Rated 10
Strongly recommend: 100%10
100% strongly recommend
3 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9
9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
9
Excellent
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Stony Brook University
Residency
Weill Cornell
Fellowship
New York University

How Doctor Communicates

doctor, nurse available by email
not available by directline
not available by directline
not available by personal cell phone
not available by personal cell phone
Alexis Masbou works at

Kofinas Fertility Group
Rated 9
Strongly recommend: 84%Neutral: 7%Don't recommend: 8%9

At 1 office

Upper West Side
55 Central Park W
New York, NY 10023
(718) 701-6267
Explore Clinic

3 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 41 - 42
3 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Masbou] provided my husband and I with choices on how to proceed with certain procedures and fertility treatment plan...She always responds to phone calls and emails in a timely fashion (even on the weekends)...With each cycle my treatment plan changed which produced more eggs each cycle. I really feel that the adjustments [she] made each cycle regarding the medication and treatment plan assisted with obtaining our eggs...strongly suggested single embryo transfer due to my medical condition
The nurses [.at Kofinas Fertility Group] are very knowledgeable and compassionate. They respond to all questions/concerns timely. I have gone through 3 IVF cycles. One of the nurses said to me that I have been so strong throughout this process...They have early morning hours that I was able to come and still get to work on time. Also, I was impressed by their work ethic...They have multiple offices throughout NYC which makes it very convenient
How was your experience with Alexis Masbou at Kofinas Fertility Group?
Dr. Masbou is extremely attentive and informative. She explained all procedures in an informative and caring fashion. She provided my husband and I with choices on how to proceed with certain procedures and fertility treatment plan. We never felt like a number throughout the process. She always responds to phone calls and emails in a timely fashion (even on the weekends). Dr. Masbou has been so helpful and has made this journey easier then I expected.
What's one piece of advice would you give a prospective patient of Alexis Masbou at Kofinas Fertility Group?
Dr. Masbou is extremely attentive. She responds to any and all questions/concerns faster then any doctor I have ever seen. She never makes you feel like you are a bother or asking a stupid question. She makes you feel like an individual and not giving a cookie cutter treatment plan.
During treatment, were you treated like a number or a human with Alexis Masbou at Kofinas Fertility Group?
Dr. Masbou and the staff at Kofinas Fertility Clinic are very professional, compassionate, and friendly. Dr. Masbou would always get back to me and answer all my questions in a timely fashion and with such empathy during this challenging time.
Describe the protocols Alexis Masbou used in your cycles at Kofinas Fertility Group and their degree of success.
I went through 3 IVF cycles and obtained 2 genetically viable eggs. With each cycle my treatment plan changed which produced more eggs each cycle. I really feel that the adjustments that Dr. Masbou made each cycle regarding the medication and treatment plan assisted with obtaining our eggs. I am very thankful for her attention to my needs as a patient.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nurses are very knowledgeable and compassionate. They respond to all questions/concerns timely. I have gone through 3 IVF cycles. One of the nurses said to me that I have been so strong throughout this process to be able to go through 3 cycles. That one statement made my day.
Describe your experience with Kofinas Fertility Group.
They are very thorough and really want to give you the best chance of having a baby. The front desk staff are extremely friendly and helpful. They have multiple offices throughout NYC which makes it very convenient. The two offices I have have seen are clean and well kept. Overall a very positive experience.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
The monitoring appointments were very convenient for me. I work Mon-Fri 8am-4pm. They have early morning hours that I was able to come and still get to work on time. Also, I was impressed by their work ethic. The doors were open normally 30 minutes prior to their shift starting, so you could come in, sign in, and sit. The staff would start taking patients right away. You did not have to wait for exactly 7am to be called back. It was something that was unexpected.
Describe the costs associated with your care under Alexis Masbou at Kofinas Fertility Group.
I feel the cost were appropriate.
Describe Alexis Masbou's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Dr. Masbou strongly suggested single embryo transfer due to my medical condition.
10
Doctor
Alexis Masbou
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Kofinas Fertility Group
Upper West Side
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 32 - 33
4 IUI
1 IVF
Endometriosis
Unexplained
European
Income $200K - $499K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Masbou is extremely attentive and caring in a way that I was not expecting. After our first failed IUI with her, she sent me a personal email to ask how I was doing and that she was so sorry about the failed cycle. Even at our initial consultation, her first question to me was nothing about our past infertility workups, she looked right at me and said, "first of all, how are you doing mentally and emotionally?"
IVF with PGS and one year of storage (without insurance coverage) was $22,500. They [Kofinas Fertility Group] were able to work it out with my insurance company to have the meds covered.... Lindsay and Christine are the best. In addition to emailing Dr. Masbou, I've also taken to emailing Lindsay when I have questions I know she can answer and she's been the absolute best.
How was your experience with Alexis Masbou at Kofinas Fertility Group?
Dr. Masbou is extremely attentive and caring in a way that I was not expecting. After our first failed IUI with her, she sent me a personal email to ask how I was doing and that she was so sorry about the failed cycle. Even at our initial consultation, her first question to me was nothing about our past infertility workups, she looked right at me and said, "first of all, how are you doing mentally and emotionally?" She explains procedures before and during them and makes sure you know why she is recommending a line of treatment. We brings up options and let's you decide what you think is right for you and then is completely gungho behind whatever choice you make.
What's one piece of advice would you give a prospective patient of Alexis Masbou at Kofinas Fertility Group?
Don't be afraid to ask questions or email her directly - she responds so quickly! I was so nervous in the beginning to email her because I felt like I was annoying and should have asked all these things while I was at my appointment - but there's so much information and sometimes questions come up later. She never makes you feel like anything you ask is stupid or silly or annoying. She even emailed me once from her vacation because she knew I was antsy about results.
During treatment, were you treated like a number or a human with Alexis Masbou at Kofinas Fertility Group?
With my first RE, I was most definitely a number. I needed to remind him of my history multiple times. It always felt like he forgot things he'd said to me or he was confusing me with another patient. I've never felt that way at Kofinas Fertility or with Dr. Masbou. She remembers everything, follows up on what's going on in our everyday life outside of fertility, and genuinely seems invested in us being successful.
Describe the protocols Alexis Masbou used in your cycles at Kofinas Fertility Group and their degree of success.
During IVF, we started with gonal-F and then swapped for menopur after a few days. Dr. Masbou didn't want to overstimulate me so we played it safe to start. We ended up with 22 eggs, 17 of which fertilized, 8 made it to freeze.
Describe your experience with the nursing staff at Kofinas Fertility Group.
Lindsay and Christine are the best. In addition to emailing Dr. Masbou, I've also taken to emailing Lindsay when I have questions I know she can answer and she's been the absolute best. My husband refers to her as "Janet" (from the Good Place) as she always pops up to help you with whatever you need.
Describe your experience with Kofinas Fertility Group.
They're very thorough with testing and I remember feeling like they were overdoing the diagnostic testing in the beginning. Now, being further along in this journey, I'm glad that they're really trying to get to the root of our problems and not just lump us into the "unexplained" category forever. Sometimes it's frustrating because you want to be pregnant NOW and all these tests delay the process but they're truly trying to figure out exactly what they're dealing with to give you the best chance of success.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Very easy. You can make an appointment for a specific time or just show up at any point between 7 and 9am. Never waited more than a few minutes in their UWS Manhattan office.
Describe the costs associated with your care under Alexis Masbou at Kofinas Fertility Group.
IVF with PGS and one year of storage (without insurance coverage) was $22,500. They were able to work it out with my insurance company to have the meds covered.
Describe Alexis Masbou's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
1 PGS embryo transfers only.
10
Doctor
Alexis Masbou
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Kofinas Fertility Group
Brooklyn Center
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 32 - 33
3 IVF
3 Embryo Freezing
Endometriosis
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My experience as a patient [of Dr. Masbou] was extremely positive. She was able to explain each step of the multiple processes involved in an IVF Cycle. Her knowledge and expertise is evident, as she is able to explain treatment plans, treatments, and the rationale behind them. Dr. Masbou was able to help prepare me both mentally and physically for the demands and changes that would occur along with Egg Retrieval, Embryo Creation and Preservation, Frozen Embryo Transfer, and Early Pregnancy. She was extremely responsive in a prompt manner to the any questions, concerns, and nervousness that arose over the course of treatment. Her positive and optimistic attitude works wonders during an extremely stressful time and process. As a patient I was fortunate to have been under her care. It is evident she has a passion for her field and expertise and any patient is in the safest hands under her care.
Kofinas Fertility is an extremely well oiled machine. It has been around for quite some time...Although nothing is perfect, they have been nothing but perfect towards me. There is no stone left unturned from prognosis to treatment. They made one of the scariest and most helpless times of my husbands’ and my life so much less frightening and way more manageable...All of the nursing staff were amazing throughout the course of my treatment. Lindsay was extremely helpful with all questions, concerns, and vaccination tutorials. She also was prompt with relaying results.
How was your experience with Alexis Masbou at Kofinas Fertility Group?
Dr. Masbou is the embodiment of an exemplary doctor. My experience as a patient was extremely positive. She was able to explain each step of the multiple processes involved in an IVF Cycle. Her knowledge and expertise is evident, as she is able to explain treatment plans, treatments, and the rationale behind them. Dr. Masbou was able to help prepare me both mentally and physically for the demands and changes that would occur along with Egg Retrieval, Embryo Creation and Preservation, Frozen Embryo Transfer, and Early Pregnancy. She was extremely responsive in a prompt manner to the any questions, concerns, and nervousness that arose over the course of treatment. Her positive and optimistic attitude works wonders during an extremely stressful time and process. As a patient I was fortunate to have been under her care. It is evident she has a passion for her field and expertise and any patient is in the safest hands under her care.
What's one piece of advice would you give a prospective patient of Alexis Masbou at Kofinas Fertility Group?
Trust her because she beyond knows what she is doing.
During treatment, were you treated like a number or a human with Alexis Masbou at Kofinas Fertility Group?
Dr. Masbou embodies everything a doctor should be. She is caring, competent, beyond thorough, proactive, extremely knowledgable, informative, compassionate, and makes very scary situations extremely manageable.
Describe the protocols Alexis Masbou used in your cycles at Kofinas Fertility Group and their degree of success.
Egg Retrievals: Dr. Masbou used Estrogen Priming during my Ovarian Stimulation in hopes of achieving optimal results in embryos reaching the blastocyst stage. The more embryos you have the greater likelihood it will lead to a live birth. Laparoscopy: Dr. Masbou diagnosed and advised removal of one of my Fallopian Tubes, which had hydrosalpinx, which can effect treatment success rates significantly. Embryo Transfer: Dr. Masbou had me prepare for a Frozen Embryo Transfer using Lupron. This is effective in quieting your reproductive system down. She also helped me manage a blood clotting disorder using a blood thinner to prevent miscarriage.
Describe your experience with your nurse at Kofinas Fertility Group. (Assigned nurse: Lindsay)
All of the nursing staff were amazing throughout the course of my treatment. Lindsay was extremely helpful with all questions, concerns, and vaccination tutorials. She also was prompt with relaying results.
Describe your experience with Kofinas Fertility Group.
Kofinas Fertility is an extremely well oiled machine. It has been around for quite some time, is staffed by the best and most efficient doctors in the city. When searching for a clinic and torn between two, when it came to Kofinas, the reoccurring quote I heard from multiple people in the Tri-State area was: “They get everybody pregnant.” Although nothing is perfect, they have been nothing but perfect towards me. There is no stone left unturned from prognosis to treatment. They made one of the scariest and most helpless times of my husbands’ and my life so much less frightening and way more manageable.
Describe the costs associated with your care under Alexis Masbou at Kofinas Fertility Group.
Most of my care was covered under my insurance plan. Anything additional, such as PGS Testing were presented to us an in open-ended fashion, with costs, pros, and cons on the table in an honest manner.
Describe Alexis Masbou's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
My doctor recommended a single embryo transfer due to age and other appropriate situational factors.
10
Doctor
Alexis Masbou
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Kofinas Fertility Group
Lower Manhattan
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources