Alexis Kim

Palo Alto Medical Foundation

Available Lines of Communication

Nurse available by email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolVanderbilt
ResidencyTemple
FellowshipYale
East Palo Alto - University
1950 University Ave
East Palo Alto, CA 94303
800-597-2234
San Jose
2581 Samaritan Dr.
San Jose, CA 95124
(800) 597-2234
On a scale from 0-10, how likely are you to recommend Alexis Kim to a friend?
Neutral: 71%Don't recommend: 29%7.1
3 assessments
  • 0% Strongly recommend (9-10)
  • 71% Neutral (7-8)
  • 29% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
8.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Palo Alto Medical Foundation to a friend?
Strongly recommend: 49%Neutral: 29%Don't recommend: 21%7.6
30 assessments
  • 49% Strongly recommend (9-10)
  • 29% Neutral (7-8)
  • 21% Don't recommend (0-6)
3 assessments
8
8
Age
32 - 35
Treated
2017 - 2020
Success with this Doc
?
Treatment
6 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Poor Egg Quality, Unexplained
8
8
Dr. Kim is solid if you fit in a box or are an easy case. If you are a hard case, it may be harder to find the cause because PAMF doesn’t automatically do things like DNA fragmentation tests, karyotype testing, etc. .... have no issue with Dr. Kim. I haven’t had success in three years of treatment, but it is hard to know whether that is because of my condition or PAMF. Dr. Kim is kind, calm and patient. He takes the time to explain things. He doesn’t over promise and seems to be science based. What I appreciate about him is that he doesn’t push outlandish IVF add-ons, but be is still willing to try things when you specifically request it (for example, I asked to do karyotype testing even though it wouldn’t be super helpful or didn’t seem particularly needed, and he was willing to let me do it upon request).
I have no complaints about the clinic [Palo Alto Medical Foundation], other than none of my cycles have worked. That could be because I am a hard case, but it is hard to determine what is the root cause. I have seen no major mistakes, I am treated with respect and I can get in relatively quickly. I think some of the bad reviews of this practice were from a long time ago, but I think PAMF must have made a lot of progress since then in improving their services because a lot of the criticism seems unfair. PAMF doesn’t solicit reviews, so none of the content patients come here to post.
Age
32 - 35
Treated
2017 - 2020
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Poor Egg Quality, Unexplained
8
8
How was your experience with Alexis Kim at Palo Alto Medical Foundation?
I have no issue with Dr. Kim. I haven’t had success in three years of treatment, but it is hard to know whether that is because of my condition or PAMF. Dr. Kim is kind, calm and patient. He takes the time to explain things. He doesn’t over promise and seems to be science based. What I appreciate about him is that he doesn’t push outlandish IVF add-ons, but be is still willing to try things when you specifically request it (for example, I asked to do karyotype testing even though it wouldn’t be super helpful or didn’t seem particularly needed, and he was willing to let me do it upon request).
What's one piece of advice would you give a prospective patient of Alexis Kim at Palo Alto Medical Foundation?
Dr. Kim is solid if you fit in a box or are an easy case. If you are a hard case, it may be harder to find the cause because PAMF doesn’t automatically do things like DNA fragmentation tests, karyotype testing, etc.
During treatment, were you treated like a number or a human with Alexis Kim at Palo Alto Medical Foundation?
My doctor always remembers my name and history.
Describe the protocols Alexis Kim used in your cycles at Palo Alto Medical Foundation and their degree of success.
First round, long lupron. Poor responder, cycle almost cancelled. Moved on to microdose flare which was better.
Describe your experience with your nurse at Palo Alto Medical Foundation. (Assigned nurse: Kristi )
I bombarded my coordinator with a gabillion questions and requests. She or another team member never forgot to respond or help. I have witnessed no major mistakes. The group operates very well.
Describe your experience with Palo Alto Medical Foundation.
I have no complaints about the clinic, other than none of my cycles have worked. That could be because I am a hard case, but it is hard to determine what is the root cause. I have seen no major mistakes, I am treated with respect and I can get in relatively quickly. I think some of the bad reviews of this practice were from a long time ago, but I think PAMF must have made a lot of progress since then in improving their services because a lot of the criticism seems unfair. PAMF doesn’t solicit reviews, so none of the content patients come here to post.
Describe the costs associated with your care under Alexis Kim at Palo Alto Medical Foundation.
I have unlimited IVF coverage through my employer so I have no idea what anything cost.
Describe Alexis Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Palo Alto Medical Foundation.
PAMF is pretty strict if you are under 35 with single embryo transfers.
8
Doctor
Alexis Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Palo Alto Medical Foundation
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
8
8
His approach with the transvaginal ultrasounds is extremely gentle! However, with two failed transfers, he and the coordinator didn't have much input except that it was within the expected odds. ... Frozen Embryo Transfers - estradiol and progesterone only. Two failed transfers. ... I felt like I really had to advocate for more testing and changes in protocol. ... Dr. Kim performed the transfer but was not my main doctor for that round of treatment. ... Fresh embryo transfer resulted in a live birth.
I think they [Palo Alto Medical Foundation] are behind on diagnostic testing options and genetic testing options for embryos. You pretty much have to go to Los Gatos (practically) for any egg retrieval and embryo transfer which can be inconvenient. ... [Nurse] Very responsive, but sometimes scheduling requests were not always granted and without explanation. ... Egg retrieval and fresh transfer: $17K insurance billed, $11K self pay Frozen transfer: $5.3K
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
8
8
How was your experience with Alexis Kim at Palo Alto Medical Foundation?
His approach with the transvaginal ultrasounds is extremely gentle! However, with two failed transfers, he and the coordinator didn't have much input except that it was within the expected odds. I felt like I really had to advocate for more testing and changes in protocol.
What's one piece of advice would you give a prospective patient of Alexis Kim at Palo Alto Medical Foundation?
Do some research and be your own advocate.
During treatment, were you treated like a number or a human with Alexis Kim at Palo Alto Medical Foundation?
He is friendly and easy to talk to, but interactions were mainly with a patient coordinator.
Describe the protocols Alexis Kim used in your cycles at Palo Alto Medical Foundation and their degree of success.
Fresh embryo transfer resulted in a live birth. Dr. Kim performed the transfer but was not my main doctor for that round of treatment. Frozen Embryo Transfers - estradiol and progesterone only. Two failed transfers.
Describe your experience with your nurse at Palo Alto Medical Foundation. (Assigned nurse: Kim)
Very responsive, but sometimes scheduling requests were not always granted and without explanation.
Describe your experience with Palo Alto Medical Foundation.
I think they are behind on diagnostic testing options and genetic testing options for embryos. You pretty much have to go to Los Gatos (practically) for any egg retrieval and embryo transfer which can be inconvenient.
Describe the costs associated with your care under Alexis Kim at Palo Alto Medical Foundation.
Egg retrieval and fresh transfer: $17K insurance billed, $11K self pay Frozen transfer: $5.3K
Describe Alexis Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Palo Alto Medical Foundation.
He strongly recommended a single transfer due to the unexplained infertility diagnosis.
8
Doctor
Alexis Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Palo Alto Medical Foundation
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
5
6
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 1 IVF, 3 Embryo Freezing
Diagnosis
Unexplained
5
6
He [Alexis Kim] was very present when I saw him, but it felt like he was always very busy. We didn't ever feel like we had much time to talk, and had to make appointments far far in advance ... He's very methodical about this being a numbers game. Dr. Kim was straightforward with us, but also seemed a bit at a loss in the face of my emotion. He also doesn't seem comfortable with advancements in the field (supplements, PGS, altering retrieval protocols)
PAMF [Palo Alto Medical Foundation] is very busy and hard to get into. The first appointment was 3+ months away from my call, and I had to call them to check that they had received my referral. usually running late. nurses and surgical team were great, and all the doctors I saw were good, but I saw a lot of different doctors for ultrasounds. Really like the online care portal; very easy to get meds
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF, 3 Embryo Freezing
Diagnosis
Unexplained
5
6
How was your experience with Alexis Kim at Palo Alto Medical Foundation?
He's very methodical about this being a numbers game. Dr. Kim was straightforward with us, but also seemed a bit at a loss in the face of my emotion. He also doesn't seem comfortable with advancements in the field (supplements, PGS, altering retrieval protocols)
What's one piece of advice would you give a prospective patient of Alexis Kim at Palo Alto Medical Foundation?
be prepared for a lot of waiting time between calling for an appointment, consultation, and beginning treatment
During treatment, were you treated like a number or a human with Alexis Kim at Palo Alto Medical Foundation?
He was very present when I saw him, but it felt like he was always very busy. We didn't ever feel like we had much time to talk, and had to make appointments far far in advance
Describe your experience with the nursing staff.
Very warm and caring
Describe your experience with Palo Alto Medical Foundation.
PAMF is very busy and hard to get into. The first appointment was 3+ months away from my call, and I had to call them to check that they had received my referral. usually running late. nurses and surgical team were great, and all the doctors I saw were good, but I saw a lot of different doctors for ultrasounds. Really like the online care portal; very easy to get meds
Describe the costs associated with your care under Alexis Kim at Palo Alto Medical Foundation.
retrieval and fresh transfer were covered by insurance, so only medication copays and $35 copay per visit. Frozen transfer was ~$4k, hysteroscopy was ~2.5K
Describe Alexis Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Palo Alto Medical Foundation.
He was very "here's what is allowed by the guidelines," and even offered to transfer 3 embryos given my age. But the decision was 100% up to us.
What specific things went wrong at Palo Alto Medical Foundation?
  • Failed to send your chart to another clinic
5
Doctor
Alexis Kim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Palo Alto Medical Foundation
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.