Washington University School of Medicine

7 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 19%Don't recommend: 11%8.6
70% strongly recommend
127 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
918
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400

127 patient reviews

2018, Successful
10
10
Age 29
3 IUI
1 IVF
Anovulation
Endometriosis
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was very aware of how difficult this process was and was always willing to work with my husband and me to find a treatment plan that worked for us. He listened to our concerns and made us feel good about moving forward. He was also very helpful in explaining our treatment.... Dr. Omurtag is a very helpful and compassionate doctor. He helped us navigate through a very frustrating and disappointing time in our life, which ended up resulting in the birth of our son. He was very informative and straightforward, but also listened to our concerns and reservations. I can’t recommend Dr. Omurtag and his staff enough!!
[Wash U is] Very organized, friendly, and helpful. Great and making sure you are informed and always willing to answer your questions. I never had to wait too long for appointments either. It was very easy to get ahold of my nurse or doctor.... Cathy was always very helpful and informative. She did the one IUI I had with Wash U. She was great about answering all of my questions.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is a very helpful and compassionate doctor. He helped us navigate through a very frustrating and disappointing time in our life, which ended up resulting in the birth of our son. He was very informative and straightforward, but also listened to our concerns and reservations. I can’t recommend Dr. Omurtag and his staff enough!!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust the process and try to be patient. Also, don’t be afraid to advocate for yourself and ask questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very aware of how difficult this process was and was always willing to work with my husband and me to find a treatment plan that worked for us. He listened to our concerns and made us feel good about moving forward. He was also very helpful in explaining our treatment.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
First we tried a medicated cycle with injections and an IUI. I over responded to the injections and had to wait 2 months for my ovaries to go down. Didn’t get to the IUI that time. We tried again, this time with less dosage and an IUI, by resulted in a negative pregnancy test. After that, we were ready to move forward with IVF. I used injections for 4-5 days (Gonal F, Menopur, and Lupron). My egg retrieval resulted in 32 eggs, 19 were mature, and we decided, as a personal decision to only fertilize 10. We did a fresh transfer with one of our day 5 embryos and ended up freezing the remaining four embryos we had for future use.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Cathy)
Cathy was always very helpful and informative. She did the one IUI I had with Wash U. She was great about answering all of my questions.
Describe your experience with Washington University School of Medicine.
Very organized, friendly, and helpful. Great and making sure you are informed and always willing to answer your questions. I never had to wait too long for appointments either. It was very easy to get ahold of my nurse or doctor.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Insurance covered our IVF treatment so I’m not sure. Medications cost us $3,000 out of pocket, and we had to put $600 (if I remember correctly) down to be financially clear.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
8
8
Age 30 - 31
3 IUI
Male Factor
Unexplained
European
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Kenan Omurtag] wanted to start us with IUI because we had one miscarriage prior to meeting with him. It was possible for us to get pregnant but had been challenging. IUI was the more affordable option and we had a good chance of success. He stated to do 3 rounds and if one did not work we would meet again and decide the next steps. Most likely IVF.
Good communication, friendly receptionists, nice waiting area and multiple doctors available at all times to assist with procedures [at Wash U]. Everything was explained in detail when we were there and the billing department always let you know when a procedure was or wasn’t covered by insurance.... Kathy [a nurse] is super friendly and informative. She communicated information to Dr. Omurtag quickly and always got back to us in a timely manner. She performed all three of our IUIs.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan explained everything in detail and was interested everything we had done before meeting with him. He got to know my husband and I in detail and gave us a reassuring feeling when we left his office.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He is on it and will want to be aggressive with treatment. I think this is a good thing!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
When I enter the clinic I feel like the staff know who I am and where I’m at in my journey.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He wanted to start us with IUI because we had one miscarriage prior to meeting with him. It was possible for us to get pregnant but had been challenging. IUI was the more affordable option and we had a good chance of success. He stated to do 3 rounds and if one did not work we would meet again and decide the next steps. Most likely IVF.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy is super friendly and informative. She communicated information to Dr. Omurtag quickly and always got back to us in a timely manner. She performed all three of our IUIs.
Describe your experience with Washington University School of Medicine.
I have nothing bad to say. Good communication, friendly receptionists, nice waiting area and multiple doctors available at all times to assist with procedures. Everything was explained in detail when we were there and the billing department always let you know when a procedure was or wasn’t covered by insurance.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
First visit was covered with copay and we never were charged for all of our blood work, so insurance covered that. Our IUI’s were $383 each time and the ovidrel shot was $107
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
N/A
8
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
8
9
Age 32
2 Fertility Medications
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Architect
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
In our first appointment with Dr. Odem he took the time to sit down with my husband and i, hear our story of ttc and what we had done with our previous RE and came up with a plan of action. He took me off some medications that the doctor before had flippantly put me on and I was grateful for his knowledge.... He is kind and compassionate, willing to change a protocol if something is not working... We started on Letrozole for one cycle to get myself to ovulate
Clinic [WashU School of Med] is easily accessible if you work or live in the city. They are willing to accommodate appointments/procedures on Saturdays instead of making you work with their schedule, they work with yours. They are a bigger clinic so you may not get to see your doctor every appointment but the nursing staff has all been wonderful so far and i feel like we're getting great care. Love that they have a lab within their clinic so you get blood results back within the same day typically.
How was your experience with Randall Odem at Washington University School of Medicine?
He is kind and compassionate, willing to change a protocol if something is not working. He took the time to listen to our story and helped us come up with a plan that we were all on board with and adjustments if we ran into problems.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
In our first appointment with Dr. Odem he took the time to sit down with my husband and i, hear our story of ttc and what we had done with our previous RE and came up with a plan of action. He took me off some medications that the doctor before had flippantly put me on and I was grateful for his knowledge.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
We started on Letrozole for one cycle to get myself to ovulate and then the next cycle did the same protocol since i was able to ovulate the previous month. We are going in for our first IUI this cycle.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff has been wonderful. If you leave a message, they call you back within an hour or two at the most. They take time to answer questions and address concerns.
Describe your experience with Washington University School of Medicine.
Clinic is easily accessible if you work or live in the city. They are willing to accommodate appointments/procedures on Saturdays instead of making you work with their schedule, they work with yours. They are a bigger clinic so you may not get to see your doctor every appointment but the nursing staff has all been wonderful so far and i feel like we're getting great care. Love that they have a lab within their clinic so you get blood results back within the same day typically.
8
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 35 - 36
6 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was super knowledgeable but had a great way of sharing information in a way that I could understand. He was optimistic and realistic at the same time. I appreciated the way he kept in close contact with me about increasing or decreasing medications after getting my blood drawn. He helped me create the family I've always wanted, even when I felt like it might not be possible.
Washington University has always been at the forefront of research and up to date practices. I liked how all of the doctor's were familiar with my case so that any of them were able to do procedures knowing my history and what was needed. I feel like everyone truly cared about my well-being...They [nurses] were knowledgeable as well. They kept me up to speed with things I needed to do, schedule, or change during the whole process
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was super knowledgeable but had a great way of sharing information in a way that I could understand. He was optimistic and realistic at the same time. I appreciated the way he kept in close contact with me about increasing or decreasing medications after getting my blood drawn. He helped me create the family I've always wanted, even when I felt like it might not be possible.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't be afraid to ask questions or get clarification if you don't understand something.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I felt like he knew me, my history, my wishes, and worked hard to make an individualized plan for me.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We used the antagonist protocol with all of the recommended medications, including progesterone injections even after transfer. I got pregnant twice with this protocol. The first one ended in a miscarriage due to a genetic abnormality. The second was a successful live birth.
Describe your experience with the nursing staff at Washington University School of Medicine.
They were knowledgeable as well. They kept me up to speed with things I needed to do, schedule, or change during the whole process. They were kind and helpful.
Describe your experience with Washington University School of Medicine.
Washington University has always been at the forefront of research and up to date practices. I liked how all of the doctor's were familiar with my case so that any of them were able to do procedures knowing my history and what was needed. I feel like everyone truly cared about my well-being.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Unsuccessful
10
9
Age 31 - 33
1 IVF
Endometriosis
PCOS
Other
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Omurtag has been great...we lost our last baby in March of 2018 since then he has been available for any questions i have had about donor embryos and the adoption process...they have determined that my eggs and embryos were not good :( while this is a very hard thing to take I have enjoyed greatly working with Dr. Omurtag when i ask a question about a certain site he will do the research and give me his honest thoughts on the site and has been there to walk us through the process.
The staff [at Washington University School of Medicine] is great very friendly and want to make you as comfortable as possible. The facility is very clean this is a learning/teaching hospital and so there will be a lot of people involved in your care but the whole place is good I only wish my result could have been different and that we had better results with our embryos...There were times i felt like Kathy didnt care but other times you could hear in her voice that she wanted better results
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag has been great we lost our last baby in March of 2018 since then he has been available for any questions i have had about donor embryos and the adoption process they have determined that my eggs and embryos were not good :( while this is a very hard thing to take I have enjoyed greatly working with Dr. Omurtag when i ask a question about a certain site he will do the research and give me his honest thoughts on the site and has been there to walk us through the process.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Be patient when waiting for responses he will respond within a couple of days but he is also doing his research and often responds late so you know that you are important to him
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag made sure that i was fully aware of the process and what was happening to me as well as what to expect he took time to make sure that all my questions were answered and understood. Never once did we feel rushed in and out of the office we were always given the time needed to understand and for the processes
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
There were times i felt like Kathy didnt care but other times you could hear in her voice that she wanted better results
Describe your experience with Washington University School of Medicine.
The staff is great very friendly and want to make you as comfortable as possible. The facility is very clean this is a learning/teaching hospital and so there will be a lot of people involved in your care but the whole place is good I only wish my result could have been different and that we had better results with our embryos.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
9
9
Age 31 - 32
3 IUI
IVF
Unexplained
European
Income $100K - $199K
Professor
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Jungheim is incredibly warm and very thorough and scientific in her treatment planning and recommendations. I would wholeheartedly recommend her to a friend. She maintained a positive but realistic attitude throughout the process.... Each time we met with Dr. Jungheim, she took all the time we needed to answer our questions and provide us with more information on the treatments she was recommending.
This Washington University clinic has the very best physicians, and I have been extremely impressed by the nursing staff as well. The one improvement I feel could be made is to the front desk staff who can be a bit gruff.... I completed 3 Clomid+IUI cycles with Dr. Jungheim, all of which resulted in negative pregnancy tests. Dr. Jungheim then recommended we swiftly move on to IVF, rather than doing more IUI cycles, given that this is shown to get patients pregnant faster and for less cost overall than doing more IUI cycles.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim is incredibly warm and very thorough and scientific in her treatment planning and recommendations. I would wholeheartedly recommend her to a friend. She maintained a positive but realistic attitude throughout the process.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Each time we met with Dr. Jungheim, she took all the time we needed to answer our questions and provide us with more information on the treatments she was recommending.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
Dr. Jungheim diagnosed me with unexplained infertility. She was not able to pinpoint any specific issues in either my partner nor I. I completed 3 Clomid+IUI cycles with Dr. Jungheim, all of which resulted in negative pregnancy tests. Dr. Jungheim then recommended we swiftly move on to IVF, rather than doing more IUI cycles, given that this is shown to get patients pregnant faster and for less cost overall than doing more IUI cycles.
Describe your experience with Washington University School of Medicine.
This Washington University clinic has the very best physicians, and I have been extremely impressed by the nursing staff as well. The one improvement I feel could be made is to the front desk staff who can be a bit gruff.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Jungheim has a strong preference for eSET.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
9
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
9
10
Age 37
1 IVF
Endometriosis
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Odem] was easy to talk to and provided sufficient information for us to understand the process....I like that all of the doctors at Washington University work as a team and discuss all cases weekly to try to obtain the best results. Never felt that he was misleading me for his own personal financial gain....I was on the long agonist protocol. This was due to my irregular cycle and endometriosis. I feel everything went as expected.... If possible, they would like to do eSET; however, that depends upon the number of eggs retrieved and on how the fertilized eggs are developing at day 3.
I think it is important to know that the doctors at Washington University work as a team so they collaborate on all the cases. This means that you are not only dealing with your doctor, who is likely to be top notch, but your case gets input from other great doctors as well....I believe the procedures were approximately 11,000 which included everything but the medication. Medication costs were about $5000...The day I took the 14 day pregnancy test, they failed to call me with the results of the test.
How was your experience with Randall Odem at Washington University School of Medicine?
He was very knowledgeable. I like that all of the doctors at Washington University work as a team and discuss all cases weekly to try to obtain the best results. Never felt that he was misleading me for his own personal financial gain.
What's one piece of advice would you give a prospective patient of Randall Odem at Washington University School of Medicine?
Ask questions as he is more than willing to answer them.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
He was easy to talk to and provided sufficient information for us to understand the process.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
I was on the long agonist protocol. This was due to my irregular cycle and endometriosis. I feel everything went as expected.
Describe your experience with your nurse at Washington University School of Medicine.
Great team. They communicate well and promptly call with information.
Describe your experience with Washington University School of Medicine.
I think it is important to know that the doctors at Washington University work as a team so they collaborate on all the cases. This means that you are not only dealing with your doctor, who is likely to be top notch, but your case gets input from other great doctors as well.
Describe the costs associated with your care under Randall Odem at Washington University School of Medicine.
I believe the procedures were approximately 11,000 which included everything but the medication. Medication costs were about $5000.
Describe Randall Odem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
If possible, they would like to do eSET; however, that depends upon the number of eggs retrieved and on how the fertilized eggs are developing at day 3.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Washington University School of Medicine.
The day I took the 14 day pregnancy test, they failed to call me with the results of the test.
9
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
9
Age 35 - 36
1 IVF
Tubal Blockage
East Asian
Black or African-American
Income $200K - $499K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] was a bit in a rush. But knew what was going on. And always considered our questions or thoughts on potential alternatives ... He was a bit in a rush. But knew what was going on. And always considered our questions or thoughts on potential alternatives ... He recommended single. But decision was ours. ... Did the major procedures. Checked up on us. Overall great
They’re are a lot of doctors and nurses who seem very competent. ... The location is in the central west end and most of the appointment times seemed to be mid morning for us. The procedures where all done onsite ... Since it’s affiliate with WashU it seems like it’s more legit than a standalone practice. ... All total not including the medication it cost just over 20,000 as that was my companies reimbursement limit.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Very clear. To the point. Listened to our questions and considered there (e.g. considering massage therapy instead of tube removal). Had stickers on his laptop that once made him seem a bit less professional. But very personable. Did the major procedures. Checked up on us. Overall great
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust him.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He was a bit in a rush. But knew what was going on. And always considered our questions or thoughts on potential alternatives
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Gonal F and cetrotide
Describe your experience with Washington University School of Medicine.
They’re are a lot of doctors and nurses who seem very competent. Since it’s affiliate with WashU it seems like it’s more legit than a standalone practice. The location is in the central west end and most of the appointment times seemed to be mid morning for us. The procedures where all done onsite
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
About 14000 including a fresh transfer with medication costing additional 6000 and the frozen transfer costing about 2000. All total not including the medication it cost just over 20,000 as that was my companies reimbursement limit.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He recommended single. But decision was ours. He said for our case it would not increase the likelihood of conception
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
9
9
Age 34
3 IUI
European
Ashkenazi Jewish
Native American
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Jimenez] is very warm and welcoming and answered all questions we had. If calls occurred, they were returned quickly. She is new to the practice but has already set a great impression. I look forward to continuing our journey and hopefully having success this year....Great teaching and listening... I am going to be doing the long agonist protocol. The thought is to suppress my endometriosis and reset my hormones.
Ensure you keep track of your insurance and bills. There was an issue with a payment made in office [Wash U School of Med] and still has not posted. Ask for the green dot for parking if not sent in your intro packet. Also ensure an email is sent to invite you the online health portal.... We financed and 2 cycles with up to 4 transfers is $28k... She [Dr. Jimenez] is very warm and welcoming and answered all questions we had. If calls occurred, they were returned quickly.
How was your experience with Patricia Jimenez at Washington University School of Medicine?
She is very warm and welcoming and answered all questions we had. If calls occurred, they were returned quickly. She is new to the practice but has already set a great impression. I look forward to continuing our journey and hopefully having success this year.
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
Take detailed notes and make a list of questions for each visit. Write the answers down at your visit and remember to call if additional questions arise.
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
Great teaching and listening
Describe the protocols Patricia Jimenez used in your cycles at Washington University School of Medicine and their degree of success.
I am going to be doing the long agonist protocol. The thought is to suppress my endometriosis and reset my hormones.
Describe your experience with Washington University School of Medicine.
Ensure you keep track of your insurance and bills. There was an issue with a payment made in office and still has not posted. Ask for the green dot for parking if not sent in your intro packet. Also ensure an email is sent to invite you the online health portal.
Describe the costs associated with your care under Patricia Jimenez at Washington University School of Medicine.
We financed and 2 cycles with up to 4 transfers is $28k
9
Doctor
Patricia Jimenez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
0
0
Age 35 - 36
7 IUI
2 IVF
Male Factor
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Professor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I rarely saw or spoke with Jungheim. The care was through nurses. ... I never felt like she was involved in my care at all - or that she even knew any of the details. ... found her nice but behind in the medical literature...based on the outdated practices used in my care compared to the recommendations by ACOG and ASRM. ... She wanted to transfer all 3 but I refused as that is not recommended by ASRM
Wrong semen results. Poor protocols. [Washington University School of Medicine] Charged $2000 because we made more embryos than transferred. Never told prices after insurance despite asking. Incorrect billing to insurance - transfer and extra two days of incubation covered, not doctor or egg retrieval. Double billed for ultrasounds. ... With medication $31,000 for one cycle of IVF. We were not told this upfront ... The nurse was fine - she handled some of the IUIs and the phone calls. I often felt like she didn't have good answers to my questions but no real issues.
How was your experience with Emily Jungheim at Washington University School of Medicine?
I rarely saw Dr. Jungheim despite being her patient. The model of care is centered on nurses and techs - you only see the doctor for initial consult and egg retrieval/transfers and there is no certainty you will get your doctor. I found her nice but behind in the medical literature and she certainly didn't seem like a world class IVF researcher (or Center of Excellence as WUSTL bills it) based on the outdated practices used in my care compared to the recommendations by ACOG and ASRM.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Go elsewhere - the people that have success here with IVF would likely conceive with monitored IUIs elsewhere.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Honestly, I rarely saw or spoke with Jungheim. The care was through nurses. I saw her for my initial visit, for a a visit after 3 failed IUIs, at egg retrieval, and at my fresh embryo transfer. She called once or twice - once after I left a furious message with the nurse when we were given the wrong man's sperm information and after I demanded a call when our embryo transfer failed. I never felt like she was involved in my care at all - or that she even knew any of the details. The few meetings we had felt like combat - I would come in having read all the recent literature and wanting standards of care based on current recommendations, and she would cite decade old research as justification for her decisions. IUIs were done with clomid and no monitoring. When I could not detect ovulation one month they did a vaginal ultrasound and found a cyst. I was not told about the cyst (I saw it when I requested my medical records) nor was it monitored in any way.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
IUIs - 2 with clomid, no cycle monitoring. Test at home for ovulation using home predictor strips and call when positive. Bring in sample, it will be washed and inseminated by a nurse. Next 2 IUIs were with femera after I had a reaction to the clomid. IVF: long lupron. 15 days stim protocol. daily lupron, started with 3 vials menopur and gonal-f. I was told this is what they did for low AMH values. Doses were adjusted every 3rd day based on bloodwork and ultrasound scans. Triggered with IM HGH; egg retrieval followed. We retrieved 13 eggs, 10 mature, 3 fertilized and all 3 made it to day 3. Transfer: fresh embryo transfer on day 3. She wanted to transfer all 3 but I refused as that is not recommended by ASRM. We agreed to two. We had 8, 7, and 6 cell embryos; transferred 6 and 8 cell embryos and asked to continue growing the 7 cell to day 5 and freezing. We were told it would likely not make it. It did and we froze the embryo. And for this - our embryo having the audacity to live and me refusing to transfer above the ASRM recommendations we were charged $2000 in lab culture fees for the additional two days of growth.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Melanie or Molly? )
The nurse was fine - she handled some of the IUIs and the phone calls. I often felt like she didn't have good answers to my questions but no real issues.
Describe your experience with Washington University School of Medicine.
Strengths - TV shows episodes of Great British Baking. I was really well monitored coming out of anesthesia following the egg retrieval and felt really well cared for. They kept me for more than a hour, made sure I could urinate, and just overall kept me well monitored. This was probably the best part of my experience with them. Weaknesses - IUIs are unmonitored and not likely to succeed. Cysts were not monitored. No communication with doctor outside of consults and those were few and far between. The biggest issues: 1) we had very low fertilization rates even with ICSI (next clinic 100% vs 30%). 2) 3 day fresh transfers are just not that common any more because all the data suggest that day 5 and frozen transfers are more likely to implant. Ultimately, we choose to move our remaining embryo to a different practice because we both were convinced WUSTL would kill the embryo and our chances of success with them would be low. Based on the numbers, they do numerous egg retrievals for each success and they have a biased clinic population towards younger (&lt;35 years old) women. Also, they gave us someone else's semen analysis. Finally: billing. We went to the WUSTL FRCM because it was the only clinic my insurance would cover. We had 10k in drugs and 10k in infertility. I got a pre-approval as required by the practice and the insurance company. I asked what our share would be when paying the $600 cycle deposit. I was told they couldn't tell me - it was against policy. We went ahead on good faith. That was a huge mistake. Our IVF cycle with them cost $31,000 including $12,000 in drugs. We were expected to pay the $11,000 difference at full rate - not a plan and not at the negotiated rate with our insurance company. It cost us more to do a cycle with WUSTL FRCM with insurance than with another clinic without insurance.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
With medication $31,000 for one cycle of IVF. We were not told this upfront (had 20k insurance cap - 10 meds, 10 procedures). We were told after negative pregnancy test we owed $11,000 including $2000 in lab fees for making more embryos then were transferred.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
She transfers too many embryos too early.
What specific things went wrong at Washington University School of Medicine?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
Wrong semen results. Poor protocols. Charged $2000 because we made more embryos than transferred. Never told prices after insurance despite asking. Incorrect billing to insurance - transfer and extra two days of incubation covered, not doctor or egg retrieval. Double billed for ultrasounds.
0
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
7
Age 31
3 IUI
PCOS
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Jungheim explained every detail of the IVF process and the steps we would be taking next. She was very knowledgeable and transparent. She was compassionate and had great bedside manner. She looks at all treatment options and decides what would work best for you. When a test result showed something we weren’t expecting, she had a plan be to use if needed. I am not through my IVF cycle, but have had a great experience with Dr. Jungheim this far.
Staff [at Washington University School of Medicine] is friendly on arrival. When I was there they were transitioning computer charting, so everyone was confused. When making initial appointment, found it difficult to get through. When doing the financial clearance portion, found it difficult to get a callback...Dr Jungheim explained every detail of the IVF process and the steps we would be taking next. She was very knowledgeable and transparent. She was compassionate and had great bedside manner. She looks at all treatment options and decides what would work best for you. When a test result showed something we weren’t expecting, she had a plan be to use if needed. I am not through my IVF cycle, but have had a great experience with Dr. Jungheim this far.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr Jungheim explained every detail of the IVF process and the steps we would be taking next. She was very knowledgeable and transparent. She was compassionate and had great bedside manner. She looks at all treatment options and decides what would work best for you. When a test result showed something we weren’t expecting, she had a plan be to use if needed. I am not through my IVF cycle, but have had a great experience with Dr. Jungheim this far.
Describe your experience with Washington University School of Medicine.
Staff is friendly on arrival. When I was there they were transitioning computer charting, so everyone was confused. When making initial appointment, found it difficult to get through. When doing the financial clearance portion, found it difficult to get a callback.
10
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
10
Age 32
2 IVF
Male Factor
Other
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
During the initial consultation he was very well informed about our process already and had a game plan already in place for our experience with his clinic [Washington University - St. Louis]. He focused on our issues and I felt like he was a lot more willing to tailor the process to our specific needs, unlike our previous doctor. He went over everything in great detail, allowed us time to ask questions, and was just wonderful to work with the entire time. He genuinely cares about his patients and the outcome of their treatment.
Everything is in one spot, they get you in and out in a timely manner while still preforming the best they can. Every single person I came in contact with had such a positive attitude and was so pleasant to work with. I loved the entire staff [Washington University - St. Louis]! ... They treated me with the utmost respect and care that I needed during this difficult process. ... The nursing staff was wonderful. They made no mistakes and went over everything with me thoroughly.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I came to Dr. Omurtag after we had a very bad experience with another local fertility specialist after a failed IVF cycle. He also came highly recommended by coworkers. During the initial consultation he was very well informed about our process already and had a game plan already in place for our experience with his clinic. He focused on our issues and I felt like he was a lot more willing to tailor the process to our specific needs, unlike our previous doctor. He went over everything in great detail, allowed us time to ask questions, and was just wonderful to work with the entire time. He genuinely cares about his patients and the outcome of their treatment. I have already recommended him to friends, and will return to him later on for additional treatment when needed. Best fertility doctor ever!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
As hard as the entire process is, try to relax and trust that this fertility clinic has your best interest at heart.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Everyone I came in contact with at this clinic was absolutely wonderful. They treated me with the utmost respect and care that I needed during this difficult process. I couldn't say more positive things about the entire staff, they were perfect!
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We did a full IVF procedure. I went in for a sonohyst to check my ovarian reserve, everything went great. They then started me on birth control pills after my next period, which I took for 3 weeks. I started Lupron 4 days before my birth control ended, then added in Gonal F, and Menopur later on. We did the trigger shot and then egg retrieval, and a 5 day fresh transfer.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
The nursing staff was wonderful. They made no mistakes and went over everything with me thoroughly. They were great to work with and had my best interest at heart. Loved them!
Describe your experience with Washington University School of Medicine.
I have been to more than one fertility clinic, and I have to say, this one was the absolute best, hands down. Everything is in one spot, they get you in and out in a timely manner while still preforming the best they can. Every single person I came in contact with had such a positive attitude and was so pleasant to work with. I loved the entire staff!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
$600ish with insurance benefits, also we has already met our deductible for the year
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
9
9
Age 29 - 30
5 IUI
Donor Sperm
Other
European
Income $50K - $99K
2nd of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Omurtag is very kind, knowledgable, and patient...We also felt that he was very comfortable and competant in working with the LGBT community.He is very nice and makes you feel at ease. He explains things in an understandable way. My only word of caution would be that WashU does see a lot of patients and the majority of your interactions will not be with Dr. Omurtag.... He also tried to make us feel hopeful, and we could tell that he wanted us to be successful.
WashU sees a lot of patients, and the service is not very personal. We have not been treated poorly, but we also have not been treated exceptionally well by the staff...The nursing staff is competant and efficient. However, I cannot say that they show much compassion or attempt to get to know you personally. This is probably due to the volume of patients they see...IUIs were $385, and ultrasounds were $345. IVF is going to be approximately $11,500 (before meds).
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is very kind, knowledgable, and patient. We left our consultation with him feeling like our questions were answered. He also tried to make us feel hopeful, and we could tell that he wanted us to be successful. We also felt that he was very comfortable and competant in working with the LGBT community.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
I would have no reservations referring someone to Dr. Omurtag. He is very nice and makes you feel at ease. He explains things in an understandable way. My only word of caution would be that WashU does see a lot of patients and the majority of your interactions will not be with Dr. Omurtag.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
WashU sees a lot of patients, and the service is not very personal. We have not been treated poorly, but we also have not been treated exceptionally well by the staff. Dr. Omertag is very kind and personal, but we only saw him for consultations.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I did 3 IUIs, two with Clomid and one natural. I did day 12 ultrasounds to monitor follicles for the second and third cycles. For one cycle it was determined that the clomid diminished my lining so I was given estradoil and a trigger shot. IUI's were typically done the day after the positive LH surge. They were done by the nurse.
Describe your experience with your nurse at Washington University School of Medicine.
The nursing staff is competant and efficient. However, I cannot say that they show much compassion or attempt to get to know you personally. This is probably due to the volume of patients they see.
Describe your experience with Washington University School of Medicine.
The obvious strength of WashU is that they have the highest success rates in the area. The doctors are experts at one of the most highly ranked medical centers in the country. Dr. Omrutag is very personable and patient as well. The weakness is that the staff is not very personal.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IUIs were $385, and ultrasounds were $345. IVF is going to be approximately $11,500 (before meds).
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We are just beginning the IVF process, but during our IVF consultation he informed us that they recommend transfering only one embryo.
9
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
8
8
Age 29 - 30
3 IUI
Endometriosis
Other
Income $50K - $99K
Teacher
Neutral
Neutral
Unsuccessful
Each time I met with her, she [Dr. Emily Junheim] talked with me and explained things very thoroughly. She did not stare at my file or computer but came prepared to our appointments knowing exactly what was going on.... We started with ultrasounds, HSG, and blood work. After that it was determined I wasn't ovulating consistently. (I had also previously had surgery to remove cyst, ovary, and Fallopian tube. I had also previously been diagnosed with endometriosis). We did 3 rounds of Letrozole and IUI. All 3 resulted in negative pregnancy tests. We are now in the process of beginning IVF.
Everyone that I have encountered has been very kind, friendly, and helpful [at Washington University School of Medicine]. Be prepared to see different faces if you go in different days and times and know you will not always see your doctor for procedures. Regardless, everyone has been great and good to work with.... You may not see Dr. Jungheim for the procedures but they want to do things on each patient's time table and not the doctor's.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Again, I appreciate the time she took to explain treatments to me. She came to the appointments prepared. I also appreciated that she called me after my 3rd IUI (I wasn't even home yet) to touch base.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
I would tell them to recognize that this is a practice and not a single doctor clinic. You may not see Dr. Jungheim for the procedures but they want to do things on each patient's time table and not the doctor's.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Each time I met with her, she talked with me and explained things very thoroughly. She did not stare at my file or computer but came prepared to our appointments knowing exactly what was going on.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
We started with ultrasounds, HSG, and blood work. After that it was determined I wasn't ovulating consistently. (I had also previously had surgery to remove cyst, ovary, and Fallopian tube. I had also previously been diagnosed with endometriosis). We did 3 rounds of Letrozole and IUI. All 3 resulted in negative pregnancy tests. We are now in the process of beginning IVF.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Nikki)
I have just started communicating with her more with our upcoming IVF. She called and explained the entire process to me again, let me know what we needed to be done before we could begin, and gave suggestions on what could be helpful. They are very quick to return phone calls after I leave messages.
Describe your experience with Washington University School of Medicine.
Everyone that I have encountered has been very kind, friendly, and helpful. Be prepared to see different faces if you go in different days and times and know you will not always see your doctor for procedures. Regardless, everyone has been great and good to work with.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
IUIs have ran around $500. The IVF quote including medicine is roughly $14,000
8
Doctor
Emily Jungheim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Unknown Success
10
8
Age 28 - 32
IVF
Donor Eggs
Anovulation
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
2nd of 5 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Cooper is the most compassionate and empathetic physician I have ever had. Her knowledge and expertise on infertility related disease states are well shown through the research and studies she partakes in within the reproductive/endocrinology field. She treats each patient like a person and not as a statistic that will increase/decrease her facilities success rates. She never rushes you and thoroughly answers all questions during all phone and in person interactions.
I love the feel of this clinic [Centers for Reproductive Medicine and Wellness], it is very small and you get to know all the staff very well. All the staff do an excellent job at their positions. Since it is a new facility, I have had issues with billing, but have never been pressured to pay anything before seen or a next appointment. The hold up was just due to the Doctor getting credentialed with each insurance company taking some time.
How was your experience with Amber Cooper at Washington University School of Medicine?
Dr Cooper is the most compassionate and empathetic physician I have ever had. Her knowledge and expertise on infertility related disease states are well shown through the research and studies she partakes in within the reproductive/endocrinology field. She treats each patient like a person and not as a statistic that will increase/decrease her facilities success rates. She never rushes you and thoroughly answers all questions during all phone and in person interactions.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Make an in person consultation ASAP to see for yourself what a wonderful physician she is. You will leave feeling loved, cared about, and that your best interest is her number one priority.
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
She made me feel like she truest wanted the best outcomes for me and despite my hormone levels was still willing to work with me if treatment is what I wanted to persue
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
After being diagnosed with premature ovarian insiffiency, I wanted to know that I tried everything I could before opting for donor eggs. I tried high doses of gonadotropins such as follistim and menopur, but still did not produce follicles of sufficient size to proceed to a trigger and a retrieval. I tried this 2 different times, both times with the same results. I am currently in the process of persueing donor eggs.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea Brantley )
Andrea was great in communicating with me the plan Dr. Copper wanted me to take or to provide me lab/ultrasound results. She was just as compassionate and empathetic as Dr. Cooper.
Describe your experience with Washington University School of Medicine.
I love the feel of this clinic, it is very small and you get to know all the staff very well. All the staff do an excellent job at their positions. Since it is a new facility, I have had issues with billing, but have never been pressured to pay anything before seen or a next appointment. The hold up was just due to the Doctor getting credentialed with each insurance company taking some time.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
After my deductible is met, insurance picks up a majority of my visit cost. Prior to my deductible being met, a consultation was around $250, all of which was being applied to my deductible.
10
Doctor
Amber Cooper
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
10
10
Age 31 - 32
IUI
1 IVF
Male Factor
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Omurtag is a compassionate, trustworthy doctor. I now consider him a friend. He has been there for my fiancé and I through this tough experience and has not let us feel as though we are "alone on an island" once, just like he promised in the beginning! We ended up with an ectopic pregnancy and had to have two doses of methotrexate, this all occurred over the holidays. You could feel the compassion when in his office and see the pain he had for us in his eyes. I could likely go elsewhere for less money but he is worth every extra penny, even if we didn't get to our end result just yet!
Kathy, the nurse and Jessie the AA [at Washington University] were both absolutely amazing and both went out of their way to find me for a hug when they knew I needed it the most. Jessie is always cheerful when answering the phone and legitimately happy to hear from you. Kathy is honest and compassionate. She is also very knowledgeable!... The lab techs are fabulous at drawing and always super friendly. The ultrasound techs are equally as good! Always happy and they explain every little moment to you so there are no surprises!
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag is a compassionate, trustworthy doctor. I now consider him a friend. He has been there for my fiancé and I through this tough experience and has not let us feel as though we are "alone on an island" once, just like he promised in the beginning! We ended up with an ectopic pregnancy and had to have two doses of methotrexate, this all occurred over the holidays. You could feel the compassion when in his office and see the pain he had for us in his eyes. I could likely go elsewhere for less money but he is worth every extra penny, even if we didn't get to our end result just yet!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Go to your first meeting with your questions and with your past experiences and information! He will help guide you the rest of the way!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag and his staff go above and beyond to make you feel special and most importantly, comfortable! Multiple times he has gone out of his way to ease my husbands and I's minds whether it was a check in call, researching to find an answer to our question or simply a hug!
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Our first round was a long agonist with gonal-f protocol. The lupron that was used gave me terrible headaches and some stiffness in my neck but overall I did great with the protocol. We ended up transferring two healthy embryos and we had an ectopic pregnancy. We just now started an antagonist with OCPs protocol for round 2. He chose this so he can be more aggressive with the stimulation and therefore have more embryos hopefully to choose from in the end.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy, the nurse and Jessie the AA were both absolutely amazing and both went out of their way to find me for a hug when they knew I needed it the most. Jessie is always cheerful when answering the phone and legitimately happy to hear from you. Kathy is honest and compassionate. She is also very knowledgeable!
Describe your experience with Washington University School of Medicine.
The lab techs are fabulous at drawing and always super friendly. The ultrasound techs are equally as good! Always happy and they explain every little moment to you so there are no surprises!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
It was close to $18,00 including meds. Our insurance didn't cover a penny so we were out of pocket patients.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
The doctors in this practice choose based on the embryos and their development. Their goal is for you to have one healthy and happy baby...they come with their reasoning on how many they feel you should transfer and together you make a decision.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2017, Successful
9
9
Age 29 - 34
1 IVF
PCOS
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sarah Keller] is concise, but explained my conditions in full detail, even provided drawings if that helped us understand why some things did/did not work. She always walks us through each procedure at least once, if not twice. She is thorough in understanding my body and our treatment. We are returning patients and she loves to hear about our son, who was conceived with her help. The first round we had some miscommunication that caused some confusion, but it was easily fixed and she made sure it did not happen again.
The only problem is reaching a person when we call [Washington University]. More often than not, we have to leave a message and the return call is not always convenient to take. I'm a teacher and am only available at certain times throughout the day, but feel like I have to take their call even in the middle of class because I'm not sure when I will be able to reach them again... The initial visit took place at a different location than the rest of the appointments, treatments, and procedures which did not make much sense to me. Other than that, the facilities were welcoming and easy to navigate.
How was your experience with Sarah Keller at Washington University School of Medicine?
She is concise, but explained my conditions in full detail, even provided drawings if that helped us understand why some things did/did not work. She always walks us through each procedure at least once, if not twice. She is thorough in understanding my body and our treatment. We are returning patients and she loves to hear about our son, who was conceived with her help. The first round we had some miscommunication that caused some confusion, but it was easily fixed and she made sure it did not happen again.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
She will cover everything and she is very knowledgable in her field. If it doesn't make sense at first, ask questions and she will be happy to explain and help in any way she can.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Doctor Keller and her staff always treat us kindly. They are pleasant and personable. Our concerns/questions are addressed and discussed in a clear manner. Instructions are clear, given verbally and written. The only problem is reaching a person when we call. More often than not, we have to leave a message and the return call is not always convenient to take. I'm a teacher and am only available at certain times throughout the day, but feel like I have to take their call even in the middle of class because I'm not sure when I will be able to reach them again.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
Because of my diagnosis we went straight to IVF treatments. I had other procedures, but do not recall exact names or reasons. I received hormones orally and injected. She adjusted my thyroid medicine as my blood work results were obtained. I had a fresh transfer which resulted in a chemical pregnancy and frozen transfer which resulted in a live birth. Because of my previous results, she is following the same course of treatment this round.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy and Susan)
Everyone is compassionate and caring. They take the time to get to know you as a person and a patient. They are encouraging and never talk down to you if you have questions or concerns.
Describe your experience with Washington University School of Medicine.
The initial visit took place at a different location than the rest of the appointments, treatments, and procedures which did not make much sense to me. Other than that, the facilities were welcoming and easy to navigate.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I am unsure about total clinic costs. Copays are $40 and my insurance has always covered 80% of expenses. I know the medication cost about $1,500.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
We received conflicting information from the doctor and nursing staff which caused confusion and was upsetting at the time in the procedure. We've also expected results by a certain time, but had to call requesting the information.
9
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
10
10
Age 30 - 31
5 IUI
Anovulation
Tubal Blockage
Unexplained
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Odem is amazing at his profession. He is not only very professional, but he is also very kindhearted and gentle spirited. You can tell he genuinely cares for his patients. During a very difficult time, he made us feel as if we were his only patients. He took the time to explain things to us, and we never felt rushed. We appreciated his caring heart during a very hard time.... One specific visit was very very difficult for us, when we experienced an ectopic pregnancy. He was very calm and caring, and he was gentle and gave us plenty of time to grieve and then decide what our next step was.
Laura is Dr. Odem's coordinator or receptionist: she is amazing and always gets back to me in a timely manner. I always received a call back in the same day, and never had to wait more than an hour or a few hours. Crystal is one of his nurses: she is always smiling and caring. She always explains what she is doing before she does it, and is super encouraging.... My phonecalls are always returned by his nurse Crystal or coordinator Laura, and they always are very timely. His staff is always very professional and happy to help you with whatever you need.
How was your experience with Randall Odem at Washington University School of Medicine?
Dr. Odem is an amazing person and a wonderful physician. I honestly don't have any weakness or negatives to say regarding Dr. Odem. I have many positive things to say in our time spend at the clinic with Dr Odem. From our visit, we could tell that he loves what he does, and he truly wants the best outcome for his patients. One specific visit was very very difficult for us, when we experienced an ectopic pregnancy. He was very calm and caring, and he was gentle and gave us plenty of time to grieve and then decide what our next step was. I cannot explain how much that meant to us during a very hard time. He took excellent care of us, and that was just very encouraging.
What's one piece of advice would you give a prospective patient of Randall Odem at Washington University School of Medicine?
Ask lots of questions.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
Dr Odem is amazing at his profession. He is not only very professional, but he is also very kindhearted and gentle spirited. You can tell he genuinely cares for his patients. During a very difficult time, he made us feel as if we were his only patients. He took the time to explain things to us, and we never felt rushed. We appreciated his caring heart during a very hard time.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
The first cycle we just used Clomid with no success. The 2nd cycle we used Clomid and IUI together, and we did have success with a pregnancy. At 6 weeks, it failed with an ectopic pregnancy. The next 4 cycles we did Clomid and IUI with no success. Our last visit consisted of an IVF discussion.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Crystal nurse, Laura coordinator)
Laura is Dr. Odem's coordinator or receptionist: she is amazing and always gets back to me in a timely manner. I always received a call back in the same day, and never had to wait more than an hour or a few hours. Crystal is one of his nurses: she is always smiling and caring. She always explains what she is doing before she does it, and is super encouraging.
Describe your experience with Washington University School of Medicine.
The front desk worker Alicia is always happy to see you and get you signed in. She is always smiling and super comforting. My phonecalls are always returned by his nurse Crystal or coordinator Laura, and they always are very timely. His staff is always very professional and happy to help you with whatever you need.
Describe the costs associated with your care under Randall Odem at Washington University School of Medicine.
Office visits with Dr Odem himself costed anywhere from $130-250. IUI ranged $100-$300. I had to have surgery at Barnes for ectopic pregnancy which was around $15,000.
Describe Randall Odem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We did feel sufficiently educated on the IVF process. He strongly recommended a single embryo transfer in our case. He did explain why he recommended a single transfer versus multiple--examples: higher risk pregnancy, higher risk of premature births and higher risk of losing a pregnancy.
10
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
10
10
Age 32 - 34
6 IUI
2 IVF
Anovulation
Unexplained
Other
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Sarah Keller] was very attentive and courteous and genuinely concerned about my success and my over all well being...She takes into consideration the whole picture when coming up with a plan. She went over both mine and my husbands issues. She made sure you understood before you left her office. She gave options instead of trying to dictate every move. She is highly recommended.
They [nurses at Washington University School of Medicine] are all very friendly, knowledgeable and attentive...IUI 383 per cycle...I am very pleased with the care they provide. I came here to get a second opinion and I am so glad I did. They are very compassionate and knowledgeable. They take all things into consideration when planning your course of treatment.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr Keller is exceptional. She is very compassionate and thorough. She takes into consideration the whole picture when coming up with a plan. She went over both mine and my husbands issues. She made sure you understood before you left her office. She gave options instead of trying to dictate every move. She is highly recommended.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Go see her sooner than you think you should. You will not be disappointed in her care.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
She was very attentive and courteous and genuinely concerned about my success and my over all well being.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
I had previously had two egg retrievals at a different place with poor results. I went to Dr Keller for a second opinion. My diagnosis was basically unexplained infertility. She gave me the option to try less expensive treatments with IUI plus clinic first because I have a strong family history of breast cancer and the less hormones the better for me. She said sometimes if it is an issues with egg quality the less you mess with the eggs the better off you are. IUI plus Clomid resulted in a pregnancy the 3rd try, however it was an ectopic pregnancy. After 3 more attempts she recommended IVF which we are currently planning to do soon. The last IUI I took Femara instead of Clomid she wanted to see if it might work better for me.
Describe your experience with the nursing staff at Washington University School of Medicine.
They are all very friendly, knowledgeable and attentive.
Describe your experience with Washington University School of Medicine.
I am very pleased with the care they provide. I came here to get a second opinion and I am so glad I did. They are very compassionate and knowledgeable. They take all things into consideration when planning your course of treatment.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
IUI 383 per cycle.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
She has recommended two embryos (maximum) transfer when the time comes if possible.
10
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
10
10
Age 33
5 IUI
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
Uterine Fibroids
Unexplained
Income $100K - $199K
Graphic Designer
2nd of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Omurtag] even took the time to tell us how much he really enjoyed working with LGBTQ patients. He tells you exactly what is going on even if the news is not good. My partner and I really appreciated his straightforwardness. He is very goal oriented and does not waste any time- that was exactly what we wanted when searching for a fertility doctor...We started with a natural IUI cycle. Then an IUI with Clomid and finally the 3rd IUI with Clomid, estrogen, and progesterone. We are now moving onto reciprocal IVF.
Our primary nurse is Cathy [at Washington University School of Medicine]. Cathy performed all 3 of our (failed) IUI's. She was very organized and straight to the point. She only gives us the bare minimum when we have questions and we always feel rushed and sort of like we were a nuisance to her...My only issue is with the nurses and ultrasound techs. Not so great bedside manner and little to no empathy.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Extremely patient, Kind and compassionate. He even took the time to tell us how much he really enjoyed working with LGBTQ patients. He tells you exactly what is going on even if the news is not good. My partner and I really appreciated his straightforwardness. He is very goal oriented and does not waste any time- that was exactly what we wanted when searching for a fertility doctor.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Know that the techs and nurses might not have the best bedside manner or be super kind to you-BUT Dr. Omurtag is the one in charge of your treatment and each step along the way.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Most Importantly-When with Omertag I always felt like a human and was treated with kindness and respect. He always takes the time to explain any question and never rushes you. The Nurses and Tech are not so much. The bedside manner while receiving a vaginal ultrasound was kind of horrible. I was told I had many fibroids but was given no explanation of what type or what this meant for me. When I asked her for just a bit of explanation or if I could speak with a nurse I was shown the door. Like she actually said" the exit it right down the hall. So I left the office very confused and has to wait 24 hours for any explanation as to what this meant for me and my partners treatment.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
After 3 failed IUI at another clinic-We started with a natural IUI cycle. Then an IUI with Clomid and finally the 3rd IUI with Clomid, estrogen, and progesterone. We are now moving onto reciprocal IVF.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Cathy)
Our primary nurse is Cathy. Cathy performed all 3 of our (failed) IUI's. She was very organized and straight to the point. She only gives us the bare minimum when we have questions and we always feel rushed and sort of like we were a nuisance to her. With that said she is always prompt on calling us back gets the job done. If this was not such a painful, hard and expensive time in our lives we would be ok with this- but it's such a sensitive time that even a little bit of kindness goes a long way.
Describe your experience with Washington University School of Medicine.
Dr. Omertang and his fellow Fertiltiy Doctors are the best in Saint Louis. We have many friends that have used them with success. My only issue is with the nurses and ultrasound techs. Not so great bedside manner and little to no empathy. The being said they get the job done and this is the only clinic we want to be at for our upcoming egg retrieval and transfer.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
At this point, we have spent around $4,500.00. For three IUI's, medication, ultrasounds, medication, (2) meetings with Omertag and Sperm.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
7
8
Age 33
2 IVF
Endometriosis
Uterine Fibroids
European
Income $100K - $199K
Operations
Neutral
Neutral
Success w/ Doc Not sure
Dr Keller has called me personally on various occasions to discuss my "game plan." She also went to a conference and while there she said she went to some speakers on my condition. This gave her new ideas for my next protocol...Dr. Keller is very candid which I appreciate. She gets right to the point. She doesn't sugar coat. I feel that she absolutely has my best interests at heart. I know she has a lot of other patients but I don’t really feel like “just a number” to her. I wish I could see Dr. Keller at every procedure but Washington University rotates doctors doing procedure.
I like that the clinic [WA U] has a group of doctors. They bounce ideas off of each other. Makes me feel better about my doctor’s protocol knowing that a GROUP of doctors agreed upon it. A new patient should know that their doctor won’t necessarily do their egg retrieval/transfer. Also since it is a teaching hospital, be prepared to have students watching procedures (your doctor will ask your permission first)....My nurse is Amy. She seems very organized and responds to emails quickly.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is very candid which I appreciate. She gets right to the point. She doesn't sugar coat. I feel that she absolutely has my best interests at heart. I know she has a lot of other patients but I don’t really feel like “just a number” to her. I wish I could see Dr. Keller at every procedure but Washington University rotates doctors doing procedure. However, I think there are many pros to this system. I have had egg retrievals and transfers on holidays, weekends, even Sunday. I appreciate that they have a large group of doctors for this reason. And they meet every week to discuss cases and bounce ideas off of each other.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
I would just warn them that they might feel overwhelmed at first or feel like “just a number” but Dr. Keller really cares.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Dr Keller has called me personally on various occasions to discuss my "game plan." She also went to a conference and while there she said she went to some speakers on my condition. This gave her new ideas for my next protocol.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
Dr. K switched my to an antagonist for my second retrieval. Therefore I could do a Lupron trigger since the first egg retrieval resulted in mild OHSS. Antagonist with the Lupron trigger was soooo much easier on my body. She also suggested freezing my embryos at 2PN (right after fertilization) rather than grow them to blast and then freeze. I didn’t have luck getting embryos to blast stage during the first IVF. So this way I can still do a frozen transfer (let my body calm down for a couple months) and still have the option of a 3 day transfer if necessary.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
My nurse is Amy. She seems very organized and responds to emails quickly. I really appreciate that. There have been a few times when the response comes late in the day and I would worry but I always heard from her! The procedure area nurses are amazing. They are so sweet. I have not met one that I don’t like!
Describe your experience with Washington University School of Medicine.
I like that the clinic has a group of doctors. They bounce ideas off of each other. Makes me feel better about my doctor’s protocol knowing that a GROUP of doctors agreed upon it. A new patient should know that their doctor won’t necessarily do their egg retrieval/transfer. Also since it is a teaching hospital, be prepared to have students watching procedures (your doctor will ask your permission first).
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
For my first cycle (monitoring, retrieval, and transfer), insurance was billed $21,000. This was MORE than I was originally told. Meds were $3,800. Luckily I have fairly good insurance. For my second cycle (monitoring and retrieval - no transfer yet), insurance has been billed $17,862. Meds were about the same.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I've done one transfer so far. We transferred 2 embryos at her suggestion. This was because it was day 5 and they were not quite blasts yet so she thought 2 would be better than 1.
7
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 29 - 30
1 IVF
1 Egg Freezing
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] was very knowledgeable, answered any questions we had. He was upfront that he would manage and oversee our cycle but explained that the doctors in the practice rotate IVF weeks and I may not have him for all my procedures. He was honest and again, while very knowledgeable did not make me feel like I was wasting his time with questions or concerns.... He did not rush you through just to move on to his next patient. He talked about real life experiences.
The ladies at the front desk [Washington University School of Medicine] during the week were always friendly. The nurses who drew my blood were always caring and friendly. The front desk ladies on the weekend weren’t as friendly. The billing lady was great.... Kathy and Jessie both were always available, they would call back within a reasonable amount of time (same day, usually a few hours), answered questions, talked with you, treated you professionally but as a human.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He was very knowledgeable, answered any questions we had. He was upfront that he would manage and oversee our cycle but explained that the doctors in the practice rotate IVF weeks and I may not have him for all my procedures. He was honest and again, while very knowledgeable did not make me feel like I was wasting his time with questions or concerns.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask questions. and be aware that he may not be the doctor to do your procedures, that’s important to know, but all the doctors in the practice are great.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He took the time during each appointment to explain the process and answer questions. He did not rush you through just to move on to his next patient. He talked about real life experiences.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We did IVF. I started meds to “quiet” my ovaries which worked great. Then we started Stims at low doses and increased. I was not responding well enough at first and we talked about canceling the cycle and starting over with another protocol. I was able to come in an extra time for monitoring and finally started responding. Dr. Omurtag called me himself to talk about it since he knew they “scared” me with talk of canceling. Once we were where we needed to be we did egg retrieval and got 8 eggs, which was exactly what I expected per the last monitoring appointment we had. We ended up with 6 embryos. We went in for a day 5 fresh transfer and found out we had two picture perfect embryos but the others did not meet the criteria to freeze. We transferred one embryo and froze the other. Our fresh transfer did not work. We waited one cycle and jumped in to our frozen cycle. The one frozen embryo we had stuck like a champ and our IVF miracle baby was born January 2018. We are very happy with our results. :)
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy )
Kathy and Jessie both were always available, they would call back within a reasonable amount of time (same day, usually a few hours), answered questions, talked with you, treated you professionally but as a human.
Describe your experience with Washington University School of Medicine.
The ladies at the front desk during the week were always friendly. The nurses who drew my blood were always caring and friendly. The front desk ladies on the weekend weren’t as friendly. The billing lady was great.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Fresh transfer was in the $11,000’s. I cannot remember the exact number right now. Medication was anywhere between $3-5k.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We had two “perfect” embryos. I wanted to transfer both but the doctor suggested only doing one. She said they don’t offer only doing one to everyone but that I was young, healthy and the embryo was “perfect.” I cried but agreed to only transfer one. I know it doesn’t always go how we want it to but I am glad I only did the one. I still had one frozen after the fresh transfer didn’t work. I would have been very upset and frustrated if we had walked away with nothing.
What specific things went wrong at Washington University School of Medicine?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Washington University School of Medicine.
After each monitoring appointment you are supposed to get a phone call with the results and medication adjustments. After my first monitoring appointment I never got a phone call so wasn’t sure what to do medication wise that night. As a new patient and it was my first monitoring I didn’t want to be annoying and call so I waited. Eventually the office closed and I had to call the after hours exchange and talk to a doctor to find out what I needed to do. That was the only “problem” I ever had. It would deter me from this clinic unless it happened several times. Once is just an honest mistake.
10
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
6
8
Age 32
8 IUI
Donor Sperm
European
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
LGBTQ
Doesn't Recommend
Neutral
Unsuccessful
[Dr. Randall Odem] He was very straight forward during our tele conference. He was very friendly and seemed postive that we would have success without any issues...The only treatment startegies we tried after my miscarriage were to try Clomid. Although I have always ovulated every month, we thought this might give the sperm an extra target
[nurse of Washington University School of Medicine] They were always quick to return phone calls and answer any questions I had...The front office staff was always very friendly and kind. They were helpful with appointments and payments. The was one issue when the price for IUI had increased and we were not aware until the day of our appointment which was very frustrating, given how expensive it is in the first place.
How was your experience with Randall Odem at Washington University School of Medicine?
He was very straight forward during our tele conference. He was very friendly and seemed postive that we would have success without any issues. That was the only time we met Dr. Odem. Our phsycial visits to the office, which is a 3 hour drive, was always pleasant however we never met Dr. Odem face to face.
What's one piece of advice would you give a prospective patient of Randall Odem at Washington University School of Medicine?
I was frustrated that because I have had a postive pregnancy in the past, that Dr. Odem and other doctor's I have seen, thought it would be easy for me to get pregnant, even after having multiple unsuccessful attempts.
During treatment, were you treated like a number or a human with Randall Odem at Washington University School of Medicine?
Only met with Dr Odem once during my care, when we had our tele conference for my conselatiation. He was very straight forward and was positive that we would have a very easy time getting pregnant. His office staff was always very friendly and so were the 3/4 doctors we saw for our IUIs.
Describe the protocols Randall Odem used in your cycles at Washington University School of Medicine and their degree of success.
The only treatment startegies we tried after my miscarriage were to try Clomid. Although I have always ovulated every month, we thought this might give the sperm an extra target. However, after several unsuccessful months of IUIs, Dr. Odem was unwilling to further evaluations because I have had a positive pregnancy.
Describe your experience with the nursing staff at Washington University School of Medicine.
Although I cannot remember their names, I was always pleased to speak with Dr. Odem's nurses. They were always quick to return phone calls and answer any questions I had.
Describe your experience with Washington University School of Medicine.
The front office staff was always very friendly and kind. They were helpful with appointments and payments. The was one issue when the price for IUI had increased and we were not aware until the day of our appointment which was very frustrating, given how expensive it is in the first place. Other than that, the staff was always kind and helpful.
Describe the costs associated with your care under Randall Odem at Washington University School of Medicine.
There was a fee for our teleconference with Dr Odem, although I do not remember exactly how much, maybe around $100. The IUI itself was more expensive around $450.
6
Doctor
Randall Odem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
9
Age 29 - 30
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
Dr. Keller was very kind and compassionate while still being honest about our chances. We have unexplained infertility which is very frustrating and she did her best to balance between looking for answers to why we couldn’t get pregnant and getting pregnant itself. She let us decide how long we would spend doing diagnostics because she knew we didn’t want to wait too much longer to try to get pregnant. She spent as long as we needed during consultations to ensure we got all of our questions answered. She seemed genuinely thrilled for us when our embryo transfer was successful.
it is important to note thatWash U does rotation scheduling for procedures so you won’t necessarily see your doctor for IUIs, retrieval’s, transfers, etc. though I didn’t always see my doctor, I was happy with the other physician I saw (dr. Jungheim) that did my retrieval and transfer.... They were able to schedule early morning to avoid missing work which was great. I never waited more than 20ish minutes for these appts
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller was very kind and compassionate while still being honest about our chances. We have unexplained infertility which is very frustrating and she did her best to balance between looking for answers to why we couldn’t get pregnant and getting pregnant itself. She let us decide how long we would spend doing diagnostics because she knew we didn’t want to wait too much longer to try to get pregnant. She spent as long as we needed during consultations to ensure we got all of our questions answered. She seemed genuinely thrilled for us when our embryo transfer was successful.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Be aware that you will not always see dr. Keller for all treatments.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Dr. Keller was very kind and patient in answering our numerous questions. She talked to us like peers, sharing stories about her own family which really put us at ease. She never talked down to us or forced a certain decision to be made. She shared options and expressed her thoughts on what might work best and allowed us to decide.
Describe your experience with your nurse at Washington University School of Medicine.
The nursing staff was helpful but not overly compassionate when things didn’t work (such as getting negative pregnancy tests during medicated cycles and during iui). They weren’t unfriendly but just weren’t overly warm. However, I did feel that it was easy to reach them and that I received prompt return calls if I had to leave a message. I also felt that the information they were relating was accurate and not confusing.
Describe your experience with Washington University School of Medicine.
I did have long waits several times which can be frustrating when you work full time. I wasn’t very open with work so being gone long chunks of time without thorough explanation was tricky at times. Scheduling was relatively easy but availability was sometimes far into the future. Also, it is important to note thatWash U does rotation scheduling for procedures so you won’t necessarily see your doctor for IUIs, retrieval’s, transfers, etc. though I didn’t always see my doctor, I was happy with the other physician I saw (dr. Jungheim) that did my retrieval and transfer.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
They were able to schedule early morning to avoid missing work which was great. I never waited more than 20ish minutes for these appts
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
We had insurance that covered some of our costs but I think for retrieval and transfer (not including meds) cash price was around 13k (without insurance)
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We were told that because we had one embryo of good quality on day 5 and one that was lagging slightly behind, our best chances were to transfer both as this would increase our chances of getting pregnant. We were told if we did not transfer our embryo that was slightly behind, it would likely not make it to freeze so we decided to transfer both.
10
Doctor
Sarah Keller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
6
7
Age 35
4 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Omurtag was very patient and kind, very understanding. He does the initial consult, but works with a team of doctors to decide treatments. He was very responsive when there was a problem. He didn't seem to have a sense of urgency with the situation, and did not suggest any supplements or outside procedures that have shown to maybe contribute to success, just the basic medical IVF treatment.... No change after the 1st failed cycle except increase dosages of gonal F and menopure. No planned change after 2nd failed cycle.
The clinic [Washington University] was very efficiently run and the staff and drs. were always great at answering questions and explaining. The clinic does not provide or cordinate outside support, or seem to act woth urgency... The care cordinator and staff were always compassionate and helpful. The care coordinator was generally very responsive especially in the case of emergencies.... Monitoring is done in the very early morning and usually can be accomplished within 10 to 30 min, depending on if you are having bloodwork or a scan as well.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very patient and kind, very understanding. He does the initial consult, but works with a team of doctors to decide treatments. He was very responsive when there was a problem. He didn't seem to have a sense of urgency with the situation, and did not suggest any supplements or outside procedures that have shown to maybe contribute to success, just the basic medical IVF treatment.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Definitely do your own research into any supplemental treatments, vitamins, etc. that might provide some benefit. This clinic is much more of a hospital setting than some other clinics.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
The staff and Dr. Omurtag were very kind and supportive. Dr. Omurtag always had time for questions and concerns. My only complaint was that they seemed to think we could do as many cycles as it took, there was no sense of urgency.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Long agonist protocol, a month of birth control, 2 weeks of lupron treatment before the stimulation phase began. Wgg retrieval is very much in a hospital surgical room setting. No change after the 1st failed cycle except increase dosages of gonal F and menopure. No planned change after 2nd failed cycle.
Describe your experience with your nurse at Washington University School of Medicine.
The care cordinator and staff were always compassionate and helpful. The care coordinator was generally very responsive especially in the case of emergencies.
Describe your experience with Washington University School of Medicine.
The clinic was very efficiently run and the staff and drs. were always great at answering questions and explaining. The clinic does not provide or cordinate outside support, or seem to act woth urgency (we will just keep doing cycles till it takes...)
Describe your experience with your monitoring appointments at Washington University School of Medicine.
Monitoring is done in the very early morning and usually can be accomplished within 10 to 30 min, depending on if you are having bloodwork or a scan as well. It is very efficent but they do not make you feel like it is an assembly at all.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
A long agonist cycle with transfer and medication cost about 15,000$. ICSI was around another 1000$.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Omurtag was fine with transfering 2 untested embryos and after age 35 and previously failed cycles would transfer 3 untested embryos.
6
Doctor
Kenan Omurtag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources