West Coast Fertility Centers

3 doctors work here

Rated 9.6
Strongly recommend: 88%Neutral: 11%Don't recommend: 1%9.6
88% strongly recommend
6 reviews
Operations
9.9
9.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.8
9.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.9
9.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
196
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Fountain Valley
11160 Warner Ave
Fountain Valley, CA 92708
714.513.1399
Fullerton (closed)
301 W Bastanchury Rd
Fullerton, CA 92835
714.446.1234

1 patient review filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
7
0
Age 34
Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
2nd of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
he [Dr. David Diaz] is incredibly knowledgable...We only had the consultation and my husband did his semen analysis...was very kind and thorough in our consultation. He made sure we understood exactly what was happening with my body and why we were not getting pregnant naturally. He spent a great amount of time with us and made us feel like he cared about helping us...We wanted to move further into testing but his staff made that impossible. Dr. Diaz is good, his staff is horrid.
We only had the consultation and my husband did his semen analysis [at West Coast Fertility Centers]. We wanted to move further into testing but his staff made that impossible. Dr. Diaz is good, his staff is horrid...I dealt with two people in his office. The lady at the front, Norma, who is responsible for filing paperwork with insurance and calling to update on things and Mike, the billing coordinator. Both were awful. Norma would never call when she said she would and I would have to call for weeks at a time
How was your experience with David Diaz (retired) at West Coast Fertility Centers?
Dr. Diaz was very kind and thorough in our consultation. He made sure we understood exactly what was happening with my body and why we were not getting pregnant naturally. He spent a great amount of time with us and made us feel like he cared about helping us.
What's one piece of advice would you give a prospective patient of David Diaz (retired) at West Coast Fertility Centers?
Listen to him because he is incredibly knowledgable.
During treatment, were you treated like a number or a human with David Diaz (retired) at West Coast Fertility Centers?
Dr. Diaz was very kind and informative. His staff were the opposite.
Describe the protocols David Diaz (retired) used in your cycles at West Coast Fertility Centers and their degree of success.
We never got this far. We only had the consultation and my husband did his semen analysis. We wanted to move further into testing but his staff made that impossible. Dr. Diaz is good, his staff is horrid.
Describe your experience with the nursing staff at West Coast Fertility Centers.
AWFUL. I dealt with two people in his office. The lady at the front, Norma, who is responsible for filing paperwork with insurance and calling to update on things and Mike, the billing coordinator. Both were awful. Norma would never call when she said she would and I would have to call for weeks at a time and then it would be like "oh, I had your file out to call you." Well Norma, that's great but you didn't. Mike was the most condescending person I have ever met and I work in customer service. He allowed us to pay our part of the insurance cost (after I had filed a grievance because they refused to file with insurance even though I had a referral) without having to get a separate referral for my husband for his analysis. Of course I thanked him several times, but the next three times I talked to him he kept mentioning that I "had not shown an acceptable level of appreciation" to him.
Describe your experience with West Coast Fertility Centers.
If Dr. Diaz had another staff I would say go for it, but with the current staff he has I cannot in good faith recommend this clinic. The billing coordinator is awful, the front desk staff is forgetful and doesn't return any calls. That was just trying to get a biopsy and semen analysis done. I cannot imagine trying to actually do IVF there.
Describe the costs associated with your care under David Diaz (retired) at West Coast Fertility Centers.
Just the cost of the consultation. Insurance covered 50% so I believe it was $150.00 for me.
What specific things went wrong at West Coast Fertility Centers?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
7
Doctor
David Diaz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
West Coast Fertility Centers
Fountain Valley
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources