Rated 8.2
Strongly recommend: 50%Neutral: 40%Don't recommend: 10%8.2
50% strongly recommend
3 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.1
9.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.3
9.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Vanderbilt
Residency
Temple
Fellowship
Yale

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Alexis Kim works at

Palo Alto Medical Foundation
Rated 8.5
Strongly recommend: 74%Neutral: 13%Don't recommend: 13%8.5

At 2 offices

East Palo Alto - University
1950 University Ave
East Palo Alto, CA 94303
800-597-2234
San Jose
2581 Samaritan Dr.
San Jose, CA 95124
(800) 597-2234
Explore Clinic

3 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
9
9
Age 32 - 35
6 IUI
4 IVF
4 Egg Freezing
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
It was a very long journey but Dr. Kim and his team ultimately delivered (I graduated from the clinic after my fifth transfer which resulted in a pregnancy). Dr. Kim is kind, calm and patient. He has a really steady and gentle hand in procedures - other doctors will ram a probe painfully but Dr. Kim avoids that. He takes the time to explain things too. He doesn’t over promise and is science based. What I appreciate about him is that he doesn’t push outlandish IVF add-ons, but he is still willing to try things when you specifically request it (for example, I asked to do karyotype testing even though it wouldn’t be super helpful or didn’t seem particularly needed, and he was willing to let me do it upon request). At many points during the process, I wanted to change things up or do things a certain way, and while Dr. Kim indicated that we didn’t have to do things that way but was willing to accommodate, a lot of his advice (especially around luck of the draw) ended up being true in the end. One thing that I appreciated too was that given some of my complicated history, he made it a point to see me every time, even on his surgery days and for basic monitoring. (That is pretty rare at other clinics.) I was happy in the end with my treatment.
If you are a hard case, it may be harder to find the cause quickly because PAMF doesn’t automatically do things like DNA fragmentation tests, karyotype testing, ERAs, Receptiva testing, etc. You have to be an advocate for stuff like that. But if you raise it, PAMF will entertain the request but discuss the facts and science with you (and if the benefit is only marginal, they may be discouraging of pursuing it)...Honestly, PAMF isn’t the sexy clinic around here (unlike CCRM, Spring or Dr. Aimee) but don’t let that stop you from considering PAMF. Sure, you won’t have star VIP treatment, but after talking to other people who visit other local clinics here, I have grown to appreciate PAMF’s quiet but solid approach. PAMF runs smoothly. You don’t have ridiculously long waits (unlike Kaiser). PAMF stays focused on the proven science. I think some of the bad reviews of this practice were from a long time ago, but I think PAMF must have made a lot of progress since then in improving their services because a lot of the criticism seems unfair.
How was your experience with Alexis Kim at Palo Alto Medical Foundation?
It was a very long journey but Dr. Kim and his team ultimately delivered (I graduated from the clinic after my fifth transfer which resulted in a pregnancy). Dr. Kim is kind, calm and patient. He has a really steady and gentle hand in procedures - other doctors will ram a probe painfully but Dr. Kim avoids that. He takes the time to explain things too. He doesn’t over promise and is science based. What I appreciate about him is that he doesn’t push outlandish IVF add-ons, but he is still willing to try things when you specifically request it (for example, I asked to do karyotype testing even though it wouldn’t be super helpful or didn’t seem particularly needed, and he was willing to let me do it upon request). At many points during the process, I wanted to change things up or do things a certain way, and while Dr. Kim indicated that we didn’t have to do things that way but was willing to accommodate, a lot of his advice (especially around luck of the draw) ended up being true in the end. One thing that I appreciated too was that given some of my complicated history, he made it a point to see me every time, even on his surgery days and for basic monitoring. (That is pretty rare at other clinics.) I was happy in the end with my treatment.
What's one piece of advice would you give a prospective patient of Alexis Kim at Palo Alto Medical Foundation?
Dr. Kim is solid if you fit in a box or are an easy case. If you are a hard case, it may be harder to find the cause quickly because PAMF doesn’t automatically do things like DNA fragmentation tests, karyotype testing, ERAs, Receptiva testing, etc. You have to be an advocate for stuff like that. But if you raise it, PAMF will entertain the request but discuss the facts and science with you (and if the benefit is only marginal, they may be discouraging of pursuing it).
During treatment, were you treated like a number or a human with Alexis Kim at Palo Alto Medical Foundation?
My doctor always remembered my name and history. He always was very patient and kind.
Describe the protocols Alexis Kim used in your cycles at Palo Alto Medical Foundation and their degree of success.
Ultimately what worked was antagonist and Day 5 transfer with no PGS testing.
Describe your experience with your nurse at Palo Alto Medical Foundation. (Assigned nurse: Kristi )
I bombarded my coordinator with a gabillion questions and requests. She or another team member never forgot to respond or help. Everything was timely. I have witnessed no major mistakes. The group operates very well. I did talk to another local clinic since I was going to be forced to switch clinics due to an insurance change had my last FET not worked, and I was surprised at how much more disorganized this other famous clinic was. It made me miss PAMF - the Sutter Health app makes communication so easy. The PAMF nurses were also very kind about me graduating and asked me to stay in touch and send pictures. Some of the OR nurses are sweethearts - one day when I went for a transfer, I learned that there was nothing to transfer and burst out in tears, and a kind nurse offered me a hug which I really needed. I really appreciated her compassion.
Describe your experience with Palo Alto Medical Foundation.
Honestly, PAMF isn’t the sexy clinic around here (unlike CCRM, Spring or Dr. Aimee) but don’t let that stop you from considering PAMF. Sure, you won’t have star VIP treatment, but after talking to other people who visit other local clinics here, I have grown to appreciate PAMF’s quiet but solid approach. PAMF runs smoothly. You don’t have ridiculously long waits (unlike Kaiser). PAMF stays focused on the proven science. I think some of the bad reviews of this practice were from a long time ago, but I think PAMF must have made a lot of progress since then in improving their services because a lot of the criticism seems unfair.
Describe the costs associated with your care under Alexis Kim at Palo Alto Medical Foundation.
I had unlimited IVF coverage through my employer so I have no idea what anything cost. But I was impressed that they processed my insurance efficiently and never tried to unfairly bill me for things covered by insurance.
Describe Alexis Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Palo Alto Medical Foundation.
PAMF is pretty strict if you are under 35 with single embryo transfers.
9
Doctor
Alexis Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Palo Alto Medical Foundation
San Jose
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
8
8
Age 40 - 41
4 IUI
1 IVF
Unexplained
Prefer not to answer
Marketer or PR
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
His approach with the transvaginal ultrasounds is extremely gentle! However, with two failed transfers, he and the coordinator didn't have much input except that it was within the expected odds. ... Frozen Embryo Transfers - estradiol and progesterone only. Two failed transfers. ... I felt like I really had to advocate for more testing and changes in protocol. ... Dr. Kim performed the transfer but was not my main doctor for that round of treatment. ... Fresh embryo transfer resulted in a live birth.
I think they [Palo Alto Medical Foundation] are behind on diagnostic testing options and genetic testing options for embryos. You pretty much have to go to Los Gatos (practically) for any egg retrieval and embryo transfer which can be inconvenient. ... [Nurse] Very responsive, but sometimes scheduling requests were not always granted and without explanation. ... Egg retrieval and fresh transfer: $17K insurance billed, $11K self pay Frozen transfer: $5.3K
How was your experience with Alexis Kim at Palo Alto Medical Foundation?
His approach with the transvaginal ultrasounds is extremely gentle! However, with two failed transfers, he and the coordinator didn't have much input except that it was within the expected odds. I felt like I really had to advocate for more testing and changes in protocol.
What's one piece of advice would you give a prospective patient of Alexis Kim at Palo Alto Medical Foundation?
Do some research and be your own advocate.
During treatment, were you treated like a number or a human with Alexis Kim at Palo Alto Medical Foundation?
He is friendly and easy to talk to, but interactions were mainly with a patient coordinator.
Describe the protocols Alexis Kim used in your cycles at Palo Alto Medical Foundation and their degree of success.
Fresh embryo transfer resulted in a live birth. Dr. Kim performed the transfer but was not my main doctor for that round of treatment. Frozen Embryo Transfers - estradiol and progesterone only. Two failed transfers.
Describe your experience with your nurse at Palo Alto Medical Foundation. (Assigned nurse: Kim)
Very responsive, but sometimes scheduling requests were not always granted and without explanation.
Describe your experience with Palo Alto Medical Foundation.
I think they are behind on diagnostic testing options and genetic testing options for embryos. You pretty much have to go to Los Gatos (practically) for any egg retrieval and embryo transfer which can be inconvenient.
Describe the costs associated with your care under Alexis Kim at Palo Alto Medical Foundation.
Egg retrieval and fresh transfer: $17K insurance billed, $11K self pay Frozen transfer: $5.3K
Describe Alexis Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Palo Alto Medical Foundation.
He strongly recommended a single transfer due to the unexplained infertility diagnosis.
8
Doctor
Alexis Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Palo Alto Medical Foundation
San Jose
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
5
6
Age 40 - 41
3 IUI
1 IVF
3 Embryo Freezing
Unexplained
European
Income $200K - $499K
Business Executive
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Alexis Kim] was very present when I saw him, but it felt like he was always very busy. We didn't ever feel like we had much time to talk, and had to make appointments far far in advance ... He's very methodical about this being a numbers game. Dr. Kim was straightforward with us, but also seemed a bit at a loss in the face of my emotion. He also doesn't seem comfortable with advancements in the field (supplements, PGS, altering retrieval protocols)
PAMF [Palo Alto Medical Foundation] is very busy and hard to get into. The first appointment was 3+ months away from my call, and I had to call them to check that they had received my referral. usually running late. nurses and surgical team were great, and all the doctors I saw were good, but I saw a lot of different doctors for ultrasounds. Really like the online care portal; very easy to get meds
How was your experience with Alexis Kim at Palo Alto Medical Foundation?
He's very methodical about this being a numbers game. Dr. Kim was straightforward with us, but also seemed a bit at a loss in the face of my emotion. He also doesn't seem comfortable with advancements in the field (supplements, PGS, altering retrieval protocols)
What's one piece of advice would you give a prospective patient of Alexis Kim at Palo Alto Medical Foundation?
be prepared for a lot of waiting time between calling for an appointment, consultation, and beginning treatment
During treatment, were you treated like a number or a human with Alexis Kim at Palo Alto Medical Foundation?
He was very present when I saw him, but it felt like he was always very busy. We didn't ever feel like we had much time to talk, and had to make appointments far far in advance
Describe your experience with the nursing staff at Palo Alto Medical Foundation.
Very warm and caring
Describe your experience with Palo Alto Medical Foundation.
PAMF is very busy and hard to get into. The first appointment was 3+ months away from my call, and I had to call them to check that they had received my referral. usually running late. nurses and surgical team were great, and all the doctors I saw were good, but I saw a lot of different doctors for ultrasounds. Really like the online care portal; very easy to get meds
Describe the costs associated with your care under Alexis Kim at Palo Alto Medical Foundation.
retrieval and fresh transfer were covered by insurance, so only medication copays and $35 copay per visit. Frozen transfer was ~$4k, hysteroscopy was ~2.5K
Describe Alexis Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Palo Alto Medical Foundation.
He was very "here's what is allowed by the guidelines," and even offered to transfer 3 embryos given my age. But the decision was 100% up to us.
What specific things went wrong at Palo Alto Medical Foundation?
  • Failed to send your chart to another clinic
5
Doctor
Alexis Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Palo Alto Medical Foundation
San Jose
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources