Verified
This patient has provided documentation of treatment at this clinic.
2019 - 2020, Unsuccessful
9
8
Dr Rogers always did her best to make the process as easy as possible for us including helping us complete appointments locally as we do not live in the same town as the office. Sometimes medical explanations were too technical which was difficult to understand but she always did her best to explain further when probed. ... Dr Rogers did well to talk to us as long as we needed and we never felt rushed off the phone or out of the office. She always answered any questions we had and even called us personally after our miscarriage.
The billing department is a mess. I would get charged differently each time I went to the office and staff were difficult to get a hold of. Bills were never itemized so it was hard to find out what you were getting billed for and multiple bills were sent for the same appointment. The centers were accommodating to get monitoring appointments in over the weekends or near holidays which was appreciated. It was very difficult to get a hold of staff on the weekend if there was an issue after getting weekend monitoring results.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr Rogers always did her best to make the process as easy as possible for us including helping us complete appointments locally as we do not live in the same town as the office. Sometimes medical explanations were too technical which was difficult to understand but she always did her best to explain further when probed.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
I would tell a prospective patient of Dr Rogers to keep asking her questions, she will answer and she is genuine.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rogers did well to talk to us as long as we needed and we never felt rushed off the phone or out of the office. She always answered any questions we had and even called us personally after our miscarriage.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I used protocols using Gonal-f, Menopur, Ganarelix, Omnitrope, letrizole, progesterone injections, estradiol, estrogen patches, as well as hcg injections. My first cycle produced upwards of 25 eggs with slight hyper-stimulation of the ovaries. The second retrieval focused on egg quality rather than quantity which produces around 15 eggs. Genetic testing was done on all cycles and only 2 embryos on each cycle made it to the 5th day. Only one in each cycle was genetically normal.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amanda Dutt)
It was very difficult to get a hold of the nursing staff, specifically via the patient portal. Many times staff were irritated with me when my local office did not fax results to them, which was obviously not in my control. Often times when I had questions I was rushed off the phone by the nurses or I was talked down to by staff. It was difficult to get medication protocols with enough notice to order more medication when necessary. Nursing staff were not accommodating when I was out or running low on medication after they changed dosages last minute, even though the amount ordered was given to the pharmacy directly by the nursing staff so the amount was not A mistake on my part.
Describe your experience with Fertility Centers of Illinois.
The billing department is a mess. I would get charged differently each time I went to the office and staff were difficult to get a hold of. Bills were never itemized so it was hard to find out what you were getting billed for and multiple bills were sent for the same appointment. The centers were accommodating to get monitoring appointments in over the weekends or near holidays which was appreciated. It was very difficult to get a hold of staff on the weekend if there was an issue after getting weekend monitoring results.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
$35,000 for two cycles (retrieval’s, transfers, medication, monitoring, testing)
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I never had multiple embryos available to transfer.
What specific things went wrong at Fertility Centers of Illinois?
- Failed to call with results
Describe the specific things that went wrong at Fertility Centers of Illinois.
On 1-2 occasions results were not provided until the next day, however, this was very infrequent.