Rated 8.6
Strongly recommend: 69%Neutral: 22%Don't recommend: 9%8.6
69% strongly recommend
26 reviews
Humanity
9.2
9.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.1
8.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.2
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Rochester
Residency
Tufts
Fellowship
U. of Louisville

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Andrew Moore works at

Conceptions Fertility Center
Rated 9.4
Strongly recommend: 97%Don't recommend: 3%9.4

At 1 office

Provo
1900 North State St.
Provo, UT 84604
801-655-5245
Explore Clinic

26 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
7
10
Age 22 - 23
1 IUI
Anovulation
Male Factor
PCOS
Tubal Blockage
Other
Other
Income $0 - $49K
2nd of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
[Dr. Andrew Moore] He has great bedside manner and I appreciate that...Something I liked about him is that he gave me the options and possibilities, then I could go over with a nurse what it would entail financially and whatever worked best for us, he would support. One thing that he lacked is the ability to communicate and explain things clearly...When I first started seeing him, I felt like a human with needs that mattered. As time went on, he got much busier and I started to feel a lot more like a number.
The nurses [of University of Utah] are great. They are very on top of things and organized...The clinic is great. Very clean and up to date. I often had to wait for appointments because they ran a little behind. But overall, a good experience. I appreciated that the front desk lady almost always would answer my call and that the clinic was very understanding of rescheduling. I think the patient portal needs a little bit of work.
How was your experience with Andrew Moore at University of Utah?
As a patient of Dr. Andrew Moore, I overall have had a mostly positive experience. I heard once that everyone who has success with a doctor, will have great things to say about the doctor. While others who do not have success, usually have negative things to say. I’ll try not to let my lack of success sway how Dr, Moore actually is as a doctor. He is very kind and soft spoken. He has great bedside manner and I appreciate that. He is understanding and wants only the best for his patients. He is especially understanding when it comes to the financial aspect of infertility treatments. Something I liked about him is that he gave me the options and possibilities, then I could go over with a nurse what it would entail financially and whatever worked best for us, he would support. One thing that he lacked is the ability to communicate and explain things clearly. I often left with questions and concerns that were not addressed. I often found myself calling a few times a week to ask about things that were never brought up. This happened more times than I would have liked. But on that same note, if I were to ask questions, he would always answer. He is just not the greatest about explaining as you go. During follicle checks, I was constantly having to ask what things meant or if that was good or bad. This could be frustrating. Dr. Moore has overall been a great doctor. He is realistic and will tell you what the likelihood of things are, yet he always remains hopeful and positive for you.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
I would tell them to make sure you make it a point to ASK about anything you want to know and to not assume it will just be told to you. Come in with a list of questions every appointment.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr Moore is a great person and doctor. When I first started seeing him, I felt like a human with needs that mattered. As time went on, he got much busier and I started to feel a lot more like a number.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
I first started with medicated cycles. This was just Femara 5 mg. My body did not respond at all. Next month we tried femara 7.5 and it did not work. We tried this again and then we realized the follicles that grew a tiny bit, turned into cysts. They went away on their own. Then we tried Femara 7.5 with an HCG trigger shot. No success. Then we tried Femara 7.5 with 75 IU of Gonal F every other day for a week and an IUI. Still no success.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Ashley Berglund)
The nurses are great. They are very on top of things and organized. I sometimes felt like an inconvenience, but that also could have been my own insecurity.
Describe your experience with University of Utah.
The clinic is great. Very clean and up to date. I often had to wait for appointments because they ran a little behind. But overall, a good experience. I appreciated that the front desk lady almost always would answer my call and that the clinic was very understanding of rescheduling. I think the patient portal needs a little bit of work. But I really liked the clinic and would recommend them
Describe the costs associated with your care under Andrew Moore at University of Utah.
Costs were very reasonable. An ultrasound was about $300. Follicle check was $190. An IUI was $400
What specific things went wrong at University of Utah?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
7
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
University of Utah
Salt Lake City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
2
3
Age 32
European
Income $50K - $99K
Teacher
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The downside to visiting Dr. Moore, for me, was his dismissal of some health conditions that I have as non-issues, as well as not wanting to pursue the treatment course my husband and I were hoping to (gestational carrier)...took us down a rabbit hole of treatments we weren't interested in pursuing at that time...I wish I'd felt more supported in that or had him explain further why he didn't want to pursue that course.
I liked that it [Conceptions Fertility Center] was a smaller clinic. They seemed more personable but I also think they might have been a little understaffed. Our paperwork/contact got lost once and didn't come through to Dr. Moore when it needed to. They also never contacted us after our consult despite Dr. Moore saying very clearly that they would.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I thought Dr. Moore was very kind and personable. He took the time to explain options and went through my history thoroughly. He was very knowledgable about fertility treatments and options. I think had I never done fertility treatments before, he would have been a great place to start. The downside to visiting Dr. Moore, for me, was his dismissal of some health conditions that I have as non-issues, as well as not wanting to pursue the treatment course my husband and I were hoping to (gestational carrier). I appreciated his education and option discussing, but because my husband and I have dealt with infertility for six years, we felt pretty confident in what we did and didn't want to pursue. I wish I'd felt more supported in that or had him explain further why he didn't want to pursue that course. Dr. Moore also promised some meetings/visits with a few other doctors and specialists, including at his clinic, and those never occurred. The clinic never reached out to us again after our consultation.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
I wish I would have been more assertive in what we wanted to pursue as treatments upfront, at the beginning of the meeting. I would say speak up quickly. He is very kind but took us down a rabbit hole of treatments we weren't interested in pursuing at that time.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was very kind and understanding. I do feel like he saw me as a person and not just a stat.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We ended up not pursuing any treatments with Dr. Moore.
Describe your experience with the nursing staff at Conceptions Fertility Center.
We didn't really interact with the nursing staff aside from a Zoom call.
Describe your experience with Conceptions Fertility Center.
I liked that it was a smaller clinic. They seemed more personable but I also think they might have been a little understaffed. Our paperwork/contact got lost once and didn't come through to Dr. Moore when it needed to. They also never contacted us after our consult despite Dr. Moore saying very clearly that they would.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
$250 consult
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
N/A
What specific things went wrong at Conceptions Fertility Center?
  • Lost paperwork
  • Lost appointments
Describe the specific things that went wrong at Conceptions Fertility Center.
Our main challenge we had here was the loss of paperwork and lack of communication after the initial consult. We also wish they had listened to our wishes as a patient a little more.
2
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
8
10
Age 22 - 23
1 IUI
Anovulation
Male Factor
PCOS
Tubal Blockage
Other
Prefer not to answer
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Moore is a wonderful doctor with a very gentle bedside manner...upbeat yet subtle...he has taken the curve balls in stride and helped me to know I was not alone in feeling frustrated and sad for it not going as planned or as we had hoped. He is a busy doctor, but I do feel that he try's hard to be personal and real about every situation...It was a lot of trial and error, but I always felt in good hands with Dr. Moore.
[Conceptions Fertility Center] was fairly new...as they got more busy, I often felt rushed or that I was just another person to get through...something very important to know is that it shares an office with Valley OBGYN and there are constantly pregnant women and women with brand new babies in and out. There are photos of pregnant ladies in the waiting room and this can be very triggering.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore is a wonderful doctor with a very gentle bedside manner. He is upbeat yet subtle. He has been a great doctor. My experience with infertility has been nothing like it should as far as what usually happens for people. But he has taken the curve balls in stride and helped me to know I was not alone in feeling frustrated and sad for it not going as planned or as we had hoped. He is a busy doctor, but I do feel that he try's hard to be personal and real about every situation.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
I would say to make sure that you ask as many questions as you want to be answered. Dr Moore will answer any questions at all that you may have, but I sometimes felt like I would have to ask first if I wanted to know. I would say bring a written down list of questions to every appointment!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
At the beginning, I felt like I was treated a lot more like a human. But the clinic was fairly new. So as they got more busy, I often felt rushed or that I was just another person to get through. As we all know, infertility requires emotion and attention and can be very personal. So there were a few times when it left me a little sad, as I felt like I didn't get quite the time I felt I needed or wanted.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I started medicated cycles with 5mg femara, then moved to 7.5mg femara and then 7.5mg femara and ovidrel. I then moved to 7.5mg femara and 75 IU Gonal f for three days, then 7.5mg femara and 75 IU Gonal f for 6 days and an IUI. All were unfortunately negative and my body did not respond super well. It was a lot of trial and error, but I always felt in good hands with Dr. Moore.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nurses are wonderful and down to earth. They each have their own individual personalities which I have learned and some I relate to better than others. For the most part, they are very caring and seek to be understanding. The nurses make a LARGE difference at this office and something that I loved the very most is that they were always available on the phone line to answer questions.
Describe your experience with Conceptions Fertility Center.
I would say one of the greatest strengths is that the office is very clean and neat. Its updated and comfortable. The biggest weakness and something very important to know is that it shares an office with Valley OBGYN and there are constantly pregnant women and women with brand new babies in and out. There are photos of pregnant ladies in the waiting room and this can be very triggering.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Ultrasound- $390 Follicle check ultrasound- $190 IUI- $400 HSG- $400 IVF- $8500
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Conceptions Fertility Center.
There have been a few times that I have had testing done and I would never get a call about the results. I would wait and wait and finally call in and they would say the results were in a week or more earlier. This was frustrating because with infertility every test and procedure is very important.
8
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
10
9
Age 36 - 37
2 IUI
Diminished Ovarian Reserve
Male Factor
Recurrent Pregnancy Loss
Other
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Andrew Moore] is good at communicating and is compassionate which is important to me...I appreciate how much time he spends when meeting with us...We chose to do two medicated IUI cycles in hopes to avoid the cost of IVF. The treatment included Letrozole (pills), ovidrel (injectable) and Gonal F shot...after testing we were told IVF was our best option...
The nurses [of Conceptions Fertility Center]are great at answering calls, responding to questions, getting answers if they aren’t sure about my question, showing compassion, encouragement and communicating clearly...[billing department]she really has gone above and beyond for us in working with our insurance in trying to get some of our testing covered...IUI cost was $400 plus medications.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I really love Dr. Moore and how he expresses care, celebrates each positive outcome, compassionately shares negative news and explains things clearly. I appreciate how much time he spends when meeting with us. I trust his experience, knowledge and advice and feel well cared for as his patient.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
To keep an open mind. I did not think we would need IVF, I thought it would be more simple. But after testing we were told IVF was our best option. We decided to try two medicated iuis first which failed. We are now trying to save for IVF which will be self pay, no insurance coverage. I trust that Dr. Moore will always be straight forward with us with our odds, whether something is worth trying again, what steps we should take next and what our realistic options are. I feel like he is knowledgeable, pays close attention to details and is good at listening to what we feel comfortable with. He is good at communicating and is compassionate which is important to me. I feel like he is cheering us on!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
I feel like Dr. Moore and his staff truly care about our success and failures and celebrate positive news or express compassion when sharing negative results.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We chose to do two medicated IUI cycles in hopes to avoid the cost of IVF. The treatment included Letrozole (pills), ovidrel (injectable) and Gonal F shot. We got a good response from my ovaries each time. I had for follicles the first IUI and three the second IUI. I also expressed concern about my progesterone levels because of recurrent miscarriages. I started progesterone vaginal suppositories after the IUI procedure both times and took it until we got negative tests. I preferred to do blood tests and my office was great about listening and addressing any concerns I had.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The only constructive criticism I would give is I would have liked some follow up calls to check in after failed cycles or to follow up on what we would like to do next or how we are doing. I can see how this would be time consuming, but that would have meant a lot. The nurses are great at answering calls, responding to questions, getting answers if they aren’t sure about my question, showing compassion, encouragement and communicating clearly.
Describe your experience with Conceptions Fertility Center.
The office shares a waiting room with an Obgyn office so it can be hard sometimes when so many pregnant women are coming in and out. But I don’t generally wait very long in the waiting room which is helpful. The person over billing can be hard to get a hold of. But she really has gone above and beyond for us in working with our insurance in trying to get some of our testing covered. It’s probably mainly our insurance that has taken so long, but it’s been 6+ months trying to get anywhere with this. I haven’t been followed up with in the past month and I don’t currently know what we owe or if it’s still pending through insurance. I need to leave billing a voicemail again. That’s probably been the main thing I’ve felt frustrated with. But they can’t control insurance!
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
IUI cost was $400 plus medications. I also did diagnostic testing such as a hysterosalpingogram, genetic testing, blood work, etc. they have been working with my insurance to see if we can get any of these covered. If we pay out-of-pocket I think it will be around $2000. We were quoted $18,000 for IVF which from my understanding would include medication, egg retrieval, genetic testing, and also an extra procedure to retrieve the sperm. But we haven’t finalized anything with that yet.
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
I was waiting on a pregnancy blood test result for a non fertility related procedure I was needing and I assumed the test would be negative but I need to make sure. They rushed the results, but I didn’t hear the next morning like I was suppose to. I gave it a few hours, then called in to check (as I was headed to get the procedure I needed). They had the results since late the day before, but hadn’t called which was frustrating. But timing is everything with fertility so I’m sure they have to prioritize patients at times!
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
10
10
Age 23 - 24
3 IUI
1 IVF
PCOS
Tubal Blockage
Other
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Moore] really makes a point of knowing his patients individually and meeting with us personally as often as his schedule permits...After my first IUI failed, Dr. Moore called me personally, after hours, to talk about next steps and see how I was doing. He’s very good at adjusting protocols, even in the middle of a cycle if need be. He gives his expert opinion, but ultimately leaves your treatment up to you and how aggressive you’d like to be
I love that my doctor worked at a couple other clinics before starting his own [Conceptions Fertility Center] because he saw different ways to do things and chose the one best for him and his patients. When I call, they know me by name and they’re all so personable...It is a small clinic but growing and getting busier every day, so sometimes I have to call twice to talk to the person I need to (they don’t always call me back)
How was your experience with Andrew Moore at Conceptions Fertility Center?
After my first IUI failed, Dr. Moore called me personally, after hours, to talk about next steps and see how I was doing. He’s very good at adjusting protocols, even in the middle of a cycle if need be. He gives his expert opinion, but ultimately leaves your treatment up to you and how aggressive you’d like to be. He’s so kind and trustworthy and I feel so well taken care of by him and his team. He answers all my questions without making me feel stupid, and he’s personally invested in the success of his patients.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Definitely take a list of questions with you so you don’t forget to ask anything important!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He really makes a point of knowing his patients individually and meeting with us personally as often as his schedule permits.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
My first monitored cycle with Dr. Moore, he started me on 2.5 mg of femara and while I responded well at first, my follicles did start shrinking. He acted fast and started me on 7.5 mg immediately and I was able to get 2 follicles and used ovidrel to trigger. My first cycle of IUI was also 7.5 mg femara with ovidrel trigger. I got two follicles, but I didn’t get pregnant. My second IUI, he reduced my femara dosage to give my follicles longer to grow, so I took 5 mg and and ovidrel trigger. My third IUI, we did 5 mg and trigger again, but the response wasn’t quite as good. No pregnancy. What was supposed to be my fourth IUI, we did 7.5 mg femara and 75 iu gonal f every other day (three gonal f injections). I only ended up with one follicle, on the side of my blocked tube so he determined it wouldn’t be worth doing an IUI and we just did TI. After that month failed (expectedly), we decided to move on to IVF.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Rachel Rhinehart)
It is a small clinic but growing and getting busier every day, so sometimes I have to call twice to talk to the person I need to (they don’t always call me back). They know me by name when I call, they’re awesome at calling in prescriptions in a timely manner.
Describe your experience with Conceptions Fertility Center.
I love that my doctor worked at a couple other clinics before starting his own because he saw different ways to do things and chose the one best for him and his patients. When I call, they know me by name and they’re all so personable.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I think it was about $400 per IUI. My IVF cycle with ICSI and FET cost about $11,000. Embryo storage is $40 per month.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
His preference is to transfer one embryo at once, for me, he doesn’t want to transfer more than one unless I have multiple failed transfers because I’m high risk for HG.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 24
3 Fertility Medications
Anovulation
PCOS
European
East Asian
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was very factual but sensitive. When we went in for an early ultrasound, he found that our pregnancy wasn’t viable. He was very careful in explaining what that meant and what that would mean moving forward. We luckily didn’t need further treatment because we had two cycles where we got pregnant in just femara; however, I knew that if we wanted or needed other treatments we were allowed to discuss these options with him. He also was super accommodating to questions and my anxieties with our second pregnancy.
They [Conceptions Fertility Center] knew us by name and knew our situation and what we were going through. I always felt like they cared about us and our well being throughout the treatment. ... One weakness is that we didn’t get our bills for a few months and they all came at the same time. They were timely in billing insurance however. When we started visiting, the clinic was very new so it did feel like they were struggling at first to keep up with paperwork, etc. I think the billing may be getting better now that they are more established but I’m not sure since it’s the end of our treatment with them. The strengths of this clinic are truly the people that work there. They are very sensitive and knowledgeable.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was very factual but sensitive. When we went in for an early ultrasound, he found that our pregnancy wasn’t viable. He was very careful in explaining what that meant and what that would mean moving forward. We luckily didn’t need further treatment because we had two cycles where we got pregnant in just femara; however, I knew that if we wanted or needed other treatments we were allowed to discuss these options with him. He also was super accommodating to questions and my anxieties with our second pregnancy.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore and his staff remembered who my husband and I were and we didn’t have to reexplain what we were going through each time we called. They knew us by name and knew our situation and what we were going through. I always felt like they cared about us and our well being throughout the treatment.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
After a baseline ultrasound, I took 7.5 mg of Femara (Letrozole) on days 3-5 of my cycle. An ultrasound was performed on one cycle to determine if a follicle was maturing. He advised using ovulation test strips to help in timed intercourse but gave a general time frame for when ovulation should occur based on the ultrasound. The first round of femara was unsuccessful because I didn’t actually take the medication on days 3-5. The baseline ultrasound was not completely accurate. The second round of femara was successful in that I was pregnant, but the pregnancy ended in a miscarriage (blighted ovum). The third round of femara has also been successful and I am currently pregnant. To help prevent miscarriage, I take progesterone vaginally each night. I also take baby aspirin daily.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Ashley)
Ashley was very informative, quick to respond in the patient portal, and willing to answer questions over the phone when we didn’t have an appointment but had concerns. She remembered us well whenever we called or came in for a visit.
Describe your experience with Conceptions Fertility Center.
One weakness is that we didn’t get our bills for a few months and they all came at the same time. They were timely in billing insurance however. When we started visiting, the clinic was very new so it did feel like they were struggling at first to keep up with paperwork, etc. I think the billing may be getting better now that they are more established but I’m not sure since it’s the end of our treatment with them. The strengths of this clinic are truly the people that work there. They are very sensitive and knowledgeable.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
9
9
Age 35
PCOS
Other
Income $50K - $99K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
I first met with Dr. Moore for a consultation, which happened to be on cycle day 3. After speaking for an hour, Dr. Moore came to the conclusion to start me on oral Mead that night. I was prescribed Femara, and took it Days 3-7. On day 6, I started injections of Gonal F. I took those on day 6-9. My body responded the best it ever has, in the 6+ years I have been trying to conceive.... Dr. Moore really listened to what my needs were, and gave new options to try, and gave me a lot of hope.
The clinic [Reproductive Care Center-PG] is quite small, and seems a little busy for all the patients they have. It was in an easy to get to location though, and is easy to find. The room I went into didn’t seem like it got cleaned nightly, as there was hair under the chair a couple different times I visited.... I had to have multiple ultrasounds done, and I now have a bill of over $800. I didn’t expect my bill to be that much, and thought it would be much more affordable. I’ve only seen Dr. Moore for one month of treatment,
How was your experience with Andrew Moore at Reproductive Care Center?
Dr. Moore is very passionate about what he does. He truly cares about his patients, and what is best for them. He is very easy to communicate with, and gave me his cell number to contact him at any time, with any questions I might have. He had great ideas of new things we could try, and was very positive with his care and his ideas for my infertility journey.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
Meet with him, and trust what he has to say.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
Dr. Moore really listened to what my needs were, and gave new options to try, and gave me a lot of hope.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
I first met with Dr. Moore for a consultation, which happened to be on cycle day 3. After speaking for an hour, Dr. Moore came to the conclusion to start me on oral Mead that night. I was prescribed Femara, and took it Days 3-7. On day 6, I started injections of Gonal F. I took those on day 6-9. My body responded the best it ever has, in the 6+ years I have been trying to conceive.
Describe your experience with the nursing staff at Reproductive Care Center.
The nursing staff is minimal, so I’ve only worked with two nurses. They were both very kind and very helpful. They had a great demeanor about them, and were easy to work with.
Describe your experience with Reproductive Care Center.
The clinic is quite small, and seems a little busy for all the patients they have. It was in an easy to get to location though, and is easy to find. The room I went into didn’t seem like it got cleaned nightly, as there was hair under the chair a couple different times I visited.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
The reason I went to Dr. Moore is because he accepted my insurance. It’s really hard to find a fertility doctor that accepts insurance. With that being said, I had to have multiple ultrasounds done, and I now have a bill of over $800. I didn’t expect my bill to be that much, and thought it would be much more affordable. I’ve only seen Dr. Moore for one month of treatment, which doesn’t include the IUI I had scheduled. I’m not too happy about the cost of everything I’ve seen him for. It seems like he has charged me a lot.
9
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Reproductive Care Center
Pleasant Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Unknown Success
10
10
Age 27 - 29
2 IUI
1 IVF
Anovulation
PCOS
Unexplained
Other
Income $0 - $49K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Our first IVF [with Dr. Moore] we didn’t know I had PCOS so if that would’ve been known I’m sure our protocol/results would’ve been different. We are currently working on doing an FET and now that he knows we are doing different things to better prepare for success. Even simple things such as an anti inflammatory diet which I’ve already noticed a huge difference in the way I feel...When we did IVF, we only had 2 viable embryos. He suggested we transfer one and freeze the other because multiples are more risky.
I love that a couple of the nurses I’ve worked with [at Reproductive Care Center] have struggled with infertility as well. It made them more compassionate and relatable. I had an ultrasound a few days ago and everything was looking great and ready for the FET. Marie pulled me into another room to discuss the protocol for the upcoming week and I got nervous and began to cry. She was so kind and comforted me. I’ve been really pleased with the staff. Even down to the receptionist. She’s always so sweet and welcoming.
How was your experience with Andrew Moore at Reproductive Care Center?
He’s kind of soft spoken which is comforting to me because he’s not loud and obnoxious. I’ve never felt uncomfortable around him especially during ultrasounds. He’s always willing to answer any questions you might have and never makes you feel stupid no matter how simple the questions may be. I feel like he cares about our success. Although, there have been a few appointments where I feel like he was a little rushed. Not sure if he was just running behind or poor scheduling.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
If you want to be cared for and treated like a person and not a number then Dr Moore is the doctor for you!
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
I felt like he actually cared about me as a person and was in the room for every ultrasound and appointment as opposed to having nurses do it all for him.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
Our first IVF we didn’t know I had PCOS so if that would’ve been known I’m sure our protocol/results would’ve been different. We are currently working on doing an FET and now that he knows we are doing different things to better prepare for success. Even simple things such as an anti inflammatory diet which I’ve already noticed a huge difference in the way I feel.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Marie Few)
I love that a couple of the nurses I’ve worked with have struggled with infertility as well. It made them more compassionate and relatable. I had an ultrasound a few days ago and everything was looking great and ready for the FET. Marie pulled me into another room to discuss the protocol for the upcoming week and I got nervous and began to cry. She was so kind and comforted me. I’ve been really pleased with the staff. Even down to the receptionist. She’s always so sweet and welcoming.
Describe your experience with Reproductive Care Center.
I like to be reminded of my appointments since there is so much to worry about and occasionally they forget to call and remind me. That’s just a minor thing though. They are however great at making you feel welcome and comfortable in a terrifying and uncomfortable situation.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
Our FET is going to cost a little over 4 thousand. Including medications.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
When we did IVF, we only had 2 viable embryos. He suggested we transfer one and freeze the other because multiples are more risky.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Reproductive Care Center
Pleasant Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 24
3 Fertility Medications
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Andrew Moore] started me on 7.5 mg of femara on days 3-9 of my cycles. He started with a higher dose and longer duration because I had already tried 5mg of femara of days 3-7 without any results. He performed an ultrasound on day 10 and day 13 to confirm that the follicle was maturing, I then did a progesterone test on day 24 I think to confirm ovulation. My next cycle I did OPKs and then a progesterone test 8 days after my positive OPK. He wants us to try just ovulation induction for 3-6 cycles then we can add insemination when we think we need it due to my husbands abnormal semen analysis.
This clinic [Reproductive Care Center-PG] is great at getting you in for appointments and consultations. I feel like everyone is very nice and genuine. Biggest problem is that they don’t answer the phone all the time or because there’s only one doctor at the Pleasant Grove location, if he’s gone they just close and there’s no way to leave a message or know why they’re closed.... I don’t actually interact with the nurses much, just to call in for my prescription and any questions. They respond quickly and efficiently. I wish that they would double check why my doctor ordered certain tests at certain times.
How was your experience with Andrew Moore at Reproductive Care Center?
So far I don’t have any negative perceptions of Dr. Moore. He has always treated me and my husband with the utmost respect. He answers all of our questions, has laid out the various treatment options in a detailed manner, and has been very honest about our chances of conceiving and what he thinks is our best option.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
Ask questions all of your questions and be open to trusting him and his opinion.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
He’s very concerned with the emotional and financial burden of fertility treatments. He constantly reassures us that treatment is at our pace, based on how we feel and what we can handle. He always takes ample time to answer or questions and makes sure all our concerns are addressed.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
He started me on 7.5 mg of femara on days 3-9 of my cycles. He started with a higher dose and longer duration because I had already tried 5mg of femara of days 3-7 without any results. He performed an ultrasound on day 10 and day 13 to confirm that the follicle was maturing, I then did a progesterone test on day 24 I think to confirm ovulation. My next cycle I did OPKs and then a progesterone test 8 days after my positive OPK. He wants us to try just ovulation induction for 3-6 cycles then we can add insemination when we think we need it due to my husbands abnormal semen analysis.
Describe your experience with the nursing staff at Reproductive Care Center.
I don’t actually interact with the nurses much, just to call in for my prescription and any questions. They respond quickly and efficiently. I wish that they would double check why my doctor ordered certain tests at certain times.
Describe your experience with Reproductive Care Center.
This clinic is great at getting you in for appointments and consultations. I feel like everyone is very nice and genuine. Biggest problem is that they don’t answer the phone all the time or because there’s only one doctor at the Pleasant Grove location, if he’s gone they just close and there’s no way to leave a message or know why they’re closed.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
I feel like it’s expensive but better than most clinics that I’ve looked into. I also like that they are very up front about the costs of tests, procedures, and treatments.
What specific things went wrong at Reproductive Care Center?
  • Failed to order appropriate test
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Reproductive Care Center.
They ordered the wrong test in my initial evaluation. It was a fractionated hemoglobin instead of a HgbA1C. So I had to come back another day and get blood drawn again.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Reproductive Care Center
Pleasant Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
10
10
Age 31
2 IUI
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Andrew Moore] wrote detailed notes in my chart for the nurses about how to get through my curvy cervix (more detail than any of them had ever seen). It certainly made the IUI process less stressful! He always seemed happy to see my husband and I. Dr. Moore filled us with hope. And when our pregnancy was confirmed he invited us to bring our baby to meet him when the time comes!
They [Reproductive Care Center-Pleasant Grove] have many offices throughout Utah, as well as some in Idaho, Wyoming, and maybe Colorado. I wish their PG office had their own billing instead of having to work through the Sandy clinic (I think they were working on that earlier this year.) Everybody there always had a smile on their face, which helped when going through such a traumatic time.
How was your experience with Andrew Moore at Reproductive Care Center?
Great bedside manner. He made jokes with us, and helped keep the mood light. Dr. Moore was very knowledgeable. Anybody who seeks treatment through him will be in capable hands. I highly recommend him.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
He is straight forward, and I love that about him. Know that he is very easy going. Just know that you are in good hands with Dr. Moore and his nurses!
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
He wrote detailed notes in my chart for the nurses about how to get through my curvy cervix (more detail than any of them had ever seen). It certainly made the IUI process less stressful! He always seemed happy to see my husband and I. Dr. Moore filled us with hope. And when our pregnancy was confirmed he invited us to bring our baby to meet him when the time comes!
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
He went over all of my medical history from my OB and previous fertility clinic, as well as surgeries I had completed at the hospital. Because it had been a few years since we had sought out fertility treatments, we started at the beginning, but he also added a water ultrasound of my uterus, which had never been done before. My HSG that I had done before came back positively (minor scar tissue in my fallopian tubes). I did 2 rounds of femara with IUI, same protocol each time. I also had to get my Varicella vaccine updated because my immunity to that was low. I got pregnant from my 2nd IUI.
Describe your experience with the nursing staff at Reproductive Care Center.
Super friendly. Always got a call back within a few hours. Always positive and happy to help.
Describe your experience with Reproductive Care Center.
They have many offices throughout Utah, as well as some in Idaho, Wyoming, and maybe Colorado. I wish their PG office had their own billing instead of having to work through the Sandy clinic (I think they were working on that earlier this year.) Everybody there always had a smile on their face, which helped when going through such a traumatic time.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
I think between my two cycles with all the ultrasounds, blood work, medications, consultation, and IUI procedures we probably paid around $5,000 out-of-pocket. (Insurance only covered minimal testing.)
What specific things went wrong at Reproductive Care Center?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Care Center.
They just didn't call me with my hcG numbers within the timeframe they told me I would get the results (they called me the following day).
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Reproductive Care Center
Pleasant Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
8
8
Age 26
Fertility Medications
Male Factor
European
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr. Moore was extremely respectful. He worked with us and our insurance company. He gave us his personal phone number and called us to follow up. He helped us receive medicine even during hours when the office was closed. He was personable and friendly....He helped diagnose male factor infertility in my husband. We hoped to start IVF, but our insurance company was uncooperative. Dr. Moore helped write letters to our insurance company on our behalf and really worked for us.
Pretty good about scheduling and answering the phone. Not all of the doctors [Reproductive Care Center] are up to par on bedside manner, but I could recommend the facility. I like the overall environment of the place and the receptionist. Not too crowded and very professional.... Very gentle and sensitive to the fact that I don’t like getting my blood taken. Helpful in explaining complicated information and very nice about answering questions.
How was your experience with Andrew Moore at Reproductive Care Center?
We had previously seen a colleague of Dr. Moore’s and had a bad experience. We were very candid with Dr. Moore and he was compassionate with us. He helped diagnose male factor infertility in my husband. We hoped to start IVF, but our insurance company was uncooperative. Dr. Moore helped write letters to our insurance company on our behalf and really worked for us. In the end, we couldn’t make it work, but we were extremely grateful for the time that Dr. Moore focused on us and the respect that he showed us.
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
Come with lots of questions and make sure to take notes. Take him seriously when he gives you his personal cell phone number and use it to your advantage.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
Dr. Moore was extremely respectful. He worked with us and our insurance company. He gave us his personal phone number and called us to follow up. He helped us receive medicine even during hours when the office was closed. He was personable and friendly.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
My husband took samples. I had an HSC exam, an internal sonogram, & took ovulation tests.
Describe your experience with the nursing staff at Reproductive Care Center.
Very gentle and sensitive to the fact that I don’t like getting my blood taken. Helpful in explaining complicated information and very nice about answering questions.
Describe your experience with Reproductive Care Center.
Pretty good about scheduling and answering the phone. Not all of the doctors are up to par on bedside manner, but I could recommend the facility. I like the overall environment of the place and the receptionist. Not too crowded and very professional.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
Through my insurance, costs were reasonable for the initial consultation and diagnostic testing.
8
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Reproductive Care Center
Pleasant Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
4
4
Age 34 - 35
2 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I liked Dr. Moore as a person; however, I felt that the protocol was not optimized for my particular circumstances. It seemed like all patients get pretty much the same protocol with just the medication amounts changed....I sent him a note asking whether this was the right protocol but never heard back. I wished I had refused to go forward until hearing his justification for that protocol.
The biggest problem was that I could never get in touch with them [University of Utah fertility staff] when I needed to. Case in point -- I needed to have a D&C after my miscarriage. The scheduler left a voicemail with an appointment time that didn't work for my work schedule. I left two voicemails and sent two emails over the next 48 hours, and no one ever got back to me.
How was your experience with Andrew Moore at University of Utah?
I liked Dr. Moore as a person; however, I felt that the protocol was not optimized for my particular circumstances. It seemed like all patients get pretty much the same protocol with just the medication amounts changed. I had done some reading online about diminished ovarian reserve, and there were a lot of opinions that birth control should be used sparingly for DOR patients, whereas Dr. Moore wanted me on them for 5 weeks. I sent him a note asking whether this was the right protocol but never heard back. I wished I had refused to go forward until hearing his justification for that protocol.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
I would not recommend the U of U clinic if you have a more complex fertility problem, as I don't think they have the most cutting edge protocols.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore spent significant time with my husband and me during our appointments. He made sure to answer all of our questions and never rushed us.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
I was on birth control for five weeks, then Gonal-F, Menopur, and Saizen. I started Cetrotide on day 6 and triggered at day 8. They retrieved 6 eggs, did not do ICSI, and 2 fertilized. Both made it to day 5, although 1 was only a morula. We transferred the blastocyst and I had a positive pregnancy test, but a miscarriage at 8 weeks. The morula did not survive to day 6 for freezing.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi Carver)
In general, most of the nurses I saw were compassionate and kind. The U of U patient portal is also very good for communicating with the nurses. My biggest frustration was the inability to ever speak to a nurse on the phone. No one ever answers the IVF nurse line. It says they will return messages within 24 hours, but I found that not to be true. I had better luck with emailing and getting an emailed response back, but there were times when I just wanted to speak to someone and found it so frustrating not to be able to. For example, I did my HCG tests out of state, while traveling. The lab order did not have all the information the lab needed to do the test. I just needed to get a nurse on the phone to provide the missing information -- instead, I sat at the lab for an hour waiting for one of the nurses to email me back.
Describe your experience with University of Utah.
I do not think that they are using the most up to date protocols. They also rotate the doctors through multiple locations, so I often had to drive much further than I would have liked to see my doctor on certain days.
Describe the costs associated with your care under Andrew Moore at University of Utah.
$8,900 for the IVF cycle (no ICSI). The medications came to about $5,000.
What specific things went wrong at University of Utah?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at University of Utah.
The biggest problem was that I could never get in touch with them when I needed to. Case in point -- I needed to have a D&C after my miscarriage. The scheduler left a voicemail with an appointment time that didn't work for my work schedule. I left two voicemails and sent two emails over the next 48 hours, and no one ever got back to me. I ended up having to clear my work calendar because I couldn't get in touch with anyone to reschedule the appointment, and wasn't sure when the next available one would be. All this during a time when I was extremely upset and sad -- it was the last thing I needed to be dealing with.
4
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
University of Utah
Salt Lake City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Unsuccessful
10
10
Age 26
3 IUI
2 IVF
Anovulation
Poor Egg Quality
European
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Our first cycle of IVF [with Dr. Moore] was not specialized for me. We decided to go with what works for most patients. The second round of IVF was when we upped all of the dosages to hyperstimulate my ovaries...my ovaries were still hyperstimulated and still had fluid in them. My Dr. wanted to wait but I was to impatient but I did listen to him about only transferring 1 embryo.
The total cost for us [at University of Utah] was around $12,000. The cost included appointments with Dr. Moore, blood work, ultrasounds, all of the medicine, the anesthesia, egg retrieval and the embryo transfer...Everyone here is very nice...The clinic is clean and up to date. It is a bit smaller but that doesn't mean the technology is out of date. I liked that they're apart of The U of U hospital.
How was your experience with Andrew Moore at University of Utah?
He is a very patient and quiet man, made me think of my father. He is also very kind and caring. He never acted superior when we would ask any of our millions of questions. He spends a great time working on research so he can make sure every fertility patient is receiving the best care possible.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Be ready to learn a lot of info! Which was a good thing for us! Ask him questions even if you think it's stupid. He likes to know what you're thinking and feeling.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
He took the time to explain what we would be needing to do, my diagnosis and what it meant for us. He even took extra time to settle any of our fears. He was so patient and kind to us.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
Our first cycle of IVF was not specialized for me. We decided to go with what works for most patients. The second round of IVF was when we upped all of the dosages to hyperstimulate my ovaries. The 2nd round of IVF was when we were able to transfer 1 egg and freeze 2 eggs.
Describe your experience with the nursing staff at University of Utah.
They were all so nice and patient with me.
Describe your experience with University of Utah.
Everyone here is very nice. Their goal is to get you pregnant and you can feel it. The clinic is clean and up to date. It is a bit smaller but that doesn't mean the technology is out of date. I liked that they're apart of The U of U hospital.
Describe the costs associated with your care under Andrew Moore at University of Utah.
The total cost for us was around $12,000. The cost included appointments with Dr. Moore, blood work, ultrasounds, all of the medicine, the anesthesia, egg retrieval and the embryo transfer.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
The first round of IVF, we only had 1 embryo survive so that's all we could transfer. The 2nd round we could only transfer 1 egg because my ovaries were still hyperstimulated and still had fluid in them. My Dr. wanted to wait but I was to impatient but I did listen to him about only transferring 1 embryo.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
University of Utah
Salt Lake City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Successful
10
8
Age 27 - 29
1 IVF
1 Embryo Freezing
Male Factor
European
Income $0 - $49K
1st of 3 Docs
Strongly Recommends
Neutral
Successful
I loved Dr. Moore. He hadn't seen us in almost two years when we saw him last and he remembered us and was excited for us to do IVF again. When we did our fresh transfer with him, he made sure to answer all of our questions and made us feel like we had a voice in our treatments...If you have questions, don't be afraid to ask him. He is very thorough and goes over everything!...We would have stayed with him if our insurance covered him and the clinic. He was just very understanding and seemed excited to work with us again. With our first fresh transfer he explained to us the risks of transferring two embryos and was very helpful...
They [U of Utah] were very helpful when we had transfer our embryo's to our new clinic. It does take time to get into a specific doctor, but they try to fit you in as quickly as possible...All of my monitoring appointments were either in the morning before work or they were after I got off. They were very flexible to work with...It was roughly around $15,000-$17,000 for our fresh IVF cycle and that included medicine...
How was your experience with Andrew Moore at University of Utah?
Dr. Moore, was just wonderful! We would have stayed with him if our insurance covered him and the clinic. He was just very understanding and seemed excited to work with us again. With our first fresh transfer he explained to us the risks of transferring two embryos and was very helpful.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If you have questions, don't be afraid to ask him. He is very thorough and goes over everything!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
I loved Dr. Moore. He hadn't seen us in almost two years when we saw him last and he remembered us and was excited for us to do IVF again. When we did our fresh transfer with him, he made sure to answer all of our questions and made us feel like we had a voice in our treatments.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
I have a blood condition that can lead to blood clots while pregnant, and he was very aware of this and made sure that I took extra precautions especially while I was on the extra hormones that are related to IVF.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi)
The little that I worked with Heidi, she was always very helpful. She would respond to emails within a few hours, which was always helpful!
Describe your experience with University of Utah.
When I was a patient there, I was quite pleased with the clinic. They were very helpful when we had transfer our embryo's to our new clinic. It does take time to get into a specific doctor, but they try to fit you in as quickly as possible.
Describe your experience with your monitoring appointments at University of Utah.
All of my monitoring appointments were either in the morning before work or they were after I got off. They were very flexible to work with.
Describe the costs associated with your care under Andrew Moore at University of Utah.
It was roughly around $15,000-$17,000 for our fresh IVF cycle and that included medicine.
What specific things went wrong at University of Utah?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at University of Utah.
When we transferred to our new clinic due to insurance purposes, they have taken a couple of months to get my chart and records transferred over.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
University of Utah
Salt Lake City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
9
8
Age 25
1 IVF
1 Embryo Freezing
Male Factor
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Neutral
Successful
Dr. Moore was always straight forward but kind. He always let us know what to expect. Him and his staff were readily available when we had questions. In fact, on the night of our trigger shot for IVF, we were unsure of the dosage and were able to reach him at home to confirm the correct dosage. I would definitely recommend Dr. Moore and the U of U fertility clinic to a friend.... He was frequently running a little late because he will take extra time with his patients to answer any questions that they may have. Once, the receptionist had mis-typed that our appointment was supposed to 15 minutes instead of 45. Dr. Moore didn't have us reschedule, he made the time to meet with us for the 45 minutes and answer our questions.
Overall, this clinic was great. The staff was kind, helpful and knowledgeable. At 8 weeks pregnant I started bleeding heavily. I called the clinic and they got me in for an ultrasound the very next morning to make sure everything was fine. The doctor on call was so kind. After our ultrasound and everything looked good, she scheduled us for another a few weeks later for peace of mind....We did a guarantee program. We paid $16,000 for one fresh cycle and two frozen of IVF with ICSI. This cost covered appointments, ultrasounds, retrivial, transfer, and shots administered at the clinic. It did not cover medications. I believe we paid around $3,000 for shots and other drugs. The guarantee program did not include the extra ultrasounds I had after I became pregnant.
How was your experience with Andrew Moore at University of Utah?
Dr. Moore was great! He was kind. He was frequently running a little late because he will take extra time with his patients to answer any questions that they may have. Once, the receptionist had mis-typed that our appointment was supposed to 15 minutes instead of 45. Dr. Moore didn't have us reschedule, he made the time to meet with us for the 45 minutes and answer our questions.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Be patient. He may be running late but that is because he is taking good care of his patients.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore was always straight forward but kind. He always let us know what to expect. Him and his staff were readily available when we had questions. In fact, on the night of our trigger shot for IVF, we were unsure of the dosage and were able to reach him at home to confirm the correct dosage. I would definitely recommend Dr. Moore and the U of U fertility clinic to a friend.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
In our first appointment, he looked over our past tests and suggested that we have another semen analysis completed. The analysis came back showing low sperm motility. From there he suggested a sperm penetration test. That test came back negative. He suggested that we skip IUI or regular IVF because of the results of the test. Thus saving us money in the long run. We did IVF w/ICSI. I was on birth control pills for one month prior. From there, I began taking Menopur then added citrotide. (I can't remember the exact dosage). I went in for an ultrasound every other day during this time to measure my follicle growth. On day 11, I took a trigger shot of HCG and Lupron. A day and half later, I had my retrieval where they retrieved 15 eggs, 9 of those eggs fertilized and 5 made it to day 5. After retrieval, I began taking Crinone (progestrone) and estrogen which I continued until week 10 of pregnancy. We did a day 5 transfer. All of our embryos were average quality. We decided to only transfer one at the encouragement of our doctor. After transfer I was given a dose of Lupron to encourage implantation. This cycle resulted in pregnancy and I am currently 17 weeks pregnant with a healthy baby boy.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi)
Heidi was great at making sure you knew what to do and what was coming next. She was really straight forward. At first, I thought she was a little cold, but as I got to know her better I realized that was just her personality and that she is a great nurse!
Describe your experience with University of Utah.
The only downside, is that the clinic is up by the University of Utah in Salt Lake. I live in Riverton so the driving back and forth so many times was tiresome. Overall, this clinic was great. The staff was kind, helpful and knowledgeable. At 8 weeks pregnant I started bleeding heavily. I called the clinic and they got me in for an ultrasound the very next morning to make sure everything was fine. The doctor on call was so kind. After our ultrasound and everything looked good, she scheduled us for another a few weeks later for peace of mind.
Describe the costs associated with your care under Andrew Moore at University of Utah.
We did a guarantee program. We paid $16,000 for one fresh cycle and two frozen of IVF with ICSI. This cost covered appointments, ultrasounds, retrivial, transfer, and shots administered at the clinic. It did not cover medications. I believe we paid around $3,000 for shots and other drugs. The guarantee program did not include the extra ultrasounds I had after I became pregnant.
9
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
University of Utah
Salt Lake City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
1
0
Age 28
1 IVF
European
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
In the beginning, we LOVED Dr Moore! He was treating my aggressive endometriosis to prolong another surgery and to prep for eventual conception. He gave me lots of options, but everything went downhill when he started me on Lupron. Lupron causes horrific side effects when first started and has to be injected in a timely manner to be effective. Out of the 6 injections I had, only 1 OF THEM was on time, which led me to have all these horrific, yet TOTALLY AVOIDABLE side effects...I was only supposed to be on Lupron for a few months, but because I couldnt ever get my shots on time, we had to keep starting over. And almost a year and a half later with injections, I still lost my tubes.
I tried talking to the nurse [at University of Utah], Dr Moore himself, the office manager, everyone in the office about how awful their service was and how I was not getting adequate treatment. In the moment they always apologized and assured me that things would get better, that theyd get back to me more promptly, that things would change and they NEVER would! I tried to be patient and give them the benefit of a doubt to fix things, but I felt like it got to the point that they just wrote me off and didnt want to help me anymore.
How was your experience with Andrew Moore at University of Utah?
In the beginning, we LOVED Dr Moore! He was treating my aggressive endometriosis to prolong another surgery and to prep for eventual conception. He gave me lots of options, but everything went downhill when he started me on Lupron. Lupron causes horrific side effects when first started and has to be injected in a timely manner to be effective. Out of the 6 injections I had, only 1 OF THEM was on time, which led me to have all these horrific, yet TOTALLY AVOIDABLE side effects. His nurse either couldnt get the injection ordered on time, preauthed in time, really simple and EASY tasks, and would take up to 1 WEEK or longer to get back to me about ANYTHING! I tried talking to the nurse, Dr Moore himself, the office manager, everyone in the office about how awful their service was and how I was not getting adequate treatment. In the moment they always apologized and assured me that things would get better, that theyd get back to me more promptly, that things would change and they NEVER would! I tried to be patient and give them the benefit of a doubt to fix things, but I felt like it got to the point that they just wrote me off and didnt want to help me anymore. Ive worked in healthcare for over 10 years so I understand how it works, and I'm an easy going, patient and understanding person at drs offices BECAUSE of that. But this was just assanine at how terrible the service was. I tried everything! I was only supposed to be on Lupron for a few months, but because I couldnt ever get my shots on time, we had to keep starting over. And almost a year and a half later with injections, I still lost my tubes. Whether that was because the Lupron couldnt so its job due to lack of getting injected on time, or what I dont know. But I had perfect tubes when I first saw Dr Moore, and I lost them by the time I was done seeing him, and it will haunt me forever being robbed of my chance to conceive naturally and will always wonder if it was because of my experience there. So whether this was because the nurse didnt have adequate training, support to do her job, or was just that bad at her job, I dont know. But I am so mad at myself for staying under his care for as long as I did, and am hurt that even though I was so patient with them and their constant errors, they eventually stopped caring about treating me and I suffered the ultimate price because of it.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If his nurse is still Annie, DONT go there and waste your time!!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
It wasnt so much that I felt like a number, it was more that I coulsnt ever get the care I needed in a timely manner.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
We were trying to treat my endometriosis to prep for possible fertility treatments. It started with Progesteronen but that wasnt aggressive enough so we started Lupron to avoid another surgery. Thats as far as I got with him and then went to another Clinic because of such terrible service.
Describe your experience with the nursing staff at University of Utah.
Annie could never do anything in a timely manner. It took her over a week to return any of my phone calls or messages, and when she finally did, it was 1 sentence answers, but never the answers to my questions. (Its all documented on their online portal!) She very rarely knew the answers to any questions I had but she would never find out from someone else for me. She couldn't get my shots ordered or preauthed on time, I had to direct her on what to do most of the time, she never knew what she was doing!! Whenever I voiced my concerns with her ABOUT her, she always acted like she felt so bad for me that I was being treated so bad, like it wasnt HER fault I was having all these problems! I tried to be so patient and understanding with her, but it was like beating a dead horse. I think if it wasnt for her, I would have stayed at their clinic, because I really did like Dr Moore until he started blowing me off. I had talked to other nurses in their slc office who were always so prompt and helpful but they always had to redirect me back to Annie because he was Dr Moores nurse. SO FRUSTRATING!!!!
Describe your experience with University of Utah.
If you're going to go to the U, DONT go to the Orem office! Ive listed all my concerns answering other questions in this survey.
Describe the costs associated with your care under Andrew Moore at University of Utah.
My insurance paid for my injections so I only had co-pays and a deductible to meet.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
We didnt get that far.
What specific things went wrong at University of Utah?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at University of Utah.
I could never get my prescribed injections on time, due to not getting prescribed, getting prescribed wrong, or not getting preauthed on time, resulting in having to start my treatment over and over again. This also resulted in AGONIZING side effects that could have been avoided had I gotten my shots on time. Working in healthcare for over 10 years, I understood what she needed to do to get the job done and had to constantly tell her how to do it, but still never got it on time. (5 out of 6 times my shots were late!!!) After a year and a half trying to be patient with them, and losing my fallopian tubes because of it, I requested to have my records sent to another dr. After requesting SEVERAL times and them still not ever getting sent, I had to make a special trip to go in to their office to get my records. I could go on and on and on....
1
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
University of Utah
Salt Lake City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
10
10
Age 25
5 Fertility Medications
PCOS
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore's] Strengths include deep understanding of the fertility process, ability to explain it simply, and clear treatment plans. Sometimes he would talk quickly or briefly, but would always restate if I didn't understand...Used letrozole as opposed to clomid...He was patient and genuinely interested in my good experience. He also set realistic and hopeful, not unattainable, expectations.
[Conceptions Fertility Center] is small, but quick to get you in. Clinic runs on time. They are easy to work with on a busy schedule. All staff members are knowledgable, helpful, and sensitive. Well-looped in clinic too, so reception catches things receptionists wouldn't traditionally know to watch or ask for...[the nursing staff was] Knowledgable, patient, and kind. Experienced too.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Strengths include deep understanding of the fertility process, ability to explain it simply, and clear treatment plans. Sometimes he would talk quickly or briefly, but would always restate if I didn't understand.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Ask lots of questions. He's willing to help you understand, but you need to let him know that's what you need.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore took the time to thoroughly explain what was happening in my body. Before I started treatment with him, I didn't know many terms and things about my own body. He was patient and genuinely interested in my good experience. He also set realistic and hopeful, not unattainable, expectations.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Used letrozole as opposed to clomid. When I showed initial resistance to letrozole, he upped my dosage. For the two cycles I did with him, I had an intra-vaginal ultrasound to see if eggs had been released. I would also have blood tests to confirm ovulation.
Describe your experience with the nursing staff at Conceptions Fertility Center.
Knowledgable, patient, and kind. Experienced too.
Describe your experience with Conceptions Fertility Center.
Clinic is small, but quick to get you in. Clinic runs on time. They are easy to work with on a busy schedule. All staff members are knowledgable, helpful, and sensitive. Well-looped in clinic too, so reception catches things receptionists wouldn't traditionally know to watch or ask for.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Appointments were about $150-$200 after insurance. Ultrasounds were around $200.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
10
9
Age 24 - 25
IVF
Tubal Blockage
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I loved [Dr. Andrew Moore] & loved working with him. He’s very knowledgeable & trustworthy. If we ever called, emailed, or text he was quick to respond or have the necessary staff member reach out. He was very patient & took our religious beliefs into consideration too...is very personable & kind. He was willing to explain what we asked about...Dr Moore’s communication is great.
Dr Moore’s communication is great. But the coordinator & financial staff [at Conceptions Fertility Center] were trickier to get a hold of. However, if I did reach out to Dr Moore I heard from his staff within a day. I’m just the type of person that needs to see all of the numbers & details in front of me to feel ready...For Dr Moore’s office alone (not genetic testing or meds) just under $15,000 for IVF.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I loved Dr Moore & loved working with him. He’s very knowledgeable & trustworthy. If we ever called, emailed, or text he was quick to respond or have the necessary staff member reach out. He was very patient & took our religious beliefs into consideration too.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Ask lots of question. & don’t feel bad reaching out with whatever you need.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr Moore is very personable & kind. He was willing to explain what we asked about & always very quick to respond when we reached out.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We are still working up to this. Should get our plan in the next day or two.
Describe your experience with the nursing staff at Conceptions Fertility Center.
I worked with them less, but they were nice when I did interact with them. Very kind.
Describe your experience with Conceptions Fertility Center.
Dr Moore’s communication is great. But the coordinator & financial staff were trickier to get a hold of. However, if I did reach out to Dr Moore I heard from his staff within a day. I’m just the type of person that needs to see all of the numbers & details in front of me to feel ready.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
For Dr Moore’s office alone (not genetic testing or meds) just under $15,000 for IVF.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
I will be a high risk pregnancy due to a medical condition. So I asked, but we agreed a singe transfer would be best,
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
10
9
Age 28 - 29
11 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $0 - $49K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
There was a time where I had 4 mature follicles and he [Dr. Andrew Moore] said that was too many and canceled our IUI and told us not to have intercourse. I begged him to do it anyways and he declined...was very kind and easy to talk to. He looked me in the eyes while he talked to me. He made me at ease with decisions on a couple of things that another Dr. told me to do, but I didn't do...If you are wanting a fast pace doctor he isn't the one for you, but if you are going because you want a doctor that will try all of his options and won't risk multiples he is the one for you.
The nurses [at University of Utah] were friendly and took time to go over things with me before the doctor came in. They talked to me as if I was a human and not another number...was hard to get through to a nurse. The phone lines never connected me to the right people. I felt a little strange having to walk from the waiting room down a busy main hallway to another walkway before getting to the room...There was a time where I had 4 mature follicles and he [Dr. Andrew Moore] said that was too many and canceled our IUI
How was your experience with Andrew Moore at University of Utah?
I really liked Dr. Moore. He was easy to talk to and a good listener. He made me feel at ease with the decisions I choose not to do from another Dr. He is very thro and takes his time with getting procedures going.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If you are wanting a fast pace doctor he isn't the one for you, but if you are going because you want a doctor that will try all of his options and won't risk multiples he is the one for you.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore was very kind and easy to talk to. He looked me in the eyes while he talked to me. He made me at ease with decisions on a couple of things that another Dr. told me to do, but I didn't do.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
There was a time where I had 4 mature follicles and he said that was too many and canceled our IUI and told us not to have intercourse. I begged him to do it anyways and he declined.
Describe your experience with the nursing staff at University of Utah.
The nurses were friendly and took time to go over things with me before the doctor came in. They talked to me as if I was a human and not another number.
Describe your experience with University of Utah.
I was hard to get through to a nurse. The phone lines never connected me to the right people. I felt a little strange having to walk from the waiting room down a busy main hallway to another walkway before getting to the room.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
University of Utah
Salt Lake City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Successful
10
10
Age 27 - 29
1 IVF
1 Egg Freezing (cancer)
1 Embryo Freezing
Cancer
Male Factor
Other
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
With our first IVF, Dr. Moore was very sweet and honest about the procedure. He called me on the morning I was to go in for my embryo transfer and he told me that in order to get the best quality of embryo we would have to wait another day. The fact that he took the time to call me personally and not have his assistant call meant so much! We just went back into see him for our FET. He walked in and was excited to see us! He asked me how my previous pregnancy went and if I had any problems. He was very intent on listening to the questions that I had.
I have loved the University of Utah! They have state of the art equipment and are willing to help answer questions and put you at ease...For the ICSI IVF it cost us about $10,000...With our first IVF, Dr. Moore was very sweet and honest about the procedure. He called me on the morning I was to go in for my embryo transfer and he told me that in order to get the best quality of embryo we would have to wait another day. The fact that he took the time to call me personally and not have his assistant call meant so much! We just went back into see him for our FET. He walked in and was excited to see us! He asked me how my previous pregnancy went and if I had any problems. He was very intent on listening to the questions that I had.
How was your experience with Andrew Moore at University of Utah?
With our first IVF, Dr. Moore was very sweet and honest about the procedure. He called me on the morning I was to go in for my embryo transfer and he told me that in order to get the best quality of embryo we would have to wait another day. The fact that he took the time to call me personally and not have his assistant call meant so much! We just went back into see him for our FET. He walked in and was excited to see us! He asked me how my previous pregnancy went and if I had any problems. He was very intent on listening to the questions that I had.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Go in with all questions that you want answered, he's very good about answering them!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr Moore, took the time to explain the steps of going through IVF. He was very concerned for my care and my health.
Describe your experience with University of Utah.
I have loved the University of Utah! They have state of the art equipment and are willing to help answer questions and put you at ease.
Describe the costs associated with your care under Andrew Moore at University of Utah.
For the ICSI IVF it cost us about $10,000
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
University of Utah
Salt Lake City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
9
Age 31 - 32
1 IUI
Male Factor
PCOS
European
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I had told him [Dr. Moore] the issues I had when I was at another office. He gave me his cell phone number and told me to call him if anyone in his office wasn’t up to par, even him...He understood that we were on a budget to get pregnant as it’s not covered in Utah... He was totally respectful of that and offered to help us find a doctor there if needed.
Be forewarned this office [Conceptions Fertility Center] is in with and Obgyn office. Which was a little bit of a shock and insult to me. I did like that there was no judgment from the staff the office is quite. So there is no distraction when you are trying to listen to what is being said or done...the receptionist told me “let’s see what your insurance will pay before you pay anything.” Which I though was very nice. I was under the impression that we had to pay cash.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He understood that we were on a budget to get pregnant as it’s not covered in Utah. He washed us how far we would be willing to go if needed. When I expressed that I would not do IVF with him because it’s mandated coverage in mass and we are moving back when I finish school. He was totally respectful of that and offered to help us find a doctor there if needed.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be honest. Nothing hurts your more then not being honest and asking every question you have.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
I had told him the issues I had when I was at another office. He gave me his cell phone number and told me to call him if anyone in his office wasn’t up to par, even him.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did 3 tablets of femara, trigger shot and then we added an oral pill to thicken my lining. Sadly that didn’t work.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Ashely)
Ashley asked me when we were going back for the Iui if I was ready. I burst into tears, she sat me down and wanted to know what was going on, what they needed to do to help me. She was concerned that I wasn’t mentally prepared to take on the stress but after talking to her I was much better.
Describe your experience with Conceptions Fertility Center.
Be forewarned this office is in with and Obgyn office. Which was a little bit of a shock and insult to me. I did like that there was no judgment from the staff the office is quite. So there is no distraction when you are trying to listen to what is being said or done.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Around $700-800. They are contracted with my insurance so I haven’t seen the bill yet. Over a month now, I came in to pay in cash and the receptionist told me “let’s see what your insurance will pay before you pay anything.” Which I though was very nice. I was under the impression that we had to pay cash.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Didn’t have the option.
9
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
10
10
Age 23
Male Factor
PCOS
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrew Moore] He was warm and gentle, he took the time with us to explain any and all of our questions...if his explanation didn't make sense he would re-explain in a different way to help it come across... not started treatments yet because we are waiting on a few more results from testing, but we will either us IVF with my husbands sperm or IUI with a donor...
[nurses of Conceptions Fertility Center] They are all very kind and happy to answer all questions you may have...[clinic errors] They forgot to call about one lab I had done...accepts most insurances...It is about $8000 for IVF, and $400 for IUI...[Dr. Moore] He would be gentle when I cried and made us feel understood...
How was your experience with Andrew Moore at Conceptions Fertility Center?
He answered all questions and made sure we understood without moving on, if his explanation didn't make sense he would re-explain in a different way to help it come across. He would be gentle when I cried and made us feel understood.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
He is VERY busy so just be patient and try to get in as soon as possible.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was warm and gentle, he took the time with us to explain any and all of our questions, he did not act rushed at all even though we know he is a very busy doctor.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We have not started treatments yet because we are waiting on a few more results from testing, but we will either us IVF with my husbands sperm or IUI with a donor.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They are all very kind and happy to answer all questions you may have
Describe your experience with Conceptions Fertility Center.
Strengths; small practice, genuine staff, helpful, good pricing, accepts most insurances Weaknesses; shares a location with an OBGYN and it's hard to see a lot of pregnant women coming and going as you are struggling to conceive
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
It is about $8000 for IVF, and $400 for IUI
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
They forgot to call about one lab I had done
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 27 - 28
3 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrew Moore is a] Fantastic doc. Thorough. Calm. Kind...Kind and intelligent. So grateful to be working with him. He understands my concerns and is working to find a solution for us...Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
Love it all [at Conceptions Fertility Center] . I’m happy I’ve found this clinic and feel like I can trust everyone at the clinic. They’re great at explaining things and making you feel comfortable. I ask repeat questions often just to ease my mind and they are always happy to answer them over and over and provide me with the security I need...Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He is a Great doc. We are very Happy with him. He is Thorough and direct. Kind and intelligent. So grateful to be working with him. He understands my concerns and is working to find a solution for us.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Make a list of any question you might have and don’t be afraid to ask them all.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Fantastic doc. Thorough. Calm. Kind.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
Describe your experience with the nursing staff at Conceptions Fertility Center.
I love his staff. They’re all kind and caring and understand the hardships infertility brings.
Describe your experience with Conceptions Fertility Center.
Love it all. I’m happy I’ve found this clinic and feel like I can trust everyone at the clinic. They’re great at explaining things and making you feel comfortable. I ask repeat questions often just to ease my mind and they are always happy to answer them over and over and provide me with the security I need.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Standard cost
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
N/A
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2015, Successful
9
10
Age 23 - 26
2 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was always very genuine with his care. He let us know the facts and went into detail on medical treatments. I'm glad he was (and is) our infertility doctor since I know he cares about us. When I miscarried, he was devastated with me and helped me with our next IVF cycle, which worked!
They [the nurses at University of Utah Fertility] are upbeat without being annoying. They hope for the best but know it doesn't always happen....Also, be patient if he [Dr Moore] is running behind. It's the sign of a good doctor!
How was your experience with Andrew Moore at University of Utah?
Dr. Moore is very patient and treats every patient like family. Undergoing IVF was a very difficult experience for us and he was so patent and honest at every appointment.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Go with questions! Also, be patient if he is running behind. It's the sign of a good doctor!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore was always very genuine with his care. He let us know the facts and went into detail on medical treatments. I'm glad he was (and is) our infertility doctor since I know he cares about us. When I miscarried, he was devastated with me and helped me with our next IVF cycle, which worked!
Describe your experience with the nursing staff at University of Utah.
They are upbeat without being annoying. They hope for the best but know it doesn't always happen.
9
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
University of Utah
Salt Lake City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unsuccessful
8
9
Age 29 - 32
2 IUI
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
Marketer or PR
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Andrew Moore is a very compassionate doctor. He seemed invested in our success every time we saw him. He seems to have a very set routine of “the plan” or “next steps.” Because I felt like he was just following the course of action he’s used to, I felt like our case wasn’t individualized. I never felt like this was a personal reflection because he’s great!
The clinic [RRC- Pleasant Grove] has always been great to work with. Billing was very up front with us. We’ve had extremely organized nurses, front desk staff, etc. I highly recommend the Pleasant Grove office! It seems much more personal than Sandy RCC.... We started with clomid for round 1. It didn’t work, and I didn’t like how I felt, so cycle 2 was Clomid. We didn’t get large enough follicles so we didn’t do the IUI. We continued with Clomid and it caused terrible cramps and I ended up in the ER. We decided I should wait to proceed.
How was your experience with Andrew Moore at Reproductive Care Center?
Andrew Moore is a very compassionate doctor. He seemed invested in our success every time we saw him. He seems to have a very set routine of “the plan” or “next steps.” Because I felt like he was just following the course of action he’s used to, I felt like our case wasn’t individualized. I never felt like this was a personal reflection because he’s great!
What's one piece of advice would you give a prospective patient of Andrew Moore at Reproductive Care Center?
Be persistent about next steps and what your situation might entail. Ask if the plan is tailored to your situation.
During treatment, were you treated like a number or a human with Andrew Moore at Reproductive Care Center?
Doctor Moore is very caring and empathetic. He seems to genuinely care about his patients and their success. I didn’t give a perfect review simply because of a lack of follow up. We have heard a lot of other doctors calling to discuss what a result means, etc. We’ve never had that with the doctor.
Describe the protocols Andrew Moore used in your cycles at Reproductive Care Center and their degree of success.
We started with clomid for round 1. It didn’t work, and I didn’t like how I felt, so cycle 2 was Clomid. We didn’t get large enough follicles so we didn’t do the IUI. We continued with Clomid and it caused terrible cramps and I ended up in the ER. We decided I should wait to proceed.
Describe your experience with the nursing staff at Reproductive Care Center.
Very kind and helpful. Always willing to answer questions!
Describe your experience with Reproductive Care Center.
The clinic has always been great to work with. Billing was very up front with us. We’ve had extremely organized nurses, front desk staff, etc. I highly recommend the Pleasant Grove office! It seems much more personal than Sandy RCC.
Describe the costs associated with your care under Andrew Moore at Reproductive Care Center.
Our insurance covered most blood work and IUI so each cycle was only $100-200 for us. Plus the cost of trigger shots at $95.
What specific things went wrong at Reproductive Care Center?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Reproductive Care Center.
We just had to follow up a few times to get charts sent to other doctors.
8
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Reproductive Care Center
Pleasant Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources