Amber Cooper

2019 - 2020, Unknown Success

10

8

Age 30 - 31

1 IUI

1 IVF

Male Factor

Other

Prefer not to answer

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Neutral

Success w/ Doc Not sure

Review of

Amber Cooper Vios Fertility Institute

[Dr. Amber Cooper] will see us in the office, talk on the phone and text which I love! It takes awhile to get in for a 1x1 in the office but if it can't happen soon enough, she will call us. She has sent us to a great referral of hers when surgeries were needed. She always explains things well and is honest with her concerns, feelings and goals for us... My husband has lost sperm count so we knew after one round IUI, etc that IVF was our best option.

I had a nurse tell me she was assigned to me that I never heard back from [at Vios Fertility Institute]. There are other nurses that I would rely on and ask for when I called bc of their great service when I was in the office...my fertility Insurance received the notification that I was doing a different treatment plan than what I was which waste of time and also confuse the insurance company and that caused issues...Weaknesses: Very unorganized or at least comes off that way. Payments, treatments, insurance mistakes have all been made which is concerning and doesn't help my faith or trust. Rude at times- my husband and I have not gotten rude front desk employees when coming in. We pay good money and are in a very emotional place in life so a friendly, informed face would be helpful when coming in the door

How was your experience with Amber Cooper at Vios Fertility Institute?

Dr Cooper will see us in the office, talk on the phone and text which I love! It takes awhile to get in for a 1x1 in the office but if it can't happen soon enough, she will call us. She has sent us to a great referral of hers when surgeries were needed. She always explains things well and is honest with her concerns, feelings and goals for us.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Get on the books early! Be your own advocate!

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

My concern has always been with the VIOS office not Dr Cooper. It comes across as disorganized at times which makes me feel worried.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

Letrozole, IUI, time intercourse and IVF. We plan to do our second embryo transfer or IVF cycle ASAP. My husband has lost sperm count so we knew after one round IUI, etc that IVF was our best option.

Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Yes)

I had a nurse tell me she was assigned to me that I never heard back from. There are other nurses that I would rely on and ask for when I called bc of their great service when I was in the office. I have given Dr Cooper this feedback as well.

Describe your experience with Vios Fertility Institute.

Weaknesses: Very unorganized or at least comes off that way. Payments, treatments, insurance mistakes have all been made which is concerning and doesn't help my faith or trust. Rude at times- my husband and I have not gotten rude front desk employees when coming in. We pay good money and are in a very emotional place in life so a friendly, informed face would be helpful when coming in the door

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

My work benefits cover a lot. We paid about $8000 for our first cycle of IVF.

What specific things went wrong at Vios Fertility Institute?

Lost paperwork
Lost appointments
Failed to order appropriate test
Failed to inform you of changes in protocol
Provided conflicting information

Describe the specific things that went wrong at Vios Fertility Institute.

When I have called to pay some bigger bills and the employee has not been totally comfortable with processing payment or navigating through my file. The other thing that happened was my fertility Insurance received the notification that I was doing a different treatment plan than what I was which waste of time and also confuse the insurance company and that caused issues.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

Vios Fertility Institute

Swansea

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2019 - 2020, Unsuccessful

10

Age 41 - 42

1 IUI

Recurrent Pregnancy Loss

Unexplained

Other

Income $0 - $49K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Amber Cooper Vios Fertility Institute

Dr Amber Cooper is very thorough. Very kind hearted and makes you feel comfortable from the very first moment. The only downfall is the medical terminology used. I don't understand some of the words she uses so I have to ask what she's talking about. Then she explains with no judgement. My experience as a patient has been wonderful. I felt from the very first moment of meeting her that I could ask anything. Every time I ask something she talks with me as an equal. I finally feel like I have someone helping me figure all this out. The infertility road can be a very lonely one. So it's nice to feel like I have support from my Dr.

The strengths of the clinic [Vios Fertility Inst] are staff is very personable and warm. You feel right at home sometimes you don't even feel like you're at "the doctor" in a good way. ... Also the financial advisor part of the clinic isn't very helpful on suggestions for self pay patients. ... The weaknesses are communicating with each other. I've had a few times that one nurse tells me something and another nurse tells me something different.

How was your experience with Amber Cooper at Vios Fertility Institute?

Dr Amber Cooper is very thorough. Very kind hearted and makes you feel comfortable from the very first moment. The only downfall is the medical terminology used. I don't understand some of the words she uses so I have to ask what she's talking about. Then she explains with no judgement. My experience as a patient has been wonderful. I felt from the very first moment of meeting her that I could ask anything. Every time I ask something she talks with me as an equal. I finally feel like I have someone helping me figure all this out. The infertility road can be a very lonely one. So it's nice to feel like I have support from my Dr.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Before your first consult do your homework. Write down any questions you have so she can explain things to you.

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

Everyone at vios treats my husband and I like humans. Very warm and considerate.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

Ive only had one IUI with Dr Cooper. I was on letrozol for 5 days then follistim injections on day 3,5&7 then trigger shot 36 hours before iui

Describe your experience with the nursing staff at Vios Fertility Institute.

Very pleasant and helpful. They just need to communicate with each other a little better.

Describe your experience with Vios Fertility Institute.

The strengths of the clinic are staff is very personable and warm. You feel right at home sometimes you don't even feel like you're at "the doctor" in a good way. The weaknesses are communicating with each other. I've had a few times that one nurse tells me something and another nurse tells me something different. Also the financial advisor part of the clinic isn't very helpful on suggestions for self pay patients.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

$2500 for IUI and $14,500 for our upcoming ivf cycle plus medication cost

What specific things went wrong at Vios Fertility Institute?

Failed to call in prescriptions to pharmacy
Provided conflicting information

Describe the specific things that went wrong at Vios Fertility Institute.

I had some prescription issues. They have been called in too late for delivery. The clinic fixed the problem asap though.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

Swansea

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2019 - 2020, Unsuccessful

7

Age 27 - 28

3 IUI

3 IVF

Anovulation

European

Income $50K - $99K

Only Doc Seen

Neutral

Unsuccessful

Review of

Amber Cooper Vios Fertility Institute

[Protocols with Dr. Cooper included] IVF- normal protocol...no eggs retrieved...IVF- low dose flare protocol one egg retrieved...IVF- low dose flare protocol no eggs retrieved...was very sympathetic and was very informative with the information she gave us...Seeing Dr. Cooper was stress relieving...She explained everything very well and always made me feel better have another failed cycle. She always tried to understand what was going on with my cycles and to charge the protocol to best fit my needs. She understood the way I was feeling and always tried to help me stay positive. I understand how hard Dr. Cooper’s job must be but she always made me feel like I was a priority.

[The nurses at Vios Fertility Institute are] Very polite and had a positive attitude. I believe they were overloaded with patients sometimes where they forgot to call in prescriptions and send portal messages...[monitoring appointments were] Very well organized...IUI 1500X3...IVF cycle 1 and 2 together 14000...IVF cycle 3 11,000...Meds 17000...The clinic was always very clean, workers were very polite and energetic, and the staff always seemed to know what they were doing. Undergoing all my treatments I never felt uncomfortable going under during IVF retrieval or going through any of my IUI. I always felt as if I was getting the best care.

How was your experience with Amber Cooper at Vios Fertility Institute?

Amber Cooper was very informative, police, professional, and caring. She explained everything very well and always made me feel better have another failed cycle. She always tried to understand what was going on with my cycles and to charge the protocol to best fit my needs. She understood the way I was feeling and always tried to help me stay positive. I understand how hard Dr. Cooper’s job must be but she always made me feel like I was a priority.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Very polite and has a lot of experience to help find the best protocol for your treatment plan.

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

Dr. Cooper was very sympathetic and was very informative with the information she gave us. Many of the nurses were too busy to actually handle their job properly. Seeing Dr. Cooper was stress relieving.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

Clomid/trigger with IUI Letrozole/trigger with IUI Letrozole/follistim/trigger cancelled IUI IVF- normal protocol no eggs retrieved IVF- low dose flare protocol one egg retrieved IVF- low dose flare protocol no eggs retrieved

Describe your experience with the nursing staff at Vios Fertility Institute.

Very polite and had a positive attitude. I believe they were overloaded with patients sometimes where they forgot to call in prescriptions and send portal messages.

Describe your experience with Vios Fertility Institute.

The clinic was always very clean, workers were very polite and energetic, and the staff always seemed to know what they were doing. Undergoing all my treatments I never felt uncomfortable going under during IVF retrieval or going through any of my IUI. I always felt as if I was getting the best care.

Describe your experience with your monitoring appointments at Vios Fertility Institute.

Very well organized

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

IUI 1500X3 IVF cycle 1 and 2 together 14000 IVF cycle 3 11,000 Meds 17000

What specific things went wrong at Vios Fertility Institute?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Vios Fertility Institute.

One time I had a nurse call the wrong pharmacy for my prescription.

7

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

7

Clinic

Vios Fertility Institute

Chicago - Wicker Park

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2019 - 2020, Successful

10

Age 30 - 31

1 IUI

1 IVF

Anovulation

Male Factor

PCOS

European

Income $100K - $199K

Nurse or HC Services

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Amber Cooper Vios Fertility Institute

From the first time we met Dr. Cooper, we instantly felt comfortable and at home, like she was the doctor we were meant to be with. She listened to all of our concerns, answered our questions, and we never felt rushed or pressured to follow a plan we didn’t feel comfortable with...We knew we didn’t want to do genetic testing on the embryos, and we were very upfront about our concerns with having too many embryos as we plan to use all of them. Dr. Cooper listened to our concerns throughout the whole way and tailored our plan to something we felt comfortable with. We did a freeze all egg retrieval followed by 3 Singleton frozen embryo transfers. Third time worked and we are expecting our first child! Every time we met with Dr. Cooper through the process, she always knew who we were and felt like she genuinely cared for us like family. I couldn’t ima

I had 3 different nurses that worked with me regularly [at Vios Fertility Institute]. All of the were excellent. They were very responsive to any of my calls and answered any of my questions...All staff was very friendly. The clinic has every patient do all lab work in house which originally seemed like a chore for me given that we live 2 hours from the clinic, however, all our test results were back same day so I came to like having labs done there despite the drive. The clinic does an excellent job monitoring patient progress with regular ultrasounds and lab work which I found comforting as well.

