Alan Copperman

RMA of New York

Rated 7.2
Strongly recommend: 56%Neutral: 10%Don't recommend: 34%7.2
56% strongly recommend
50 reviews
Humanity
7.4
7.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.6
7.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
New York Medical College
Residency
Yale
Fellowship
Mount Sinai

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Alan Copperman works in 1 office at

RMA of New York
Rated 8.4
Strongly recommend: 67%Neutral: 16%Don't recommend: 17%8.4

Explore Clinic
NY - Eastside
635 Madison Ave
New York, NY 10022

50 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 41
1 IVF
Unexplained
European
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Copperman] has an excellent coordinator and nurse who quickly relayed information...He’s the chairman so if you want to see the same doctor every visit, he may not be the best choice. I wanted the best chance for a healthy baby, which is why I chose Dr. Copperman...Follistim 225 daily, 1 vial Menopur for a few days then 2 vials. Trigger shot! And that’s it for the retrieval. Estradiol 6mg daily and progesterone 50 nightly...
Katrina Garbin is a fantastic nurse [at RMA of New York]! Smart, considerate and genuinely calmed me down on multiple occasions...It’s a big operation. Doesn’t have a strong holistic or nutrition component which I think would be helpful. They do have a nutritionist but I did not work with them...He’s [Dr. Copperman] a brilliant doctor! We have had better than expected results thus far...It’s an amazing feeling to completely trust the process since he is my doctor...
How was your experience with Alan Copperman at RMA of New York?
He’s a brilliant doctor! We have had better than expected results thus far. He has a really sweet coordinator and I I adore one of his nurses (Katrina Garbin). It’s an amazing feeling to completely trust the process since he is my doctor.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
He’s the chairman so if you want to see the same doctor every visit, he may not be the best choice. I wanted the best chance for a healthy baby, which is why I chose Dr. Copperman!
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
He has an excellent coordinator and nurse who quickly relayed information.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Follistim 225 daily, 1 vial Menopur for a few days then 2 vials. Trigger shot! And that’s it for the retrieval. Estradiol 6mg daily and progesterone 50 nightly
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Lily L)
Katrina Garbin is a fantastic nurse! Smart, considerate and genuinely calmed me down on multiple occasions
Describe your experience with RMA of New York.
It’s a big operation. Doesn’t have a strong holistic or nutrition component which I think would be helpful. They do have a nutritionist but I did not work with them. Xcxccxccccccxxxccxcccccc ccxccxccccccxxxccxccc
Describe the costs associated with your care under Alan Copperman at RMA of New York.
Insurance paid $10K, we paid $8000 out of pocket
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We used PGT testing so we went with one
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
4
NPS
6
Age 39
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Alan Copperman is excellent at what he does but he is not the warmest person. I didn’t feel like he knew or cared who I was when I saw him. He seemed busy and didn’t take the time to explain much... I had few interactions with doctor...During these visits, he was overall detached and cold. Simply performing the sonogram and speaking only the necessary.
RMA of NY is a well run clinic. It is very efficient. However a lot of patients go through this clinic and I felt like a number. I would be in and out of there fast but I was just one of many women patients there...The team was efficient, responsive and well organized. They would schedule my blood work and other exams and everything ran smooth. Not too long a wait in the waiting room. I could speak on the phone with a nurse quickly if I had any questions about a medication or how to use it.
How was your experience with Alan Copperman at RMA of New York?
This doctor came highly recommended and he sure has a lot of experience treating infertility. He was honest in telling me that I didn’t have a lot of follicules and that there was a chance that I couldn’t get any viable embryos. He debated whether to continue the cycle or cancel and try another time but decided to keep going. In the end only one embryo reached J5 but turned out to be no good for transfer. I had few interactions with doctor Copperman - during the initial introductory visit (via Zoom) and then 2 or 3 times during the sonograms to see the evolution of my follicules during the hormone stimulation. During these visits, he was overall detached and cold. Simply performing the sonogram and speaking only the necessary. I would try to get more information but he wouldn’t share much. It is a stressful time and this doctor wasn’t warm or reassuring during the process.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Do not expect a lot of hand holding or compassion.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Alan Copperman is excellent at what he does but he is not the warmest person. I didn’t feel like he knew or cared who I was when I saw him. He seemed busy and didn’t take the time to explain much.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I had strong hormone stimulation meds to retrieve my own eggs. 9 were retrieved and 5 fertilized.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Abigail Goldberger)
The team was efficient, responsive and well organized. They would schedule my blood work and other exams and everything ran smooth. Not too long a wait in the waiting room. I could speak on the phone with a nurse quickly if I had any questions about a medication or how to use it.
Describe your experience with RMA of New York.
RMA of NY is a well run clinic. It is very efficient. However a lot of patients go through this clinic and I felt like a number. I would be in and out of there fast but I was just one of many women patients there.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
My IVF cycle was about $15,000
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Doctor recommended single embryo transfer which I approved also
4
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2014 - 2021, Successful
NPS
10
NPS
10
Age 33 - 40
3 IVF
Male Factor
European
Income $500K+
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Copperman is an excellent doctor, a kind and compassionate human who is also honest and straightforward. He has a very calm demeanor and a positive attitude...I did three rounds of IVF with Copperman. The first was in 2014 when I was 34, and this was the most productive. I had 7 embryos (all male, 1 girl) and gave birth to a healthy baby boy in 2015. In 2017 I returned again, and the female embryo didn’t make it through the thaw process so I transferred another boy which resulted in another healthy baby...
Amazing staff [at RMA of New York], an efficient and effective process with checks and balances built in along the way, and it was always easy to get ahold of someone. While it can feel factory like, the personal nurse assigned changes that...The entire staff was warm and personable, while also being focused and down to business...They are a well-oiled machine with an efficient and effective process...
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman is an excellent doctor, a kind and compassionate human who is also honest and straightforward. He has a very calm demeanor and a positive attitude. He’s the opposite of a slick marketing machine. I did three rounds of IVF with Copperman. The first was in 2014 when I was 34, and this was the most productive. I had 7 embryos (all male, 1 girl) and gave birth to a healthy baby boy in 2015. In 2017 I returned again, and the female embryo didn’t make it through the thaw process so I transferred another boy which resulted in another healthy baby. In 2020 at age 39 I returned for two more rounds of IVF with purpose to get a female embryo and I was not nearly as successful… only getting one male embryo. In hindsight I should have done an IVF round in 2018 after giving birth. But I wound up accepting reality and successfully transferring a 3rd male embryo, and now I am the mother of three beautiful boys. RMA gets criticized for being a factory, but that’s what you want! They are a well-oiled machine with an efficient and effective process. Fertility is NOT the time to go boutique, it’s the time to go with the operation who has a lock-step process in place.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Trust the process but do NOT delay another minute in getting your fertility journey underway.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman is a lovely person and has a very calm demeanor. He was always positive while also being honest especially in my latter cycles at a later age.
Describe your experience with your nurse at RMA of New York.
The entire staff was warm and personable, while also being focused and down to business. They do an amazing job at hiring!
Describe your experience with RMA of New York.
Amazing staff, an efficient and effective process with checks and balances built in along the way, and it was always easy to get ahold of someone. While it can feel factory like, the personal nurse assigned changes that.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I was not interested in having twins, but was deemed likely to carry them so we only transferred one embryo at a time
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 39 - 40
3 IVF
Poor Egg Quality
European
Income $200K - $499K
Teacher
Only Doc Seen
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Copperman was very thorough and was sure to explain everything to us. He was also very candid as to what the possible results could be and all possible options we should keep in mind...He also did not give us false hope and never pushed for us to do something that he did not believe would work...believe in just a single embryo transfer...starts out less aggressive...For the second and third round of IVF, he changed some of the medication and dosage. I did have more eggs retrieved the second and third time.
The clinic [at RMA of New York] has a wonderful system of when you have to come in for monitoring. All procedures are done in the same facility. The office is very clean. The office runs very well and are quite organized. All staff is friendly and caring...I had multiple people on Dr. Copperman's staff that I could communicate with via email and phone and they were all very timely in their response
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman was very thorough and was sure to explain everything to us. He was also very candid as to what the possible results could be and all possible options we should keep in mind. He has a very kind, sensitive but candid way about him. He also did not give us false hope and never pushed for us to do something that he did not believe would work.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
He is honest but very sensitive to your situation and wants to do what is best for the woman's health.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman and his staff were extremely attentive to both me and my husband. When we met with him, we never felt rushed and he really took the time to explain things to us and answer our questions. After our initial consultation, we wanted to meet with Dr. Copperman again before starting IVF and he quickly made time for us. His staff was always quick to reply to us and always made time for us. We really felt supported by Dr. Copperman and his team and you could tell that they really wanted the best for us and were doing everything they could to help us.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
The first round of IVF, Dr. Copperman starts out less aggressive because one does not know how each woman will react to if you start too aggressive and that could actually cause further problems. For the second and third round of IVF, he changed some of the medication and dosage. I did have more eggs retrieved the second and third time.
Describe your experience with your nurse at RMA of New York.
I had multiple people on Dr. Copperman's staff that I could communicate with via email and phone and they were all very timely in their response. They were also very compassionate and sensitive.
Describe your experience with RMA of New York.
The clinic has a wonderful system of when you have to come in for monitoring. All procedures are done in the same facility. The office is very clean. The office runs very well and are quite organized. All staff is friendly and caring.
Describe your experience with your monitoring appointments at RMA of New York.
RMA had designated morning monitoring hours each day of the week, every day except Christmas. Monitoring hours runs like a well-oiled machine.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
I had three rounds of IVF, each round was around $10,000. My insurance covered one round so I paid over $20,000 for IVF. The fee for the anesthesiologist is a separate cost--I think $700 per procedure.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Copperman and RMA believe in just a single embryo transfer because they put the health of the woman first. If they were to transfer multiple embryos there is more of a risk of becoming pregnant with multiples, which can cause harm to the woman's health.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
NPS
8
NPS
8
Age 36 - 40
2 IUI
1 IVF
1 Egg Freezing
Unexplained
Ashkenazi Jewish
Professor
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Successful
Dr. Copperman was warm and personable, but also very direct and factual. I appreciated that he discussed data and probability to give us accurate expectations. He came across as very knowledgeable and trustworthy...You will mostly interact with [his] assistants, but they are all excellent. There were some times when Dr. Copperman did contact me directly, though, and that was appreciated.
She [RMA of NY nurse] was super warm and personable and was always very responsive when I had questions...I underwent IVF in March/April 2020, at the height of the pandemic. I was super nervous and stressed, but the clinic was very organized and responsive and definitely put me at ease. Luckily, despite the stress, I had a successful transfer.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman was warm and personable, but also very direct and factual. I appreciated that he discussed data and probability to give us accurate expectations. He came across as very knowledgeable and trustworthy.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
You will mostly interact with Dr. Copperman’s assistants, but they are all excellent. There were some times when Dr. Copperman did contact me directly, though, and that was appreciated.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordyn Banks)
Our coordinator Samantha was fabulous! She was super warm and personable and was always very responsive when I had questions. The nurse Jordyn Banks was also great.
Describe your experience with RMA of New York.
I underwent IVF in March/April 2020, at the height of the pandemic. I was super nervous and stressed, but the clinic was very organized and responsive and definitely put me at ease. Luckily, despite the stress, I had a successful transfer.
8
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 17 Eggs Frozen
NPS
10
NPS
10
Age 28
1 Egg Freezing
PCOS
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
On the day of the surgery he [Dr. Coppernan] was kind and calm. I walked into the OR room which could have been a scary intimidating experience but he reassured me and walked me in...He held my hand as they put me under anesthesia. I adore him and am so grateful for him...made me feel like I was the only patient under his care. He was thorough and took the time to explain everything to me in great detail. He spent an hour with me at my consultation answering my questions and reassuring me. He was real and down to earth. He was the best part of my monitoring appointments. He was kind, gentle and mindful of any previous concerns we had discussed. I told him that I had white coat syndrome and he never wore his white coat at any of my appointments following that statement. He was always thorough and never rushed. He is very genuine, caring and compassionate.
RMA NY generally is a big, popular clinic that has a high volume of patients...My care coordinator, Sam was the most supportive, amazing, incredibly hilarious human being ever. She and I became girlfriends...I highly recommend that you go in right when monitoring hours open / start and you'll get right in and out of there...The nurses for my ultrasounds were very nice but I had to tell Dr. Copperman that nurses should always introduce themselves prior to an ultrasound taking place. After I provided that feedback, all the nurses introduced themselves by name prior to my ultrasounds. I wish the waiting room had a better, brighter, more welcoming atmosphere. The doctors I saw on rotation for my monitoring appointments were very nice.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman was a phenomenal communicator. He was compassionate, caring and genuine. He was very thorough and always spent as much time as necessary with me to ensure all my questions were answered and all of my concerns were addressed. I told him that I had white coat syndrome and he never wore his white coat when meeting with me from that point forward. He would email me directly to check in on me throughout my cycle. Dr. Copperman was the best part of my visit to RMA NY every time I got to see him. He is so sweet and sincere. His bedside manner was out of this world. He encouraged me throughout my cycle and praised me for my bravery in my decision to preserve my fertility. There is literally no other Reproductive Endocrinologist that I would trust with my fertility other than Dr. Copperman. The choice was easy. He was so sweet to my partner and great with my sister. On the day of the surgery he was kind and calm. I walked into the OR room which could have been a scary intimidating experience but he reassured me and walked me in. The team introduced themselves to me and explained what role they would be playing in my retrieval. He held my hand as they put me under anesthesia. I adore him and am so grateful for him.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
RMA NY generally is a big, popular clinic that has a high volume of patients. I didn't care about that as long as I was under the care and supervision of Dr. Copperman.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman made me feel like I was the only patient under his care. He was thorough and took the time to explain everything to me in great detail. He spent an hour with me at my consultation answering my questions and reassuring me. He was real and down to earth. He was the best part of my monitoring appointments. He was kind, gentle and mindful of any previous concerns we had discussed. I told him that I had white coat syndrome and he never wore his white coat at any of my appointments following that statement. He was always thorough and never rushed. He is very genuine, caring and compassionate.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I was on 2 vials of Menopur every night with the exception of one night when they dropped it down to 1 vial. I was on 150 IU of Gonal-F that I injected every morning. Towards the end of my cycle, they dropped the Gonal-F to 112.5 IU. The last few days of my cycle I did Gonal-F in the morning and Menopur and Cetrotide at night until my trigger shot.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Sam Maguire & Jordyn Banks)
My care coordinator, Sam was the most supportive, amazing, incredibly hilarious human being ever. She and I became girlfriends. My nurse coordinator Jordyn was a dream to work with. She was always on top of everything and spent the time to sit with me and explain my protocol as well as provide me with injection instructions and tips. Both Sam and Jordyn went above and beyond for me. They're both my fertility fairy God Mothers.
Describe your experience with RMA of New York.
The waiting room could definitely be improved in terms of atmosphere and furniture but don't let that turn you off. Sometimes classical music would be playing today's top hits and I really liked that when it was on. The colors in the waiting room were a little dark and dreary. Sometimes the phlebotomist didn't introduce themselves by name but kindly greeted me as I went back for blood work. My very first visit was a little confusing as I had never been to a monitoring appointment before and didn't know the process / what to expect and I didn't receive instructions from the front desk check in coordinators when you sign in. I think that all new patients that come in for their first monitoring appointment should be told what to expect and what the process entails (sign your name on the sticker with your doctors name, sit in the waiting room until your name is called by a nurse, go back and get your blood work done, go back into the waiting room and wait to be called for your ultrasound, following the ultrasound go to the check out desk and formally check out and speak with a billing coordinator.) I had to self navigate my first appointment but after the initial monitoring appointment I got the hang of things in terms of the process. The nurses were always very pleasant. The billing coordinators required retraining in terms of how to speak to patients compassionately during check out. I made RMA NY aware of this immediately and shortly after I provided this feedback the billing coordinator experience improved drastically. At the end of the day, all I cared about was that I was under the care and supervision of Dr. Copperman and his team. Go to your monitoring appointment at 6:50 - 7AM - the early bird gets the worm and there are way less patients there and you get in and get right out!
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was super convenient. I highly recommend that you go in right when monitoring hours open / start and you'll get right in and out of there. The phlebotomist should be taking the time to explain blood work during your first monitoring appointment so that you understand as I was confused my first appointment. The nurses for my ultrasounds were very nice but I had to tell Dr. Copperman that nurses should always introduce themselves prior to an ultrasound taking place. After I provided that feedback, all the nurses introduced themselves by name prior to my ultrasounds. I wish the waiting room had a better, brighter, more welcoming atmosphere. The doctors I saw on rotation for my monitoring appointments were very nice.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 39
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $500K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Incredibly sensitive, thoughtful and reassuring. He [Dr. Cooperman] has a calming demeanor and answered any question we had. He also did a good job delineating between what doctors knew versus what they suspected about reproduction which allowed us to have a more nuanced understanding of the process ahead.... Only Dr. Copperman and the RMA Genetics Counselor Teresa Cacchione had the presence of mind to look at my wife in person (rather than just on paper) and say let's 'This doesn't make sense. Let's order a retest.'
The strengths [of RMA NY] are in the ease of use, the medical acumen, the relatively low cost, and the results.... The weakness is that there is always a new face. We saw our doctor plenty but not even every other visit. You just have to be okay with that.... If you got there by 8, it was easy. If you came at 8:30, there was a backup. The monitoring and blood draw was quick. Seeing a nurse could take time.
