While being treated by Dr. Kowalik, I felt like I was being rushed through the IVF process with little to no regard for my personal experience. At every step of the process, Dr. Kowalik only went over the most minimal, basic information without taking the time to fully explain details and so I was left searching for answers myself the entire time. It was not easy to communicate with Dr. Kowalik, as everything must be done via the online portal, and you can only send direct messages to doctors that are available on that specific day (like a doctor having office hours and you can only talk then).
The original plan [at Fertility Solutions of New England] was IVF with ICSI, embryo genetic screening and then frozen embryo transfer. Unfortunately, only a fraction of the eggs expected were retrieved and then only 2 were successfully fertilized. There was NO back-up plan or any sort of indication that this was even a possibility and so a last minute 3 day embryo transfer instead of 3 weeks was quite a shock. The whole entire process, I was given only the most basic, broad information about a subject I know nothing about and was only given specifics about the next steps when I explicitly asked. I was often left feeling in the dark after our conversations, and yet, whenever I couldn't get in contact with her and had to speak to another doctor or nurse at the facility, I was given so much more information and more accurate timelines.
How was your experience with Ania Kowalik at Fertility Solutions of New England?
Beginning at the very first meeting with Dr. Kowalik, it was clear that she was a blunt, smart, no-nonsense, to-the-point type of doctor. Although would have preferred someone with a warmer demeanor, I did not think that her attitude would be a factor in the quality of my treatment, which was a wrong assumption. Her lack of compassion and, quite frankly, her callousness in several of our interactions was a huge factor in me seeking out a different fertility clinic for my second cycle.
Dr. Kowalik literally SCOFFED at me on more than one occasion when I asked her medical questions. As if I, a woman with no medical background and no prior knowledge of the IVF process, would have intimate knowledge of what was going on.
I felt rushed when I spoke with her and she was often condescending when we spoke. During my cycle, there were unexpected complications at one point and she treated a heart-breaking and terrifying experience in a very apathetic and almost annoyed manner.
What's one piece of advice would you give a prospective patient of Ania Kowalik at Fertility Solutions of New England?
Be prepared to do your own research, fill in many blanks by yourself and through other doctors and do not expect a personal touch.
During treatment, were you treated like a number or a human with Ania Kowalik at Fertility Solutions of New England?
While being treated by Dr. Kowalik, I felt like I was being rushed through the IVF process with little to no regard for my personal experience. At every step of the process, Dr. Kowalik only went over the most minimal, basic information without taking the time to fully explain details and so I was left searching for answers myself the entire time.
It was not easy to communicate with Dr. Kowalik, as everything must be done via the online portal, and you can only send direct messages to doctors that are available on that specific day (like a doctor having office hours and you can only talk then).
Describe the protocols Ania Kowalik used in your cycles at Fertility Solutions of New England and their degree of success.
The original plan was IVF with ICSI, embryo genetic screening and then frozen embryo transfer. Unfortunately, only a fraction of the eggs expected were retrieved and then only 2 were successfully fertilized. There was NO back-up plan or any sort of indication that this was even a possibility and so a last minute 3 day embryo transfer instead of 3 weeks was quite a shock. The whole entire process, I was given only the most basic, broad information about a subject I know nothing about and was only given specifics about the next steps when I explicitly asked. I was often left feeling in the dark after our conversations, and yet, whenever I couldn't get in contact with her and had to speak to another doctor or nurse at the facility, I was given so much more information and more accurate timelines.
Describe your experience with the nursing staff at Fertility Solutions of New England.
The nursing staff was helpful, but they were just ghosts on the other side of a telephone line. I was never given the names of any other staff at the facility and I spoke to MANY different doctors and nurses, just whoever happened to be on call at the time, so I can't even review any individuals because I don't remember when I talked to certain people and about what subject.
Describe your experience with Fertility Solutions of New England.
I have never felt compelled to write a review for a doctor or a medical clinic before, but my time at Fertlility Solutions was so terrible that I felt the need to share my experience. For any woman, having trouble conceiving is an agonizing, scary and confusing time. Like many women in this situation, I had no idea what to expect while going through the IVF process and was hoping for personal support, helpful guidance, and compassionate care throughout the process, which is absolutely NOT what I found at Fertility Solutions. I felt rushed through the whole plan and was only given information on what to do next at the very last minute. I was even told "most women are too scared to know what the next step is, so we like to just do everything as it comes" after I complained for the 3rd time that I had NO IDEA what was going on. I find it hard to believe that other women are telling them they love to be left in the dark. I was told on 2 separate occasions that I needed a prescription at such a last minute, that if it was too late for the pharmacy to fill the Rx, I would just have to be off schedule with the medication. I had to look up so much information on my own that I now feel like I could teach a class on the IVF process. Communication was very poor. I had trouble speaking to someone on the phone every single time I called. The patient portal only lets you contact doctors or nurses on call, so you can't always send a message to your own personal doctor or even someone that you know there. Fertility Solutions took the already difficult process of IVF and made it even more emotionally, mentally and physically daunting.
Describe the costs associated with your care under Ania Kowalik at Fertility Solutions of New England.
Costs were mostly covered by insurance. We paid $2,500 for genetic screening, which we ended up not using because of unexpected results. I was never contacted about getting a refund or told anything about my balance until I contacted Fertility Solutions about the issue.
What specific things went wrong at Fertility Solutions of New England?
- Failed to call with results
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Fertility Solutions of New England.
Disorganization, lack of personal touch, poor communication, failure to provide adequate information
0
Clinic
Fertility Solutions of New England
Dedham