Annette Lee

The entire staff at ARM is incredibly friendly and helpful. Getting an early morning monitoring appointment was essential to my being able to pursue treatment. I never had a problem scheduling an appointment and all my calls were returned same day. The only negative I can say about ARM is that I didn't always receive an email with my lab results, it varied greatly depending on who was monitoring me that day. But I did receive a phone call which is appreciated.

Strengths: Organized and staff is friendly. Office runs smoothly and you will always receive a phone call back if you call and leave a message on the nurses line. Weaknesses: Lansdale office is not open on weekends. Have to go to main abington.

I don’t hear a lot of success stories from people at this clinic but I think they’re a smaller scale than some of the other clinics around here. The locations are fairly convenient which is very helpful during monitoring. There’s one front desk receptionist who isn’t welcoming, but other support staff has always been friendly and kind. Rates seem competitive and there is a lot of experience with the team of doctors but I don’t like working with various doctors during the same cycle.

The PA's- Annu and Sarah are extremely friendly, caring, and dedicated to your case. We really appreciated all of the staff members. The phlebotomists are professionals!!! I was getting blood drawn 1-3 times a week, one of my arms has really crappy vessels so they mostly drew on the same arm all the time and almost always got it on the first stick. I was primarily at the Lansdale office but sometimes we would go to Abington. The lady who did the IUI was very nice and I felt comfortable during the procedure. We saw a few other doctors there on days I went when Dr. Lee wasn't working and they are great. The biggest strength I believe is the staff and their support with you through the process which is both mentally and physically demanding. Dr. Barmat and the surgery staff were excellent during my egg retrieval. I was nervous but everything went smoothly and it ended up being the easiest part of the whole process. The only weakness is to make sure that the discharge instructions (on the typed paper sent home with you) matches up with what the doctor discussed. There were a few times when a different drug was listed or different timing. I think this was only because our protocol was slightly different that the one used most often. We brought our concerns up with Dr. Lee and she handled the discussion extremely well, very professional, and told us how she was going to improve communication with the staff. Overall, we're extremely happy we used Dr. Lee at Abington Reproductive (Now called Sincera). I definitely recommend her and her staff for fertility treatment. Thank you to all their staff!

Never a number, always a person

Billing department can be tough to get aim contact with. However once you do they are very helpful. It is easy to make an appointment. They had fragrance plug ins that can be over powering at the Abington office. Office at Abington looks outdated. The Lansdale office is newer.

There are a lot of locations so it can be difficult to talk to a specific office. The IUI has to be done at the main clinic in Abington because that's where they store the sperm. So that is a longer drive depending on which office you normally use, plus it's a different staff. The good side to all the locations is there was one very close to my house which made all the appointments less of a hassle.

I would suggest you trust the process. Don't second guess what the plan is. Dr. Lee is brilliant and knows her stuff! I know it's hard when you experience infertility but her main goal is to get you pregnant!

Welcoming, informative, helpful.