Armando Arroyo

Boston IVF

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Available by cell phone
Doctor personal cell phone
Medical SchoolUCLA
ResidencyU. of Arizona
FellowshipUCSD
Boston IVF - The Syracuse Center
5792 Widewaters Parkway
Syracuse, NY 13214
3157033050
On a scale from 0-10, how likely are you to recommend Armando Arroyo to a friend?
Strongly recommend: 65%Neutral: 26%Don't recommend: 9%8.6
31 assessments
  • 65% Strongly recommend (9-10)
  • 26% Neutral (7-8)
  • 9% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
5.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Boston IVF to a friend?
Strongly recommend: 67%Neutral: 18%Don't recommend: 15%8.4
154 assessments
  • 67% Strongly recommend (9-10)
  • 18% Neutral (7-8)
  • 15% Don't recommend (0-6)
31 assessments
10
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis
10
He [Dr. Armando Arroyo] knew exactly who we were and what our details were at every visit...I had a very tricky schedule as I had moved to Canada before transfer. He was very good about arranging phone calls and making a protocol easier for travel. He is warm and always seemed happy to see us...Trust that he is part of a larger, highly successful team. He knows the latest research and is open to talking through your ideas. You have a voice in the path ahead. He is an interlocutor, not an authoritarian.
+ Read more
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis
10
How was your experience with Armando Arroyo at Boston IVF?
He really gives patients the respect they deserve. I am a professor and I felt like my last clinic spoke to me like I was dumb all the time. Dr. Arroyo assumed I was knowledgeable and engaged with any research I had done and never dismissed it. We had good conversations and we felt very confident that we made a good choice to move clinics. I had a very tricky schedule as I had moved to Canada before transfer. He was very good about arranging phone calls and making a protocol easier for travel. He is warm and always seemed happy to see us.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
Trust that he is part of a larger, highly successful team. He knows the latest research and is open to talking through your ideas. You have a voice in the path ahead. He is an interlocutor, not an authoritarian.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
Dr. Arroyo is a good mix of understanding and straightforward. He sat with us and looked at our results and talked to us about a treatment plan for my situation. At my last clinic most women were on the same protocol with a dozen medications. Dr. Arroyo showed me why I didn't need most of them. I spoke to him more in my six months at this clinic than I spoke to my previous specialist in 2.5 years. He called regularly as we organized moving embryos from another clinic. He attended most of my ultrasounds and helped me understand how things were progressing. He knew exactly who we were and what our details were at every visit.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
This was my third frozen transfer (not PGS tested embryos). We debated another stim plus PGS of all, but I wasn't up for it. I had a lap/hysteroscopy before and that could explain success. I did a longer estrogen protocol than I was used to. My lining wasn't great so we gave it an extra week. I was on progesterone suppositories and shots (only ever 3 nights) up to 10 weeks pregnant. My previous transfers at another clinic I was on a dozen medications, many out of pocket and thousands of dollars. It was great to have fewer meds to keep track of. I made the process less stressful. We had two frozen day 3 embryos. Transferred 2 and now 19 weeks with a singleton!
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Jill L)
The main nurse, Jill, was wonderful. First, there is one main nurse! At my last clinic, you saw a new person every visit. This clinic offers a single contact person which makes things MUCH easier. Jill knew exactly what our plan was and was always quick to get back to me to help organize meds etc. I "graduated" from the clinic at week 8 and she continues to email to check on us every three weeks! So lovely!
Describe your experience with Boston IVF.
This is a new clinic with a great staff. Abby at the front desk is cheerful and Mel is a wonderful embryologist who spent a bit of time to assist with moving my embryos across town and then prepping them for transfer. The blood and ultrasound team is also small, so you see the same faces often and they are all very good!
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
I am very fortunate to have excellent insurance. My co-pay for visits was 20$ They did not recommend anything not covered by my insurance.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Boston IVF
Boston IVF - The Syracuse Center
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Treatment
8 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
He [Dr. Arroyo] answered all my questions and concerns, he even brought questions of his own for me which made me feel like he cared about me as a person...I felt like he understood what I wanted about this treatment, I wanted to be included and feel like a human and not just some random person...was available when I needed. After my miscarriage I went back to see the doctor, 5 months later, and once again he came equipped with all the tools I needed for the new journey ahead.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Race
Latino
Income
$0 - $49K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
How was your experience with Armando Arroyo at CNY Fertility Center?
I first went to see an RE in June 2017 after trying for 2 years with no positive outcomes. My 1st appointment was with Mr. Arroyo and I felt like he understood what I wanted about this treatment, I wanted to be included and feel like a human and not just some random person. Dr. Arroyo answered all my questions and concerns and was available when I needed. After my miscarriage I went back to see the doctor, 5 months later, and once again he came equipped with all the tools I needed for the new journey ahead. He answered all my questions and concerns, he even brought questions of his own for me which made me feel like he cared about me as a person.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is a wonderful person, do not be afraid to ask questions as there is no stupid question, just unanswered doubts.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
CNY makes me feel at home, they know me by name and they know my story. When I call they always answer with a smile on their face and they never cease to amaze me. They are willing to answer all my questions and go over everything my brain can think of.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
When I first started this journey, we started using Femara along with the prenatals, baby aspirin and prednisone, this was done for the 1st 5 iui's which one of them resulted in a pregnancy which later turned into a miscarriage. After the miscarriage, the doctor did not want to do pills anymore as he believe my body would not react the same way so we switched to injectables, Gonal-f and monitoring every other day until at least 1 or 2 follicles were over 18mm then doing another iui. As of today we have included clomid along with injectables to give my body other options since they have not been working up to now.
Describe your experience with the nursing staff.
The nursing staff at CNY Rochester is amazing. I absolutely adore these ladies. They take their time when I am there, they make sure I know all the how's, when's, where's and why's before I leave the office and they have always been available when I've had questions or problems with insurance. They are warm hearted and so kind.
Describe your experience with CNY Fertility Center.
CNY Rochester is an amazing clinic, with so many add-on benefits. I love the fact that they open as early as 630am which makes it so much easier for me to go before going to work and they are always available to work around my schedule for iui and bloodworks. I would love for the Rochester site to be able to do more of the surgical procedures as Syracuse is about 90mins away.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
After meeting my $3000 deductible all prescriptions and IUI are covered 100%. My insurance covers medications at $70 each as they are 3rd tier medications. An IUI out of pocket would be around $600 without insurance including the sperm wash. So far I have spent around $7000 in a year and half of treatment without doing IVF.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
Dr. took the time to discuss protocol, medications, answer questions,.discuss results,.discuss next steps after miscarriage, and didn't rush us off the phone. Seemed genuine in his care for us and our wishes.... 350 gonal f , ldn, prednisone, cleocin, zpack, with bloodwork and ultrasound monitoring 3 days before trigger. Went to new york for egg retrieval. Started fresh transfer meds including progesterone and estradiol. Transferred 2 day 4 embryos. Successful pregnancy witg twins and miscarried at 7 weeks
+ Read more
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
How was your experience with Armando Arroyo at CNY Fertility Center?
I only talked to him on the phone but he made us feel like we were important and not just another couple having issues. He was genuine and caring. He explained different options and the potential risks.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
He is very thorough and will repeat himself to ensure you understand what he is saying so just have patience
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. took the time to discuss protocol, medications, answer questions,.discuss results,.discuss next steps after miscarriage, and didn't rush us off the phone. Seemed genuine in his care for us and our wishes.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
350 gonal f , ldn, prednisone, cleocin, zpack, with bloodwork and ultrasound monitoring 3 days before trigger. Went to new york for egg retrieval. Started fresh transfer meds including progesterone and estradiol. Transferred 2 day 4 embryos. Successful pregnancy witg twins and miscarried at 7 weeks
Describe your experience with the nursing staff.
The nurses I had talked with were very caring. There were times when I would get conflicting answers and was confused. Also, it is hard to get a hold of or get a call back from a nurse after leaving a message. I used the patient portal most of the time which I received faster results.
Describe your experience with CNY Fertility Center.
I was extremely happy with clinic and staff at retrieval but not impressed with staff at transfer. Transfer staff was not thorough and I was not informed of what was happening. We were left in the room after transfer with no directions and no one checked on us for over 10 minutes. We ended up leaving the room and still no one checked on us. I had acupuncture before and after transfer which was great.
Describe your experience with your monitoring appointments at CNY Fertility Center.
I was an out of state patient so I monitored in ohio and not in new York
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
$3900 plus monitoring and medications
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
IVF
Diagnosis
10
He [Dr. Armando Arroyo] sat with me for quite a while and talked to me as a friend. Very smiley and confident that he can help. He is very assuring and helped me feel better as well. When we went through my procedure he was very patient and explained everything both before during and after the procedure. Dr. A has a great personality and passion for what he does.
+ Read more
Age
34
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He sat with me for quite a while and talked to me as a friend. Very smiley and confident that he can help. He is very assuring and helped me feel better as well. When we went through my procedure he was very patient and explained everything both before during and after the procedure. Dr. A has a great personality and passion for what he does.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Don’t worry! Dr. A will explain everything!!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He is very friendly, helps you understand and asks if you have questions, he always is smiling and very helpful!
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Dr. Arroyo talked with me for over an hour during my initial visit. He went through several procedures that I would need, as we are in the process of a pgd I needed two tests done first and my husband needed an SIS as well. I know that we are not I fertile, but my husband and I are both carriers for Spinal Muscular Atrophy, as our daughter, Saydee passed away from respiratory failure in 2016. Dr. A also ordered genetic testing for both my husband and I, to help uncover which genes are affected. We will be utilizing pre genetic diagnosis with invetro fertilization in the near future.
Describe your experience with the nursing staff.
The nursing staff and receptionist are all so awesome, very kind and understanding. Some times they are understaffed though
Describe your experience with CNY Fertility Center.
It is beautiful, peaceful, and very clean! It is also comforting and very homeish. The waiting room has a fire place and tea and coffee, beautiful pairings and sculptures. The consult rooms have cozy chairs and couches. The colors are very easy and comforting as well
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Not sure yet, but all of my visits have just been copays so far
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We will be using eSET for our IVF, as our embryos will be diagnosed and tested for SMA
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Ask this reviewer a question about their experience with Armando Arroyo at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Male Factor
10
Dr Arroyo listened to us, what we want, and answered our questions. He did not talk over us, make us feel stupid, or give us false hope. He explained everything from potential options to finances. His answers were not cookie cutter and they felt honest and personal.... Dr Arroyo requested my husband see a urologist and that I have an ultrasound to show if my tubes were open. He wanted to make sure that I was not an additional factor. He believed my husband needed additional testing due to his extremely low sperm count. He offered options for us such as freezing sperm now.
+ Read more
Age
34
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
10
How was your experience with Armando Arroyo at CNY Fertility Center?
We are in the very beginning stages and have only been to the clinic a couple of times but each time was great. The clinic itself was nice and the dr was great. He did my ultrasound and testing and was fantastic. He assured me the whole way, kept me updated, and asked if I was ok multiple times throughout the process which really made me feel better.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Have all your questions ready but don’t be afraid to ask more. They will all be answered and answered honestly. You will not feel lied to or made to feel like you are there only to financial profit the dr. He works with you and understands the process. Listen to him!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr Arroyo listened to us, what we want, and answered our questions. He did not talk over us, make us feel stupid, or give us false hope. He explained everything from potential options to finances. His answers were not cookie cutter and they felt honest and personal.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Dr Arroyo requested my husband see a urologist and that I have an ultrasound to show if my tubes were open. He wanted to make sure that I was not an additional factor. He believed my husband needed additional testing due to his extremely low sperm count. He offered options for us such as freezing sperm now.
Describe your experience with the nursing staff.
I have never had a bad experience with any of the nurses there. Everyone has been extremely nice and understanding. They show compassion and do not make me feel stupid or a burden. They have never rushed me through my appointments.
Describe your experience with CNY Fertility Center.
The clinic is extremely clean, relaxing, and beautiful. It is designed ideally for creating a calm environment where anyone would feel relaxed. I did not find any weaknesses. I really enjoyed my visit each time I have gone, even when I have been nervous.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
He advised that if we went with ivf, it would be around $850 for testing, $3000 for meds that would need to be paid up front, and $4000 for the extraction and transfer which could be spread out over 1-2 years. The nurse talked to me about compassionate care.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Armando Arroyo at CNY Fertility Center.

10
Age
39
Treated
2018
Success with this Doc
?
Treatment
3 IUI, 7 IVF, 3 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Uterine Fibroids
10
Dr. Arroyo is a very compassionate doctor, who has made my husband and I very comfortable with the process and hopeful of our desired results. He is extremely knowledgeable and makes sure to go over every detail with us. He has always been available to answer any questions that we may have had.... He also has helped us understand our journey better, and put an actionable plan in place of what can be done better & differently in order to achieve m maximum success.
+ Read more
Age
39
Treated
2018
Success with this Doc
?
Race
European, Black or African-American, Native American, Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
6th of 6 Docs
Treatment
3 IUI, 7 IVF, 3 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Uterine Fibroids
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is a very compassionate doctor, who has made my husband and I very comfortable with the process and hopeful of our desired results. He is extremely knowledgeable and makes sure to go over every detail with us. He has always been available to answer any questions that we may have had. Our situation has been very complex, with many roadblocks and a long history of unsuccessful transfers. We switched to him because of referrals of friends and wanted to feel as if we mattered and our situation was special. He made us feel as if we were his focus and his only patients, each and every time we worked with him! He's simply amazing!
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
To be prepared with all the questions that you may have for him, as he will certainly take the time to answer them all and make sure that you are comfortable with the steps that he puts in place.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo really took the time to understand is, our history, and what has worked and hasn't. He also has helped us understand our journey better, and put an actionable plan in place of what can be done better & differently in order to achieve m maximum success.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Well, we are in the very earliest stages of working with him, but so far, he thoroughly has gone through our history, what has worked and hasn't. He discovered that I had damaged fallopian tubes and fibroids that were causing my miscarriages and suggested that I have them removed. Due to that advice, the doctors discovered that I had the very earliest stage of cancer on one of my ovaries, so I had that removed as well, which very well could have saved my life, down the road. We are going to be doing the hormones and injections this month, in order to retrieve eggs, to make embryos. He did a lot of bloodwork, looking for genetic factors, that hasn't been done in the past, by other doctors. He checked my husband's sperm, and also suggested genetic testing on the embryos, when we do make them. He has been thorough with my healing process of my 2 surgeries, making sure that my uterus and lining healed properly and that it will provide for the best possible outcome in this procedure.
Describe your experience with the nursing staff.
All of the nurses that work with Dr. Arroyo have been amazing. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.
Describe your experience with CNY Fertility Center.
The clinic has been amazing. It is welcoming and has all the ammenities and top knotch equipment. They have been kind, gentle, sensitive, and compassionate, making us feel important and unique. They have always gotten back to us, in a timely manner, answered any questions that we may have, and have been extremely helpful in explaining the steps needed and what to expect.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Costs were average and/or below average compared to other doctors that we've seen. The nice thing about CNY-Buffalo is that they allow you to do a payment plan, which has afforded us the opportunity to do these ivf procedures considering our financial status. It has been a tremendous blessing!
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We haven't gotten to the point of actual embryo transfer, with him, yet, however, he has stated that if I have really good looking embryos that he wouldn't be opposed to multiple transfers (due to my age) and freezing any that I have left, for future possible dates.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Armando Arroyo at CNY Fertility Center.

10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve
10
When I first met him he seemed more like a laid back chill almost hippie like doctor. After talking with him for a bit I realized that his laid back calm nature was pleasant. He took time to discuss the process and the why. ... I was found to have a very low egg reserve ... He was very kind and not rushed he took his time explained things thoroughly and is very reassuring. ... we did the trigger shot so we can then Time when to come in for the iui which was the next day. We are currently in our two week wait window hopefully the results are positive
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Armando Arroyo at CNY Fertility Center?
When I first met him he seemed more like a laid back chill almost hippie like doctor. After talking with him for a bit I realized that his laid back calm nature was pleasant. He took time to discuss the process and the why. It was a nice change to feel like you were talking to a friend opposed to a medical doctor who is very hurried and on a schedule and very mechanical. Dr arroyo I feel is compassionate and aware of the sensitivity of infertility and understands most women have come there after many many months of trying and failing. A lot of times doctors don’t understand the desperation women have with wanting a baby so badly. I feel doctor arroyo gets it.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Don’t be thrown off by how laid back he comes across he is not like regular OB/gyn you have been seeing
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very kind and not rushed he took his time explained things thoroughly and is very reassuring.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I was found to have a very low egg reserve, so doctor arroyo reassured me that I still have thousands of eggs and not to worry. It just means we have to double the normal dose of injectable medications. First we did an hsg to make sure my tubes were open so that we weren’t wasting money with medications to make me ovulate for an egg that won’t be able to travel down the tubes if blocked. Once that was all set we started the meds and I had good response and made the goal of 2 follicles. Once they reached maturity we did the trigger shot so we can then Time when to come in for the iui which was the next day. We are currently in our two week wait window hopefully the results are positive
Describe your experience with the nursing staff.
Very friendly also took their time the whole office staff is very accommodating
Describe your experience with CNY Fertility Center.
The office is set up like a spa you walk in and you would never know you were at a doctor office everyone is very pleasant there is hardly ever a waiti time. The only thing I can say to improve upon is that the results from labs are available on the website for patients to see and I have not received phone calls to explain the results. Luckily I am a nurse and can read lab results with exception to what a good AMH and sperm sample is. So I would sway be more proactive on calling patients with the results before they can see them and worry
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
So far costs haven’t been high just got my first bill and it is much lower than expected. Medications were higher than anticipated but he was very honest on how mich things would cost
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
PCOS
9
Dr Arroyo takes a tremendous amount of time with his patients. He explained everything thoroughly and spoke to us in a way we could understand. ... He recommended IUI for us to start due to PCOS. When that failed after theee times, we requested to move to IVF due to my age and a higher success rate. He agreed. ...Compassionate and kind doctor. Cares for his patients. We loved his manner of speaking and explaining all our options to us.
+ Read more
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
9
How was your experience with Armando Arroyo at CNY Fertility Center?
Compassionate and kind doctor. Cares for his patients. We loved his manner of speaking and explaining all our options to us. When we went in to say we wanted toeave behind IUI for IVF, he was on board with us and didn’t even question our decision or reasoning.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Ask questions! He is so willing to explain everything thoroughly - more than once if you need it.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr Arroyo takes a tremendous amount of time with his patients. He explained everything thoroughly and spoke to us in a way we could understand.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
He recommended IUI for us to start due to PCOS. When that failed after theee times, we requested to move to IVF due to my age and a higher success rate. He agreed.
Describe your experience with the nursing staff.
Some of the nurses are wonderful. Others have not communicated well and have left me feeling that they are trying to override the doctors treatment plan. It is also very confusing when being told to say that my chart should be coded as “IUI switch to IVF I’d make too many follicles.” There is a nurse who insists on lowering one of my med doses because she is convinced I will only do IUI.
Describe your experience with CNY Fertility Center.
The team is compassionate and they love what they do. You must advocate for yourself though. You must ask questions, call until you get an answer, and be willing to go higher if you need a better answer. Don’t assume the nurses talk to each other and know exactly what you need or should have.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I believe it was about $3,000 for each of the three cycles. Initial appointment was a separate cost but cannot recall amount.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/a
9
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
7
His [Armando Arroyo] very soft spoken and speaks very kindly. He took the time to answer questions and make sure that we understood everything. I can't say that he is overly compassionate, But he is very realistic in his expectations of treatment. If he does not think something is going to work he will Tell you that he does not think it will work.... If you are looking for a doctor to sugarcoat things he is probly not the doctor for you. He is very straight forward with what he expects out of treatment and what he thinks will and will not work.
+ Read more
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
7
How was your experience with Armando Arroyo at CNY Fertility Center?
His very soft spoken and speaks very kindly. He took the time to answer questions and make sure that we understood everything. I can't say that he is overly compassionate, But he is very realistic in his expectations of treatment. If he does not think something is going to work he will Tell you that he does not think it will work.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
If you are looking for a doctor to sugarcoat things he is probly not the doctor for you. He is very straight forward with what he expects out of treatment and what he thinks will and will not work.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I felt like he took the amount of time that we needed to understand what was going on and to ask questions in a private manner. At no time were we rushed out the door before all of our questions were answered
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We had a full work up with blood work and I had An HSG to make sure there was no blockage of any tubes. We suffered male factor infertility so he sent my husband to a urologist 1st who ruled out any issues. Then my husband was placed on medication to increase his sperm count and the motility. He was monitored very closely while on the medication. Since we were doing and IVF cycle I was placed on medication to increase egg production and to mature the follicles, Medication to reduce inflammation and to build-up the lining of my uterus for transfer. The 1st cycle was unsuccessful. The 2nd cycle we opted to try and HCG wash to see if it made a difference and that cycle was also unsuccessful. With the 3rd cycle we added some additional medications to cut down on inflammation and the chance of rejection of the embryos and that cycle was successful.
Describe your experience with the nursing staff.
Most of the nursing staff was wonderful. There were a few nurses that were not as compassionate as other nurses just as there were a few nurses that seemed To Personally care about your feelings and the outcome of your treatment. The nurses were always available to answer questions through the patient portal. We saw the nurses at most of the visits especially the monitoring visits instead of the doctor.
Describe your experience with CNY Fertility Center.
The clinic is absolutely beautiful and offers a wide variety of holistic treatments such as acupuncture and massage. They also offer yoga classes and essential oils. Beside the fact they take a holistic and dietary approach to many fertility issues they also are up today on the latest and greatest technological in medication advances in fertility. The staff is in general warm and welcoming.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
The staff notified us that we could possibly be eligible for a Grant to reduce the cost of treatment. After being notified we applied for the Grant and were able to greatly reduce our out of pocket costs.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
7
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
?
Treatment
7 IUI, 2 IVF
Diagnosis
Endometriosis, Unexplained
10
He [Dr. Armando Arroyo] was always compassionate about your feelings. This is a very hard process to go through and knowing I had so many apointments he made me feel like it wasn’t another appointment. He was very thorough in every treatment and when I came there he didn’t want to waste my time and money with IVF right away he referred me to a specialist for my Endometriosis which they removed 100%.
+ Read more
Age
36 - 38
Treated
2016 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 2 IVF
Diagnosis
Endometriosis, Unexplained
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He was always compassionate about your feelings. This is a very hard process to go through and knowing I had so many apointments he made me feel like it wasn’t another appointment. He was very thorough in every treatment and when I came there he didn’t want to waste my time and money with IVF right away he referred me to a specialist for my Endometriosis which they removed 100%.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Be patient with the process. It’s hard on you just as much as it’s hard on them. They are here to help you have a baby and when the result is a negative I feel like they share my pain as well.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Made me feel comfortable with every visit and was very thorough. He made sure that I didn’t leave with any additional questions.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I was in a lot of medications and each tome I trusted Dr.Arroyo with them. I finally hady first pregnancy in May 2017 after trying for 4 years. At that point I never could think I could get pregnant but I did. Even though we had a miscarriage I still had hope that he got me to that point.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris at Buffalo CNY )
Kris was absolutely amazing. Kind hearted, listened, show compassion. When we had our first miscarriage she was grieving with me. She helped me through it.
Describe your experience with CNY Fertility Center.
The clinic is very welcoming, nurse staff is amazing. They don’t make you feel like a patient more like a family member. Going there over the years I feel more like a family then a patient. Makes me feel more comfortable and less stress for all the appointments.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Poor Egg Quality, Other
7
Nice, knowledgeable, calm, helpful. However, I personally felt like he [Dr. Arroyo] didn’t review my chart and what we had discussed in previous conversations before my appointment. I am happy that he does phone appointments though, this is extremely convenient for out of town patients....Dr. Arroyo recommended a baby aspirin a day for factor 5. For my second cycle of IVF he recommended using human growth hormone a month prior to retrieval and a high dosage of meds.
+ Read more
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Poor Egg Quality, Other
7
How was your experience with Armando Arroyo at CNY Fertility Center?
Nice, knowledgeable, calm, helpful. However, I personally felt like he didn’t review my chart and what we had discussed in previous conversations before my appointment. I am happy that he does phone appointments though, this is extremely convenient for out of town patients.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
I would actually give advice a friend gave me, that Dr. Kiltz gave her a few years ago....as hard as it may be to be happy and excited for others having babies and being pregnant, surround yourself with everything baby. This has really helped me stay positive!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Willing to make phone call appointments. Listened, helped where he could.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I can only remember the dye test by Dr. Arroyo. Nurses did my iui’s and Dr. Kiltz did my egg retrieval. Dr. Arroyo recommended a baby aspirin a day for factor 5. For my second cycle of IVF he recommended using human growth hormone a month prior to retrieval and a high dosage of meds.
Describe your experience with the nursing staff.
Depends on who you get...some of them are extremely helpful and friendly!!! I have felt a bit lost throughout our experience and feel like some nurses didn’t really explain things well. A lot of times I’ve had to be my own advocate. However, I have found 2 AMAZING nurses at the Rochester office, so now I just call and always ask for them!
Describe your experience with CNY Fertility Center.
I love the peaceful, meditation like atmosphere! I think it truly helps me be relax during this highly emotional situation. The yoga and others extra groups and activities they offer sound awesome! I wish I lived closer so I could attend.
7
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
26 - 27
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Dr. Arroyo treated us like an individual case. He contacted us at home and made sure we fully understood everything. He is very personable and kind. Dr. Arroyo gave us his personal cellphone number in case we had any questions and always had an immediate response.... Dr. Arroyo put me on a lower does of Gonal F since I have PCOS. 5 embryos were retrieved and 2 fertilized. Unfortunately both our fresh and frozen cycles failed.
+ Read more
Age
26 - 27
Treated
2017 - 2018
Success with this Doc
No
Race
European, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo treated us like an individual case. He contacted us at home and made sure we fully understood everything. He is very personable and kind. Dr. Arroyo gave us his personal cellphone number in case we had any questions and always had an immediate response.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is very thorough so be prepared to take notes.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr arroyo gave me his cellphone number to reach his directly with questions I had. He called me multiple times at home to make sure I knew what was going on and what to expect
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Dr. Arroyo put me on a lower does of Gonal F since I have PCOS. 5 embryos were retrieved and 2 fertilized. Unfortunately both our fresh and frozen cycles failed.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Tricia Mann)
Nursing staff at CNY is amazing. Every staff member i have come across have been nothing but kind and courteous.
Describe your experience with CNY Fertility Center.
CNY is very efficient at what they do at times it can make you feel like you are just another patient since they are such a large group spanning across so many different offices. While the process can be frustrating i have never had a problem with CNY not returning calls or emails. Again the staff is always very kind and try their hardest to make miracles happen.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Cost of IVF cycle was $4300, I had a $20 copay for all monitoring appointments, $2500 in medications and $70 for acupuncture before embryo transfer
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Since i only had 2 fertilized embryos I had to do a 3 day transfer. 1 was fresh and the other frozen.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
8
Felt like a human, but he [Dr. Arroyo] was a very busy man.... I was not happy that going I to surgery the plan was to get rid of ALL my cysts no matter the size, but after looking inside he decided to leave 1 alone on my left side and when going back for an ultrasound before wanting to do an IUI, I had to wait another month because the cyst grew to be almost the size of my ovary. I was deviated and extremely angry that while I was under for ovarian drilling he did not do what we had planned.
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Male Factor, PCOS
8
How was your experience with Armando Arroyo at CNY Fertility Center?
I was not happy that going I to surgery the plan was to get rid of ALL my cysts no matter the size, but after looking inside he decided to leave 1 alone on my left side and when going back for an ultrasound before wanting to do an IUI, I had to wait another month because the cyst grew to be almost the size of my ovary. I was deviated and extremely angry that while I was under for ovarian drilling he did not do what we had planned.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Research yourself, ask lots of questions, like with any doctor, and be VERY clear about what you want as the patient. Give them more info than you think you should give so they can hear and see the entire big picture!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Felt like a human, but he was a very busy man. Felt comfortable crying and being emotional with dr. And staff.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Ovarian drilling to get rid of my cysts to increase chances of pregnancy during the scheduled IUI the following month, but that was cancelled due to a huge cyst.
Describe your experience with the nursing staff.
Awesome and hard working
Describe your experience with CNY Fertility Center.
Far to travel to, but their hours are accommodating and open really early! They help with medication, different options if insurance won't cover some of it or any of it. Many times they explained in detail how to make taking all the meds to be more manageable and not overwhelming.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
More than we thought, but could have been worse. Not looking forward to the expensive ivf.
8
Doctor
Armando Arroyo
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30
Treated
2014
Success with this Doc
Yes
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
I saw him [Dr. Armando Arroyo] at every monitoring visit and he really took the time to examine my case and come up with a plan of action specifically for me...We started with a plan for an injectible IUI cycle. This would be my first injectable cycle. I ended up having a greater amount of mature eggs than they would've liked for an IUI so I was faced with the decision to cancel the cycle or flip it into an IVF cycle. I decided to go for it since this was my 9th try at getting pregnant and there were still no answers as to why I wasn't getting pregnant so I was hoping an IVF would give more answers. It worked and I have a daughter now.
+ Read more
Age
30
Treated
2014
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Very knowledgeable and great to work with. I felt like we were teammates going after the common goal together. He was very comforting and yet firm. I will be using him again in the future for sure.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Go for it!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I saw him at every monitoring visit and he really took the time to examine my case and come up with a plan of action specifically for me.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We started with a plan for an injectible IUI cycle. This would be my first injectable cycle. I ended up having a greater amount of mature eggs than they would've liked for an IUI so I was faced with the decision to cancel the cycle or flip it into an IVF cycle. I decided to go for it since this was my 9th try at getting pregnant and there were still no answers as to why I wasn't getting pregnant so I was hoping an IVF would give more answers. It worked and I have a daughter now.
Describe your experience with the nursing staff.
All super nice and knowledgable. All truly cared!
Describe your experience with CNY Fertility Center.
Felt like a valued patient. They offered so much more support and activities than my last clinic. Would absolutely go back!
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
About $4500 for the IFV although the price has gone down since I did it. This included ICSI which is amazing and usually a huge extra cost. I got a 10% discount for paying for it all at once and I put it on a credit card. The monitoring and meds were separate and my insurance did not cover so I paid out of pocket. I think around another $1000.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
23
Treated
2018
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
Tubal Blockage
0
He [Dr. Armando Arroyo] did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him...he had no bedside manner and wasn’t going to tell me something that was extremely important. He also told me I need surgery when every other dr said that would be the most extreme corse of action.
+ Read more
Age
23
Treated
2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
Tubal Blockage
0
How was your experience with Armando Arroyo at CNY Fertility Center?
He did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Use someone else, he had no bedside manner and wasn’t going to tell me something that was extremely important. He also told me I need surgery when every other dr said that would be the most extreme corse of action.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He did my hsg and told me I was fine, then called me in as I was getting ready to leave to tell me my tube was blocked and I needed surgery in order to move forward. I later found out that he wasn’t going to tell me at all and the nurse made him.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Hsg. Told me all was clear and it wasn’t.
Describe your experience with CNY Fertility Center.
The clinic itself is good, and price is way cheaper then around. Communication could be better but the nurses do their best to help and make people feel comfortable. They all acknowledged me by name and would answer all my questions
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I had to have my hsg done two times because of his mistake. I refused to pay the second one.
What specific things went wrong at CNY Fertility Center?
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CNY Fertility Center
HAMBURG
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
He [Dr. Armando Arroyo] made sure I knew everything that was going on in the process and understood, he was always there if I had a concern or problem, he gets excited with you when everything goes right & sad with you when it doesn’t but it’s always optimistic and keeps you going when you don’t feel like you can go anymore. He will always be a big part of our hearts!!
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He made sure I knew everything that was going on in the process and understood, he was always there if I had a concern or problem, he gets excited with you when everything goes right & sad with you when it doesn’t but it’s always optimistic and keeps you going when you don’t feel like you can go anymore. He will always be a big part of our hearts!!
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Put your trust in Dr. Arroyo!! He knows what he is doing & will try his best to make your dreams come true!!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo was very kind & knowledgeable, he knows what he’s talking about and he makes you feel comfortable with the whole process!
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler )
Kris Ziegler is absolutely amazing!! I have really small veins so I would have to get blood drawn from my hands, she was the only one I would let touch me with a needle!!
Describe your experience with CNY Fertility Center.
CNY is absolutely amazing!! It’s so relaxing which is very important with something so nerve racking! I have not seen any weaknesses. Everyone who works there are so sweet and wonderful! I would never think of going anywhere else! I would travel from the other side of the earth just to go to CNY
Describe your experience with your monitoring appointments at CNY Fertility Center.
Monitoring was so easy, sometimes there was a little wait but nothing to bad
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
For consultation, 2 IUI’s & 1 IVF & around 8,000
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
Dr. Arroyo is an amazing doctor. He is very thorough, compassionate, and caring. I never had a doctor going through this whole process that takes the time to go through everything explain all our options in detail and never once have I felt rushed during an appt or let knowing what we are up against... We never left not knowing what was going on or what our next steps were. The most compassionate doctor I have ever had
+ Read more
Age
36
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is an amazing doctor. He is very thorough, compassionate, and caring. I never had a doctor going through this whole process that takes the time to go through everything explain all our options in detail and never once have I felt rushed during an appt or let knowing what we are up against
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
I have no advice he is a great man and doctor
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
The doctor was very kind took his time to explain everything in detail to me and my family through all the treatments and surgeries. We never left not knowing what was going on or what our next steps were. The most compassionate doctor I have ever had
Describe your experience with the nursing staff.
They are always very helpful. They explain everything they are doing and why they are doing it. When they are with you they always treat you like you are the only patient there
Describe your experience with CNY Fertility Center.
The clinic is amazing. During the course of treatments you always feel relaxed being there. It is the cleanest, well run clinic I have ever been to. They are very personable also. You never feel uncomfortable being there
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
My costs have been minimal so far with my treatment due to my insurance covering most of my medications and ultrasounds. The most expensive thing I have had to pay for is one procedure but that was at a hospital and at most was a 250 dollar copay
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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3
Age
42
Treated
2018
Success with this Doc
?
Treatment
4 IUI
Diagnosis
3
He [Dr. Arroyo] was good in the hospital & surgery setting, not so compassionate at the office. The clinical team seemed to be the support not the doctor. Sometimes he's blunt. Maybe giving more time with patients.... I was giving pill form hormones the first few cycles, along with a steroid, multi, levothyroxine & shots to stop ovulation. One negative cycle, second positive cycle. Pregnancy ended in a misscarrage.... With my insurance we are slowing paying off about $2,000 so far.
+ Read more
Age
42
Treated
2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI
Diagnosis
3
How was your experience with Armando Arroyo at CNY Fertility Center?
He was good in the hospital & surgery setting, not so compassionate at the office. The clinical team seemed to be the support not the doctor. Sometimes he's blunt. Maybe giving more time with patients.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Ask questions
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Personal care with the PAs
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I was giving pill form hormones the first few cycles, along with a steroid, multi, levothyroxine & shots to stop ovulation. One negative cycle, second positive cycle. Pregnancy ended in a misscarrage.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Zeigler)
Good listers & good follow through
Describe your experience with CNY Fertility Center.
Most appointments run ontime. Nurses and PAs seem vested & care. Answer any question in a timely matter. Once you contact the team someone response and helps with any concerns. Clinical team is helpful and a team that works well together.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
With my insurance we are slowing paying off about $2,000 so far. Also with the medications we spend about $300 -$400.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Na
3
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
10
He [Dr. Arryoy] took the time to actually listen to me and answer my questions. I didn’t feel rushed and it felt like he actually cared about my situation... Very caring and very detailed. He has never left me wondering what’s next or questioning his ability. He has made sure to answer every question and actually ask me questions to further my understanding.... Ask questions! He will answer them or if he doesn’t know the answer he will figure it out and make sure to get back to you.
+ Read more
Age
32
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Again he was amazing so far! Very caring and very detailed. He has never left me wondering what’s next or questioning his ability. He has made sure to answer every question and actually ask me questions to further my understanding.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Ask questions! He will answer them or if he doesn’t know the answer he will figure it out and make sure to get back to you.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He took the time to actually listen to me and answer my questions. I didn’t feel rushed and it felt like he actually cared about my situation
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Tricia)
Very caring and willing to answer any questions I had. Very detailed on how the whole process of IVF is and didn’t leave anything out.
Describe your experience with CNY Fertility Center.
They are amazing. They offer so many extra ways to relax. They have a spa and acupuncture. They also have a payment plan for the ivf to make it affordable which makes the stress a lot less. I would recommend this clinic to anyone who doesn’t have insurance that covers ivf and even ones that do!
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
3,900
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Other, Unexplained
9
I think Dr. Arroyo is very personable and he listens to concerns and questions. He takes the time to make sure we understand the processes and the answers he provides. He stays positive and gives a good sense of encouragement. He has fun when appropriate and is serious when needed and provides support.... He took the time to really explain the process and he listens. It seems like he wants success for us.... I feel CNY does a great job with making patients feel comfortable.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Race
European, Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 Fertility Medications
Diagnosis
Other, Unexplained
9
How was your experience with Armando Arroyo at CNY Fertility Center?
I think Dr. Arroyo is very personable and he listens to concerns and questions. He takes the time to make sure we understand the processes and the answers he provides. He stays positive and gives a good sense of encouragement. He has fun when appropriate and is serious when needed and provides support.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Hear him out and advocate for the path you believe is right for you.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He took the time to really explain the process and he listens. It seems like he wants success for us.
Describe your experience with the nursing staff.
They listen well and share their optimism.
Describe your experience with CNY Fertility Center.
I feel CNY does a great job with making patients feel comfortable. From the welcoming, non-clinical decor, to the personal attention patients are given, to the amazingly supportive complimentary fertility yoga classes weekly, and the expertise and innovations that come with it, this practice is truly one of a kind.
9
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
28
Treated
2018
Success with this Doc
?
Treatment
8 IUI, 1 IVF
Diagnosis
Unexplained
10
So positive and kind hearted. He [Dr. Armando Arroyo] demonstrated knowledge and understood what we were asking and what we should do. He made us feel like when we left our first appointment things seemed positive and no matter what to keep a positive attitude because within time it will happen. I would recommend him to anyone going through the same thing I am.
+ Read more
Age
28
Treated
2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
8 IUI, 1 IVF
Diagnosis
Unexplained
10
How was your experience with Armando Arroyo at CNY Fertility Center?
So positive and kind hearted. He demonstrated knowledge and understood what we were asking and what we should do. He made us feel like when we left our first appointment things seemed positive and no matter what to keep a positive attitude because within time it will happen. I would recommend him to anyone going through the same thing I am.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Stay positive.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was so friendly and took the time to listen to us. So kind hearted and positive!
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Monitoring and medications. Testing as well to make sure there isn't anything else wrong.
Describe your experience with the nursing staff.
Super friendly and passionate about what they are doing. They make sure your in the best hands possible.
Describe your experience with CNY Fertility Center.
I love everything about cny! Such a beautiful environment at all the locations I have been so far. Everyone knows and understands what your going through. With infertility being such a hush hush topic, it is nice to be able to walk in to the clinic and feel and see how many other women are in the same pair of shoes as I am.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Payment plan
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
10
Dr. Armando Arroyo is very knowledgeable and easy to talk to. He made sure we understood our plan of action and set up an ultrasound and HSG the day of consultation to get us started right away. He explained the percentages of success with IUI and what our best chance of getting pregnant would be...was very patient and easy to talk to. He answered all of our questions and spent a good amount of time with us.
+ Read more
Age
31
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Armando Arroyo is very knowledgeable and easy to talk to. He made sure we understood our plan of action and set up an ultrasound and HSG the day of consultation to get us started right away. He explained the percentages of success with IUI and what our best chance of getting pregnant would be.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Have questions ready to ask
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo was very patient and easy to talk to. He answered all of our questions and spent a good amount of time with us.
Describe your experience with the nursing staff.
The nursing staff at CNY Buffalo is amazing and went above and beyond to make you feel comfortable and answer your questions
Describe your experience with CNY Fertility Center.
The clinic atmosphere is very comfortable and soothing. CNY’s reasonable IVF prices are what brought us to this practice and clinic but the amazing doctors, nurses and staff is what keeps us positive in this sometimes difficult journey.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Insurance covered diagnostic labwork, IUI was $350 per cycle and $150 to coordinate monitoring per cycle (as well as out of town monitoring at local center)
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
25 - 27
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS, Immunological
10
Dr. Arroyo is a fabulous, positive man. He is always looking for the most successful way to create a pregnancy with each woman individually, as all women may have different needs or problems. He is kind, understanding and takes into consideration what the patient want s.... Dr. Arroyo was very understanding of my needs, yet gave me guidance when he felt something was important that I do or do not do. He always made things comfortable. He never made me feel like I was being rushed out of my appointment, but rather that I was important to CNY.
+ Read more
Age
25 - 27
Treated
2016 - 2018
Success with this Doc
Yes
Race
European, South Asian
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, PCOS, Immunological
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo was very understanding of my needs, yet gave me guidance when he felt something was important that I do or do not do. He always made things comfortable. He never made me feel like I was being rushed out of my appointment, but rather that I was important to CNY.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Be open to new ideas!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is a fabulous, positive man. He is always looking for the most successful way to create a pregnancy with each woman individually, as all women may have different needs or problems. He is kind, understanding and takes into consideration what the patient want s.
Describe your experience with the nursing staff.
Nursing staff is very busy, but very kind.
Describe your experience with CNY Fertility Center.
Sometimes it is important to be your own advocate! CNY is wonderful, But with so many patients and staff it can he hard to keep everyone on the same page. If you want to try something, vocalize. They will hear you and help you.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
It was significantly less than other fertility clinics world wide!
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
No
Treatment
3 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
I only met with Dr Arroyo a few times. The NP handled everything...He is A very nice man and pretty much told me I would have a baby. It’s been a very long road and I still don’t have a baby. When I came in after my miscarriage he had no answers for me as to what could have went wrong with a PGS tested normal embryo...All of my protocols and treatments were done by the NP Kris Ziegler.
+ Read more
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
How was your experience with Armando Arroyo at CNY Fertility Center?
He is A very nice man and pretty much told me I would have a baby. It’s been a very long road and I still don’t have a baby. When I came in after my miscarriage he had no answers for me as to what could have went wrong with a PGS tested normal embryo.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
See Dr. Kiltz
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I only met with Dr Arroyo a few times. The NP handled everything.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
All of my protocols and treatments were done by the NP Kris Ziegler.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Zeigler)
Kris and all of the nursing staff are fabulous! I was treated with the best care ever.
Describe your experience with CNY Fertility Center.
The clinic is beautiful and very relaxing. Does not feel like a Dr office but a spa. I felt that the NP at the Buffalo office had to much on her plate. I thought that the Dr should be doing the monitoring as well. Clinic needs an ultrasound tech.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I have spent $100,000 in the last 2 years on treatments and medication.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
6
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
8
[Dr. Armando Arroyo was] Compassionate and knowledgeable, he was very informative and also kind. During my procedure he knew I was nervous but also curious as to every step of the process and he explained everything. He was super friendly and showed us everything he was doing!... He was very friendly, understanding and compassionate. We actually did our retrieval with Dr. Kiltz and then Dr. Arroyo did our actual transfer and we could tell he actually did. His homework to make himself familiar with myself and my husband since it was actually the 1st time meeting him.
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
8
How was your experience with Armando Arroyo at CNY Fertility Center?
Compassionate and knowledgeable, he was very informative and also kind. During my procedure he knew I was nervous but also curious as to every step of the process and he explained everything. He was super friendly and showed us everything he was doing!
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
N/A
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very friendly, understanding and compassionate. We actually did our retrieval with Dr. Kiltz and then Dr. Arroyo did our actual transfer and we could tell he actually did. His homework to make himself familiar with myself and my husband since it was actually the 1st time meeting him.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Lots of estrogen and progesterone and aspirin and prednisone
Describe your experience with the nursing staff.
EXCELLENT!!!
Describe your experience with CNY Fertility Center.
So comfortable, relaxing like a spa, everyone is so welcoming. The entire facility is calming and soothing! Couldn’t have been anymore comfortable and beautiful! The atmosphere is perfect both in Rochester and Syracuse!
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
$10,000
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
NA
8
Doctor
Armando Arroyo
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
7
I would say that Dr. Arroyo was invested in our case, but more "easygoing" than other doctors. I do think this helped me, as I tend to be anxious, but I would often work with the nurse on the finer details.... I appreciate their use of Eastern and western medicine. I truly believe that their ability to consider options that are "outside of the box" is what finely led to our very first BFP in over 4.5 years. We we're very pleased with our experience from start to finish.
+ Read more
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
7
How was your experience with Armando Arroyo at CNY Fertility Center?
Having been seen by several different doctors in my ttc journey, I would say that Dr. Arroyo was invested in our case, but more "easygoing" than other doctors. I do think this helped me, as I tend to be anxious, but I would often work with the nurse on the finer details.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Have any potential questions prepared, but I would say that about any doctor.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler )
Very experienced, caring, patient, and easy to work with.
Describe your experience with CNY Fertility Center.
I appreciate their use of Eastern and western medicine. I truly believe that their ability to consider options that are "outside of the box" is what finely led to our very first BFP in over 4.5 years. We we're very pleased with our experience from start to finish.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
$3900 for IVF cycle and $250 for the FET
7
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
42
Treated
2017
Success with this Doc
Yes
Treatment
Diagnosis
10
Great doctor he [Dr. Armando Arroyo] was very informative of the process and expectations he answered all my questions and concerns and what cny stood for. We covered cared, price and suggested the best choice for my partner and I to conceive if it became possible... He was very clear of the process and expectations but understanding of my wishes and doubts
+ Read more
Age
42
Treated
2017
Success with this Doc
Yes
Race
Latino
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
10
How was your experience with Armando Arroyo at CNY Fertility Center?
Great doctor he was very informative of the process and expectations he answered all my questions and concerns and what cny stood for. We covered cared, price and suggested the best choice for my partner and I to conceive if it became possible
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Write down all of your concern before seeing him.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very clear of the process and expectations but understanding of my wishes and doubts
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Still working on it
Describe your experience with the nursing staff.
Great at what they do very professional
Describe your experience with CNY Fertility Center.
Perfect place to be treated , is peaceful , great staff, affordable , knowledgeable in their work. Great location and other locations that help other patients get treatment with them . Great overall God bless you each for the work you do.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
1800
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
None they know what they are doing
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
8 IUI
Diagnosis
Anovulation, Male Factor
8
Dr Arroyo is very kind and gentle. I most saw him for procedures like HSG, ultrasound, etc. ... He's very kind, good at explaining high level issues, statistics, etc. He's also very skilled at procedures such as HSG, etc. My initial consult was pretty simple because we already had a baby through IUI and we're just trying to repeat earlier success.
+ Read more
Age
39 - 40
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 6 Docs
Treatment
8 IUI
Diagnosis
Anovulation, Male Factor
8
How was your experience with Armando Arroyo at CNY Fertility Center?
He's very kind, good at explaining high level issues, statistics, etc. He's also very skilled at procedures such as HSG, etc. My initial consult was pretty simple because we already had a baby through IUI and we're just trying to repeat earlier success.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr Arroyo is very kind and gentle. I most saw him for procedures like HSG, ultrasound, etc.
Describe your experience with the nursing staff.
Everyone is very kind and positive. They are great at answering questions and handling difficult emotions.
Describe your experience with CNY Fertility Center.
It's a huge clinic but regional office staff are really fantastic and make you feel like an individual, not a number. The phone system can be a little hard to navigate. They are willing to customize protocol and think outside eof the box, unlike big health system based clinics.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Standard copays
8
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2018
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Other, Unexplained
10
HONESTLY, HE [Dr. Armando Arroyo] WAS GREAT. WE HAD OUR CONSULTATION WITH HIM AND HE EXPLAINED THINGS VERY THOROUGHLY, WHICH WAS CRITICAL SINCE WE HAD NEVER DONE ANY FERTILITY TREATMENTS BEFORE. ALTHOUGH HE WAS NOT AT EVERY APPOINTMENT, HE WAS FREQUENTLY IN THE OFFICE AND ALWAYS SAID HELLO. HE DID PERFORM ONE OF MY IUIS AND ALSO MULTIPLE FOLLICLE SCANS AND A FEW TESTS AS WELL. HE ALWAYS WAS POSITIVE WITH US BUT ALSO REALISTIC
+ Read more
Age
31
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Other, Unexplained
10
How was your experience with Armando Arroyo at CNY Fertility Center?
HONESTLY, HE WAS GREAT. WE HAD OUR CONSULTATION WITH HIM AND HE EXPLAINED THINGS VERY THOROUGHLY, WHICH WAS CRITICAL SINCE WE HAD NEVER DONE ANY FERTILITY TREATMENTS BEFORE. ALTHOUGH HE WAS NOT AT EVERY APPOINTMENT, HE WAS FREQUENTLY IN THE OFFICE AND ALWAYS SAID HELLO. HE DID PERFORM ONE OF MY IUIS AND ALSO MULTIPLE FOLLICLE SCANS AND A FEW TESTS AS WELL. HE ALWAYS WAS POSITIVE WITH US BUT ALSO REALISTIC
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
IF YOU DONT UNDERSTAND SOMETHING, JUST ASK. HE IS ALWAYS WILLING TO EXPLAIN
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Arroyo always made me feel like I mattered and was very positive during appointments. He detailed ever single step so that my husband and I understood.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
WE STARTED OUT WITH JUST LETROZOLE, MONITORING AND BLOOD WORK. THIS ACCOMPLISHED 3 OR MORE MATURE FOLLICLES THE FIRST TWO MONTHS, AND WE USED A TRIGGER SHOT AND IUI, BUT BOTH ENDED IN NEGATIVE BLOOD TESTS. THEN WE MOVED TO FOLLISTIM INJECTIONS FOR ONE CYCLE, THIS ALSO ENDED WITHOUT PREGNANCY. AFTER THAT WE DID A TEST TO MAKE SURE MY TUBES WERE OPEN AND NO OBSTRUCTIONS. DURING THIS TEST, HE NOTICED THAT I HAD AN ALMOST MATURE FOLLICLE WITHOUT ANY MEDS. WE DECIDED TO MONITOR AFTER THAT AND DID IUI, NO PREGNANCY. THEN WE DID 2 HYBRID CYCLES WITH BOTH LETROZOLE AND FOLLISTIM, ALSO ADDED CETROTIDE. THIS PRODUCED 3 TO 4 MATURE FOLLICLES, TRIGGER SHOT AND IUI. NO PREGNANCY. NOW WE ARE ON A BREAK
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: KRIS)
I LOVED ALL THE NURSES THERE. PARTICULARLY JENNIFER AND KRIS. THEY SOMETIMES CALLED ME OR TEXTED ME AFTER HOURS TO DISCUSS RESULTS, PLANS FOR NEXT ROUND, OR ANSWER ANY QUESTIONS i HAD
Describe your experience with CNY Fertility Center.
i THOUGHT THE CLINIC WAS GREAT. IT HAD THE FEELING OF A VERY RELAXED, AND PRIVATE ENVIRONMENT. ANY OF THE NURSING STAFF OR DOCTORS WERE ALWAYS WILLING TO ANSWER QUESTIONS OR GIVE ADVICE. THE ONLY THING I WOULD SAY IS THAT IT WOULD BE NICE IF THEY DID IVF PROCEDURES, NOT JUST MONITORING AT THE BUFFALO LOCATION.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I HAD INSURANCE. BUT WITH DEDUCTIBLES AND MEDS i PROBABLY SPENT AROUND 3 OR 4 THOUSAND
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
WE DID NOT DO IVF.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Armando Arroyo at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
28
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Other
9
They [Armando Arroyo and CNY] were very thorough and mindful. It's appreciated as someone going thru such a sensitive and heartwrenching process. My husband and I truly look forward to pursuing in-vitro fertilization under the care of those at CNY in hopes to conceive our Rainbow baby!... They're very thorough and mindful of their patients, their schedules and how long they've already been going thru their process of infertility.
+ Read more
Age
28
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Other
9
How was your experience with Armando Arroyo at CNY Fertility Center?
They were very thorough and mindful. It's appreciated as someone going thru such a sensitive and heartwrenching process. My husband and I truly look forward to pursuing in-vitro fertilization under the care of those at CNY in hopes to conceive our Rainbow baby!
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Be forthcoming, open and honest as you would with any doctor regarding your symptoms, concerns, care, etc.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
They're very thorough and mindful of their patients, their schedules and how long they've already been going thru their process of infertility.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I'm not able to answer that to the fullest extent right now only because we haven't officially started the IVF process and won't until retrieval in November so long as things go well.
Describe your experience with the nursing staff.
They've been very kind in working with my schedule and since I'm a traveling patient trying to ensure that I can get things worked out as much from my location rather than needing to travel out there.
Describe your experience with CNY Fertility Center.
They have beautiful facilities (more than one in upstate New York), well experienced physicians and nurses, a group yoga group that is affiliated with the clinic to help you stay on track. Which is soon opening online courses/workshops as of this October so it'll allow that outreach to go even further with their mass amounts of traveling patients. It's nice to have the FB community as well so you're able to touch base with others that have also went thru the process.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I'm still currently waiting to proceed with this part of the process so unfortunately I cannot chime in just yet. However, they are MUCH more affordable than any other facility doing the IVF process
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
None at this moment aside from the fact that they are aggressive in making sure each patient has the best outlook.
9
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Armando Arroyo at CNY Fertility Center.

10
Age
40
Treated
2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor
10
He [Dr. Armando Arroyo] is always willing to answer questions no matter what. He has a great beside manner. He is funny and always willing to go out there on a limb for you. He is very honest and tells you like it is, but in a sweet way...He was very personable
+ Read more
Age
40
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 Fertility Medications
Diagnosis
Male Factor
10
How was your experience with Armando Arroyo at CNY Fertility Center?
He is always willing to answer questions no matter what. He has a great beside manner. He is funny and always willing to go out there on a limb for you. He is very honest and tells you like it is, but in a sweet way.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Listen to everything he says. He only has your best interest at heart.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very personable
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We have not had any treatment yet.
Describe your experience with the nursing staff.
Sweet and caring. Ready to help no matter what.
Describe your experience with CNY Fertility Center.
Great customer patient service. Caring staff. Very knowledgeable. I have called many times and never have I felt that I was bothering them. They are always willing to help. If by chance they sidn’t Know the answer they were right on top of finding it for me.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
No, but gave me the number for the financial department.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Not transfers yet.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less