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Washington University School of Medicine

7 doctors work here

Rated 8.9
Strongly recommend: 76%Neutral: 15%Don't recommend: 9%8.9
76% strongly recommend
144 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
918
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
7 doctors work here
NPS
8.1
Average Doctor Score
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Kenan Omurtag
Washington University School of Medicine
84% strongly recommend
81 Reviews
Rated 9.5
Strongly recommend: 84%Neutral: 14%Don't recommend: 2%9.5
Dan Lebovic
Washington University School of Medicine
61% strongly recommend
47 Reviews
Rated 8.3
Strongly recommend: 61%Neutral: 31%Don't recommend: 8%8.3
Patricia Jimenez
Washington University School of Medicine
87% strongly recommend
6 Reviews
Rated 8.5
Strongly recommend: 87%Don't recommend: 13%8.5
Randall Odem (retired)
Washington University School of Medicine
50% strongly recommend
10 Reviews
Rated 8.1
Strongly recommend: 50%Neutral: 25%Don't recommend: 25%8.1
Sarah Keller
Washington University School of Medicine
58% strongly recommend
16 Reviews
Rated 7.3
Strongly recommend: 58%Neutral: 8%Don't recommend: 35%7.3
Valerie Ratts
Washington University School of Medicine
57% strongly recommend
6 Reviews
Rated 7
Strongly recommend: 57%Neutral: 9%Don't recommend: 35%7
Kelle Moley (retired)
Washington University School of Medicine
strongly recommend
0 Reviews
Rated
Show 3 more

This clinic has 2 offices
Visit clinic website

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400

134 patient reviews

Top Reviews
Strongly Recommend
76%
Neutral
15%
Don't Recommend
9%
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 39 - 40
3 IUI
1 IVF
Endometriosis
PCOS
European
Income $100K - $199K
Business Executive
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Amber Cooper] provided treatment that was custom to me and my body. She always made me feel like she cared. She answered every question I had without making me feel stupid for asking...She has the best bedside manner of any doctor I have ever met. She takes the time to explain everything, sets realistic expectations, and truly cares about your outcome.
The only issue [at Washington University Fertility] was that I was billed in error for treatment covered by the arc loan program...Both the nurse Andrea and the secretary Mary Ann were so good throughout the entire process. They answered every question. Treated me with respect at all times and showed so much compassion.
How was your experience with Amber Cooper at Washington University School of Medicine?
She provided treatment that was custom to me and my body. She always made me feel like she cared. She answered every question I had without making me feel stupid for asking.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
You can trust her 100%
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
She has the best bedside manner of any doctor I have ever met. She takes the time to explain everything, sets realistic expectations, and truly cares about your outcome.
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
Endometrial biopsy to test for endometritis and help improve implantation. Lupron, menopure, folystim, and trigger.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Both the nurse Andrea and the secretary Mary Ann were so good throughout the entire process. They answered every question. Treated me with respect at all times and showed so much compassion.
Describe your experience with Washington University School of Medicine.
The only issue was that I was billed in error for treatment covered by the arc loan program
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
Insurance covered some until I reached my lifetime max. Took out a loan from the arc program for about $12000 to cover a retrieval, fresh transfer, and frozen transfer
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 34
2 IVF
Tubal Blockage
European
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
He [Dr. Omurtag] and his nurse both called me to talk with me directly on different occasions to make sure my concerns were answered. He would answer my patient portal messages directly, even when he was on vacation...He listened to all of my concerns and showed great empathy. He would discuss the current literature with me. He always helped me stay positive. He was genuinely concerned with my outcome...
Very friendly staff [at Wash U - CWE] and nice facilities...Andrea was beyond amazing. She always called me back right away and listened to my concerns...I was switched to the antagonist protocol after my egg quality was not great on the first cycle...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He listened to all of my concerns and showed great empathy. He would discuss the current literature with me. He always helped me stay positive. He was genuinely concerned with my outcome.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust Dr. Omurtag!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He and his nurse both called me to talk with me directly on different occasions to make sure my concerns were answered. He would answer my patient portal messages directly, even when he was on vacation.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I was switched to the antagonist protocol after my egg quality was not great on the first cycle.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Andrea was beyond amazing. She always called me back right away and listened to my concerns.
Describe your experience with Washington University School of Medicine.
Very friendly staff and nice facilities.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
It was covered under insurance.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 30 - 31
4 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
He [Dr Omurtag] would call on weekends to make sure I was doing ok on my meds. When I found out I had DOR after I tried donating my eggs to my sister, he literally said his stomach dropped when he read my diagnosis. He was hurting with us. That's when I knew he was the right doctor for me...Be open and honest. If you don't agree with an option he gives, let him know. He will work with you to find the best treatment possible and make sure you feel supported.
Friendly and cooperative. Difficult to get through to an actual person though. Almost always have to leave a message for them to call you back. But almost always very quickly back....He [Dr Omurtag] would call on weekends to make sure I was doing ok on my meds. When I found out I had DOR after I tried donating my eggs to my sister, he literally said his stomach dropped when he read my diagnosis.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He would call on weekends to make sure I was doing ok on my meds. When I found out I had DOR after I tried donating my eggs to my sister, he literally said his stomach dropped when he read my diagnosis. He was hurting with us. That's when I knew he was the right doctor for me.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Be open and honest. If you don't agree with an option he gives, let him know. He will work with you to find the best treatment possible and make sure you feel supported.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He genuinely cared about my issues and our success.
Describe your experience with your nurse at Washington University School of Medicine.
Very friendly!
Describe your experience with Washington University School of Medicine.
Friendly and cooperative. Difficult to get through to an actual person though. Almost always have to leave a message for them to call you back. But almost always very quickly back.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 28
3 IUI
1 IVF
Male Factor
PCOS
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Due to my fear of medical procedures I would only agree to be seen by Dr. Cooper. She agreed to oversee my care and came in for all of my appointments, egg retrieval, and egg transfers. She is the most compassionate physician I have ever met. She puts her patients first...Dr. Cooper cares about her patients and will spend any amount of time necessary to make a patient comfortable with their options and their decision...
The [Wash U - CWE] clinic sees a lot of patients and they hold a lot of educational seminars / teaching moments for patients...Everyone was attentive to my needs. They all understood my fears and took their time with me. They trated me like gold...Leave no question un-asked. Go to the consultation a couple to talk about growing your family. Everyone involved in the process should be seen and talk with Dr. Cooper...
How was your experience with Amber Cooper at Washington University School of Medicine?
Dr. Cooper will take the time to inform the patient of the physical, emotional, and even financial aspects of trying to grow a family. My wife, who fears the medical profession, was able to overcome her greatest fear and perform 1 cycle of IVF, which I directly correlate to Dr. Cooper. She moved mountains so my wife could overcome her greatest fear and be granted her most desired wish, a family. She came in for every appointment, for every procedure, even though she worked in a multi-physician environment. Dr. Cooper cares about her patients and will spend any amount of time necessary to make a patient comfortable with their options and their decision.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Leave no question un-asked. Go to the consultation a couple to talk about growing your family. Everyone involved in the process should be seen and talk with Dr. Cooper.
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
Dr. Cooper, was working at Wash U at the time. There were a number of reproductive endocrinologist on staff that took weekend call for egg retrieval and egg transfers. The clinic worked as a team. Due to my fear of medical procedures I would only agree to be seen by Dr. Cooper. She agreed to oversee my care and came in for all of my appointments, egg retrieval, and egg transfers. She is the most compassionate physician I have ever met. She puts her patients first.
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
The ART method was followed. Daily ultra sounds with medication dose changes based upon medical diagnostic testing performed daily.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Everyone was attentive to my needs. They all understood my fears and took their time with me. They trated me like gold.
Describe your experience with Washington University School of Medicine.
The clinic sees a lot of patients and they hold a lot of educational seminars / teaching moments for patients.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
Patrial Insurance Coverage. Between $5-$10, our of pocket.
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2014, Successful
NPS
10
NPS
10
Age 33
1 IVF
Endometriosis
Unexplained
Operations
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr Omurtag made sure to check with me each step and made sure I was comfortable with everything that was going on and how we were going to handle everything. They helped me have my baby boy and I cannot thank them enough for everything they have done for me...He spoke to me in a caring manner and made sure that I understood everything that was happening. He made me feel like a person each step of the way and made sure that I was comfortable. He always knew me by name and my spouse. He took the time to ask how I was, my family and my older child...
The [Was U - CWE] clinic overall was very caring and very compassionate. They took care of their patients and made sure I was comfortable with everything and how everything was explained...The nursing staff was very caring and sweet during all the processes. They went out of their way to make sure that we were comfortable with everything that was happening...If you have any questions be honest with him and he will be honest with you. He was very good at going over things we didn't understand and making sure that i knew what was happening each step of the way...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag was beyond wonderful. I would recommend him and the drs at Wash U to anyone that is going to be going through ivf treatment. I had a dr prior to him that was awful and did not take my feelings into any consideration. The drs at Wash U and Dr Omurtag made sure to check with me each step and made sure I was comfortable with everything that was going on and how we were going to handle everything. They helped me have my baby boy and I cannot thank them enough for everything they have done for me.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
If you have any questions be honest with him and he will be honest with you. He was very good at going over things we didn't understand and making sure that i knew what was happening each step of the way.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He spoke to me in a caring manner and made sure that I understood everything that was happening. He made me feel like a person each step of the way and made sure that I was comfortable. He always knew me by name and my spouse. He took the time to ask how I was, my family and my older child.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
When i went to see Dr Omurtag I knew I wanted to do ivf and did not want to do any other treatment. He was very open to that and let me make that choice. He used injectable drugs.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff was very caring and sweet during all the processes. They went out of their way to make sure that we were comfortable with everything that was happening.
Describe your experience with Washington University School of Medicine.
The clinic overall was very caring and very compassionate. They took care of their patients and made sure I was comfortable with everything and how everything was explained.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I do not remember all the costs as the ivf was covered by my insurance. So i only had to pay my ded/opx.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2014, Successful
NPS
10
NPS
10
Age 36
1 IVF
Male Factor
European
Income $0 - $49K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I fully credit Dr Omurtag for our twin sons. After failed IUIs he gave us so much hope. He was attentive and always available to us. He was thorough and extremely thoughtful during a very stressful time. During the IVF process I couldnt have felt more comfortable or cared for than with Dr Omurtag & the Wash U staff. When we found out our sons were monodi (identical) he completely explained all that entailed and guided us in choosing a MFM. When our sons were born early due to TTTS he called us to check on them and then again after they were released from the NICU. I recommend him with confidence. He was a wonderful doctor.
I fully credit Dr Omurtag for our twin sons. After failed IUIs he gave us so much hope. He was attentive and always available to us. He was thorough and extremely thoughtful during a very stressful time. During the IVF process I couldnt have felt more comfortable or cared for than with Dr Omurtag & the Wash U staff. When we found out our sons were monodi (identical) he completely explained all that entailed and guided us in choosing a MFM. When our sons were born early due to TTTS he called us to check on them and then again after they were released from the NICU. I recommend him with confidence. He was a wonderful doctor.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I fully credit Dr Omurtag for our twin sons. After failed IUIs he gave us so much hope. He was attentive and always available to us. He was thorough and extremely thoughtful during a very stressful time. During the IVF process I couldnt have felt more comfortable or cared for than with Dr Omurtag & the Wash U staff. When we found out our sons were monodi (identical) he completely explained all that entailed and guided us in choosing a MFM. When our sons were born early due to TTTS he called us to check on them and then again after they were released from the NICU. I recommend him with confidence. He was a wonderful doctor.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust him. He knows his stuff!!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He was personally invested in our family. He was caring and kind. He felt like a friend though he was always extremely professional.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
1 cancelled IVF cycle & 1 successful cycle. We had malev
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kelly ??)
Excellent care!
Describe your experience with Washington University School of Medicine.
No complaints. The clinic was great.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
$16,000
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He suggested that we do one, but we elected to do two. Now that I went through a very high risk twin pregnancy I fully understand his concern.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2013, Successful
NPS
10
NPS
7
Age 28 - 30
1 IVF
Endometriosis
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
Review of
Dr. Cooper is such an amazing Dr. She truly cares for her patients. You might have to wait a little bit at your appointment but it's only because she is taking her time with her patients just as she does with you. She didnt ever tell me I was crazy or emotional or anything else when I would have anxiety about what was going on at that point, she understood how much it meant to us to have a family.... Anytime I called with a question, I got to speak with her
Wash U was a fine clinic. It was very clean and most of the staff friendly. They also had a program called ARC there that you could participate in to help reduce the cost of treatment. We were able to finance our IVF and have 1 Fresh and 1 Frozen cycle if we did not have a baby the first go round with the fresh cycle for the same price as 1 fresh cycle without the program.... It was around $10,000 with the ARC program for 1 fresh and 1 frozen cycle. Medication was between $5,000-$6,000 for both cycles
How was your experience with Amber Cooper at Washington University School of Medicine?
Dr. Cooper is such an amazing Dr. She truly cares for her patients. You might have to wait a little bit at your appointment but it's only because she is taking her time with her patients just as she does with you. She didnt ever tell me I was crazy or emotional or anything else when I would have anxiety about what was going on at that point, she understood how much it meant to us to have a family. She would be the one that called me to give me test results.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Hang in there, you've got the best Dr taking care of you. She is going to try her hardest and do her very best for you, like she does with all of her patients!
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
She took her time with us at each appointment and really cared about what we were going through. She was determined that we were going to have a baby but also up front with the reality of the situation. Anytime I called with a question, I got to speak with her and she would calm me and talk me through whatever anxiety in was having at that point. She was truly a blessing!
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
It's been almost 6 years since my treatment, I don't really remember the specifics. I just know that IVF was our best option.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Andrea was Dr. Cooper's nurse and she was just as amazing as Dr. Cooper. They worked well together and Andrea was always pleasant to speak with. She was very knowledgeable and caring!
Describe your experience with Washington University School of Medicine.
Wash U was a fine clinic. It was very clean and most of the staff friendly. They also had a program called ARC there that you could participate in to help reduce the cost of treatment. We were able to finance our IVF and have 1 Fresh and 1 Frozen cycle if we did not have a baby the first go round with the fresh cycle for the same price as 1 fresh cycle without the program. This was a great asset as our insurance did not cover fertility treatments. She is no longer at this clinic anymore though, she has moved on and opened up her own practice.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
It was around $10,000 with the ARC program for 1 fresh and 1 frozen cycle. Medication was between $5,000-$6,000 for both cycles
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2011 - 2012, Unsuccessful
NPS
10
NPS
10
Age 28 - 29
Tubal Blockage
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Rattes understood we had no insurance coverage and tried to do what was best for us within our financial means. She was very open and honest. She was not afraid to tell me my best option would be IVF and stop wasting my money on IUI's. She always gave me multiple options in the beginning and listed all the pros and cons of each option.... She was very kind and compassionate. She truly wanted to help us.
The nursing staff [at Washington University School of Medicine] was very pleasant and discrete when treating me. They understand that the situation is very personal and also upsetting to the patient.... The clinic is very up front with the cost of the procedures. They were willing to work with me on how to pay for my treatments. They facility was clean and had easy parking.
How was your experience with Valerie Ratts at Washington University School of Medicine?
Dr. Rattes understood we had no insurance coverage and tried to do what was best for us within our financial means. She was very open and honest. She was not afraid to tell me my best option would be IVF and stop wasting my money on IUI's. She always gave me multiple options in the beginning and listed all the pros and cons of each option.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Definitely give her a try!
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
She was very kind and compassionate. She truly wanted to help us.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Rattes started me with Clomid. She then prepared me for IUI. After it failed she recommended IVF.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff was very pleasant and discrete when treating me. They understand that the situation is very personal and also upsetting to the patient.
Describe your experience with Washington University School of Medicine.
The clinic is very up front with the cost of the procedures. They were willing to work with me on how to pay for my treatments. They facility was clean and had easy parking.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
I did not have any insurance coverage for infertility so the cost were very high.
10
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
6
NPS
9
3 IUI
1 IVF
1 Egg Freezing
Unexplained
Income $50K - $99K
1st of 3 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
Review of
The tone in the way that the staff [at Washington University in St. Louis Fertility] and Dr. Keller talked to me showed that they had true compassion....Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
The tone in the way that the staff [at Washington University in St. Louis Fertility] and Dr. Keller talked to me showed that they had true compassion....Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Utilize the patient portal, that is the fastest way to get a response
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
The tone in the way that the staff and dr. Keller talked to me showed that they had true compassion.
6
Doctor
Sarah Keller
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of

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