How was your experience with Amber Cooper at Vios Fertility Institute?

We had a wonderful experience as her patients. She was honest about our chances with IUI after we tried one round and we decided to move to IVF. We knew we didn’t want to do genetic testing on the embryos, and we were very upfront about our concerns with having too many embryos as we plan to use all of them. Dr. Cooper listened to our concerns throughout the whole way and tailored our plan to something we felt comfortable with. We did a freeze all egg retrieval followed by 3 Singleton frozen embryo transfers. Third time worked and we are expecting our first child! Every time we met with Dr. Cooper through the process, she always knew who we were and felt like she genuinely cared for us like family. I couldn’t imagine going through this process with any other doctor. We plan to return as soon to use our remaining embryos.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Be patient with Dr Cooper getting to your appt on time. She normally is running a little behind but it’s because she takes the time to really address each patient’s needs. Every time she was with us, she never rushed us or hurried along our appointment, so anytime she was late to our appointment, I assumed she was giving her undivided attention to another couple.

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

We had been to a well-known fertility specialist prior to Dr. Cooper and felt like a number. From the first time we met Dr. Cooper, we instantly felt comfortable and at home, like she was the doctor we were meant to be with. She listened to all of our concerns, answered our questions, and we never felt rushed or pressured to follow a plan we didn’t feel comfortable with.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

We had tried 3 rounds of Clomid and 2 rounds of Letrozole prior to seeing Dr. Cooper. Once we had our initial consultation, we wanted to continue with another round of letrozole and timed intercourse. We weren’t ready for IUI. After letrozole failed, we moved to injectables with timed intercourse for 1 cycle. We then did injectables with IUI which failed. At this IUI, we found my husband’s counts and motility were significantly low giving us about a 5% success rate if we continued with IUI. We decided to move to IVF. We had a freeze all egg retrieval. I have PCOS so it was assumed I would over respond to the medications and it was recommended to get my body back to baseline before doing a transfer. We had 28 eggs retrieved, 25 fertilized using ICSI, 14 grew to day 3 and 7 made it to day 5 blastocyst stage and were frozen. We did 2 frozen single embryo transfers using assisted hatching back to back that turned out negative. Before moving to our third transfer, Dr. Cooper recommended a uterine biopsy and endometrial receptivity assay, which we did. We followed those procedures with our third single embryo transfer with assisted hatching and had success! I’m currently 12 weeks pregnant with baby #1 and was discharged from Dr. Cooper at 10 weeks.

Describe your experience with the nursing staff at Vios Fertility Institute.

I had 3 different nurses that worked with me regularly. All of the were excellent. They were very responsive to any of my calls and answered any of my questions.

Describe your experience with Vios Fertility Institute.

All staff was very friendly. The clinic has every patient do all lab work in house which originally seemed like a chore for me given that we live 2 hours from the clinic, however, all our test results were back same day so I came to like having labs done there despite the drive. The clinic does an excellent job monitoring patient progress with regular ultrasounds and lab work which I found comforting as well.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

Our treatment was covered with our insurance so we only had copays for our visits and medications.

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.

Dr. Cooper recommended single embryo transfers for us as our embryos were great quality. Because we had 7 embryos, we had made a plan to do single transfers for the first 3 as they were graded slightly higher than the remaining 4. The remaining 4, we planned to do in sets of 2. Now that I am pregnant from the third single embryo transfer, I am very thankful we only transferred 1 to reduce any risk I would have had carrying multiples. Even now when I think about our remaining 4 embryos, I’m leaning toward doing those as singletons as well.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2018 - 2019, Successful

10

Age 29 - 30

3 IUI

1 IVF

Unexplained

Income $100K - $199K

Investment Banker

Only Doc Seen

Strongly Recommends

Successful

Review of

Amber Cooper Vios Fertility Institute

She [Dr. Amber Cooper] is always there for you and is rooting for you 100%...She has helped me immensely during this process...For IUI: femara for 5 days and then a trigger shot (ovidrel) 36 hours before IUI. IUI performed by a nurse...ERA came back receptive with at least 125 hours of progesterone. And a small small case of endometritis. Treated with doxycycline for 14 days...Vitamins: COq10 (600 mg), prenatal, vitamin d, super B complex, fish oil. Taking before next retrieval along with a low carb diet. Only took vitamin D and pre natal before 1st retrieval Doing another retrieval in October. Will add in PGS testing.

Amie [nurse at Vios Fertility Institute] is one of the best nurses I have ever had. She is very knowledgeable and makes sure you fully understand everything. Meredith is also one of my nurses and is the same. Also Karen, she primarily drew my blood and was always very gentle...Strengths: definitely being there for you. They are always rooting for you. Also their response time to when you ask a question is within the same day which is very important. Weakness: you may have to wait a bit for your appointment especially in the mornings because it is busy. But honestly to me that is a good sign because it means they are doing a good job. Just be prepared for them to be running a little bit behind. Not by much though. (Q121) which of the following did your treatment with the include?

How was your experience with Amber Cooper at Vios Fertility Institute?

She has helped me immensely during this process. We have been TTC for over 4 years and we’re referred last year. I would refer her to anyone. I know this will work and she really wants it to work for all of her patients.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Just know that she is a very busy doctor and that adjustments to your appointments may need to be made in case of emergencies

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

She is always there for you and is rooting for you 100%.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

For IUI: femara for 5 days and then a trigger shot (ovidrel) 36 hours before IUI. IUI performed by a nurse. For IVF: gonal F and menopur for 5 days. Then add in cetrocide for 6 days. then trigger with Lupron Also took doxycycline to prevent infection. 14 eggs 11 mature 6 fertilized 3 expanded blastocysts For transfer: estrogen pills 3 times daily (twice orally and once vaginally) then PIO shots 5 days before transfer. Also medrol and doxycycline for 5 days. I did this twice. These transfers failed (more than likely abnormal embryo) ERA test: same as above besides the medrol. I also took baby aspirin. ERA came back receptive with at least 125 hours of progesterone. And a small small case of endometritis. Treated with doxycycline for 14 days. 3rd transfer: femara for 5 days along with estrogen 3 times a day (same as above) and dexa (once daily) Sorry cannot remember full name. Then 125 hours of progesterone in oil. Also took baby aspirin. Again more than likely abnormal embryo. Vitamins: COq10 (600 mg), prenatal, vitamin d, super B complex, fish oil. Taking before next retrieval along with a low carb diet. Only took vitamin D and pre natal before 1st retrieval Doing another retrieval in October. Will add in PGS testing.

Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie Lowe)

Amie is one of the best nurses I have ever had. She is very knowledgeable and makes sure you fully understand everything. Meredith is also one of my nurses and is the same. Also Karen, she primarily drew my blood and was always very gentle. The Nursing Staff at Vios in Swansea, IL and Missouri are all wonderful and make the experience a lot more easier.

Describe your experience with Vios Fertility Institute.

Strengths: definitely being there for you. They are always rooting for you. Also their response time to when you ask a question is within the same day which is very important. Weakness: you may have to wait a bit for your appointment especially in the mornings because it is busy. But honestly to me that is a good sign because it means they are doing a good job. Just be prepared for them to be running a little bit behind. Not by much though.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

I work at a company that luckily enough covers IVF and IUI. I knew what I needed to pay up front. Mostly my deductible and co pays.

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.

N/A

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2016 - 2019, Successful

10

Age 31 - 34

6 IUI

IVF

PCOS

Recurrent Pregnancy Loss

Unexplained

European

Income $50K - $99K

Teacher

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Amber Cooper Vios Fertility Institute

She always greeted us with a smile and treated us more like close friends instead of patients. She genuinely cared about our wellbeing through the whole process and let us know she was always our number one cheerleader ready with encouragement and information when needed...she will go above and beyond to find and use all current research to try to help you build a family!...We transferred two embryos at a time with each of our IVF procedures. All of our embryos were frozen at day 5 and tested genetically. We were finally able to bring home our beautiful baby girl with this approach and would do the same process again when we decide to have another child.

We visited two locations for the procedures and office visits. Vios Fertility in Swansea, IL is where all surgeries are held, and can hold office visits, provide ultrasounds and blood work. Dr. Cooper holds appointments at the Swansea location as well as the St Louis location within Mercy Hospital where I had a majority of my ultrasounds and bloodwork completed because of the location convenience to my home. The only downside about the St Louis location is there is not a patient restroom located within the office (as of June 2018) but for convenience, we liked the office overall. We did have to travel to the Swansea location for all retrieval’s and transfers, but we’d do it all again!

How was your experience with Amber Cooper at Vios Fertility Institute?

She always greeted us with a smile and treated us more like close friends instead of patients. She genuinely cared about our wellbeing through the whole process and let us know she was always our number one cheerleader ready with encouragement and information when needed.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Choose this doctor! She is not only the most well informed and intelligent doctor in her field, she will go above and beyond to find and use all current research to try to help you build a family!

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

We were always greeted by Dr Cooper with a warm smile, a caring hug, and a genuine concern for how we were doing, regardless of the point we were in a treatment. Seeing Dr Cooper felt more like visiting a friend than seeing a fertility specialist.

Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie Lowe)

They continually were supportive and welcoming each time we had to visit the clinic for any appointment. Whether it was a blood draw, ultrasound, retrieval or transfer, the information from each was always communicated with the utmost respect and willingness to explain any part of the process we had questions about. Having visited and had procedures at another fertility clinic in the past, the differences are night and day shining a positive light on VIOS Fertility and their amazing staff! Highly recommend these kind people to anyone and everyone we meet who asks for suggestions where to go to begin their fertility journey. I wish we would have started here!

Describe your experience with Vios Fertility Institute.

We visited two locations for the procedures and office visits. Vios Fertility in Swansea, IL is where all surgeries are held, and can hold office visits, provide ultrasounds and blood work. Dr. Cooper holds appointments at the Swansea location as well as the St Louis location within Mercy Hospital where I had a majority of my ultrasounds and bloodwork completed because of the location convenience to my home. The only downside about the St Louis location is there is not a patient restroom located within the office (as of June 2018) but for convenience, we liked the office overall. We did have to travel to the Swansea location for all retrieval’s and transfers, but we’d do it all again!

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

The transfers cost less than the retrieval surgeries, which were both out of pocket for us and not covered by insurance. Our office visits, bloodwork, and ultrasounds were covered in part by insurance. All medications were out of pocket, but the clinic directed us to a pharmacy that regularly fills prescriptions for fertility patients and worked with us on rebates and offers to get the lowest out of pocket costs possible.

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.

We transferred two embryos at a time with each of our IVF procedures. All of our embryos were frozen at day 5 and tested genetically. We were finally able to bring home our beautiful baby girl with this approach and would do the same process again when we decide to have another child.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

Amber Cooper Vios Fertility Institute

2018 - 2019, Unknown Success

10

Age 29 - 30

2 IVF

Other

Prefer not to answer

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Amber Cooper Vios Fertility Institute

I chose to have a consult with Dr. Cooper based off reviews I had read on Fertility IQ after having a bad experience with my local RE. I never thought I could leave a fertility consult feeling so hopeful, and excited to continue my treatment with her. She explained everything thoroughly-our issues, possible treatment plans, etc. She never makes you feel like a number or a statistic. She takes the time to listen to you, and talks through your options with you. She is kind, empathetic, intelligent, and compassionate. I wish all doctors were like Dr. Cooper.

Vios is relatively new, and they're busy! But that doesn't take away from your care! It's rare to find a healthcare facility that runs on time. For morning monitoring appointments, they usually run on time. I can think of maybe 2 times they've ran late for me specifically,...A big strength for me is that they do everything at their Swansea location! I already travel over an hour to the office, so it was great that no more additional travel would be necessary.

How was your experience with Amber Cooper at Vios Fertility Institute?

I chose to have a consult with Dr. Cooper based off reviews I had read on Fertility IQ after having a bad experience with my local RE. I never thought I could leave a fertility consult feeling so hopeful, and excited to continue my treatment with her. She explained everything thoroughly-our issues, possible treatment plans, etc. She never makes you feel like a number or a statistic. She takes the time to listen to you, and talks through your options with you. She is kind, empathetic, intelligent, and compassionate. I wish all doctors were like Dr. Cooper.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Trust her!

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

Dr. Cooper and her RN Amie are fantastic. I have not once felt like a number, or just another patient in the office. They provide so much support, and I really feel that they are invested in me, and truly care about myself and my husband, and our outcome.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

IVF round #1: Menopur & Follistim in the evening for the first 5 days or so, then added in Ganirellix (in the am). Dosing for the Menopur and Follistim were adjusted based on ultrasound and lab results. Triggered with Lupron. Successful egg retrieval. Started on Estridol after next cycle start to prep for transfer, but no PGS normal embryos. Rest of cycle cancelled. IVF round #2: Increased starting doses and medication schedule this time- Menopur in the am, and Follistim in the pm, for the first 5 days or so. Then added in Ganirellix (in the am). Again, dosing was adjusted based on ultrasound and labs. Triggered with Lupron. Successful egg retrieval. Currently waiting for blast rate & PGS results.

Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie)

Amie is the absolute best. She is so sweet and caring. She answers my messages and returns calls in a timely manner. Andrea is my IVF coordinator, and she's great too. She was my first contact when starting this journey, and made it so easy to understand. Honestly, all of the staff is wonderful. No complaints here!

Describe your experience with Vios Fertility Institute.

Vios is relatively new, and they're busy! But that doesn't take away from your care! It's rare to find a healthcare facility that runs on time. For morning monitoring appointments, they usually run on time. I can think of maybe 2 times they've ran late for me specifically, but I remind myself that maybe someone else's appointment isn't going so well, or maybe they just need a little longer to get the necessary information. A big strength for me is that they do everything at their Swansea location! I already travel over an hour to the office, so it was great that no more additional travel would be necessary.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

After insurance (deductible NOT met), I paid roughly around $130 for the consult and a follow up appointment, $70 for labs that had to be sent out to another facility, $130 for SHG, and $1100 for MRI. When insurance open enrollment rolled around, I signed up for a second policy with a different insurance company because my primary insurance will not touch fertility treatments. When starting IVF, I met my deductible and out of pocket max with my first medication order (I think it was $6500), and since then have only had to pay for cryopreservation of embryos, which is $1200 and the genetic testing of embryos (cost to be determined due to petitioning insurance for coverage)

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.

For my specific case, she will only transfer 1 embryo to minimize risk of multiples.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

Chicago - Wicker Park

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2018 - 2019, Successful

10

Age 33 - 34

IUI

3 IVF

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

Amber Cooper Vios Fertility Institute

Dr. Amber Cooper will sit with you and hold your hand before your retrievel . The way she looks at you that day is so incredibly compassionate. She has the biggest heart and love for every single patient . She wants this just as bad as we do ! She bends over backwards to make everything possible for us ! Even if I have to send her a message on Facebook about something she replies !!

VIOS makes me feel SO special and like I’m the ONLY patient they have had the entire day... Their strengths are definitely their hearts and being sooooo insanely positive and hopeful with us ! They pray with us and for us . Their financial team is incredible at explaining every single situation and costs to help us decide what we can afford to do... The nursing team at VIOS is sooooo wonderful at being on call when I had a question about a medication dosage

How was your experience with Amber Cooper at Vios Fertility Institute?

Dr. Amber Cooper will sit with you and hold your hand before your retrievel . The way she looks at you that day is so incredibly compassionate. She has the biggest heart and love for every single patient . She wants this just as bad as we do ! She bends over backwards to make everything possible for us ! Even if I have to send her a message on Facebook about something she replies !!

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

To know she does this because it is her dream to make dreams come true and no other reason ! She is the best their is ! Insanely knowledgeable!

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

VIOS makes me feel SO special and like I’m the ONLY patient they have had the entire day ! They take time to really sit down and explain , email and Dr. Cooper cries with you and celebrates with you ! I recommend everyone I know to them !

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

I don’t remember every detail of the 3 rounds of IVf I have done with Dr. Amber Cooper ... I know the first was antagonist, second was Lupron flare and third I’m not sure ? We added human growth into third . I am a great responder ! With DOR we are always very excited to get 3-7 mature eggs !

Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie and Andrea)

The nursing team at VIOS is sooooo wonderful at being on call when I had a question about a medication dosage , or an email about any tiny thing they were quick to respond ! They know we are all having a hard time on this journey and their hearts are totally in it with us !

Describe your experience with Vios Fertility Institute.

Their strengths are definitely their hearts and being sooooo insanely positive and hopeful with us ! They pray with us and for us . Their financial team is incredible at explaining every single situation and costs to help us decide what we can afford to do ! Hands down this team is so incredible !!! Makes me feel like I’m a part of a huge family !

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

I know the monitoring and ultrasounds with retrievel was $12,250 each round . Medications outside of clinic we spent about $7,000 each round .

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.

Dr. Cooper explains the risks of transferring 2 but ultimately it is our decision and we chose to transfer 2 the one transfer we did . We had 4 other fertilized embryos that round . Now if we only had 2 we would have just transferred one fresh and one frozen .

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2018 - 2019, Unknown Success

10

Age 27 - 28

IVF

Male Factor

Other

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Amber Cooper Vios Fertility Institute

Dr. Cooper was very professional from the beginning of our fertility journey, which began on September of 2018. ... She had a checklist of tests to run on me before deciding treatment to ensure that my reproductive system was working properly ... was one hundred percent satisfied with her diagnosis and suggested treatment plan. ... I was very happy and relieved to finally have a plan for pregnancy.

I was happy to hear that our specific clinic was the only place I would have to travel to throughout my fertility journey. They performed all IVF services at their [Vios Fertility Institute] Swansea location. Although they typically run 30-45 minutes behind schedule for office visits, once you are in the private room you have availability to snacks and refreshments. ... The nurses I worked with in person were always excellent. A nurse was also available via the patient portal and would respond very quickly to my questions.

How was your experience with Amber Cooper at Vios Fertility Institute?

I was one hundred percent satisfied with her diagnosis and suggested treatment plan. She was very positive and confident that we will conceive. The only downfall about the clinic is that because they are so popular, it often takes a few weeks to schedule an appointment.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Trust her recommendations.

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

Dr. Cooper was very professional from the beginning of our fertility journey, which began on September of 2018. The OB Clinic I was previously working with did not have the knowledge or resources that Vios Fertility could provide. I was very happy and relieved to finally have a plan for pregnancy. We are preparing to start our IVF Cycle at the end of February.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

She had a checklist of tests to run on me before deciding treatment to ensure that my reproductive system was working properly, and my Fallopian tubes were not blocked. After running all of the baseline tests on me with no problems, she had my husband perform a sperm analysis, which is where the problem was found.

Describe your experience with the nursing staff at Vios Fertility Institute.

Very knowledgeable and helpful. The nurses I worked with in person were always excellent. A nurse was also available via the patient portal and would respond very quickly to my questions.

Describe your experience with Vios Fertility Institute.

I was happy to hear that our specific clinic was the only place I would have to travel to throughout my fertility journey. They performed all IVF services at their Swansea location. Although they typically run 30-45 minutes behind schedule for office visits, once you are in the private room you have availability to snacks and refreshments. My advice would be to take the earliest available appointment in the mornings. If you are going in for bloodwork or ultrasound they are often right on time or early.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

Our Healthscope insurance covered 80% of the cost. The IVF Cycle was fairly reasonable at $1800, the medications were fairly expensive $3,000.

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.

Since I do not have any fertility issues that we know of on the female side, she recommended single embryo transfer, though it was ultimately my decision.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

Swansea

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2017 - 2019, Unknown Success

10

Age 36 - 38

4 IUI

1 IVF

Anovulation

Male Factor

PCOS

European

Income $50K - $99K

Accountant

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Amber Cooper Vios Fertility Institute

Dr.Cooper seriously is amazing. She makes you feel like your her only patient. She is always thinking about your case and things we can try to improve results.... We did genetic blood work before starting the cycle. With the results of that it showed that I was a higher risk of miscarriage. Dr. Cooper put me on a triple progesterone protocol to help with that. She always adjust your meds based on you. She doesn’t just do a cookie cutter protocol for everyone.

The clinic [Vios Fertility] is very busy. In a rare occasion you might have a longer wait time. The care that they offer is well worth any wait. They offer snacks and drinks while you wait. The reception staff is very friendly and make you feel welcome.... We were out of pocket. Our IVF freeze all cycle was $14k. Our PGS testing was $5500.... Amie is absolutely amazing also. She definitely completes the dream team.

How was your experience with Amber Cooper at Vios Fertility Institute?

Dr.Cooper seriously is amazing. She makes you feel like your her only patient. She is always thinking about your case and things we can try to improve results. We had lost hope when we got to her office and when we left we had our hope back. She is very honest about your case, but delivers it with such compassion. We recently miscarried and she was there for us for every step.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Just schedule an appointment to meet her. I promise you will love her. I went to my initial meeting with a list of questions. She answered all but one of them before I could even ask them.

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

Dr. Cooper offers compassion that I did not receive at my last clinic. She is always thinking outside of the box on your case and always looks at you as an individual.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

We did genetic blood work before starting the cycle. With the results of that it showed that I was a higher risk of miscarriage. Dr. Cooper put me on a triple progesterone protocol to help with that. She always adjust your meds based on you. She doesn’t just do a cookie cutter protocol for everyone.

Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie )

Amie is absolutely amazing also. She definitely completes the dream team. I can ask her anything and she never makes me feel like I’m asking a stupid question or wasting her time.

Describe your experience with Vios Fertility Institute.

The clinic is very busy. In a rare occasion you might have a longer wait time. The care that they offer is well worth any wait. They offer snacks and drinks while you wait. The reception staff is very friendly and make you feel welcome.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

We were out of pocket. Our IVF freeze all cycle was $14k. Our PGS testing was $5500.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2017 - 2018, Successful

9

8

Age 31 - 32

1 IUI

1 IVF

Unexplained

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Neutral

Successful

Review of

Amber Cooper Vios Fertility Institute

[Dr. Cooper is] probably going to be late a lot, but you can trust her and she won’t take advantage of you. She’s honest, very intelligent and very compassionate... My estrogen levels spiked too high so I was advised to freeze the embryos instead of doing a fresh cycle. Then my next three cycles we tried to thicken my uterus using estrogen pills and viagra and nothing worked to thicken it. Finally four months after retrieval, we got to the thickness level dr Cooper was advising by using injectables for ovarian stimulation and my body’s own estrogen. We then did our transfer of one embryo (she let us choose between transferring one or two) and it was successful. I’m currently 13 weeks pregnant and seeing an OB now.

We still have not received many of our bills and the billing coordinator [at Vios Feritlity Institute] has not been easy to communicate with. I was often able to do blood work or ultrasounds early in the morning before I went to work which was really helpful. The front desk person was always kind, but she was new and sometimes confused about when I needed to have a copay. It’s a small clinic location that I went to, which was nice because it felt more personal. They started a patient portal toward the end of my treatment which was helpful.

How was your experience with Amber Cooper at Vios Fertility Institute?

Dr Cooper was the single reason I kept going to Vios Fertility. She truly seemed like she cared and I completely trusted her with my care. She never rushed me out of an appointment, listened to all my concerns, answered all of my questions, and helped me to feel as comfortable as possible. She wasn’t always on time, but I was ok with that because I knew when I had her time that it was solely devoted to myself and my husband and our treatment.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

She’s probably going to be late a lot, but you can trust her and she won’t take advantage of you. She’s honest, very intelligent and very compassionate.

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

I went to other doctors before Dr. Cooper and felt very much like I was just another number. Dr. Cooper really listened to us, remembered details even about our personal lives not related to infertility, and gave us hugs and encouragement throughout the process. She answered my emails personally and she called me herself whenever things were not going well, as well as to tell me about the success of my first embryo.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

We tried IUI first and it was not successful. We had done medicated cycles prior to ever seeing her. When IUI failed, we had issues with insurance. Insurance would not cover any other IUI cycles so we decided to do IVF. I did a lot of different injectables before my egg retrieval in August. I had 17 eggs retrieved, of which 11 were the right maturity. We did ICSI and all 11 fertilized. We had 3 make it to stage 5 blastocysts. My estrogen levels spiked too high so I was advised to freeze the embryos instead of doing a fresh cycle. Then my next three cycles we tried to thicken my uterus using estrogen pills and viagra and nothing worked to thicken it. Finally four months after retrieval, we got to the thickness level dr Cooper was advising by using injectables for ovarian stimulation and my body’s own estrogen. We then did our transfer of one embryo (she let us choose between transferring one or two) and it was successful. I’m currently 13 weeks pregnant and seeing an OB now.

Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Amie)

Our main nurse, Amie, seemed to be a newer nurse. She was young and her professionalism and sense of empathy came across as lacking in comparison to our doctor. The other nurses and ultrasound techs were all much more professional and nice. Amie did not show much enthusiasm when telling me we had two more embryos, did not teach me about medication injections until I requested it, and was chewing gum during my first IUI. She did always answer my emails but often did not seem very concerned about anything I was concerned about.

Describe your experience with Vios Fertility Institute.

Billing was really difficult to navigate. We still have not received many of our bills and the billing coordinator has not been easy to communicate with. I was often able to do blood work or ultrasounds early in the morning before I went to work which was really helpful. The front desk person was always kind, but she was new and sometimes confused about when I needed to have a copay. It’s a small clinic location that I went to, which was nice because it felt more personal. They started a patient portal toward the end of my treatment which was helpful.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

Still waiting to find out really. We had some insurance coverage.

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.

She did not advise transferring more than 2 of our 3 embryos. We chose to transfer one.

What specific things went wrong at Vios Fertility Institute?

Failed to call in prescriptions to pharmacy
Failed to call with results
Failed to send your chart to another clinic
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Vios Fertility Institute.

My nurse forgot to call in medications twice. I wasn’t given training on how to do the injections and ended up messing it up and breaking a medication pen. The emergency line had no option to get me to my doctor after closing hours and I ended up talking to a different doctor from the company in Chicago plus a friend who is also a RE. I had to call them to get my results sometimes. I had a nurse call and leave a voicemail asking me to make decisions about my treatment at 5pm on a Friday with no way of contacting her back until Monday, so I had to use the emergency line again for that. When I left to see an ob because I was pregnant, I didn’t know they needed 30 days to transfer my medical records. They emailed me to say they’d be sending my records in the morning and had the doctor signature, but did not send them until a few days later. I had a genetic test almost a year ago that I still have not received a bill for.

9

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2017 - 2018, Successful

10

N/A

Age 28 - 29

1 IVF

Diminished Ovarian Reserve

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Amber Cooper University of Chicago Hospitals

Dr. Cooper immediately is a warm, loving, compassionate and kind presence. She is thourough and informative without being aggressive and harsh. I never once felt like I was being rushed through my many questions. I always felt like the most important patient she had at that moment. Our experience couldn’t have been more pleasant. She’s an amazing person and doctor. I wish all physicians were as wonderful as Dr. Cooper.

The office [Univ of Chicago- Desplaines] is comfortable. They always offered a beverage upon arrival. The front desk staff is organized and kind. Even when there was confusion with insurance or my payment plan they were patient and did ALL the work to resolve. Theres a really wonderful energy in the office.... Andrea was always available. She was prompt in returning my calls and when I was confused or scared she was kind and understanding. She always explained things well and went over the treatment plans on several occasions to confirm my understanding.

How was your experience with Amber Cooper at University of Chicago Hospitals?

It’s a sensitive, emotional decision to see a fertility doctor. The reason you’re going there are because you’re struggling to do what comes so easily to many couples. Dr. Cooper immediately is a warm, loving, compassionate and kind presence. She is thourough and informative without being aggressive and harsh. I never once felt like I was being rushed through my many questions. I always felt like the most important patient she had at that moment. Our experience couldn’t have been more pleasant. She’s an amazing person and doctor. I wish all physicians were as wonderful as Dr. Cooper.

What's one piece of advice would you give a prospective patient of Amber Cooper at University of Chicago Hospitals?

Ask all your questions. Nothing is insignificant or silly to ask and you will never be felt as though they are.

During treatment, were you treated like a number or a human with Amber Cooper at University of Chicago Hospitals?

Dr. Cooper became like a family member almost immediately. Her compassion was so warm and her optimism was contagious. This is an emotional, exhausting and painful process and she always made my feelings feel validated.

Describe the protocols Amber Cooper used in your cycles at University of Chicago Hospitals and their degree of success.

I did a single round of IVF, the drugs were draining on my energy level and emotional state.

Describe your experience with your nurse at University of Chicago Hospitals. (Assigned nurse: Andrea)

Andrea was always available. She was prompt in returning my calls and when I was confused or scared she was kind and understanding. She always explained things well and went over the treatment plans on several occasions to confirm my understanding.

Describe your experience with University of Chicago Hospitals.

The office is comfortable. They always offered a beverage upon arrival. The front desk staff is organized and kind. Even when there was confusion with insurance or my payment plan they were patient and did ALL the work to resolve. Theres a really wonderful energy in the office.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Scheduling

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper University of Chicago Hospitals

2017 - 2018, Unsuccessful

10

Age 37 - 38

3 IUI

1 IVF

Anovulation

PCOS

European

Income $100K - $199K

2nd of 2 Docs

Strongly Recommends

Unsuccessful

Review of

Amber Cooper Vios Fertility Institute

I contacted Dr cooper to have InvoCell done because we couldnt afford traditional IVF. She was very compassionate and thorough in going over the treatment plan. Her monitoring was very good but something was missed at the end. On wednesday i had 8 follicles i took my trigger shot that night and she brought me in 36 hours later for egg retrieval. I came out of surgery with 4 follicles that ovulated already so she only was able to get 2 eggs, one which was immature. The other 2 follicles didnt have eggs im assuming. So because i had premature ovulation she forfeited the Invocell and did an IUI to try and catch them. She ICSI the one "good" egg and she called the next day to report it was a 3PN. So i got no embryos and one egg that the embryo was no good. I got charged full price for the cycle $4200 plus medications. She offered me to help with medications for IVF as sone kind of compensation for not getting a "fair chance" this go around.

Monitoring [at Vios Fertility Institute] was very frequent but it was at the convenience of my work schedule...$4200 for the InvoCell cycle $1800 for medications...The office staff is wonderful, everyone was so nice and caring and very accomodating. There would be times i would call Mariah and have to change an appoiuntment 2 or 3 times and she was very sweet never heard annoyance in her voice

How was your experience with Amber Cooper at Vios Fertility Institute?

I contacted Dr cooper to have InvoCell done because we couldnt afford traditional IVF. She was very compassionate and thorough in going over the treatment plan. Her monitoring was very good but something was missed at the end. On wednesday i had 8 follicles i took my trigger shot that night and she brought me in 36 hours later for egg retrieval. I came out of surgery with 4 follicles that ovulated already so she only was able to get 2 eggs, one which was immature. The other 2 follicles didnt have eggs im assuming. So because i had premature ovulation she forfeited the Invocell and did an IUI to try and catch them. She ICSI the one "good" egg and she called the next day to report it was a 3PN. So i got no embryos and one egg that the embryo was no good. I got charged full price for the cycle $4200 plus medications. She offered me to help with medications for IVF as sone kind of compensation for not getting a "fair chance" this go around.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

The only advice i can guve is just really know your cycle and if you suspect you may ovulate early tell her so she can adjust your supression meds

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

Dr cooper was very compassionate in the way she treated me

Describe your experience with the nursing staff at Vios Fertility Institute.

Everyone was very nice and knowledgable

Describe your experience with Vios Fertility Institute.

The office staff is wonderful, everyone was so nice and caring and very accomodating. There would be times i would call Mariah and have to change an appoiuntment 2 or 3 times and she was very sweet never heard annoyance in her voice

Describe your experience with your monitoring appointments at Vios Fertility Institute.

Monitoring was very frequent but it was at the convenience of my work schedule

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

$4200 for the InvoCell cycle $1800 for medications mostly were covered by my insurance All monitoring appointments (US/bloodwork/saline US) covered by insurance.

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.

She recommended for my age to transfer 2 but no more. Transferring 2 could still run the risk of them splitting resulting in 3 or more

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2013 - 2017, Unknown Success

10

8

Age 28 - 32

IVF

Donor Eggs

Anovulation

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $200K - $499K

2nd of 5 Docs

Strongly Recommends

Neutral

Success w/ Doc Too early to know

Review of

Amber Cooper Washington University School of Medicine

Dr Cooper is the most compassionate and empathetic physician I have ever had. Her knowledge and expertise on infertility related disease states are well shown through the research and studies she partakes in within the reproductive/endocrinology field. She treats each patient like a person and not as a statistic that will increase/decrease her facilities success rates. She never rushes you and thoroughly answers all questions during all phone and in person interactions.

I love the feel of this clinic [Centers for Reproductive Medicine and Wellness], it is very small and you get to know all the staff very well. All the staff do an excellent job at their positions. Since it is a new facility, I have had issues with billing, but have never been pressured to pay anything before seen or a next appointment. The hold up was just due to the Doctor getting credentialed with each insurance company taking some time.

How was your experience with Amber Cooper at Washington University School of Medicine?

Dr Cooper is the most compassionate and empathetic physician I have ever had. Her knowledge and expertise on infertility related disease states are well shown through the research and studies she partakes in within the reproductive/endocrinology field. She treats each patient like a person and not as a statistic that will increase/decrease her facilities success rates. She never rushes you and thoroughly answers all questions during all phone and in person interactions.

What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?

Make an in person consultation ASAP to see for yourself what a wonderful physician she is. You will leave feeling loved, cared about, and that your best interest is her number one priority.

During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?

She made me feel like she truest wanted the best outcomes for me and despite my hormone levels was still willing to work with me if treatment is what I wanted to persue

Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.

After being diagnosed with premature ovarian insiffiency, I wanted to know that I tried everything I could before opting for donor eggs. I tried high doses of gonadotropins such as follistim and menopur, but still did not produce follicles of sufficient size to proceed to a trigger and a retrieval. I tried this 2 different times, both times with the same results. I am currently in the process of persueing donor eggs.

Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea Brantley )

Andrea was great in communicating with me the plan Dr. Copper wanted me to take or to provide me lab/ultrasound results. She was just as compassionate and empathetic as Dr. Cooper.

Describe your experience with Washington University School of Medicine.

I love the feel of this clinic, it is very small and you get to know all the staff very well. All the staff do an excellent job at their positions. Since it is a new facility, I have had issues with billing, but have never been pressured to pay anything before seen or a next appointment. The hold up was just due to the Doctor getting credentialed with each insurance company taking some time.

Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.

After my deductible is met, insurance picks up a majority of my visit cost. Prior to my deductible being met, a consultation was around $250, all of which was being applied to my deductible.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

Washington University School of Medicine

St. Louis - Central West End

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Washington University School of Medicine

2010 - 2017, Successful

10

Age 27 - 34

IUI

5 IVF

Male Factor

PCOS

Poor Egg Quality

Unexplained

Other

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Successful

Review of

Amber Cooper Vios Fertility Institute

Dr. Cooper is amazing. From the moment we first sat down with her, we felt like we had known her for years and that genuinely cared about us. She is very thorough and is great at taking the time to answer our questions in a way that is very comprehensible. She designs every patient’s treatment plan to meet the needs and nuisances of that patient, rather than using a “one-size-fits-all” approach. I have a very odd case when it comes to fertility and needed some non-routine protocol—all eggs had to be in separate dishes, for example. Due to issues with egg quality in our first couple of cycles, she recommended a double dose of HCG trigger.

The clinic [Vios Fertility] is new, so it’s very clean and inviting. The staff have all been very friendly and thorough! We appreciate that there is an office in Swansea, IL to save us the drive into St.Louis.... The nursing staff (Andrea and Karen) was AWESOME. They were so very compassionate and really made us feel comfortable every step of the way. They answered questions well and went FAR above and beyond to get test results to us in a timely manner

How was your experience with Amber Cooper at Vios Fertility Institute?

Dr. Cooper is amazing. From the moment we first sat down with her, we felt like we had known her for years and that genuinely cared about us. She is very thorough and is great at taking the time to answer our questions in a way that is very comprehensible. She designs every patient’s treatment plan to meet the needs and nuisances of that patient, rather than using a “one-size-fits-all” approach. I have a very odd case when it comes to fertility and needed some non-routine protocol—all eggs had to be in separate dishes, for example. Due to issues with egg quality in our first couple of cycles, she recommended a double dose of HCG trigger. Every cycle was a learning experience and she took the time to look for protocol changes that might address my issues. No cycle was ever just like the one before—we saw better results with ever single cycle, which was very encouraging. Never have we ever felt rushed with her. Every time we meet with her, I feel like I am the most important patient on her caseload! She just really takes the time to connect with her patients on a personal level before, during, and after treatment. She laughed with us, cried with us, and never one gave up on us even we were ready to give up ourselves. Dr. Cooper is truly second to none and I will forever refer friends and family to her!!

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Get in to see her ASAP!! Make sure you allow lots of time for that first appointment because she will learn as much as she can about your needs, desires, medical history, etc. It will be time we’ll-spent!!

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

Dr. Cooper is amazing. From the moment we first sat down with her, we felt like we had known her for years and that genuinely cared about us. She is very thorough and is great at taking the time to answer our questions in a way that is very comprehensible. She designs every patient’s treatment plan to meet the needs and nuisances of that patient, rather than using a “one-size-fits-all” approach. Never have we ever felt rushed with her. Every time we meet with her, I feel like I am the most important patient on her caseload! She just really takes the time to connect with her patients on a personal level before, during, and after treatment. She laughed with us, cried with us, and never one gave up on us even we were ready to give up ourselves. Dr. Cooper is truly second to none and I will forever refer friends and family to her!!

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

I have answered this question on previous pages and I have 2 children to care for, so this will be brief. Your “this only takes 10 minutes” line could not be more untrue, but I will continue because I feel so very strongly that Dr. Cooper is the absolute best in reproductive medicine. We used IVF with ICSI with Lupron protocol because I ovulate through the antagonist drugs. The only thing we did special was to separate all eggs into individual dishes due to an issue in 2011 where my eggs all coagulated together. Also due to the egg quality issue, we used a double trigger shot. We have 18 embryos frozen at the “2PN” stage from our 3rd cycle because my progesterone level was too high to do a fresh transfer. They are frozen at that early stage because from previous cycles, we learned that several of my embryos tend to arrest between days 3 and 5. Therefore, freezing early leaves us the option to do a Day 3 transfer if we feel it would be best. In our 4th cycle, we had 10 embryos at Day 5, 1 was a nice blastocyst, 2 were morulas that looked fairly decent, and the others were just “okay” as far as quality. We chose to transfer 3 (the blast and morulas). 1 of those took and our son was born in August 2017.

Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Andrea)

The nursing staff (Andrea and Karen) was AWESOME. They were so very compassionate and really made us feel comfortable every step of the way. They answered questions well and went FAR above and beyond to get test results to us in a timely manner.

Describe your experience with Vios Fertility Institute.

The clinic is new, so it’s very clean and inviting. The staff have all been very friendly and thorough! We appreciate that there is an office in Swansea, IL to save us the drive into St.Louis.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

My insurance covered our treatments like any other medical treatment. We did 4 cycles and paid less than $5000 out of pocket.

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.

We really only had 1 cycle where there were multiple embryos to transfer. Dr.Cooper was very informative about our options. Since we had failed cycles previously and knew embryo quality was an issue, we opted to transfer 3. (None of the other 7 made it past day 5 to be frozen, so it was a great decision!). We were not at all scared at the prospect of multiples. I had been pregnant with twins before, actually—we lost one at 13 weeks and went on to have the other.

What specific things went wrong at Vios Fertility Institute?

Failed to send your chart to another clinic

Describe the specific things that went wrong at Vios Fertility Institute.

Not a big deal—I had to call twice to get records sent to my regular OB.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2017, Successful

10

Age 25

1 IUI

1 IVF

Anovulation

Unexplained

Prefer not to answer

Business Executive

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Amber Cooper Centers for Reproductive Medicine & Wellness

Dr. Cooper is one of the most caring doctors. She takes the time to map out a plan with you... When reviewing our options with Dr. Cooper she felt that IUI was not in our best interest but rather move forward with IVF. We had a protocol of birth control to regulate a cycle, then when moving to the egg retrieval process we were on Folistem, Menopur, Ovidril. Also took suppositories of progesterone and injections of progesterone. I had some issues after the retrieval with my stomach and that moved us to a frozen cycle rather than the fresh we were planning on.

Strength [at Centers for Reproductive Medicine & Wellness] : Staff - they make you feel so welcomed and part of the family Weakness: sometimes the clinic would schedule an appointment and they would get backed up with patients and so the wait was longer. It was not a huge deal but made for a long day...Amie [nurse] was fantastic. If I ever had a question I could e-mail her and had an answer much sooner than any other clinic I had worked with. She was very timely with her phone calls and her e-mails.

How was your experience with Amber Cooper at Centers for Reproductive Medicine & Wellness?

Dr. Cooper was referred to us by someone who had previously gone through treatment with her. We didn't know what to expect going in. We had switched to Dr. Cooper from another clinic and so she reviewed all our numbers with us and mapped out course of action. She was very straight forward and when talking to her you knew she had your best interest at heart. She wasn't there to keep doing procedures and spend money if she didn't feel it was of best value to you as her patient.

What's one piece of advice would you give a prospective patient of Amber Cooper at Centers for Reproductive Medicine & Wellness?

Make the appointment!

During treatment, were you treated like a number or a human with Amber Cooper at Centers for Reproductive Medicine & Wellness?

Dr. Cooper is one of the most caring doctors. She takes the time to map out a plan with you and her staff cares just as much as she does. You felt like you were part of the family when you were there!

Describe the protocols Amber Cooper used in your cycles at Centers for Reproductive Medicine & Wellness and their degree of success.

We had previously done one IUI. When reviewing our options with Dr. Cooper she felt that IUI was not in our best interest but rather move forward with IVF. We had a protocol of birth control to regulate a cycle, then when moving to the egg retrieval process we were on Folistem, Menopur, Ovidril. Also took suppositories of progesterone and injections of progesterone. I had some issues after the retrieval with my stomach and that moved us to a frozen cycle rather than the fresh we were planning on.

Describe your experience with your nurse at Centers for Reproductive Medicine & Wellness. (Assigned nurse: Amie)

Amie was fantastic. If I ever had a question I could e-mail her and had an answer much sooner than any other clinic I had worked with. She was very timely with her phone calls and her e-mails.

Describe your experience with Centers for Reproductive Medicine & Wellness.

Strength: Staff - they make you feel so welcomed and part of the family Weakness: sometimes the clinic would schedule an appointment and they would get backed up with patients and so the wait was longer. It was not a huge deal but made for a long day.

Describe the costs associated with your care under Amber Cooper at Centers for Reproductive Medicine & Wellness.

I think it all depends on your insurance. We were completely self pay and I believe before medication it was around $12,000

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Centers for Reproductive Medicine & Wellness.

Our first transfer we did an eSET. Our second transfer we did a multiple embryo transfer. Dr. Cooper did give us the risks of a multiple vs a single and really discussed it with us.

What specific things went wrong at Centers for Reproductive Medicine & Wellness?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Centers for Reproductive Medicine & Wellness.

There was one instance where my prescription was sent to the wrong pharmacy but I was able to call and they corrected it.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Centers for Reproductive Medicine & Wellness

Swansea

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Centers for Reproductive Medicine & Wellness

2015 - 2017, Unknown Success

10

Age 28 - 30

5 IUI

3 IVF

Diminished Ovarian Reserve

Poor Egg Quality

Income $200K - $499K

Doctor

1st of 3 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Amber Cooper Centers for Reproductive Medicine & Wellness

Dr Cooper is absolutely wonderful. When everyone else has given up hope in your case, Dr. Cooper remains steadfast. However, she is very realistic about the overall prognosis and is upfront about that. As a healthcare professional myself, I am often very particular about healthcare providers. Dr. Amber Cooper is top-notch in all aspects: 1)knowledge and level of care 2) compassion and empathy 3) communication and pleasant office environment

[Centers for Reproductive Wellness and Medicine are ] very reasonable, worked with me on out of pocket cost while she was still out of network with my insurance because Dr Cooper was the only RE I wanted to see. They are within the same average costs of other ivf clinics--they truly want to see their patients get the care they need and want.... [The nurses are] all very kind and organized. They made me feel as if I was one of their closest friends or family members. Truly want success for you.

How was your experience with Amber Cooper at Centers for Reproductive Medicine & Wellness?

Dr Cooper is absolutely wonderful. When everyone else has given up hope in your case, Dr. Cooper remains steadfast. However, she is very realistic about the overall prognosis and is upfront about that. As a healthcare professional myself, I am often very particular about healthcare providers. Dr. Amber Cooper is top-notch in all aspects: 1)knowledge and level of care 2) compassion and empathy 3) communication and pleasant office environment

What's one piece of advice would you give a prospective patient of Amber Cooper at Centers for Reproductive Medicine & Wellness?

You're lucky to be able to be a patient of Dr. Cooper's. She will be there for you every step of the way.

During treatment, were you treated like a number or a human with Amber Cooper at Centers for Reproductive Medicine & Wellness?

Dr. Cooper is the most compassionate and empathetic physician I have ever met. In addition, she is absolutely brilliant in her field. I know she stays up to date with the most recent research and protocols, thereby presenting patients with the best options available for treatment. You will leave feeling like you are one of Dr. Coopers' family members or best friends. She has never made me feel like she was not 100% invested.

Describe the protocols Amber Cooper used in your cycles at Centers for Reproductive Medicine & Wellness and their degree of success.

Estrogen priming with injectable 250 units follistim and 150 units menapur and 10 units Lupron daily- protocol for DOR. 5 eggs retrieved, 2 embryos survived and transferred on day 3. No pregnancy 20 units Lupron daily, 150 units follistim daily, 75 units menapur daily , omnitrope for 4 days starting day 5. No response, no pregnancy

Describe your experience with your nurse at Centers for Reproductive Medicine & Wellness. (Assigned nurse: Andrea)

All very kind and organized. They made me feel as if I was one of their closest friends or family members. Truly want success for you.

Describe your experience with Centers for Reproductive Medicine & Wellness.

Fantastic! Very caring, kind, organized. Highly knowledgeable and professional team.

Describe the costs associated with your care under Amber Cooper at Centers for Reproductive Medicine & Wellness.

Very reasonable, worked with me on out of pocket cost while she was still out of network with my insurance because Dr Cooper was the only RE I wanted to see. They are within the same average costs of other ivf clinics--they truly want to see their patients get the care they need and want

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Centers for Reproductive Medicine & Wellness

Swansea

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Centers for Reproductive Medicine & Wellness

2015 - 2017, Unknown Success

10

Age 32 - 34

4 IUI

2 IVF

Anovulation

Diminished Ovarian Reserve

Poor Egg Quality

Tubal Blockage

Immunological

European

Income $50K - $99K

Teacher

2nd of 3 Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Amber Cooper Centers for Reproductive Medicine & Wellness

Amber Cooper was the first Dr to really listen to what we were comfortable doing and who searched deep beyond the routine startup blood work to find underlying causes to our problems. It seemed like every test to figure out our issue came with negative news and she always took plenty of time to explain the results and tell us what they mean in our case. We were always knowledgeable and comfortable.

I honestly love the new clinic [Centers for Reproductive Medicine & Wellness] the space is inviting and comfortable and the staff and Dr.s are fantastic.... All of the staff was friendly and warm. Even for routine blood work they are peppy and make sure you are completely comfortable with all parts of the treatment, from tiny blood pricks to surgery!

How was your experience with Amber Cooper at Centers for Reproductive Medicine & Wellness?

Amber Cooper was the first Dr to really listen to what we were comfortable doing and who searched deep beyond the routine startup blood work to find underlying causes to our problems. It seemed like every test to figure out our issue came with negative news and she always took plenty of time to explain the results and tell us what they mean in our case. We were always knowledgeable and comfortable.

What's one piece of advice would you give a prospective patient of Amber Cooper at Centers for Reproductive Medicine & Wellness?

Don't think your Dr is the best for you until you have seen her! Dr. Cooper was our 2nd and 4th Dr. We liked her so much that when she left to open her own practice we followed as soon as it was open! (And so did my favorite staff from the old office!)

During treatment, were you treated like a number or a human with Amber Cooper at Centers for Reproductive Medicine & Wellness?

She always knows patients, not just names but asks questions related to previous conversations. She comforted me when things didn't work out the way I had hoped or if I was nervous about part of the treatment. She has never stopped searching for the exact treatment that could help us.

Describe the protocols Amber Cooper used in your cycles at Centers for Reproductive Medicine & Wellness and their degree of success.

I can't be specific here. It's been 3 years of multiple pills, surgeries, injections, and diagnostic blood work. we have multiple factor infertility and our cycles were constantly being adjusted to achieve better results. I feel Dr. Cooper was extremely active every step of the way and fought hard to get a distinct diagnosis and used that info to give us our best chance.

Describe your experience with your nurse at Centers for Reproductive Medicine & Wellness. (Assigned nurse: Andrea Brantley )

All of the staff was friendly and warm. Even for routine blood work they are peppy and make sure you are completely comfortable with all parts of the treatment, from tiny blood pricks to surgery!

Describe your experience with Centers for Reproductive Medicine & Wellness.

I honestly love the new clinic the space is inviting and comfortable and the staff and Dr.s are fantastic. I drive 30 min farther than my old clinic just go here! 115 miles round trip and I don't mind a bit!

Describe the costs associated with your care under Amber Cooper at Centers for Reproductive Medicine & Wellness.

Seemed comparable as with the other 3 Drs.

Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Centers for Reproductive Medicine & Wellness.

Dr. Cooper is very honest about what is the healthiest option for both mom and baby but our treatments ended up being heavy on meds and light on embryos. We were told we would implant more than 1-2 because quality and implantation are issued for us.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Centers for Reproductive Medicine & Wellness

Swansea

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Centers for Reproductive Medicine & Wellness

2012 - 2015, Successful

10

Age 26 - 29

3 IVF

1 Egg Freezing

Anovulation

Diminished Ovarian Reserve

PCOS

Poor Egg Quality

Tubal Blockage

European

Native American

Income $0 - $49K

4th of 4 Docs

Strongly Recommends

Successful

Review of

Amber Cooper Washington University School of Medicine

Amber Cooper was always excited to see us, like an old friend. She remembered our daughter's name (miscarriage) and would use her name when speaking about her. That meant a lot. She would check on us and email us any time we had questions or worries....Even though we traveled across state lines (we are on the IL side of St Louis), our insurance covered most of our procedures after getting a Global Release.

The clinic [Washington University Fertility] did IVF on rotation. So even if you loved your doctor, she helped set you up, but another doctor may be doing your retrieval and transfer. Dr. Cooper was so kind she came in and visited sometimes during our retrieval/transfers anyway. I did not connect with all the other doctors the same way I did with Amber Cooper, but I trusted their skills....Even though we traveled across state lines (we are on the IL side of St Louis), our insurance covered most of our procedures after getting a Global Release.

How was your experience with Amber Cooper at Washington University School of Medicine?

Amber Cooper was just amazing. Can't say a bad thing about her. She was warm and kind, and sympathized with us. She greeted us excitedly and was always hopeful (but realistic) on our chances. She built our family.

What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?

Don't wait.

During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?

Amber Cooper was always excited to see us, like an old friend. She remembered our daughter's name (miscarriage) and would use her name when speaking about her. That meant a lot. She would check on us and email us any time we had questions or worries.

Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.

Our first IVF cycle I had very low quality eggs and embryos. We transferred two, but were realistic with how low quality they were. That cycle was a BFN. The very next cycle 3 months later we completely switched protocols and injections. I responded slightly better. We transferred 2 more "below average" embryos, but by miracle one took. Two years later or son wanted a sibling. We reviewed my results and tweaked my protocol once again. We had twin girls.

Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)

She wasn't all about business. She cared to ask how I was going, really doing, and wanted to know when/if I felt overhwelmed or scared or worried. She always validated my feelings and helped encourage me to push on.

Describe your experience with Washington University School of Medicine.

The clinic did IVF on rotation. So even if you loved your doctor, she helped set you up, but another doctor may be doing your retrieval and transfer. Dr. Cooper was so kind she came in and visited sometimes during our retrieval/transfers anyway. I did not connect with all the other doctors the same way I did with Amber Cooper, but I trusted their skills.

Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.

Even though we traveled across state lines (we are on the IL side of St Louis), our insurance covered most of our procedures after getting a Global Release.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Washington University School of Medicine

St. Louis - Central West End

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Washington University School of Medicine

2013 - 2015, Unsuccessful

10

Age 19 - 21

Diminished Ovarian Reserve

Poor Egg Quality

Other

Prefer not to answer

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Amber Cooper Washington University School of Medicine

I have always felt that she [Dr. Cooper] has treated me like a friend. She is extremely compassionate and empathetic. I did not get the results we had hoped for but every time she called with the bad news, she was so empathetic and took the time to listen to my fears and my hurt. She is always so optimistic. I have never felt a connection with a doctor the way I feel with Dr. Cooper and I have never trusted a doctor as much as I trust her.

The [Wash U- CWE] clinic is very private and very positive...The girl who set me up with the medications did such a great job of working with our insurance on such short notice. I felt the staff was extremely accommodating...

How was your experience with Amber Cooper at Washington University School of Medicine?

I began seeing Dr. Cooper my freshman year of college. She was very understanding of the stress I was going through with transitioning to college as well as the stress of trying to have a successful egg retrieval. It took several attempt to get my hormone levels to the appropriate level to go forward with the injections but Dr. Cooper was always optimistic. I was finally able to go through with the injections but they were unsuccessful. My ovaries did not produce any follicles. Even through the disappointment, she helped me to remain hopeful. We tried two more times in two different ways. Both times were unsuccessful. Dr. Cooper was so hopeful for me. I could tell she wanted it to work just as badly as I did. Unfortunately, we had to take a step back and take a break from the process. She has always encouraged me to remain hopeful because I am so young. I still see her annually and she keeps me up to date with the new research. She is very cutting edge. I will never go to a different fertility specialist.

What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?

Don't wait.

During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?

I was 19 when I began seeing Dr. Cooper. I have always felt that she has treated me like a friend. She is extremely compassionate and empathetic. I did not get the results we had hoped for but every time she called with the bad news, she was so empathetic and took the time to listen to my fears and my hurt. She is always so optimistic. I have never felt a connection with a doctor the way I feel with Dr. Cooper and I have never trusted a doctor as much as I trust her.

Describe your experience with your nurse at Washington University School of Medicine.

The nurse practitioner that worked with Dr Cooper was phenomenal as was the staff in the lab and the ultrasound technicians.

Describe your experience with Washington University School of Medicine.

The clinic is very private and very positive.

Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.

My parents insurance covered the treatment. The girl who set me up with the medications did such a great job of working with our insurance on such short notice. I felt the staff was extremely accommodating.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Washington University School of Medicine

St. Louis - Central West End

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Washington University School of Medicine

2014, Successful

10

Age 28

3 IUI

1 IVF

Male Factor

PCOS

Tubal Blockage

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Successful

Review of

Amber Cooper Washington University School of Medicine

Due to my fear of medical procedures I would only agree to be seen by Dr. Cooper. She agreed to oversee my care and came in for all of my appointments, egg retrieval, and egg transfers. She is the most compassionate physician I have ever met. She puts her patients first...Dr. Cooper cares about her patients and will spend any amount of time necessary to make a patient comfortable with their options and their decision...

The [Wash U - CWE] clinic sees a lot of patients and they hold a lot of educational seminars / teaching moments for patients...Everyone was attentive to my needs. They all understood my fears and took their time with me. They trated me like gold...Leave no question un-asked. Go to the consultation a couple to talk about growing your family. Everyone involved in the process should be seen and talk with Dr. Cooper...

How was your experience with Amber Cooper at Washington University School of Medicine?

Dr. Cooper will take the time to inform the patient of the physical, emotional, and even financial aspects of trying to grow a family. My wife, who fears the medical profession, was able to overcome her greatest fear and perform 1 cycle of IVF, which I directly correlate to Dr. Cooper. She moved mountains so my wife could overcome her greatest fear and be granted her most desired wish, a family. She came in for every appointment, for every procedure, even though she worked in a multi-physician environment. Dr. Cooper cares about her patients and will spend any amount of time necessary to make a patient comfortable with their options and their decision.

What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?

Leave no question un-asked. Go to the consultation a couple to talk about growing your family. Everyone involved in the process should be seen and talk with Dr. Cooper.

During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?

Dr. Cooper, was working at Wash U at the time. There were a number of reproductive endocrinologist on staff that took weekend call for egg retrieval and egg transfers. The clinic worked as a team. Due to my fear of medical procedures I would only agree to be seen by Dr. Cooper. She agreed to oversee my care and came in for all of my appointments, egg retrieval, and egg transfers. She is the most compassionate physician I have ever met. She puts her patients first.

Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.

The ART method was followed. Daily ultra sounds with medication dose changes based upon medical diagnostic testing performed daily.

Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)

Everyone was attentive to my needs. They all understood my fears and took their time with me. They trated me like gold.

Describe your experience with Washington University School of Medicine.

The clinic sees a lot of patients and they hold a lot of educational seminars / teaching moments for patients.

Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.

Patrial Insurance Coverage. Between $5-$10, our of pocket.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Washington University School of Medicine

St. Louis - Central West End

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Washington University School of Medicine

2011 - 2013, Successful

10

7

Age 28 - 30

1 IVF

Endometriosis

Recurrent Pregnancy Loss

Unexplained

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Neutral

Successful

Review of

Amber Cooper Washington University School of Medicine

Dr. Cooper is such an amazing Dr. She truly cares for her patients. You might have to wait a little bit at your appointment but it's only because she is taking her time with her patients just as she does with you. She didnt ever tell me I was crazy or emotional or anything else when I would have anxiety about what was going on at that point, she understood how much it meant to us to have a family.... Anytime I called with a question, I got to speak with her

Wash U was a fine clinic. It was very clean and most of the staff friendly. They also had a program called ARC there that you could participate in to help reduce the cost of treatment. We were able to finance our IVF and have 1 Fresh and 1 Frozen cycle if we did not have a baby the first go round with the fresh cycle for the same price as 1 fresh cycle without the program.... It was around $10,000 with the ARC program for 1 fresh and 1 frozen cycle. Medication was between $5,000-$6,000 for both cycles

How was your experience with Amber Cooper at Washington University School of Medicine?

Dr. Cooper is such an amazing Dr. She truly cares for her patients. You might have to wait a little bit at your appointment but it's only because she is taking her time with her patients just as she does with you. She didnt ever tell me I was crazy or emotional or anything else when I would have anxiety about what was going on at that point, she understood how much it meant to us to have a family. She would be the one that called me to give me test results.

What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?

Hang in there, you've got the best Dr taking care of you. She is going to try her hardest and do her very best for you, like she does with all of her patients!

During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?

She took her time with us at each appointment and really cared about what we were going through. She was determined that we were going to have a baby but also up front with the reality of the situation. Anytime I called with a question, I got to speak with her and she would calm me and talk me through whatever anxiety in was having at that point. She was truly a blessing!

Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.

It's been almost 6 years since my treatment, I don't really remember the specifics. I just know that IVF was our best option.

Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Andrea)

Andrea was Dr. Cooper's nurse and she was just as amazing as Dr. Cooper. They worked well together and Andrea was always pleasant to speak with. She was very knowledgeable and caring!

Describe your experience with Washington University School of Medicine.

Wash U was a fine clinic. It was very clean and most of the staff friendly. They also had a program called ARC there that you could participate in to help reduce the cost of treatment. We were able to finance our IVF and have 1 Fresh and 1 Frozen cycle if we did not have a baby the first go round with the fresh cycle for the same price as 1 fresh cycle without the program. This was a great asset as our insurance did not cover fertility treatments. She is no longer at this clinic anymore though, she has moved on and opened up her own practice.

Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.

It was around $10,000 with the ARC program for 1 fresh and 1 frozen cycle. Medication was between $5,000-$6,000 for both cycles

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

7

Clinic

Washington University School of Medicine

St. Louis - Central West End

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Washington University School of Medicine

2019, Unknown Success

10

Age 28

1 IUI

Anovulation

Diminished Ovarian Reserve

Endometriosis

Male Factor

European

Income $50K - $99K

Marketer or PR

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Amber Cooper Vios Fertility Institute

Dr. Cooper gave me strength during a very vulnerable time. She gave me hope but not false hope. She was honest and personable. She didn’t rush me or her time with me. She treated me like I was family. There are not words to describe the quality of care I have received with Dr. Cooper. I have seen multiple doctors in multiple specialties and never once have I felt the immediate trust and shared hope as I have with Dr. Cooper.

[Vios Fertility Institute is] Clean. Easy to access. Warm and welcoming. Organized. Staffed wonderfully. You will feel calm, cared for, and you will know you are in the right place the moment you walk through the doors. Any apprehension you have will vanish immediately.... I am a Glow Program member which gave me additional treatment discounts.... Karen has treated me with kindness and respect every step of the way so far. She answers my excessive amount of questions without hesitation and as quick as a whip. She is delightful and compassionate.

How was your experience with Amber Cooper at Vios Fertility Institute?

Dr. Cooper gave me strength during a very vulnerable time. She gave me hope but not false hope. She was honest and personable. She didn’t rush me or her time with me. She treated me like I was family. There are not words to describe the quality of care I have received with Dr. Cooper. I have seen multiple doctors in multiple specialties and never once have I felt the immediate trust and shared hope as I have with Dr. Cooper. They don’t make doctors like her anymore. Skilled, intelligent, insightful, caring, honest, trusting, personable, and loving.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

Don’t waste your time seeing other doctors like I did. No one else compares to Dr. Cooper.

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

Dr. Cooper was nice and personable. She spoke to me in a way that I could understand what we were getting into and elaborated on details for further clarification. She treated me like I was a family member. Like I could have been her sister and she was being honest, truthful, and ready to help me find a solution.

Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Karen )

Karen has treated me with kindness and respect every step of the way so far. She answers my excessive amount of questions without hesitation and as quick as a whip. She is delightful and compassionate.

Describe your experience with Vios Fertility Institute.

Clean. Easy to access. Warm and welcoming. Organized. Staffed wonderfully. You will feel calm, cared for, and you will know you are in the right place the moment you walk through the doors. Any apprehension you have will vanish immediately.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

I am a Glow Program member which gave me additional treatment discounts.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

2016, Unknown Success

9

Age 36

1 IVF

Endometriosis

Tubal Blockage

Immunological

European

Income $100K - $199K

Doctor

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Amber Cooper Centers for Reproductive Medicine & Wellness

Dr. Cooper has a great depth of knowledge and lectures regionally to other health care professionals regarding fertility. She is avle to explain the science and will draw diagrams and charts as needed to help you understand what is going on with your body. She is compassionate, empathetic and keeps a positive attitude....She is a wonderful doctor so far. I have high hopes for success that I wasn't feeling with my previous doctor.

[Centers for Reproductive Medicine & Wellness has a] new office, location in Metro East St. Louis to service women on this side of the river, ability to do all procedures and phlebotomy in the same office. Ability to contact your doctor and nurse via email is helpful too...Dr. Cooper has a great depth of knowledge and lectures regionally to other health care professionals regarding fertility. She is avle to explain the science and will draw diagrams and charts as needed to help you understand what is going on with your body. She is compassionate, empathetic and keeps a positive attitude.

How was your experience with Amber Cooper at Centers for Reproductive Medicine & Wellness?

Dr. Cooper has a great depth of knowledge and lectures regionally to other health care professionals regarding fertility. She is avle to explain the science and will draw diagrams and charts as needed to help you understand what is going on with your body. She is compassionate, empathetic and keeps a positive attitude.

What's one piece of advice would you give a prospective patient of Amber Cooper at Centers for Reproductive Medicine & Wellness?

She is a wonderful doctor so far. I have high hopes for success that I wasn't feeling with my previous doctor.

During treatment, were you treated like a number or a human with Amber Cooper at Centers for Reproductive Medicine & Wellness?

Everyone in the office is warm and friendly.

Describe the protocols Amber Cooper used in your cycles at Centers for Reproductive Medicine & Wellness and their degree of success.

I am currently starting an antagonist protocol because I was a poor responder to a previous agonist protocol. Since I am just starting I habe no feedback to give on success.

Describe your experience with your nurse at Centers for Reproductive Medicine & Wellness.

Mary, the lab nurse, is awesome at phlebotomy and very personable. My nurse coordinator is a little disorganized and trying to get settled in at the new office. My only complaint is that I start stims tomorrow and I still have no set doses or a calendar for my cycle. The office is more "wing it last minute" with finalizing doses. It's not a huge deal to me as I'm laid back and have been through this before, but I could see it being stressful to a new patient just starting their IVF journey.

Describe your experience with Centers for Reproductive Medicine & Wellness.

New office, location in Metro East St. Louis to service women on this side of the river, ability to do all procedures and phlebotomy in the same office. Ability to contact your doctor and nurse via email is helpful too.

Describe the costs associated with your care under Amber Cooper at Centers for Reproductive Medicine & Wellness.

I have 100% insurance coverage.

9

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

Centers for Reproductive Medicine & Wellness

Swansea

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Centers for Reproductive Medicine & Wellness

2016 - 2018, Unknown Success

10

Age 39 - 41

5 IUI

1 IVF

Donor Sperm

Unexplained

European

Income $50K - $99K

Sales Representative

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

Amber Cooper Vios Fertility Institute

Dr. Cooper was amazing. I had a break down on the phone with one of the nurses because my cycle wasn't going as good as I wanted. Minutes later Dr. Cooper called me and she was out of the country on vacation and calmed me down...letroloze and injectibles with cetrotide included InvoCell...1st IUI, Clomid and ovidril...2nd IUI letrozol, follistim, and ovidril...3rd iui all injectibles...4th all injectable

[Clinic errors at Vios Fertility Institute were] Just billing issues and not receiving phone calls with results or next steps...Great clinic, just getting busier everyday. So sometimes you have to wait a long time. And the billing department doesn't seem to really know what is going on. I would highly recommend...would ask me questions that they should know the answer to. For example, I was using donor sperm and they asked my husband to go back to give his sample.

How was your experience with Amber Cooper at Vios Fertility Institute?

Dr. Cooper was amazing. I had a break down on the phone with one of the nurses because my cycle wasn't going as good as I wanted. Minutes later Dr. Cooper called me and she was out of the country on vacation and calmed me down.

What's one piece of advice would you give a prospective patient of Amber Cooper at Vios Fertility Institute?

None

During treatment, were you treated like a number or a human with Amber Cooper at Vios Fertility Institute?

The only time I felt like a number is when they got super busy and would ask me questions that they should know the answer to. For example, I was using donor sperm and they asked my husband to go back to give his sample.

Describe the protocols Amber Cooper used in your cycles at Vios Fertility Institute and their degree of success.

1st IUI, Clomid and ovidril 2nd IUI letrozol, follistim, and ovidril 3rd iui all injectibles 4th all injectable 5th letroloze and injectibles with cetrotide included InvoCell. Gonal F, menopur, cetrotide, and trigger

Describe your experience with the nursing staff at Vios Fertility Institute.

The only bad thing I have to say is sometimes I would not get a phone call with my results. I would have to call in the next day and they would apologize for not getting back to me

Describe your experience with Vios Fertility Institute.

Great clinic, just getting busier everyday. So sometimes you have to wait a long time. And the billing department doesn't seem to really know what is going on. I would highly recommend. That is all.

Describe the costs associated with your care under Amber Cooper at Vios Fertility Institute.

I've spent a total of about 18000

What specific things went wrong at Vios Fertility Institute?

Failed to call with results
Provided conflicting information

Describe the specific things that went wrong at Vios Fertility Institute.

Just billing issues and not receiving phone calls with results or next steps.

10

Doctor

Amber Cooper

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Vios Fertility Institute

St. Louis

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Amber Cooper Vios Fertility Institute

Amber Cooper

Vios Fertility Institute

Education

How Doctor Communicates

Vios Fertility Institute
Rated 9.1

At 3 offices

30 patient reviews

Filter by patient information

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Amber Cooper

Vios Fertility Institute

Education

How Doctor Communicates

Vios Fertility InstituteRated 9.1Strongly recommend: 76%Neutral: 20%Don't recommend: 5%9.1

At 3 offices

30 patient reviews

Learn from top fertility experts

Vios Fertility Institute
Rated 9.1