Anne Brawner Namnoum

We went to three different fertility clinics over a period of seven years to get our miracle. One doctor told us that I am one of the 5% of women who cannot conceive for whatever reason, nobody knows why. He told us to forget about adopting because they don’t want older people to adopt. After the heartbreak and tears because we thought we were done, we found Shady Grove Fertility and more importantly, we found Dr. Namnoum. After reviewing our massive file and meeting with us, we asked her if there was any hope. She said I see no reason that you cannot have a success pregnancy. Then she went to work for us. We selected Shady Grove Fertility because it was the only local clinic that offered a guarantee (shared risk) program. That was the best decision we could have made. Dr. Namnoum was very kind, compassionate and supportive. She is the most hands-on and thorough doctor we encountered. She personally attended almost every ultrasound (and there were countless) and personally called us with test results. She was very encouraging when we encountered mid-cycle delays. It took us 3 IVF attempts with donor eggs before Dr. Namnoum helped us realize our dreams of parenthood. I am now 19 weeks pregnant. When we graduated to our OB, it was obvious she was genuinely happy for us. You are not just a statistic with her. She legitimately cares about her patients and she gets results. If you are battling infertility and want the best care – look no further. Thank you Dr. Namnoum!

She is the best. You are lucky to have her as your doctor.

Dr. Namnoum was very kind, compassionate and supportive. She is the most hands-on and thorough doctor we encountered. She personally attended almost every ultrasound (and there were countless) and personally called us with test results. She was very encouraging when we encountered mid-cycle delays. It took us 3 IVF attempts with donor eggs before Dr. Namnoum helped us realize our dreams of parenthood. I am now 19 weeks pregnant. When we graduated to our OB, it was obvious she was genuinely happy for us. You are not just a statistic with her. She legitimately cares about her patients and she gets results. If you are battling infertility and want the best care – look no further. Thank you Dr. Namnoum!

we did shared risk - guarantee program - $30,500 for live birth or money back.

Dr. Namnoum is kind and has good "bed side manner". She was not as thorough as she could have been in my PCOS diagnosis. She seems a little distant and I would prefer a doctor with more warmth. IVF seems to be the default treatment for most fertility clinics and GRS (Shady Grove) is no different. Maybe the truth is that the doctors don't really know how to fix PCOS.

You have be be your own advocate and also educate yourself. Much of the responsibility is on the patient to be well read on their condition and treatment. It is very difficult to get ahold of the doctor. There is no patient portal or email. The office rarely picks up the phone and you must leave a voicemail. Be prepared for some bad games of phone tag.

She didn't seem to care to know about my BBT or CM. Most importantly she didn't help me to treat PCOS. It felt like I was on a fast track to the IVF money making machine.

With my diagnosis of PCOS, she suggested taking Letrozole, a trigger shot, IUI, then progesterone suppositories. It did not result in pregnancy. I immediate started another IUI cycle until they found a polyp and we cancelled the IUI and just did a medicated cycle instead.

At first my nurse was very cold. She acted irritated about the questions I had and tried to get off the phone with me quickly. It was difficult to get her on the phone.

Strengths: Nice waiting area and offices, receptionists are friendly. Weaknesses: Must pay for parking, there seems to be poor communication among the staff. I had to tell the lab technicians what tests were needed, the ultrasound technician what the plan was, etc.

Billing was very confusing. I was told that a surgery to remove a polyp was one and amount and got a much bigger bill. IUI cost around $450 and the meds add another $350 to that.

n/a

She is really knowledgeable of clinical information but not as personal as other clinicians or nursing staff. I think it would have been a better experience if I was able to lose weight in her time frame. I also think she would have been more comfortable if there was an explanation for my infertility; because right now we do not have a diagnosed reason. Dr. Namnoum has a great support staff around that interacts with her patients in a great way. I am always amazed that they remember me and acknowledge where we are in our treatment or journey. I continue to go to Dr. Namnoum because of her clinical knowledge and her supportive staff. I also think it is important to recognize that they often listen to the patient. I never wanted to do an IUI to conceive and Dr. Namnoum works hard to prevent us from having to utilize that option on a regular basis. She also encourages a second opinion at all times which I like. She is not a cocky know it all doctor. She literally will conduct research in your presence to determine the best course of action for you. I also like that I feel like I am included in my care and my voice really matters.

I would say go in with an open mind and provide your input throughout the entire journey.

She seemed to care about helping us meet our goal to have a family.

I was on Letrozole and clomid to produce more eggs and improve my ovulation to increase fertilization. I also had 1 IUI because of the greater chances of conceiving with the procedure.

The nursing staff is the clinic's best asset. They always showed compassion and were very knowledgeable. I always felt like I was in good hands.

Dr. Namnoum was compassionate and knowledgeable. However, she does not have strong recommendations for courses of treatment. She provided education and allowed me to make the call about what to do next. I would have prefered more direction from our doctor.

Bring all questions to your appointments. It is difficult to get in touch with her otherwise.

The office staff that I encountered at the remote office at Piedmont Hospital were always very friendly. The staff at the main location near Northside Hospital were not very friendly or compassionate. There were some miscommunications regarding the reason for one of my visits to the main location and I was made to feel like it was my fault.

All of my and my husband's tests came back normal, so we were diagnosed with unexplained infertility. I started seeing Dr. Namnoum after doing 3 cycles of clomid under my primary OB/Gyn practice. We did 2 more cycles with letrozole with Dr. Namnoum. Under my own motivation, I started acupuncture and did the Whole30 diet. Dr. Namnoum was supportive of these lifestyle changes and my desire to see what happened during an unmedicated cycle. This cycle resulted in a pregnancy. Unfortunately I had a miscarriage at 9 weeks. When we were ready to start treatment again, she suggested a medicated IUI. I took Letrozole and a trigger shot prior to the procedure. This cycle resulted in a negative pregnancy test.

The nurses were competent, but did not communicate well. There is no way to get in touch with the practice after hours or on weekends. Even when you call during normal business hours, you ALWAYS have to leave a voicemail and wait for a returned call. The phone doesn't even ring, it just goes to voicemail.

Some of the staff are very friendly. The financial support person, Candice was great. This clinic's biggest weakness is communication. There is no way to get in touch with someone after hours or on the weekends. Even when you call during normal business hours you always have to leave a voicemail and wait for a call back. The phone doesn't even ring, it just goes to voicemail.

I have infertility coverage through my insurance, so most of these visits were covered.

Dr. Namnoum is very knowledgeable and follows the typical protocol when one is labeled as infertile. She has a very sweet bedside manner, as well as, takes time to explain each procedure/process. Dr. Namnoum is very gentle and has a soft spoken voice.

Do your homework.

Dr. Namnoum and her nurse call you by name every visit as well as hug you and tell you they missed you if it has been a while between appointments. The staff really gets to know you and calls to check on you, as well as, wishes you the best of luck after each appointment.

I did 2 IUI's with Dr. Namnoum so far. She prescribed femara for both rounds taken during days 3-7 of your cycle with a trigger shot of gonadotropin after an ultrasound on day 10 to assess if there are viable follicles to perform the IUI. If ultrasound looks good then trigger shot taken on day 13. IUI performed on day 14.

Every one at GRS, either of the locations, is very friendly and helpful. Dr. Namnoum's nurse is Tracy. Tracy is who I communicated with mostly and saw in the office before appointments. Occasionally, I saw another nurse and nursing staff all of which were of the same quality.

GRS has many different locations around the Atlanta area. The doctor's are at different locations on different days which is helpful for people who have to travel. The clinic is very clean with many smiling faces and information/literature waiting for you. They get results back to you as soon as they get them in. Communication is of very good quality!

Most of our cost were copays, medication cost, and paying for the cost of the testing. Many of the genetic screening test cost us over $1,000 each. The most a medication cost us was $250.

Dr Namnoum and Shady Grove Fertility have helped make my husband and my dream of a family a reality. For a little while, I never thought I would be saying those words… but Dr Namnoum truly believed in our ability to have a baby, and she stayed hopeful when we had given up all hope. You never feel like a patient when with Dr Namnoum; she never rushes your meetings, is always on time, and answers all of your questions and concerns.

Be completely honest. Do not hold back. Ask her any crazy question or concern that comes to your mind.

You never feel like a patient when with Dr Namnoum; she never rushes your meetings, is always on time, and answers all of your questions and concerns. The staff gets to know you personally, and everyone becomes invested in your success.

First round of IVF with a fresh embryo transfer, Dr Namnoum encouraged us to get the embryo's PGS tested but we decided against it. The first transfer failed and we had 3 embryos left. Since my insurance only pays for 3 cycles/transfers, Dr Namnoum recommended doing another IVF cycle, getting them tested, and doing a FET. We went through with it and finally are pregnant!

The staff gets to know you personally, and everyone becomes invested in your success.

The clinic has only 5 minute wait times and the staff gets to know you personally. They treat you like a friend and become personally invested in your success. Everyone is so kind, professional, and understanding to your situation.

Dr Namnoum is a not a chatty doctor, but she is kind and listens and made me feel like an individual, not a practice statistic. She immediately did tests that the previous doctor didn't even consider and the resut was pregnancy in our first round of IVF.

Dr Namnoum is a kind person and a talented doctor, but she is not chatty so don't expect long conversations.

Dr Namnoum treated me as a person instead of being part of a protocol. I never felt like she saw me as a statistic for her practice success. It felt like Dr Namnoum and her staff really wanted us to succeed and she listened to us when we had questions and always answered them honestly and without fluff.

Dr Namnoum put us on an antagonist protocol. I started with birth control pills and then a combination of Follistim and Cetrotide with an HCG trigger shot and then Progesterone injections once the transfer was done until 11 weeks pregnant. Results were exactly what we wanted - a successful pregnancy!

Pam Spencer was AMAZING. She answered emails efficiently, communicated every detail needed and was always there to answer questions - no matter how silly they were. The rest of the staff at the clinic were all great from the person who drew my blood to the nursing assistants.

I think everything about this clinic is great except that you have to pay for parking!

We transferred 1 embryo as there was no indication that multiple embryo transfer was necessary.

Dr. Namnoum is very Knowledgeable and quite Kind. I felt that Dr. Namnoum can be A little too frank though. I left each visit a little deflated. I understood the reality of my age but delivery is important. Dr. Namnoum is great though and she knew her stuff. However, I felt that my age was an automatic deterrent and I was pigeon holed.

You will get a very knowledgeable physician

She was great. She paid attention. The staff was horrible. Too busy. Felt like a mill.

Clomid. It was challenging as my spouse was out of the country. Blocked tubes- did not really understand that whole process and did not get a clear answer on that.

The office staff was not that great. It was too busy there. Appointments took hours.

Very nicely decorated. I liked the fact that the tests were done in house. Staff was courteous but Way too busy. It took hours. I’m not sure how well organized they were. They were hard to reach by phone and email. Trying to get some questions answered was very tedious. After you left the physician who knew her stuff, it was not that great for me afterwards

We discussed it and she was certainly receptive

Dr. Namnoum is thorough and detailed. She is easy to talk to and explains procedures/options well. I feel like she really cares and I am not just another number There are times when I feel a bit rushed when seeing her but I have learned not to let her leave the room until I have all my questions/concerns answered.

Do not be afraid to ask questions.

It took more than a few appointments to feel like a human but I think this was just part of the process.

IUI (Letrozole, Ovidrel) IUI (Letrozole, Gonal F, Ovidrel)

IUI Nurse - not very organized. Responded with short answers, almost as if my questions were an inconvenience. Nursing Staff - helpful and friendly

Clinic is going through some growing pains and it is very noticeable. At times it can seem a bit disorganized (recently transitioned from paper to electronic). The clinic is small and waiting room can be awkward at times. The Doctor is what keeps me from switching clinics.

$40 copay for each visit.

She was very encouraging to my wife and I. She seemed to know what she was talking about and always had an answer to any of our questions. She helped us try to eliminate what the problems were and how to solve them.

Ask questions.

They were friendly, nice, and seemed like they cared.

My wife took medication for 5 days. Then went in for an ultrasound to check follicles. A trigger shot was given the day before the IUI was done.

The nursing staff is very friendly and encouraging. They are always smiling and call you by name.

Some strengths of the clinic would be that they get results, do what it takes to get the results you are wanting, and help you figure out the financial side of everything.

What cost the most were the genetic screenings and medication.

I truly appreciate the excellent IVF work performed by Dr. Anne Namnoum and her staff at GRS. I received professionalism, compassion and top of the line care.

She will look out for your best interest, so that your body is optimal to receive the transfer.

Dr. Namnoun is highly intelligent, wise and personable. She is a skilled RE who is positive.

Before IVF began, Dr. Namnoum removed polyps from my service, which was something I truly needed. Genetic testing revealed that I was have a little girl, even before the FET. My Original date for FET got pushed back because a follicle was growing, despite the Lupron. Dr. Namnoun wisely updated my protocol, so that my FET was at the right time.

Gail and Dawn were both thoughtful, friendly, smart and detailed. They answered all my questions and taught my husband how to administer the numerous at home shots.

Nice clean office Friendly staff

14,000

The Dr is okay, I feel left out on my fertility plan. Emotionally not there for me as much as I would like. Always hard to contact and always have to wait away before I can get a call back. It has been really inconvenient for us in the past.

Be patient with the whole process.

Was never followed up with. Always wondered what our next steps were going to be. Emotionally wasn't there for us

I don't recall

Terrible customer service. I would sit for 8 hours before I could get a call back

Seems like they are low on staff. I am always waiting to be contacted. Emotionally not with the patients. Costs are cheap which is a good thing, don't raise them now. It is fast when you are scheduled and in the office.

I don't remember

N/A

Dr. Namnoum was the best doctor choice we could have made. She spoiled us and made us feel like family during treatment. We miss going to her office and seeing everyone there. We are proud to say we are currently 19 weeks pregnant with our bundle of joy. We are also very thankful to Dr. Namnoum for making our dream a reality!

Dr. Namnoum was great in making me feel like a patient and not a number. Her and her staff were great to work with.

The clinic was great! Would recommend that anyone visit Shady Grove Fertility and see any of the doctor's at the Meridian Mark location. We had the best experience. They are helpful, friendly, kind, compassionate. Everyone cares about the patients needs while they are there.

She was amazing. Hands down the best. When we lost our first pregnancy due a miscarriage she was so kind hearted. Every time a treatment failed she was so positive that we would still get there. Sure enough she was right. We were blessed with identical twin girls. We named one of our twin girls middle names after her.!

She will treat you as a person and not just a patient. She will always listen and care for you and your journey. She will do everything in her power to help your dreams come true.

She was the best doctor for the worst storm I have ever faced! Treated my husband and I like angels and we thank god for her every and twice (for our twin baby girls).

Can’t remember exactly. But they gave a protocol calendar for meds and that was helpful!

She was amazing!!!! One of the sweetest and caring souls in the entire planet!

Financial dept wasn’t the best. They had a rude girl working the front desk for a while and she has an awful attitude. Unfortunately she was the only “bad experience” we ever had there. I ended up letting shady grove know about this so they could fix the problem

$6,000

She was for only putting one embryo in in hopes for one healthy pregnancy.