How was your experience with Alan Copperman at RMA of New York?
Incredibly sensitive, thoughtful and reassuring. He has a calming demeanor and answered any question we had. He also did a good job delineating between what doctors knew versus what they suspected about reproduction which allowed us to have a more nuanced understanding of the process ahead.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Ask for odds. The guy has an encyclopedic knowledge of how this works. We found knowing that one part of the process was less certain than others helped us manage expectations.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Due to false positive on a genetic test by our OB-GYN, by the time we found our way to RMA, we had already seen a host of other specialists including another big name fertility clinic. We were worried not only about our reproductive capacity but also my wife's future health. Only Dr. Copperman and the RMA Genetics Counselor Teresa Cacchione had the presence of mind to look at my wife in person (rather than just on paper) and say let's 'This doesn't make sense. Let's order a retest.' It took only a few days to rule out the impossibly rare combination of disorders previous doctors had assume my wife had from one botched test. From there, we engaged in routine IVF therapy, during which time we always felt like every doctor, nurse, counselor and administrator genuinely cared for us.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
We did three retrieval cycles, each with a different third drug. The third cycle worked significantly better than the previous two.
Describe your experience with the nursing staff at RMA of New York.
There were two nurses, Leila and Jordyn, who we saw the most and were extraordinarily knowledgeable, kind and even somehow fun. Of course, over multiple cycles we might have seen a dozen nurses. All were good, but not all were great. Sure, that can be unnerving at sensitive times, but it's wasn't actually a problem. If ever something seemed off or an instruction was worded vaguely, we just called later in the day. A different nurse would take our call and help us clear it up.
Describe your experience with RMA of New York.
The strengths are in the ease of use, the medical acumen, the relatively low cost, and the results. (We have an 11 day old son. And the pregnancy was totally uneventful in a good way.) The weakness is that there is always a new face. We saw our doctor plenty but not even every other visit. You just have to be okay with that.
Describe your experience with your monitoring appointments at RMA of New York.
If you got there by 8, it was easy. If you came at 8:30, there was a backup. The monitoring and blood draw was quick. Seeing a nurse could take time.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
For nine months of care out of pocket expenses were about $40K but that includes pharmacy bills. We elected to do things in a manner that minimized our coverage, but costs would have fractional if we had followed the mandate of our insurer.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 33 - 34
3 IUI
PCOS
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Copperman and his team of nurses were always available to me via email or phone.... He is extremely data driven and clearly makes his decisions based on my specific case and takes great care in reviewing my charts at every turn. He's very precise in how he does this. I also felt like during the more difficult appointments he made a point to spend more time with me and answer all my questions and make sure I was feeling as good as possible about our plan of action.
I think some of the nurses [RMA of NY] who take blood tests need to be better trained - I've had a few instances where the blood draws have been painful/difficult. While it does have a "factory" feel it is SO efficient and I rarely wait more than 15 minutes for any appointment, which says a lot in New York City. Everyone is kind, smiles when you walk in, and I truly believe they try to make you feel as comfortable as possible.... Jordyn was the first person we met with and has been there at every step of the way
How was your experience with Alan Copperman at RMA of New York?
He is extremely data driven and clearly makes his decisions based on my specific case and takes great care in reviewing my charts at every turn. He's very precise in how he does this. I also felt like during the more difficult appointments he made a point to spend more time with me and answer all my questions and make sure I was feeling as good as possible about our plan of action. He also has called me in response to an email I sent him once just to make me feel better. He clearly cares about his patients and wants them to succeed at having a healthy pregnancy.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Ask questions if he speaks too quickly or goes too fast -- I think sometimes he forgets it's new information to his patients but any time I've asked him to clarify or re-explain it's been no problem.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman and his team of nurses were always available to me via email or phone. I never felt badly reaching out with extra questions and I always feel like they really care and are "in it" with me.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
We did three IUI cycles with Femera, which he said was better than Clomid for patients like me with PCOS. We were also briefly on an antagonist protocol for IVF before it was cancelled due to a lead follicle. During that IVF treatment I was monitored every 2 days also because of my PCOS.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordyn B and Samantha M)
Every single nurse on Dr. Copperman's team has been fantastic. Jordyn Banks was the first person we met with and has been there at every step of the way - even giving me her cellphone number in case we had any urgent questions/concerns after hours. Samantha M is our IVF coordinator and was so detailed and organized from the get go and responds to e-mails immediately. I always felt like they were on top of everything at every turn.
Describe your experience with RMA of New York.
I think some of the nurses who take blood tests need to be better trained - I've had a few instances where the blood draws have been painful/difficult. While it does have a "factory" feel it is SO efficient and I rarely wait more than 15 minutes for any appointment, which says a lot in New York City. Everyone is kind, smiles when you walk in, and I truly believe they try to make you feel as comfortable as possible.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Copperman has said he will only transfer 1 embryo at a time and that is fine with us.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 40 - 41
1 IUI
1 IVF
1 Egg Freezing
Tubal Blockage
South Asian
Income $100K - $199K
Only Doc Seen
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I felt like a human because Dr. Copperman and the entire staff treated me with respect and I felt they catered to my specific needs. I was given information and results from tests in a timely manner via email and phone call from the nurses. Prescription were up to date and explained to me fully what they were for and dosage... He was determined to get us pregnant with success. The second transfer was a success and I gave birth to our baby boy on May 21st, 2020.
The girls who perform morning monitoring [at RMA of New York] are all very friendly and experienced. They made the whole procedure of giving blood easy and pain free. The experience was one of a kind. Even the billing department were caring and had patience in explaining questions I had concerning my bills...The staff are all very friendly and professional
How was your experience with Alan Copperman at RMA of New York?
I felt like a human because Dr. Copperman was warm and consoling. He was always happy to see me and was happier when he saw me and my husband on the crucial visits. My husband and I started our journey with Dr. Copperman in October of 2018. He assured us we will get to the bottom of why I was miscarrying earlier and then not able to conceive later on. We found out the my left Tube was blocked. We then proceed to IUI which was not a success. Our next step was egg retrieval. My husband felt comfortable as well when he had to give his specimen. Dr. Copperman and everyone at RMA of New York were so helpful and caring and friendly. The egg retrieval was a success and we did the embryo transfer which resulted in a pregnancy. Now the next part gets sad but with a happy ending. Our first transfer resulted a miscarriage. We found this out when I went in for a routine visit. Dr. Copperman immediately grabbed my hand to console me. He made sure I was ok before he let go. He was determined to get us pregnant with success. The second transfer was a success and I gave birth to our baby boy on May 21st, 2020.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
The advice I would give is not to give up. My husband and I started the process in October of 2018 and I gave birth to our baby boy on May of 2020. Dr. Copperman is very compassionate and will not give up on you.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
I felt like a human because Dr. Copperman and the entire staff treated me with respect and I felt they catered to my specific needs. I was given information and results from tests in a timely manner via email and phone call from the nurses. Prescription were up to date and explained to me fully what they were for and dosage. The entire staff of RMA of NY Eastside made me feel like a human.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Dr. Copperman had me check my tubes to see if they were blocked. One was blocked. We then moved to IUI. I got pregnant but unfortunately it led to a miscarriage. We then started the process for egg retrieval. My husband had to submit his sperm as well. After the retrival we did the transfer. The first one was a miscarriage. The second one led to me giving birth to my baby boy on May of 2020.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Nurse Jordyn)
They were very professional and knowledgeable. They were very pleasant and caring as well..
Describe your experience with RMA of New York.
I wouldn't change a thing. The girls who perform morning monitoring are all very friendly and experienced. They made the whole procedure of giving blood easy and pain free. The experience was one of a kind. Even the billing department were caring and had patience in explaining questions I had concerning my bills.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was done with ease and in a time that was convenient for me. The staff are all very friendly and professional
Describe the costs associated with your care under Alan Copperman at RMA of New York.
My insurance paid for most but put of pocket for the entire process ran us around Twenty thousand dollars
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
2
NPS
1
Age 39
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Marketer or PR
1st of 3 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He's [Dr. Copperman] knowledgable, yet very clinical. Very pro western medicine, not all that progressive and a bit one sized fits all. His strength certainly comes from that fact that he has years of experience and a successful clinic, and while he can be rushed, he is certainly compassionate. He personally called us after we had an extremely unfortunate cycle.
[RMA of NY] is certainly a cattle call and everything is piecemeal and siloed - each part of the process takes place in a different area with a different person. You interact with at least 3-4 people in a single visit and it's never the same people. I knew that it was a large center before cycling, yet they could add some continuity, such as being assigned to one nurse for your cycle.
How was your experience with Alan Copperman at RMA of New York?
