate and quick to respond to any needs I have.
How was your experience with Sarah Keller at Washington University School of Medicine?
She was sincere, helpful and understanding. I could not recommend her more. We had issues at retrieval resulting in my eggs having to be frozen and we were not able to do a fresh transfer. She did everything she could to make a hard experience more comfortable.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Enjoy the tough experience of infertility with her. She is patient and understanding.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
She took time to explain everything to me and made me feel comfortable.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
I don't remember them to be honest. The day is a blur with everything that happened.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denice)
Denice could not be a better person or nurse. She is amazingly compassionate and quick to respond to any needs I have.
Describe your experience with Washington University School of Medicine.
The clinic is great. Low wait times, great staff and an inviting atmosphere. Everyone takes the time to listen, understand your needs and is interested in knowing who you are as a person. They are always their to listen to you as a patient and look for ways to assist your needs as soon as possible.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
My insurance covered a lot but it has a capped limit. I know I am close to have spent 25,000 in procedures alone and 9,700 in meds.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
There was no strong preference.
10
Doctor
Sarah Keller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
8
NPS
10
Age 28 - 29
1 IUI
Anovulation
Male Factor
PCOS
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Valerie Ratts] was very honest and open to collaboration with me and what I felt comfortable with. I know she is very knowledgeable too and I trust her with my care. She has always explained things in a way that made sense and was in depth.... Since I do not ovulate decided to start with letrozole low dose to see if I could ovulate and do timed intercourse to give me a chance at the lowest intervention. I didn’t ovulate at 2.5 or 5 so increased to 7.5 and added IUI.
Everyone in the office [At Wash U] has been super nice ! They have everything in one place which is super convenient and helpful with billing! They get you in quickly and have great hours to work with. Flexible to find you the best pricing for things as well.... The nurses are amazing so helpful so responsive! They are always able to answer my questions by asking the doctor and replying quickly! It is beyond great how they have been with treatment.
How was your experience with Valerie Ratts at Washington University School of Medicine?
She was very honest and open to collaboration with me and what I felt comfortable with. I know she is very knowledgeable too and I trust her with my care. She has always explained things in a way that made sense and was in depth.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
To ask questions and advocate for self
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Always prompt to respond and answer any question I have
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
Since I do not ovulate decided to start with letrozole low dose to see if I could ovulate and do timed intercourse to give me a chance at the lowest intervention. I didn’t ovulate at 2.5 or 5 so increased to 7.5 and added IUI.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nurses are amazing so helpful so responsive! They are always able to answer my questions by asking the doctor and replying quickly! It is beyond great how they have been with treatment.
Describe your experience with Washington University School of Medicine.
Everyone in the office has been super nice ! They have everything in one place which is super convenient and helpful with billing! They get you in quickly and have great hours to work with. Flexible to find you the best pricing for things as well
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
IUI is $510 for private pay ultrasounds $270
8
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
8
Age 33
2 Fertility Medications
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
1 IUI With Other Docs
Neutral
Neutral
Unsuccessful
She [Dr. Emily Jungheim] was kind, warm and respectfulWe used Letrozole and timed intercourse. I had two chemical pregnancies and miscarriages...She was knowledgeable and easy to talk to. She explained things thoroughly to make sure I understood well. She listened to me, heard my questions and concerns and took time to understand us well. She intentionally asked us what our goals and expectations were which relieved us right away.
There are a lot of patients that come in and out [at Washington University School of Medicine]. The front desk staff was slow to check people in and sometimes forgot but the medical assistants and nurses were very nice and very responsive. They quickly responsed to my questions and concerns...We used Letrozole and timed intercourse. I had two chemical pregnancies and miscarriages.
How was your experience with Emily Jungheim at Washington University School of Medicine?
She was knowledgeable and easy to talk to. She explained things thoroughly to make sure I understood well. She listened to me, heard my questions and concerns and took time to understand us well. She intentionally asked us what our goals and expectations were which relieved us right away.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Know what you are willing to do to get what you want and have questions ready.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
She was kind, warm and respectful
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
We used Letrozole and timed intercourse. I had two chemical pregnancies and miscarriages.
Describe your experience with the nursing staff at Washington University School of Medicine.
They were attentive and very responsive to my calls and emails
Describe your experience with Washington University School of Medicine.
There are a lot of patients that come in and out. The front desk staff was slow to check people in and sometimes forgot but the medical assistants and nurses were very nice and very responsive. They quickly responsed to my questions and concerns.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
No concerns
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Not applicable
What specific things went wrong at Washington University School of Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Washington University School of Medicine.
Forgot to call in a med once. It was quickly resolved.
8
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2019, Successful
NPS
9
NPS
10
Age 41
Uterine Fibroids
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sarah Keller's]Strengths- knowledgeable, kind, informative...After a fertility test, she recommended fibroid surgery. After surgery, she did further tests and recommended polyp removal. Each surgery has improved my quality of life greatly! No baby yet. We plan to continue surgeries and IVF after Covid-19 dies down...
[staff of Washington University School of Medicine]They are really good communicators. I never feel like a number. They’ve never messed up with billing and they’re always gracious...they are really good at drawing blood and they are very kind in the process...[nurses]They’re thorough and amazing...The costs are minimal, we have good insurance
How was your experience with Sarah Keller at Washington University School of Medicine?
Strengths- knowledgeable, kind, informative Weakness- It’s a lot to ask but I wish she understood a bit better how to relate to a 40-something very pro-life, patient. Some words are very triggering like “Viable fetus” or “products of conception”. A simple study of semantics could help patients process difficult news a bit better. Again, no judgment here, just a suggestion...She’s awesome!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Listen to her advice, she’s a professional who cares.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
She’s amazing! I love Dr. Keller. She’s brilliant, informative, and helpful
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
After a fertility test, she recommended fibroid surgery. After surgery, she did further tests and recommended polyp removal. Each surgery has improved my quality of life greatly! No baby yet. We plan to continue surgeries and IVF after Covid-19 dies down.
Describe your experience with the nursing staff at Washington University School of Medicine.
They’re thorough and amazing!
Describe your experience with Washington University School of Medicine.
They’re clean and organized. They are really good communicators. I never feel like a number. They’ve never messed up with billing and they’re always gracious. Also, I have very little veins. And they are really good at drawing blood and they are very kind in the process. You’ll love it!
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
The costs are minimal, we have good insurance. The fertility stuff isn’t covered so we are preparing for that big financial hit.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
No comments
9
Doctor
Sarah Keller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
2
NPS
2
Age 34 - 36
3 IUI
Endometriosis
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After my 3rd iui all she [Dr. Sarah Keller] said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son...It was just like ivf was my only choice. I had a small amount of endo on my laparoscopy with hsg showed blockage on one tube then and 2 hsg test showed normal tubes. Uterine biopsy was neg...Clomid 100mg with time sex. Femara treatments with iui and without. One hsg shot...
Iui was around 380 and went up to 580 [at Washington University School of Medicine]. Ivf was around 16,000 to 25,000 I was told...Cost high...Nurse and doctor nice...U feel like a number and they are just rotating u through the door and taking ur money...I would have the nurse or resident do my iui and they did not always have answers to my questions...During our last iui, after they sent my husband sperm to the lab we waited over 2hr to get my iui. I felt like they just wanted more and more money. Then they increased the iui cost. After my 3rd iui all she said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son.
How was your experience with Sarah Keller at Washington University School of Medicine?
The clinic needed to run smoother, dont forget about your patients. Offer a second opinion at no cost would be great or if they brought in another doctors opinion. I felt like I was up a creek with no paddle. It was just like ivf was my only choice. I had a small amount of endo on my laparoscopy with hsg showed blockage on one tube then and 2 hsg test showed normal tubes. Uterine biopsy was neg. I am at a loss and our marriage has suffered due to money.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Get straight answers to your whys.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
During our last iui, after they sent my husband sperm to the lab we waited over 2hr to get my iui. I felt like they just wanted more and more money. Then they increased the iui cost. After my 3rd iui all she said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
Clomid 100mg with time sex. Femara treatments with iui and without. One hsg shot
Describe your experience with the nursing staff at Washington University School of Medicine.
Waiting waiting
Describe your experience with Washington University School of Medicine.
Cost high Nurse and doctor nice U feel like a number and they are just rotating u through the door and taking ur money. I would have the nurse or resident do my iui and they did not always have answers to my questions.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
Iui was around 380 and went up to 580. Ivf was around 16,000 to 25,000 I was told
2
Doctor
Sarah Keller
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
2
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 25
Male Factor
Immunological
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Jungheim constantly has our best interest at heart. You can tell she genuinely cares about my husband and I's struggle with infertility and she is constantly finding ways/different options for us to make it possible to have a baby...She has personally called me before, spending 30+ minutes on the phone, talking about diagnoses and the treatment plan from there...personally called our insurance company and fought with them explaining why this step in the IVF process is medically necessary for my husband and I
They sometimes offer drinks [at Washington University School of Medicine] while we wait, if it is going to be a a while. The office, patient rooms, and labs are all very clean. The front desk women are always very nice and courteous. I cannot think of a weakness, unless some want to count the occasional phone call missed or the clinic running behind, but again, they always update us and things happen.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim cares for her patients. She has personally called me before, spending 30+ minutes on the phone, talking about diagnoses and the treatment plan from there. She makes me feel like she cares about me and my need to have a baby. My husband and I are both CF carriers, so we determined, along with Dr. Jungheim that PGD/PGS would have to be done to ensure that the CF gene is not passed along to our children. Long story short, insurance DENIED the PGD/PGS, however Dr. Jungheim personally called our insurance company and fought with them explaining why this step in the IVF process is medically necessary for my husband and I, to only have my insure company approve it. I strongly believe Dr. Jungheim would do this for any of her patients and I know that she cares for me.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
See her, if you are facing infertility. She will not only figure out the best course of treatment for you, but will fight for you, until she finds something that will work. She is constantly willing to think of new ways to help my husband and I and she explains everything, in and out, regardless of how long it takes. There is never a rush with her, while she is talking to me, and that makes me feel so important.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim constantly has our best interest at heart. You can tell she genuinely cares about my husband and I's struggle with infertility and she is constantly finding ways/different options for us to make it possible to have a baby.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
First, Dr. Jungheim felt it to be necessary to get a genetic screening on me, as my husband was already a known CF carrier. We all thought nothing of it, that I would be fine, but the screening did also say I was a CF carrier as well. Dr. Jungheim is the one to make that call, and I can't think her enough for it, as we could have passed that disease along and it would've been awful. So, we are currently in the middle of the PGD/PGS development. We spoke with Dr. Jungheim about 3 weeks ago, regarding the details, as we cannot proceed with any cycles until we get confirmation that the development was complete, however it could be at anytime now. So, she put me on birth control at that time. This will help knowing right where I am in my cycle, so we are able to start/stop things if needed right away. She also put me on a prenatal vitamin just to help get my body ready. Once the development of the PGD/PGS is confirmed, I will start my medication for stimulation. cannot remember exactly which ones I will be on, but I know she said roughly I will be on meds for about 14 days before the egg retrieval. From there, the embryos will be made and grow for 6 days. At that time, the surviving embryos will be biopsied and frozen. The biopsies themselves will be sent to the company for the PGD/PGS and we will wait about 2 weeks to hear if any of those embryos are medically clear for transfer. If there are more than 1, we will keep them frozen, as we are only implanting one.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kate, Melanie)
All of the nursing staff at the office is great. They are usually very quick on calling back, to answer questions. My clinic also has an online patient portal, and if I get impatient, I also write them via the portal, and they are also quick to respond on that as well. They are all very sweet, and just like Dr. Jungheim, I can tell that they care for the patients.
Describe your experience with Washington University School of Medicine.
They are always on time, and if they rent, they are sure to update me and apologize. They sometimes offer drinks while we wait, if it is going to be a a while. The office, patient rooms, and labs are all very clean. The front desk women are always very nice and courteous. I cannot think of a weakness, unless some want to count the occasional phone call missed or the clinic running behind, but again, they always update us and things happen.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
I am still in the procees, so no bills have come to us yet. I have had a Saline Sonogram, which the bill was around $2,000, but I only had to pay $35 after inuracne. I do know that the PGD/PGS development will cost around $6,000, meds will cost anywhere between $3,500-$4,500 and the IVF procedures themselves which also have to include ICSI, freezing of the embryos, etc will be about $10,000, if not more.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Jungheim, and the rest of her clinic, are very reluctant on transferring multiple embryos. Of course, it depends on the mothers age, and other health concerns, but for me, Dr. Jungheim explained that I am otherwise healthy and also with my husband and I having to go through PGD/PDS, there is a high likelyhood that the one embryo that we implant, will take. I fully trust herin this. Dr. Jugheim explained, that transferring 2 embryos does not necessarily increase the risk of pregnancy, as if one embryo wants to take, it'll take, but transferring two embryos does increase the chance for multiples, which then becomes high risk.
10
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
8
Age 36 - 37
2 IVF
Male Factor
European
Native American
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
You will not see her [Dr. Valerie Ratts] for ever visit during an actual treatment cycle. The doctors work on rotation so any of the doctors could be doing the retrieval and transfer. I always fell on a different doctors rotation and absolutely loved them all.... My first cycle was a fresh 3 day transfer. I went in for many visits to monitor egg growth and lining checks. Once I had the retrieval, I was called in for a 3 day transfer to transfer 2 embryos. They gave us the option for 1, but we chose 2 on the doctors recommendations. The cycle failed. The next cycle was a frozen transfer. Not all our embryos made it to day 5. We had 1 left.
Costs for IVF [at Wash U] range from 12-15,000 for a retrieval and fresh transfer. I went through a place in CA to finance and provide cost for 1 fresh, 1 frozen for less than in office. The second fresh, frozen we purchased I lost out on some of the $ I had paid in due to not having any embryos survive to 5 days for a frozen transfer. The clinic had the money but since it was contractually linked to the fresh cycle, it is not allowed to be applied to future cycles.
How was your experience with Valerie Ratts at Washington University School of Medicine?
I love have Dr. Rattes for a doctor. I wish a cycle would have worked, but she continues to look for ways to adjust the cycle. She is a caring human being would will have the difficult conversations when needed.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
You will not see her for ever visit during an actual treatment cycle. The doctors work on rotation so any of the doctors could be doing the retrieval and transfer. I always fell on a different doctors rotation and absolutely loved them all.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Dr. Ratts will personally call you following a failed cycle after the team has met. She will answer any questions you have and discuss the next treatment options. Also, during treatment or consultation if my husband and I had questions while we were in the office, she would sit down to help answer them even if our time was over.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
My first cycle was a fresh 3 day transfer. I went in for many visits to monitor egg growth and lining checks. Once I had the retrieval, I was called in for a 3 day transfer to transfer 2 embryos. They gave us the option for 1, but we chose 2 on the doctors recommendations. The cycle failed. The next cycle was a frozen transfer. Not all our embryos made it to day 5. We had 1 left. Cycle was much easier. Took estradiol before and then progesterone after transfer. The cycle also failed. I did a second retrieval, 3rd transfer (2nd fresh). Cycle was much like the First only the stemmed harder to try for more eggs. More eggs were immature and didn’t get to be fertilized. 2 embryos transferred on fresh cycle day 3. Failed. No embryos survived to 5 days.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
Anytime I had any questions at all, I could call and I would hear back with them. They worked with me to figure out if I needed to order extra meds the closer I got to retrieval/transfer so that I didn’t waste a ton of money (it always fell at a weekend). She was great all around. Very helpful and calmed my nerves many times.
Describe your experience with Washington University School of Medicine.
During cycle, you could see any doctor depending who is on rotation. They work together and they work around the patients cycle, not a M-F schedule. For appointments to check lining, eggs, and blood, appts would take maybe 5-10 min. It took me longer to drive there than to actually have an appt. I was always able to go back to work so I wasn’t loosing all my sick days.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
Costs for IVF range from 12-15,000 for a retrieval and fresh transfer. I went through a place in CA to finance and provide cost for 1 fresh, 1 frozen for less than in office. The second fresh, frozen we purchased I lost out on some of the $ I had paid in due to not having any embryos survive to 5 days for a frozen transfer. The clinic had the money but since it was contractually linked to the fresh cycle, it is not allowed to be applied to future cycles.
9
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
4
NPS
10
Age 31 - 34
3 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
Dr. Keller is very knowledgeable and an expert in her field. I've never felt she has pushed us into spending more money than we absolutely have to.... She never rushes us out of the office and takes the time to answer all questions thoroughly. She often seems flustered or nervous... In 2016 I did 3 clomid IUIs without trigger shot.... I was disappointed that no Ultrasound or hCG blood levels were obtained during any of the cycles.
The volume of patients and staff allows them [Washington U School of Medicine] to be open every day of the week so you never have to delay your IUI until the Monday after your Friday surge.... Once a week all of the doctors in the practice meet to discuss all of their patients.... The line to check in can get long some days but once checked in blood draws and Ultrasounds are done quickly.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is very knowledgeable and an expert in her field. I've never felt she has pushed us into spending more money than we absolutely have to. She has not recommended PGS testing for our second IVF cycle, citing that it does not improve birth rates. She never rushes us out of the office and takes the time to answer all questions thoroughly. She often seems flustered or nervous and for that reason I would recommend other doctors in this practice over her.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Do your research. Ask questions. Tell her what's bothering you. Trust her plan of care.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
The staff and Dr. Keller all seem invested in a positive outcome for us. When I came in with suspected miscarriage everyone was very somber and supportive. It seemed like they were disappointed along with us.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
In 2016 I did 3 clomid IUIs without trigger shot. None were successful and I was disappointed that no Ultrasound or hCG blood levels were obtained during any of the cycles. I didn't see Dr. Keller at all during this time and really felt like nobody cared if they were successful or not. Cycle 1 IVF was better. I do not have ovulatory dysfunction so Keller recommend an agonist protocol for my first IVF cycle. In retrospect I responded quickly to the medications, maybe too quickly because we got 10 eggs and only 2 5-day embryos. Our fresh transfer resulted in a chemical pregnancy and our FET resulted in a miscarriage at 7 weeks. Dr. Keller said that a quick stimulation can result in poorer egg quality. For cycle two she is doing a long antagonist which will hopefully allow slower development of my follicles and give better egg quality.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
Amy is very knowledgeable and professional. She is prompt to call with results and communicates effectively with Dr. Keller and her patients. She's not particularly friendly but I trust her.
Describe your experience with Washington University School of Medicine.
In my opinion this is the only place to go for fertility treatment in the St. Louis area. The volume of patients and staff allows them to be open every day of the week so you never have to delay your IUI until the Monday after your Friday surge. They also have their own embryology lab and the ability to do your egg retrieval on Sundays if that's when your follicles are ready. Once a week all of the doctors in the practice meet to discuss all of their patients. This means you don't have just one doctor, you have six physicians collaborating on YOUR plan. Also they have the entire Barnes Jewish Hospital complex and doctors at their disposal. This means that for example if you have endometriosis that requires surgery, they can refer you to someone in their system who can perform your surgery. Because they share that same computer systems, all the physicians are on the same page about your care. Weaknesses include: lack of privacy when checking in; the woman checking me in always asks if I want to pay my bill before I've ever received a bill in the mail; the Ultrasound techs are not friendly.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
The line to check in can get long some days but once checked in blood draws and Ultrasounds are done quickly.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I think IUIs were around $350 each plus the copay for Clomid. For one egg retrieval/IVF with ICSI, a frozen transfer and fresh transfer we paid almost $13k and my insurance covered $4k.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Keller was open to both single and double embryo transfer for us. We elected single transfer to avoid a twin or triplet pregnancy.
4
Doctor
Sarah Keller
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 38 - 39
3 IUI
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Jimenez and her staff has made us feel comfortable and are so attentive. They treat you like family! They are always accessible and are there for you! I can’t say enough about how much we appreciate her staff! They go above and beyond for their patients and their dream for a family!!... She takes the time to answer all your questions and address all your concerns. If we got home and forgot questions or concerns she was an email away and always got back to us quickly either same day or next day if we emailed at night.
The entire clinic staff [Washington University] is very helpful and friendly from the minute to walk in to the second you leave!! Great communication!! I can’t think of any weaknesses. It truly is an incredible staff! They are patient and if they didn’t know the answer to my question, they were able to get me to someone who did very easily!!... Given we had no fertility coverage, we were always made aware of the out of pocket costs for everything. There was never any cost surprises. They made sure we had and knew all our options in regards to the cost and financing.
How was your experience with Patricia Jimenez at Washington University School of Medicine?
She takes the time to answer all your questions and address all your concerns. If we got home and forgot questions or concerns she was an email away and always got back to us quickly either same day or next day if we emailed at night. She worked with us as far as timing for our IUIs. We drove 2 hrs to see her. She always made us feel more like family instead of a patient!!
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
Definitely be prepared to hear a lot of information. She covers everything and is very thorough! Take paper with you to jot down notes if you’d like.
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
Dr. Jimenez and her staff has made us feel comfortable and are so attentive. They treat you like family! They are always accessible and are there for you! I can’t say enough about how much we appreciate her staff! They go above and beyond for their patients and their dream for a family!!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denise )
They are all amazing!! Very attentive! They treated us like family! They went above and beyond!
Describe your experience with Washington University School of Medicine.
The entire clinic staff is very helpful and friendly from the minute to walk in to the second you leave!! Great communication!! I can’t think of any weaknesses. It truly is an incredible staff! They are patient and if they didn’t know the answer to my question, they were able to get me to someone who did very easily!!
Describe the costs associated with your care under Patricia Jimenez at Washington University School of Medicine.
Given we had no fertility coverage, we were always made aware of the out of pocket costs for everything. There was never any cost surprises. They made sure we had and knew all our options in regards to the cost and financing.
Describe Patricia Jimenez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I’m 38 and she was comfortable with a 2 embryo transfer. It was more up to me to decide after considering risks and benefits.
10
Doctor
Patricia Jimenez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5