Verified
This patient has provided documentation of treatment at this clinic.
2023, Unknown Success
Dr. Bailey is very nice but you will never see her. I have no doubt that if she were the primary contact for your case then things would be very different and run more smoothly...Due to the minimal times you see her, you feel like a number. It's clear she doesn't remember your case and she's even forgotten my name before. She will not be the one completing your IUI, ultrasounds, etc...It takes an act of Congress to even speak with her on the phone and she doesn't do video/tele-health visits so you have to pay $150-$200 (if you don't have insurance) to come in, wait 2 hours, and then only get to speak with her for 10 minutes.
[Kutteh Ke Fertility Associates] Weaknesses: the support staff: billing, the financial counselor, the nurses, front desk staff, etc. They are not all bad and I have had a few pleasant experiences but 9/10 times I am disappointed...Strengths...They've always been able to accommodate my IVF schedule - meaning I was never put on a waitlist or anything for IVF...Another strength would be Dr. Bailey's bedside manner. I think she's very nice and personable and it's a shame you aren't able to engage with her more during treatment. I think my experience here would have been very different if I had dealt with her more and the nurses less.
How was your experience with Amelia Bailey at Kutteh Ke Fertility Associates?
Dr. Bailey is very nice but you will never see her. I have no doubt that if she were the primary contact for your case then things would be very different and run more smoothly. However, it is my opinion that she is taking on WAY too many patients and the quality of patient's care is suffering because of this. I have no doubt she truly cares for her patients but due to the mass amount she is treating, she isn't' dedicating the appropriate amount of time to each patient. My husband and I joke that Dr. Bailey is like the "Great and Powerful Oz" behind the curtain! It takes an act of Congress to even speak with her on the phone and she doesn't do video/tele-health visits so you have to pay $150-$200 (if you don't have insurance) to come in, wait 2 hours, and then only get to speak with her for 10 minutes. I've called the clinic before asking the nurses if I could speak with Dr. Bailey and they avoid letting me at all cost. Eventually I'll would get a call after begging for days.
What's one piece of advice would you give a prospective patient of Amelia Bailey at Kutteh Ke Fertility Associates?
If you aren't prepared to advocate for yourself and basically take on a second job to coordinate your fertility care, then I wouldn't bother with this clinic. No one there is coordinating your care, so as a patient, we are having to take that on. Also, make sure to keep a list of questions in your phone as you think of them and be ready to ask them when you're lucky enough to get Dr. Bailey in a room or on the phone because it's probably the only opportunity you will get to ask those questions for months on end.
During treatment, were you treated like a number or a human with Amelia Bailey at Kutteh Ke Fertility Associates?
Dr. Bailey is very nice and seems knowledgeable but you rarely see her. In the year and a half that I have been a patient, I MAY have seen her 4-5 times. The other times you come in, you will see a nurse, ultrasound tech, or phlebotomist. Due to the minimal times you see her, you feel like a number. It's clear she doesn't remember your case and she's even forgotten my name before. She will not be the one completing your IUI, ultrasounds, etc - it will be a different nurse every time so you never form relationships with any of the staff. But where this clinic REALLY fails is the support staff - nurses, billing/financial, and the front desk staff. When I say they are horrible I truly mean it. They are rude and avoid calls. I have literally had to beg a nurse to call me back when I was about to start my IVF cycle and have had the financial counselor Kim basically tell me to stop contacting them so much...
Describe the protocols Amelia Bailey used in your cycles at Kutteh Ke Fertility Associates and their degree of success.
I had a laparoscopy to look for endometriosis (came back clear), a hysteroscopy to remove polyps, tried 3 medicated IUIs (one of which ended in a chemical pregnancy), and 2 egg retrievals so far using Menopur and Gonal-F.
Describe your experience with the nursing staff at Kutteh Ke Fertility Associates.
I could write a book about the nursing staff. They are HORRIBLE. They don't return calls, delay sending information to your insurance company for prior authorizations, give extremely vague information in the portal on important injections/timing of injections, send crucial treatment info to you in the portal 5 minutes before they close so that when you call them back they are closed and not available to answer questions, plus they fail to offer any sort of injection training beyond telling you to "watch this video". They are extremely disorganized and can't even bother to send you a treatment calendar (I've had so many friends in other cities tell me their clinics give them a simple printed calendar for their IVF treatment schedules). It took me 2 weeks to get the nurse to fill out ONE insurance form for my prior-auth so that my IVF meds could be approved by insurance. I was so close to needing the meds that I almost had to pay $7k out of pocket to get the meds (when it would have been $300 with insurance). The only way I got them to send it in was I physically had to go up to the clinic and basically tell them I wasn't leaving until I spoke to a nurse (they wouldn't return my calls). The worst part is, they gaslight you into thinking you are the crazy one for reaching out for information or asking them to complete insurance forms. As I mentioned earlier, Kim Howell, literally told me to "stop doing so much and let her do her job". Mind you this was after I had been trying to reach her via email for 10 days. She finally reached out 2 days before my appointment telling me I would owe $9,000....which, mind you, was the incorrect amount. I had to do the math for her and correct the amount which she eventually agreed that I was correct. Two days notice is not enough time to come up with $9,000....
Describe your experience with Kutteh Ke Fertility Associates.
Weaknesses: the support staff: billing, the financial counselor, the nurses, front desk staff, etc. They are not all bad and I have had a few pleasant experiences but 9/10 times I am disappointed. It unfortunately because this is already a really stressful time and the clinic adds SO much more unnecessary stress. I mean it when I say that half of my infertility stress could be alleviated if the clinic would just properly do their job.
Strengths: I'm truly grasping at straws to try to find strengths but for me the scheduling of appointments hasn't been bad. They've always been able to accommodate my IVF schedule - meaning I was never put on a waitlist or anything for IVF. They also usually have appointments available within a week or so (depending on what you're doing). Another strength would be Dr. Bailey's bedside manner. I think she's very nice and personable and it's a shame you aren't able to engage with her more during treatment. I think my experience here would have been very different if I had dealt with her more and the nurses less.
Describe the costs associated with your care under Amelia Bailey at Kutteh Ke Fertility Associates.
I was one of the lucky ones who had insurance coverage. However, even if you have insurance, their laboratory is out of network with every insurance company except United (I could also go on a tangent about that as well). So if you have full IVF coverage but don't have United, expect to still pay anywhere from $4,000-$9,000 for one round of IVF (not including genetic testing). Make sure you call your insurance company and request a network gap exception - this is another thing no one at the clinic tells you about or helps with and I had to figure out on my own!
Egg Retrievals: $6,350 each retrieval ($3,175 after insurance reimbursed me)
Frozen Transfer: $2,500 (pending insurance reimbursement)
3 IUIs: $600 each
Office Visits/Ultrasounds - $50 copay
Semen Analysis - $400
For those without insurance, I was told the total cost of IVF was around $18,000 without genetic testing. Expect another $5,000 for PGT/genetic testing.
Describe Amelia Bailey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kutteh Ke Fertility Associates.
I believe Dr. Bailey said the only time she would do a multiple embryo transfer is if you are over the age of 35 and/or have had multiple failed transfers. I didn't fall into either of those categories so the plan is to transfer one.
What specific things went wrong at Kutteh Ke Fertility Associates?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to call with results
- Failed to order appropriate test
- Lost results
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Kutteh Ke Fertility Associates.
If you need a prior-auth (PA) for your insurance - GOOD LUCK! My advice is to stay on top of them, request it so you have plenty of time before treatment, and don't assume they have sent it in. I had to get three PA's in my time there and every time, I had to reach out AT LEAST 4-5 times to get them to complete it. Again, they are going to act annoyed with you and try to gaslight you but who cares...it's your treatment and you have to fight for yourself. They also love to wait to call you/send messages in the portal until like 4:25 (clinic closes at 4:30) and then they'll send pertinent treatment info that you need to start that day and by the time you call them back the clinic has closed for the day so good luck guessing what the extraordinarily vague message in the portal means : ) Another side note, I had a surgery months ago where they sent samples off to confirm it wasn't cancerous and no one ever called with my results so here's to hoping I don't have cancer!