Armando Arroyo

2019 - 2020, Successful

10

Age 38 - 39

1 IVF

Unexplained

Other

Income $50K - $99K

Nurse or HC Services

IUI With Other Docs

Strongly Recommends

Successful

Review of

Armando Arroyo Boston IVF - The Syracuse Center

He [Dr. Arroyo] feels that it will be safer to transfer one embryo at a time, to give that embryo the best chance to grow into a baby and potentially decrease risks of having multiples. Ultimately it is up to us...He takes the time to be thorough during office visits and he answers all of our questions... extremely easy to talk to. I appreciate that we have a plan in place every time we leave the office, results are communicated timely, and he is extremely honest. We are never rushed because he has another patient to get to and he tailors treatment to fit our needs.

Anna at the front desk [of Boston IVF] is always warm and welcoming. The phlebotomists are fantastic and very professional. The financial coordinator Abby is incredibly knowledgeable about the insurance processes, submitting PA requests, getting medications approved, and dealing with billing issues...Dr. Arroyo and his staff have been AMAZING...The nurses at his office are top notch as well. We travel 2.5 hours to and from appointments as we live in Buffalo, that’s how confident we are in Dr Arroyo and his staff. Doctor Nps

How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?

Amazing. He’s very thorough and extremely easy to talk to. I appreciate that we have a plan in place every time we leave the office, results are communicated timely, and he is extremely honest. We are never rushed because he has another patient to get to and he tailors treatment to fit our needs.

What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?

Fertility treatment can be a roller coaster, and I suggest consulting with different providers before selecting one to care for you during this sometimes crazy/stressful time. My husband and I saw a different provider locally and we felt like a number, not patients. Dr Arroyo has never made us feel that way. He wants the best outcome for his patient and is very honest.

During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?

Dr. Arroyo and his staff have been AMAZING. He takes the time to be thorough during office visits and he answers all of our questions. The nurses at his office are top notch as well. We travel 2.5 hours to and from appointments as we live in Buffalo, that’s how confident we are in Dr Arroyo and his staff.

Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Syracuse Center and their degree of success.

After failed IUIs and unpleasant experience at a different practice, we sought the help of Dr Arroyo at Boston IVF. My husband and I had already decided that since our failed IUIs we were ready to move on to IVF. After a lot of testing (ultrasounds, lab work, genetic testing, etc), I started my stimulation protocol of Gonal F and Menopur in December 2019. We had a successful retrieval in January 2020. Dr Arroyo was able to retrieve 9 mature eggs (I’m 38 and only have one ovary, so we were very happy with this number), 8 fertilized without ICSI, and 5 made it to day 5 embryos. We decided to freeze our embryos to give my body time to heal after the retrieval. My first transfer was cancelled in March due to my lab values and a growing follicle, and unfortunately due to the current pandemic all cycles are currently on hold. I am currently taking daily birth control until I am told by the office to stop and start taking my transfer protocol meds as soon as cycles are able to begin again. I will be taking Estradiol 6mg daily, then adding in IM progesterone injections every 3 days, and Endometrin twice daily.

Describe your experience with your nurse at Boston IVF - The Syracuse Center. (Assigned nurse: Jill, RN)

I don’t have enough words to fully describe how amazing the nursing staff has been. I appreciate that they all know what is going on with our care no matter who I talk to. Jill, Sara, and Jess have been AMAZING. They call promptly with lab results, give clear and concise instructions, and are always willing to listen and provide guidance. If they don’t know an answer (which is hardly ever) they get the correct information and call back timely.

Describe your experience with Boston IVF - The Syracuse Center.

Anna at the front desk is always warm and welcoming. The phlebotomists are fantastic and very professional. The financial coordinator Abby is incredibly knowledgeable about the insurance processes, submitting PA requests, getting medications approved, and dealing with billing issues.

Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Syracuse Center.

I had insurance that was used for my treatment from September 2019-February 2020. My costs were on average for office visits, diagnostic testing. My insurance plan carried a high deductible. Between medical services and medications for my IVF stimulation and cycle I met my OOP Maximum of $4200.

Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Syracuse Center.

Due to my age, we were given the option to transfer either one or two embryos. He feels that it will be safer to transfer one embryo at a time, to give that embryo the best chance to grow into a baby and potentially decrease risks of having multiples. Ultimately it is up to us if we want to transfer one or two. My husband and I have discussed it and the plan is to transfer one for our first transfer, if that does not work, we may consider transferring two embryos the next time. We have 5 embryos, but we could not afford PGD testing, so we are currently under the assumption that statistically 50% of our embryos will not be genetically viable.

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Boston IVF - The Syracuse Center

Syracuse

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo Boston IVF - The Syracuse Center

2018 - 2019, Successful

1

3

Age 35 - 36

1 IVF

Donor Sperm

Male Factor

European

Income $100K - $199K

Consultant

2nd of 2 Docs

7 IUI With Other Docs

LGBTQ

Doesn't Recommend

Successful

Review of

Armando Arroyo Boston IVF - The Syracuse Center

With genetic testing, Dr. Arroyo discouraged multiple embryo transfer...never knew my case prior to our meeting, was constantly re-asking me questions, etc...provided very few details about his treatment plan, would always speak very vaguely. He never included us in decision-making or made any adjustments to the standard care plan. His bedside manner was awkward and made me uncomfortable on many occasions...I did one egg retrieval with fertilized with frozen sperm and did genetic testing on the embryos. I can't remember the medications or doses. Though I remained on several through 10 weeks of pregnancy.

There were several points where my treatment was delayed or nearly delayed by 4-6 weeks due to poor communication on the clinic's [Boston IVF] part...When I was getting treatment, the clinic was newly-established. The clinic itself was mostly easy to navigate. One challenge is that (at least at the time that I was receiving treatment), there wasn't a large enough patient population to support an embryologist on-site. This meant needing to sync up cycles with all patients undergoing retrieval or transfer so that an embryologist could come from Boston and do all the procedures in a single week. This led to a prolonged course of treatment that I hadn't expected.

How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?

Dr. Arroyo provided very few details about his treatment plan, would always speak very vaguely. He never included us in decision-making or made any adjustments to the standard care plan. His bedside manner was awkward and made me uncomfortable on many occasions.

What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?

Use the nurses to your advantage in communicating with him. Make sure you keep asking questions until you get a satisfactory answer.

During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?

Dr. Arroyo never knew my case prior to our meeting, was constantly re-asking me questions, etc.

Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Syracuse Center and their degree of success.

I did one egg retrieval with fertilized with frozen sperm and did genetic testing on the embryos. I can't remember the medications or doses. Though I remained on several through 10 weeks of pregnancy.

Describe your experience with Boston IVF - The Syracuse Center.

When I was getting treatment, the clinic was newly-established. The clinic itself was mostly easy to navigate. One challenge is that (at least at the time that I was receiving treatment), there wasn't a large enough patient population to support an embryologist on-site. This meant needing to sync up cycles with all patients undergoing retrieval or transfer so that an embryologist could come from Boston and do all the procedures in a single week. This led to a prolonged course of treatment that I hadn't expected.

Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Syracuse Center.

My insurance covered most of my costs with the exception of genetic testing. I had some copays for procedures and office visits.

Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF - The Syracuse Center.

With genetic testing, Dr. Arroyo discouraged multiple embryo transfer. I agreed with this decision.

What specific things went wrong at Boston IVF - The Syracuse Center?

Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Failed to order appropriate test
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Boston IVF - The Syracuse Center.

There were several points where my treatment was delayed or nearly delayed by 4-6 weeks due to poor communication on the clinic's part.

1

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

LGBTQ Care

Trustworthiness

Compassion

Explained risks

Adaptability

3

Clinic

Boston IVF - The Syracuse Center

Syracuse

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ Care

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo Boston IVF - The Syracuse Center

2018 - 2019, Unsuccessful

6

Age 35 - 36

2 Fertility Medications

PCOS

Recurrent Pregnancy Loss

Other

Income $100K - $199K

Graphic Designer

2nd of 2 Docs

2 IUI With Other Docs

1 IVF With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Armando Arroyo Boston IVF - The Albany Center

Dr. Arroyo is a very kind man and explains things thoroughly. He and his wife also went through infertility, so he understands what we're going through. He is very diplomatic and doesn't have super strong opinions, but does offer occasional advice. I do wish there was more direct communication. I usually have to talk to a nurse, who then talks to him, and then gets back to me.... I actually get to see him during visits unlike my other doctor.

Boston IVF – Syracuse is very clean, and they are usually on time with appointments. It's still a fairly new clinic... The nursing staff is ok. There aren't that many. They are friendly, but they don't really go above and beyond what their job is.... The ultrasound tech and nurse had conflicting info...TWICE on how thick my lining was and how many follicles/size.... It's not super convenient because you have to get bloodwork and ultrasounds before 10 am

How was your experience with Armando Arroyo at Boston IVF - The Albany Center?

Dr. Arroyo is a very kind man and explains things thoroughly. He and his wife also went through infertility, so he understands what we're going through. He is very diplomatic and doesn't have super strong opinions, but does offer occasional advice. I do wish there was more direct communication. I usually have to talk to a nurse, who then talks to him, and then gets back to me. But I think it's that way in a lot of cases.

During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Albany Center?

Dr. Arroyo is very friendly, and I actually get to see him during visits unlike my other doctor.

Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Albany Center and their degree of success.

2 timed intercourse with Letrozole (no trigger). In the middle of first IUI cycle with Letrozole and trigger. I previously went through 2 IUI cycles and 1 egg retrieval and 4 transfers at a previous clinic. I took some time off, and we're kind of starting over again since my body seems to want to try to work again. So far, I have only gotten negative results, and my luteal phase is shorter on these protocols.

Describe your experience with the nursing staff at Boston IVF - The Albany Center.

The nursing staff is ok. There aren't that many. They are friendly, but they don't really go above and beyond what their job is.

Describe your experience with Boston IVF - The Albany Center.

Boston IVF – Syracuse is very clean, and they are usually on time with appointments. It's still a fairly new clinic, so I don't think they have too many patients yet. It's not super convenient because you have to get bloodwork and ultrasounds before 10 am, and they don't have a lot of really early appointments, which makes it difficult with work schedules. I usually see nurses when I go, and rarely the doctor.

Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Albany Center.

All treatment so far has been covered by insurance (IUI, testing, drugs, etc.)

What specific things went wrong at Boston IVF - The Albany Center?

Provided conflicting information

Describe the specific things that went wrong at Boston IVF - The Albany Center.

The ultrasound tech and nurse had conflicting info...TWICE on how thick my lining was and how many follicles/size.

6

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

6

Clinic

Boston IVF - The Albany Center

Loudonville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo Boston IVF - The Albany Center

2018 - 2019, Successful

10

Age 40 - 41

Endometriosis

Recurrent Pregnancy Loss

Prefer not to answer

Income $100K - $199K

Professor

2nd of 2 Docs

2 IUI With Other Docs

3 IVF With Other Docs

Strongly Recommends

Successful

Review of

Armando Arroyo Boston IVF - The Syracuse Center

He [Dr. Armando Arroyo] knew exactly who we were and what our details were at every visit...I had a very tricky schedule as I had moved to Canada before transfer. He was very good about arranging phone calls and making a protocol easier for travel. He is warm and always seemed happy to see us...Trust that he is part of a larger, highly successful team. He knows the latest research and is open to talking through your ideas. You have a voice in the path ahead. He is an interlocutor, not an authoritarian.

The main nurse [at Boston IVF Syracuse], Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks!...This is a new clinic with a great staff. Abby at the front desk is cheerful and Mel is a wonderful embryologist who spent a bit of time to assist with moving my embryos across town and then prepping them for transfer. The blood and ultrasound team is also small, so you see the same faces often and they are all very good!

How was your experience with Armando Arroyo at Boston IVF - The Syracuse Center?

He really gives patients the respect they deserve. I am a professor and I felt like my last clinic spoke to me like I was dumb all the time. Dr. Arroyo assumed I was knowledgeable and engaged with any research I had done and never dismissed it. We had good conversations and we felt very confident that we made a good choice to move clinics. I had a very tricky schedule as I had moved to Canada before transfer. He was very good about arranging phone calls and making a protocol easier for travel. He is warm and always seemed happy to see us.

What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF - The Syracuse Center?

Trust that he is part of a larger, highly successful team. He knows the latest research and is open to talking through your ideas. You have a voice in the path ahead. He is an interlocutor, not an authoritarian.

During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF - The Syracuse Center?

Dr. Arroyo is a good mix of understanding and straightforward. He sat with us and looked at our results and talked to us about a treatment plan for my situation. At my last clinic most women were on the same protocol with a dozen medications. Dr. Arroyo showed me why I didn't need most of them. I spoke to him more in my six months at this clinic than I spoke to my previous specialist in 2.5 years. He called regularly as we organized moving embryos from another clinic. He attended most of my ultrasounds and helped me understand how things were progressing. He knew exactly who we were and what our details were at every visit.

Describe the protocols Armando Arroyo used in your cycles at Boston IVF - The Syracuse Center and their degree of success.

This was my third frozen transfer (not PGS tested embryos). We debated another stim plus PGS of all, but I wasn't up for it. I had a lap/hysteroscopy before and that could explain success. I did a longer estrogen protocol than I was used to. My lining wasn't great so we gave it an extra week. I was on progesterone suppositories and shots (only ever 3 nights) up to 10 weeks pregnant. My previous transfers at another clinic I was on a dozen medications, many out of pocket and thousands of dollars. It was great to have fewer meds to keep track of. I made the process less stressful. We had two frozen day 3 embryos. Transferred 2 and now 19 weeks with a singleton!

Describe your experience with your nurse at Boston IVF - The Syracuse Center. (Assigned nurse: Jill L)

The main nurse, Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks! So lovely!

Describe your experience with Boston IVF - The Syracuse Center.

This is a new clinic with a great staff. Abby at the front desk is cheerful and Mel is a wonderful embryologist who spent a bit of time to assist with moving my embryos across town and then prepping them for transfer. The blood and ultrasound team is also small, so you see the same faces often and they are all very good!

Describe the costs associated with your care under Armando Arroyo at Boston IVF - The Syracuse Center.

I am very fortunate to have excellent insurance. My co-pay for visits was 20$ They did not recommend anything not covered by my insurance.

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Boston IVF - The Syracuse Center

Syracuse

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo Boston IVF - The Syracuse Center

2017 - 2018, Successful

8

10

Age 35 - 36

1 IVF

Recurrent Pregnancy Loss

Unexplained

Other

Income $50K - $99K

Teacher

2nd of 2 Docs

6 Fertility Medications With Other Docs

Neutral

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

Dr. took the time to discuss protocol, medications, answer questions,.discuss results,.discuss next steps after miscarriage, and didn't rush us off the phone. Seemed genuine in his care for us and our wishes.... 350 gonal f , ldn, prednisone, cleocin, zpack, with bloodwork and ultrasound monitoring 3 days before trigger. Went to new york for egg retrieval. Started fresh transfer meds including progesterone and estradiol. Transferred 2 day 4 embryos. Successful pregnancy witg twins and miscarried at 7 weeks

I was extremely happy with clinic [at CNY-Syracuse] and staff at retrieval but not impressed with staff at transfer. Transfer staff was not thorough and I was not informed of what was happening. We were left in the room after transfer with no directions and no one checked on us for over 10 minutes. We ended up leaving the room and still no one checked on us. I had acupuncture before and after transfer which was great.

How was your experience with Armando Arroyo at CNY Fertility Center?

I only talked to him on the phone but he made us feel like we were important and not just another couple having issues. He was genuine and caring. He explained different options and the potential risks.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

He is very thorough and will repeat himself to ensure you understand what he is saying so just have patience

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

Dr. took the time to discuss protocol, medications, answer questions,.discuss results,.discuss next steps after miscarriage, and didn't rush us off the phone. Seemed genuine in his care for us and our wishes.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

350 gonal f , ldn, prednisone, cleocin, zpack, with bloodwork and ultrasound monitoring 3 days before trigger. Went to new york for egg retrieval. Started fresh transfer meds including progesterone and estradiol. Transferred 2 day 4 embryos. Successful pregnancy witg twins and miscarried at 7 weeks

Describe your experience with the nursing staff at CNY Fertility Center.

