Alexa Clapp

Houston Fertility Institute

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Not available by direct line
Not available by cell phone
Not available by personal cell phone
Medical SchoolUniversity of Florida
ResidencyUniversity of Texas
FellowshipAlbert Einstein College/Montefiore Med Ctr
Beaumont
6025 Metropolitan Drive
Beaumont, TX 77706
409-212-1636
On a scale from 0-10, how likely are you to recommend Alexa Clapp to a friend?
Strongly recommend: 100%10
2 assessments
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Good
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Houston Fertility Institute to a friend?
Strongly recommend: 71%Neutral: 20%Don't recommend: 9%8.8
135 assessments
  • 71% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 9% Don't recommend (0-6)
2 assessments
10
10
Age
37
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
She [Dr. Alexa Clapp] mentioned on two occasions once over the phone during our conversation re our cycle failing and in office how she reached out to other doctors in the office to assist our case. Although it was hard to hear that our retrieval failed she understood our need to take time before trying again and had a plan for when we were ready. She also performed my sis in office and walked me through every part of the procedure to but me at ease.
Over all communication [at Houston Fertility Institute] was good until it wasn't. After my cycle failed I received two phone calls because in a months time my insurance became in network and the finance office called to update the information. The second call was from the surgery center calling to schedule my procedure, a month after I had already had a retrieval. This was the only time I felt communication could have been better.
Age
37
Treated
2018
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Alexa Clapp at Houston Fertility Institute?
She mentioned on two occasions once over the phone during our conversation re our cycle failing and in office how she reached out to other doctors in the office to assist our case. Although it was hard to hear that our retrieval failed she understood our need to take time before trying again and had a plan for when we were ready. She also performed my sis in office and walked me through every part of the procedure to but me at ease.
What's one piece of advice would you give a prospective patient of Alexa Clapp at Houston Fertility Institute?
Even if you don't have many questions during consult she was always easily reachable via email to answer questions I had later.
During treatment, were you treated like a number or a human with Alexa Clapp at Houston Fertility Institute?
We had several conversation before starting treatment where she answered our questions throughly. Even when our cycle failed we had answers and a new plan. When she didn't have the answers she openly talked about consulting her colleagues and sent me studies to answer the questions I did have.
Describe the protocols Alexa Clapp used in your cycles at Houston Fertility Institute and their degree of success.
After all of test results appeared to be normal and on the right track we used birth control to bring my levels down. Once my endocrinologist ok'd my A1c level to start it was gonal and menopur with ovidril starting half way through our tx. Growth via ultrasound was consist although there was concern my estrogen wasn't rising as expected. Before retrieval there were an estimated 4 eggs. Day of retrieval a different Dr performed my procedure, she found 2 eggs but was only able to reach one due to location.
Describe your experience with the nursing staff.
There are two main nurses on the office and although you have one that is assigned to your doctor each nurse is familiar with your case and can sub in for each other as needed.
Describe your experience with Houston Fertility Institute.
Over all communication was good until it wasn't. After my cycle failed I received two phone calls because in a months time my insurance became in network and the finance office called to update the information. The second call was from the surgery center calling to schedule my procedure, a month after I had already had a retrieval. This was the only time I felt communication could have been better.
Describe your experience with your monitoring appointments at Houston Fertility Institute.
I could schedule before work as needed sometimes I could be seen before the official open hours.
Describe the costs associated with your care under Alexa Clapp at Houston Fertility Institute.
We paid out of pocket the first round about 17000 medication was cheaper with the clinic discount verses my insurance.
Describe Alexa Clapp's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Institute.
Due to being high risk due to age and being diabetic single embryo transfer was our best option for the safety and health for me and future baby.
10
Doctor
Alexa Clapp
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Houston Fertility Institute
Houston - Hous
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Ask a Question

Ask this reviewer a question about their experience with Alexa Clapp at Houston Fertility Institute.

10
10
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
10
I saw Dr. Clapp and she wemt iver every detail and step i needed to go through to find the best treatment option. She will call you after hours to answer any questions. She explains everything and does not mind questions you can ask anything about treatment and risks.... She will call you and take as long as she needs to make you feel comfotable. She is so sweet and an amazing doctor.... We started off with the basics finding out the issue. Then we progressed to which treatment would be best.
They [Houston Fertility Institute] are fantastic. They get you in as soon as possible. They will help you in anyway they can from finances to basic regerrals from your doctor so your insurance pays for the visits. The only weaknesz is Dr. Clapp is only in the beaumont office on Fridays. However the other doctor thers is always great and is very understanding with your case.... They [nurses] were amazing and always got back to me immediately.
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Alexa Clapp at Houston Fertility Institute?
HFI was amazinf from the very first consultation. I saw Dr. Clapp and she wemt iver every detail and step i needed to go through to find the best treatment option. She will call you after hours to answer any questions. She explains everything and does not mind questions you can ask anything about treatment and risks.
What's one piece of advice would you give a prospective patient of Alexa Clapp at Houston Fertility Institute?
To choose Dr. Clapp if you want a doctor who is trustworthy and will help you with anything
During treatment, were you treated like a number or a human with Alexa Clapp at Houston Fertility Institute?
She will call you and take as long as she needs to make you feel comfotable. She is so sweet and an amazing doctor. At HFI you are a human not a number.
Describe the protocols Alexa Clapp used in your cycles at Houston Fertility Institute and their degree of success.
We started off with the basics finding out the issue. Then we progressed to which treatment would be best.
Describe your experience with the nursing staff.
They were amazing and always got back to me immediately.
Describe your experience with Houston Fertility Institute.
They are fantastic. They get you in as soon as possible. They will help you in anyway they can from finances to basic regerrals from your doctor so your insurance pays for the visits. The only weaknesz is Dr. Clapp is only in the beaumont office on Fridays. However the other doctor thers is always great and is very understanding with your case.
Describe the costs associated with your care under Alexa Clapp at Houston Fertility Institute.
IVF is around 12 thousand dollars
10
Doctor
Alexa Clapp
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Houston Fertility Institute
Beaumont
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Ask a Question

Ask this reviewer a question about their experience with Alexa Clapp at Houston Fertility Institute.