How was your experience with Andrew Moore at University of Utah?
In the beginning, we LOVED Dr Moore! He was treating my aggressive endometriosis to prolong another surgery and to prep for eventual conception. He gave me lots of options, but everything went downhill when he started me on Lupron. Lupron causes horrific side effects when first started and has to be injected in a timely manner to be effective. Out of the 6 injections I had, only 1 OF THEM was on time, which led me to have all these horrific, yet TOTALLY AVOIDABLE side effects. His nurse either couldnt get the injection ordered on time, preauthed in time, really simple and EASY tasks, and would take up to 1 WEEK or longer to get back to me about ANYTHING! I tried talking to the nurse, Dr Moore himself, the office manager, everyone in the office about how awful their service was and how I was not getting adequate treatment. In the moment they always apologized and assured me that things would get better, that theyd get back to me more promptly, that things would change and they NEVER would! I tried to be patient and give them the benefit of a doubt to fix things, but I felt like it got to the point that they just wrote me off and didnt want to help me anymore. Ive worked in healthcare for over 10 years so I understand how it works, and I'm an easy going, patient and understanding person at drs offices BECAUSE of that. But this was just assanine at how terrible the service was. I tried everything! I was only supposed to be on Lupron for a few months, but because I couldnt ever get my shots on time, we had to keep starting over. And almost a year and a half later with injections, I still lost my tubes. Whether that was because the Lupron couldnt so its job due to lack of getting injected on time, or what I dont know. But I had perfect tubes when I first saw Dr Moore, and I lost them by the time I was done seeing him, and it will haunt me forever being robbed of my chance to conceive naturally and will always wonder if it was because of my experience there. So whether this was because the nurse didnt have adequate training, support to do her job, or was just that bad at her job, I dont know. But I am so mad at myself for staying under his care for as long as I did, and am hurt that even though I was so patient with them and their constant errors, they eventually stopped caring about treating me and I suffered the ultimate price because of it.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If his nurse is still Annie, DONT go there and waste your time!!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
It wasnt so much that I felt like a number, it was more that I coulsnt ever get the care I needed in a timely manner.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
We were trying to treat my endometriosis to prep for possible fertility treatments. It started with Progesteronen but that wasnt aggressive enough so we started Lupron to avoid another surgery. Thats as far as I got with him and then went to another Clinic because of such terrible service.
Describe your experience with the nursing staff.
Annie could never do anything in a timely manner. It took her over a week to return any of my phone calls or messages, and when she finally did, it was 1 sentence answers, but never the answers to my questions. (Its all documented on their online portal!) She very rarely knew the answers to any questions I had but she would never find out from someone else for me. She couldn't get my shots ordered or preauthed on time, I had to direct her on what to do most of the time, she never knew what she was doing!! Whenever I voiced my concerns with her ABOUT her, she always acted like she felt so bad for me that I was being treated so bad, like it wasnt HER fault I was having all these problems! I tried to be so patient and understanding with her, but it was like beating a dead horse. I think if it wasnt for her, I would have stayed at their clinic, because I really did like Dr Moore until he started blowing me off. I had talked to other nurses in their slc office who were always so prompt and helpful but they always had to redirect me back to Annie because he was Dr Moores nurse. SO FRUSTRATING!!!!
Describe your experience with University of Utah.
If you're going to go to the U, DONT go to the Orem office! Ive listed all my concerns answering other questions in this survey.
Describe the costs associated with your care under Andrew Moore at University of Utah.
My insurance paid for my injections so I only had co-pays and a deductible to meet.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
We didnt get that far.
What specific things went wrong at University of Utah?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Failed to consider drug intolerance
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at University of Utah.
I could never get my prescribed injections on time, due to not getting prescribed, getting prescribed wrong, or not getting preauthed on time, resulting in having to start my treatment over and over again. This also resulted in AGONIZING side effects that could have been avoided had I gotten my shots on time. Working in healthcare for over 10 years, I understood what she needed to do to get the job done and had to constantly tell her how to do it, but still never got it on time. (5 out of 6 times my shots were late!!!) After a year and a half trying to be patient with them, and losing my fallopian tubes because of it, I requested to have my records sent to another dr. After requesting SEVERAL times and them still not ever getting sent, I had to make a special trip to go in to their office to get my records. I could go on and on and on....