Washington University School of Medicine

7 doctors work here

Rated 9
Strongly recommend: 81%Neutral: 12%Don't recommend: 8%9
81% strongly recommend
107 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9
9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
859
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400

107 patient reviews

2015, Successful
10
9
Age 30
1 IVF
Unexplained
European
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Kenan Omurtag] is a very nice, enthusiastic doctor who really cares about his patients. He was very detailed and answered any questions we had along the way. He figured out what was wrong with me my very first visit. If it wasn't for him, we probably never would have know I had a unicornate uterus or have any children.
[Dr. Kenan Omurtag] is a very nice, enthusiastic doctor who really cares about his patients. He was very detailed and answered any questions we had along the way. He figured out what was wrong with me my very first visit. If it wasn't for him, we probably never would have know I had a unicornate uterus or have any children...First, I had an ultrasound to look at my uterus. I just had an hsg so we looked at the xrays. I had a saline ultrasound to determine how they would get to where they needed to implant. I also had an outpatient surgery to open up my cervix I believe I was on the long agonist protocol. I had to take birth control for 1 month before I began the meds. Everything worked out good and I had day 5 embryos with 38 eggs retrieved. I had 13 embryos frozen and 1 embryo implanted. It took and we have a healthy baby boy.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan is a very nice, enthusiastic doctor who really cares about his patients. He was very detailed and answered any questions we had along the way. He figured out what was wrong with me my very first visit. If it wasn't for him, we probably never would have know I had a unicornate uterus or have any children.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He treated us like a person and was very compassionate and real with process
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
First, I had an ultrasound to look at my uterus. I just had an hsg so we looked at the xrays. I had a saline ultrasound to determine how they would get to where they needed to implant. I also had an outpatient surgery to open up my cervix I believe I was on the long agonist protocol. I had to take birth control for 1 month before I began the meds. Everything worked out good and I had day 5 embryos with 38 eggs retrieved. I had 13 embryos frozen and 1 embryo implanted. It took and we have a healthy baby boy.
Describe your experience with the nursing staff at Washington University School of Medicine.
They took the time to answer all my questions and were very compassionate towards me.
Describe your experience with Washington University School of Medicine.
One of the secretaries wasn't very nice when answering questions or over billing issues. It was not the one with brown curly hair, she remembered us and was very nice.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
First come first serve. We arrived the time the doors open and usually only had to wait briefly.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
He worked very well with Blue Cross out of Illinois. Out of the total of around 30k billed for everything including drug cost we were only responsible for around 2500 bucks plus 700 a year for embryo storage for our frozen embryos.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Unsuccessful
10
9
Age 31 - 33
1 IVF
Endometriosis
PCOS
Other
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Omurtag has been great...we lost our last baby in March of 2018 since then he has been available for any questions i have had about donor embryos and the adoption process...they have determined that my eggs and embryos were not good :( while this is a very hard thing to take I have enjoyed greatly working with Dr. Omurtag when i ask a question about a certain site he will do the research and give me his honest thoughts on the site and has been there to walk us through the process.
The staff [at Washington University School of Medicine] is great very friendly and want to make you as comfortable as possible. The facility is very clean this is a learning/teaching hospital and so there will be a lot of people involved in your care but the whole place is good I only wish my result could have been different and that we had better results with our embryos...There were times i felt like Kathy didnt care but other times you could hear in her voice that she wanted better results
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag has been great we lost our last baby in March of 2018 since then he has been available for any questions i have had about donor embryos and the adoption process they have determined that my eggs and embryos were not good :( while this is a very hard thing to take I have enjoyed greatly working with Dr. Omurtag when i ask a question about a certain site he will do the research and give me his honest thoughts on the site and has been there to walk us through the process.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Be patient when waiting for responses he will respond within a couple of days but he is also doing his research and often responds late so you know that you are important to him
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag made sure that i was fully aware of the process and what was happening to me as well as what to expect he took time to make sure that all my questions were answered and understood. Never once did we feel rushed in and out of the office we were always given the time needed to understand and for the processes
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
There were times i felt like Kathy didnt care but other times you could hear in her voice that she wanted better results
Describe your experience with Washington University School of Medicine.
The staff is great very friendly and want to make you as comfortable as possible. The facility is very clean this is a learning/teaching hospital and so there will be a lot of people involved in your care but the whole place is good I only wish my result could have been different and that we had better results with our embryos.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
10
10
Age 32 - 33
1 IVF
Endometriosis
PCOS
Uterine Fibroids
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I love how Dr. Omurtag would explain the course of treatment and would usually say it 3 times giving me time to process things and think of any questions I might have. He was always positive in things even if the course of treatment had to change or there was some kind of road block that came up. I always left his office feeling fully informed and having hope that things would work out in the end. Dr. Omurtag has an amazing bedside manner and genuinely cares for his patients. :)...
I would have to schedule my appointment [at Wash U - MO Bapt] within a few hours in the morning. If I had to wait for my turn, it was usually a short wait under 10 min. To get the ultrasound and blood work done, I was usually in and out within 30 min. I usually had results back via a phone call within 2 or 3 hours... They [nurses] were all very friendly and helpful...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I love how Dr. Omurtag would explain the course of treatment and would usually say it 3 times giving me time to process things and think of any questions I might have. He was always positive in things even if the course of treatment had to change or there was some kind of road block that came up. I always left his office feeling fully informed and having hope that things would work out in the end. Dr. Omurtag has an amazing bedside manner and genuinely cares for his patients. :)
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
You are in amazing hands. Trust him completely.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very caring and took his time to explain things to me and what my options were. He kept track of me even when I wasn't seeing him at the time. When he found out we had our son, he personally called me to congratulate us. Dr. Omurtag has an amazing bedside manner.
Describe your experience with the nursing staff at Washington University School of Medicine.
They were all very friendly and helpful.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
I would have to schedule my appointment within a few hours in the morning. If I had to wait for my turn, it was usually a short wait under 10 min. To get the ultrasound and blood work done, I was usually in and out within 30 min. I usually had results back via a phone call within 2 or 3 hours.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Most of my costs were covered by my insurance. I was only responsible for about 10% of the bill
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2015 - 2017, Successful
10
10
Age 34 - 36
3 IUI
IVF
Donor Sperm
Unexplained
Other
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kenan Omurtag] is quick and to the point and always asks my partner how she feels. He even called after the baby was born to congratulate us and see how we were doing. He remembers your name and creates personal conversation with you. Where are you from....what do you like and dislike. Really an awesome down to earth guy...Everything was timing related. If there was an option he would clearly lay out the pros and cons and then let you decide. Very knowledgeable
The service there [Washington University] was always amazing. As many patients as they have...I always felt like I was the only one everytime...You always get a call back the same day you leave a message. I've always been able to get good appts and they always describe what to expect prior to arrival. Waiting time is very minimal. Front desk is always super nice and personable...Everyone is friendly and seems to know their job. They are always busy but never seem stressed. They always speak or smile no matter what
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He is quick and to the point and always asks my partner how she feels. He even called after the baby was born to congratulate us and see how we were doing. He remembers your name and creates personal conversation with you. Where are you from....what do you like and dislike. Really an awesome down to earth guy
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust him
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
The service there was always amazing. As many patients as they have...I always felt like I was the only one everytime
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Everything was timing related. If there was an option he would clearly lay out the pros and cons and then let you decide. Very knowledgeable
Describe your experience with the nursing staff at Washington University School of Medicine.
Everyone is friendly and seems to know their job. They are always busy but never seem stressed. They always speak or smile no matter what
Describe your experience with Washington University School of Medicine.
You always get a call back the same day you leave a message. I've always been able to get good appts and they always describe what to expect prior to arrival. Waiting time is very minimal. Front desk is always super nice and personable
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I am military and had to pay out of pocket for all of my services
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I had the option to move 2 due to my age. We discussed it and I ultimately said you are the dr. If this was you...what would you do. We got our answer and made our decision and everything worked out wonderfully
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
10
10
Age 34
IUI
Uterine Fibroids
Unexplained
Other
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Instead of seeing a PA or a NP for the initial consultation, I met with Dr. Omurtag and he completed every step of the appointment. Since then, he has always been directly involved in the care that occurred at the appointments....Dr. Omurtag was willing to work with my husband and I as we struggled with insurance coverage through the state of Illinois. There was not a time that he was unwilling to consider alternative treatment options to meet our needs of starting a family....
The clinic [Wash U - Mo Bap] did not have a long waiting list, which was extremely important to me as time was not on our side. They are always willing to discuss appointments and information when I would call outside the appointments....Instead of seeing a PA or a NP for the initial consultation, I met with Dr. Omurtag and he completed every step of the appointment. Since then, he has always been directly involved in the care that occurred at the appointments.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was willing to work with my husband and I as we struggled with insurance coverage through the state of Illinois. There was not a time that he was unwilling to consider alternative treatment options to meet our needs of starting a family.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask as many questions you would like, he is very knowledgeable!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Instead of seeing a PA or a NP for the initial consultation, I met with Dr. Omurtag and he completed every step of the appointment. Since then, he has always been directly involved in the care that occurred at the appointments.
Describe your experience with Washington University School of Medicine.
The clinic did not have a long waiting list, which was extremely important to me as time was not on our side. They are always willing to discuss appointments and information when I would call outside the appointments.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I am unsure of the actual costs from the treatments thus far. But I am a state of Illinois insurance carrier and he was more than willing to work with us even in the condition of the state of Illinois and not receiving payment for services. Other options were available to us.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2017, Successful
10
10
Age 38
3 IVF
Black or African-American
Income $0 - $49K
1st of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Emily Jungheim was a very caring and unique understanding person.. Very professional and made sure you left her with no misunderstanding!! I loved my experience with her and would choose her again!!! The nurses were extremely help, kind and understanding I just love everything about this place...My doctor made sure I understood what my choices was and what was in my best health...Felt very safe in this clinic [WashU] and would go to it again
Very friendly and understanding [Washington University Nurses] made sure my feelings came first....Had no problems with them communication was very well handled . They made sure you understood all questions and concerns!! The clinic was clean and well kept and no problems finding their location. Was going under a little construction but wasn’t a problem! Felt very safe in this clinic and would go to it again..
How was your experience with Emily Jungheim at Washington University School of Medicine?
Emily Jungheim was a very caring and unique understanding person.. Very professional and made sure you left her with no misunderstanding!! I loved my experience with her and would choose her again!!! The nurses were extremely help, kind and understanding I just love everything about this place
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Listen to everything she says because she’s doing what she can to make your dreams come true!!
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Very caring and friendly person
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
Not sure of specific in protocol but I used Lupron, Gonal F, Menopur
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Yes)
Very friendly and understanding made sure my feelings came first.
Describe your experience with Washington University School of Medicine.
Had no problems with them communication was very well handled . They made sure you understood all questions and concerns!! The clinic was clean and well kept and no problems finding their location. Was going under a little construction but wasn’t a problem! Felt very safe in this clinic and would go to it again..
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
My doctor made sure I understood what my choices was and what was in my best health
10
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
2
2
Age 34 - 36
3 IUI
Endometriosis
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After my 3rd iui all she [Dr. Sarah Keller] said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son...It was just like ivf was my only choice. I had a small amount of endo on my laparoscopy with hsg showed blockage on one tube then and 2 hsg test showed normal tubes. Uterine biopsy was neg...Clomid 100mg with time sex. Femara treatments with iui and without. One hsg shot...
Iui was around 380 and went up to 580 [at Washington University School of Medicine]. Ivf was around 16,000 to 25,000 I was told...Cost high...Nurse and doctor nice...U feel like a number and they are just rotating u through the door and taking ur money...I would have the nurse or resident do my iui and they did not always have answers to my questions...During our last iui, after they sent my husband sperm to the lab we waited over 2hr to get my iui. I felt like they just wanted more and more money. Then they increased the iui cost. After my 3rd iui all she said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son.
How was your experience with Sarah Keller at Washington University School of Medicine?
The clinic needed to run smoother, dont forget about your patients. Offer a second opinion at no cost would be great or if they brought in another doctors opinion. I felt like I was up a creek with no paddle. It was just like ivf was my only choice. I had a small amount of endo on my laparoscopy with hsg showed blockage on one tube then and 2 hsg test showed normal tubes. Uterine biopsy was neg. I am at a loss and our marriage has suffered due to money.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Get straight answers to your whys.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
During our last iui, after they sent my husband sperm to the lab we waited over 2hr to get my iui. I felt like they just wanted more and more money. Then they increased the iui cost. After my 3rd iui all she said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
Clomid 100mg with time sex. Femara treatments with iui and without. One hsg shot
Describe your experience with the nursing staff at Washington University School of Medicine.
Waiting waiting
Describe your experience with Washington University School of Medicine.
Cost high Nurse and doctor nice U feel like a number and they are just rotating u through the door and taking ur money. I would have the nurse or resident do my iui and they did not always have answers to my questions.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
Iui was around 380 and went up to 580. Ivf was around 16,000 to 25,000 I was told
2
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources