Anna Chan Nackley

CARE Fertility Texas

Rated 7.2
Strongly recommend: 46%Neutral: 21%Don't recommend: 33%7.2
46% strongly recommend
20 reviews
Humanity
7.7
7.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.9
7.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.5
6.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Albany
Residency
Eastern Virginia Jones
Fellowship
U. of South Florida

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Anna Chan Nackley works at

CARE Fertility Texas
Rated 7.1
Strongly recommend: 51%Neutral: 21%Don't recommend: 28%7.1

Explore Clinic
Bedford
1701 Park Place Ave
Bedford, TX 76022
Fort Worth
1250 8th Ave
Fort Worth, TX 76104

20 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
7
NPS
7
Age 27
1 IVF
Male Factor
European
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Neutral
Successful
Don't expect to see her [Dr. Nackley] much. Most of your visits will be with nurses, etc. But that is very normal in this context...We did IVF with some ICSI embryos. I was on multiple medications leading up to egg retrieval...but they were low doses...My egg retrieval and recovery were very smooth (though Dr. Nackley did not do it, another doctor did). We got 6 embryos! We froze them all and did a FET the next month. I had bleeding early on which was awful, but the clinic was really tentative and gave me several early additional ultrasounds to check on things. I'm now 36 weeks pregnant.
I wished there had been a more dedicated "person" for me [at CARE Fertility]. You end up calling a lot with various questions and concerns and setting up all of the appointments...When I transferred to an OB they never sent my records over even though I asked twice and I had complications early on. I wanted my new doc to see my ultrasounds...You do feel like a number, unfortunately. You are greeted by a computer screen to check in and some of the staff seems to travel back and forth between the two offices so again, I never really got to become comfortable or friendly with any particular staff. Looking back, that would have been comforting.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr. Nackley is kind, smart and has good bedside manner. We had a really great experience overall and I feel that her treatment protocol for us was perfect. When I did get pregnant and had complications early on she was attentive and helpful.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Don't expect to see her much. Most of your visits will be with nurses, etc. But that is very normal in this context.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Dr. Nackley was very present when meeting with us. I did not feel rushed.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
We have male factor infertility. She did not make me repeat any of the invasive/painful procedures I had done in the past to determine my fertility status, but was thorough in ruling anything remaining out for me. She tested my husband for additional issues and found something that a previous doctor had not, giving us an explanation that we never had before. We did IVF with some ICSI embryos. I was on multiple medications leading up to egg retrieval (I can't remember them all how, I'm sorry) but they were low doses. I had no crazy adverse side effects. I got through my egg retrieval without issues which I was very afraid of. My egg retrieval and recovery were very smooth (though Dr. Nackley did not do it, another doctor did). We got 6 embryos! We froze them all and did a FET the next month. I had bleeding early on which was awful, but the clinic was really tentative and gave me several early additional ultrasounds to check on things. I'm now 36 weeks pregnant.
Describe your experience with the nursing staff at CARE Fertility Texas.
I wished there had been a more dedicated "person" for me. You end up calling a lot with various questions and concerns and setting up all of the appointments. While the nurses were generally nice to me (even though I know I tend to be a little extra and paranoid and called a lot), it would have been nice to have one dedicated nurse. Instead you call a line and leave a VM and someone calls back. They always called me back within the business day, but again, I wished I had one person I could make a connection with.
Describe your experience with CARE Fertility Texas.
You do feel like a number, unfortunately. You are greeted by a computer screen to check in and some of the staff seems to travel back and forth between the two offices so again, I never really got to become comfortable or friendly with any particular staff. Looking back, that would have been comforting.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
I believe we paid somewhere around 7000 for our entire IVF process, but we had great insurance coverage
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
Dr. Nackley was very adamant that we only transfer one. We didn't have a strong desire to transfer more than one so the conversation stopped there.
What specific things went wrong at CARE Fertility Texas?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at CARE Fertility Texas.
When I transferred to an OB they never sent my records over even though I asked twice and I had complications early on. I wanted my new doc to see my ultrasounds.
7
Doctor
Anna Chan Nackley
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
4 of 5
Adaptability
4 of 5
7
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
3
NPS
0
Age 37 - 38
2 IVF
2 Egg Freezing
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
European
Income $100K - $199K
Graphic Designer
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My visits with dr Nackley were rare and brief...She did not perform my first transfer or either of my egg retrievals which was very disappointing...She did alter my treatment with more success for ivf round 2 but still could not maintain a pregnancy. She was thorough and offered me all the tests. Communication was poor and a couple of details were missed...I remember having a phone consult with the dr and I was trying to ask questions and was interrupted multiple times...
I saw so many nurses [at CARE Fertility]. No one really cared to ask me how i was doing. No one taught me how to do injections. They direct you to online videos...The dr and office never followed up with me...I had a skin infection from PIO shots and received no treatment for...My urgent care doc was FURIOUS that they did not treat me or offer to see me and deferred me to him...
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr Nackley is very knowledgeable. I had a very low amh but she did not discourage me from treatment. She did alter my treatment with more success for ivf round 2 but still could not maintain a pregnancy. She was thorough and offered me all the tests. Communication was poor and a couple of details were missed. Never suggested vitamins first round of ivf and no one told me to discontinue certain vitamins after my transfer was complete. She did not perform my first transfer or either of my egg retrievals which was very disappointing. As such I could not have a consult immediately following my egg retrievals. Also after I failed to get any embryos after round 1 I was unable to get an immediate appointment. I was lucky she followed up though because I was entirely brushed off by the front desk.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Don’t just take a dr’s word for it. Seek more consults. Keep a binder of your records with you and take to every appointment. Take adequate notes and write down all your questions. You will have a very brief opportunity to ask questions during your appointment
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
I feel like the office or doctor takes on too many patients. My visits with dr Nackley were rare and brief. I was rarely asked how I was doing at the beginning of my appointments or if I had any questions at the conclusion of my appointment.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
Dr Nackley recommended me for ivf right away due to my low amh so I did not seek other consults (wish I had). I initially wanted surgery to mitigate my tubes. She does not recommend surgery due to ivf being less risky and the “quickest path to conception(well for some, this was not the case for me”. But I don’t know how it just seems to take so long with this office to get going. Guess it just takes SO long to get on Nackley’s calendar, I don’t know if that’s due to the fact that she’s so high in demand or this office takes on way too many patients. And I wish she had suggested/offered back to back ivf cycles freezing of embryos but that was never brought up. Ivf cycle one was flare protocol which is supposed to help poor responders. Unfortunately my 4 eggs were all different sizes and none became embryos. We changed to antagonist cycle (her suggestion which I’m grateful for because I would have never known there were alternative treatments.) Fewer eggs but far greater quality resulted in two amazingly perfect embryos after round two. Fresh and frozen transfer resulted in early miscarriage and biochemical pregnancy. I had to wait over a week to get a dnc because no appointments were available so I had to keep taking miserable PIO shots until then.
Describe your experience with the nursing staff at CARE Fertility Texas.
Apparently some clinics assign you a nurse throughout your treatment. I think CARE would benefit from adopting this approach. I saw so many nurses. No one really cared to ask me how i was doing. No one taught me how to do injections. They direct you to online videos. I DO NOT have a nursing background nor do I come from a family of doctors/nurses. So I was absolutely terrified of the shots. I’ll admit though I figured it out and now they’re no big deal. Though I damaged two nerves with the intramuscular shots. :( one healed and one has yet to heal. I also had an allergic reaction from the sesame oil (again I had to google this that some women have to switch to a different oil). I called and left a message for a nurse who said it was normal injection site reaction. By the next day it was hot to touch and called back. They advised to switch to different oil and see an urgent care doc. My urgent care doc was FURIOUS that they did not treat me or offer to see me and deferred me to him. He said THEY are liable. In hindsight I realize yes it was incredibly infected by the time I sought care and I should have gone much sooner.
Describe your experience with CARE Fertility Texas.
Strengths: doctors are incredibly knowledgeable and care about your success Weaknesses: communication is POOR at best. I remember having a phone consult with the dr and I was trying to ask questions and was interrupted multiple times.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
CARE is very transparent about costs. I was lucky to have fertility benefits but even with deductible, copays, percentages, medications it was still 5-6? Thousand dollars.
What specific things went wrong at CARE Fertility Texas?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at CARE Fertility Texas.
I wasn’t told to discontinue vitamins. Never considered the possibility that blocked tubes could have been leaking and preventing implantation resulting in two failed pregnancies. The dr and office never followed up with me which is ok considering I’m seeking treatment elsewhere. I had a skin infection from PIO shots and received no treatment for.
3
Doctor
Anna Chan Nackley
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
0
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 38
1 IVF
Diminished Ovarian Reserve
Nurse or HC Services
1st of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Nackley came off very personable, sweet, caring, and knowledgeable when you first meet with her, good luck having her involved again in your care...She was never around for any visits and made ZERO adjustments to our regimen...After our retrieval and failed fertilization of the embryos, we never even heard from Dr. Nackley to express any sorrow or apology or even to consider moving forward with a plan on another round
Given our age (40), [CARE Fertility] preferred single embryo transfer to optimize fetal outcome, which we did not have a problem with...Nice facility and organized. Nursing staff can learn a little compassion and investment toward their patient and some basic personal interaction skills...like introducing yourself to the patient before doing something to them...and not acting like you're too busy and inconvenienced doing your task with them.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
While Dr. Nackley came off very personable, sweet, caring, and knowledgeable when you first meet with her, good luck having her involved again in your care!!! We went through a whole IVF cycle and she was almost not involved whatsoever after the "sell" to commit to a cycle. We had to track her down on the day to make a decision if we were moving forward with retrieval or not - she wasn't even working and the staff seemed inconvenienced to call her. She was never around for any visits and made ZERO adjustments to our regimen even though our numbers were low and the stim response not to what all the staff and US people seemed to expect. Yet Nackley was not involved and never altered anything. After our retrieval and failed fertilization of the embryos, we never even heard from Dr. Nackley to express any sorrow or apology or even to consider moving forward with a plan on another round. As much money as they get from you and how they treat you, you'd think they'd be all for getting you for another round but they didn't seem to care.... While we have not been successful with a different clinic and doctor yet the actual experience with both doctor and staff has been night and day!!!
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Don't go to this clinic! Very pricey, staff is too busy or just doesn't seem to care or be invested in you or your outcome, and the doctor will go MIA after getting you hooked.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Once Dr. Nackley sold you on the commitment of doing the cycle you never hear from her again... You are handed over to the staff who are completely rude and never introduce themselves before just walking in and putting something in your wife's vagina. She cried EVERY appointment due to the lack of human element. No names, no time for questions, the doctor never involved, and no point person to refer questions or concerns to...
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
IVF - what we later found out from our next doctor was a low dose of estrogen stim and our new doctor was EXTREMELY surprised the dose was never adjusted based on our lab results and progression. Even they acknowledged it seemed Nackley was not involved and should have made adjustments.
Describe your experience with the nursing staff at CARE Fertility Texas.
My wife cried at every visit because of this nursing staff!!! They NEVER introduced themselves before doing any task... especially sticking an ultrasound in someone's vagina... you think you would at least try to introduce yourself. They seemed rude and bothered and inconvenienced to have to be taking care of people paying great money to try to have a child... no compassion or care or investment whatsoever. Overall the clinic is a nice facility though and they seem to be organized with all their specific areas. Secondary note, as the husband, I was never allowed to accompany her for ANY procedure including retrieval and fertilization because of Covid (despite having N95 masks). I get the times and concern, but if masks work, we couldn't understand even the retrieval/fertilization visit ("THE BIG DAY")
Describe your experience with CARE Fertility Texas.
Nice facility and organized. Nursing staff can learn a little compassion and investment toward their patient and some basic personal interaction skills.... like introducing yourself to the patient before doing something to them.... and not acting like you're too busy and inconvenienced doing your task with them.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
$17000 + Pre-workup costs (approx $2000)
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
Given our age (40), they preferred single embryo transfer to optimize fetal outcome, which we did not have a problem with.
0
Doctor
Anna Chan Nackley
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
1 of 5
0
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
7
NPS
7
Age 34 - 37
4 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Anna Chan Nackley is] warm and caring. She gives you time to ask questions, but I felt like she just goes with a certain standard protocol of care without deviating much based on individual circumstances. I’m ok with a dr getting a little more creative with my care...I felt like I really had to push more to be heard about the things I knew about myself. I eventually felt heard, but wish I didn’t have to go through my first miscarriage with her for her to hear me.
They [CARE Fertility] used to have an online patient portal I used to send a DM to the staff and view my charts and test results. That went away... If I want to reach out to the nursing staff, I have to call and be transferred and listen to a 5min (yes VERY LONG) voice-message just to leave a message and wait for a return call and hope it’s convenient for me to answer.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
She warm and caring. She gives you time to ask questions, but I felt like she just goes with a certain standard protocol of care without deviating much based on individual circumstances. I’m ok with a dr getting a little more creative with my care.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Keep advocating for yourself. Do your research on all procedures and ask questions about your care. You may come across something that’s not standard that you could apply to your situation.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
She’s warm and caring, but I felt like I really had to push more to be heard about the things I knew about myself. I eventually felt heard, but wish I didn’t have to go through my first miscarriage with her for her to hear me.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
My treatment strategy was standard for the clinic. I would have liked to explore Effortless IVF, but it was not presented to me.
Describe your experience with the nursing staff at CARE Fertility Texas.
They were sweet and friendly. They take the time to get to know you and your name. They celebrate with you in the wins, and comfort you in the losses.
Describe your experience with CARE Fertility Texas.
They used to have an online patient portal I used to send a DM to the staff and view my charts and test results. That went away so now we’re back to the 90s. If I want to reach out to the nursing staff, I have to call and be transferred and listen to a 5min (yes VERY LONG) voice-message just to leave a message and wait for a return call and hope it’s convenient for me to answer. They’re very nice people, but this is a tad frustrating.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
Due to amazing insurance, my costs were minimal and I feel irrelevant to this question.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
As someone over 30, I would’ve liked the option of multiple embryo transfer. This center goes by the SART standard of single transfer only.
What specific things went wrong at CARE Fertility Texas?
  • Provided conflicting information
Describe the specific things that went wrong at CARE Fertility Texas.