He's knowledgable, yet very clinical. Very pro western medicine, not all that progressive and a bit one sized fits all. His strength certainly comes from that fact that he has years of experience and a successful clinic, and while he can be rushed, he is certainly compassionate. He personally called us after we had an extremely unfortunate cycle.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
It's a large clinic with 100s of patients cycling at a time. The nurses and doctors are compassionate; however, you don't see any of them enough to create a rapport.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Protocol 1: Antagonist, 300 gonal, 2 -3 powder menopur. 5 eggs, 0 fertilized Protocol 2: Microdose Lupron, lupron morning and night, 300 gonal, 2 powder menopur. 12 eggs, 3 fertilized The first cycle was a standard initial protocol and it did not work with my body, which is why we moved to a more aggressive microdose flare protocol. While results were much better we had challenges with fertilization at RMA. We dramatically increased our fertilization when we switched clinics.
Describe your experience with the nursing staff at RMA of New York.
They were kind and mostly provided directions. I especially appreciated that they both called and then emailed all directions and test results. When your head is spacey this is extremely helpful. They do not draw blood or interact with you at every visit, so the process is a bit more disjointed than it is at other clinics.
Describe your experience with RMA of New York.
It is certainly a cattle call and everything is piecemeal and siloed - each part of the process takes place in a different area with a different person. You interact with at least 3-4 people in a single visit and it's never the same people. I knew that it was a large center before cycling, yet they could add some continuity, such as being assigned to one nurse for your cycle.
Describe your experience with your monitoring appointments at RMA of New York.
Factory conveyer belt - they move quickly and efficiently and you all huddle in the waiting room until your number is called. It was no more than 10-15min for monitoring (note: heading in on the earlier side is better).
Describe the costs associated with your care under Alan Copperman at RMA of New York.
Not sure, but billing was easy if you are out of pocket. Extremely fast and efficient, one email clearly laying out all costs. Once you paid you never thought about it again, which was refreshing.
2
Doctor
Alan Copperman
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
1
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
0
Age 40 - 41
4 IUI
European
Ashkenazi Jewish
Middle Eastern
Income $100K - $199K
1st of 3 Docs
2 IVF With Other Docs
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Copperman gives off a bro-y vibe that is at odds with RMA’s purported reputation as an LGBTQ-friendly clinic...seemed uncomfortable with my transgender husband and I being affectionate in front of him. He overpromised and didn’t seem to show any concern or care for his plan for us failing repeatedly
They [RMA of New York] also have absolutely no training in accommodating people with disabilities and will ignore your accommodation requests even when you are very clear and specific...failed to introduce us to the finance team and gave us misinformation about the RMA finance team when we asked her directly.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman gives off a bro-y vibe that is at odds with RMA’s purported reputation as an LGBTQ-friendly clinic. He’s the kind of doctor who has sperm-shaped paperweights on his desk, if you know what I mean. He makes corny jokes and seemed uncomfortable with my transgender husband and I being affectionate in front of him. He overpromised and didn’t seem to show any concern or care for his plan for us failing repeatedly. The one nice thing I can say about him is that he was rarely present at my monitoring sessions.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
RUN AWAY AS FAST AS YOU CAN, consider finding a better fertility doctor, like a lamp or a piece of broccoli.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman outright refused to communicate with me by email in spite of the fact that I have a disability that makes it difficult to speak by phone. His team repeatedly “lost” information about my disability, gave me the wrong information by email, and even made notes in my records claiming they had sent out information they had not. His team (led by a coordinator named Jordyn) failed to introduce us to the finance team and when we asked outright if we could speak to someone who could help with finance options, we were told that there wasn’t anyone and that we had to discuss finances with our insurance company, not with the clinic. This meant that we entirely used up our fertility coverage on procedures that we could have afforded out of pocket and were not left with enough coverage to pay for IVF when the IUIs failed. What is perhaps the worst, though, is that when I explained via email for the umpteenth time that I could not communicate by phone for medical reasons, his response was to call me, unannounced, late in the evening. I obviously could not speak with him, but his office never followed up or even tried to make contact. I eventually went to my OBGYN who recommended him and asked if she could explain the situation to him. She did, and I still never heard from Dr. Copperman’s team apart from a message delivered by my unaffiliated OBGYN that he’d be willing to talk to me in person and could record the conversation for me to make it easier regarding my disability. No one at RMA cared, bothered to apologize, or ever made any kind of efforts to address the things his team failed to do.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I would love to describe the strategies that were used, but none of them were ever explained to me!
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordyn Banks)
Jordyn Banks failed to introduce us to the finance team and gave us misinformation about the RMA finance team when we asked her directly. She did the same when we asked for genetic counseling support. As our treatment progressed, she covered for her failure to communicate by adding notes to our record that claimed she had contacted us with vital and time sensitive information when she had not.
Describe your experience with RMA of New York.
I’ve seen other patients describe RMA as being too robotic but robots wouldn’t be this error-prone or incompetent. RMA does not care about patients, just their money. If your insurance runs out and you suggest that you may not have more money, they will discharge you and refuse to let you speak with your doctor. They have a “patient advocate and social worker” who is supposed to help you through the process but if you repeat anything she says to your doctor, she will accuse you (the patient) of violating confidentiality, and she will misrepresent your conversations in order to give the clinic reasons to discharge you. DO NOT agree to see her under any circumstances. Talking to her feels like being trapped in a Kafka novel. They also have absolutely no training in accommodating people with disabilities and will ignore your accommodation requests even when you are very clear and specific, and then claim that any resulting medical issues are your fault for not responding correctly.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
No one ever told me what anything cost, and they used up my entire fertility allowance without giving me any information.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
This doctor didn’t work with me on this procedure, only IUIs
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New York.
I just explained everything that went wrong in my previous answers and would prefer not to repeat it. I would be happy to chat with you via video or email for more information.
0
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
LGBTQ Care
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
LGBTQ Care
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
5
NPS
5
Age 36
Tubal Blockage
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I only had a consultation with him [Dr. Copperman]. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators. Im trying to decide if I should move forward with him... He seems really nice but I havent gone through with the treatment yet.... They [RMA] are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around.
They [RMA] are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around....I have insurance they said it was $8k out of pocket.... I only had a consultation with him [Dr. Copperman]. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators.
How was your experience with Alan Copperman at RMA of New York?
I only had a consultation with him. He said I could call or email with any concerns but then when I left and tried to call or email they said to speak to the nurses or coordinators. Im trying to decide if I should move forward with him or Nejat at Generation Next. RMA told me that with insurance it would be $8k. Nejat wont tell me how much it will cost yet.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Im not sure yet. He seems really nice but I havent gone through with the treatment yet.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I cant say yet as I havent moved forward with treatment.
Describe your experience with the nursing staff at RMA of New York.
n/a
Describe your experience with RMA of New York.
They are very responsive via email. The finance department told me exactly what I would be paying for and how much. Im concerned about the price and am shopping around. They said it would cost 8k. That is a lot for me out of pocket.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
I have insurance they said it was $8k out of pocket.
5
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Billing Department
4 of 5
Clinic Atmosphere
3 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Successful
NPS
10
NPS
9
Age 35 - 40
1 Egg Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Copperman has always given me his honest expert opinion -- many times in person -- even when the news was not what I necessarily wanted to hear. During the period of 4 years, from the time I underwent and completed an elective egg freezing cycle to ultimately using donor eggs to conceive a daughter with my now-husband, I've always found Dr. Copperman and his team accessible, concerned and deeply committed my success.
The third party team at RMA New York is exceptional. Everyone who touched our case was super organized, compassionate and truly rooting for our success... My only issue with RMA during the donor process was a lack of communication and 100% transparency about the rate of drop-off that's present in any cycle. I don't feel that we were fully informed about what to expect in this regard especially given my history. Had we been made truly aware and realized the rate of drop-off that we'd likely see from the start, we would have chosen to move forward with a non-shared cycle instead of a shared cycle. In the end, we had 3 embryos total and 2 were used to achieve our daughter. We have only 1 remaining.
How was your experience with Alan Copperman at RMA of New York?
I first worked with Dr. Copperman for my elective egg freezing cycle while still single. Only 2 eggs were retrieved and he informed me that he felt the peak of my fertility was likely several years earlier, in my 20s, which I felt was a little harsh at the time (I was 34 at the time of retrieval). Four years later, now married and with many disappointments on the fertility journey already under my belt, Dr.Copperman was exactly the doctor I needed. He gave me his expert opinion about my prognosis and best next steps for achieving a live birth (donor eggs). With his recommendation corroborated by another doctor at a different top NYC facility, we decided to move forward, with Dr. Copperman leading the charge. I was ready to stop chasing unicorns and wanted the outcome I was looking for, basically, to be a mom and to be able to carry our child.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
If you're truly ready for the outcome that you've been pushing for, whether the end result is exactly what you envisioned at the start, a little or even a lot different, Dr. Copperman is your guy.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman has always given me his honest expert opinion -- many times in person -- even when the news was not what I necessarily wanted to hear. During the period of 4 years, from the time I underwent and completed an elective egg freezing cycle to ultimately using donor eggs to conceive a daughter with my now-husband, I've always found Dr. Copperman and his team accessible, concerned and deeply committed my success.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara Berg)
The third party team at RMA New York is exceptional. Everyone who touched our case was super organized, compassionate and truly rooting for our success.
Describe your experience with RMA of New York.
RMA has a lot of patients overall but I found the third party experience to be very personalized, which it should be, given the financial investment. I didn't pay too much attention to what the waiting room looked like as far as physical bodies waiting for monitoring by the time I reached this point and was more concerned about the actual level of care.
Describe your experience with your monitoring appointments at RMA of New York.
I saw Dr. Copperman at nearly every monitoring appointment and once pregnant, he did my first ultrasound and released me personally several weeks later. When we had a scare midway through the pregnancy (unrelated to RMA), he saw us immediately to discuss and offer his opinion even though I was technically no longer under his care and hadn't been for several weeks.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
$24k shared donor egg cycle + additional transfer required to achieve pregnancy ($3k) + pregnancy visits ($1k) + frozen embryo storage ($1k/year) + required psych eval (few hundred) + meds.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We transferred one embryo at a time (I did 2 transfers in total) to reduce chance of multiples and limit overall risk.
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
Since I was never able to retrieve any eggs of my own in previous cycles while trying to get pregnant (vs. elective egg freezing several years earlier), I didn't realize the significant rate of drop-off when it comes to eggs retrieved vs. embryos fertilized vs. those embryos that survive, mature and are viable. My only issue with RMA during the donor process was a lack of communication and 100% transparency about the rate of drop-off that's present in any cycle. I don't feel that we were fully informed about what to expect in this regard especially given my history. Had we been made truly aware and realized the rate of drop-off that we'd likely see from the start, we would have chosen to move forward with a non-shared cycle instead of a shared cycle. In the end, we had 3 embryos total and 2 were used to achieve our daughter. We have only 1 remaining.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
1 Egg Freezing
1 Embryo Freezing
Diminished Ovarian Reserve
Uterine Fibroids
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Alan Copperman] is honest and caring. A genuine person. He cares about the mother and wants to ensure a heathy mom before a healthy baby...was at my every appointment and explained the next steps, risks, etc...I never felt over medicated, or over tested. I plan to go back if I decide to have another baby...I had two transfers with Dr Copperman. Both resulted in a pregnancy. My first pregnancy ended in a missed- miscarriage at 17weeks due to uterine fibroids. I of course was devastated, but Dr Cooperman was honest with me and told me that if we were to proceed I would need a myomectomy to remove the fibroids.
[RMA of New York was] Very organized, never much of a wait. Runs like clock work. Monitoring hours run smoothly and can handle quite a few patients at once. Calls with results usually take place before noon which is great...I yielded 12 eggs, 8 were mature, 5 made it to freeze and 4 were good...Jordyn and Samantha [nurses] were organized and responsive. At times I was over communicative via email but they put up with me and answered all of my questions and concerns.
How was your experience with Alan Copperman at RMA of New York?
I had two transfers with Dr Copperman. Both resulted in a pregnancy. My first pregnancy ended in a missed- miscarriage at 17weeks due to uterine fibroids. I of course was devastated, but Dr Cooperman was honest with me and told me that if we were to proceed I would need a myomectomy to remove the fibroids. So I went ahead with the surgery, healed, and then we transferred the next embryo resulting in my son born October 2019. Dr Copperman was at my every appointment and explained the next steps, risks, etc. He was honest and genuine. I never felt over medicated, or over tested. I plan to go back if I decide to have another baby.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
He is honest and caring. A genuine person. He cares about the mother and wants to ensure a heathy mom before a healthy baby.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr Copperman and his nurses Jordyn and Sam were so helpful during my treatment. They were so responsive and caring, I couldn’t have asked for better partners.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I don’t recall exactly as it has been almost two years since my retrieval. What I do recall is that I was not over stimulated or medicated. That it was just right. I yielded 12 eggs, 8 were mature, 5 made it to freeze and 4 were good.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordyn Banks)
Jordyn and Samantha were organized and responsive. At times I was over communicative via email but they put up with me and answered all of my questions and concerns.
Describe your experience with RMA of New York.
Very organized, never much of a wait. Runs like clock work. Monitoring hours run smoothly and can handle quite a few patients at once. Calls with results usually take place before noon which is great.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr Copperman was comfortable transferring one per transfer for me. Each transfer resulting in a pregnancy.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
5
NPS
5
Age 40 - 42
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $200K - $499K
Graphic Designer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Copperman is an exceptional doctor and knows what he is doing. I trust hime with my medical care and although it has taken us awhile he is always ready to keep trying. However, he is not warm and fuzzy and this has been hard for us at times when we needed a bit of encouragement. He is very much a scientist reflecting on data and analysis to determine best course of treatment.... It can also be hard to get an appt with him as he is VERY busy so sometimes it seems that you speak via the nurses to him versus hearing your plan straight from your doctor.
RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm which is nice because you don't always get to do procedures with your doctor.... There were a few nurses that worked with Dr Copperman that would connect with you re results or directions for special procedures. They were all very upbeat, positive, warm, and excellent communicators. I really enjoy speaking with them. The rest of the nursing staff that took your blood is also very warm, efficient at taking your blood quickly.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman is an exceptional doctor and knows what he is doing. I trust hime with my medical care and although it has taken us awhile he is always ready to keep trying. However, he is not warm and fuzzy and this has been hard for us at times when we needed a bit of encouragement. He is very much a scientist reflecting on data and analysis to determine best course of treatment. I can't complain because we have so far gotten the results we wanted. So his system must work. It can also be hard to get an appt with him as he is VERY busy so sometimes it seems that you speak via the nurses to him versus hearing your plan straight from your doctor. RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Ask a lot of questions so that you feel informed of what the next steps are. Dr Copperman has alot of statistics and that helped me make decisions as to do IUI or IVF. In that way he is super helpful on what success rate of each procedure is.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
RMA is very effecient and is able to see alot of patients at same time. Some of the nurses that you get to know are quite generous and warm and then you feel like a human. However, you rarely speak with your doctor unless you catch him during monitoring hours - so that makes you feel like a number.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Egg retrievals worked best for me when I took birth control pill for 1 month and then started menopur, follistum, and lupron. For FET I was on estradial pills, vaginal e-ring, and estrogen patch, and progesterone in oil via injection.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordan)
There were a few nurses that worked with Dr Copperman that would connect with you re results or directions for special procedures. They were all very upbeat, positive, warm, and excellent communicators. I really enjoy speaking with them. The rest of the nursing staff that took your blood is also very warm, efficient at taking your blood quickly.
Describe your experience with RMA of New York.
RMA is a bit of a factory but it is convenient with quick monitoring hours available all over the city. And I have found the other doctors at RMA that I have seen during monitoring, egg retrieval, and FET transfer to be overwhelming competent and warm which is nice because you don't always get to do procedures with your doctor. It is also great that they call you with results / directions and then email them as well so you don't have to be worried if you didn't catch everything.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring was a well oiled machine. If we got there early enough it didn't ruin our day. And since there are locations all over the city it felt quite easy. And then we would treat ourselves for a nice breakfast before work.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
About $13000 per egg retrieval / $3500 for FET transfer. $2000 PGSD for testing
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr Copperman would only transfer 1 embryo. He said statistically 1 embryo transfer is more successful and is safer for baby and mother. We went in originally wanting to transfer two embryos so we were a bit disappointed to hear he would only transfer one. However, we only have a few embryos so I think this route is much better for us health wise and strategically.
What specific things went wrong at RMA of New York?
  • Scheduled the wrong procedure
5
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
1
NPS
5
Age 32 - 34
4 Egg Freezing
Uterine Fibroids
European
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr. Copperman is very knowledgeable in the field and seems to be on top of trends in the industry. In terms of personality, he is very robotic and difficult to engage. Over the course of treatment (including 3 transfers), he was seen only for the first...Dr. Copperman is exceedingly more of a researcher than a warm and caring doctor...Dr. Copperman also would not consider natural cycle for FET.
RMA is a factory, simply put. This isn’t entirely bad, as they seem to know what they are doing (for the most part) - but you will not be treated as an individual really in any way...you won’t get personalized care and you MUST stay on top of your own treatment and be your own advocate. There were multiple oversights in terms of my care and I was tested for things (that could have negatively impacted treatment success and turns out I had) only because I insisted on doing so.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman is very knowledgeable in the field and seems to be on top of trends in the industry. In terms of personality, he is very robotic and difficult to engage. Over the course of treatment (including 3 transfers), he was seen only for the first.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Dr. Copperman is exceedingly more of a researcher than a warm and caring doctor. If you want warmth, compassion and a relationship, I’d go elsewhere.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
RMA is a factory, simply put. This isn’t entirely bad, as they seem to know what they are doing (for the most part) - but you will not be treated as an individual really in any way.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Treatment protocols for egg retrievals were never changed or personalized, despite diminishing number of eggs retrieved each cycle as age increased. Dr. Copperman also would not consider natural cycle for FET.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara)
As is the case with large practices, nurse staff quality ranges. We’ve had some very positive interactions and help from nurses, and then some major major oversights and multiple miscommunications in terms of medication instructions that we had to catch ourselves.
Describe your experience with RMA of New York.
RMA is a factory - again, this isn’t necessarily a bad thing but it does mean you won’t get personalized care and you MUST stay on top of your own treatment and be your own advocate. There were multiple oversights in terms of my care and I was tested for things (that could have negatively impacted treatment success and turns out I had) only because I insisted on doing so.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were typically smoothly run. They could get be crowded depending on the day, but most of all it was as positive an experience as possible.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
IVF was not covered by insurance so costs were high - around $20,000 for egg retrivel and $4,000 for FET.
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Alan Copperman
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
5
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 32
1 IUI
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I came in after 2 chemical pregnancies in 10 months. He [Dr. Alan Copperman] suggested "time sex" with the option for an IUI if my husband was out of town. He thought that based on my bloodwork, I might be ovulating at an unexpected time. They would monitor me till I was about to ovulate, then give me ovidrel, which would guarantee ovulation within 36 hours so that I would know when to "try." My husband ended up being out of town that week, so we did an IUI with frozen sperm, and I got pregnant on my first one.
They [RMA of NY-Eastside] are amazingly efficient! If you go in the morning, you'll be out in less than 30 minutes! Mondays are a little hectic, but otherwise, it's great. When I started, they didn't take my insurance, but that changed about a month in. I was a little apprehensive when I went for the first time since all of the reviews were from people who were a little further along in their fertility journey. Everyone at the clinic is friendly and efficient, and I also recommend it to someone who may be earlier in the process or have unexplained infertility.
How was your experience with Alan Copperman at RMA of New York?
Dr Copperman was extremely warm and understanding when I met with him during my initial consult. He was happy to answer all of my questions and address my concerns. He was realistic but not an alarmist. He also understood my mental and emotional state. I had come to him after my second chemical pregnancy in the 10 months I had been trying. He didn't initially propose the most aggressive course of treatment, but set my expectations as to when I should pursue those options. He did my IUI, and saw me during what was apparently a more critical monitoring session, and then was there to discharge me on my last visit.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Come in prepared to ask questions! He is really smart and moves quickly, but if you have questions, he is really patient, thorough and informative. I never felt like he was rushing me out the door.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
I expected to see a different doctor every time I went to the office based on the review that I saw. I did see a few others, but Dr Copperman did my IUI, and saw me for 1-2 monitoring appointments as well as my last visit during which I was discharged. The nurses and staff are so friendly - Leyla and Jordyn (his nurses) are always available over email - they are friendly, informative and their responses are personalized.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I came in after 2 chemical pregnancies in 10 months. He suggested "time sex" with the option for an IUI if my husband was out of town. He thought that based on my bloodwork, I might be ovulating at an unexpected time. They would monitor me till I was about to ovulate, then give me ovidrel, which would guarantee ovulation within 36 hours so that I would know when to "try." My husband ended up being out of town that week, so we did an IUI with frozen sperm, and I got pregnant on my first one.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Leyla, Jordyn)
Leyla and Jordyn were awesome! I think they both sensed how nervous I was so they always called w/ my results within a few hours of my morning visits. I often wrote them emails with questions about my results or symptoms I was experiencing, and they both wrote back immediately everything - they were very helpful and reassuring. Both were a really calming influence and amazing resource during my time at RMA.
Describe your experience with RMA of New York.
They are amazingly efficient! If you go in the morning, you'll be out in less than 30 minutes! Mondays are a little hectic, but otherwise, it's great. When I started, they didn't take my insurance, but that changed about a month in. I was a little apprehensive when I went for the first time since all of the reviews were from people who were a little further along in their fertility journey. Everyone at the clinic is friendly and efficient, and I also recommend it to someone who may be earlier in the process or have unexplained infertility.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
Including the frozen sperm, the IUI cost less than $1000. Each visit with bloodwork and an ultrasound would be about $40 after insurance.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
n/a
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 41 - 42
2 IVF
Unexplained
European
Income $100K - $199K
Consultant
2nd of 2 Docs
6 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I was slightly over suppressed on BCP for first cycle [with Dr. Alan Copperman] so we did less time on that for the second. Also I had less menopur and more follistim on the second. For the first cycle I got 4 blastocysts but when PGS tested, none were normal. For the second cycle I got 5 and 1 normal...He is not open to transferring mosaics as he not only wants you to conceive a baby but a healthy baby. He never performed any procedures which was a shame, he always promised me he'd do my transfer but wasn't available on the week it took place.
The organisation at the clinic [RMA] is first rate and really makes a difference as the questions and pressure is taken off...$15K a cycle ex meds and PGS external cost (which is actually $150 per embryo...having a patient coordinator gave me 100% confidence and took the stress away. Weakness is you always see different Drs and the weekend waits are bad, plus the men can take the patients chairs! That needs sorting out.
How was your experience with Alan Copperman at RMA of New York?
Very knowledge and I felt 100% confident in his abilities. He is very fixed on his way which seems to work. He is not open to transferring mosaics as he not only wants you to conceive a baby but a healthy baby. He never performed any procedures which was a shame, he always promised me he'd do my transfer but wasn't available on the week it took place.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Talk about the risks of multiple cycles to your body? Having had 8 cycles I do worry that I'd doing long term damage to myself. Also PGS - is it really really worth it? What if you're throwing away good embryos - what is the risk of that?
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Direct but honest and caring
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Antagonist for 2 cycles. I was slightly over suppressed on BCP for first cycle so we did less time on that for the second. Also I had less menopur and more follistim on the second. For the first cycle I got 4 blastocysts but when PGS tested, none were normal. For the second cycle I got 5 and 1 normal
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Sam M)
The organisation at the clinic is first rate and really makes a difference as the questions and pressure is taken off
Describe your experience with RMA of New York.
Clinical strength of the team and also having a patient coordinator gave me 100% confidence and took the stress away. Weakness is you always see different Drs and the weekend waits are bad, plus the men can take the patients chairs! That needs sorting out.
Describe your experience with your monitoring appointments at RMA of New York.
Efficient but it is a cattle call and horrible on the weekend when everyone decends on this clinic. I hated that
Describe the costs associated with your care under Alan Copperman at RMA of New York.
$15K a cycle ex meds and PGS external cost (which is actually $150 per embryo which is very reasonable)
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
1 as we only had 1 at this clinic so wasn't an option to transfer more
9
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
9
Age 37 - 38
2 IUI
Unexplained
European
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Alan Copperman] was kind, compassionate, and patient. He made a big effort to listen to the details of my situation, my concerns, and my questions. I felt like he really wanted me to have success and get pregnant quickly and safely. I felt very comfortable speaking with him...We did a normal range of tests and then tried 2 IUIs before I had to switch practices for insurance purposes...I felt that he was interested in my well-being as much as he was interested in solving my "case". He never made me feel rushed.
I only dealt with the nursing staff [at RMA of New York] for a handful of months, but they were kind and compassionate...I wasn't comfortable in the huge waiting room where I felt like I might run into people I know; I wish they offered some private areas. Dr. Copperman's coordinator's were really kind and available. I appreciated that. Any staff member I interacted with was compassionate and considerate. I felt like I could ask questions, and also, I felt like I could reach a real person when I needed to. It was as pleasant as dealing with infertility could be.
How was your experience with Alan Copperman at RMA of New York?
He was kind, compassionate, and patient. He made a big effort to listen to the details of my situation, my concerns, and my questions. I felt like he really wanted me to have success and get pregnant quickly and safely. I felt very comfortable speaking with him.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Ask all the questions you have. He's very helpful and willing to spend time with you.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr. Copperman was extremely warm and compassionate. I felt that he was interested in my well-being as much as he was interested in solving my "case". He never made me feel rushed. I was very comfortable speaking with him. The only reason I switched doctors was for insurance purposes, and I actually went back to consult with him a year later. He was wonderful and offered all the help he could.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
We did a normal range of tests and then tried 2 IUIs before I had to switch practices for insurance purposes.
Describe your experience with the nursing staff at RMA of New York.
I only dealt with the nursing staff for a handful of months, but they were kind and compassionate.
Describe your experience with RMA of New York.
I wasn't comfortable in the huge waiting room where I felt like I might run into people I know; I wish they offered some private areas. Dr. Copperman's coordinator's were really kind and available. I appreciated that. Any staff member I interacted with was compassionate and considerate. I felt like I could ask questions, and also, I felt like I could reach a real person when I needed to. It was as pleasant as dealing with infertility could be.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
I had some insurance coverage in the beginning (when I saw Dr. Copperman) and so part of my fees were covered by insurance. I think the out of pocket cost for a visit was $305.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Unsuccessful
NPS
8
NPS
N/A
Age 40
2 IVF
Poor Egg Quality
Unexplained
European
Income $200K - $499K
1st of 2 Docs
Neutral
Unsuccessful
Dr Copperman was empathetic and always available for questions. ... We only discussed eSET, I am not interested in multiples because of the increased risk of miscarriage and preterm births. ... Dr Copperman took time to answer my questions and explain changes in my protocol. He called me directly with results on a few occasions and was comforting when I found out I miscarried. ... Wish there was more guidance on what I didn't know to ask.
The office [RMA of New York] has a high volume and during the morning monitoring it felt more like a clinic but the doctor was great outside of that experience. ... Both assigned nurses were great. They explained the medication side effects and answered all questions. On the occasion that a different nurse called I had mixed experiences. One gave misinformation about the embryo stage another forgot something I mentioned to her. Overall the two primary were exceptional the others were just ok.
How was your experience with Alan Copperman at RMA of New York?
Dr Copperman took time to answer my questions and explain changes in my protocol. He called me directly with results on a few occasions and was comforting when I found out I miscarried. The conversation was driven by my questions most of the time. Wish there was more guidance on what I didn't know to ask. Although its hard to know what you don't know. Did not feel like a number and felt like I received the needed amount of attention at each stage.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
It's a busy office, come with your questions and do your research. It will help you get better answers from the doctors and staff.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Dr Copperman was empathetic and always available for questions. The office has a high volume and during the morning monitoring it felt more like a clinic but the doctor was great outside of that experience.
Describe your experience with your nurse at RMA of New York.
Both assigned nurses were great. They explained the medication side effects and answered all questions. On the occasion that a different nurse called I had mixed experiences. One gave misinformation about the embryo stage another forgot something I mentioned to her. Overall the two primary were exceptional the others were just ok.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We only discussed eSET, I am not interested in multiples because of the increased risk of miscarriage and preterm births.
8
Doctor
Alan Copperman
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
Nursing Staff
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
8
NPS
10
Age 34
2 IUI
Unexplained
European
Income $200K - $499K
Sales Representative
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
My first initial meeting with Dr. Copperman was great. He went through all of my paperwork in a lot of detail. Unfortunately, I have to complete 6 IUI treatments before moving onto IVF, so we are working towards that... My first appointment at RMA was incredible. I met with not only my doctor, but the whole team. The financial consultant, my nurse, my IVF coordinator - everyone was SO helpful and gave me all of their direct contact information. Everyone is so accessible and easy to get in touch with.
Leyla [a nurse at RMA of NY] is incredible. She responds to me almost immediately and answers all my questions with a lot of compassion and trust. I cannot recommend her enough.... My first appointment at RMA was incredible. I met with not only my doctor, but the whole team. The financial consultant, my nurse, my IVF coordinator - everyone was SO helpful and gave me all of their direct contact information. Everyone is so accessible and easy to get in touch with.
How was your experience with Alan Copperman at RMA of New York?
My first initial meeting with Dr. Copperman was great. He went through all of my paperwork in a lot of detail. Unfortunately, I have to complete 6 IUI treatments before moving onto IVF, so we are working towards that.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
He's a great, well-known doctor with a lot of experience.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
The only reason why I feel like a number is because when I go to RMA, I almost never see Dr. Copperman.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Unexplained infertility is a tough diagnosis since there aren't many protocols to use. Insurance requires 6 cycles of IUI, so we are going through with that right now.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Leyla Bilali)
Leyla is incredible. She responds to me almost immediately and answers all my questions with a lot of compassion and trust. I cannot recommend her enough.
Describe your experience with RMA of New York.
My first appointment at RMA was incredible. I met with not only my doctor, but the whole team. The financial consultant, my nurse, my IVF coordinator - everyone was SO helpful and gave me all of their direct contact information. Everyone is so accessible and easy to get in touch with.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
The billing team is amazing. They were so helpful navigating my insurance plan and even called my insurance company to get information for me.
8
Doctor
Alan Copperman
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
8
NPS
9
Age 35 - 39
2 IUI
1 IVF
2 Egg Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
Consultant
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Successful
I had low AMH levels and was a low responder during my two egg freezing cycles. During my one IVF cycle [with Dr. Alan Copperman] where we retrieved fresh eggs, he used a micro flare protocol. I think they retrieved 5 eggs, 4 of which were mature and fertilized...only transfers one embryo at a time to minimize the chance of multiples...when I did need to ask Dr. Copperman questions or have him give me extra time and attention, he gave it to me upon asked, with wisdom, but also kindness and sincerity.
The staff who drew my blood [at RMA of New York] were almost all warm and skilled. Doctors who did ultrasounds were friendly and patient and would stop to answer any questions I had as needed...Sometimes it feels like a factory, but they get you through the process and are caring and compassionate, especially if you reach out for support. Advocate for yourself, ask as many questions as you can think of, try to stay ahead of what's coming up for you and make sure you have what you need (meds ordered in time, etc.).
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman brings all of his experience and expertise to helping you get what you want. Sometimes I had to ask him to be more forthcoming about his opinion, since the tendency can be to let you take charge, but he did this when asked, and ultimately helped me not waste time and get pregnant in less than 6 months! I felt especially attended to during my FET cycle and during the weekly visits with him after my positive pregnancy test. He confidently told me everything looked perfect as we went along. I felt reassured and like I was in great hands. By the end I was so comfortable, that it was hard to leave and switch to an OB.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Don't be afraid to advocate for yourself and ask for what you need, while trusting you are in expert hands.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
Sometimes I felt like a number, when I wasn't sure if they were paying attention to my cycle and upcoming start dates and the needs attached to it (e.g. getting meds delivered around travel schedules). But overall, the nurses were very friendly and available - by email, phone, and in person. And when I did need to ask Dr. Copperman questions or have him give me extra time and attention, he gave it to me upon asked, with wisdom, but also kindness and sincerity.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
I had low AMH levels and was a low responder during my two egg freezing cycles. During my one IVF cycle where we retrieved fresh eggs, he used a micro flare protocol. I think they retrieved 5 eggs, 4 of which were mature and fertilized. However only one embryo survived a week of growth to be PGS tested and frozen. Luckily it was normal, and this was the embryo that was transferred two cycles later and stuck. I did two IUI cycles before IVF. Each was with Letrozole and a trigger shot.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Leyla)
Nurses were all great. Sometimes it did feel like there were a lot of cooks in the kitchen and I wasn't sure who was paying attention to my upcoming cycles. But once my cycles were underway, all was smooth and nurses responded very quickly to all of my questions and concerns (even the insane ones).
Describe your experience with RMA of New York.
Sometimes it feels like a factory, but they get you through the process and are caring and compassionate, especially if you reach out for support. Advocate for yourself, ask as many questions as you can think of, try to stay ahead of what's coming up for you and make sure you have what you need (meds ordered in time, etc.).
Describe your experience with your monitoring appointments at RMA of New York.
Once I got used to it, it was easy. I knew the latest I could show up in the morning (I'm not a morning person), and when I would usually be done by. The staff who drew my blood were almost all warm and skilled. Doctors who did ultrasounds were friendly and patient and would stop to answer any questions I had as needed.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
For my egg freezing cycles, insurance covered about half of the costs by covering almost all meds, ultrasounds, and testing. So I paid about $10,000 total for two cycles. My final IUI and IVF costs have yet to be fully sorted out, but I think insurance is covering it. I paid copays of $20 or $40 for many but not all visits. I had one visit with Dr. Copperman where he was out of network with my insurance at the time and I paid $100 for an office visit.
Describe Alan Copperman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
My doctor only transfers one embryo at a time to minimize the chance of multiples.
What specific things went wrong at RMA of New York?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
I struggled with the beginning of my IVF egg retrieval cycle. I was traveling a lot at the time and also had to order some of my meds from a delivery service so that they would be covered by insurance. I was not told which meds I would need on day 1 of my cycle, which led me to have to buy one of the meds that had not yet been delivered locally, instead, and pay out of pocket. It wasn't a huge expense, luckily, but was an added stress during an already stressful time. I wish someone had given me more details on my protocol and the timing well in advance of my cycle, so I could have adequately prepared around my schedule. With insurance coverage of meds being so complicated these days, the more advance it can get sorted out, the better. I had plenty of time leading up to this IVF cycle, but the meds got sorted out very last minute, and only after I called my clinic to check in and see what the story was. This led to the problem above and much unnecessary stress.
8
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 35
1 IUI
Unexplained
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I thought he [Dr. Alan Copperman] and his team were unethical because they kept pushing for procedures and tests that seem unnecessary- he looked at my blood reports and ultrasound and told me that I needed aggressive fertility treatment immediately-that while there was no bad news there was no good news either. I'd been referred by my obgyn who told me that even though my results were excellent (he said "your numbers are that of a woman 10 years younger") he couldn't determine why I hadn't conceived after trying for 3 months and if I wanted I should speak to a fertility specialist to explore my options.
It's [RMA of New York] a factory. Be prepared to be told you're infertile and only they can help.The nurses were mostly rude and unresponsive to questions. I was in touch with two of them via email- one of them wouldn't respond to my emails or phone calls and then would lie about having left me VMs. It was a very unpleasant experience
How was your experience with Alan Copperman at RMA of New York?
I thought he and his team were unethical because they kept pushing for procedures and tests that seem unnecessary- he looked at my blood reports and ultrasound and told me that I needed aggressive fertility treatment immediately-that while there was no bad news there was no good news either. I'd been referred by my obgyn who told me that even though my results were excellent (he said "your numbers are that of a woman 10 years younger") he couldn't determine why I hadn't conceived after trying for 3 months and if I wanted I should speak to a fertility specialist to explore my options.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Find another doctor.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
I thought he and his team were unethical because they kept pushing for procedures and tests that seem unnecessary- he looked at my blood reports and ultrasound and told me that I needed aggressive fertility treatment immediately-that while there was no bad news there was no good news either. I'd been referred by my obgyn who told me that even though my results were excellent (he said "your numbers are that of a woman 10 years younger") he couldn't determine why I hadn't conceived after trying for 3 months and if I wanted I should speak to a fertility specialist to explore my options.
Describe the protocols Alan Copperman used in your cycles at RMA of New York and their degree of success.
Alan recommended 3 rounds of Clomid with IUI and then IVF with embryo freezing.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jordyn)
The nursing staff are bored and disorganized and almost always rude. They don't answer questions and aren't always up to date on the information that they provide.
Describe your experience with RMA of New York.
It's a factory. Be prepared to be told you're infertile and only they can help.The nurses were mostly rude and unresponsive to questions. I was in touch with two of them via email- one of them wouldn't respond to my emails or phone calls and then would lie about having left me VMs. It was a very unpleasant experience.
Describe the costs associated with your care under Alan Copperman at RMA of New York.
2500 IUI and genetic testing covered by insurance
What specific things went wrong at RMA of New York?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost or damaged samples
0
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
9
Age 30
3 IUI
1 IVF
Endometriosis
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
After our first less-than-ideal egg retrieval, Dr. Copperman called us to discuss what went wrong and what we needed to change to improve our chances if we were to try again...Dr. Copperman does things quickly. He talks fast, he moves through visits very quickly. It was a little dizzying the first visit, but you get used to the pace. Despite that, he always responds to my emails, usually with a phone call. I don't feel rushed when I'm with him, but he is efficient.
It's a large clinic [RMA - East Side], and it could get very busy in the mornings. While the wait could last up to 40 minutes, they were very efficient once they saw you. The ladies that did the blood draws were very warm and friendly. I would recomend arriving at the clinic right at 7 if you need to be at work before 9....the nurses always were very thorough when giving me the daily instructions and would email me with written instructions so I was never confused about how much medicine I needed to admister each day. They returned my calls promptly and usually responded to emails within a day.
How was your experience with Alan Copperman at RMA of New York?
Dr. Copperman does things quickly. He talks fast, he moves through visits very quickly. It was a little dizzying the first visit, but you get used to the pace. Despite that, he always responds to my emails, usually with a phone call. I don't feel rushed when I'm with him, but he is efficient. He's not going to chat about the weather. I believe he listens to me and respects that I know a lot about my own body. I am still currently in treatment, so I can't say if he has helped us achieve our goals yet, but I feel confident that he will. Or he will at least do his very best.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
Don't be afraid to ask questions, and to reach out if there's something you want to discuss. It's a big clinic, so it may feel like you aren't getting personal attention. But I always got responses to my calls or emails usually on the same day or the day after.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
After our first less-than-ideal egg retrieval, Dr. Copperman called us to discuss what went wrong and what we needed to change to improve our chances if we were to try again. He followed up a few days after we learned that all of our embryos had arrested to make sure we were doing okay. I really appreciated that he was concerned for our well-being.
Describe your experience with the nursing staff at RMA of New York.
The nurses always were very thorough when giving me the daily instructions and would email me with written instructions so I was never confused about how much medicine I needed to admister each day. They returned my calls promptly and usually responded to emails within a day.
Describe your experience with RMA of New York.
It's a large clinic, and it could get very busy in the mornings. While the wait could last up to 40 minutes, they were very efficient once they saw you. The ladies that did the blood draws were very warm and friendly. I would recomend arriving at the clinic right at 7 if you need to be at work before 9. If you are more flexible with time, arriving closer to 8:30 always worked well for me. By then, most of the morning rush had cleared out.
10
Doctor
Alan Copperman
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 32
2 IVF
Ashkenazi Jewish
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
In June, he [Dr. Alan Copperman] told us we would be pregnant by Thanksgiving. We then went through two rounds of egg retrievals, neither of which resulted in any viable embryos to test for the genetic disease and freeze. His only change between round 1 and 2 was to bump up the hormones - no additional testing for any unknown factors that caused the issues. When the 2nd egg retrieval didn't work, he treated us like we were the problem and left me wondering if I had unknown fertility issues.
It [RMA of New York] was a cattle call. Getting there really early was the best way to avoid a very long wait...The finance team has been nothing but rude and lacking in compassion this entire process...Appointments are never on time and trying to get through on the phone is just as stressful - you're guaranteed to listen to a lot of hold music...There's a real lack of care towards patients here that is felt especially when the news is bad.
How was your experience with Alan Copperman at RMA of New York?
My husband and I came to see Dr. Copperman because we had both tested as carriers for a genetic disease. In June, he told us we would be pregnant by Thanksgiving. We then went through two rounds of egg retrievals, neither of which resulted in any viable embryos to test for the genetic disease and freeze. His only change between round 1 and 2 was to bump up the hormones - no additional testing for any unknown factors that caused the issues. When the 2nd egg retrieval didn't work, he treated us like we were the problem and left me wondering if I had unknown fertility issues. We switched to another doctor and I'm now pregnant after one very successful round of IVF, with four frozen embryos to spare. So clearly, the problem wasn't with me. I recognize this is all a bit magic, a bit of a crapshoot, but to have my IVF doctor treat me like an annoyance for not performing the way he assumed I would is really the icing on the cake of an already extremely rough experience.
What's one piece of advice would you give a prospective patient of Alan Copperman at RMA of New York?
I would get a second opinion.
During treatment, were you treated like a number or a human with Alan Copperman at RMA of New York?
RMA is a cattle call. The office is always packed and appointments never take place on time.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Samantha)
I was assigned a coordinator of Dr. Copperman. She was lovely and very helpful and communicative, but because I was never given contact info for Dr. Copperman, she was a poor substitute in the moments when I really needed to speak to my doctor. Also, the nursing team in general had terrible bedside manner. When all our embryos failed after an egg retrieval, a nurse left me a voicemail on a Saturday morning to inform me. When I called back, I was told she didn't think Dr. Copperman could speak to me until Monday. I only got a call back from Dr. Copperman after expressing the fact that that was an unacceptable response. There's a real lack of care towards patients here that is felt especially when the news is bad.
Describe your experience with RMA of New York.
RMA is a cattle call. Appointments are never on time and trying to get through on the phone is just as stressful - you're guaranteed to listen to a lot of hold music. They are also very shady about billing practices. My husband was going somewhere with Zika before an egg retrieval, so we had him freeze sperm in advance, just in case. When he returned, Zika-free, and we proceeded with the transfers with fresh sperm, we assumed the frozen sperm had been thrown out, since no one told us otherwise. Six months after we stopped going to RMA, we received a $500 bill for the storage of the sperm. We are still trying to untangle this mess, both in terms of paying the bill and also making sure they stop storing his sperm, and it's now been 8 months since we left the practice. The finance team has been nothing but rude and lacking in compassion this entire process.
Describe your experience with your monitoring appointments at RMA of New York.
It was a cattle call. Getting there really early was the best way to avoid a very long wait.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
When I was waiting for results of a test, I was told inconsistent information about when I would get the results. I was left hounding the office for the results, checking in weekly and told every week that they wouldn't be ready for another week. They also really drag their feet when it comes to sharing records with another office.
0
Doctor
Alan Copperman
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5