Washington University School of Medicine

7 doctors work here

Rated 8.7
Strongly recommend: 73%Neutral: 17%Don't recommend: 10%8.7
73% strongly recommend
130 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
918
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400

130 patient reviews

2018, Successful
9
10
Age 37
1 IVF
Endometriosis
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Odem] was easy to talk to and provided sufficient information for us to understand the process....I like that all of the doctors at Washington University work as a team and discuss all cases weekly to try to obtain the best results. Never felt that he was misleading me for his own personal financial gain....I was on the long agonist protocol. This was due to my irregular cycle and endometriosis. I feel everything went as expected.... If possible, they would like to do eSET; however, that depends upon the number of eggs retrieved and on how the fertilized eggs are developing at day 3.
I think it is important to know that the doctors at Washington University work as a team so they collaborate on all the cases. This means that you are not only dealing with your doctor, who is likely to be top notch, but your case gets input from other great doctors as well....I believe the procedures were approximately 11,000 which included everything but the medication. Medication costs were about $5000...The day I took the 14 day pregnancy test, they failed to call me with the results of the test.
How was your experience with Randall Odem (retired) at Washington University School of Medicine?
He was very knowledgeable. I like that all of the doctors at Washington University work as a team and discuss all cases weekly to try to obtain the best results. Never felt that he was misleading me for his own personal financial gain.
What's one piece of advice would you give a prospective patient of Randall Odem (retired) at Washington University School of Medicine?
Ask questions as he is more than willing to answer them.
During treatment, were you treated like a number or a human with Randall Odem (retired) at Washington University School of Medicine?
He was easy to talk to and provided sufficient information for us to understand the process.
Describe the protocols Randall Odem (retired) used in your cycles at Washington University School of Medicine and their degree of success.
I was on the long agonist protocol. This was due to my irregular cycle and endometriosis. I feel everything went as expected.
Describe your experience with your nurse at Washington University School of Medicine.
Great team. They communicate well and promptly call with information.
Describe your experience with Washington University School of Medicine.
I think it is important to know that the doctors at Washington University work as a team so they collaborate on all the cases. This means that you are not only dealing with your doctor, who is likely to be top notch, but your case gets input from other great doctors as well.
Describe the costs associated with your care under Randall Odem (retired) at Washington University School of Medicine.
I believe the procedures were approximately 11,000 which included everything but the medication. Medication costs were about $5000.
Describe Randall Odem (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
If possible, they would like to do eSET; however, that depends upon the number of eggs retrieved and on how the fertilized eggs are developing at day 3.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Washington University School of Medicine.
The day I took the 14 day pregnancy test, they failed to call me with the results of the test.
9
Doctor
Randall Odem (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
4
5
Age 31 - 32
1 IUI
2 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
Operations
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Odem is very knowledgeable and very thorough. I trust his experience and opinions. It felt, at times, that what we talked about and what was communicated to the nurses and staff was not on the same page. ... I used a microdose Lupron flare protocol with very high doses of Menopur and gonal f. I ended up with a cancelled cycle and moving forward with an IUI instead due to poor response to the medications.
There is poor comic nation between the doctor and staff [at Wash U]. I was told I could start the IVF cycle on my next cycle and when I called the nurse wondering about what I needed to do, it was not known that I would be on the next cycle. They lacked direction and communication on what the proper steps are and how their flow works.... the monitoring times felt like a heard of cattle waiting to move from one room to the next.
How was your experience with Randall Odem (retired) at Washington University School of Medicine?
Dr Odem is very knowledgeable and very thorough. I trust his experience and opinions. It felt, at times, that what we talked about and what was communicated to the nurses and staff was not on the same page. I very much respect Dr Odem and feel he is a great doctor but I did not feel he was the best doctor for treating a patient with Diminished Ovarian Reserve.
What's one piece of advice would you give a prospective patient of Randall Odem (retired) at Washington University School of Medicine?
You need to be your own advocate in this clinic.
During treatment, were you treated like a number or a human with Randall Odem (retired) at Washington University School of Medicine?
I rarely saw Dr Odem and the monitoring times felt like a heard of cattle waiting to move from one room to the next.
Describe the protocols Randall Odem (retired) used in your cycles at Washington University School of Medicine and their degree of success.
I used a microdose Lupron flare protocol with very high doses of Menopur and gonal f. I ended up with a cancelled cycle and moving forward with an IUI instead due to poor response to the medications.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Crystal)
My coordinator was amazing and very compassionate. Crystal helped me navigate all of the steps needed.
Describe your experience with Washington University School of Medicine.
There is poor comic nation between the doctor and staff. I was told I could start the IVF cycle on my next cycle and when I called the nurse wondering about what I needed to do, it was not known that I would be on the next cycle. They lacked direction and communication on what the proper steps are and how their flow works.
Describe the costs associated with your care under Randall Odem (retired) at Washington University School of Medicine.
Nothing specific
Describe Randall Odem (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
No comment
4
Doctor
Randall Odem (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
10
10
Age 32
1 IUI
PCOS
Other
Income $50K - $99K
Sales Representative
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Keller is warm and compassionate, she talks to us and not at us. She lets us know exactly what to expect each visit. She is also very thorough and detail oriented. You can tell she really wants you to succeed...She and her staff truly care about me/my husband and our success...I will be starting injections at the end of April and hopefully by the end of may we will be doing the transfer of embryos
So far the clinic [Washington University School of Medicine] has been amazing. They are thorough and make sure we are right on track. They provide a class for anyone going through IVF to let them know in detail what to expect with their cycles...Amy is very detail oriented and is there to answer any additional questions we have. If we call and she has to call us back she is very prompt and ready with the answers...I will be starting injections at the end of April and hopefully by the end of may we will be doing the transfer of embryos
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is warm and compassionate, she talks to us and not at us. She lets us know exactly what to expect each visit. She is also very thorough and detail oriented. You can tell she really wants you to succeed.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Ask questions, don't worry if you think they are "dumb", the doctor is happy to answer all question and make sure you are well informed. No question is a dumb question.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
She and her staff truly care about me/my husband and our success.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
We are doing are on our first official cycle. I will be starting injections at the end of April and hopefully by the end of may we will be doing the transfer of embryos
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
Amy is very detail oriented and is there to answer any additional questions we have. If we call and she has to call us back she is very prompt and ready with the answers.
Describe your experience with Washington University School of Medicine.
So far the clinic has been amazing. They are thorough and make sure we are right on track. They provide a class for anyone going through IVF to let them know in detail what to expect with their cycles. Two thumbs up to the clinic. They are amazing!
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
Not sure.
10
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
10
10
Age 34 - 36
3 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was professional and kind. He gave us straightforward information and was honest in his expectations for success. He made us feel like he really cared about us and was available to talk when we were nervous, upset, or had a question...He was professional, thoughtful, and dedicated to helping us. I trusted that he was making solid decisions about our treatment. I knew that he and his team were working hard to figure out the best plan. We knew we were a tough case. While it took a while for us to conceive, he had prepared us for the long journey.
Meredith was friendly and made me feel comfortable all along the way. She was there to answer any questions whenever I needed her to...Between $20,000 & 25,000...We had 3 failed IUI's. Then we mived to injectables. We did have to stop the meds towards the end of the first round because I wasn't responding. Then we took a month off and began again with a new plan.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He was professional, thoughtful, and dedicated to helping us. I trusted that he was making solid decisions about our treatment. I knew that he and his team were working hard to figure out the best plan. We knew we were a tough case. While it took a while for us to conceive, he had prepared us for the long journey.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask a lot of questions, trust their plan, and as hard as it is- be patient.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was professional and kind. He gave us straightforward information and was honest in his expectations for success. He made us feel like he really cared about us and was available to talk when we were nervous, upset, or had a question.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I don't remember the exact plans. We had 3 failed IUI's. Then we mived to injectables. We did have to stop the meds towards the end of the first round because I wasn't responding. Then we took a month off and began again with a new plan.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: MEREDITH )
Meredith was friendly and made me feel comfortable all along the way. She was there to answer any questions whenever I needed her to.
Describe your experience with Washington University School of Medicine.
Everyone was kind and professional. The clinic was always clean and inviting.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Between $20,000 & 25,000
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
10
10
Age 24 - 27
IVF
Donor Eggs
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Unexplained
Other
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
One piece of advice would be to enter lose hope. There were many times where I know it was just as hard for Dr. Cooper [at Washington University School of Medicine] to share the bad news as it was for us to hear it. She never gave up on us or turned us away. Instead she was there with a hug, compassionate smile, and a let's try again attitude. Now I have no greater joy than being able to share photos and updates of our amazing daughter thanks to her!
One piece of advice would be to enter lose hope. There were many times where I know it was just as hard for Dr. Cooper [at Washington University School of Medicine] to share the bad news as it was for us to hear it. She never gave up on us or turned us away. Instead she was there with a hug, compassionate smile, and a let's try again attitude. Now I have no greater joy than being able to share photos and updates of our amazing daughter thanks to her!
How was your experience with Amber Cooper at Washington University School of Medicine?
When you enter Dr. Cooper's office she makes you feel so welcome. As her patient, there were many times I was scared, worried, overwhelmed, and the list goes on. However, I always left with a sense of reassurance and comfort. There was never a time I felt unsure of the plan or what was out next step. She stood by my husband and I even step of the way. Bad times and now good, she truly cares for her patients and that passion is evident.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
One price of advice would be to enter lose hope. There were many times where I know it was just as hard for Dr. Cooper to share the bad news as it was for us to hear it. She never gave up on us or turned us away. Instead she was there with a hug, compassionate smile, and a let's try again attitude. Now I have no greater joy than being able to share photos and updates of our amazing daughter thanks to her!
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
Dr. Cooper is the most amazing doctor! She is dedicated beyond belief. She made me feel so comfortable and at ease. Dr. Cooper has always gone above and beyond for me and I will never be able to thank her enough.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea Brantley)
I would speak with Andrea on a regular basics. She always took the time to make sure I understood everything and did not have any questions. She is truly amazing!
10
Doctor
Amber Cooper
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Successful
10
10
Age 36
3 IUI
1 IVF
Male Factor
European
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I fully credit Dr Omurtag for our twin sons. After failed IUIs he gave us so much hope. He was attentive and always available to us. He was thorough and extremely thoughtful during a very stressful time. During the IVF process I couldnt have felt more comfortable or cared for than with Dr Omurtag & the Wash U staff. When we found out our sons were monodi (identical) he completely explained all that entailed and guided us in choosing a MFM. When our sons were born early due to TTTS he called us to check on them and then again after they were released from the NICU. I recommend him with confidence. He was a wonderful doctor.
I fully credit Dr Omurtag for our twin sons. After failed IUIs he gave us so much hope. He was attentive and always available to us. He was thorough and extremely thoughtful during a very stressful time. During the IVF process I couldnt have felt more comfortable or cared for than with Dr Omurtag & the Wash U staff. When we found out our sons were monodi (identical) he completely explained all that entailed and guided us in choosing a MFM. When our sons were born early due to TTTS he called us to check on them and then again after they were released from the NICU. I recommend him with confidence. He was a wonderful doctor.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I fully credit Dr Omurtag for our twin sons. After failed IUIs he gave us so much hope. He was attentive and always available to us. He was thorough and extremely thoughtful during a very stressful time. During the IVF process I couldnt have felt more comfortable or cared for than with Dr Omurtag & the Wash U staff. When we found out our sons were monodi (identical) he completely explained all that entailed and guided us in choosing a MFM. When our sons were born early due to TTTS he called us to check on them and then again after they were released from the NICU. I recommend him with confidence. He was a wonderful doctor.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust him. He knows his stuff!!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He was personally invested in our family. He was caring and kind. He felt like a friend though he was always extremely professional.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
1 cancelled IVF cycle & 1 successful cycle. We had malev
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kelly ??)
Excellent care!
Describe your experience with Washington University School of Medicine.
No complaints. The clinic was great.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
$16,000
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He suggested that we do one, but we elected to do two. Now that I went through a very high risk twin pregnancy I fully understand his concern.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
8
8
Age 33
1 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Emily Jungheim] was kind, warm and respectfulWe used Letrozole and timed intercourse. I had two chemical pregnancies and miscarriages...She was knowledgeable and easy to talk to. She explained things thoroughly to make sure I understood well. She listened to me, heard my questions and concerns and took time to understand us well. She intentionally asked us what our goals and expectations were which relieved us right away.
There are a lot of patients that come in and out [at Washington University School of Medicine]. The front desk staff was slow to check people in and sometimes forgot but the medical assistants and nurses were very nice and very responsive. They quickly responsed to my questions and concerns...We used Letrozole and timed intercourse. I had two chemical pregnancies and miscarriages.
How was your experience with Emily Jungheim at Washington University School of Medicine?
She was knowledgeable and easy to talk to. She explained things thoroughly to make sure I understood well. She listened to me, heard my questions and concerns and took time to understand us well. She intentionally asked us what our goals and expectations were which relieved us right away.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Know what you are willing to do to get what you want and have questions ready.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
She was kind, warm and respectful
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
We used Letrozole and timed intercourse. I had two chemical pregnancies and miscarriages.
Describe your experience with the nursing staff at Washington University School of Medicine.
They were attentive and very responsive to my calls and emails
Describe your experience with Washington University School of Medicine.
There are a lot of patients that come in and out. The front desk staff was slow to check people in and sometimes forgot but the medical assistants and nurses were very nice and very responsive. They quickly responsed to my questions and concerns.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
No concerns
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Not applicable
What specific things went wrong at Washington University School of Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Washington University School of Medicine.
Forgot to call in a med once. It was quickly resolved.
8
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
9
9
Age 34
3 IUI
European
Ashkenazi Jewish
Native American
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Jimenez] is very warm and welcoming and answered all questions we had. If calls occurred, they were returned quickly. She is new to the practice but has already set a great impression. I look forward to continuing our journey and hopefully having success this year....Great teaching and listening... I am going to be doing the long agonist protocol. The thought is to suppress my endometriosis and reset my hormones.
Ensure you keep track of your insurance and bills. There was an issue with a payment made in office [Wash U School of Med] and still has not posted. Ask for the green dot for parking if not sent in your intro packet. Also ensure an email is sent to invite you the online health portal.... We financed and 2 cycles with up to 4 transfers is $28k... She [Dr. Jimenez] is very warm and welcoming and answered all questions we had. If calls occurred, they were returned quickly.
How was your experience with Patricia Jimenez at Washington University School of Medicine?
She is very warm and welcoming and answered all questions we had. If calls occurred, they were returned quickly. She is new to the practice but has already set a great impression. I look forward to continuing our journey and hopefully having success this year.
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
Take detailed notes and make a list of questions for each visit. Write the answers down at your visit and remember to call if additional questions arise.
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
Great teaching and listening
Describe the protocols Patricia Jimenez used in your cycles at Washington University School of Medicine and their degree of success.
I am going to be doing the long agonist protocol. The thought is to suppress my endometriosis and reset my hormones.
Describe your experience with Washington University School of Medicine.
Ensure you keep track of your insurance and bills. There was an issue with a payment made in office and still has not posted. Ask for the green dot for parking if not sent in your intro packet. Also ensure an email is sent to invite you the online health portal.
Describe the costs associated with your care under Patricia Jimenez at Washington University School of Medicine.
We financed and 2 cycles with up to 4 transfers is $28k
9
Doctor
Patricia Jimenez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
10
10
Age 34
IVF
Donor Sperm
Black or African-American
Income $50K - $99K
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
he [Dr. Kenan Omurtag] took interest in who i was and what my life was about, never had a dr so engaged in who i am as a person...He never tried to rush us or change our minds with trying a different procedure. He wanted the same outcome we wanted and that was nice to see...I first had to go through all the bloodwork and vaginal ultrasound. I was than put with a dr who would help me loose some weight. I needed to loose 60 lbs before the procedure.l can start. I was then placed on metformin and synthyroid.
[The nurses at Washington University School of Medicine are] very personable...I first had to go through all the bloodwork and vaginal ultrasound. I was than put with a dr who would help me loose some weight. I needed to loose 60 lbs before the procedure.l can start. I was then placed on metformin and synthyroid.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag took our particular situation and made us feel at ease that we were doing the best thing that fit what we wanted as parents and ad being an light patient. He never tried to rush us or change our minds with trying a different procedure. He wanted the same outcome we wanted and that was nice to see.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Be patient
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Just he took interest in who i was and what my life was about, never had a dr so engaged in who i am as a person
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I first had to go through all the bloodwork and vaginal ultrasound. I was than put with a dr who would help me loose some weight. I needed to loose 60 lbs before the procedure.l can start. I was then placed on metformin and synthyroid.
Describe your experience with your nurse at Washington University School of Medicine.
The nurses like dr omurtag are very personable
Describe your experience with Washington University School of Medicine.
Go in and see, and always be patient
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Cost is nothing compared to having a baby it was all worth it. Insurance covered most appt but not actual procedure
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
8
8
Age 30
8 IUI
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Omurtag] was always quick to respond to our questions and concerns. Very reassuring and sympathetic to all the emotions on the roller coaster ride of infertility. I could tell he really wanted us to be successful....We are still in the middle of treatment but so far he has been honest and encouraging with us. We had some setbacks in not getting the number of follicles we hoped for and he talked us through our options. He was honest but also hopeful.
It's a bigger clinic [Washington U - CWE] so you don't see your doctor at every visit but we still had access to communicate with him...The nursing staff was kind and compassionate. I felt well taken care of and that my questions and concerns were all addressed in a timely manner...We paid out of pocket and cost without meds was around 13,00...Don't be afraid to ask all your questions. Big and small. As patients we are allowed to advocate for ourselves
How was your experience with Kenan Omurtag at Washington University School of Medicine?
We are still in the middle of treatment but so far he has been honest and encouraging with us. We had some setbacks in not getting the number of follicles we hoped for and he talked us through our options. He was honest but also hopeful.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't be afraid to ask all your questions. Big and small. As patients we are allowed to advocate for ourselves and Dr. Omurtag is willing to answer all questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He was always quick to respond to our questions and concerns. Very reassuring and sympathetic to all the emotions on the roller coaster ride of infertility. I could tell he really wanted us to be successful.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
The nursing staff was kind and compassionate. I felt well taken care of and that my questions and concerns were all addressed in a timely manner
Describe your experience with Washington University School of Medicine.
It's a bigger clinic so you don't see your doctor at every visit but we still had access to communicate with him.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We paid out of pocket and cost without meds was around 13,00
8
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 33 - 34
2 IVF
Unexplained
European
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Jungheim made sure to explain everything to us. When a cycle failed, she showed us complete compassion and understood our concerns. She made sure she addressed any concerns we had and answered every question. She is kind and trustworthy!... Everyone at the office listens to any concerns I have and answers questions without hesitation. They take their time in explaining everything and make sure I am comfortable and understand. I've never been treated with so much care and compassion by any doctor's office like I have at Wash U!
Everyone at the office [Wash U] listens to any concerns I have and answers questions without hesitation. They take their time in explaining everything and make sure I am comfortable and understand. I've never been treated with so much care and compassion by any doctor's office like I have at Wash U!... The nurse always made sure she got back to me in a timely manner. She answered any questions I had and if she wasn't sure, she made sure to ask Dr. Jungheim and then she got back to me immediately. She is always very kind, calm, and patient. She showed us nothing but compassion through the whole process!
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim made sure to explain everything to us. When a cycle failed, she showed us complete compassion and understood our concerns. She made sure she addressed any concerns we had and answered every question. She is kind and trustworthy!
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Address any questions or concerns you have
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Everyone at the office listens to any concerns I have and answers questions without hesitation. They take their time in explaining everything and make sure I am comfortable and understand. I've never been treated with so much care and compassion by any doctor's office like I have at Wash U!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Nikki)
The nurse always made sure she got back to me in a timely manner. She answered any questions I had and if she wasn't sure, she made sure to ask Dr. Jungheim and then she got back to me immediately. She is always very kind, calm, and patient. She showed us nothing but compassion through the whole process!
10
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2017, Successful
10
10
Age 39 - 41
1 IUI
2 IVF
Unexplained
Other
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was fantastic. He was very upfront on expectations and took time to talk to me after the first IVF did not take.... My husband and I felt very comfortable with him and could talk freely with him about of questions and concerns. He really took the time to make sure we understood the risks and our options. I am so blessed to have two amazing children and I could not thank him enough for all he did. I would recommend him to anyone.
With so many people coming in at the same time, they [Washington University School of Medicine] really worked to get people in and out quickly for the blood works and ultrasounds. They were well organized and showed they care. They would remember your name which was a nice added touch.... Dr. Omurtag was fantastic. He was very upfront on expectations and took time to talk to me after the first IVF did not take. He gave me all the options and helped me think through our next steps which then resulted in a birth.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was amazing. My husband and I felt very comfortable with him and could talk freely with him about of questions and concerns. He really took the time to make sure we understood the risks and our options. I am so blessed to have two amazing children and I could not thank him enough for all he did. I would recommend him to anyone.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don’t be afraid to talk to him and get all your questions answer befor starting the process.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was fantastic. He was very upfront on expectations and took time to talk to me after the first IVF did not take. He gave me all the options and helped me think through our next steps which then resulted in a birth.
Describe your experience with Washington University School of Medicine.
With so many people coming in at the same time, they really worked to get people in and out quickly for the blood works and ultrasounds. They were well organized and showed they care. They would remember your name which was a nice added touch.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
10
10
Age 39 - 40
3 IUI
2 IVF
Endometriosis
PCOS
Other
European
Income $100K - $199K
Business Executive
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Amber Cooper] provided treatment that was custom to me and my body. She always made me feel like she cared. She answered every question I had without making me feel stupid for asking...She has the best bedside manner of any doctor I have ever met. She takes the time to explain everything, sets realistic expectations, and truly cares about your outcome.
The only issue [at Washington University Fertility] was that I was billed in error for treatment covered by the arc loan program...Both the nurse Andrea and the secretary Mary Ann were so good throughout the entire process. They answered every question. Treated me with respect at all times and showed so much compassion.
How was your experience with Amber Cooper at Washington University School of Medicine?
She provided treatment that was custom to me and my body. She always made me feel like she cared. She answered every question I had without making me feel stupid for asking.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
You can trust her 100%
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
She has the best bedside manner of any doctor I have ever met. She takes the time to explain everything, sets realistic expectations, and truly cares about your outcome.
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
Endometrial biopsy to test for endometritis and help improve implantation. Lupron, menopure, folystim, and trigger.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Both the nurse Andrea and the secretary Mary Ann were so good throughout the entire process. They answered every question. Treated me with respect at all times and showed so much compassion.
Describe your experience with Washington University School of Medicine.
The only issue was that I was billed in error for treatment covered by the arc loan program
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
Insurance covered some until I reached my lifetime max. Took out a loan from the arc program for about $12000 to cover a retrieval, fresh transfer, and frozen transfer
10
Doctor
Amber Cooper
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
10
10
Age 34 - 36
2 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
Dr. Jungheim is an incredible doctor. She treats her patients and their spouse with respect and compassion. She does not overpromise but offers enough encouraging words that, as a patient, you know that she is deeply invested in the outcome....I never felt rushed. I felt that the doctor truly understood - and had compassion for - the emotional toll this experience took on a person. We were never pressured to make a decision. Just given the facts and encouraged to make a personal choice at every turn.
The clinic [Washington University Fertility] is very clean and organized. My one even slightly negative comment would be the front desk had frequent turnover....The nursing staff - Karen for blood work (retired now) and Tracy for ultrasounds - was some of the best I have ever seen....I never felt rushed. I felt that the doctor [Dr. Emily Jungheim] truly understood - and had compassion for - the emotional toll this experience took on a person. We were never pressured to make a decision. Just given the facts and encouraged to make a personal choice at every turn.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim is an incredible doctor. She treats her patients and their spouse with respect and compassion. She does not overpromise but offers enough encouraging words that, as a patient, you know that she is deeply invested in the outcome.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
You will not regret your choice!
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
I never felt rushed. I felt that the doctor truly understood - and had compassion for - the emotional toll this experience took on a person. We were never pressured to make a decision. Just given the facts and encouraged to make a personal choice at every turn.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
The nursing staff - Karen for blood work (retired now) and Tracy for ultrasounds - was some of the best I have ever seen.
Describe your experience with Washington University School of Medicine.
The clinic is very clean and organized. My one even slightly negative comment would be the front desk had frequent turnover.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
$15,000 all in; Our insurance covered $10,000
10
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2011 - 2012, Unsuccessful
10
10
Age 28 - 29
1 IUI
Tubal Blockage
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Rattes understood we had no insurance coverage and tried to do what was best for us within our financial means. She was very open and honest. She was not afraid to tell me my best option would be IVF and stop wasting my money on IUI's. She always gave me multiple options in the beginning and listed all the pros and cons of each option.... She was very kind and compassionate. She truly wanted to help us.
The nursing staff [at Washington University School of Medicine] was very pleasant and discrete when treating me. They understand that the situation is very personal and also upsetting to the patient.... The clinic is very up front with the cost of the procedures. They were willing to work with me on how to pay for my treatments. They facility was clean and had easy parking.
How was your experience with Valerie Ratts at Washington University School of Medicine?
Dr. Rattes understood we had no insurance coverage and tried to do what was best for us within our financial means. She was very open and honest. She was not afraid to tell me my best option would be IVF and stop wasting my money on IUI's. She always gave me multiple options in the beginning and listed all the pros and cons of each option.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
Definitely give her a try!
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
She was very kind and compassionate. She truly wanted to help us.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Rattes started me with Clomid. She then prepared me for IUI. After it failed she recommended IVF.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff was very pleasant and discrete when treating me. They understand that the situation is very personal and also upsetting to the patient.
Describe your experience with Washington University School of Medicine.
The clinic is very up front with the cost of the procedures. They were willing to work with me on how to pay for my treatments. They facility was clean and had easy parking.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
I did not have any insurance coverage for infertility so the cost were very high.
10
Doctor
Valerie Ratts
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
10
10
Age 34
2 IVF
Tubal Blockage
European
Income $200K - $499K
Doctor
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] and his nurse both called me to talk with me directly on different occasions to make sure my concerns were answered. He would answer my patient portal messages directly, even when he was on vacation...He listened to all of my concerns and showed great empathy. He would discuss the current literature with me. He always helped me stay positive. He was genuinely concerned with my outcome...
Very friendly staff [at Wash U - CWE] and nice facilities...Andrea was beyond amazing. She always called me back right away and listened to my concerns...I was switched to the antagonist protocol after my egg quality was not great on the first cycle...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He listened to all of my concerns and showed great empathy. He would discuss the current literature with me. He always helped me stay positive. He was genuinely concerned with my outcome.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust Dr. Omurtag!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He and his nurse both called me to talk with me directly on different occasions to make sure my concerns were answered. He would answer my patient portal messages directly, even when he was on vacation.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I was switched to the antagonist protocol after my egg quality was not great on the first cycle.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)
Andrea was beyond amazing. She always called me back right away and listened to my concerns.
Describe your experience with Washington University School of Medicine.
Very friendly staff and nice facilities.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
It was covered under insurance.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
10
10
Age 30 - 31
4 IUI
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Omurtag] would call on weekends to make sure I was doing ok on my meds. When I found out I had DOR after I tried donating my eggs to my sister, he literally said his stomach dropped when he read my diagnosis. He was hurting with us. That's when I knew he was the right doctor for me...Be open and honest. If you don't agree with an option he gives, let him know. He will work with you to find the best treatment possible and make sure you feel supported.
Friendly and cooperative. Difficult to get through to an actual person though. Almost always have to leave a message for them to call you back. But almost always very quickly back....He [Dr Omurtag] would call on weekends to make sure I was doing ok on my meds. When I found out I had DOR after I tried donating my eggs to my sister, he literally said his stomach dropped when he read my diagnosis.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He would call on weekends to make sure I was doing ok on my meds. When I found out I had DOR after I tried donating my eggs to my sister, he literally said his stomach dropped when he read my diagnosis. He was hurting with us. That's when I knew he was the right doctor for me.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Be open and honest. If you don't agree with an option he gives, let him know. He will work with you to find the best treatment possible and make sure you feel supported.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He genuinely cared about my issues and our success.
Describe your experience with your nurse at Washington University School of Medicine.
Very friendly!
Describe your experience with Washington University School of Medicine.
Friendly and cooperative. Difficult to get through to an actual person though. Almost always have to leave a message for them to call you back. But almost always very quickly back.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unknown Success
10
10
Age 25
Fertility Medications
Anovulation
PCOS
Prefer not to answer
Income $0 - $49K
Operations
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I have so much to say about doctor Odem and his group. They were absolutely fantastic...He spent hours in consults with me. When I was hospitalized, he came to see me every day for progress checks. His nurses knew me by more than just my chart. I had the best experience at Washington University in St. Louis.
I have so much to say about doctor Odem and his group [at Washington University in St. Louis Fertility]. They were absolutely fantastic...His nurses knew me by more than just my chart. I had the best experience at Washington University in St. Louis. I would suggest anyone looking into RE's to look into the St. Louis area.
How was your experience with Randall Odem (retired) at Washington University School of Medicine?
I have so much to say about doctor Odem and his group. They were absolutely fantastic. They took the time to take every single one of my phone calls. He spent hours in consults with me. When I was hospitalized, he came to see me every day for progress checks. His nurses knew me by more than just my chart. I had the best experience at Washington University in St. Louis. I would suggest anyone looking into RE's to look into the St. Louis area.
10
Doctor
Randall Odem (retired)
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
6
9
3 IUI
1 IVF
1 Egg Freezing
Unexplained
Other
Income $50K - $99K
1st of 3 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
The tone in the way that the staff [at Washington University in St. Louis Fertility] and Dr. Keller talked to me showed that they had true compassion....Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
The tone in the way that the staff [at Washington University in St. Louis Fertility] and Dr. Keller talked to me showed that they had true compassion....Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Utilize the patient portal, that is the fastest way to get a response
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
The tone in the way that the staff and dr. Keller talked to me showed that they had true compassion.
6
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
0
1
Age 33
IUI
1 Embryo Freezing
European
Nurse or HC Services
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
There is no denying she is an experienced clinician, so if respect and thoughtfulness aren't part of your criteria for a physician, by all means, visit Dr. Sarah Keller. Personally, I will be going elsewhere... Her contempt for my concerns, and indeed, my intellectual capacity in general, was palpable...he preemptively made choices for me on my consent form, warned me not to let the big words on the form "scare" me, and declined to explain technical aspects of the procedure
[Washington University School of Medicine] Strengths: Experienced clinicians Mostly follow ACOG and ASRM guidelines Kind nursing staff Weaknesses: Poor patient communication Lengthy waiting times NB: This is a training facility. If you don't want fellows experimenting on you in order to bolster their professional portfolios, be sure to say so. And no, you don't get a discount for allowing a less experienced doctor to do your treatment.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is a condescending bully. Her contempt for my concerns, and indeed, my intellectual capacity in general, was palpable. Before my procedure, she tried to prescribe me a medication without any explanation. When I inquired further, I was told the medication (which had significant side effects like nausea and syncope) was not necessary after all. On the day of the procedure, she preemptively made choices for me on my consent form, warned me not to let the big words on the form "scare" me, and declined to explain technical aspects of the procedure (oocyte retrieval). There is no denying she is an experienced clinician, so if respect and thoughtfulness aren't part of your criteria for a physician, by all means, visit Dr. Sarah Keller. Personally, I will be going elsewhere.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Be prepared to ask specific questions, since she will not volunteer information or attempt to educate her patient.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Dr. Keller is a condescending bully. She treated my husband and me as if we were mewling idiots; for example, she admonished me not to let the big words on the consent form--whose CHOICES she had ALREADY filled out PRIOR to consulting me--"scare" me.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff in general is very nice, although one gets the impression that they are overworked and underpaid--much like nurses everywhere. It is clear they have to do a great deal of communicating on behalf of the physicians, who are nearly impossible to reach (which is by design, make no mistake).
Describe your experience with Washington University School of Medicine.
Strengths: Experienced clinicians Mostly follow ACOG and ASRM guidelines Kind nursing staff Weaknesses: Poor patient communication Lengthy waiting times NB: This is a training facility. If you don't want fellows experimenting on you in order to bolster their professional portfolios, be sure to say so. And no, you don't get a discount for allowing a less experienced doctor to do your treatment.
What specific things went wrong at Washington University School of Medicine?
  • Failed to inform you of changes in protocol
  • Lost results
0
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
1
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
0
0
Age 35 - 36
7 IUI
2 IVF
Male Factor
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Professor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I rarely saw or spoke with Jungheim. The care was through nurses. ... I never felt like she was involved in my care at all - or that she even knew any of the details. ... found her nice but behind in the medical literature...based on the outdated practices used in my care compared to the recommendations by ACOG and ASRM. ... She wanted to transfer all 3 but I refused as that is not recommended by ASRM
Wrong semen results. Poor protocols. [Washington University School of Medicine] Charged $2000 because we made more embryos than transferred. Never told prices after insurance despite asking. Incorrect billing to insurance - transfer and extra two days of incubation covered, not doctor or egg retrieval. Double billed for ultrasounds. ... With medication $31,000 for one cycle of IVF. We were not told this upfront ... The nurse was fine - she handled some of the IUIs and the phone calls. I often felt like she didn't have good answers to my questions but no real issues.
How was your experience with Emily Jungheim at Washington University School of Medicine?
I rarely saw Dr. Jungheim despite being her patient. The model of care is centered on nurses and techs - you only see the doctor for initial consult and egg retrieval/transfers and there is no certainty you will get your doctor. I found her nice but behind in the medical literature and she certainly didn't seem like a world class IVF researcher (or Center of Excellence as WUSTL bills it) based on the outdated practices used in my care compared to the recommendations by ACOG and ASRM.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Go elsewhere - the people that have success here with IVF would likely conceive with monitored IUIs elsewhere.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Honestly, I rarely saw or spoke with Jungheim. The care was through nurses. I saw her for my initial visit, for a a visit after 3 failed IUIs, at egg retrieval, and at my fresh embryo transfer. She called once or twice - once after I left a furious message with the nurse when we were given the wrong man's sperm information and after I demanded a call when our embryo transfer failed. I never felt like she was involved in my care at all - or that she even knew any of the details. The few meetings we had felt like combat - I would come in having read all the recent literature and wanting standards of care based on current recommendations, and she would cite decade old research as justification for her decisions. IUIs were done with clomid and no monitoring. When I could not detect ovulation one month they did a vaginal ultrasound and found a cyst. I was not told about the cyst (I saw it when I requested my medical records) nor was it monitored in any way.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
IUIs - 2 with clomid, no cycle monitoring. Test at home for ovulation using home predictor strips and call when positive. Bring in sample, it will be washed and inseminated by a nurse. Next 2 IUIs were with femera after I had a reaction to the clomid. IVF: long lupron. 15 days stim protocol. daily lupron, started with 3 vials menopur and gonal-f. I was told this is what they did for low AMH values. Doses were adjusted every 3rd day based on bloodwork and ultrasound scans. Triggered with IM HGH; egg retrieval followed. We retrieved 13 eggs, 10 mature, 3 fertilized and all 3 made it to day 3. Transfer: fresh embryo transfer on day 3. She wanted to transfer all 3 but I refused as that is not recommended by ASRM. We agreed to two. We had 8, 7, and 6 cell embryos; transferred 6 and 8 cell embryos and asked to continue growing the 7 cell to day 5 and freezing. We were told it would likely not make it. It did and we froze the embryo. And for this - our embryo having the audacity to live and me refusing to transfer above the ASRM recommendations we were charged $2000 in lab culture fees for the additional two days of growth.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Melanie or Molly? )
The nurse was fine - she handled some of the IUIs and the phone calls. I often felt like she didn't have good answers to my questions but no real issues.
Describe your experience with Washington University School of Medicine.
Strengths - TV shows episodes of Great British Baking. I was really well monitored coming out of anesthesia following the egg retrieval and felt really well cared for. They kept me for more than a hour, made sure I could urinate, and just overall kept me well monitored. This was probably the best part of my experience with them. Weaknesses - IUIs are unmonitored and not likely to succeed. Cysts were not monitored. No communication with doctor outside of consults and those were few and far between. The biggest issues: 1) we had very low fertilization rates even with ICSI (next clinic 100% vs 30%). 2) 3 day fresh transfers are just not that common any more because all the data suggest that day 5 and frozen transfers are more likely to implant. Ultimately, we choose to move our remaining embryo to a different practice because we both were convinced WUSTL would kill the embryo and our chances of success with them would be low. Based on the numbers, they do numerous egg retrievals for each success and they have a biased clinic population towards younger (&lt;35 years old) women. Also, they gave us someone else's semen analysis. Finally: billing. We went to the WUSTL FRCM because it was the only clinic my insurance would cover. We had 10k in drugs and 10k in infertility. I got a pre-approval as required by the practice and the insurance company. I asked what our share would be when paying the $600 cycle deposit. I was told they couldn't tell me - it was against policy. We went ahead on good faith. That was a huge mistake. Our IVF cycle with them cost $31,000 including $12,000 in drugs. We were expected to pay the $11,000 difference at full rate - not a plan and not at the negotiated rate with our insurance company. It cost us more to do a cycle with WUSTL FRCM with insurance than with another clinic without insurance.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
With medication $31,000 for one cycle of IVF. We were not told this upfront (had 20k insurance cap - 10 meds, 10 procedures). We were told after negative pregnancy test we owed $11,000 including $2000 in lab fees for making more embryos then were transferred.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
She transfers too many embryos too early.
What specific things went wrong at Washington University School of Medicine?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
Wrong semen results. Poor protocols. Charged $2000 because we made more embryos than transferred. Never told prices after insurance despite asking. Incorrect billing to insurance - transfer and extra two days of incubation covered, not doctor or egg retrieval. Double billed for ultrasounds.
0
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 30
1 IVF
Other
Latinx
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was gentle, kind, patient, able to explain things in detail so that I felt like I understand the process, not pushy, open to questions, and really seemed like he genuinely loved his job...He used facts and data to rationalize the options he presented while being supportive as we decided on what would be best for us.
[Washington U School of Medicine is] Professional, clean, efficient, friendly, easy to navigate. The clinic has an easy to navigate and informative website. They provide information in multiple formats for maximum effectiveness of communication...The approach was to present all the information and options in a way that didn't feel like it was pressuring us to make one decision or another. He used facts and data to rationalize the options he presented while being supportive as we decided on what would be best for us.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is an amazing doctor at an amazing clinic. He is a true partner with his patients as he goes through the process with you. I found no weaknesses or points of frustration in Dr. Omurtag's ability or bedside manner.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't be afraid to ask questions and let him know if you need something rephrased or elaborated on because he is happy to do so.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was gentle, kind, patient, able to explain things in detail so that I felt like I understand the process, not pushy, open to questions, and really seemed like he genuinely loved his job
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
The protocol used was long agonist IVF after IUI and fertility pills did not work due to my diagnosis of Unknown Ovulation Disorder. He even connected me with a pelvic therapist to help a secondary issue I didn't even know I had until meeting with him.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Jessie,Mary,Sandra, Cynthia, Marilyn, Kathy, Crystal, Denice)
Professional, kind, warm, supportive, understanding, patient, prompt with communication, helpful
Describe your experience with Washington University School of Medicine.
Professional, clean, efficient, friendly, easy to navigate. The clinic has an easy to navigate and informative website. They provide information in multiple formats for maximum effectiveness of communication.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Little to none due to the treatment being covered under insurance
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
The approach was to present all the information and options in a way that didn't feel like it was pressuring us to make one decision or another. He used facts and data to rationalize the options he presented while being supportive as we decided on what would be best for us.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2020, Successful
10
10
Age 28 - 30
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag has incredible bedside manner. He is caring and sensitive and personable...He was professional, yet extremely personal and supportive. I felt completely at ease in his care. I tested positive for COVID during our first attempted IVF cycle (had just started stimulation). We had to cancel the cycle, and [he] and his entire team was supportive and caring.
I have discussed [Washington U School of Midicine] strength's throughout. I cannot point out any weaknesses. Excellent staff - from the front desk to coordinators to doctors and nurses to surgical staff. All are welcoming and caring. I never thought I would say this, but I will miss going to this office for the time being...All wonderful. Kept in constant communication with me. Were quick to respond to any questions or concerns I had.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
The best doctor I've ever had. I do not have one negative thing to say about him. He was professional, yet extremely personal and supportive. I felt completely at ease in his care. I tested positive for COVID during our first attempted IVF cycle (had just started stimulation). We had to cancel the cycle, and Dr. Omurtag and his entire team was supportive and caring.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't worry; he's got you.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag has incredible bedside manner. He is caring and sensitive and personable.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
3 cycles Clomid only (per my request), all unsuccessful. 3 cycles IUI with Clomid, all unsuccessful. 1 interrupted cycle IVF due to my COVID diagnosis. 1 long-agonist IVF cycle (oral BC, lupron, follistim, menopur, trigger, and progesterone) with 19 follicles detected on US, 12 eggs retrieved, half ICSI and half non-ICSI, 6 eggs fertilized, 3 excellent quality embryos, single embryo transfer with positive singleton pregnancy.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy Shelton RN and Jessie Rieger)
All wonderful. Kept in constant communication with me. Were quick to respond to any questions or concerns I had.
Describe your experience with Washington University School of Medicine.
I have discussed strength's throughout. I cannot point out any weaknesses. Excellent staff - from the front desk to coordinators to doctors and nurses to surgical staff. All are welcoming and caring. I never thought I would say this, but I will miss going to this office for the time being.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I prefer not to say. I have a fertility benefit through my insurance that covered over half of our expenses.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
9
10
Age 41
Uterine Fibroids
Unexplained
Black or African-American
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sarah Keller's]Strengths- knowledgeable, kind, informative...After a fertility test, she recommended fibroid surgery. After surgery, she did further tests and recommended polyp removal. Each surgery has improved my quality of life greatly! No baby yet. We plan to continue surgeries and IVF after Covid-19 dies down...
[staff of Washington University School of Medicine]They are really good communicators. I never feel like a number. They’ve never messed up with billing and they’re always gracious...they are really good at drawing blood and they are very kind in the process...[nurses]They’re thorough and amazing...The costs are minimal, we have good insurance
How was your experience with Sarah Keller at Washington University School of Medicine?
Strengths- knowledgeable, kind, informative Weakness- It’s a lot to ask but I wish she understood a bit better how to relate to a 40-something very pro-life, patient. Some words are very triggering like “Viable fetus” or “products of conception”. A simple study of semantics could help patients process difficult news a bit better. Again, no judgment here, just a suggestion...She’s awesome!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Listen to her advice, she’s a professional who cares.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
She’s amazing! I love Dr. Keller. She’s brilliant, informative, and helpful
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
After a fertility test, she recommended fibroid surgery. After surgery, she did further tests and recommended polyp removal. Each surgery has improved my quality of life greatly! No baby yet. We plan to continue surgeries and IVF after Covid-19 dies down.
Describe your experience with the nursing staff at Washington University School of Medicine.
They’re thorough and amazing!
Describe your experience with Washington University School of Medicine.
They’re clean and organized. They are really good communicators. I never feel like a number. They’ve never messed up with billing and they’re always gracious. Also, I have very little veins. And they are really good at drawing blood and they are very kind in the process. You’ll love it!
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
The costs are minimal, we have good insurance. The fertility stuff isn’t covered so we are preparing for that big financial hit.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
No comments
9
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Unsuccessful
5
5
Age 31
1 Fertility Medications
Diminished Ovarian Reserve
Other
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Keller was very nice & compassionate. I had a traumatic experience with her just because I was not expecting my only options would be egg donor or adoption...We did one round of clomid & I developed a cyst so we stopped it. She told me we could try clomid for another 6 months but it was very unlikely I would get pregnant on my own. I was not a candidate for IVF as my fsh was too high...
I did not have a lot of interaction with the [WU School of Medicine] nursing staff. Dr Keller called me most of the time. But whenever I did have to call the nursing staff, they were very responsive & prompt...The clinic is very kind & prompt with replies. I think they’re very straightforward with wanting to do IVF. They do not take a holistic approach at all so if this is important to you I would look somewhere else.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller was very nice & compassionate. I had a traumatic experience with her just because I was not expecting my only options would be egg donor or adoption. She also is very one track minded. I’ve had ulcerative colitis for years which she did not correlate to effecting my fertility which is mostly definitely has been the cause of my infertility. I would like to see her take a more holistic approach & study the causes of infertility more.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
She’s very kind but very regimented.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Dr Keller was very kind & compassionate. She delivered hard news & was very gentle about it.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
We did one round of clomid & I developed a cyst so we stopped it. She told me we could try clomid for another 6 months but it was very unlikely I would get pregnant on my own. I was not a candidate for IVF as my fsh was too high so my only two options going forward was egg donor or adoption.
Describe your experience with the nursing staff at Washington University School of Medicine.
I did not have a lot of interaction with the nursing staff. Dr Keller called me most of the time. But whenever I did have to call the nursing staff, they were very responsive & prompt. I had no complaints regarding them.
Describe your experience with Washington University School of Medicine.
The clinic is very kind & prompt with replies. I think they’re very straightforward with wanting to do IVF. They do not take a holistic approach at all so if this is important to you I would look somewhere else.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I did not get to this part. My consultation fee was not too high.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Did not get this far.
5
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources