Andy Huang

The clinic's definite weakness is the waiting time. Perhaps the appointments should be scheduled with ample time in between them in order to avoid such long waiting time. Additionally, the waiting room in the clinic is relatively small and 4/5 times becomes overcrowded with people not finding place to sit and being forced to stand or to go outside.

Reproductive Partners strengths are their warmth, knowledge, empathy and patience in walking us through the journey. Our first clinic felt like a sterile lab, couples would enter and leave like science experiments. At Reproductive Partners, we were greeted with warm smiles and friendly faces, plus a feeling that the entire team was rooting for us! Infertility is such an isolating journey and working with Reproductive Partners felt like you had a team looking out for your best interests.

The nurses don't communicate well. You can never expect improvements from them because you see different nurses every visit (even after I told them I only wanted to see one specific nurse). Some nurses and doctors act like they care about you but I don't really trust them. One of the receptionist is not useful either. My pharmacy needed to verify the dose of my medication so they called the clinic but the pharmacist called me to call them to expedite the process since it was Saturday and they needed the verification before the clinic closed. I called once and the receptionist goes, "the nurse will call them shortly." One hour later, still nothing. I thought the pharmacy forgot to call me so I called them but the pharmacist said still nothing so I called the clinic again and the receptionist said the same thing. It was getting close to noon so I called the clinic again for the third time and I asked the receptionist if I could talk to the nurse and she finally put me through but the nurse didn't know about it and she asked me where my pharmacy was. (I gave my pharmacy info a waaaaay long ago when I first started going to the clinic. They are super disorganized.) Not only the nurses but also the receptionists and the nurses don't communicate well. They gave me so much stress. I would never go back there again.

The clinics’s strengths are its doctorsa and nurses. The biggest weaknesses are wait time (too many patients) and billing and getting over charged. I recently got a bill for a procedure I had already paid for. I easily could have just paid it without thinking but I’m glad I realized that I already paid. I quickly contacted them and they fixed it. But still shouldn’t have happened and isn’t really the first time.

Reproductive Partners moves like a well oiled machine, and has IVF down to a very specific flow. Additionally all of the staff is up to date on your file at all times, so even if you can’t get ahold of your doctor or coordinator you’ll be able to speak to someone else that can help you. The downfalls of this clinic can be getting an appointment as they are very busy. I wish they’d prioritize appointments for already existing patients who are transitioning from egg retrievals to transfer, as I almost had to wait two cycles between retrieval and next steps before I was able to see my physician.

You make a treatment plan before knowing the cost. That's traumatizing. I've had to change treatment plans because I couldn't afford the original one. They left a previous patient's baby on the screen in an office once, which was upsetting. The doctor calls to tell you you're not pregnant, but then you get the same call to great the upsetting news again. Despite these things, I've felt cared for and safe in their care. I've been going there for a year and a half.

The office is very clean, but the waiting room is always crowded and the wait time is sometimes up to 2 hours!! That is the only downfall of the boutique clinic. The front office staff usually don’t give great estimates on wait time and I had plenty of days where I was late to work in the mornings.

It’s a very well oiled machine and the whole team works very well together to ensure you are receiving optimal care. I definitely don’t feel like just another number, which is how I felt at some of the other clinics I visited in the past. The whole team genuinely cares about getting you pregnant and is beyond supportive throughout the process.

The doctors are the best but the front office and the nurses could be better. They messed up my insurance billing a bunch of times and it could be very frustrating in this difficult time we are going through

They are open 7 days a week, which is a plus. They are flexible with your schedule. Although they only do procedure appointments (i.e. ultrasounds, IUI, IVF) in the mornings so almost all your appointments will be before 12. In the afternoon is when they do consult apppointments with Dr. I was told it was because they did not have full staff in afternoons. This was the downside for me since it was hard for me to take time off work in the mornings. The weekend appointments were great! Wait times were really a pain. My husband and I would take time off work to go to appointments and I started having my husband come about 45 minutes after our appointment time or call in because they never were on time. If you do not have a flexible work schedule, this could not be a good fit for you. Plan on being at office for at least 90 minutes. psychologically I had a hard time with this clinic because I need to make connections with people to feel comfortable and confident. This process is so HARD and consuming. Maybe there should be a counselor required to make it more successful. I just felt as if I was a number and it did not matter if treatment was successful or not. After my failed IVF I did not get any kind of followup. I did get a call from the nurse asking if I was ready to schedule my next appointment. Not in my book the same thing. The money issue is very weird here. You would think being a very successful Infertility clinic that the breakdown of cost would be very clear. It was not the case here. The forms they give you have all different numbers, and they highlight and write in information to change things. It is very confusing. I ended up paying much more than initially was on any paperwork. Which they verbally hint to but never put into writing,.

This clinic is Strong in having a large staff with multiple competent doctors, many nurses and the ability to do procedures in house. They are staffed 7 days a week with early appointments. Wait times are sometimes the only issue. It is a popular clinic and many patients are scheduled during office hours so they can get backed up. Try to go first thing in the morning or "off hours" and ask the nurses to tell you when it won't be busy or how to get seen faster when scheduling so you won't have to wait too long.

Strength was quality care with compassionate staff, excellent and clean facilities, great follow up with labs/test results. Can't think of any weakness except I wish Dr. Huang was on the east coast and closer to me!

Excellent doctors; terrible staff (nurses and billing). Bills at checkout never reflected accurately and it took me furnishing them with paid invoices to avoid being double-charged. The waiting room is completely overpopulated and appointments run incredibly late. Even if you go when they open their doors, you often wait at least 45 minutes to an hour to be seen. Parking is overpriced and you pay more for waiting beyond the time of your appointment than you do for your visit with the doctor.

The clinic can go to extremes, either very empty or very busy. It can get very busy on the weekends when usually only one doctor is in the office and patients can get backed up. Otherwise, it's very efficient getting bloodwork in on time, training to do injects, helping understand the financial aspects.

Looooong wait in the waiting room, so bring work to do. But, just a sign of how popular they are. People know a good clinic when they find one.

Strengths: Good reputation - this is where Kim Kardashian went so you know if they have all the $$$ in the world and chose this clinic, that's a good sign. Weaknesses: BUSY - the wait time in the Beverly Hills office was 1 hour. With appts every other day, I don't have the time to spend an hour waiting to see the Dr.

Strength is the dorctors and the location for me. Weakness was limited parking, very busy office. Billing was also not always clear and I felt that I had to be very on top of it all, rather than just leaving it in their hands

For those in the Redondo region, the location is very close. that was a selling factor. The laying out of the charges were pretty steep and sometimes misleading. The IFV treatment we selected and it's payment terms were extremely misleading and we are currently paying the price as of current. Great doctors, but bad service around them.

The location isn't great. You have to anxiously search for free 2 hr street parking (which is sparse) or pay for underground parking (which is expensive). The waiting room leaves a lot to be desired. They blast music for privacy reasons but it can be painful when you have a hormone-induced migraine.

Sometimes you have to call a few times for them to get back to you. They will and they get to know you. Usually there is a wait— he is good so it is worth the wait. During the procedure they were wonderful. I get like I was getting excellent care.

There is very little flexibility in appointments so you are often there very early in the morning and are often waiting extensive periods for your appointment. The nurses are quite disorganized which makes is stressful.

Do not go here. They will not help you. They jerked my husband and me around for four years - never providing any explanation as to why we couldn't get pregnant. They billed us for procedures they did not do to us, refused to provide signed proof we authorized any bills. STAY AWAY.

Doctor gives you a lot of time and doesn't rush you but then there is a long wait time generally.