Andy Huang

In my experience, the clinic’s strength is limited to Dr. Huang. I liked him initially and continue to like him which is the only reason I’m still there. He is thoughtful, technical, and data-driven. The con is that he is usually in a rush and does not have time during the day to sit with the patient and explain beyond a few minutes. I do have his cell phone, which I appreciate, but the overall communication could be better. The clear weakness of the clinic is the support staff. The office and nurses are so severely understaffed that they cannot handle the volume. This leads to either missing follow ups altogether or making mistakes. In addition to the above, recent policy changes mean the patient will be limited to seeing primarily nurses and that the doctor will only be present for the procedures themselves. This changed mid-cycle and was not what I signed up for. When I protested, it was not negotiable and the new system was forced upon me as an existing patient who signed up under the old (and preferable) system.

They have the operation down like a well-oiled machine. They often have very long wait times. I've waited sometimes nearly 2 hours from my appointment time. They don't charge for missed appointments, which is good. They respond to voicemails. Billing is really confusing. You rarely see your assigned Dr. The Dr.s don't often know who you are. They are open on weekends, which is great.

They are open 7 days a week, which is a plus. They are flexible with your schedule. Although they only do procedure appointments (i.e. ultrasounds, IUI, IVF) in the mornings so almost all your appointments will be before 12. In the afternoon is when they do consult apppointments with Dr. I was told it was because they did not have full staff in afternoons. This was the downside for me since it was hard for me to take time off work in the mornings. The weekend appointments were great! Wait times were really a pain. My husband and I would take time off work to go to appointments and I started having my husband come about 45 minutes after our appointment time or call in because they never were on time. If you do not have a flexible work schedule, this could not be a good fit for you. Plan on being at office for at least 90 minutes. psychologically I had a hard time with this clinic because I need to make connections with people to feel comfortable and confident. This process is so HARD and consuming. Maybe there should be a counselor required to make it more successful. I just felt as if I was a number and it did not matter if treatment was successful or not. After my failed IVF I did not get any kind of followup. I did get a call from the nurse asking if I was ready to schedule my next appointment. Not in my book the same thing. The money issue is very weird here. You would think being a very successful Infertility clinic that the breakdown of cost would be very clear. It was not the case here. The forms they give you have all different numbers, and they highlight and write in information to change things. It is very confusing. I ended up paying much more than initially was on any paperwork. Which they verbally hint to but never put into writing,.

For those in the Redondo region, the location is very close. that was a selling factor. The laying out of the charges were pretty steep and sometimes misleading. The IFV treatment we selected and it's payment terms were extremely misleading and we are currently paying the price as of current. Great doctors, but bad service around them.

There is very little flexibility in appointments so you are often there very early in the morning and are often waiting extensive periods for your appointment. The nurses are quite disorganized which makes is stressful.

It has a small waiting room and there is sometimes a wait. The front office person used to be very rude. I think she has been replaced. Sometimes if you call the clinic you will be put on hold for 15-30 minutes.