Weill Cornell Medical College

I never had an issue with billing, appointments, or anything else from an administrative perspective. Wait times vary but were never very long. All of the nurses and front desk staff that I came into contact with were professional and kind.

We loved the Tribeca office. It was a 5 minute walk from my office which was huge, but I would have traveled much further for the care I received there. Every team member, whether it be a receptionist or nurse, was always patient and kind which makes a big difference when you are struggling with infertility and have to trek in so often. It was never lost on me how hard they work and how many vulerable and anxious patients they deal with all day, and yet they were still always so pleasant. I had to go to the UES location a couple of times on weekends and it made me appreciate Tribeca even more, which feels much more intimate and way less overwhelming.

I really like the clinic! The wait times were never bad, despite lots of patients coming and going. The clinic itself is clean and nice. It was astonishing how crowded the waiting room was at the Upper East Side office during weekend monitoring hours, but even there I didn't wait for too long.

Weill Cornell Tribeca - biggest pro is that the physician performs the monitoring ultrasounds. I was able to see Dr. Reichman at almost every single monitoring appointment during the week. In addition, the clinic is clean, and the calls from nurses during the cycle are consistent and organized. Front desk is very friendly. I chose this clinic due to early monitoring hours before work, and the fact that it was a 5 minute walk from my apartment. Weakness: you do not get to see your doctor on weekends and holidays unless he/she happens to be on call. My weekend treks up to the UES office were always much worse experiences (i.e., longer wait times, unfamiliar physicians, and several incompetent nurses).

Strengths: clinic physically is clean and spacious. They have a separate area for doctor's appointment and during "monitoring hours". During monitoring hours, They also have a "card" system where you just swipe your card and let them know you have arrived. You don't have to fall in line to "register". The egg retrieval and embryo transfer are done in a hospital setting. What I also like it that they have a "pre-op" class prior to the egg retrieval, they check your labs, vitals". Weakness: Speaking to billing might not be private. Clinic could get crowded during the monitoring hours. Some receptionist in the front could be more friendlier.

Weaknesses: The billing team and clinic are very separate and they don't communicate with one another. Unnecessary hoops for "veteran IVFer's" to jump through, like their IVF class, retrieval class in the city, etc. Its like they have unrealistic expectations on the amount of time their demands waste on the patients lives. For instance, a trigger shot may be administered at 12 midnight, then they expect the patient to come into the city for a 6am class - regardless of where you live so you may be coming from hours away, need to drive (awful parking) or take a train (horrible schedule at that time). Meaning you get 1 hour of sleep and they just tell you to deal with it.

Cornell has a research profile and reputation that is nearly unmatched, as far as I can tell. And I know colleagues who have found success there. But I experienced it as a large, impersonal practice, which very little investment in whether or not I personally had a successful outcome. At the beginning of this process I thought I didn't need compassionate care if the research chops were there, but over time and repeated failures my needs changed, and I completed treatment elsewhere.

Weill Cornell Reproductive Medicine is a top center for infertility. As I said we traveled from PA to NY to be a patient and it was worth it in every way. I only wish we had done this from the beginning instead of wasting a year with a different RE in PA. Dr. Reichman's Tribeca office is absolutely wonderful. The office seems newer with state-of-the-art equipment and the most friendly staff. His staff are extremely helpful, especially if you need support dealing with prior-auths and insurance - they stepped in and before I knew it everything was handled.

The Tribeca location is fantastic. It is calm, comfortable, and all new. It can get a little crowded during monitory hours but never too bad and they are really organized. The nurses are all very nice. It's so much better than the UES location! The receptionists are also very nice and helpful

The reputation for this clinic is extremely strong in the NYC area. I know many people who have gone to this clinic and had success. I feel like if you have a more common issue or case and can follow standard protocols, you'll be good. The lab is also supposed to have a great reputation and rates of success. I felt like everyone was competent and I was in good hands but often felt like I was being shuffled along due to the amount of patients.

Let me start by saying that I hated pretty much everything about the way this clinic is run. it is impersonal. It is a factory but not a well oiled machine. All REs love to talk about how their labs are teh best. Literally every single RE will tell you they have the best lab. And while there are some labs that may be better than others in some ways, for the most part i think it's negligible once you get past a certain threshold of care. So I think Cornell hides behind "we have the best lab" argument to avoid actually providing quality continuity of care. The waiting room holds 100 people. You check in with a swipe card. It is incredibely impersonal. They do not run on time. When you get called in you will see random blood draw person- i swear I never saw teh same person twice. Then you will be assigned a room and random young dr will do your scan. I seriously had to ask a few of tehm if they were med students or not becuase tehy looked so young, and again, I never saw teh same person twice. This is a problem becuase everyone measures follicles differently and you are relying on their measurements being given to your dr to decide on what next steps are needed. So if you are deciding when to trigger and someone measures either generously or conservatively it can actually have a major impact on your outcome. I hated that I literally never saw Dr. Davis and they drs doing the scans were so clearly like- whatever- about their job. It is a factory. I also really, really have a major issue with how they handle retrievals. First of all, EVERYONE is required to come to a 6am class and sort of group blood work the day before your retrieval even if you have already done multiple retrievals. They come out with a clipboard and the order that your name goes on teh clipboard is the order that you are seen. So you sit around a conference table with all the women who are being retrieved the next day. Too bad about HIPPA and expectations of privacy- there are NONE. You could end up sitting there with your boss, or your sister in law, or your hairdresser. I actually can;t believe it's legal. Then they call yuo back one at a time to do blood and sign forms. I then refused to stay for the class ofw hat to expect becuase this was going to be by 4th or 5th retrieval which I told them. The nurses were not nice about it all and threatened to cancel my cycle if I messed up anything. I was like- you are handing me a piece of paper with the extensive instructions of what to do. i can read and I will follow them . And then I left. Then the next day I showed up at 6am again- for a 10am retrieval- which is just obnoxious. Then again, you are called by name and given scribs to change into they put the IV in your arm. And then you are put in a waiting room with all the same women AND their partners, parents etc... in scrubs... with an IV sticking in your arm. And you wait. Again. And then they call you by name in groups of 3 and take you to a tiny waiting room. There one at a time the anethesiologist pulls you into the hallway (i swear) to have a private converastion about any anethesia you may have. I had 2 very lovely girls I was sitting with and we kinda chatted a bit but honestly, what if you don't really want to be in scrubs with strangers having a convo right before your retrieval? Then they take you one at a time and you see whoever is on call for retrievals that day- you may or may not have ever met them. Then you go to recovery. They wake you up with mandatory pain pills and send you on your merry way. They do tell you how many eggs were retrieved and thats it. Having had a a fair amount of clinic experiences by the time I got there I had a lot of comparisons to other clinics and this model is by a loooong shot, my least favorite. I ended up moving my 10 frozen 2PNs to another clinic because I refused to ever cycle with them again.

The clinic is run very smoothly and professionally. All parts of my treatment plan were clearly explained to me. All test results were clearly explained. They helped with insurance matters. Also, they treated the COVID-19 pandemic with utmost care (check in with nurse before entering office, mandatory face masks, etc). I appreciated this very much.

Everything about the clinic medically was incredibly organized. From scheduled appointments, to daily monitoring, it was not often we had to wait very long. I only had once instance in morning monitoring with a doctor doing the ultrasound that I felt was subpar (by only a little) to the others. But all results of morning monitoring and how well I was doing during stimulation was still ultimately in Dr. Rosenwaks’ hands. My greatest grievance with the clinic is how billing is handled. It was ultimately a mess. They tried to tell me multiple times I had 1 IVF cycle covered by insurance. I told them we spoke with my insurance company numerous times and that was not the case. Now we have extensive bills after they submitted through insurance when we should have been considered as a patient paying out of pocket. We are still working on getting this sorted out.

They operate very efficiently. Very organized. The receptionist is a very knowledgeable and helpful. She’s on top of her game when it comes to rescheduling or scheduling an appointment. She knows the medications and works with insurances to give you the best options. It was very pleased with how organized and helpful this establishment was.

The clinic is state of the art. The clinic also has high tech equipment and hires a professional staff. The clinic is also clean and spacious. The clinic can get busy but I never felt like I had to wait too long. I have never waited longer than 30 minutes. If you don’t want to wait then you should get there as soon as the clinic opens.

The Tribeca office was an overall very well-run facility that was clean and well maintained. The support staff (front desk staff, office manager, phlebotomists, and medical assistants) were all kind, patient, and lovely to work with. It helped make the daily / frequent visits less stressful.

The clinic itself is a well oiled machine, everything runs smooth and efficiently. They have never failed to call me with results or instructions on treatment and I have never had to wait for more than 15 minutes for an appointment. The Tribeca office is also so clean and modern.

There was rarely a long wait during monitoring hours. The clinic staff was professional and efficient. At the other clinic I went to, there was frequently a discrepancy between the plan I had discussed with the doctor and the plan the nurses would tell me. This never happened at Cornell. The entire team was on the same page.

Very organized. I had previously been at RMA and RMA had someone who helped with financial coordination a bit more, but Weill has that as well, however they have you call your insurance and confirm everything personally which took some time. Other than that, zero complaints.

Cornell is an amazing practice. With offices in NYC and garden city it was very convenient. Everyone I spoke to or dealt with was amazing. I can not recommend Cornell enough. Every office was clean and every staff member was extremely helpful. Every office was able to take on many patients at once, all while giving indivualized care.

Clinic was very efficient with morning screenings and blood work and ultrasounds. I never had to wait more than 30minutes. The billing and financial part of the clinic SUCKS! I make enough money to pay my bills in full every month AND somehow i got sent to collections not ONCE but TWICE for not paying a bill that I NEVER RECIEVED! Also - about 8 months after my Failed IVF, i received a check for over $3,000 — i must have at some point overpayed and this was the reimbursement that i recieved in the mail with no explanation. TERRIBLE BUSINESS SERVICE.

You never have to wait here. If you are leaving work and coming to clinic you will be out in less than 20-25 mins finishing your appointment. There is no wait time. The location is good, the clinic looks new and clean. Weaknesses - dealing with billing team