How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is sometimes warm and smiley, sometimes no nonsense, sometimes appears not invested. She is by the book (doesn't believe the research supports supplements, acupuncture, etc). I completed 1 egg retrieval, had 1 cancelled cycle, and about to begin another egg retrieval.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Come prepared with questions and research.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
We have done a couple of rounds of IVF retrievals with Dr. Kang. Prior to working with her, we were at RMA for 4 timed intercourse cycles, 3 IUIs, and 3 rounds of IVF. Dr. Kang started by treating us like a human at the beginning of the treatment. During the first cycle she stated that she thought our previous clinic overstimulated us and she was confident we could have more success with less aggressive medication regimens to stimulate eggs. The first cycle we had 4 embryos, but only 1 was viable on testing. The second cycle was cancelled. However, when we met with her for the next cycle to discuss the treatment plan, she was much colder. We stated that due to insurance, this is our last cycle and we want to optimize it. She looked at us and said, "well we go into all of our treatment cycles thinking that." When we asked for advice she wouldn't give us any suggestions and instead said, "Well what do you want to do?" I tried giving ideas based off of treatments I heard of through other support groups, online research, friends such as using Clomid on the male, procedures on myself, etc. She shook her head at all of them and said, "what else are you thinking?" So finally I responded, "Well, you are the professional and this is your area of expertise, I'm only telling you the little research I've done, why don't you give us some ideas based on your knowledge?" She was reluctant to come up with more suggestions but finally agreed to do a check up and after some time came up with a plan. I felt discouraged like I had to do the work on my own. Also felt as though she was not invested in our treatment after hearing we were running out of funds in our insurance plan.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
1. Egg retrieval using an estrogen priming protocol (20 retrieved, 11 mature, 8 fertilized, 4 blastocysts, PGS testing 1 normal). 2. Same protocol for round 2, cycle cancelled due to poor response. 3. Will begin shortly, estrogen priming with microdose lupron flare to see if it controls eggs better.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Overall, its hit or miss. Seems like they are usually in a rush to call or se the next patient and its hard to stop them to ask questions.
Describe your experience with Weill Cornell Medical College.
Weaknesses: The billing team and clinic are very separate and they don't communicate with one another. Unnecessary hoops for "veteran IVFer's" to jump through, like their IVF class, retrieval class in the city, etc. Its like they have unrealistic expectations on the amount of time their demands waste on the patients lives. For instance, a trigger shot may be administered at 12 midnight, then they expect the patient to come into the city for a 6am class - regardless of where you live so you may be coming from hours away, need to drive (awful parking) or take a train (horrible schedule at that time). Meaning you get 1 hour of sleep and they just tell you to deal with it.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Most times the wait is over an hour, though recently it has been under 15 minutes. Basically very variable.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Insurance covered but responsible for many copays, some medications.
What specific things went wrong at Weill Cornell Medical College?
- Failed to call in prescriptions to pharmacy
- Failed to inform you of changes in protocol
- Provided conflicting information
Describe the specific things that went wrong at Weill Cornell Medical College.
During the first retrieval, they changed the trigger and didn't explain why. It was after hours so I couldn't get in touch with my doctor and they were annoyed I was requesting more information about this. Also, the billing team expects patients to do all the pre-authorizations for them (my previous clinic did all this work for you). Then when medications change, they don't explain if they don't have pre-auth for it. You're expected to keep track of all of that. If you don't have strong knowledge in billing, etc. then good luck figuring it out. Also, through my insurance this clinic is considered a "center of excellence", which means no copays etc. However, they will send their tests etc to the hospital, which is out of network. So you have to constantly fight about billing. At the previous clinic I was at, no matter what was done and sent to external labs etc, you weren't responsible for even a penny. It shows the difference in the billing teams and their investment in helping their patients. then, to top it all of, you'll get mailings every few weeks asking for donations to their hospital for their "top notch care" they gave you....