Armando Arroyo
Boston IVF
Available Lines of Communication
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Direct line to nurse
Direct line to nurse
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Medical SchoolUCLA
ResidencyU. of Arizona
FellowshipUCSD
Boston IVF - The Syracuse Center
5792 Widewaters Parkway
Syracuse, NY 13214
3157033050
40 assessments
6
6
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS
6
6
Dr. Arroyo is a very kind man and explains things thoroughly. He and his wife also went through infertility, so he understands what we're going through. He is very diplomatic and doesn't have super strong opinions, but does offer occasional advice. I do wish there was more direct communication. I usually have to talk to a nurse, who then talks to him, and then gets back to me.... I actually get to see him during visits unlike my other doctor.
Boston IVF – Syracuse is very clean, and they are usually on time with appointments. It's still a fairly new clinic... The nursing staff is ok. There aren't that many. They are friendly, but they don't really go above and beyond what their job is.... The ultrasound tech and nurse had conflicting info...TWICE on how thick my lining was and how many follicles/size.... It's not super convenient because you have to get bloodwork and ultrasounds before 10 am
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS
6
6
How was your experience with Armando Arroyo at Boston IVF - The Albany Center?
Dr. Arroyo is a very kind man and explains things thoroughly. He and his wife also went through infertility, so he understands what we're going through. He is very diplomatic and doesn't have super strong opinions, but does offer occasional advice. I do wish there was more direct communication. I usually have to talk to a nurse, who then talks to him, and then gets back to me. But I think it's that way in a lot of cases.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Albany Center?
Dr. Arroyo is very friendly, and I actually get to see him during visits unlike my other doctor.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Albany Center and their degree of success.
2 timed intercourse with Letrozole (no trigger). In the middle of first IUI cycle with Letrozole and trigger. I previously went through 2 IUI cycles and 1 egg retrieval and 4 transfers at a previous clinic. I took some time off, and we're kind of starting over again since my body seems to want to try to work again. So far, I have only gotten negative results, and my luteal phase is shorter on these protocols.
Describe your experience with the nursing staff.
The nursing staff is ok. There aren't that many. They are friendly, but they don't really go above and beyond what their job is.
Describe your experience with Boston IVF - The Albany Center.
Boston IVF – Syracuse is very clean, and they are usually on time with appointments. It's still a fairly new clinic, so I don't think they have too many patients yet. It's not super convenient because you have to get bloodwork and ultrasounds before 10 am, and they don't have a lot of really early appointments, which makes it difficult with work schedules. I usually see nurses when I go, and rarely the doctor.
Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Albany Center.
All treatment so far has been covered by insurance (IUI, testing, drugs, etc.)
What specific things went wrong at Boston IVF - The Albany Center?
- Provided conflicting information
- Read less
10
10
Age
26 - 28
Treated
2017 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Endometriosis, PCOS, Unexplained
10
10
I have only been treatment by Armando a few times. But every experience I have had with him have been great! He took time to explain everything in detail to me and continually reassured me. Straight from my consultation he took me right in to do my initial tests and told me I was a good candidate to start fertility treatments. He did the tube test and showed me that my tubes were clear. He was very positive and made me feel comfortable.
CNY buffalo has the most amazing nursing staff I have ever had the pleasure to work with. Kris Ziegler in particular has been absolutely amazing to me. She has gone above and beyond to make sure I had the right care. She has even referred me to specialist and has gone out of her way to get me in contact with any resources I may need. The whole team is extremely compassionate and make me feel like this is a team effort and that I am not alone.
Age
26 - 28
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI
Diagnosis
Endometriosis, PCOS, Unexplained
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
I have only been treatment by Armando a few times. But every experience I have had with him have been great! He took time to explain everything in detail to me and continually reassured me. Straight from my consultation he took me right in to do my initial tests and told me I was a good candidate to start fertility treatments. He did the tube test and showed me that my tubes were clear. He was very positive and made me feel comfortable.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Just expect to spend more time with nurses than Armando.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I have worked closely with the nurse Kris Ziegler at CNY. She has been absolutely amazing. She takes time to explain what is going on and has referred me to specialists. She is the first doctor in my lifetime who I believe cares and is trying to figure out what is going on with me.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Prior to coming to CNY I did multiple medicated and monitored cycle with my gnyo before being referred to CNY. After initial testing and consultation everything came back good. Although, I was diagnosed with PCOS. The first step was a medicated cycle with monitoring and intercourse. That ended in a negative. I didn't respond well to letrozole so I was moved to injections. I started gonal for 2-3 more cycles with no luck as it was tricky trying to get the right dosage for with my PCOS. We have had to cancel a few cycles based on having too many eggs and/or not having a mature egg. I am now ready to move onto IVF.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler)
CNY buffalo has the most amazing nursing staff I have ever had the pleasure to work with. Kris Ziegler in particular has been absolutely amazing to me. She has gone above and beyond to make sure I had the right care. She has even referred me to specialist and has gone out of her way to get me in contact with any resources I may need. The whole team is extremely compassionate and make me feel like this is a team effort and that I am not alone. I cannot thank the CNY buffalo team enough.
Describe your experience with CNY Fertility Center.
CNY's strength are how compassionate they are. They take the necessary time with their patients to make sure they get the best care possible. The clinic itself is beautiful, you do not feel like you are in a doctors office but a spa. The only weakness I can thing of is the wait time but that doesn't bother me because I know they are giving other patients the same care and attention they give me.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Each IUI cycle cost around $1,500, medicated cycle was around $1,000.
IVF will cost around $8,000-10,000
I have spent around $8,000 to date on fertility treatments.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Have not started IVF yet.
- Read less
10
10
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
Endometriosis, Recurrent Pregnancy Loss
10
10
He [Dr. Armando Arroyo] knew exactly who we were and what our details were at every visit...I had a very tricky schedule as I had moved to Canada before transfer. He was very good about arranging phone calls and making a protocol easier for travel. He is warm and always seemed happy to see us...Trust that he is part of a larger, highly successful team. He knows the latest research and is open to talking through your ideas. You have a voice in the path ahead. He is an interlocutor, not an authoritarian.
The main nurse [at Boston IVF Syracuse], Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks!...This is a new clinic with a great staff. Abby at the front desk is cheerful and Mel is a wonderful embryologist who spent a bit of time to assist with moving my embryos across town and then prepping them for transfer. The blood and ultrasound team is also small, so you see the same faces often and they are all very good!
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Endometriosis, Recurrent Pregnancy Loss
10
10
How was your experience with Armando Arroyo at Boston IVF?
He really gives patients the respect they deserve. I am a professor and I felt like my last clinic spoke to me like I was dumb all the time. Dr. Arroyo assumed I was knowledgeable and engaged with any research I had done and never dismissed it. We had good conversations and we felt very confident that we made a good choice to move clinics. I had a very tricky schedule as I had moved to Canada before transfer. He was very good about arranging phone calls and making a protocol easier for travel. He is warm and always seemed happy to see us.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
Trust that he is part of a larger, highly successful team. He knows the latest research and is open to talking through your ideas. You have a voice in the path ahead. He is an interlocutor, not an authoritarian.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
Dr. Arroyo is a good mix of understanding and straightforward. He sat with us and looked at our results and talked to us about a treatment plan for my situation. At my last clinic most women were on the same protocol with a dozen medications. Dr. Arroyo showed me why I didn't need most of them. I spoke to him more in my six months at this clinic than I spoke to my previous specialist in 2.5 years. He called regularly as we organized moving embryos from another clinic. He attended most of my ultrasounds and helped me understand how things were progressing. He knew exactly who we were and what our details were at every visit.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
This was my third frozen transfer (not PGS tested embryos). We debated another stim plus PGS of all, but I wasn't up for it. I had a lap/hysteroscopy before and that could explain success. I did a longer estrogen protocol than I was used to. My lining wasn't great so we gave it an extra week. I was on progesterone suppositories and shots (only ever 3 nights) up to 10 weeks pregnant. My previous transfers at another clinic I was on a dozen medications, many out of pocket and thousands of dollars. It was great to have fewer meds to keep track of. I made the process less stressful. We had two frozen day 3 embryos. Transferred 2 and now 19 weeks with a singleton!
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Jill L)
The main nurse, Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks! So lovely!
Describe your experience with Boston IVF.
This is a new clinic with a great staff. Abby at the front desk is cheerful and Mel is a wonderful embryologist who spent a bit of time to assist with moving my embryos across town and then prepping them for transfer. The blood and ultrasound team is also small, so you see the same faces often and they are all very good!
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
I am very fortunate to have excellent insurance. My co-pay for visits was 20$ They did not recommend anything not covered by my insurance.
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10
10
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Treatment
8 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
He [Dr. Arroyo] answered all my questions and concerns, he even brought questions of his own for me which made me feel like he cared about me as a person...I felt like he understood what I wanted about this treatment, I wanted to be included and feel like a human and not just some random person...was available when I needed. After my miscarriage I went back to see the doctor, 5 months later, and once again he came equipped with all the tools I needed for the new journey ahead.
CNY makes me feel at home, they know me by name and they know my story. When I call they always answer with a smile on their face and they never cease to amaze me. They are willing to answer all my questions and go over everything my brain can think of...The nursing staff at CNY Rochester is amazing. I absolutely adore these ladies. They take their time when I am there, they make sure I know all the how's, when's, where's and why's before I leave the office and they have always been available when I've had questions or problems with insurance. They are warm hearted and so kind.
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Race
Latino
Income
$0 - $49K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
I first went to see an RE in June 2017 after trying for 2 years with no positive outcomes. My 1st appointment was with Mr. Arroyo and I felt like he understood what I wanted about this treatment, I wanted to be included and feel like a human and not just some random person. Dr. Arroyo answered all my questions and concerns and was available when I needed. After my miscarriage I went back to see the doctor, 5 months later, and once again he came equipped with all the tools I needed for the new journey ahead. He answered all my questions and concerns, he even brought questions of his own for me which made me feel like he cared about me as a person.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is a wonderful person, do not be afraid to ask questions as there is no stupid question, just unanswered doubts.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
CNY makes me feel at home, they know me by name and they know my story. When I call they always answer with a smile on their face and they never cease to amaze me. They are willing to answer all my questions and go over everything my brain can think of.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
When I first started this journey, we started using Femara along with the prenatals, baby aspirin and prednisone, this was done for the 1st 5 iui's which one of them resulted in a pregnancy which later turned into a miscarriage. After the miscarriage, the doctor did not want to do pills anymore as he believe my body would not react the same way so we switched to injectables, Gonal-f and monitoring every other day until at least 1 or 2 follicles were over 18mm then doing another iui. As of today we have included clomid along with injectables to give my body other options since they have not been working up to now.
Describe your experience with the nursing staff.
The nursing staff at CNY Rochester is amazing. I absolutely adore these ladies. They take their time when I am there, they make sure I know all the how's, when's, where's and why's before I leave the office and they have always been available when I've had questions or problems with insurance. They are warm hearted and so kind.
Describe your experience with CNY Fertility Center.
CNY Rochester is an amazing clinic, with so many add-on benefits. I love the fact that they open as early as 630am which makes it so much easier for me to go before going to work and they are always available to work around my schedule for iui and bloodworks. I would love for the Rochester site to be able to do more of the surgical procedures as Syracuse is about 90mins away.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
After meeting my $3000 deductible all prescriptions and IUI are covered 100%. My insurance covers medications at $70 each as they are 3rd tier medications. An IUI out of pocket would be around $600 without insurance including the sperm wash. So far I have spent around $7000 in a year and half of treatment without doing IVF.
What specific things went wrong at CNY Fertility Center?
- Provided conflicting information
- Read less
10
10
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Treatment
7 IUI, Donor Sperm
Diagnosis
Male Factor
10
10
He was very sympathetic to me for my recent loss. Also for the reason of my infertility. He explained what treatment course I should take before I went on to try IVF. Dr Arroyo made me have the feeling of not giving up on becoming pregnant. ... He suggested I try two more IUI cycles before I moved on the IVF. I would also start using injectable medication instead of pili form.
I always understand what I need to do when I leave the office. I feel more relaxed and more like a person with the staff at CNY. ... Only once I did not receive all call for my STAT blood work. But It could of been because I went to an outside lab. I'm not blaming the staff on that. ... I was always greeted when I walked in the door by my name. I never had to be asked who I am.
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, Donor Sperm
Diagnosis
Male Factor
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He was very sympathetic to me for my recent loss. Also for the reason of my infertility. He explained what treatment course I should take before I went on to try IVF. Dr Arroyo made me have the feeling of not giving up on becoming pregnant. He also shared success stories of people getting pregnant which made me have hope that one day it will be me.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Stay strong through this journey. There are a lot of downs before there are ups. In the end I believe in the end it will all worth it.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I was always greeted when I walked in the door by my name. I never had to be asked who I am.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
He suggested I try two more IUI cycles before I moved on the IVF. I would also start using injectable medication instead of pili form.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Zegler)
Everyone was so nice to me they made me so comfortable. I always understand what I need to do when I leave the office. I feel more relaxed and more like a person with the staff at CNY.
Describe your experience with CNY Fertility Center.
The environment is very warm and inviting. It does not feel whatsoever like a Doctors office. I would actually go bare foot in the office. The staff are always so friendly and they know you by name. I never feel rushed like I am on an Assembly line when I have my appointments. I love the fact when I go CNY there is not thirty people in the waiting room. Also they work with your appointment times because it is not easy working a full time job having to leave during work.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
My first visit was 550.00
4 IUI motoring cycles at 700.00
3 Artificial Inseminations at 162.50 each
3 thaw cryopreserved Sperm at 162.50
Plus medications
I had 4 IUI's before I came to CNY
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A have not did IVF
What specific things went wrong at CNY Fertility Center?
- Failed to call with results
- Read less
8
10
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
10
Dr. took the time to discuss protocol, medications, answer questions,.discuss results,.discuss next steps after miscarriage, and didn't rush us off the phone. Seemed genuine in his care for us and our wishes.... 350 gonal f , ldn, prednisone, cleocin, zpack, with bloodwork and ultrasound monitoring 3 days before trigger. Went to new york for egg retrieval. Started fresh transfer meds including progesterone and estradiol. Transferred 2 day 4 embryos. Successful pregnancy witg twins and miscarried at 7 weeks
I was extremely happy with clinic [at CNY-Syracuse] and staff at retrieval but not impressed with staff at transfer. Transfer staff was not thorough and I was not informed of what was happening. We were left in the room after transfer with no directions and no one checked on us for over 10 minutes. We ended up leaving the room and still no one checked on us. I had acupuncture before and after transfer which was great.
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
10
How was your experience with Armando Arroyo at CNY Fertility Center?
I only talked to him on the phone but he made us feel like we were important and not just another couple having issues. He was genuine and caring. He explained different options and the potential risks.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
He is very thorough and will repeat himself to ensure you understand what he is saying so just have patience
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. took the time to discuss protocol, medications, answer questions,.discuss results,.discuss next steps after miscarriage, and didn't rush us off the phone. Seemed genuine in his care for us and our wishes.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
350 gonal f , ldn, prednisone, cleocin, zpack, with bloodwork and ultrasound monitoring 3 days before trigger. Went to new york for egg retrieval. Started fresh transfer meds including progesterone and estradiol. Transferred 2 day 4 embryos. Successful pregnancy witg twins and miscarried at 7 weeks
Describe your experience with the nursing staff.
The nurses I had talked with were very caring. There were times when I would get conflicting answers and was confused. Also, it is hard to get a hold of or get a call back from a nurse after leaving a message. I used the patient portal most of the time which I received faster results.
Describe your experience with CNY Fertility Center.
I was extremely happy with clinic and staff at retrieval but not impressed with staff at transfer. Transfer staff was not thorough and I was not informed of what was happening. We were left in the room after transfer with no directions and no one checked on us for over 10 minutes. We ended up leaving the room and still no one checked on us. I had acupuncture before and after transfer which was great.
Describe your experience with your monitoring appointments at CNY Fertility Center.
I was an out of state patient so I monitored in ohio and not in new York
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
$3900 plus monitoring and medications
What specific things went wrong at CNY Fertility Center?
- Failed to call in prescriptions to pharmacy
- Provided conflicting information
- Failed to convey critical information
- Read less
10
10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
IVF
Diagnosis
—
10
10
He [Dr. Armando Arroyo] sat with me for quite a while and talked to me as a friend. Very smiley and confident that he can help. He is very assuring and helped me feel better as well. When we went through my procedure he was very patient and explained everything both before during and after the procedure. Dr. A has a great personality and passion for what he does.
It [CNY-Buffalo] is beautiful, peaceful, and very clean! It is also comforting and very homeish. The waiting room has a fire place and tea and coffee, beautiful pairings and sculptures. The consult rooms have cozy chairs and couches. The colors are very easy and comforting as well... The nursing staff and receptionist are all so awesome, very kind and understanding. Some times they are understaffed though
Age
34
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
—
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He sat with me for quite a while and talked to me as a friend. Very smiley and confident that he can help. He is very assuring and helped me feel better as well. When we went through my procedure he was very patient and explained everything both before during and after the procedure. Dr. A has a great personality and passion for what he does.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Don’t worry! Dr. A will explain everything!!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He is very friendly, helps you understand and asks if you have questions, he always is smiling and very helpful!
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Dr. Arroyo talked with me for over an hour during my initial visit. He went through several procedures that I would need, as we are in the process of a pgd
I needed two tests done first and my husband needed an SIS as well. I know that we are not I fertile, but my husband and I are both carriers for Spinal Muscular Atrophy, as our daughter, Saydee passed away from respiratory failure in 2016. Dr. A also ordered genetic testing for both my husband and I, to help uncover which genes are affected. We will be utilizing pre genetic diagnosis with invetro fertilization in the near future.
Describe your experience with the nursing staff.
The nursing staff and receptionist are all so awesome, very kind and understanding. Some times they are understaffed though
Describe your experience with CNY Fertility Center.
It is beautiful, peaceful, and very clean! It is also comforting and very homeish. The waiting room has a fire place and tea and coffee, beautiful pairings and sculptures. The consult rooms have cozy chairs and couches. The colors are very easy and comforting as well
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Not sure yet, but all of my visits have just been copays so far
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We will be using eSET for our IVF, as our embryos will be diagnosed and tested for SMA
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10
10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Male Factor
10
10
Dr Arroyo listened to us, what we want, and answered our questions. He did not talk over us, make us feel stupid, or give us false hope. He explained everything from potential options to finances. His answers were not cookie cutter and they felt honest and personal.... Dr Arroyo requested my husband see a urologist and that I have an ultrasound to show if my tubes were open. He wanted to make sure that I was not an additional factor. He believed my husband needed additional testing due to his extremely low sperm count. He offered options for us such as freezing sperm now.
The clinic [CNY Fertility Center-Hamburg] is extremely clean, relaxing, and beautiful. It is designed ideally for creating a calm environment where anyone would feel relaxed. I did not find any weaknesses. I really enjoyed my visit each time I have gone, even when I have been nervous.... He advised that if we went with ivf, it would be around $850 for testing, $3000 for meds that would need to be paid up front, and $4000 for the extraction and transfer which could be spread out over 1-2 years. The nurse talked to me about compassionate care.
Age
34
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
We are in the very beginning stages and have only been to the clinic a couple of times but each time was great. The clinic itself was nice and the dr was great. He did my ultrasound and testing and was fantastic. He assured me the whole way, kept me updated, and asked if I was ok multiple times throughout the process which really made me feel better.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Have all your questions ready but don’t be afraid to ask more. They will all be answered and answered honestly. You will not feel lied to or made to feel like you are there only to financial profit the dr. He works with you and understands the process. Listen to him!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr Arroyo listened to us, what we want, and answered our questions. He did not talk over us, make us feel stupid, or give us false hope. He explained everything from potential options to finances. His answers were not cookie cutter and they felt honest and personal.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Dr Arroyo requested my husband see a urologist and that I have an ultrasound to show if my tubes were open. He wanted to make sure that I was not an additional factor. He believed my husband needed additional testing due to his extremely low sperm count. He offered options for us such as freezing sperm now.
Describe your experience with the nursing staff.
I have never had a bad experience with any of the nurses there. Everyone has been extremely nice and understanding. They show compassion and do not make me feel stupid or a burden. They have never rushed me through my appointments.
Describe your experience with CNY Fertility Center.
The clinic is extremely clean, relaxing, and beautiful. It is designed ideally for creating a calm environment where anyone would feel relaxed. I did not find any weaknesses. I really enjoyed my visit each time I have gone, even when I have been nervous.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
He advised that if we went with ivf, it would be around $850 for testing, $3000 for meds that would need to be paid up front, and $4000 for the extraction and transfer which could be spread out over 1-2 years. The nurse talked to me about compassionate care.
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10
10
Age
39
Treated
2018
Success with this Doc
?
Treatment
3 IUI, 7 IVF, 3 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Uterine Fibroids
10
10
Dr. Arroyo is a very compassionate doctor, who has made my husband and I very comfortable with the process and hopeful of our desired results. He is extremely knowledgeable and makes sure to go over every detail with us. He has always been available to answer any questions that we may have had.... He also has helped us understand our journey better, and put an actionable plan in place of what can be done better & differently in order to achieve m maximum success.
The clinic [CNY-Buffalo]has been amazing. It is welcoming and has all the ammenities and top knotch equipment. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.
Age
39
Treated
2018
Success with this Doc
?
Race
European, Black or African-American, Native American, Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
6th of 6 Docs
Treatment
3 IUI, 7 IVF, 3 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Uterine Fibroids
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is a very compassionate doctor, who has made my husband and I very comfortable with the process and hopeful of our desired results. He is extremely knowledgeable and makes sure to go over every detail with us. He has always been available to answer any questions that we may have had. Our situation has been very complex, with many roadblocks and a long history of unsuccessful transfers. We switched to him because of referrals of friends and wanted to feel as if we mattered and our situation was special. He made us feel as if we were his focus and his only patients, each and every time we worked with him! He's simply amazing!
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
To be prepared with all the questions that you may have for him, as he will certainly take the time to answer them all and make sure that you are comfortable with the steps that he puts in place.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo really took the time to understand is, our history, and what has worked and hasn't. He also has helped us understand our journey better, and put an actionable plan in place of what can be done better & differently in order to achieve m maximum success.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Well, we are in the very earliest stages of working with him, but so far, he thoroughly has gone through our history, what has worked and hasn't. He discovered that I had damaged fallopian tubes and fibroids that were causing my miscarriages and suggested that I have them removed. Due to that advice, the doctors discovered that I had the very earliest stage of cancer on one of my ovaries, so I had that removed as well, which very well could have saved my life, down the road. We are going to be doing the hormones and injections this month, in order to retrieve eggs, to make embryos. He did a lot of bloodwork, looking for genetic factors, that hasn't been done in the past, by other doctors. He checked my husband's sperm, and also suggested genetic testing on the embryos, when we do make them. He has been thorough with my healing process of my 2 surgeries, making sure that my uterus and lining healed properly and that it will provide for the best possible outcome in this procedure.
Describe your experience with the nursing staff.
All of the nurses that work with Dr. Arroyo have been amazing. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.
Describe your experience with CNY Fertility Center.
The clinic has been amazing. It is welcoming and has all the ammenities and top knotch equipment. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Costs were average and/or below average compared to other doctors that we've seen. The nice thing about CNY-Buffalo is that they allow you to do a payment plan, which has afforded us the opportunity to do these ivf procedures considering our financial status. It has been a tremendous blessing!
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We haven't gotten to the point of actual embryo transfer, with him, yet, however, he has stated that if I have really good looking embryos that he wouldn't be opposed to multiple transfers (due to my age) and freezing any that I have left, for future possible dates.
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10
10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve
10
10
When I first met him he seemed more like a laid back chill almost hippie like doctor. After talking with him for a bit I realized that his laid back calm nature was pleasant. He took time to discuss the process and the why. ... I was found to have a very low egg reserve ... He was very kind and not rushed he took his time explained things thoroughly and is very reassuring. ... we did the trigger shot so we can then Time when to come in for the iui which was the next day. We are currently in our two week wait window hopefully the results are positive
The only thing I can say to improve upon is that the results from labs are available on the [CNY Fertility Center] website for patients to see and I have not received phone calls to explain the results. ... So I would sway be more proactive on calling patients with the results before they can see them and worry ... Very friendly also took their time the whole office staff is very accommodating ... The office is set up like a spa you walk in and you would never know you were at a doctor office everyone is very pleasant there is hardly ever a waiti time. ...
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
When I first met him he seemed more like a laid back chill almost hippie like doctor. After talking with him for a bit I realized that his laid back calm nature was pleasant. He took time to discuss the process and the why. It was a nice change to feel like you were talking to a friend opposed to a medical doctor who is very hurried and on a schedule and very mechanical. Dr arroyo I feel is compassionate and aware of the sensitivity of infertility and understands most women have come there after many many months of trying and failing. A lot of times doctors don’t understand the desperation women have with wanting a baby so badly. I feel doctor arroyo gets it.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Don’t be thrown off by how laid back he comes across he is not like regular OB/gyn you have been seeing
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very kind and not rushed he took his time explained things thoroughly and is very reassuring.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I was found to have a very low egg reserve, so doctor arroyo reassured me that I still have thousands of eggs and not to worry. It just means we have to double the normal dose of injectable medications. First we did an hsg to make sure my tubes were open so that we weren’t wasting money with medications to make me ovulate for an egg that won’t be able to travel down the tubes if blocked. Once that was all set we started the meds and I had good response and made the goal of 2 follicles. Once they reached maturity we did the trigger shot so we can then Time when to come in for the iui which was the next day. We are currently in our two week wait window hopefully the results are positive
Describe your experience with the nursing staff.
Very friendly also took their time the whole office staff is very accommodating
Describe your experience with CNY Fertility Center.
The office is set up like a spa you walk in and you would never know you were at a doctor office everyone is very pleasant there is hardly ever a waiti time. The only thing I can say to improve upon is that the results from labs are available on the website for patients to see and I have not received phone calls to explain the results. Luckily I am a nurse and can read lab results with exception to what a good AMH and sperm sample is. So I would sway be more proactive on calling patients with the results before they can see them and worry
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
So far costs haven’t been high just got my first bill and it is much lower than expected. Medications were higher than anticipated but he was very honest on how mich things would cost
What specific things went wrong at CNY Fertility Center?
- Failed to call with results
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8
10
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
?
Treatment
5 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
8
10
In my case I have pcos and unexplained infertility. I was in my early 20’s and with nothing else wrong besides pcos he [Dr. Arroyo] thought we would get pregnant no problem with IUI. However after 5 failed IUI’s that wasnt the case at all. So that was a bit frustrating to have so much hope that it would work no problem but then not work at all.... Other than that I thought he was really easy to talk to and gave me all the information I wanted about procedures and possible other options.
Everyone there [CNY]... was absolutely amazing except for 2 people. One was a nurse and one was a nurse practitioner (i think) anyway the one nurse everytime it was her i just cringed because she could never find my vein!... Strengths: Atmosphere(smell, decor, lighting, people) is amazing i always felt so calm and peaceful. Easy making appointments and feeling like your a vip patient. Weaknesses: Really only those 2 staff members I had a harder time with but even then they were really nice just not as amazing as the others!
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
8
10
How was your experience with Armando Arroyo at CNY Fertility Center?
In my case I have pcos and unexplained infertility. I was in my early 20’s and with nothing else wrong besides pcos he thought we would get pregnant no problem with IUI. However after 5 failed IUI’s that wasnt the case at all. So that was a bit frustrating to have so much hope that it would work no problem but then not work at all. (Not that it was his fault, no one knows why i wasnt getting pregnant.) Other than that I thought he was really easy to talk to and gave me all the information I wanted about procedures and possible other options. He of course offered me IVF as well but its a lot more expensive and not covered by insurance so that was the gamble we took and lost. He also didnt make me feel rushed. He calmly waited and talked with my husband and me until we were satisfied.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Just because your young and otherwise healthy doesnt mean something has a high chance of working.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He had a really good bedside manner and took the time to really explain to me what my best options were. I felt confidant that he knew what he was doing and answered all my questions.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Im sorry I cant remember the specifics because I did my IUI’s so long ago. Roughly, they had to start by inducing a period. (I was also taking 4 pills of metformin(to help with regulation of insulin), coq10(to help egg quality) ovasitol(again improve egg quality), prenatal, mini asprin) Then they gave me femara (i believe) to start my overys growing eggs. The dosage was the standard level they start at and that was enough for my body. Since im polycystic they were always worried i would pop out more than 1 egg so they monitored me very carefully and almost had to cancel a cycle or 2 because they thought i had more than 2 mature eggs. Once they decided the eggs were ready i injected a dose of the LH (i think) to cause me to ovulate. Then they inseminated me and started me on progesterone to help sustain it if it worked. In my case they never worked, not even a chemical pregnancy. So i tried 5 times until i decided ivf was the next best option for me and it worked on the 1st try.
Describe your experience with the nursing staff.
So obviously over the course of treatments there are A LOT of blood draws and needles. Everyone there (of the ones that worked with me there were probably about 8 total) was absolutely amazing except for 2 people. One was a nurse and one was a nurse practitioner (i think) anyway the one nurse everytime it was her i just cringed because she could never find my vein! One time was really bad and she dug around in there 3 or 4 times before she finally got it. My arm was SO sore it killed. But the other nurses were the complete opposite amazing. So good at drawing blood it was basically pain free and left no bruise. (Which is crucial when you are getting your blood drawn every few days.) Then the one nurse practitioner did not have a good bedside manner like she seemed un empathetic if that makes sense. No empathy for the struggle it was to have non stop poking and prodding, hope one minute misery the next. Also everytime we asked her a question the answer was very clipped and not complete. Then the other 2 were again the complete opposite, warm, friendly, amazing strength that they gave my husband and I.
Describe your experience with CNY Fertility Center.
Strengths:
Atmosphere(smell, decor, lighting, people) is amazing i always felt so calm and peaceful.
Easy making appointments and feeling like your a vip patient.
Weaknesses:
Really only those 2 staff members I had a harder time with but even then they were really nice just not as amazing as the others! It would be nice if I could have requested not to get them. In the end it was almost as of i did because i had a favorite nurse who is hands down the best blood drawer in the world. She knew that she was my favorite so if she saw me on the schedule for the day she would always make sure she was the one to take care of me! It made SUCH a huge difference!
To a new patient:
GO there immediately! They are the absolute best of that ai have no doubt! They are VERY reasonable with the price and are the lowest ive seen anywhere. Also it is the highest quality care i actually miss going there multiple times a week.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
For the IUI’s I think half was covered under my insurance. I had a $70 copay every office visit (which was prob like 8 or 9 times) Then drugs were about another $500-$1000 each cycle
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7
9
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
7
9
His [Armando Arroyo] very soft spoken and speaks very kindly. He took the time to answer questions and make sure that we understood everything. I can't say that he is overly compassionate, But he is very realistic in his expectations of treatment. If he does not think something is going to work he will Tell you that he does not think it will work.... If you are looking for a doctor to sugarcoat things he is probly not the doctor for you. He is very straight forward with what he expects out of treatment and what he thinks will and will not work.
The staff [at CNY-Rochester] notified us that we could possibly be eligible for a Grant to reduce the cost of treatment. After being notified we applied for the Grant and were able to greatly reduce our out of pocket costs.... Most of the nursing staff was wonderful. There were a few nurses that were not as compassionate as other nurses just as there were a few nurses that seemed To Personally care about your feelings and the outcome of your treatment. The nurses were always available to answer questions through the patient portal. We saw the nurses at most of the visits especially the monitoring visits instead of the doctor.
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
7
9
How was your experience with Armando Arroyo at CNY Fertility Center?
His very soft spoken and speaks very kindly. He took the time to answer questions and make sure that we understood everything. I can't say that he is overly compassionate, But he is very realistic in his expectations of treatment. If he does not think something is going to work he will Tell you that he does not think it will work.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
If you are looking for a doctor to sugarcoat things he is probly not the doctor for you. He is very straight forward with what he expects out of treatment and what he thinks will and will not work.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I felt like he took the amount of time that we needed to understand what was going on and to ask questions in a private manner. At no time were we rushed out the door before all of our questions were answered
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We had a full work up with blood work and I had An HSG to make sure there was no blockage of any tubes.
We suffered male factor infertility so he sent my husband to a urologist 1st who ruled out any issues. Then my husband was placed on medication to increase his sperm count and the motility. He was monitored very closely while on the medication. Since we were doing and IVF cycle I was placed on medication to increase egg production and to mature the follicles, Medication to reduce inflammation and to build-up the lining of my uterus for transfer. The 1st cycle was unsuccessful. The 2nd cycle we opted to try and HCG wash to see if it made a difference and that cycle was also unsuccessful. With the 3rd cycle we added some additional medications to cut down on inflammation and the chance of rejection of the embryos and that cycle was successful.
Describe your experience with the nursing staff.
Most of the nursing staff was wonderful. There were a few nurses that were not as compassionate as other nurses just as there were a few nurses that seemed To Personally care about your feelings and the outcome of your treatment. The nurses were always available to answer questions through the patient portal. We saw the nurses at most of the visits especially the monitoring visits instead of the doctor.
Describe your experience with CNY Fertility Center.
The clinic is absolutely beautiful and offers a wide variety of holistic treatments such as acupuncture and massage. They also offer yoga classes and essential oils. Beside the fact they take a holistic and dietary approach to many fertility issues they also are up today on the latest and greatest technological in medication advances in fertility. The staff is in general warm and welcoming.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
The staff notified us that we could possibly be eligible for a Grant to reduce the cost of treatment. After being notified we applied for the Grant and were able to greatly reduce our out of pocket costs.
What specific things went wrong at CNY Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
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9
10
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 2 Egg Freezing, IVF
Diagnosis
PCOS
9
10
Dr Arroyo is kind, caring, and very helpful in his explanations. Despite a very busy clinic [CNY Fertility] atmosphere, his meetings with us were usually an hour long. We never felt rushed. ... He was also very honest about the risks of OHSS with me, due to having PCOS, and adjusted my medications accordingly. ... He explained AMH in great detail with me, and fully explained his rationale for changing dosages
This is a very busy clinic [CNY Fertility] and there is a lot going on. ... The nurses are wonderful, but also human. ... They may forget to tell you things. ... Some are wonderful and you get all the information upfront. With others, you need to ask questions to get the information needed. Sometimes, it felt like the nurses “assumed” I knew this information. For example, what time of day to take a certain shot.
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 Egg Freezing, IVF
Diagnosis
PCOS
9
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He explains everything very thoroughly, and answers questions as many times as you need. He is so compassionate - a wonderful physician. He was also very honest about the risks of OHSS with me, due to having PCOS, and adjusted my medications accordingly.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Ask any questions you need - he is happy to go into details!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr Arroyo is kind, caring, and very helpful in his explanations. Despite a very busy clinic atmosphere, his meetings with us were usually an hour long. We never felt rushed.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We had discussed a treatment plan for retrieval, and after our meeting he checked my chart one more time. Because of my very high AMH levels, he explained that the dosage of the hormones I would be prescribed would be lower than normal (due to risk of OHSS). He explained AMH in great detail with me, and fully explained his rationale for changing dosages.
Describe your experience with the nursing staff.
Some are wonderful and you get all the information upfront. With others, you need to ask questions to get the information needed. Sometimes, it felt like the nurses “assumed” I knew this information. For example, what time of day to take a certain shot.
Describe your experience with CNY Fertility Center.
Be your own best advocate! The nurses are wonderful, but also human. This is a very busy clinic and there is a lot going on. They may forget to tell you things. If you have questions, ask! Don’t assume you know and then get angry at the nurses because you did not ask a key question!
What specific things went wrong at CNY Fertility Center?
- Lost appointments
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
?
Treatment
7 IUI, 2 IVF
Diagnosis
Endometriosis, Unexplained
10
10
He [Dr. Armando Arroyo] was always compassionate about your feelings. This is a very hard process to go through and knowing I had so many apointments he made me feel like it wasn’t another appointment. He was very thorough in every treatment and when I came there he didn’t want to waste my time and money with IVF right away he referred me to a specialist for my Endometriosis which they removed 100%.
The clinic [CNY-Hamburg] is very welcoming, nurse staff is amazing. They don’t make you feel like a patient more like a family member. Going there over the years I feel more like a family then a patient. Makes me feel more comfortable and less stress for all the appointments.... Kris [a nurse] was absolutely amazing. Kind hearted, listened, show compassion. When we had our first miscarriage she was grieving with me. She helped me through it.
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 2 IVF
Diagnosis
Endometriosis, Unexplained
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He was always compassionate about your feelings. This is a very hard process to go through and knowing I had so many apointments he made me feel like it wasn’t another appointment. He was very thorough in every treatment and when I came there he didn’t want to waste my time and money with IVF right away he referred me to a specialist for my Endometriosis which they removed 100%.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Be patient with the process. It’s hard on you just as much as it’s hard on them. They are here to help you have a baby and when the result is a negative I feel like they share my pain as well.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Made me feel comfortable with every visit and was very thorough. He made sure that I didn’t leave with any additional questions.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I was in a lot of medications and each tome I trusted Dr.Arroyo with them. I finally hady first pregnancy in May 2017 after trying for 4 years. At that point I never could think I could get pregnant but I did. Even though we had a miscarriage I still had hope that he got me to that point.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris at Buffalo CNY )
Kris was absolutely amazing. Kind hearted, listened, show compassion. When we had our first miscarriage she was grieving with me. She helped me through it.
Describe your experience with CNY Fertility Center.
The clinic is very welcoming, nurse staff is amazing. They don’t make you feel like a patient more like a family member. Going there over the years I feel more like a family then a patient. Makes me feel more comfortable and less stress for all the appointments.
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7
10
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Poor Egg Quality, Other
7
10
Nice, knowledgeable, calm, helpful. However, I personally felt like he [Dr. Arroyo] didn’t review my chart and what we had discussed in previous conversations before my appointment. I am happy that he does phone appointments though, this is extremely convenient for out of town patients....Dr. Arroyo recommended a baby aspirin a day for factor 5. For my second cycle of IVF he recommended using human growth hormone a month prior to retrieval and a high dosage of meds.
I love the peaceful, meditation like atmosphere [CNY Fertility Center- Rochester]! I think it truly helps me be relax during this highly emotional situation. The yoga and others extra groups and activities they offer sound awesome! I wish I lived closer so I could attend....I have felt a bit lost throughout our experience and feel like some nurses didn’t really explain things well. A lot of times I’ve had to be my own advocate. However, I have found 2 AMAZING nurses at the Rochester office, so now I just call and always ask for them!
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Poor Egg Quality, Other
7
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Nice, knowledgeable, calm, helpful. However, I personally felt like he didn’t review my chart and what we had discussed in previous conversations before my appointment. I am happy that he does phone appointments though, this is extremely convenient for out of town patients.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
I would actually give advice a friend gave me, that Dr. Kiltz gave her a few years ago....as hard as it may be to be happy and excited for others having babies and being pregnant, surround yourself with everything baby. This has really helped me stay positive!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Willing to make phone call appointments. Listened, helped where he could.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I can only remember the dye test by Dr. Arroyo. Nurses did my iui’s and Dr. Kiltz did my egg retrieval. Dr. Arroyo recommended a baby aspirin a day for factor 5. For my second cycle of IVF he recommended using human growth hormone a month prior to retrieval and a high dosage of meds.
Describe your experience with the nursing staff.
Depends on who you get...some of them are extremely helpful and friendly!!! I have felt a bit lost throughout our experience and feel like some nurses didn’t really explain things well. A lot of times I’ve had to be my own advocate. However, I have found 2 AMAZING nurses at the Rochester office, so now I just call and always ask for them!
Describe your experience with CNY Fertility Center.
I love the peaceful, meditation like atmosphere! I think it truly helps me be relax during this highly emotional situation. The yoga and others extra groups and activities they offer sound awesome! I wish I lived closer so I could attend.
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4
7
Age
28
Treated
2018
Success with this Doc
No
Treatment
IUI
Diagnosis
Unexplained
4
7
He [Dr. Arroyo] was very friendly the few times I saw him. He was however quick about visits which was unfortunate because I didn’t feel like I could always ask the questions I wanted. I also felt like he gave false hope in the very beginning stating it would be very easy for me to become pregnant ... Initially we started with timed intercourse, without meds. ... He was personable but also quick in the room
They [CNY Fertility] are a large practice which is good and bad. ... The Buffalo office is great - nurses and NP’s are fabulous. ... I feel they have a good reputation for success but sometimes you feel like a number. ... It’s also great to have access to the Patient Portal to review labs and message the staff. ... [nursing staff] Very friendly ...
Age
28
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Unexplained
4
7
How was your experience with Armando Arroyo at CNY Fertility Center?
He was very friendly the few times I saw him. He was however quick about visits which was unfortunate because I didn’t feel like I could always ask the questions I wanted. I also felt like he gave false hope in the very beginning stating it would be very easy for me to become pregnant and after a year with the clinic I became pregnant once which unfortunately resulted in miscarriage.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
He is actually not a provider of CNY any longer, he has moved out of state.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was personable but also quick in the room
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Initially we started with timed intercourse, without meds. Both my husband and my lab work looked good. We had monitored cycles then as follicles grew to the right size I would trigger and we would have intercourse during a certain timeframe. After one cycle of that we decided to start meds. We did Femera, triggered and timed intercourse for 2-3 cycles. At this point in my time with CNY Dr Arroyo left the practice. Since then I moved on to IUI, first continuing with oral meds and the changing to injections.
Describe your experience with the nursing staff.
Very friendly
Describe your experience with CNY Fertility Center.
They are a large practice which is good and bad. I feel they have a good reputation for success but sometimes you feel like a number. The Buffalo office is great - nurses and NP’s are fabulous. It’s also great to have access to the Patient Portal to review labs and message the staff.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Spent a little over $6,000 in 2018 from March-November
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10
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Endometriosis, Unexplained
10
10
Dr. Arroyo is very patient and kind. He is also very attentive. He always knew our names and diagnosis, and where we were in our treatment at every appointment.... I underwent laproscopic surgery that ended up being an excision and ablation of stage 4 endometriosis. I then stunned with follistim, estrogen and a few other injectables. I then underwent retrieval. We did a single frozen embryo transfer that ended in a negative test. The we did a transfer with two frozen embryos that ended in a positive result. We lost one baby at 9 weeks but I have birth to a healthy Singleton.
I have no negative comments for CNY, they treated us with respect and kindness from start to finish. They gave us our miracle and the possibility for more children because we have 2 frozen embryos. I recommend them all the time because I do not want others to suffer at inferior clinics for years and years like we did prior to finding CNY.... Kris is the best nurse I have ever had, hands down. She is kind, compassionate, thorough and we'll educated.
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
4th of 5 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Endometriosis, Unexplained
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo was great at explaining every aspect or treatment. We always left our appointments feeling positive and informed. CNY was a completely different environment than the other clinic we were patients at.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Trust him and don't be afraid to ask questions because he will gladly answer.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is very patient and kind. He is also very attentive. He always knew our names and diagnosis, and where we were in our treatment at every appointment.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I underwent laproscopic surgery that ended up being an excision and ablation of stage 4 endometriosis. I then stunned with follistim, estrogen and a few other injectables. I then underwent retrieval. We did a single frozen embryo transfer that ended in a negative test. The we did a transfer with two frozen embryos that ended in a positive result. We lost one baby at 9 weeks but I have birth to a healthy Singleton.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler)
Kris is the best nurse I have ever had, hands down. She is kind, compassionate, thorough and we'll educated.
Describe your experience with CNY Fertility Center.
I have no negative comments for CNY, they treated us with respect and kindness from start to finish. They gave us our miracle and the possibility for more children because we have 2 frozen embryos. I recommend them all the time because I do not want others to suffer at inferior clinics for years and years like we did prior to finding CNY.
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10
10
Age
26 - 27
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
10
Dr. Arroyo treated us like an individual case. He contacted us at home and made sure we fully understood everything. He is very personable and kind. Dr. Arroyo gave us his personal cellphone number in case we had any questions and always had an immediate response.... Dr. Arroyo put me on a lower does of Gonal F since I have PCOS. 5 embryos were retrieved and 2 fertilized. Unfortunately both our fresh and frozen cycles failed.
CNY is very efficient at what they do at times it can make you feel like you are just another patient since they are such a large group spanning across so many different offices. While the process can be frustrating i have never had a problem with CNY not returning calls or emails. Again the staff is always very kind and try their hardest to make miracles happen.... Nursing staff at CNY is amazing. Every staff member i have come across have been nothing but kind and courteous.
Age
26 - 27
Treated
2017 - 2018
Success with this Doc
No
Race
European, Black or African-American
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo treated us like an individual case. He contacted us at home and made sure we fully understood everything. He is very personable and kind. Dr. Arroyo gave us his personal cellphone number in case we had any questions and always had an immediate response.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is very thorough so be prepared to take notes.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr arroyo gave me his cellphone number to reach his directly with questions I had. He called me multiple times at home to make sure I knew what was going on and what to expect
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Dr. Arroyo put me on a lower does of Gonal F since I have PCOS. 5 embryos were retrieved and 2 fertilized. Unfortunately both our fresh and frozen cycles failed.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Tricia Mann)
Nursing staff at CNY is amazing. Every staff member i have come across have been nothing but kind and courteous.
Describe your experience with CNY Fertility Center.
CNY is very efficient at what they do at times it can make you feel like you are just another patient since they are such a large group spanning across so many different offices. While the process can be frustrating i have never had a problem with CNY not returning calls or emails. Again the staff is always very kind and try their hardest to make miracles happen.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Cost of IVF cycle was $4300, I had a $20 copay for all monitoring appointments, $2500 in medications and $70 for acupuncture before embryo transfer
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Since i only had 2 fertilized embryos I had to do a 3 day transfer. 1 was fresh and the other frozen.
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8
9
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
8
9
Felt like a human, but he [Dr. Arroyo] was a very busy man.... I was not happy that going I to surgery the plan was to get rid of ALL my cysts no matter the size, but after looking inside he decided to leave 1 alone on my left side and when going back for an ultrasound before wanting to do an IUI, I had to wait another month because the cyst grew to be almost the size of my ovary. I was deviated and extremely angry that while I was under for ovarian drilling he did not do what we had planned.
Far to travel to, but their hours are accommodating and open really early! They [CNY Fertility Ctr - Syracuse] help with medication, different options if insurance won't cover some of it or any of it. Many times they explained in detail how to make taking all the meds to be more manageable and not overwhelming.... [Nursing Staff] Awesome and hard working... Felt comfortable crying and being emotional with dr. And staff.
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
8
9
How was your experience with Armando Arroyo at CNY Fertility Center?
I was not happy that going I to surgery the plan was to get rid of ALL my cysts no matter the size, but after looking inside he decided to leave 1 alone on my left side and when going back for an ultrasound before wanting to do an IUI, I had to wait another month because the cyst grew to be almost the size of my ovary. I was deviated and extremely angry that while I was under for ovarian drilling he did not do what we had planned.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Research yourself, ask lots of questions, like with any doctor, and be VERY clear about what you want as the patient. Give them more info than you think you should give so they can hear and see the entire big picture!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Felt like a human, but he was a very busy man. Felt comfortable crying and being emotional with dr. And staff.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Ovarian drilling to get rid of my cysts to increase chances of pregnancy during the scheduled IUI the following month, but that was cancelled due to a huge cyst.
Describe your experience with the nursing staff.
Awesome and hard working
Describe your experience with CNY Fertility Center.
Far to travel to, but their hours are accommodating and open really early! They help with medication, different options if insurance won't cover some of it or any of it. Many times they explained in detail how to make taking all the meds to be more manageable and not overwhelming.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
More than we thought, but could have been worse. Not looking forward to the expensive ivf.
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10
10
Age
30
Treated
2014
Success with this Doc
Yes
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
10
I saw him [Dr. Armando Arroyo] at every monitoring visit and he really took the time to examine my case and come up with a plan of action specifically for me...We started with a plan for an injectible IUI cycle. This would be my first injectable cycle. I ended up having a greater amount of mature eggs than they would've liked for an IUI so I was faced with the decision to cancel the cycle or flip it into an IVF cycle. I decided to go for it since this was my 9th try at getting pregnant and there were still no answers as to why I wasn't getting pregnant so I was hoping an IVF would give more answers. It worked and I have a daughter now.
About $4500 for the [IVF at CNY] although the price has gone down since I did it. This included ICSI which is amazing and usually a huge extra cost. I got a 10% discount for paying for it all at once and I put it on a credit card. The monitoring and meds were separate and my insurance did not cover so I paid out of pocket. I think around another $1000...Felt like a valued patient. They offered so much more support and activities than my last clinic. Would absolutely go back!
Age
30
Treated
2014
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Very knowledgeable and great to work with. I felt like we were teammates going after the common goal together. He was very comforting and yet firm. I will be using him again in the future for sure.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Go for it!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I saw him at every monitoring visit and he really took the time to examine my case and come up with a plan of action specifically for me.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We started with a plan for an injectible IUI cycle. This would be my first injectable cycle. I ended up having a greater amount of mature eggs than they would've liked for an IUI so I was faced with the decision to cancel the cycle or flip it into an IVF cycle. I decided to go for it since this was my 9th try at getting pregnant and there were still no answers as to why I wasn't getting pregnant so I was hoping an IVF would give more answers. It worked and I have a daughter now.
Describe your experience with the nursing staff.
All super nice and knowledgable. All truly cared!
Describe your experience with CNY Fertility Center.
Felt like a valued patient. They offered so much more support and activities than my last clinic. Would absolutely go back!
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
About $4500 for the IFV although the price has gone down since I did it. This included ICSI which is amazing and usually a huge extra cost. I got a 10% discount for paying for it all at once and I put it on a credit card. The monitoring and meds were separate and my insurance did not cover so I paid out of pocket. I think around another $1000.
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10
10
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
5 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
He [Dr. Arroyo] was the most comforting and compassionate doctor I have seen. He weighed every option and was very through with all treatment. He made you feel like you were the only patient that he was seeing at that time. I never felt rushed durning appointments....For all my cycles we tried lovenox and progesterone prior to a positive due to the multiple miscarriages. With my last iui that took we added low dose hcg daily but still ended in miscarriage
The only weakness I see is sometimes they [CNY] seem disorganized but besides that they are wonderful. Always helpful with any questions and concerns. They go above and beyond when it comes to helping you with treament... The only trouble I ran into was issues with getting scripts sent to the correct pharmacy... Kris is the PA at the clinic that I am currently seeing. Her and the staff are warm and welcoming
Age
36
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He was the most comforting and compassionate doctor I have seen. He weighed every option and was very through with all treatment. He made you feel like you were the only patient that he was seeing at that time. I never felt rushed durning appointments.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
I have no advice or issues
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He took his time with me explaining everything in detail from start to finish. With surgeries and my miscarriage he was very caring and compassionate
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
For all my cycles we tried lovenox and progesterone prior to a positive due to the multiple miscarriages. With my last iui that took we added low dose hcg daily but still ended in miscarriage
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler )
Kris is the PA at the clinic that I am currently seeing. Her and the staff are warm and welcoming
Describe your experience with CNY Fertility Center.
The only weakness I see is sometimes they seem disorganized but besides that they are wonderful. Always helpful with any questions and concerns. They go above and beyond when it comes to helping you with treament
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Most of my costs came from
Ultrasounds and medications as of right now I have totaled around 12,000 with all past treatment
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Have not moved on to ivf due to cost
What specific things went wrong at CNY Fertility Center?
- Failed to call in prescriptions to pharmacy
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0
6
Age
23
Treated
2018
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
Tubal Blockage
0
6
He [Dr. Armando Arroyo] did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him...he had no bedside manner and wasn’t going to tell me something that was extremely important. He also told me I need surgery when every other dr said that would be the most extreme corse of action.
The clinic [CNY Fertility Center] itself is good, and price is way cheaper then around. Communication could be better but the nurses do their best to help and make people feel comfortable. They all acknowledged me by name and would answer all my questions...I had to have my hsg done two times because of his [Dr. Armando Arroyo's] mistake. I refused to pay the second one...He [Dr. Armando Arroyo] did my hsg and told me I was fine, then called me in as I was getting ready to
Age
23
Treated
2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
Tubal Blockage
0
6
How was your experience with Armando Arroyo at CNY Fertility Center?
He did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Use someone else, he had no bedside manner and wasn’t going to tell me something that was extremely important. He also told me I need surgery when every other dr said that would be the most extreme corse of action.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Hsg. Told me all was clear and it wasn’t.
Describe your experience with CNY Fertility Center.
The clinic itself is good, and price is way cheaper then around. Communication could be better but the nurses do their best to help and make people feel comfortable. They all acknowledged me by name and would answer all my questions
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I had to have my hsg done two times because of his mistake. I refused to pay the second one.
What specific things went wrong at CNY Fertility Center?
- Lost results
- Provided conflicting information
- Failed to convey critical information
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
10
He [Dr. Armando Arroyo] made sure I knew everything that was going on in the process and understood, he was always there if I had a concern or problem, he gets excited with you when everything goes right & sad with you when it doesn’t but it’s always optimistic and keeps you going when you don’t feel like you can go anymore. He will always be a big part of our hearts!!
CNY is absolutely amazing!! It’s so relaxing which is very important with something so nerve racking! I have not seen any weaknesses. Everyone who works there are so sweet and wonderful! I would never think of going anywhere else! I would travel from the other side of the earth just to go to CNY... Kris Ziegler is absolutely amazing!! I have really small veins so I would have to get blood drawn from my hands, she was the only one I would let touch me with a needle!!
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He made sure I knew everything that was going on in the process and understood, he was always there if I had a concern or problem, he gets excited with you when everything goes right & sad with you when it doesn’t but it’s always optimistic and keeps you going when you don’t feel like you can go anymore. He will always be a big part of our hearts!!
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Put your trust in Dr. Arroyo!! He knows what he is doing & will try his best to make your dreams come true!!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo was very kind & knowledgeable, he knows what he’s talking about and he makes you feel comfortable with the whole process!
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler )
Kris Ziegler is absolutely amazing!! I have really small veins so I would have to get blood drawn from my hands, she was the only one I would let touch me with a needle!!
Describe your experience with CNY Fertility Center.
CNY is absolutely amazing!! It’s so relaxing which is very important with something so nerve racking! I have not seen any weaknesses. Everyone who works there are so sweet and wonderful! I would never think of going anywhere else! I would travel from the other side of the earth just to go to CNY
Describe your experience with your monitoring appointments at CNY Fertility Center.
Monitoring was so easy, sometimes there was a little wait but nothing to bad
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
For consultation, 2 IUI’s & 1 IVF & around 8,000
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3
10
Age
42
Treated
2018
Success with this Doc
?
Treatment
4 IUI
Diagnosis
—
3
10
He [Dr. Arroyo] was good in the hospital & surgery setting, not so compassionate at the office. The clinical team seemed to be the support not the doctor. Sometimes he's blunt. Maybe giving more time with patients.... I was giving pill form hormones the first few cycles, along with a steroid, multi, levothyroxine & shots to stop ovulation. One negative cycle, second positive cycle. Pregnancy ended in a misscarrage.... With my insurance we are slowing paying off about $2,000 so far.
Most appointments run ontime. Nurses and PAs [CNY Fertility] seem vested & care. Answer any question in a timely matter. Once you contact the team someone response and helps with any concerns. Clinical team is helpful and a team that works well together.... With my insurance we are slowing paying off about $2,000 so far. Also with the medications we spend about $300 -$400.... Good listers & good follow through
Age
42
Treated
2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI
Diagnosis
—
3
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He was good in the hospital & surgery setting, not so compassionate at the office. The clinical team seemed to be the support not the doctor.
Sometimes he's blunt. Maybe giving more time with patients.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Ask questions
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Personal care with the PAs
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I was giving pill form hormones the first few cycles, along with a steroid, multi, levothyroxine & shots to stop ovulation. One negative cycle, second positive cycle. Pregnancy ended in a misscarrage.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Zeigler)
Good listers & good follow through
Describe your experience with CNY Fertility Center.
Most appointments run ontime. Nurses and PAs seem vested & care. Answer any question in a timely matter. Once you contact the team someone response and helps with any concerns. Clinical team is helpful and a team that works well together.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
With my insurance we are slowing paying off about $2,000 so far. Also with the medications we spend about $300 -$400.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Na
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10
10
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
—
10
10
He [Dr. Arryoy] took the time to actually listen to me and answer my questions. I didn’t feel rushed and it felt like he actually cared about my situation... Very caring and very detailed. He has never left me wondering what’s next or questioning his ability. He has made sure to answer every question and actually ask me questions to further my understanding.... Ask questions! He will answer them or if he doesn’t know the answer he will figure it out and make sure to get back to you.
They [CNY - Albany] are amazing. They offer so many extra ways to relax. They have a spa and acupuncture. They also have a payment plan for the ivf to make it affordable which makes the stress a lot less. I would recommend this clinic to anyone who doesn’t have insurance that covers ivf and even ones that do!... Very caring and willing to answer any questions I had. Very detailed on how the whole process of IVF is and didn’t leave anything out.
Age
32
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
—
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Again he was amazing so far! Very caring and very detailed. He has never left me wondering what’s next or questioning his ability. He has made sure to answer every question and actually ask me questions to further my understanding.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Ask questions! He will answer them or if he doesn’t know the answer he will figure it out and make sure to get back to you.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He took the time to actually listen to me and answer my questions. I didn’t feel rushed and it felt like he actually cared about my situation
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Tricia)
Very caring and willing to answer any questions I had. Very detailed on how the whole process of IVF is and didn’t leave anything out.
Describe your experience with CNY Fertility Center.
They are amazing. They offer so many extra ways to relax. They have a spa and acupuncture. They also have a payment plan for the ivf to make it affordable which makes the stress a lot less. I would recommend this clinic to anyone who doesn’t have insurance that covers ivf and even ones that do!
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
3,900
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9
10
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Other, Unexplained
9
10
I think Dr. Arroyo is very personable and he listens to concerns and questions. He takes the time to make sure we understand the processes and the answers he provides. He stays positive and gives a good sense of encouragement. He has fun when appropriate and is serious when needed and provides support.... He took the time to really explain the process and he listens. It seems like he wants success for us.... I feel CNY does a great job with making patients feel comfortable.
I feel CNY does a great job with making patients feel comfortable. From the welcoming, non-clinical decor, to the personal attention patients are given, to the amazingly supportive complimentary fertility yoga classes weekly, and the expertise and innovations that come with it, this practice is truly one of a kind....They listen well and share their optimism.... I think Dr. Arroyo is very personable and he listens to concerns and questions. He takes the time to make sure we understand the processes and the answers he provides.
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Race
European, Prefer not to answer
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 Fertility Medications
Diagnosis
Other, Unexplained
9
10
How was your experience with Armando Arroyo at CNY Fertility Center?
I think Dr. Arroyo is very personable and he listens to concerns and questions. He takes the time to make sure we understand the processes and the answers he provides. He stays positive and gives a good sense of encouragement. He has fun when appropriate and is serious when needed and provides support.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Hear him out and advocate for the path you believe is right for you.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He took the time to really explain the process and he listens. It seems like he wants success for us.
Describe your experience with the nursing staff.
They listen well and share their optimism.
Describe your experience with CNY Fertility Center.
I feel CNY does a great job with making patients feel comfortable. From the welcoming, non-clinical decor, to the personal attention patients are given, to the amazingly supportive complimentary fertility yoga classes weekly, and the expertise and innovations that come with it, this practice is truly one of a kind.
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10
10
Age
28
Treated
2018
Success with this Doc
?
Treatment
8 IUI, 1 IVF
Diagnosis
Unexplained
10
10
So positive and kind hearted. He [Dr. Armando Arroyo] demonstrated knowledge and understood what we were asking and what we should do. He made us feel like when we left our first appointment things seemed positive and no matter what to keep a positive attitude because within time it will happen. I would recommend him to anyone going through the same thing I am.
I love everything about cny! Such a beautiful environment at all the locations I have been so far. Everyone knows and understands what your going through. With infertility being such a hush hush topic, it is nice to be able to walk in to the clinic and feel and see how many other women are in the same pair of shoes as I am.... [The nurses are] Super friendly and passionate about what they are doing. They make sure your in the best hands possible.
Age
28
Treated
2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 3 Docs
Treatment
8 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
So positive and kind hearted. He demonstrated knowledge and understood what we were asking and what we should do. He made us feel like when we left our first appointment things seemed positive and no matter what to keep a positive attitude because within time it will happen. I would recommend him to anyone going through the same thing I am.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Stay positive.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was so friendly and took the time to listen to us. So kind hearted and positive!
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Monitoring and medications. Testing as well to make sure there isn't anything else wrong.
Describe your experience with the nursing staff.
Super friendly and passionate about what they are doing. They make sure your in the best hands possible.
Describe your experience with CNY Fertility Center.
I love everything about cny! Such a beautiful environment at all the locations I have been so far. Everyone knows and understands what your going through. With infertility being such a hush hush topic, it is nice to be able to walk in to the clinic and feel and see how many other women are in the same pair of shoes as I am.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Payment plan
- Read less
10
10
Age
31
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
10
10
Dr. Armando Arroyo is very knowledgeable and easy to talk to. He made sure we understood our plan of action and set up an ultrasound and HSG the day of consultation to get us started right away. He explained the percentages of success with IUI and what our best chance of getting pregnant would be...was very patient and easy to talk to. He answered all of our questions and spent a good amount of time with us.
The nursing staff at CNY Buffalo is amazing and went above and beyond to make you feel comfortable and answer your questions...IUI was $350 per cycle and $150 to coordinate monitoring per cycle (as well as out of town monitoring at local center)...The clinic atmosphere is very comfortable and soothing. CNY’s reasonable IVF prices are what brought us to this practice and clinic but the amazing doctors, nurses and staff is what keeps us positive in this sometimes difficult journey.
Age
31
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Armando Arroyo is very knowledgeable and easy to talk to. He made sure we understood our plan of action and set up an ultrasound and HSG the day of consultation to get us started right away. He explained the percentages of success with IUI and what our best chance of getting pregnant would be.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Have questions ready to ask
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo was very patient and easy to talk to. He answered all of our questions and spent a good amount of time with us.
Describe your experience with the nursing staff.
The nursing staff at CNY Buffalo is amazing and went above and beyond to make you feel comfortable and answer your questions
Describe your experience with CNY Fertility Center.
The clinic atmosphere is very comfortable and soothing. CNY’s reasonable IVF prices are what brought us to this practice and clinic but the amazing doctors, nurses and staff is what keeps us positive in this sometimes difficult journey.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Insurance covered diagnostic labwork, IUI was $350 per cycle and $150 to coordinate monitoring per cycle (as well as out of town monitoring at local center)
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10
10
Age
25 - 27
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS, Immunological
10
10
Dr. Arroyo is a fabulous, positive man. He is always looking for the most successful way to create a pregnancy with each woman individually, as all women may have different needs or problems. He is kind, understanding and takes into consideration what the patient want s.... Dr. Arroyo was very understanding of my needs, yet gave me guidance when he felt something was important that I do or do not do. He always made things comfortable. He never made me feel like I was being rushed out of my appointment, but rather that I was important to CNY.
There was a time that a nurse [at CNY Syracuse] had conflicting information that she gave me based on her own opinion of my treatment. I did not agree, and talked to the doctor about my concerns. She said one thing, he told me to specifically go by HIS direction. It was cleared up quickly.... Sometimes it is important to be your own advocate! CNY is wonderful, But with so many patients and staff it can he hard to keep everyone on the same page. If you want to try something, vocalize. They will hear you and help you.
Age
25 - 27
Treated
2016 - 2018
Success with this Doc
Yes
Race
European, South Asian
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS, Immunological
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo was very understanding of my needs, yet gave me guidance when he felt something was important that I do or do not do. He always made things comfortable. He never made me feel like I was being rushed out of my appointment, but rather that I was important to CNY.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Be open to new ideas!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is a fabulous, positive man. He is always looking for the most successful way to create a pregnancy with each woman individually, as all women may have different needs or problems. He is kind, understanding and takes into consideration what the patient want s.
Describe your experience with the nursing staff.
Nursing staff is very busy, but very kind.
Describe your experience with CNY Fertility Center.
Sometimes it is important to be your own advocate! CNY is wonderful, But with so many patients and staff it can he hard to keep everyone on the same page. If you want to try something, vocalize. They will hear you and help you.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
It was significantly less than other fertility clinics world wide!
What specific things went wrong at CNY Fertility Center?
- Failed to call with results
- Failed to inform you of changes in protocol
- Provided conflicting information
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6
10
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
No
Treatment
3 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
10
I only met with Dr Arroyo a few times. The NP handled everything...He is A very nice man and pretty much told me I would have a baby. It’s been a very long road and I still don’t have a baby. When I came in after my miscarriage he had no answers for me as to what could have went wrong with a PGS tested normal embryo...All of my protocols and treatments were done by the NP Kris Ziegler.
Kris [nurse practitioner at CNY] and all of the nursing staff are fabulous! I was treated with the best care ever...The clinic is beautiful and very relaxing. Does not feel like a Dr office but a spa. I felt that the NP at the Buffalo office had to much on her plate. I thought that the Dr should be doing the monitoring as well. Clinic needs an ultrasound tech...All of my protocols and treatments were done by the NP Kris Ziegler.
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He is A very nice man and pretty much told me I would have a baby. It’s been a very long road and I still don’t have a baby. When I came in after my miscarriage he had no answers for me as to what could have went wrong with a PGS tested normal embryo.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
See Dr. Kiltz
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I only met with Dr Arroyo a few times. The NP handled everything.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
All of my protocols and treatments were done by the NP Kris Ziegler.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Zeigler)
Kris and all of the nursing staff are fabulous! I was treated with the best care ever.
Describe your experience with CNY Fertility Center.
The clinic is beautiful and very relaxing. Does not feel like a Dr office but a spa.
I felt that the NP at the Buffalo office had to much on her plate. I thought that the Dr should be doing the monitoring as well. Clinic needs an ultrasound tech.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I have spent $100,000 in the last 2 years on treatments and medication.
What specific things went wrong at CNY Fertility Center?
- Failed to call in prescriptions to pharmacy
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8
10
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
—
8
10
[Dr. Armando Arroyo was] Compassionate and knowledgeable, he was very informative and also kind. During my procedure he knew I was nervous but also curious as to every step of the process and he explained everything. He was super friendly and showed us everything he was doing!... He was very friendly, understanding and compassionate. We actually did our retrieval with Dr. Kiltz and then Dr. Arroyo did our actual transfer and we could tell he actually did. His homework to make himself familiar with myself and my husband since it was actually the 1st time meeting him.
[CNY Fertility Center is] So comfortable, relaxing like a spa, everyone is so welcoming. The entire facility is calming and soothing! Couldn’t have been anymore comfortable and beautiful! The atmosphere is perfect both in Rochester and Syracuse!... We actually did our retrieval with Dr. Kiltz and then Dr. Arroyo did our actual transfer and we could tell he actually did. His homework to make himself familiar with myself and my husband since it was actually the 1st time meeting him.
Age
30
Treated
2015
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
—
8
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Compassionate and knowledgeable, he was very informative and also kind. During my procedure he knew I was nervous but also curious as to every step of the process and he explained everything. He was super friendly and showed us everything he was doing!
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
N/A
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very friendly, understanding and compassionate. We actually did our retrieval with Dr. Kiltz and then Dr. Arroyo did our actual transfer and we could tell he actually did. His homework to make himself familiar with myself and my husband since it was actually the 1st time meeting him.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Lots of estrogen and progesterone and aspirin and prednisone
Describe your experience with the nursing staff.
EXCELLENT!!!
Describe your experience with CNY Fertility Center.
So comfortable, relaxing like a spa, everyone is so welcoming. The entire facility is calming and soothing! Couldn’t have been anymore comfortable and beautiful! The atmosphere is perfect both in Rochester and Syracuse!
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
$10,000
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
NA
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7
9
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
7
9
I would say that Dr. Arroyo was invested in our case, but more "easygoing" than other doctors. I do think this helped me, as I tend to be anxious, but I would often work with the nurse on the finer details.... I appreciate their use of Eastern and western medicine. I truly believe that their ability to consider options that are "outside of the box" is what finely led to our very first BFP in over 4.5 years. We we're very pleased with our experience from start to finish.
I appreciate their [CNY-Hamburg] use of Eastern and western medicine. I truly believe that their ability to consider options that are "outside of the box" is what finely led to our very first BFP in over 4.5 years. We we're very pleased with our experience from start to finish.... $3900 for IVF cycle and $250 for the FET... I would say that Dr. Arroyo was invested in our case, but more "easygoing" than other doctors. I do think this helped me, as I tend to be anxious, but I would often work with the nurse on the finer details.
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
7
9
How was your experience with Armando Arroyo at CNY Fertility Center?
Having been seen by several different doctors in my ttc journey, I would say that Dr. Arroyo was invested in our case, but more "easygoing" than other doctors. I do think this helped me, as I tend to be anxious, but I would often work with the nurse on the finer details.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Have any potential questions prepared, but I would say that about any doctor.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler )
Very experienced, caring, patient, and easy to work with.
Describe your experience with CNY Fertility Center.
I appreciate their use of Eastern and western medicine. I truly believe that their ability to consider options that are "outside of the box" is what finely led to our very first BFP in over 4.5 years. We we're very pleased with our experience from start to finish.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
$3900 for IVF cycle and $250 for the FET
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10
10
Age
42
Treated
2017
Success with this Doc
Yes
Treatment
—
Diagnosis
—
10
10
Great doctor he [Dr. Armando Arroyo] was very informative of the process and expectations he answered all my questions and concerns and what cny stood for. We covered cared, price and suggested the best choice for my partner and I to conceive if it became possible... He was very clear of the process and expectations but understanding of my wishes and doubts
[CNY-Rochester is the] Perfect place to be treated , is peaceful , great staff, affordable , knowledgeable in their work. Great location and other locations that help other patients get treatment with them . Great overall God bless you each for the work you do.... Great doctor he was very informative of the process and expectations he answered all my questions and concerns and what cny stood for. We covered cared, price and suggested the best choice for my partner and I to conceive if it became possible
Age
42
Treated
2017
Success with this Doc
Yes
Race
Latino
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
—
Diagnosis
—
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Great doctor he was very informative of the process and expectations he answered all my questions and concerns and what cny stood for. We covered cared, price and suggested the best choice for my partner and I to conceive if it became possible
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Write down all of your concern before seeing him.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very clear of the process and expectations but understanding of my wishes and doubts
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Still working on it
Describe your experience with the nursing staff.
Great at what they do very professional
Describe your experience with CNY Fertility Center.
Perfect place to be treated , is peaceful , great staff, affordable , knowledgeable in their work. Great location and other locations that help other patients get treatment with them . Great overall God bless you each for the work you do.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
1800
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
None they know what they are doing
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8
10
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
8 IUI
Diagnosis
Anovulation, Male Factor
8
10
Dr Arroyo is very kind and gentle. I most saw him for procedures like HSG, ultrasound, etc. ... He's very kind, good at explaining high level issues, statistics, etc. He's also very skilled at procedures such as HSG, etc. My initial consult was pretty simple because we already had a baby through IUI and we're just trying to repeat earlier success.
It's a huge clinic [CNY Fertility Center] but regional office staff are really fantastic and make you feel like an individual, not a number. The phone system can be a little hard to navigate. They are willing to customize protocol and think outside eof the box, unlike big health system based clinics. ... Everyone [nurses] is very kind and positive. They are great at answering questions and handling difficult emotions.
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
4th of 6 Docs
Treatment
8 IUI
Diagnosis
Anovulation, Male Factor
8
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He's very kind, good at explaining high level issues, statistics, etc. He's also very skilled at procedures such as HSG, etc. My initial consult was pretty simple because we already had a baby through IUI and we're just trying to repeat earlier success.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr Arroyo is very kind and gentle. I most saw him for procedures like HSG, ultrasound, etc.
Describe your experience with the nursing staff.
Everyone is very kind and positive. They are great at answering questions and handling difficult emotions.
Describe your experience with CNY Fertility Center.
It's a huge clinic but regional office staff are really fantastic and make you feel like an individual, not a number. The phone system can be a little hard to navigate. They are willing to customize protocol and think outside eof the box, unlike big health system based clinics.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Standard copays
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Verified
This patient has provided documentation of treatment at this clinic.
0
0
Age
24
Treated
2019
Success with this Doc
No
Treatment
—
Diagnosis
—
0
0
The doctor [Dr. Armando Arroyo] never greeted me. Never asked me what I wanted to accomplish. Nor asked me questions about myself to understand who I was... didn't want to talk through anything at all. He signed me up for a list of over 30 tests. Most that either I had already had done...Never once did he ask if I had any questions or concerns. Just "see you in 6 weeks for your follow up" and ushered me into another room to talk to a financial adviser. I have NEVER left a doctor being so confused as to what was going on, and I was in tears. It was AWFUL. If you are a woman, who is looking for help, he is looking for money, he does not care about your well being at all.
[Boston IVF- Syracuse Center is] a homey feeling clinic...The receptionist didn't know anything, and took 10 minutes to check me in. It is near impossible to find the office as its inside a huge building and when you use your GPS, good luck getting there. and The receptionist when you call for help can't help at all...I was handed off like a package [by the nurse], one for my weight, one for the 50000 questions they ask you, then one who's job was to talk to me about how I am going to pay for it. She literally said "Well, everything will be billed to insurance, but we don't know what they will cover, and you will have to pay the rest." Which didn't help me at all.
Age
24
Treated
2019
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1st of 4 Docs
Treatment
—
Diagnosis
—
0
0
How was your experience with Armando Arroyo at Boston IVF?
I was sat down in Dr.Arroyo's office, and told that he would talk with me about everything. He said okay, you have PCOS. Great, your options are get pregnant or get on birth control. That was it. I tried to ask various questions about managing my hormone levels, and he brushed off the questions. I told him what my concerns were and he pretty much didn't care. He told me that it was what he planned or nothing. And didn't want to talk through anything at all. He signed me up for a list of over 30 tests. Most that either I had already had done, or were absolutely un-necessary, as validated by another doctor later. Never once did he ask if I had any questions or concerns. Just "see you in 6 weeks for your follow up" and ushered me into another room to talk to a financial adviser. I have NEVER left a doctor being so confused as to what was going on, and I was in tears. It was AWFUL. If you are a woman, who is looking for help, he is looking for money, he does not care about your well being at all.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
RUN AWAY. FAR AWAY. Find another doctor.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
The doctor never greeted me. Never asked me what I wanted to accomplish. Nor asked me questions about myself to understand who I was. He wanted to see how much money he could get out of me and that was it.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
Dr. Arroyo wanted me to do 30 different blood tests, including genetics, STD (I have never had a positive pap in my life and had just had one done a few weeks earlier), wanted me to come and do about 6 different ultrasounds, and have my husband do a semen test. NONE of these were actually needed ( as told to me by my new doctor).
Describe your experience with the nursing staff.
I was handed off like a package, one for my weight, one for the 50000 questions they ask you, then one who's job was to talk to me about how I am going to pay for it. She literally said "Well, everything will be billed to insurance, but we don't know what they will cover, and you will have to pay the rest." Which didn't help me at all.
Describe your experience with Boston IVF.
Its a homey feeling clinic. You don't know what you're in for when you walk in. The receptionist didn't know anything, and took 10 minutes to check me in. It is near impossible to find the office as its inside a huge building and when you use your GPS, good luck getting there. and The receptionist when you call for help can't help at all.
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
I have no idea, because the financial person could not tell me what ANYTHING was going to cost. I thought I would walk away with an idea but nope. She didn't know and had nothing she could tell me, even with what my insurance would cover, even though the whole point of sending my insurance information in early was so that I could have an idea of the costs ahead of time.
What specific things went wrong at Boston IVF?
- Lost paperwork
- Lost appointments
- Failed to send your chart to another clinic
- Lost results
- Provided conflicting information
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10
10
Age
31
Treated
2018
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Other, Unexplained
10
10
HONESTLY, HE [Dr. Armando Arroyo] WAS GREAT. WE HAD OUR CONSULTATION WITH HIM AND HE EXPLAINED THINGS VERY THOROUGHLY, WHICH WAS CRITICAL SINCE WE HAD NEVER DONE ANY FERTILITY TREATMENTS BEFORE. ALTHOUGH HE WAS NOT AT EVERY APPOINTMENT, HE WAS FREQUENTLY IN THE OFFICE AND ALWAYS SAID HELLO. HE DID PERFORM ONE OF MY IUIS AND ALSO MULTIPLE FOLLICLE SCANS AND A FEW TESTS AS WELL. HE ALWAYS WAS POSITIVE WITH US BUT ALSO REALISTIC
i THOUGHT THE CLINIC [CNY-Hamburg] WAS GREAT. IT HAD THE FEELING OF A VERY RELAXED, AND PRIVATE ENVIRONMENT. ANY OF THE NURSING STAFF OR DOCTORS WERE ALWAYS WILLING TO ANSWER QUESTIONS OR GIVE ADVICE. THE ONLY THING I WOULD SAY IS THAT IT WOULD BE NICE IF THEY DID IVF PROCEDURES, NOT JUST MONITORING AT THE BUFFALO LOCATION.
Age
31
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Other, Unexplained
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
HONESTLY, HE WAS GREAT. WE HAD OUR CONSULTATION WITH HIM AND HE EXPLAINED THINGS VERY THOROUGHLY, WHICH WAS CRITICAL SINCE WE HAD NEVER DONE ANY FERTILITY TREATMENTS BEFORE. ALTHOUGH HE WAS NOT AT EVERY APPOINTMENT, HE WAS FREQUENTLY IN THE OFFICE AND ALWAYS SAID HELLO. HE DID PERFORM ONE OF MY IUIS AND ALSO MULTIPLE FOLLICLE SCANS AND A FEW TESTS AS WELL. HE ALWAYS WAS POSITIVE WITH US BUT ALSO REALISTIC
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
IF YOU DONT UNDERSTAND SOMETHING, JUST ASK. HE IS ALWAYS WILLING TO EXPLAIN
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Arroyo always made me feel like I mattered and was very positive during appointments. He detailed ever single step so that my husband and I understood.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
WE STARTED OUT WITH JUST LETROZOLE, MONITORING AND BLOOD WORK. THIS ACCOMPLISHED 3 OR MORE MATURE FOLLICLES THE FIRST TWO MONTHS, AND WE USED A TRIGGER SHOT AND IUI, BUT BOTH ENDED IN NEGATIVE BLOOD TESTS. THEN WE MOVED TO FOLLISTIM INJECTIONS FOR ONE CYCLE, THIS ALSO ENDED WITHOUT PREGNANCY. AFTER THAT WE DID A TEST TO MAKE SURE MY TUBES WERE OPEN AND NO OBSTRUCTIONS. DURING THIS TEST, HE NOTICED THAT I HAD AN ALMOST MATURE FOLLICLE WITHOUT ANY MEDS. WE DECIDED TO MONITOR AFTER THAT AND DID IUI, NO PREGNANCY. THEN WE DID 2 HYBRID CYCLES WITH BOTH LETROZOLE AND FOLLISTIM, ALSO ADDED CETROTIDE. THIS PRODUCED 3 TO 4 MATURE FOLLICLES, TRIGGER SHOT AND IUI. NO PREGNANCY. NOW WE ARE ON A BREAK
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: KRIS)
I LOVED ALL THE NURSES THERE. PARTICULARLY JENNIFER AND KRIS. THEY SOMETIMES CALLED ME OR TEXTED ME AFTER HOURS TO DISCUSS RESULTS, PLANS FOR NEXT ROUND, OR ANSWER ANY QUESTIONS i HAD
Describe your experience with CNY Fertility Center.
i THOUGHT THE CLINIC WAS GREAT. IT HAD THE FEELING OF A VERY RELAXED, AND PRIVATE ENVIRONMENT. ANY OF THE NURSING STAFF OR DOCTORS WERE ALWAYS WILLING TO ANSWER QUESTIONS OR GIVE ADVICE. THE ONLY THING I WOULD SAY IS THAT IT WOULD BE NICE IF THEY DID IVF PROCEDURES, NOT JUST MONITORING AT THE BUFFALO LOCATION.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I HAD INSURANCE. BUT WITH DEDUCTIBLES AND MEDS i PROBABLY SPENT AROUND 3 OR 4 THOUSAND
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
WE DID NOT DO IVF.
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Verified
This patient has provided documentation of treatment at this clinic.
9
10
Age
28
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Other
9
10
They [Armando Arroyo and CNY] were very thorough and mindful. It's appreciated as someone going thru such a sensitive and heartwrenching process. My husband and I truly look forward to pursuing in-vitro fertilization under the care of those at CNY in hopes to conceive our Rainbow baby!... They're very thorough and mindful of their patients, their schedules and how long they've already been going thru their process of infertility.
They [CNY-Hamburg] have beautiful facilities (more than one in upstate New York), well experienced physicians and nurses, a group yoga group that is affiliated with the clinic to help you stay on track. Which is soon opening online courses/workshops as of this October so it'll allow that outreach to go even further with their mass amounts of traveling patients. It's nice to have the FB community as well so you're able to touch base with others that have also went thru the process.
Age
28
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Other
9
10
How was your experience with Armando Arroyo at CNY Fertility Center?
They were very thorough and mindful. It's appreciated as someone going thru such a sensitive and heartwrenching process. My husband and I truly look forward to pursuing in-vitro fertilization under the care of those at CNY in hopes to conceive our Rainbow baby!
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Be forthcoming, open and honest as you would with any doctor regarding your symptoms, concerns, care, etc.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
They're very thorough and mindful of their patients, their schedules and how long they've already been going thru their process of infertility.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I'm not able to answer that to the fullest extent right now only because we haven't officially started the IVF process and won't until retrieval in November so long as things go well.
Describe your experience with the nursing staff.
They've been very kind in working with my schedule and since I'm a traveling patient trying to ensure that I can get things worked out as much from my location rather than needing to travel out there.
Describe your experience with CNY Fertility Center.
They have beautiful facilities (more than one in upstate New York), well experienced physicians and nurses, a group yoga group that is affiliated with the clinic to help you stay on track. Which is soon opening online courses/workshops as of this October so it'll allow that outreach to go even further with their mass amounts of traveling patients. It's nice to have the FB community as well so you're able to touch base with others that have also went thru the process.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I'm still currently waiting to proceed with this part of the process so unfortunately I cannot chime in just yet. However, they are MUCH more affordable than any other facility doing the IVF process
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
None at this moment aside from the fact that they are aggressive in making sure each patient has the best outlook.
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4
1
Age
35
Treated
2019
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
PCOS
4
1
He [Dr. Armando Arroyo] never knew our names and had the same exact meeting with us TWO times and didn't know it until my husband reminded him...He seemed like a nice enough guy and did explain things to us but he should have had a nurse in the office when he was explaining the plan to us because once we got outside his office everything was different...We were doing a few rounds of letrozole and trigger shots with relations then going to IUI.
once I tried to pay [at Boston IVF- THe Syracuse Center] and they told me I had no balance. When I left the office they called/emailed me IMMEDIATELY asking me to clear up my balance that didn't exist a few minutes earlier. If only they called with MEDICAL information as quickly as they called to collect money...Some [nurses] were very nice, some literally never spoke to me when doing 10+ minute ultrasounds. One nurse checked me in as the wrong patient and started a procedure on me as said patient!! I only found out because the doctor called me the wrong name!
Age
35
Treated
2019
Success with this Doc
No
Race
Prefer not to answer
Income
—
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
PCOS
4
1
How was your experience with Armando Arroyo at Boston IVF?
I only met him twice but it took up a lot of my time for him to hold the same meeting with us two times to discuss the same thing. He seemed like a nice enough guy and did explain things to us but he should have had a nurse in the office when he was explaining the plan to us because once we got outside his office everything was different.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
Go to CNY fertility instead.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
He never knew our names and had the same exact meeting with us TWO times and didn't know it until my husband reminded him.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
We were doing a few rounds of letrozole and trigger shots with relations then going to IUI.
Describe your experience with the nursing staff.
Some were very nice, some literally never spoke to me when doing 10+ minute ultrasounds. One nurse checked me in as the wrong patient and started a procedure on me as said patient!! I only found out because the doctor called me the wrong name!
Describe your experience with Boston IVF.
Clean office but they only care about money, not patients. You're COD which is fine but once I tried to pay and they told me I had no balance. When I left the office they called/emailed me IMMEDIATELY asking me to clear up my balance that didn't exist a few minutes earlier. If only they called with MEDICAL information as quickly as they called to collect money.
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
Monitoring and bloodwork was $450/visit.
What specific things went wrong at Boston IVF?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to call with results
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
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Verified
This patient has provided documentation of treatment at this clinic.
8
9
Age
34
Treated
2019
Success with this Doc
?
Treatment
IUI
Diagnosis
Unexplained
8
9
Dr arroyo was polite and respectful. He made us feel like we were “normal” even though we have been feeling like something is wrong with us. He addressed our fears and worries and reassured us that we WILL get pregnant one way or another :) ... I felt like Dr. Arroyo addressed my concerns and talked to me as if we were on the same level. He does a very good job of giving information while also treating you with kindness
Boston ivf in Syracuse is a brand new clinic and it is beautiful. The staff is so friendly and welcoming and I have very little wait time when I get there. They have been great about scheduling appointments and taking my phone calls ... We are just starting out so I am not sure what it will all cost but their rates are pretty decent! ... So far we have had a consultation and baseline blood work & an ultrasound for my follicles and uterine lining. We will go back for a follow up appointment early March and starting iui when my March cycle begins
Age
34
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Unexplained
8
9
How was your experience with Armando Arroyo at Boston IVF?
Dr arroyo was polite and respectful. He made us feel like we were “normal” even though we have been feeling like something is wrong with us. He addressed our fears and worries and reassured us that we WILL get pregnant one way or another :)
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
Make your appointment asap they are booking up fast
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
I felt like Dr. Arroyo addressed my concerns and talked to me as if we were on the same level. He does a very good job of giving information while also treating you with kindness
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
We are at the beginning stages of our journey, starting our first IUI cycle in March. So far we have had a consultation and baseline blood work & an ultrasound for my follicles and uterine lining. We will go back for a follow up appointment early March and starting iui when my March cycle begins
Describe your experience with Boston IVF.
Boston ivf in Syracuse is a brand new clinic and it is beautiful. The staff is so friendly and welcoming and I have very little wait time when I get there. They have been great about scheduling appointments and taking my phone calls
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
We are just starting out so I am not sure what it will all cost but their rates are pretty decent!
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10
10
Age
40
Treated
2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor
10
10
He [Dr. Armando Arroyo] is always willing to answer questions no matter what. He has a great beside manner. He is funny and always willing to go out there on a limb for you. He is very honest and tells you like it is, but in a sweet way...He was very personable
Great customer patient service [at CNY Fertility Center]. Caring staff. Very knowledgeable. I have called many times and never have I felt that I was bothering them. They are always willing to help. If by chance they sidn’t Know the answer they were right on top of finding it for me... [nurses are] Sweet and caring. Ready to help no matter what...He [Dr. Armando Arroyo] is always willing to answer questions no matter what
Age
40
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 Fertility Medications
Diagnosis
Male Factor
10
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He is always willing to answer questions no matter what. He has a great beside manner. He is funny and always willing to go out there on a limb for you. He is very honest and tells you like it is, but in a sweet way.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Listen to everything he says. He only has your best interest at heart.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very personable
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We have not had any treatment yet.
Describe your experience with the nursing staff.
Sweet and caring. Ready to help no matter what.
Describe your experience with CNY Fertility Center.
Great customer patient service. Caring staff. Very knowledgeable. I have called many times and never have I felt that I was bothering them. They are always willing to help. If by chance they sidn’t Know the answer they were right on top of finding it for me.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
No, but gave me the number for the financial department.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Not transfers yet.
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