They put one of my test results in a wrong place in my file, but this was only once and it wasn’t critical. Other than that, they stay pretty organized.
7
Doctor
Anna Chan Nackley
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, 10 Eggs Frozen
NPS
5
NPS
0
Age 38 - 43
1 Egg Freezing
Income $200K - $499K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I loved Dr. Nackley, but I do feel that she did not reveal l the clinics or her success rates with egg freezing (vitrification) and thawing...I feel that Dr. Nackely was almost too positive about egg freezing and thawing to make embryos. Only when we talked to an embryologist, did we realize that it egg freezing and later thaw to create embryos, was a very delicate process compared to embryo freeze/thaw...17 retrieved, 12 viable, 10 frozen. Dr. Nackley did not suggest another egg retrieval. She felt we had enough. When I went back 5 years later to unthaw eggs to create embryos, we did meds for 6 weeks leading up to possible fresh transfer.
I froze my eggs with this clinic [CARE Fertility] in 2014 with vitrification. I went to thaw my eggs to make embryos in 2019, and none of my eggs survived the thaw. The lab did not have a good protocol for when this happened. I only got a call after they thawed all eggs with no success. I feel they should have called at some point to tell me they were not having success. I would have taken the rest of my frozen eggs to another lab/clinic that has done lots of egg thaws with a good success rate. I also feel this clinic just not have lots of experience in egg freezing/thaw and would suggest others to look at a different clinic for fertility preservation.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
I loved Dr. Nackley, but I do feel that she did not reveal l the clinics or her success rates with egg freezing (vitrification) and thawing. Only after, our horrible outcome of trying in unthaw my eggs, (none survived the thaw), I had to ask the lab manager these numbers, who said, we will have to get back to you, I dont know. And only when we had a meeting with Dr. Kevin Doody, 2.5 weeks later, did we learn that this clinic does not have much success with those that come back to unthaw their eggs and use them to create an embryo.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
I loved Dr. Nackley, but do not have any confidence in the lab at CARE, for fertility preservation. Also, I feel that Dr. Nackely was almost too positive about egg freezing and thawing to make embryos. Only when we talked to an embryologist, did we realize that it egg freezing and later thaw to create embryos, was a very delicate process compared to embryo freeze/thaw
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Dr Nackley has great bedside manner. She never made me feel rushed during an appointment.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
I dont remember much from egg freeze (stim) other that I think I took, memopur and Gonal F and did ultrasounds and blood work leading up to retrieval. 17 retrieved, 12 viable, 10 frozen. Dr. Nackley did not suggest another egg retrieval. She felt we had enough. When I went back 5 years later to unthaw eggs to create embryos, we did meds for 6 weeks leading up to possible fresh transfer.
Describe your experience with the nursing staff at CARE Fertility Texas.
I feel the nurse staff overall was good. Only once, did I feel that got lost in the shuffle. I did feel that I had to keep reminding them that this was not a normal embryo transfer, since I was thawing eggs to create embryos. All of the generic paper work that was use to give patients, were labeled for FET, not egg thaw with fresh transfer. Which, always created some confusion.
Describe your experience with CARE Fertility Texas.
I loved Dr Nackley, but I would never suggest this clinic for fertility preservation ( egg freezing). I feel the lab just does not have enough experience in this area. And when things went down hill in the lab, they did not call me or stop the process, and went ahead to continue to keep unthawing ALL my eggs, as they were not having success. I feel the lab needs to re-evaluate, their protocol for thawing eggs. If I knew they were not having success with the thaw, I would have told them to stop and would have taken my eggs to a lab that has done lots of egg thaws to make embryos. I would also suggest to any ones that had eggs at this clinic, take your eggs to a lab that has lots of experience and good success rates.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
She has a chart that she used to determine how many to transfer based on age. She was only going to transfer 1
What specific things went wrong at CARE Fertility Texas?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at CARE Fertility Texas.
I froze my eggs with this clinic in 2014 with vitrification. I went to thaw my eggs to make embryos in 2019, and none of my eggs survived the thaw. The lab did not have a good protocol for when this happened. I only got a call after they thawed all eggs with no success. I feel they should have called at some point to tell me they were not having success. I would have taken the rest of my frozen eggs to another lab/clinic that has done lots of egg thaws with a good success rate. I also feel this clinic just not have lots of experience in egg freezing/thaw and would suggest others to look at a different clinic for fertility preservation.
5
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
6
NPS
0
Age 29
Male Factor
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
During some visits it’s obvious to see that the RE [Dr. Anna Chan Nackley] is very busy and doesn’t really have time for your questions, which was very important to me. I have had appointments on other days where it’s not like this, but you never know what you’ll get...I like that Nackley understood our time constraints and was able to get us tested for numerous things while we were there. She has a plan of action in mind as soon as you visit her. However, we ended up proceeding with IUI as she recommended. It was unsuccessful, and we did not see our RE during the whole process.
The facility [CARE Fertility] feels like a business. You are rushed in and out, and it operates like a well oiled machine. I’m not sure if it’s due to my RE, but rather the facility and how they run it. During some visits it’s obvious to see that the RE is very busy and doesn’t really have time for your questions, which was very important to me. I have had appointments on other days where it’s not like this, but you never know what you’ll get. In addition, we experienced an issue at this clinic where they didn't follow procedure. It has not been resolved, and made it very difficult to speak with our RE.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
I like that Nackley understood our time constraints and was able to get us tested for numerous things while we were there. She has a plan of action in mind as soon as you visit her. However, we ended up proceeding with IUI as she recommended. It was unsuccessful, and we did not see our RE during the whole process. It felt like the procedure wasn't regarded in a high manner because it wasn't as costly as IVF. The nurses made a mistake during our IUI, and did not offer to combine 2 samples as my husband's count was lower than normal. At this clinic, protocol is to offer this. They did not offer this to us, and did not even tell us my husbands counts until right before I was inseminated. They were supposed to do both those things before our IUI. When we were finally able to get ahold of Nackley, she did listen to our concerns. She promised to get us in contact with the Dr. Doody (owner of clinic) so that we could find resolution and hopefully get a refund or another IUI for free. She also promised that she would look into clinical trials for IVF for us. She DID NOT follow through with either of these promises. I called the clinic MULTIPLE times. She knows we are leaving this state soon, so I believe they are avoiding us until we move. In addition, she refused to test my progesterone as she doesn’t believe it really will show anything until your pregnant. She also refused to test for the MTHFR and a thyroid panel. Both are things I would have like to be tested for. I had to go elsewhere to get my progesterone tested and receive progesterone to take after ovulation. I felt like the doctor rushed us into having our only options be IUI or IVF. She would not give us the option of doing medicated cycles before jumping into these procedures. With our history of conceiving, it didn’t feel right and I couldn’t help but wonder if she was doing this for our best interest, or if there were different motives.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
I would not recommend doing IVF or IUI here. With the amount of mistakes made during our IUI, I wouldn't trust them with IVF. Trust your gut, ask questions and be afraid to advocate for yourself.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
The facility feels like a business. You are rushed in and out, and it operates like a well oiled machine. I’m not sure if it’s due to my RE, but rather the facility and how they run it. During some visits it’s obvious to see that the RE is very busy and doesn’t really have time for your questions, which was very important to me. I have had appointments on other days where it’s not like this, but you never know what you’ll get. In addition, we experienced an issue at this clinic where they didn't follow procedure. It has not been resolved, and made it very difficult to speak with our RE.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
IUI with 50mg of clomid, 4 dominant follicles, ultrasounds for monitoring cycle day 3, 9, 12, and 16 (confirming ovulation). Day 16 we had our insemination. Anna Nackley was not around for any of the IUI procedures. Multiple blood tests for: clotting disorders, AMH, insulin/diabetes, karyotype (both), thyroid (TSH), hormones (husband) Everything came back normal except for a blood clotting issue, referred to hematologists. Semen Analysis (husband): Count was low, not real treatments except for the option of IUI/IVF HSG and Hysteroscopy-to see if uterus was normal, it was
Describe your experience with the nursing staff at CARE Fertility Texas.
They get the job done, but seem overwhelmed. Some nurses are very kind and caring. Others are very short and do not have time for your questions/or make you feel silly for asking questions. When we had our IUI, the nurses were the ones that made the mistake with the IUI/didn't follow protocol. The nurse who made this mistake was very kind and was apologetic. However, she had no power to do anything to bring resolution.
Describe your experience with CARE Fertility Texas.
If something goes wrong with your procedure, don't expect the clinic to try and resolve the issue. They will push you along, since they don't need your business. To them, you are simply a number. I had experience talking to the office manager, the clinic manager, and a few other people within the clinic. They did not offer resolution to the problem, and were not very compassionate or caring. They are able to get you in quick. They know how to get this done efficiently. It feels like a business, and I don’t really like how they have other people come in to tell you how much your next treatments may cost. It felt a little overwhelming and I still felt unsure of what I really needed to have done, and was reluctant to agree.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
We were covered for most of the testing by insurance. We had to pay 200 out of pocket for an additional test. We paid 1,000 for our IUI (that is because we also paid for the trigger shot and clomid). For everything additional, it’ll be out of pocket. 1,000 for IUI.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
Not sure what they do for that. I'm pretty sure they only transfer one embryo at a time if you're under 35.
What specific things went wrong at CARE Fertility Texas?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at CARE Fertility Texas.
Our insurance does not cover fertility treatments, and we pay out of pocket for these expensive treatments. We decided to proceed with IUI. This procedure failed, and I did not end up pregnant. After finding this out, I called to see what our next steps were to begin our family. When talking to a few medical people from CARE on the phone, I discovered CARE did not follow protocol when administering the IUI. Here's what went wrong (they have admitted to their mistakes, with no resolution): 1. When my husband brought his sperm sample to the person who processes it, they did not tell him the amount of sperm in that collection. Instead, they asked him to verify if it belonged to him. We found out my husbands count right before I was getting inseminated. The count was very low, and we were surprised as this was the first we had heard of this. Later, after the procedure (during my phone call) I found out that we were supposed to be notified of his sperm count a few minutes after he had delivered his sample, hours before our insemination. 2. We found out that when counts are below 2 million, it is protocol for CARE to offer a second sample and combine the sample, making a larger sample. They did not offer this, and we feel this could have made a difference. In the very least, we should have had every single option for success. That was not given to us. They also forgot to call and tell me about one of my blood test results before the appointment, but it wasn’t a huge deal.
6
Doctor
Anna Chan Nackley
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
10
NPS
10
Age 35 - 37
1 IUI
Anovulation
PCOS
European
Income $50K - $99K
Doctor
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr.Nackley always took the time to explain the process and how we were to adjust if thing were not working as planned. She allowed me to be part of the discussion in making the treatment plan. ... Dr. Nackley evaluated thyroid levels, hormone levels, and ultrasounds during theses procedures. She recommended time off and weight loss after the last anovulatory cycle.
Strengths: Compassion, up front staff makes you feel welcome, clinic [Ctr for Assist Repro] is clean and a comfortable environment Weakness: the loss of the patient portal (it was much easier to communicate with the portal, I miss it) ... All [nurses] were professional and easy to communicate with. ... Timed IUI was ~$850. Medicated IUI ~$950. Consultation fee ~$90.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
I enjoyed working with Dr. Nackley. She showed compassion and understanding at every turn. I have medical knowledge and she always spoke to me as if I did but never left thing unexplained. She seems very knowledgeable in her profession and therefore exudes a confidence that helps me feel at ease as her patient. She was gentle during procedures and tried to help me stay comfortable while they were performed.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Write down your question so you don’t forget to ask them. There is so much to think aboiy and that is covered during consults it’s easy to forget your questions.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Dr.Nackley always took the time to explain the process and how we were to adjust if thing were not working as planned. She allowed me to be part of the discussion in making the treatment plan. And she always took time to answer my questions.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
during my initial consult a ovarian cyst was found therefore I was scheduled to have it removed right away. A couple months after that we started my first timed IUI cycle which went as expected but did not end in pregnancy. 1 or 2 more timed IUI cycles were attempted but I did not ovulate. Another timed IUI. Yale was attempted with a round of provera and clomid. This cycle was also anovulatory. Dr. Nackley evaluated thyroid levels, hormone levels, and ultrasounds during theses procedures. She recommended time off and weight loss after the last anovulatory cycle. We are now in talks to start IVF because I am not ovulating normally.
Describe your experience with the nursing staff at CARE Fertility Texas.
All were professional and easy to communicate with.
Describe your experience with CARE Fertility Texas.
Strengths: Compassion, up front staff makes you feel welcome, clinic is clean and a comfortable environment Weakness: the loss of the patient portal (it was much easier to communicate with the portal, I miss it)
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
Timed IUI was ~$850. Medicated IUI ~$950. Consultation fee ~$90.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
N/A
10
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
8
Age 30
1 Fertility Medications
Poor Egg Quality
Immunological
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
I really liked seeing Dr. Nackley. The testing didn’t go as well as I’d hoped for as far as results. I was offered 2 choices for treatment, and felt that there weren’t any other possibilities for even discussing other options.... Dr. Nackley recommended IUI with clomid, and IVF. She didn’t seem to have much faith in my doing IUI because of my low egg count/quality. She recommended IVF more strongly because the embryos can be tested for quality. I would’ve liked to discuss more options. She did listen to me ask about supplements for egg quality
It was kind of strange to walk in to the reception area and sign in by computer. I would’ve liked to be personally greeted firsthand. I didn’t like their choice in music. I think nervous patients in the waiting area should be provided with soothing, quiet music. I did like that they [CARE] had coffee and a candy dish. I didn’t like that you had to leave the office to use the restroom down the hall when you were waiting. I worried that I would miss them calling my name.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
I really liked seeing Dr. Nackley. The testing didn’t go as well as I’d hoped for as far as results. I was offered 2 choices for treatment, and felt that there weren’t any other possibilities for even discussing other options. That is the thing that truly disappointed me.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
She is very thorough and concise. She doesn’t waste any time. Make sure you have a list of questions ready so you don’t forget them, because the appointment will move along very quickly.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Dr. Nackley’s bedside manner is excellent. I could tell she really cared. She listened to my infertility story and expressed sympathy. She was polite and calm.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
Dr. Nackley recommended IUI with clomid, and IVF. She didn’t seem to have much faith in my doing IUI because of my low egg count/quality. She recommended IVF more strongly because the embryos can be tested for quality. I would’ve liked to discuss more options. She did listen to me ask about supplements for egg quality, and she gave me printouts about Ubiquinol and DHEA. My husband and I weren’t comfortable proceeding with IUI or IVF from a financial standpoint.
Describe your experience with the nursing staff at CARE Fertility Texas.
I only saw Marisol. She sid an exciting job taking my blood for the preliminary testing. She offered me the option to lay down, and kept me comfortable and distracted while she drew the blood. I really appreciated her. She was also very supportive during the HSG and hysteroscopy. She complimented my breathing technique. She was a reassuring presence that day.
Describe your experience with CARE Fertility Texas.
It was kind of strange to walk in to the reception area and sign in by computer. I would’ve liked to be personally greeted firsthand. I didn’t like their choice in music. I think nervous patients in the waiting area should be provided with soothing, quiet music. I did like that they had coffee and a candy dish. I didn’t like that you had to leave the office to use the restroom down the hall when you were waiting. I worried that I would miss them calling my name.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
I think the forst appointment was $50 copay, then I paid $100 for the AMH bloodtest, and the other bloodtests were run through my insurance. I had already met my copay, so the HSG and hysteroscopy were under $200. That’s as far as I went. If I would have done IUI the cost was $1000 per cycle, and IVF was $13,000. My insurance does not cover infertility treatment, but it did help cover the initial testing.
10
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
CARE Fertility Texas
Fort Worth
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
5
NPS
7
Age 32 - 33
1 IVF
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
I liked Dr. Nackley. I think she did a good job explaining things and talked to me in terms I could understand. She also speaks in a very calm and comforting manner.....But I only saw Dr. Nackley on days with an “important” appointment. Last appointment before retrieval, (didn’t see her on retrieval day), and transfer day. I would have loved more interaction with my doctor.... My Fallopian tubes were completely blocked. Due to them being swollen and infected (a result of a ruptured appendix) Dr. Nackley suggested we remove them. That all went great. Dr. Nackley did the surgery and we were pleased
For the most part, the clinic [CARE Fertility] was great. They have an office in Bedford and in Fort Worth, Texas. It would have been nice to know in the beginning that the majority of our appointments would be at the Bedford location (which is about 45 minuets from our house). This is not a complaint, just would have been nice to know. Overall, the clinic was great. Clean, run nicely, fairly easy to communicate with, etc.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
I liked Dr. Nackley. I think she did a good job explaining things and talked to me in terms I could understand. She also speaks in a very calm and comforting manner. But... I saw the actual doctor few times. Only when something went wrong or the last appointment before the retrieval (did not see her on retrieval day) and then on transfer day. When you’re going to the doctor multiple times a week, I was assuming I’d develop a close relationship with my doctor, but I didn’t get that at all.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Don’t expect to see her at every appointment. Or even every other.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
I can’t say anything bad about Dr. Nackley or the Clinic. The nurses/nurse practitioners were fantastic. But I only saw Dr. Nackley on days with an “important” appointment. Last appointment before retrieval, (didn’t see her on retrieval day), and transfer day. I would have loved more interaction with my doctor. Not just the nurses.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
My Fallopian tubes were completely blocked. Due to them being swollen and infected (a result of a ruptured appendix) Dr. Nackley suggested we remove them. That all went great. Dr. Nackley did the surgery and we were pleased. IVF was our only option. We began that process last year. Apparently my eggs are slow growers so my retrieval was pushed back a week and my stimulation medications were upped to maximum dosage. We retrieved 16 eggs, but half of them were not mature. Of the 8 that fertilized, half were very fragmented. We only got 3 embryos from 16 eggs. We did a 5 day fresh transfer with 1 embryo (this particular clinic prefers to do single embryo transfers). The embryo did not take. We waited for a bit to jump into our next transfer. Dr. Nackley decided to let us transfer both of our remaining embryos since one was poorer quality. We went through shots and multiple appointments again and found out on the morning of our second embryo transfer that neither of our remaining embryos survived the thawing process even though we were given an 85-90% chance of a successful thaw. We were (still are) absolutely devastated that we have zero embryos left. And were told that there is no rhyme or reason as to why our two embryos failed to thaw properly.
Describe your experience with your nurse at CARE Fertility Texas. (Assigned nurse: Nicki Ingram (I think))
The nursing staff was fantastic. I saw them at 90% of my appointments and most of them were friendly and personable. Personally, as someone who has struggled with medical related anxiety for a long time, the friendly, outgoing nurses made all the difference in the world.
Describe your experience with CARE Fertility Texas.
For the most part, the clinic was great. They have an office in Bedford and in Fort Worth, Texas. It would have been nice to know in the beginning that the majority of our appointments would be at the Bedford location (which is about 45 minuets from our house). This is not a complaint, just would have been nice to know. Overall, the clinic was great. Clean, run nicely, fairly easy to communicate with, etc.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
I don’t remember everything we paid before we got to the IVF process. I know it was several hundred dollars. We pain $12,800 upfront for IVF. We had to pay $250 (approximately) for both my husband and I to do genetic testing bloodwork prior to the egg retrieval (this was self pay, we denied insurance coverage because the cost would have been $800+). Then we paid around $5,000 for the stimulation meds for our first round. Our costs for the frozen embryo transfer was $2,600 up front. And about $1,300 for medications.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
Our doctor/clinic only does single embryo transfers unless there are special circumstances. I will always wonder if we would have transferred two on our first transfer if 1 would have stuck. But we weren’t given the option.
5
Doctor
Anna Chan Nackley
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 30 - 31
2 IUI
1 IVF
Male Factor
Middle Eastern
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Nackley has a great bedside manner, she's patient and is willing to answer any question that may come up. She is also ready to be as aggressive as you want to be in your treatment, understanding that it's your time and money at stake...Understand that she does everything in her power to help you with a positive outcome, and that it may not happen on the first time. Just be cautiously optimistic!...
[Ctr for Assist Repro - Bedford clinic] Strengths - great doctors and nurses. Most of the nurses have been there for years and know the ins and outs of fertility treatment, so they make you very comfortable in the process. Weakness - Front Desk, the ladies here sometimes aren't the nicest...Each IUI was about $1,000 (not including medication). The IVF/ICSI was about $9,000 and medicine was almost $5,000 (most insurance companies do not cover Fertility Treatments). The FET was about $2,500 and medicine was about $200...
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr. Nackley has a great bedside manner, she's patient and is willing to answer any question that may come up. She is also ready to be as aggressive as you want to be in your treatment, understanding that it's your time and money at stake.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Understand that she does everything in her power to help you with a positive outcome, and that it may not happen on the first time. Just be cautiously optimistic!
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Going through infertility is very difficult and very lonely. The staff at CARE is very understanding of this and do their best to walk you through the process.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
We were dealing with male factor infertility, so we started out with an IUI cycle with Clomid. After two IUIs and no positive result, we moved onto IVF with ICSI. I was on Menopur, GonalF, and Follistim I believe. We retrieved 11 eggs of which about 7 fertilized. 4 made it to day 5 and we transferred 2, which resulted in our beautiful baby girl! We are now on our second FET cycle. The first resulted in a chemical pregnancy.
Describe your experience with the nursing staff at CARE Fertility Texas.
The IVF nurses are awesome! Very compassionate and understanding. After my chemical pregnancy, the entire staff was very compassionate.
Describe your experience with CARE Fertility Texas.
Strengths - great doctors and nurses. Most of the nurses have been there for years and know the ins and outs of fertility treatment, so they make you very comfortable in the process. Weakness - Front Desk, the ladies here sometimes aren't the nicest.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
Each IUI was about $1,000 (not including medication). The IVF/ICSI was about $9,000 and medicine was almost $5,000 (most insurance companies do not cover Fertility Treatments). The FET was about $2,500 and medicine was about $200.
10
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
8
NPS
8
Age 32
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Latinx
Native American
Income $200K - $499K
Marketer or PR
1st of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Nackley has a warm bed side manner while not sugar coating what she feels is best for your family while getting the baby you want asap. She met with my husband and I at a time in our journey when we didn't want to hear we needed to jump to IVF but that is what she recommended. Nevertheless, she took our case and went as slow or fast as we were comfortable with...Given low AMH we started off with a few weeks of testosterone before starting IV meds.
CARE nurses are fantastic to women being treated at their office. At times, though, my husband, felt like a number and that the men are forgotten, and their feelings and comfort aren't a concern. They are viewed as sperm banks/machines and that is all...Strengths: during your initial visit for IVF you have 1:1 meetings with the doctor, nurse and billing coordinator. This allowed for 100% understanding of the process, what was covered vs. out of pocket and expectations.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr. Nackley has a warm bed side manner while not sugar coating what she feels is best for your family while getting the baby you want asap. She met with my husband and I at a time in our journey when we didn't want to hear we needed to jump to IVF but that is what she recommended. Nevertheless, she took our case and went as slow or fast as we were comfortable with.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Be open to her recommendations. Talk it through with your partner and know that her recommendation is to get you to your end goal as soon as possible, even if it wasn't the path you thought you needed to take.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
The nurses were what made the difference as you see them more than the doctor during a given cycle. CARE nurses are fantastic to women being treated at their office. At times, though, my husband, felt like a number and that the men are forgotten, and their feelings and comfort aren't a concern. They are viewed as sperm banks/machines and that is all.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
Given low AMH we started off with a few weeks of testosterone before starting IV meds. IVF meds were 75 mg menopur (2 vials); 300 gonal-f; lupron (forgot dosage) daily. Ganirlex and HCG were given before retrieval. For transfer I started on progesterone in oil and estrace for a FET. Day of retrieval I was given Valium to help with calming me and avoiding uterine contractions during the transfer.
Describe your experience with CARE Fertility Texas.
Strengths: during your initial visit for IVF you have 1:1 meetings with the doctor, nurse and billing coordinator. This allowed for 100% understanding of the process, what was covered vs. out of pocket and expectations.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
We did PGS and transferred normal embryos so Dr. Nackley recommended transferring only one for a safer pregnancy.
What specific things went wrong at CARE Fertility Texas?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at CARE Fertility Texas.
After my 2nd IVF with PGS unexplained miscarriage I wanted a second opinion. The clinic's records coordinator refused to return my calls requesting copies of my files so I could get that second opinion. After speaking with the front office receptionist she sent them over within an hour.
8
Doctor
Anna Chan Nackley
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
1 of 5
8
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
10
NPS
10
Age 26
PCOS
Tubal Blockage
South Asian
Income $50K - $99K
Operations
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Nackley was friendly and really showed that she cared. I felt that she really wanted everything to work out for my husband and I. I knew right away that she would be a great doctor by the way she explained treatments/surgeries to me and how compassionate she was.... After seeing Dr. Nackley, I was finally able to get the answers I needed. Although things haven't gone as planned, I know she will be the one to help me get pregnant. I just need to be patient and it will all fall into place.
Very inviting. Not intimidating at all. It [Center for Assisted Reproductive Endodcrinology-Bedford] is a very clean facility as well.... i saw Dr. Nackley after clomid was. It working with my OBGYN. Come to find out that my right tube was blocked due to an ectopic pregnancy and the damage was already done. She scheduled a laparoscopy to remove my right tube. She advised that I would be a great candidate for IVF but will need to lose some weight and lower my A1C levels since I have type 2 diabetes. Since then, I have been working on that.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr. Nackley was friendly and really showed that she cared. I felt that she really wanted everything to work out for my husband and I. I knew right away that she would be a great doctor by the way she explained treatments/surgeries to me and how compassionate she was.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Go in positive and know that you are in good hands.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
After seeing Dr. Nackley, I was finally able to get the answers I needed. Although things haven't gone as planned, I know she will be the one to help me get pregnant. I just need to be patient and it will all fall into place.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
I haven't undergone IVF yet but hope to soon. The finances has been rough lately but i saw Dr. Nackley after clomid was. It working with my OBGYN. Come to find out that my right tube was blocked due to an ectopic pregnancy and the damage was already done. She scheduled a laparoscopy to remove my right tube. She advised that I would be a great candidate for IVF but will need to lose some weight and lower my A1C levels since I have type 2 diabetes. Since then, I have been working on that.
Describe your experience with the nursing staff at CARE Fertility Texas.
Very nice and friendly. I could tell that they loved what they do.
Describe your experience with CARE Fertility Texas.
Very inviting. Not intimidating at all. It is a very clean facility as well.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
I don't recall my surgery cost but I was quoted around $13,000 for IVF. We haven't not started yet due to the cost, my weight loss, and other factors. We hope to start this year.
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
NA
10
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 27
2 IUI
Anovulation
PCOS
Unexplained
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have PCOS and do not ovulate regularly. I also found out through my care with Dr. Nackley that I had uterine polyps. Those were removed by Dr. Nackley. We did a couple of rounds of clomid and timed intercourse. They monitored my ovaries during the cycles and helped time it appropriately. At that point Dr. Nackley suggested IUI, to help get the sperm where it needed to go. After the second round was not successful, Dr. Nackley determined that our next steps were IVF. At this time, we are working on starting our first round.
The clinic [CARE Fertility] is clean, cozy, organized and inviting. They have complimentary coffee. Super easy check in process and you rarely have to wait an extended period of time. I absolutely love this location!...They were fabulous! Very informative and helpful!...I have PCOS and do not ovulate regularly. I also found out through my care with Dr. Nackley that I had uterine polyps. Those were removed by Dr. Nackley. We did a couple of rounds of clomid and timed intercourse. They monitored my ovaries during the cycles and helped time it appropriately. At that point Dr. Nackley suggested IUI, to help get the sperm where it needed to go. After the second round was not successful, Dr. Nackley determined that our next steps were IVF. At this time, we are working on starting our first round.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
My doctor is wonderful! She is extremely helpful, educational and most of all supportive. I know she cares about us as her patients and wants to help us become parents! I absolutely love dr. Nackley.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Be patient and have faith, this is a difficult process but Dr. Nackley will everything she can to help you!
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Dr. Nackley treated us so wonderfully, she was/is so supportive and educational. I feel like she truly cares about helping us become parents.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
I have PCOS and do not ovulate regularly. I also found out through my care with Dr. Nackley that I had uterine polyps. Those were removed by Dr. Nackley. We did a couple of rounds of clomid and timed intercourse. They monitored my ovaries during the cycles and helped time it appropriately. At that point Dr. Nackley suggested IUI, to help get the sperm where it needed to go. After the second round was not successful, Dr. Nackley determined that our next steps were IVF. At this time, we are working on starting our first round.
Describe your experience with the nursing staff at CARE Fertility Texas.
They were fabulous! Very informative and helpful!
Describe your experience with CARE Fertility Texas.
The clinic is clean, cozy, organized and inviting. They have complimentary coffee. Super easy check in process and you rarely have to wait an extended period of time. I absolutely love this location!
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
N/A
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
N/A
10
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
8
NPS
8
Age 42
1 Fertility Medications
Diminished Ovarian Reserve
Male Factor
Income $50K - $99K
Investment Banker
3rd of 4 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr.Nackley is great at what she does. She’s so sweet, gentle, fast, a good communicator, compassionate and overall a really nice person. Other than that, she will help guide you into the right direction. Unfortunately we had no luck with our FET, but I don’t think it had anything to do with her. She wanted us pregnant, too!... [Protocols] Just birth control, Lipton, progesterone shots and estrogen tablets... Definitely choose her as s Dr. if you considering CARE as your clinic
All good. The smell of their lunch [CARE Fertility] would be my only complaint! Lol, that’s not much. It was on my Transfer Day, lunch room is right next to waiting area. I smelled like Chinese food during my transfer, which really upset me due to me carefully cleansing my self, clothes and husband with unscented products.... Conflicting information on transferring two, some said we could, but in end we were only givin 1... Cost about 8,000
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr.Nackley is great at what she does. She’s so sweet, gentle, fast, a good communicator, compassionate and overall a really nice person. Other than that, she will help guide you into the right direction. Unfortunately we had no luck with our FET, but I don’t think it had anything to do with her. She wanted us pregnant, too!
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Definitely choose her as s Dr. if you considering CARE as your clinic
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Dr.Nackley is great at what she does. She’s so sweet, gentle, fast, a good communicator, compassionate and overall a really nice person.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
Just birth control, Lipton, progesterone shots and estrogen tablets
Describe your experience with your nurse at CARE Fertility Texas. (Assigned nurse: Pamela)
Conflicting information on transferring two, some said we could, but in end we were only givin 1
Describe your experience with CARE Fertility Texas.
All good. The smell of their lunch would be my only complaint! Lol, that’s not much. It was on my Transfer Day, lunch room is right next to waiting area. I smelled like Chinese food during my transfer, which really upset me due to me carefully cleansing my self, clothes and husband with unscented products.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
Cost about 8,000
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
She insisted on one, we want two, but wasn’t an option
What specific things went wrong at CARE Fertility Texas?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CARE Fertility Texas.
Just the conflicting information regarding transferring one or two.
8
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2005 - 2018, Successful
NPS
10
NPS
9
Age 24 - 37
2 Fertility Medications
Anovulation
PCOS
Recurrent Pregnancy Loss
Income $50K - $99K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I am so grateful to have Dr. Nackley as my fertility doctor. She really cares about you as a person, she goes above and beyond to ensure you are comfortable and have all the information you need. There has been times she has even called me directly to ensure I understand my results or treatment. She is caring and always remembers personal details I am amazed about....She makes you feel like a person and she truly cares. Takes time to listen and address all questions and concerns.
I think this clinic [Ctr for Assist Repro] is easy to deal with organized. Sometimes calls back from finance or billing can take a couple days but always get to my question or concern. As a new patient, I would want to know that they treat you as a person and not just an appointment on the books.... I especially love Nikki. She is very customer centric and I am thankful when she calls or is there with my treatment.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
I am so grateful to have Dr. Nackley as my fertility doctor. She really cares about you as a person, she goes above and beyond to ensure you are comfortable and have all the information you need. There has been times she has even called me directly to ensure I understand my results or treatment. She is caring and always remembers personal details I am amazed about. I only wish she could be my doctor for everything! :)
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
My advice would be to ask questions and follow all instructions she gives. I am confident in her advice.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
She makes you feel like a person and she truly cares. Takes time to listen and address all questions and concerns.
Describe your experience with the nursing staff at CARE Fertility Texas.
A lot of the same nurses have been there since I originally started seeing Dr. Nackley in 2001. They are helpful and explain in detail. I especially love Nikki. She is very customer centric and I am thankful when she calls or is there with my treatment.
Describe your experience with CARE Fertility Texas.
I think this clinic is easy to deal with organized. Sometimes calls back from finance or billing can take a couple days but always get to my question or concern. As a new patient, I would want to know that they treat you as a person and not just an appointment on the books.
10
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Successful
NPS
8
NPS
10
Age 36
1 IUI
Uterine Fibroids
Black or African-American
Income $100K - $199K
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Successful
Medications (clomid) were recommended [by Dr. Chan Nackley] to increase the chances of a successful positive result. It appears that was a standard treatment plan. I elected to move forward with unmedicated IUIs to begin with...I met with her twice. Otherwise nurses handled my care...She is straight forward and created a treatment plan that would maximize a positive result. I would have preferred having more conversation about medications and the pros/cons. I was presented with a medicated treatment plan without any discussion about it.
I met with her [Dr. Anna Chan Nackley] twice [at CARE Fertility]. Otherwise nurses handled my care which was fine with me. They provided good care...The clinic is open 7 days a week year-round. That is the biggest strength. They accommodate cycle needs for treatments. I was able to schedule my IUI same day when my cycle indicated readiness. They also have two clinic sites that clients can utilize interchangeably. This is very convenient. The reception staff are very friendly and helpful. Billing is straightforward and transparent.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
She is straight forward and created a treatment plan that would maximize a positive result. I would have preferred having more conversation about medications and the pros/cons. I was presented with a medicated treatment plan without any discussion about it.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Ask questions. She is open to talk but you may need to prompt further discussion where you need it.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
I met with her twice. Otherwise nurses handled my care which was fine with me. They provided good care.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
Medications (clomid) were recommended to increase the chances of a successful positive result. It appears that was a standard treatment plan. I elected to move forward with unmedicated IUIs to begin with.
Describe your experience with CARE Fertility Texas.
The clinic is open 7 days a week year-round. That is the biggest strength. They accommodate cycle needs for treatments. I was able to schedule my IUI same day when my cycle indicated readiness. They also have two clinic sites that clients can utilize interchangeably. This is very convenient. The reception staff are very friendly and helpful. Billing is straightforward and transparent.
8
Doctor
Anna Chan Nackley
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
10
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2016, Successful
NPS
10
NPS
10
Age 39
1 Fertility Medications
Endometriosis
Unexplained
European
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr nackly is a passionate caring patient provider. I highly recommend her to anyone that has or us struggling with fertility. She explained her plan of care and gave plenty of time for questions. Dr. NAackley made sure all my question were answered...There was a list of test that u have to complete before you can began a cycle. I was able to do these test locally since I live out of state. I did do the lining check and mock transfer in her office.
Everyone [at CARE Fertility] was helpful. The embryologist was only in office 2 or 3 days a week so that delayed some communication...I had a great experience. No complaints...Dr nackly is a passionate caring patient provider. I highly recommend her to anyone that has or us struggling with fertility. She explained her plan of care and gave plenty of time for questions. Dr. NAackley made sure all my question were answered.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr nackly is a passionate caring patient provider. I highly recommend her to anyone that has or us struggling with fertility. She explained her plan of care and gave plenty of time for questions. Dr. NAackley made sure all my question were answered.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Be patient with some of the staff because the result are worth some of the hoops you have to jump through
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
There was a list of test that u have to complete before you can began a cycle. I was able to do these test locally since I live out of state. I did do the lining check and mock transfer in her office. After those were complete we did the transfer. The meds were BC pills then estrogen orally and vaginally. Oh and the lovely POI injections. I did not use Lupron with my cycle
Describe your experience with your nurse at CARE Fertility Texas.
Everyone was helpful. The embryologist was only in office 2 or 3 days a week so that delayed some communication.
Describe your experience with CARE Fertility Texas.
I had a great experience. No complaints .......................................clean friendly helpful knowledgeable attentive be patient with gettingg replies from embryologist. ................... .
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
8500
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
With such a high success rate they only transfer one which I think is a wise choice
10
Doctor
Anna Chan Nackley
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
NPS
10
NPS
10
Age 29 - 32
1 IVF
Anovulation
Endometriosis
Male Factor
PCOS
Uterine Fibroids
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Nackley is a terrific doctor with a very sweet bed side. She always took more than enough time,answered any questions my husband or I might have, explained everything so we could understand, simply put she's an incredible doctor who's very compassionate!... She was always very kind and took the time with us, invested in us a patients.
They [the nursing staff at CARE Fertility] were all very friendly and answered any questions I had (which were a lot hehe) compassionate, you feel that their main goal is to also help us hold our miracle baby/babies in our arms!... I was monitored in our hometown because CARE fertility was 6 hours from our home.... Baseline sonogram, daily blood work and monitoring would base how my daily medications would be dosed.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr Nackley is a terrific doctor with a very sweet bed side. She always took more than enough time,answered any questions my husband or I might have, explained everything so we could understand, simply put she's an incredible doctor who's very compassionate!
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
I don't have any honestly!
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
She was always very kind and took the time with us, invested in us a patients.
Describe the protocols Anna Chan Nackley used in your cycles at CARE Fertility Texas and their degree of success.
Baseline sonogram, daily blood work and monitoring would base how my daily medications would be dosed.
Describe your experience with the nursing staff at CARE Fertility Texas.
They were all very friendly and answered any questions I had (which were a lot hehe) compassionate, you feel that their main goal is to also help us hold our miracle baby/babies in our arms!
Describe your experience with CARE Fertility Texas.
Nothing
Describe your experience with your monitoring appointments at CARE Fertility Texas.
I was monitored in our hometown because CARE fertility was 6 hours from our home.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
It was around 10,000 I believe for retrieval storage etc this did not include medications
Describe Anna Chan Nackley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility Texas.
They will not transfer more than 2 embryos if you are under the age of 35
10
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 29 - 30
Endometriosis
Tubal Blockage
Uterine Fibroids
Latinx
Income $50K - $99K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Nackley is one of the sweetest doctor Ive ever met...very knowledgeable and kind. I was very scared before my surgery and she answered all my questions without hesitation, my mom was with me that day and she even allowed my mom to share any questions or concerns. That definitely touched our hearts and made me felt so confident and ready for my surgery...always made me felt that I matter as a patient.
This clinic [CARE Fertility] is very clean and tidy. My favorite staff are the nursing staff. The only weakness I felt was a little bit of miss communication between finance and administration. I was overcharged in one of my visits, I had to call the office and then after a week I got the credit back to my account...The prices are very good and affordable...[Dr. Nackley] always made me felt that I matter as a patient.
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr Nackley is one of the sweetest doctor Ive ever met. She is very knowledgeable and kind. I was very scared before my surgery and she answered all my questions without hesitation, my mom was with me that day and she even allowed my mom to share any questions or concerns. That definitely touched our hearts and made me felt so confident and ready for my surgery.
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Write down all the questions before the appo, Dr Anna will be happy to answer them. Take notes during your app. There is a lot information to learn.
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Dr Nackley was a very professional and delicate doctor. She always made me felt that I matter as a patient
Describe your experience with the nursing staff at CARE Fertility Texas.
The nursing staff was very nice and kind. Always willing to answer my questions
Describe your experience with CARE Fertility Texas.
This clinic is very clean and tidy. My favorite staff are the nursing staff. The only weakness I felt was a little bit of miss communication between finance and administration. I was overcharged in one of my visits, I had to call the office and then after a week I got the credit back to my account. Dr. Anna was a very professional doctor. The clinic itself is one of the best clinic Ive visit. The prices are very good and affordable.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
I have met my deductible that year due to a previous surgery. So I believed the surgery with Dr Nackley was at no cost.
10
Doctor
Anna Chan Nackley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
8
Age 33 - 34
1 IVF
PCOS
Poor Egg Quality
Unexplained
South Asian
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr Nackley is a very caring and personable doctor! She was very friendly and easy to talk to. She seems to be very smart and good at what she does! Had a very positive attitude every time I talked to her which helped me feel better about my situation...Very caring and great bedside manner. There were times when I felt like a number because of how rushed she was in and out of the room and didn’t seem to have any suggestions on what to do to improve my chances of a successful retrieval cycle...
All of the nursing staff [CARE Fertility Texas] I did come in contact with was great. I didn’t have any issues with any of the nurses. Just wished they would explain things better/slow down during the sonograms...The front desk staff is for the most part helpful and nice. I had a difficult time with the billing department because I was charged for all my stuff but never told I had a very great amount of over paid balance until I asked myself...
How was your experience with Anna Chan Nackley at CARE Fertility Texas?
Dr Nackley is a very caring and personable doctor! She was very friendly and easy to talk to. She seems to be very smart and good at what she does! Had a very positive attitude every time I talked to her which helped me feel better about my situation. Several of my colleagues referred me to her and I can see why!
What's one piece of advice would you give a prospective patient of Anna Chan Nackley at CARE Fertility Texas?
Make sure you advocate for yourself! Ask questions!
During treatment, were you treated like a number or a human with Anna Chan Nackley at CARE Fertility Texas?
Felt like a human majority of my visits. Very caring and great bedside manner. There were times when I felt like a number because of how rushed she was in and out of the room and didn’t seem to have any suggestions on what to do to improve my chances of a successful retrieval cycle.
Describe your experience with the nursing staff at CARE Fertility Texas.
All of the nursing staff I did come in contact with was great. I didn’t have any issues with any of the nurses. Just wished they would explain things better/slow down during the sonograms.
Describe your experience with CARE Fertility Texas.
The front desk staff is for the most part helpful and nice. I had a difficult time with the billing department because I was charged for all my stuff but never told I had a very great amount of over paid balance until I asked myself.
Describe the costs associated with your care under Anna Chan Nackley at CARE Fertility Texas.
My insurance didn’t cover infertility treatment so I paid $12000.00 for the failed egg retrieval and about $3000.00 in IVF medications.
10
Doctor
Anna Chan Nackley
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
CARE Fertility Texas
Bedford
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5