The nurses I had talked with were very caring. There were times when I would get conflicting answers and was confused. Also, it is hard to get a hold of or get a call back from a nurse after leaving a message. I used the patient portal most of the time which I received faster results.

Describe your experience with CNY Fertility Center.

I was extremely happy with clinic and staff at retrieval but not impressed with staff at transfer. Transfer staff was not thorough and I was not informed of what was happening. We were left in the room after transfer with no directions and no one checked on us for over 10 minutes. We ended up leaving the room and still no one checked on us. I had acupuncture before and after transfer which was great.

Describe your experience with your monitoring appointments at CNY Fertility Center.

I was an out of state patient so I monitored in ohio and not in new York

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

$3900 plus monitoring and medications

What specific things went wrong at CNY Fertility Center?

Failed to call in prescriptions to pharmacy
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at CNY Fertility Center.

Not all my meds were called into a pharmacy and has to rush orders at the last minute. Some meds were added to my protocol at the last minute without anyone informing me of what these meds were and why they are used.

8

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Syracuse

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2018, Successful

10

Age 34

European

Income $50K - $99K

Teacher

IVF With Other Docs

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

He [Dr. Armando Arroyo] sat with me for quite a while and talked to me as a friend. Very smiley and confident that he can help. He is very assuring and helped me feel better as well. When we went through my procedure he was very patient and explained everything both before during and after the procedure. Dr. A has a great personality and passion for what he does.

It [CNY-Buffalo] is beautiful, peaceful, and very clean! It is also comforting and very homeish. The waiting room has a fire place and tea and coffee, beautiful pairings and sculptures. The consult rooms have cozy chairs and couches. The colors are very easy and comforting as well... The nursing staff and receptionist are all so awesome, very kind and understanding. Some times they are understaffed though

How was your experience with Armando Arroyo at CNY Fertility Center?

He sat with me for quite a while and talked to me as a friend. Very smiley and confident that he can help. He is very assuring and helped me feel better as well. When we went through my procedure he was very patient and explained everything both before during and after the procedure. Dr. A has a great personality and passion for what he does.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Don’t worry! Dr. A will explain everything!!

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

He is very friendly, helps you understand and asks if you have questions, he always is smiling and very helpful!

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

Dr. Arroyo talked with me for over an hour during my initial visit. He went through several procedures that I would need, as we are in the process of a pgd I needed two tests done first and my husband needed an SIS as well. I know that we are not I fertile, but my husband and I are both carriers for Spinal Muscular Atrophy, as our daughter, Saydee passed away from respiratory failure in 2016. Dr. A also ordered genetic testing for both my husband and I, to help uncover which genes are affected. We will be utilizing pre genetic diagnosis with invetro fertilization in the near future.

Describe your experience with the nursing staff at CNY Fertility Center.

The nursing staff and receptionist are all so awesome, very kind and understanding. Some times they are understaffed though

Describe your experience with CNY Fertility Center.

It is beautiful, peaceful, and very clean! It is also comforting and very homeish. The waiting room has a fire place and tea and coffee, beautiful pairings and sculptures. The consult rooms have cozy chairs and couches. The colors are very easy and comforting as well

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

Not sure yet, but all of my visits have just been copays so far

Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.

We will be using eSET for our IVF, as our embryos will be diagnosed and tested for SMA

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Hamburg (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

Armando Arroyo CNY Fertility Center

2018, Successful

10

Age 34

Male Factor

Other

Income $50K - $99K

Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

Dr Arroyo listened to us, what we want, and answered our questions. He did not talk over us, make us feel stupid, or give us false hope. He explained everything from potential options to finances. His answers were not cookie cutter and they felt honest and personal.... Dr Arroyo requested my husband see a urologist and that I have an ultrasound to show if my tubes were open. He wanted to make sure that I was not an additional factor. He believed my husband needed additional testing due to his extremely low sperm count. He offered options for us such as freezing sperm now.

The clinic [CNY Fertility Center-Hamburg] is extremely clean, relaxing, and beautiful. It is designed ideally for creating a calm environment where anyone would feel relaxed. I did not find any weaknesses. I really enjoyed my visit each time I have gone, even when I have been nervous.... He advised that if we went with ivf, it would be around $850 for testing, $3000 for meds that would need to be paid up front, and $4000 for the extraction and transfer which could be spread out over 1-2 years. The nurse talked to me about compassionate care.

How was your experience with Armando Arroyo at CNY Fertility Center?

We are in the very beginning stages and have only been to the clinic a couple of times but each time was great. The clinic itself was nice and the dr was great. He did my ultrasound and testing and was fantastic. He assured me the whole way, kept me updated, and asked if I was ok multiple times throughout the process which really made me feel better.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Have all your questions ready but don’t be afraid to ask more. They will all be answered and answered honestly. You will not feel lied to or made to feel like you are there only to financial profit the dr. He works with you and understands the process. Listen to him!

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

Dr Arroyo listened to us, what we want, and answered our questions. He did not talk over us, make us feel stupid, or give us false hope. He explained everything from potential options to finances. His answers were not cookie cutter and they felt honest and personal.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

Dr Arroyo requested my husband see a urologist and that I have an ultrasound to show if my tubes were open. He wanted to make sure that I was not an additional factor. He believed my husband needed additional testing due to his extremely low sperm count. He offered options for us such as freezing sperm now.

Describe your experience with the nursing staff at CNY Fertility Center.

I have never had a bad experience with any of the nurses there. Everyone has been extremely nice and understanding. They show compassion and do not make me feel stupid or a burden. They have never rushed me through my appointments.

Describe your experience with CNY Fertility Center.

The clinic is extremely clean, relaxing, and beautiful. It is designed ideally for creating a calm environment where anyone would feel relaxed. I did not find any weaknesses. I really enjoyed my visit each time I have gone, even when I have been nervous.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

He advised that if we went with ivf, it would be around $850 for testing, $3000 for meds that would need to be paid up front, and $4000 for the extraction and transfer which could be spread out over 1-2 years. The nurse talked to me about compassionate care.

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Hamburg (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2018, Unknown Success

10

Age 39

1 IVF

1 Egg Freezing

Tubal Blockage

Uterine Fibroids

Recurrent Pregnancy Loss

European

Black or African-American

Native American

Other

Income $50K - $99K

Teacher

6th of 6 Docs

3 IUI With Other Docs

6 IVF With Other Docs

2 Egg Freezing With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Armando Arroyo CNY Fertility Center

Dr. Arroyo is a very compassionate doctor, who has made my husband and I very comfortable with the process and hopeful of our desired results. He is extremely knowledgeable and makes sure to go over every detail with us. He has always been available to answer any questions that we may have had.... He also has helped us understand our journey better, and put an actionable plan in place of what can be done better & differently in order to achieve m maximum success.

The clinic [CNY-Buffalo]has been amazing. It is welcoming and has all the ammenities and top knotch equipment. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.

How was your experience with Armando Arroyo at CNY Fertility Center?

Dr. Arroyo is a very compassionate doctor, who has made my husband and I very comfortable with the process and hopeful of our desired results. He is extremely knowledgeable and makes sure to go over every detail with us. He has always been available to answer any questions that we may have had. Our situation has been very complex, with many roadblocks and a long history of unsuccessful transfers. We switched to him because of referrals of friends and wanted to feel as if we mattered and our situation was special. He made us feel as if we were his focus and his only patients, each and every time we worked with him! He's simply amazing!

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

To be prepared with all the questions that you may have for him, as he will certainly take the time to answer them all and make sure that you are comfortable with the steps that he puts in place.

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

Dr. Arroyo really took the time to understand is, our history, and what has worked and hasn't. He also has helped us understand our journey better, and put an actionable plan in place of what can be done better & differently in order to achieve m maximum success.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

Well, we are in the very earliest stages of working with him, but so far, he thoroughly has gone through our history, what has worked and hasn't. He discovered that I had damaged fallopian tubes and fibroids that were causing my miscarriages and suggested that I have them removed. Due to that advice, the doctors discovered that I had the very earliest stage of cancer on one of my ovaries, so I had that removed as well, which very well could have saved my life, down the road. We are going to be doing the hormones and injections this month, in order to retrieve eggs, to make embryos. He did a lot of bloodwork, looking for genetic factors, that hasn't been done in the past, by other doctors. He checked my husband's sperm, and also suggested genetic testing on the embryos, when we do make them. He has been thorough with my healing process of my 2 surgeries, making sure that my uterus and lining healed properly and that it will provide for the best possible outcome in this procedure.

Describe your experience with the nursing staff at CNY Fertility Center.

All of the nurses that work with Dr. Arroyo have been amazing. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.

Describe your experience with CNY Fertility Center.

The clinic has been amazing. It is welcoming and has all the ammenities and top knotch equipment. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

Costs were average and/or below average compared to other doctors that we've seen. The nice thing about CNY-Buffalo is that they allow you to do a payment plan, which has afforded us the opportunity to do these ivf procedures considering our financial status. It has been a tremendous blessing!

Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.

We haven't gotten to the point of actual embryo transfer, with him, yet, however, he has stated that if I have really good looking embryos that he wouldn't be opposed to multiple transfers (due to my age) and freezing any that I have left, for future possible dates.

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Hamburg (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2016 - 2017, Unknown Success

8

10

Age 25 - 26

5 IUI

PCOS

Unexplained

Other

Income $0 - $49K

Operations

2nd of 3 Docs

1 IVF With Other Docs

Neutral

Strongly Recommends

Success w/ Doc Not sure

Review of

Armando Arroyo CNY Fertility Center

In my case I have pcos and unexplained infertility. I was in my early 20’s and with nothing else wrong besides pcos he [Dr. Arroyo] thought we would get pregnant no problem with IUI. However after 5 failed IUI’s that wasnt the case at all. So that was a bit frustrating to have so much hope that it would work no problem but then not work at all.... Other than that I thought he was really easy to talk to and gave me all the information I wanted about procedures and possible other options.

Everyone there [CNY]... was absolutely amazing except for 2 people. One was a nurse and one was a nurse practitioner (i think) anyway the one nurse everytime it was her i just cringed because she could never find my vein!... Strengths: Atmosphere(smell, decor, lighting, people) is amazing i always felt so calm and peaceful. Easy making appointments and feeling like your a vip patient. Weaknesses: Really only those 2 staff members I had a harder time with but even then they were really nice just not as amazing as the others!

How was your experience with Armando Arroyo at CNY Fertility Center?

In my case I have pcos and unexplained infertility. I was in my early 20’s and with nothing else wrong besides pcos he thought we would get pregnant no problem with IUI. However after 5 failed IUI’s that wasnt the case at all. So that was a bit frustrating to have so much hope that it would work no problem but then not work at all. (Not that it was his fault, no one knows why i wasnt getting pregnant.) Other than that I thought he was really easy to talk to and gave me all the information I wanted about procedures and possible other options. He of course offered me IVF as well but its a lot more expensive and not covered by insurance so that was the gamble we took and lost. He also didnt make me feel rushed. He calmly waited and talked with my husband and me until we were satisfied.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Just because your young and otherwise healthy doesnt mean something has a high chance of working.

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

He had a really good bedside manner and took the time to really explain to me what my best options were. I felt confidant that he knew what he was doing and answered all my questions.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

Im sorry I cant remember the specifics because I did my IUI’s so long ago. Roughly, they had to start by inducing a period. (I was also taking 4 pills of metformin(to help with regulation of insulin), coq10(to help egg quality) ovasitol(again improve egg quality), prenatal, mini asprin) Then they gave me femara (i believe) to start my overys growing eggs. The dosage was the standard level they start at and that was enough for my body. Since im polycystic they were always worried i would pop out more than 1 egg so they monitored me very carefully and almost had to cancel a cycle or 2 because they thought i had more than 2 mature eggs. Once they decided the eggs were ready i injected a dose of the LH (i think) to cause me to ovulate. Then they inseminated me and started me on progesterone to help sustain it if it worked. In my case they never worked, not even a chemical pregnancy. So i tried 5 times until i decided ivf was the next best option for me and it worked on the 1st try.

Describe your experience with the nursing staff at CNY Fertility Center.

So obviously over the course of treatments there are A LOT of blood draws and needles. Everyone there (of the ones that worked with me there were probably about 8 total) was absolutely amazing except for 2 people. One was a nurse and one was a nurse practitioner (i think) anyway the one nurse everytime it was her i just cringed because she could never find my vein! One time was really bad and she dug around in there 3 or 4 times before she finally got it. My arm was SO sore it killed. But the other nurses were the complete opposite amazing. So good at drawing blood it was basically pain free and left no bruise. (Which is crucial when you are getting your blood drawn every few days.) Then the one nurse practitioner did not have a good bedside manner like she seemed un empathetic if that makes sense. No empathy for the struggle it was to have non stop poking and prodding, hope one minute misery the next. Also everytime we asked her a question the answer was very clipped and not complete. Then the other 2 were again the complete opposite, warm, friendly, amazing strength that they gave my husband and I.

Describe your experience with CNY Fertility Center.

Strengths: Atmosphere(smell, decor, lighting, people) is amazing i always felt so calm and peaceful. Easy making appointments and feeling like your a vip patient. Weaknesses: Really only those 2 staff members I had a harder time with but even then they were really nice just not as amazing as the others! It would be nice if I could have requested not to get them. In the end it was almost as of i did because i had a favorite nurse who is hands down the best blood drawer in the world. She knew that she was my favorite so if she saw me on the schedule for the day she would always make sure she was the one to take care of me! It made SUCH a huge difference! To a new patient: GO there immediately! They are the absolute best of that ai have no doubt! They are VERY reasonable with the price and are the lowest ive seen anywhere. Also it is the highest quality care i actually miss going there multiple times a week.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

For the IUI’s I think half was covered under my insurance. I had a $70 copay every office visit (which was prob like 8 or 9 times) Then drugs were about another $500-$1000 each cycle

8

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Rochester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2015 - 2017, Successful

7

9

Age 34 - 36

Male Factor

European

Income $50K - $99K

1st of 2 Docs

2 IVF With Other Docs

Neutral

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

His [Armando Arroyo] very soft spoken and speaks very kindly. He took the time to answer questions and make sure that we understood everything. I can't say that he is overly compassionate, But he is very realistic in his expectations of treatment. If he does not think something is going to work he will Tell you that he does not think it will work.... If you are looking for a doctor to sugarcoat things he is probly not the doctor for you. He is very straight forward with what he expects out of treatment and what he thinks will and will not work.

The staff [at CNY-Rochester] notified us that we could possibly be eligible for a Grant to reduce the cost of treatment. After being notified we applied for the Grant and were able to greatly reduce our out of pocket costs.... Most of the nursing staff was wonderful. There were a few nurses that were not as compassionate as other nurses just as there were a few nurses that seemed To Personally care about your feelings and the outcome of your treatment. The nurses were always available to answer questions through the patient portal. We saw the nurses at most of the visits especially the monitoring visits instead of the doctor.

How was your experience with Armando Arroyo at CNY Fertility Center?

His very soft spoken and speaks very kindly. He took the time to answer questions and make sure that we understood everything. I can't say that he is overly compassionate, But he is very realistic in his expectations of treatment. If he does not think something is going to work he will Tell you that he does not think it will work.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

If you are looking for a doctor to sugarcoat things he is probly not the doctor for you. He is very straight forward with what he expects out of treatment and what he thinks will and will not work.

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

I felt like he took the amount of time that we needed to understand what was going on and to ask questions in a private manner. At no time were we rushed out the door before all of our questions were answered

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

We had a full work up with blood work and I had An HSG to make sure there was no blockage of any tubes. We suffered male factor infertility so he sent my husband to a urologist 1st who ruled out any issues. Then my husband was placed on medication to increase his sperm count and the motility. He was monitored very closely while on the medication. Since we were doing and IVF cycle I was placed on medication to increase egg production and to mature the follicles, Medication to reduce inflammation and to build-up the lining of my uterus for transfer. The 1st cycle was unsuccessful. The 2nd cycle we opted to try and HCG wash to see if it made a difference and that cycle was also unsuccessful. With the 3rd cycle we added some additional medications to cut down on inflammation and the chance of rejection of the embryos and that cycle was successful.

Describe your experience with the nursing staff at CNY Fertility Center.

Most of the nursing staff was wonderful. There were a few nurses that were not as compassionate as other nurses just as there were a few nurses that seemed To Personally care about your feelings and the outcome of your treatment. The nurses were always available to answer questions through the patient portal. We saw the nurses at most of the visits especially the monitoring visits instead of the doctor.

Describe your experience with CNY Fertility Center.

The clinic is absolutely beautiful and offers a wide variety of holistic treatments such as acupuncture and massage. They also offer yoga classes and essential oils. Beside the fact they take a holistic and dietary approach to many fertility issues they also are up today on the latest and greatest technological in medication advances in fertility. The staff is in general warm and welcoming.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

The staff notified us that we could possibly be eligible for a Grant to reduce the cost of treatment. After being notified we applied for the Grant and were able to greatly reduce our out of pocket costs.

What specific things went wrong at CNY Fertility Center?

Failed to call in prescriptions to pharmacy
Failed to call with results

Describe the specific things that went wrong at CNY Fertility Center.

Of course during fertility treatment you are already on edge and waiting to hear the results from your latest lab work. There were a few instances where I did not get a call the same day when I expected one however I did receive a call by the next days end. There was one other time I was supposed to have a prescription sent to the pharmacy and it was not sent. I had to call and request it to be sent. At times it was unclear where we were supposed to go or which pharmacies we were supposed to contact for certain medications that are specific to fertility treatment as not all fertility medications are available at every pharmacy.

7

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

CNY Fertility Center

Rochester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2018, Unsuccessful

0

6

Age 23

Donor Sperm

Tubal Blockage

Other

Income $50K - $99K

1st of 2 Docs

3 IUI With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Armando Arroyo CNY Fertility Center

He [Dr. Armando Arroyo] did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him...he had no bedside manner and wasn’t going to tell me something that was extremely important. He also told me I need surgery when every other dr said that would be the most extreme corse of action.

The clinic [CNY Fertility Center] itself is good, and price is way cheaper then around. Communication could be better but the nurses do their best to help and make people feel comfortable. They all acknowledged me by name and would answer all my questions...I had to have my hsg done two times because of his [Dr. Armando Arroyo's] mistake. I refused to pay the second one...He [Dr. Armando Arroyo] did my hsg and told me I was fine, then called me in as I was getting ready to

How was your experience with Armando Arroyo at CNY Fertility Center?

He did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Use someone else, he had no bedside manner and wasn’t going to tell me something that was extremely important. He also told me I need surgery when every other dr said that would be the most extreme corse of action.

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

He did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

Hsg. Told me all was clear and it wasn’t.

Describe your experience with CNY Fertility Center.

The clinic itself is good, and price is way cheaper then around. Communication could be better but the nurses do their best to help and make people feel comfortable. They all acknowledged me by name and would answer all my questions

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

I had to have my hsg done two times because of his mistake. I refused to pay the second one.

What specific things went wrong at CNY Fertility Center?

Lost results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at CNY Fertility Center.

He did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him.

0

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

6

Clinic

CNY Fertility Center

Hamburg (closed)

Operations

Scheduling

Billing Department

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2016 - 2018, Unknown Success

10

Age 36 - 38

1 IVF

Endometriosis

Unexplained

Other

Income $50K - $99K

1st of 2 Docs

7 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Armando Arroyo CNY Fertility Center

He [Dr. Armando Arroyo] was always compassionate about your feelings. This is a very hard process to go through and knowing I had so many apointments he made me feel like it wasn’t another appointment. He was very thorough in every treatment and when I came there he didn’t want to waste my time and money with IVF right away he referred me to a specialist for my Endometriosis which they removed 100%.

The clinic [CNY-Hamburg] is very welcoming, nurse staff is amazing. They don’t make you feel like a patient more like a family member. Going there over the years I feel more like a family then a patient. Makes me feel more comfortable and less stress for all the appointments.... Kris [a nurse] was absolutely amazing. Kind hearted, listened, show compassion. When we had our first miscarriage she was grieving with me. She helped me through it.

How was your experience with Armando Arroyo at CNY Fertility Center?

He was always compassionate about your feelings. This is a very hard process to go through and knowing I had so many apointments he made me feel like it wasn’t another appointment. He was very thorough in every treatment and when I came there he didn’t want to waste my time and money with IVF right away he referred me to a specialist for my Endometriosis which they removed 100%.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Be patient with the process. It’s hard on you just as much as it’s hard on them. They are here to help you have a baby and when the result is a negative I feel like they share my pain as well.

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

Made me feel comfortable with every visit and was very thorough. He made sure that I didn’t leave with any additional questions.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

I was in a lot of medications and each tome I trusted Dr.Arroyo with them. I finally hady first pregnancy in May 2017 after trying for 4 years. At that point I never could think I could get pregnant but I did. Even though we had a miscarriage I still had hope that he got me to that point.

Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris at Buffalo CNY )

Kris was absolutely amazing. Kind hearted, listened, show compassion. When we had our first miscarriage she was grieving with me. She helped me through it.

Describe your experience with CNY Fertility Center.

The clinic is very welcoming, nurse staff is amazing. They don’t make you feel like a patient more like a family member. Going there over the years I feel more like a family then a patient. Makes me feel more comfortable and less stress for all the appointments.

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Hamburg (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2016 - 2018, Unsuccessful

7

10

Age 35 - 37

3 IUI

1 IVF

Male Factor

Poor Egg Quality

Other

European

Income $50K - $99K

Teacher

Neutral

Strongly Recommends

Unsuccessful

Review of

Armando Arroyo CNY Fertility Center

Nice, knowledgeable, calm, helpful. However, I personally felt like he [Dr. Arroyo] didn’t review my chart and what we had discussed in previous conversations before my appointment. I am happy that he does phone appointments though, this is extremely convenient for out of town patients....Dr. Arroyo recommended a baby aspirin a day for factor 5. For my second cycle of IVF he recommended using human growth hormone a month prior to retrieval and a high dosage of meds.

I love the peaceful, meditation like atmosphere [CNY Fertility Center- Rochester]! I think it truly helps me be relax during this highly emotional situation. The yoga and others extra groups and activities they offer sound awesome! I wish I lived closer so I could attend....I have felt a bit lost throughout our experience and feel like some nurses didn’t really explain things well. A lot of times I’ve had to be my own advocate. However, I have found 2 AMAZING nurses at the Rochester office, so now I just call and always ask for them!

How was your experience with Armando Arroyo at CNY Fertility Center?

Nice, knowledgeable, calm, helpful. However, I personally felt like he didn’t review my chart and what we had discussed in previous conversations before my appointment. I am happy that he does phone appointments though, this is extremely convenient for out of town patients.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

I would actually give advice a friend gave me, that Dr. Kiltz gave her a few years ago....as hard as it may be to be happy and excited for others having babies and being pregnant, surround yourself with everything baby. This has really helped me stay positive!

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

Willing to make phone call appointments. Listened, helped where he could.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

I can only remember the dye test by Dr. Arroyo. Nurses did my iui’s and Dr. Kiltz did my egg retrieval. Dr. Arroyo recommended a baby aspirin a day for factor 5. For my second cycle of IVF he recommended using human growth hormone a month prior to retrieval and a high dosage of meds.

Describe your experience with the nursing staff at CNY Fertility Center.

Depends on who you get...some of them are extremely helpful and friendly!!! I have felt a bit lost throughout our experience and feel like some nurses didn’t really explain things well. A lot of times I’ve had to be my own advocate. However, I have found 2 AMAZING nurses at the Rochester office, so now I just call and always ask for them!

Describe your experience with CNY Fertility Center.

I love the peaceful, meditation like atmosphere! I think it truly helps me be relax during this highly emotional situation. The yoga and others extra groups and activities they offer sound awesome! I wish I lived closer so I could attend.

7

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Rochester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2017 - 2018, Unsuccessful

10

Age 26 - 27

1 IVF

Male Factor

PCOS

European

Black or African-American

Income $50K - $99K

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Unsuccessful

Review of

Armando Arroyo CNY Fertility Center

Dr. Arroyo treated us like an individual case. He contacted us at home and made sure we fully understood everything. He is very personable and kind. Dr. Arroyo gave us his personal cellphone number in case we had any questions and always had an immediate response.... Dr. Arroyo put me on a lower does of Gonal F since I have PCOS. 5 embryos were retrieved and 2 fertilized. Unfortunately both our fresh and frozen cycles failed.

CNY is very efficient at what they do at times it can make you feel like you are just another patient since they are such a large group spanning across so many different offices. While the process can be frustrating i have never had a problem with CNY not returning calls or emails. Again the staff is always very kind and try their hardest to make miracles happen.... Nursing staff at CNY is amazing. Every staff member i have come across have been nothing but kind and courteous.

How was your experience with Armando Arroyo at CNY Fertility Center?

Dr. Arroyo treated us like an individual case. He contacted us at home and made sure we fully understood everything. He is very personable and kind. Dr. Arroyo gave us his personal cellphone number in case we had any questions and always had an immediate response.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Dr. Arroyo is very thorough so be prepared to take notes.

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

Dr arroyo gave me his cellphone number to reach his directly with questions I had. He called me multiple times at home to make sure I knew what was going on and what to expect

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

Dr. Arroyo put me on a lower does of Gonal F since I have PCOS. 5 embryos were retrieved and 2 fertilized. Unfortunately both our fresh and frozen cycles failed.

Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Tricia Mann)

Nursing staff at CNY is amazing. Every staff member i have come across have been nothing but kind and courteous.

Describe your experience with CNY Fertility Center.

CNY is very efficient at what they do at times it can make you feel like you are just another patient since they are such a large group spanning across so many different offices. While the process can be frustrating i have never had a problem with CNY not returning calls or emails. Again the staff is always very kind and try their hardest to make miracles happen.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

Cost of IVF cycle was $4300, I had a $20 copay for all monitoring appointments, $2500 in medications and $70 for acupuncture before embryo transfer

Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.

Since i only had 2 fertilized embryos I had to do a 3 day transfer. 1 was fresh and the other frozen.

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Rochester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2016 - 2017, Unsuccessful

8

9

Age 32 - 33

1 IUI

Male Factor

PCOS

European

Income $50K - $99K

Teacher

2nd of 2 Docs

2 IUI With Other Docs

Neutral

Strongly Recommends

Unsuccessful

Review of

Armando Arroyo CNY Fertility Center

Felt like a human, but he [Dr. Arroyo] was a very busy man.... I was not happy that going I to surgery the plan was to get rid of ALL my cysts no matter the size, but after looking inside he decided to leave 1 alone on my left side and when going back for an ultrasound before wanting to do an IUI, I had to wait another month because the cyst grew to be almost the size of my ovary. I was deviated and extremely angry that while I was under for ovarian drilling he did not do what we had planned.

Far to travel to, but their hours are accommodating and open really early! They [CNY Fertility Ctr - Syracuse] help with medication, different options if insurance won't cover some of it or any of it. Many times they explained in detail how to make taking all the meds to be more manageable and not overwhelming.... [Nursing Staff] Awesome and hard working... Felt comfortable crying and being emotional with dr. And staff.

How was your experience with Armando Arroyo at CNY Fertility Center?

I was not happy that going I to surgery the plan was to get rid of ALL my cysts no matter the size, but after looking inside he decided to leave 1 alone on my left side and when going back for an ultrasound before wanting to do an IUI, I had to wait another month because the cyst grew to be almost the size of my ovary. I was deviated and extremely angry that while I was under for ovarian drilling he did not do what we had planned.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Research yourself, ask lots of questions, like with any doctor, and be VERY clear about what you want as the patient. Give them more info than you think you should give so they can hear and see the entire big picture!

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

Felt like a human, but he was a very busy man. Felt comfortable crying and being emotional with dr. And staff.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

Ovarian drilling to get rid of my cysts to increase chances of pregnancy during the scheduled IUI the following month, but that was cancelled due to a huge cyst.

Describe your experience with the nursing staff at CNY Fertility Center.

Awesome and hard working

Describe your experience with CNY Fertility Center.

Far to travel to, but their hours are accommodating and open really early! They help with medication, different options if insurance won't cover some of it or any of it. Many times they explained in detail how to make taking all the meds to be more manageable and not overwhelming.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

More than we thought, but could have been worse. Not looking forward to the expensive ivf.

8

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

9

Clinic

CNY Fertility Center

Syracuse

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2014, Successful

10

Age 30

1 IVF

Donor Sperm

Unexplained

Prefer not to answer

Income $50K - $99K

Business Executive

1st of 2 Docs

8 IUI With Other Docs

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

I saw him [Dr. Armando Arroyo] at every monitoring visit and he really took the time to examine my case and come up with a plan of action specifically for me...We started with a plan for an injectible IUI cycle. This would be my first injectable cycle. I ended up having a greater amount of mature eggs than they would've liked for an IUI so I was faced with the decision to cancel the cycle or flip it into an IVF cycle. I decided to go for it since this was my 9th try at getting pregnant and there were still no answers as to why I wasn't getting pregnant so I was hoping an IVF would give more answers. It worked and I have a daughter now.

About $4500 for the [IVF at CNY] although the price has gone down since I did it. This included ICSI which is amazing and usually a huge extra cost. I got a 10% discount for paying for it all at once and I put it on a credit card. The monitoring and meds were separate and my insurance did not cover so I paid out of pocket. I think around another $1000...Felt like a valued patient. They offered so much more support and activities than my last clinic. Would absolutely go back!

How was your experience with Armando Arroyo at CNY Fertility Center?

Very knowledgeable and great to work with. I felt like we were teammates going after the common goal together. He was very comforting and yet firm. I will be using him again in the future for sure.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Go for it!

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

I saw him at every monitoring visit and he really took the time to examine my case and come up with a plan of action specifically for me.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

We started with a plan for an injectible IUI cycle. This would be my first injectable cycle. I ended up having a greater amount of mature eggs than they would've liked for an IUI so I was faced with the decision to cancel the cycle or flip it into an IVF cycle. I decided to go for it since this was my 9th try at getting pregnant and there were still no answers as to why I wasn't getting pregnant so I was hoping an IVF would give more answers. It worked and I have a daughter now.

Describe your experience with the nursing staff at CNY Fertility Center.

All super nice and knowledgable. All truly cared!

Describe your experience with CNY Fertility Center.

Felt like a valued patient. They offered so much more support and activities than my last clinic. Would absolutely go back!

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

About $4500 for the IFV although the price has gone down since I did it. This included ICSI which is amazing and usually a huge extra cost. I got a 10% discount for paying for it all at once and I put it on a credit card. The monitoring and meds were separate and my insurance did not cover so I paid out of pocket. I think around another $1000.

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Rochester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2018, Successful

10

Age 36

3 IUI

Recurrent Pregnancy Loss

Unexplained

Other

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

He [Dr. Arroyo] was the most comforting and compassionate doctor I have seen. He weighed every option and was very through with all treatment. He made you feel like you were the only patient that he was seeing at that time. I never felt rushed durning appointments....For all my cycles we tried lovenox and progesterone prior to a positive due to the multiple miscarriages. With my last iui that took we added low dose hcg daily but still ended in miscarriage

The only weakness I see is sometimes they [CNY] seem disorganized but besides that they are wonderful. Always helpful with any questions and concerns. They go above and beyond when it comes to helping you with treament... The only trouble I ran into was issues with getting scripts sent to the correct pharmacy... Kris is the PA at the clinic that I am currently seeing. Her and the staff are warm and welcoming

How was your experience with Armando Arroyo at CNY Fertility Center?

He was the most comforting and compassionate doctor I have seen. He weighed every option and was very through with all treatment. He made you feel like you were the only patient that he was seeing at that time. I never felt rushed durning appointments.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

I have no advice or issues

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

He took his time with me explaining everything in detail from start to finish. With surgeries and my miscarriage he was very caring and compassionate

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

For all my cycles we tried lovenox and progesterone prior to a positive due to the multiple miscarriages. With my last iui that took we added low dose hcg daily but still ended in miscarriage

Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler )

Kris is the PA at the clinic that I am currently seeing. Her and the staff are warm and welcoming

Describe your experience with CNY Fertility Center.

The only weakness I see is sometimes they seem disorganized but besides that they are wonderful. Always helpful with any questions and concerns. They go above and beyond when it comes to helping you with treament

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

Most of my costs came from Ultrasounds and medications as of right now I have totaled around 12,000 with all past treatment

Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.

Have not moved on to ivf due to cost

What specific things went wrong at CNY Fertility Center?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at CNY Fertility Center.

The only trouble I ran into was issues with getting scripts sent to the correct pharmacy

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Hamburg (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2017 - 2018, Successful

10

Age 33 - 34

2 IUI

1 IVF

PCOS

European

Income $0 - $49K

Teacher

1st of 2 Docs

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

He [Dr. Armando Arroyo] made sure I knew everything that was going on in the process and understood, he was always there if I had a concern or problem, he gets excited with you when everything goes right & sad with you when it doesn’t but it’s always optimistic and keeps you going when you don’t feel like you can go anymore. He will always be a big part of our hearts!!

CNY is absolutely amazing!! It’s so relaxing which is very important with something so nerve racking! I have not seen any weaknesses. Everyone who works there are so sweet and wonderful! I would never think of going anywhere else! I would travel from the other side of the earth just to go to CNY... Kris Ziegler is absolutely amazing!! I have really small veins so I would have to get blood drawn from my hands, she was the only one I would let touch me with a needle!!

How was your experience with Armando Arroyo at CNY Fertility Center?

He made sure I knew everything that was going on in the process and understood, he was always there if I had a concern or problem, he gets excited with you when everything goes right & sad with you when it doesn’t but it’s always optimistic and keeps you going when you don’t feel like you can go anymore. He will always be a big part of our hearts!!

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Put your trust in Dr. Arroyo!! He knows what he is doing & will try his best to make your dreams come true!!

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

Dr. Arroyo was very kind & knowledgeable, he knows what he’s talking about and he makes you feel comfortable with the whole process!

Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler )

Kris Ziegler is absolutely amazing!! I have really small veins so I would have to get blood drawn from my hands, she was the only one I would let touch me with a needle!!

Describe your experience with CNY Fertility Center.

CNY is absolutely amazing!! It’s so relaxing which is very important with something so nerve racking! I have not seen any weaknesses. Everyone who works there are so sweet and wonderful! I would never think of going anywhere else! I would travel from the other side of the earth just to go to CNY

Describe your experience with your monitoring appointments at CNY Fertility Center.

Monitoring was so easy, sometimes there was a little wait but nothing to bad

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

For consultation, 2 IUI’s & 1 IVF & around 8,000

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Hamburg (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2016 - 2018, Successful

10

Age 25 - 27

2 IUI

1 IVF

1 Embryo Freezing

Surrogacy

Anovulation

Male Factor

PCOS

Immunological

Recurrent Pregnancy Loss

European

South Asian

Income $0 - $49K

Teacher

1st of 2 Docs

3 Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

Dr. Arroyo is a fabulous, positive man. He is always looking for the most successful way to create a pregnancy with each woman individually, as all women may have different needs or problems. He is kind, understanding and takes into consideration what the patient want s.... Dr. Arroyo was very understanding of my needs, yet gave me guidance when he felt something was important that I do or do not do. He always made things comfortable. He never made me feel like I was being rushed out of my appointment, but rather that I was important to CNY.

There was a time that a nurse [at CNY Syracuse] had conflicting information that she gave me based on her own opinion of my treatment. I did not agree, and talked to the doctor about my concerns. She said one thing, he told me to specifically go by HIS direction. It was cleared up quickly.... Sometimes it is important to be your own advocate! CNY is wonderful, But with so many patients and staff it can he hard to keep everyone on the same page. If you want to try something, vocalize. They will hear you and help you.

How was your experience with Armando Arroyo at CNY Fertility Center?

Dr. Arroyo was very understanding of my needs, yet gave me guidance when he felt something was important that I do or do not do. He always made things comfortable. He never made me feel like I was being rushed out of my appointment, but rather that I was important to CNY.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Be open to new ideas!

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

Dr. Arroyo is a fabulous, positive man. He is always looking for the most successful way to create a pregnancy with each woman individually, as all women may have different needs or problems. He is kind, understanding and takes into consideration what the patient want s.

Describe your experience with the nursing staff at CNY Fertility Center.

Nursing staff is very busy, but very kind.

Describe your experience with CNY Fertility Center.

Sometimes it is important to be your own advocate! CNY is wonderful, But with so many patients and staff it can he hard to keep everyone on the same page. If you want to try something, vocalize. They will hear you and help you.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

It was significantly less than other fertility clinics world wide!

What specific things went wrong at CNY Fertility Center?

Failed to call with results
Failed to inform you of changes in protocol
Provided conflicting information

Describe the specific things that went wrong at CNY Fertility Center.

There was a time that a nurse had conflicting information that she gave me based on her own opinion of my treatment. I did not agree, and talked to the doctor about my concerns. She said one thing, he told me to specifically go by HIS direction. It was cleared up quickly.

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Syracuse

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2018, Successful

10

Age 32

European

Income $50K - $99K

Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

He [Dr. Arryoy] took the time to actually listen to me and answer my questions. I didn’t feel rushed and it felt like he actually cared about my situation... Very caring and very detailed. He has never left me wondering what’s next or questioning his ability. He has made sure to answer every question and actually ask me questions to further my understanding.... Ask questions! He will answer them or if he doesn’t know the answer he will figure it out and make sure to get back to you.

They [CNY - Albany] are amazing. They offer so many extra ways to relax. They have a spa and acupuncture. They also have a payment plan for the ivf to make it affordable which makes the stress a lot less. I would recommend this clinic to anyone who doesn’t have insurance that covers ivf and even ones that do!... Very caring and willing to answer any questions I had. Very detailed on how the whole process of IVF is and didn’t leave anything out.

How was your experience with Armando Arroyo at CNY Fertility Center?

Again he was amazing so far! Very caring and very detailed. He has never left me wondering what’s next or questioning his ability. He has made sure to answer every question and actually ask me questions to further my understanding.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Ask questions! He will answer them or if he doesn’t know the answer he will figure it out and make sure to get back to you.

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

He took the time to actually listen to me and answer my questions. I didn’t feel rushed and it felt like he actually cared about my situation

Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Tricia)

Very caring and willing to answer any questions I had. Very detailed on how the whole process of IVF is and didn’t leave anything out.

Describe your experience with CNY Fertility Center.

They are amazing. They offer so many extra ways to relax. They have a spa and acupuncture. They also have a payment plan for the ivf to make it affordable which makes the stress a lot less. I would recommend this clinic to anyone who doesn’t have insurance that covers ivf and even ones that do!

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

3,900

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Latham

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2017 - 2018, Unknown Success

9

10

Age 29 - 30

Unexplained

Other

European

Prefer not to answer

Income $50K - $99K

3rd of 3 Docs

3 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Armando Arroyo CNY Fertility Center

I think Dr. Arroyo is very personable and he listens to concerns and questions. He takes the time to make sure we understand the processes and the answers he provides. He stays positive and gives a good sense of encouragement. He has fun when appropriate and is serious when needed and provides support.... He took the time to really explain the process and he listens. It seems like he wants success for us.... I feel CNY does a great job with making patients feel comfortable.

I feel CNY does a great job with making patients feel comfortable. From the welcoming, non-clinical decor, to the personal attention patients are given, to the amazingly supportive complimentary fertility yoga classes weekly, and the expertise and innovations that come with it, this practice is truly one of a kind....They listen well and share their optimism.... I think Dr. Arroyo is very personable and he listens to concerns and questions. He takes the time to make sure we understand the processes and the answers he provides.

How was your experience with Armando Arroyo at CNY Fertility Center?

I think Dr. Arroyo is very personable and he listens to concerns and questions. He takes the time to make sure we understand the processes and the answers he provides. He stays positive and gives a good sense of encouragement. He has fun when appropriate and is serious when needed and provides support.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Hear him out and advocate for the path you believe is right for you.

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

He took the time to really explain the process and he listens. It seems like he wants success for us.

Describe your experience with the nursing staff at CNY Fertility Center.

They listen well and share their optimism.

Describe your experience with CNY Fertility Center.

I feel CNY does a great job with making patients feel comfortable. From the welcoming, non-clinical decor, to the personal attention patients are given, to the amazingly supportive complimentary fertility yoga classes weekly, and the expertise and innovations that come with it, this practice is truly one of a kind.

9

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Rochester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2018, Unknown Success

10

Age 28

1 IVF

Unexplained

Other

Income $100K - $199K

1st of 3 Docs

8 IUI With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Armando Arroyo CNY Fertility Center

So positive and kind hearted. He [Dr. Armando Arroyo] demonstrated knowledge and understood what we were asking and what we should do. He made us feel like when we left our first appointment things seemed positive and no matter what to keep a positive attitude because within time it will happen. I would recommend him to anyone going through the same thing I am.

I love everything about cny! Such a beautiful environment at all the locations I have been so far. Everyone knows and understands what your going through. With infertility being such a hush hush topic, it is nice to be able to walk in to the clinic and feel and see how many other women are in the same pair of shoes as I am.... [The nurses are] Super friendly and passionate about what they are doing. They make sure your in the best hands possible.

How was your experience with Armando Arroyo at CNY Fertility Center?

So positive and kind hearted. He demonstrated knowledge and understood what we were asking and what we should do. He made us feel like when we left our first appointment things seemed positive and no matter what to keep a positive attitude because within time it will happen. I would recommend him to anyone going through the same thing I am.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Stay positive.

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

He was so friendly and took the time to listen to us. So kind hearted and positive!

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

Monitoring and medications. Testing as well to make sure there isn't anything else wrong.

Describe your experience with the nursing staff at CNY Fertility Center.

Super friendly and passionate about what they are doing. They make sure your in the best hands possible.

Describe your experience with CNY Fertility Center.

I love everything about cny! Such a beautiful environment at all the locations I have been so far. Everyone knows and understands what your going through. With infertility being such a hush hush topic, it is nice to be able to walk in to the clinic and feel and see how many other women are in the same pair of shoes as I am.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

Payment plan

10

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Rochester

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2015 - 2017, Unsuccessful

6

10

Age 37 - 39

3 IVF

Donor Sperm

Male Factor

Unexplained

Other

Income $50K - $99K

Sales Representative

1st of 3 Docs

3 IUI With Other Docs

1 IVF With Other Docs

Donor Eggs With Other Docs

Doesn't Recommend

Strongly Recommends

Unsuccessful

Review of

Armando Arroyo CNY Fertility Center

I only met with Dr Arroyo a few times. The NP handled everything...He is A very nice man and pretty much told me I would have a baby. It’s been a very long road and I still don’t have a baby. When I came in after my miscarriage he had no answers for me as to what could have went wrong with a PGS tested normal embryo...All of my protocols and treatments were done by the NP Kris Ziegler.

Kris [nurse practitioner at CNY] and all of the nursing staff are fabulous! I was treated with the best care ever...The clinic is beautiful and very relaxing. Does not feel like a Dr office but a spa. I felt that the NP at the Buffalo office had to much on her plate. I thought that the Dr should be doing the monitoring as well. Clinic needs an ultrasound tech...All of my protocols and treatments were done by the NP Kris Ziegler.

How was your experience with Armando Arroyo at CNY Fertility Center?

He is A very nice man and pretty much told me I would have a baby. It’s been a very long road and I still don’t have a baby. When I came in after my miscarriage he had no answers for me as to what could have went wrong with a PGS tested normal embryo.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

See Dr. Kiltz

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

I only met with Dr Arroyo a few times. The NP handled everything.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

All of my protocols and treatments were done by the NP Kris Ziegler.

Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Zeigler)

Kris and all of the nursing staff are fabulous! I was treated with the best care ever.

Describe your experience with CNY Fertility Center.

The clinic is beautiful and very relaxing. Does not feel like a Dr office but a spa. I felt that the NP at the Buffalo office had to much on her plate. I thought that the Dr should be doing the monitoring as well. Clinic needs an ultrasound tech.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

I have spent $100,000 in the last 2 years on treatments and medication.

What specific things went wrong at CNY Fertility Center?

Failed to call in prescriptions to pharmacy

6

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Hamburg (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2015, Successful

8

10

Age 30

1 IVF

Other

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

Neutral

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

[Dr. Armando Arroyo was] Compassionate and knowledgeable, he was very informative and also kind. During my procedure he knew I was nervous but also curious as to every step of the process and he explained everything. He was super friendly and showed us everything he was doing!... He was very friendly, understanding and compassionate. We actually did our retrieval with Dr. Kiltz and then Dr. Arroyo did our actual transfer and we could tell he actually did. His homework to make himself familiar with myself and my husband since it was actually the 1st time meeting him.

[CNY Fertility Center is] So comfortable, relaxing like a spa, everyone is so welcoming. The entire facility is calming and soothing! Couldn’t have been anymore comfortable and beautiful! The atmosphere is perfect both in Rochester and Syracuse!... We actually did our retrieval with Dr. Kiltz and then Dr. Arroyo did our actual transfer and we could tell he actually did. His homework to make himself familiar with myself and my husband since it was actually the 1st time meeting him.

How was your experience with Armando Arroyo at CNY Fertility Center?

Compassionate and knowledgeable, he was very informative and also kind. During my procedure he knew I was nervous but also curious as to every step of the process and he explained everything. He was super friendly and showed us everything he was doing!

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

N/A

During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?

He was very friendly, understanding and compassionate. We actually did our retrieval with Dr. Kiltz and then Dr. Arroyo did our actual transfer and we could tell he actually did. His homework to make himself familiar with myself and my husband since it was actually the 1st time meeting him.

Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.

Lots of estrogen and progesterone and aspirin and prednisone

Describe your experience with the nursing staff at CNY Fertility Center.

EXCELLENT!!!

Describe your experience with CNY Fertility Center.

So comfortable, relaxing like a spa, everyone is so welcoming. The entire facility is calming and soothing! Couldn’t have been anymore comfortable and beautiful! The atmosphere is perfect both in Rochester and Syracuse!

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

$10,000

Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.

NA

8

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

10

Clinic

CNY Fertility Center

Syracuse

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

2015 - 2018, Successful

7

9

Age 33 - 36

1 IVF

PCOS

Unexplained

European

Latinx

Income $100K - $199K

1st of 2 Docs

7 IUI With Other Docs

Neutral

Strongly Recommends

Successful

Review of

Armando Arroyo CNY Fertility Center

I would say that Dr. Arroyo was invested in our case, but more "easygoing" than other doctors. I do think this helped me, as I tend to be anxious, but I would often work with the nurse on the finer details.... I appreciate their use of Eastern and western medicine. I truly believe that their ability to consider options that are "outside of the box" is what finely led to our very first BFP in over 4.5 years. We we're very pleased with our experience from start to finish.

I appreciate their [CNY-Hamburg] use of Eastern and western medicine. I truly believe that their ability to consider options that are "outside of the box" is what finely led to our very first BFP in over 4.5 years. We we're very pleased with our experience from start to finish.... $3900 for IVF cycle and $250 for the FET... I would say that Dr. Arroyo was invested in our case, but more "easygoing" than other doctors. I do think this helped me, as I tend to be anxious, but I would often work with the nurse on the finer details.

How was your experience with Armando Arroyo at CNY Fertility Center?

Having been seen by several different doctors in my ttc journey, I would say that Dr. Arroyo was invested in our case, but more "easygoing" than other doctors. I do think this helped me, as I tend to be anxious, but I would often work with the nurse on the finer details.

What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?

Have any potential questions prepared, but I would say that about any doctor.

Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler )

Very experienced, caring, patient, and easy to work with.

Describe your experience with CNY Fertility Center.

I appreciate their use of Eastern and western medicine. I truly believe that their ability to consider options that are "outside of the box" is what finely led to our very first BFP in over 4.5 years. We we're very pleased with our experience from start to finish.

Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.

$3900 for IVF cycle and $250 for the FET

7

Doctor

Armando Arroyo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

CNY Fertility Center

Hamburg (closed)

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Armando Arroyo CNY Fertility Center

Armando Arroyo

Boston IVF - The Syracuse Center

Education

How Doctor Communicates

Boston IVF - The Syracuse Center
Rated 8.2

At 1 office

44 patient reviews

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Armando Arroyo

Boston IVF - The Syracuse Center

Education

How Doctor Communicates

Boston IVF - The Syracuse CenterRated 8.2Strongly recommend: 79%Don't recommend: 21%8.2

At 1 office

44 patient reviews

Learn from top fertility experts

Boston IVF - The Syracuse Center
Rated 8.2