Armando Arroyo

Boston IVF

Rated 7.6
Strongly recommend: 49%Neutral: 22%Don't recommend: 29%7.6
49% strongly recommend
43 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.2
8.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.1
6.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UCLA
Residency
U. of Arizona
Fellowship
UCSD

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Armando Arroyo works at

Boston IVF
Rated 8.3
Strongly recommend: 65%Neutral: 18%Don't recommend: 17%8.3

At 1 office

Syracuse
5792 Widewaters Parkway
Syracuse, NY 13214
3157033050
Explore Clinic

43 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
10
Age 42
Latinx
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Great doctor he [Dr. Armando Arroyo] was very informative of the process and expectations he answered all my questions and concerns and what cny stood for. We covered cared, price and suggested the best choice for my partner and I to conceive if it became possible... He was very clear of the process and expectations but understanding of my wishes and doubts
[CNY-Rochester is the] Perfect place to be treated , is peaceful , great staff, affordable , knowledgeable in their work. Great location and other locations that help other patients get treatment with them . Great overall God bless you each for the work you do.... Great doctor he was very informative of the process and expectations he answered all my questions and concerns and what cny stood for. We covered cared, price and suggested the best choice for my partner and I to conceive if it became possible
How was your experience with Armando Arroyo at CNY Fertility Center?
Great doctor he was very informative of the process and expectations he answered all my questions and concerns and what cny stood for. We covered cared, price and suggested the best choice for my partner and I to conceive if it became possible
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Write down all of your concern before seeing him.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very clear of the process and expectations but understanding of my wishes and doubts
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Still working on it
Describe your experience with the nursing staff at CNY Fertility Center.
Great at what they do very professional
Describe your experience with CNY Fertility Center.
Perfect place to be treated , is peaceful , great staff, affordable , knowledgeable in their work. Great location and other locations that help other patients get treatment with them . Great overall God bless you each for the work you do.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
1800
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
None they know what they are doing
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Consult
0
0
Age 24
Prefer not to answer
Income $100K - $199K
Operations
1st of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor [Dr. Armando Arroyo] never greeted me. Never asked me what I wanted to accomplish. Nor asked me questions about myself to understand who I was... didn't want to talk through anything at all. He signed me up for a list of over 30 tests. Most that either I had already had done...Never once did he ask if I had any questions or concerns. Just "see you in 6 weeks for your follow up" and ushered me into another room to talk to a financial adviser. I have NEVER left a doctor being so confused as to what was going on, and I was in tears. It was AWFUL. If you are a woman, who is looking for help, he is looking for money, he does not care about your well being at all.
[Boston IVF- Syracuse Center is] a homey feeling clinic...The receptionist didn't know anything, and took 10 minutes to check me in. It is near impossible to find the office as its inside a huge building and when you use your GPS, good luck getting there. and The receptionist when you call for help can't help at all...I was handed off like a package [by the nurse], one for my weight, one for the 50000 questions they ask you, then one who's job was to talk to me about how I am going to pay for it. She literally said "Well, everything will be billed to insurance, but we don't know what they will cover, and you will have to pay the rest." Which didn't help me at all.
How was your experience with Armando Arroyo at Boston IVF?
I was sat down in Dr.Arroyo's office, and told that he would talk with me about everything. He said okay, you have PCOS. Great, your options are get pregnant or get on birth control. That was it. I tried to ask various questions about managing my hormone levels, and he brushed off the questions. I told him what my concerns were and he pretty much didn't care. He told me that it was what he planned or nothing. And didn't want to talk through anything at all. He signed me up for a list of over 30 tests. Most that either I had already had done, or were absolutely un-necessary, as validated by another doctor later. Never once did he ask if I had any questions or concerns. Just "see you in 6 weeks for your follow up" and ushered me into another room to talk to a financial adviser. I have NEVER left a doctor being so confused as to what was going on, and I was in tears. It was AWFUL. If you are a woman, who is looking for help, he is looking for money, he does not care about your well being at all.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
RUN AWAY. FAR AWAY. Find another doctor.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
The doctor never greeted me. Never asked me what I wanted to accomplish. Nor asked me questions about myself to understand who I was. He wanted to see how much money he could get out of me and that was it.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
Dr. Arroyo wanted me to do 30 different blood tests, including genetics, STD (I have never had a positive pap in my life and had just had one done a few weeks earlier), wanted me to come and do about 6 different ultrasounds, and have my husband do a semen test. NONE of these were actually needed ( as told to me by my new doctor).
Describe your experience with the nursing staff at Boston IVF.
I was handed off like a package, one for my weight, one for the 50000 questions they ask you, then one who's job was to talk to me about how I am going to pay for it. She literally said "Well, everything will be billed to insurance, but we don't know what they will cover, and you will have to pay the rest." Which didn't help me at all.
Describe your experience with Boston IVF.
Its a homey feeling clinic. You don't know what you're in for when you walk in. The receptionist didn't know anything, and took 10 minutes to check me in. It is near impossible to find the office as its inside a huge building and when you use your GPS, good luck getting there. and The receptionist when you call for help can't help at all.
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
I have no idea, because the financial person could not tell me what ANYTHING was going to cost. I thought I would walk away with an idea but nope. She didn't know and had nothing she could tell me, even with what my insurance would cover, even though the whole point of sending my insurance information in early was so that I could have an idea of the costs ahead of time.
What specific things went wrong at Boston IVF?
  • Lost paperwork
  • Lost appointments
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
0
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Boston IVF
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
4
1
Age 35
3 Fertility Medications
PCOS
Prefer not to answer
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Armando Arroyo] never knew our names and had the same exact meeting with us TWO times and didn't know it until my husband reminded him...He seemed like a nice enough guy and did explain things to us but he should have had a nurse in the office when he was explaining the plan to us because once we got outside his office everything was different...We were doing a few rounds of letrozole and trigger shots with relations then going to IUI.
once I tried to pay [at Boston IVF- THe Syracuse Center] and they told me I had no balance. When I left the office they called/emailed me IMMEDIATELY asking me to clear up my balance that didn't exist a few minutes earlier. If only they called with MEDICAL information as quickly as they called to collect money...Some [nurses] were very nice, some literally never spoke to me when doing 10+ minute ultrasounds. One nurse checked me in as the wrong patient and started a procedure on me as said patient!! I only found out because the doctor called me the wrong name!
How was your experience with Armando Arroyo at Boston IVF?
I only met him twice but it took up a lot of my time for him to hold the same meeting with us two times to discuss the same thing. He seemed like a nice enough guy and did explain things to us but he should have had a nurse in the office when he was explaining the plan to us because once we got outside his office everything was different.
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
Go to CNY fertility instead.
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
He never knew our names and had the same exact meeting with us TWO times and didn't know it until my husband reminded him.
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
We were doing a few rounds of letrozole and trigger shots with relations then going to IUI.
Describe your experience with the nursing staff at Boston IVF.
Some were very nice, some literally never spoke to me when doing 10+ minute ultrasounds. One nurse checked me in as the wrong patient and started a procedure on me as said patient!! I only found out because the doctor called me the wrong name!
Describe your experience with Boston IVF.
Clean office but they only care about money, not patients. You're COD which is fine but once I tried to pay and they told me I had no balance. When I left the office they called/emailed me IMMEDIATELY asking me to clear up my balance that didn't exist a few minutes earlier. If only they called with MEDICAL information as quickly as they called to collect money.
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
Monitoring and bloodwork was $450/visit.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
Mentioned the payment issues and incorrect patient issue on previous slides.
4
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Boston IVF
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
9
Age 34
IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr arroyo was polite and respectful. He made us feel like we were “normal” even though we have been feeling like something is wrong with us. He addressed our fears and worries and reassured us that we WILL get pregnant one way or another :) ... I felt like Dr. Arroyo addressed my concerns and talked to me as if we were on the same level. He does a very good job of giving information while also treating you with kindness
Boston ivf in Syracuse is a brand new clinic and it is beautiful. The staff is so friendly and welcoming and I have very little wait time when I get there. They have been great about scheduling appointments and taking my phone calls ... We are just starting out so I am not sure what it will all cost but their rates are pretty decent! ... So far we have had a consultation and baseline blood work & an ultrasound for my follicles and uterine lining. We will go back for a follow up appointment early March and starting iui when my March cycle begins
How was your experience with Armando Arroyo at Boston IVF?
Dr arroyo was polite and respectful. He made us feel like we were “normal” even though we have been feeling like something is wrong with us. He addressed our fears and worries and reassured us that we WILL get pregnant one way or another :)
What's one piece of advice would you give a prospective patient of Armando Arroyo at Boston IVF?
Make your appointment asap they are booking up fast
During treatment, were you treated like a number or a human with Armando Arroyo at Boston IVF?
I felt like Dr. Arroyo addressed my concerns and talked to me as if we were on the same level. He does a very good job of giving information while also treating you with kindness
Describe the protocols Armando Arroyo used in your cycles at Boston IVF and their degree of success.
We are at the beginning stages of our journey, starting our first IUI cycle in March. So far we have had a consultation and baseline blood work & an ultrasound for my follicles and uterine lining. We will go back for a follow up appointment early March and starting iui when my March cycle begins
Describe your experience with Boston IVF.
Boston ivf in Syracuse is a brand new clinic and it is beautiful. The staff is so friendly and welcoming and I have very little wait time when I get there. They have been great about scheduling appointments and taking my phone calls
Describe the costs associated with your care under Armando Arroyo at Boston IVF.
We are just starting out so I am not sure what it will all cost but their rates are pretty decent!
8
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Boston IVF
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Consult
10
10
Age 48
1 Fertility Medications
Diminished Ovarian Reserve
Prefer not to answer
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Armando Arroyo was] Very warm in his approach when speaking about fertility with me and compassionate. Never let me to believe that it was impossible in spite of my age. I was given full attention no background distractions no calls from nurses no interruptions at all I didn’t feel rushed my appointment was a phone appointment and the goodbyes were done when I was ready...the doctor is very informative. There is no stone left unturned.
environment [at CNY Fertility Center - Syracuse] was very pleasing and it trickles down from the upper chain of command...the doctors are very nice very compassionate and takes every single situation into account and individualize it based on the patient’s needs...The clinic seem very organized but it’s difficult to get someone on the phone or at the front desk. There of been times where I could not reach a staff member and they may reach out the following day business day that is
How was your experience with Armando Arroyo at CNY Fertility Center?
Very warm in his approach when speaking about fertility with me and compassionate. Never let me to believe that it was impossible in spite of my age. I was given full attention no background distractions no calls from nurses no interruptions at all I didn’t feel rushed my appointment was a phone appointment and the goodbyes were done when I was ready
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Ask all necessary questions the doctor is very informative. There is no stone left unturned.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Very pleasant spoke with a lot of compassion
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I visited the office from North Carolina afterwards I had phone conversations no cycles have been done at the moment
Describe your experience with the nursing staff at CNY Fertility Center.
Do you environment was very pleasing and it trickles down from the upper chain of command the doctors are very nice very compassionate and takes every single situation into account and individualize it based on the patient’s needs that’s a part of the entire staff
Describe your experience with CNY Fertility Center.
The clinic seem very organized but it’s difficult to get someone on the phone or at the front desk. There of been times where I could not reach a staff member and they may reach out the following day business day that is
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Expensive...but, understandable
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
10
10
Age 26 - 28
2 IUI
Endometriosis
PCOS
Unexplained
European
Income $50K - $99K
Graphic Designer
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I have only been treatment by Armando a few times. But every experience I have had with him have been great! He took time to explain everything in detail to me and continually reassured me. Straight from my consultation he took me right in to do my initial tests and told me I was a good candidate to start fertility treatments. He did the tube test and showed me that my tubes were clear. He was very positive and made me feel comfortable.
CNY buffalo has the most amazing nursing staff I have ever had the pleasure to work with. Kris Ziegler in particular has been absolutely amazing to me. She has gone above and beyond to make sure I had the right care. She has even referred me to specialist and has gone out of her way to get me in contact with any resources I may need. The whole team is extremely compassionate and make me feel like this is a team effort and that I am not alone.
How was your experience with Armando Arroyo at CNY Fertility Center?
I have only been treatment by Armando a few times. But every experience I have had with him have been great! He took time to explain everything in detail to me and continually reassured me. Straight from my consultation he took me right in to do my initial tests and told me I was a good candidate to start fertility treatments. He did the tube test and showed me that my tubes were clear. He was very positive and made me feel comfortable.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Just expect to spend more time with nurses than Armando.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I have worked closely with the nurse Kris Ziegler at CNY. She has been absolutely amazing. She takes time to explain what is going on and has referred me to specialists. She is the first doctor in my lifetime who I believe cares and is trying to figure out what is going on with me.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Prior to coming to CNY I did multiple medicated and monitored cycle with my gnyo before being referred to CNY. After initial testing and consultation everything came back good. Although, I was diagnosed with PCOS. The first step was a medicated cycle with monitoring and intercourse. That ended in a negative. I didn't respond well to letrozole so I was moved to injections. I started gonal for 2-3 more cycles with no luck as it was tricky trying to get the right dosage for with my PCOS. We have had to cancel a few cycles based on having too many eggs and/or not having a mature egg. I am now ready to move onto IVF.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler)
CNY buffalo has the most amazing nursing staff I have ever had the pleasure to work with. Kris Ziegler in particular has been absolutely amazing to me. She has gone above and beyond to make sure I had the right care. She has even referred me to specialist and has gone out of her way to get me in contact with any resources I may need. The whole team is extremely compassionate and make me feel like this is a team effort and that I am not alone. I cannot thank the CNY buffalo team enough.
Describe your experience with CNY Fertility Center.
CNY's strength are how compassionate they are. They take the necessary time with their patients to make sure they get the best care possible. The clinic itself is beautiful, you do not feel like you are in a doctors office but a spa. The only weakness I can thing of is the wait time but that doesn't bother me because I know they are giving other patients the same care and attention they give me.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Each IUI cycle cost around $1,500, medicated cycle was around $1,000. IVF will cost around $8,000-10,000 I have spent around $8,000 to date on fertility treatments.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Have not started IVF yet.
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
9
10
Age 36 - 38
3 IUI
2 Egg Freezing
IVF
PCOS
European
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Arroyo is kind, caring, and very helpful in his explanations. Despite a very busy clinic [CNY Fertility] atmosphere, his meetings with us were usually an hour long. We never felt rushed. ... He was also very honest about the risks of OHSS with me, due to having PCOS, and adjusted my medications accordingly. ... He explained AMH in great detail with me, and fully explained his rationale for changing dosages
This is a very busy clinic [CNY Fertility] and there is a lot going on. ... The nurses are wonderful, but also human. ... They may forget to tell you things. ... Some are wonderful and you get all the information upfront. With others, you need to ask questions to get the information needed. Sometimes, it felt like the nurses “assumed” I knew this information. For example, what time of day to take a certain shot.
How was your experience with Armando Arroyo at CNY Fertility Center?
He explains everything very thoroughly, and answers questions as many times as you need. He is so compassionate - a wonderful physician. He was also very honest about the risks of OHSS with me, due to having PCOS, and adjusted my medications accordingly.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Ask any questions you need - he is happy to go into details!
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr Arroyo is kind, caring, and very helpful in his explanations. Despite a very busy clinic atmosphere, his meetings with us were usually an hour long. We never felt rushed.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We had discussed a treatment plan for retrieval, and after our meeting he checked my chart one more time. Because of my very high AMH levels, he explained that the dosage of the hormones I would be prescribed would be lower than normal (due to risk of OHSS). He explained AMH in great detail with me, and fully explained his rationale for changing dosages.
Describe your experience with the nursing staff at CNY Fertility Center.
Some are wonderful and you get all the information upfront. With others, you need to ask questions to get the information needed. Sometimes, it felt like the nurses “assumed” I knew this information. For example, what time of day to take a certain shot.
Describe your experience with CNY Fertility Center.
Be your own best advocate! The nurses are wonderful, but also human. This is a very busy clinic and there is a lot going on. They may forget to tell you things. If you have questions, ask! Don’t assume you know and then get angry at the nurses because you did not ask a key question!
What specific things went wrong at CNY Fertility Center?
  • Lost appointments
Describe the specific things that went wrong at CNY Fertility Center.
There was one time that a nurse scheduled me for an 8am appointment, but put 7am on my take-home sheet. Resulting in me sitting and waiting for an hour! She was very distracted on the day I visited her and took a personal phone call from her babysitter during my ultrasound, which I thought was above and beyond wrong. Note: this particular nurse is no longer working there.
9
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
10
Age 29 - 30
8 IUI
Diminished Ovarian Reserve
Male Factor
Latinx
Income $0 - $49K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Arroyo] answered all my questions and concerns, he even brought questions of his own for me which made me feel like he cared about me as a person...I felt like he understood what I wanted about this treatment, I wanted to be included and feel like a human and not just some random person...was available when I needed. After my miscarriage I went back to see the doctor, 5 months later, and once again he came equipped with all the tools I needed for the new journey ahead.
CNY makes me feel at home, they know me by name and they know my story. When I call they always answer with a smile on their face and they never cease to amaze me. They are willing to answer all my questions and go over everything my brain can think of...The nursing staff at CNY Rochester is amazing. I absolutely adore these ladies. They take their time when I am there, they make sure I know all the how's, when's, where's and why's before I leave the office and they have always been available when I've had questions or problems with insurance. They are warm hearted and so kind.
How was your experience with Armando Arroyo at CNY Fertility Center?
I first went to see an RE in June 2017 after trying for 2 years with no positive outcomes. My 1st appointment was with Mr. Arroyo and I felt like he understood what I wanted about this treatment, I wanted to be included and feel like a human and not just some random person. Dr. Arroyo answered all my questions and concerns and was available when I needed. After my miscarriage I went back to see the doctor, 5 months later, and once again he came equipped with all the tools I needed for the new journey ahead. He answered all my questions and concerns, he even brought questions of his own for me which made me feel like he cared about me as a person.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is a wonderful person, do not be afraid to ask questions as there is no stupid question, just unanswered doubts.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
CNY makes me feel at home, they know me by name and they know my story. When I call they always answer with a smile on their face and they never cease to amaze me. They are willing to answer all my questions and go over everything my brain can think of.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
When I first started this journey, we started using Femara along with the prenatals, baby aspirin and prednisone, this was done for the 1st 5 iui's which one of them resulted in a pregnancy which later turned into a miscarriage. After the miscarriage, the doctor did not want to do pills anymore as he believe my body would not react the same way so we switched to injectables, Gonal-f and monitoring every other day until at least 1 or 2 follicles were over 18mm then doing another iui. As of today we have included clomid along with injectables to give my body other options since they have not been working up to now.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff at CNY Rochester is amazing. I absolutely adore these ladies. They take their time when I am there, they make sure I know all the how's, when's, where's and why's before I leave the office and they have always been available when I've had questions or problems with insurance. They are warm hearted and so kind.
Describe your experience with CNY Fertility Center.
CNY Rochester is an amazing clinic, with so many add-on benefits. I love the fact that they open as early as 630am which makes it so much easier for me to go before going to work and they are always available to work around my schedule for iui and bloodworks. I would love for the Rochester site to be able to do more of the surgical procedures as Syracuse is about 90mins away.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
After meeting my $3000 deductible all prescriptions and IUI are covered 100%. My insurance covers medications at $70 each as they are 3rd tier medications. An IUI out of pocket would be around $600 without insurance including the sperm wash. So far I have spent around $7000 in a year and half of treatment without doing IVF.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
On my cycle where I got pregnant I came down with the flu, I called the clinic to verify if it was ok to take any OTC products. I was advice that since technically I was not pregnant that I could take any OTC products, in later conversations with my nurses I found out this was incorrect information.
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
10
Age 36 - 37
7 IUI
Donor Sperm
Male Factor
Other
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He was very sympathetic to me for my recent loss. Also for the reason of my infertility. He explained what treatment course I should take before I went on to try IVF. Dr Arroyo made me have the feeling of not giving up on becoming pregnant. ... He suggested I try two more IUI cycles before I moved on the IVF. I would also start using injectable medication instead of pili form.
I always understand what I need to do when I leave the office. I feel more relaxed and more like a person with the staff at CNY. ... Only once I did not receive all call for my STAT blood work. But It could of been because I went to an outside lab. I'm not blaming the staff on that. ... I was always greeted when I walked in the door by my name. I never had to be asked who I am.
How was your experience with Armando Arroyo at CNY Fertility Center?
He was very sympathetic to me for my recent loss. Also for the reason of my infertility. He explained what treatment course I should take before I went on to try IVF. Dr Arroyo made me have the feeling of not giving up on becoming pregnant. He also shared success stories of people getting pregnant which made me have hope that one day it will be me.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Stay strong through this journey. There are a lot of downs before there are ups. In the end I believe in the end it will all worth it.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
I was always greeted when I walked in the door by my name. I never had to be asked who I am.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
He suggested I try two more IUI cycles before I moved on the IVF. I would also start using injectable medication instead of pili form.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Zegler)
Everyone was so nice to me they made me so comfortable. I always understand what I need to do when I leave the office. I feel more relaxed and more like a person with the staff at CNY.
Describe your experience with CNY Fertility Center.
The environment is very warm and inviting. It does not feel whatsoever like a Doctors office. I would actually go bare foot in the office. The staff are always so friendly and they know you by name. I never feel rushed like I am on an Assembly line when I have my appointments. I love the fact when I go CNY there is not thirty people in the waiting room. Also they work with your appointment times because it is not easy working a full time job having to leave during work.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
My first visit was 550.00 4 IUI motoring cycles at 700.00 3 Artificial Inseminations at 162.50 each 3 thaw cryopreserved Sperm at 162.50 Plus medications I had 4 IUI's before I came to CNY
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A have not did IVF
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
Only once I did not receive all call for my STAT blood work. But It could of been because I went to an outside lab. I'm not blaming the staff on that.
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unknown Success
10
10
Age 33 - 34
1 IUI
Diminished Ovarian Reserve
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
When I first met him he seemed more like a laid back chill almost hippie like doctor. After talking with him for a bit I realized that his laid back calm nature was pleasant. He took time to discuss the process and the why. ... I was found to have a very low egg reserve ... He was very kind and not rushed he took his time explained things thoroughly and is very reassuring. ... we did the trigger shot so we can then Time when to come in for the iui which was the next day. We are currently in our two week wait window hopefully the results are positive
The only thing I can say to improve upon is that the results from labs are available on the [CNY Fertility Center] website for patients to see and I have not received phone calls to explain the results. ... So I would sway be more proactive on calling patients with the results before they can see them and worry ... Very friendly also took their time the whole office staff is very accommodating ... The office is set up like a spa you walk in and you would never know you were at a doctor office everyone is very pleasant there is hardly ever a waiti time. ...
How was your experience with Armando Arroyo at CNY Fertility Center?
When I first met him he seemed more like a laid back chill almost hippie like doctor. After talking with him for a bit I realized that his laid back calm nature was pleasant. He took time to discuss the process and the why. It was a nice change to feel like you were talking to a friend opposed to a medical doctor who is very hurried and on a schedule and very mechanical. Dr arroyo I feel is compassionate and aware of the sensitivity of infertility and understands most women have come there after many many months of trying and failing. A lot of times doctors don’t understand the desperation women have with wanting a baby so badly. I feel doctor arroyo gets it.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Don’t be thrown off by how laid back he comes across he is not like regular OB/gyn you have been seeing
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very kind and not rushed he took his time explained things thoroughly and is very reassuring.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I was found to have a very low egg reserve, so doctor arroyo reassured me that I still have thousands of eggs and not to worry. It just means we have to double the normal dose of injectable medications. First we did an hsg to make sure my tubes were open so that we weren’t wasting money with medications to make me ovulate for an egg that won’t be able to travel down the tubes if blocked. Once that was all set we started the meds and I had good response and made the goal of 2 follicles. Once they reached maturity we did the trigger shot so we can then Time when to come in for the iui which was the next day. We are currently in our two week wait window hopefully the results are positive
Describe your experience with the nursing staff at CNY Fertility Center.
Very friendly also took their time the whole office staff is very accommodating
Describe your experience with CNY Fertility Center.
The office is set up like a spa you walk in and you would never know you were at a doctor office everyone is very pleasant there is hardly ever a waiti time. The only thing I can say to improve upon is that the results from labs are available on the website for patients to see and I have not received phone calls to explain the results. Luckily I am a nurse and can read lab results with exception to what a good AMH and sperm sample is. So I would sway be more proactive on calling patients with the results before they can see them and worry
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
So far costs haven’t been high just got my first bill and it is much lower than expected. Medications were higher than anticipated but he was very honest on how mich things would cost
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
I saw my results of the AMH on the app website and didn’t know if it was good or bad and I had to call to ask versus someone call me. They were normal results they were very low so it should have warranted a phone call
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unsuccessful
4
7
Age 28
IUI
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Arroyo] was very friendly the few times I saw him. He was however quick about visits which was unfortunate because I didn’t feel like I could always ask the questions I wanted. I also felt like he gave false hope in the very beginning stating it would be very easy for me to become pregnant ... Initially we started with timed intercourse, without meds. ... He was personable but also quick in the room
They [CNY Fertility] are a large practice which is good and bad. ... The Buffalo office is great - nurses and NP’s are fabulous. ... I feel they have a good reputation for success but sometimes you feel like a number. ... It’s also great to have access to the Patient Portal to review labs and message the staff. ... [nursing staff] Very friendly ...
How was your experience with Armando Arroyo at CNY Fertility Center?
He was very friendly the few times I saw him. He was however quick about visits which was unfortunate because I didn’t feel like I could always ask the questions I wanted. I also felt like he gave false hope in the very beginning stating it would be very easy for me to become pregnant and after a year with the clinic I became pregnant once which unfortunately resulted in miscarriage.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
He is actually not a provider of CNY any longer, he has moved out of state.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was personable but also quick in the room
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
Initially we started with timed intercourse, without meds. Both my husband and my lab work looked good. We had monitored cycles then as follicles grew to the right size I would trigger and we would have intercourse during a certain timeframe. After one cycle of that we decided to start meds. We did Femera, triggered and timed intercourse for 2-3 cycles. At this point in my time with CNY Dr Arroyo left the practice. Since then I moved on to IUI, first continuing with oral meds and the changing to injections.
Describe your experience with the nursing staff at CNY Fertility Center.
Very friendly
Describe your experience with CNY Fertility Center.
They are a large practice which is good and bad. I feel they have a good reputation for success but sometimes you feel like a number. The Buffalo office is great - nurses and NP’s are fabulous. It’s also great to have access to the Patient Portal to review labs and message the staff.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Spent a little over $6,000 in 2018 from March-November
4
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
10
Age 31 - 32
6 IUI
2 IVF
Endometriosis
Unexplained
Other
Income $50K - $99K
Sales Representative
4th of 5 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Arroyo is very patient and kind. He is also very attentive. He always knew our names and diagnosis, and where we were in our treatment at every appointment.... I underwent laproscopic surgery that ended up being an excision and ablation of stage 4 endometriosis. I then stunned with follistim, estrogen and a few other injectables. I then underwent retrieval. We did a single frozen embryo transfer that ended in a negative test. The we did a transfer with two frozen embryos that ended in a positive result. We lost one baby at 9 weeks but I have birth to a healthy Singleton.
I have no negative comments for CNY, they treated us with respect and kindness from start to finish. They gave us our miracle and the possibility for more children because we have 2 frozen embryos. I recommend them all the time because I do not want others to suffer at inferior clinics for years and years like we did prior to finding CNY.... Kris is the best nurse I have ever had, hands down. She is kind, compassionate, thorough and we'll educated.
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo was great at explaining every aspect or treatment. We always left our appointments feeling positive and informed. CNY was a completely different environment than the other clinic we were patients at.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Trust him and don't be afraid to ask questions because he will gladly answer.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo is very patient and kind. He is also very attentive. He always knew our names and diagnosis, and where we were in our treatment at every appointment.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I underwent laproscopic surgery that ended up being an excision and ablation of stage 4 endometriosis. I then stunned with follistim, estrogen and a few other injectables. I then underwent retrieval. We did a single frozen embryo transfer that ended in a negative test. The we did a transfer with two frozen embryos that ended in a positive result. We lost one baby at 9 weeks but I have birth to a healthy Singleton.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Ziegler)
Kris is the best nurse I have ever had, hands down. She is kind, compassionate, thorough and we'll educated.
Describe your experience with CNY Fertility Center.
I have no negative comments for CNY, they treated us with respect and kindness from start to finish. They gave us our miracle and the possibility for more children because we have 2 frozen embryos. I recommend them all the time because I do not want others to suffer at inferior clinics for years and years like we did prior to finding CNY.
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
3
10
Age 42
4 IUI
Other
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Arroyo] was good in the hospital & surgery setting, not so compassionate at the office. The clinical team seemed to be the support not the doctor. Sometimes he's blunt. Maybe giving more time with patients.... I was giving pill form hormones the first few cycles, along with a steroid, multi, levothyroxine & shots to stop ovulation. One negative cycle, second positive cycle. Pregnancy ended in a misscarrage.... With my insurance we are slowing paying off about $2,000 so far.
Most appointments run ontime. Nurses and PAs [CNY Fertility] seem vested & care. Answer any question in a timely matter. Once you contact the team someone response and helps with any concerns. Clinical team is helpful and a team that works well together.... With my insurance we are slowing paying off about $2,000 so far. Also with the medications we spend about $300 -$400.... Good listers & good follow through
How was your experience with Armando Arroyo at CNY Fertility Center?
He was good in the hospital & surgery setting, not so compassionate at the office. The clinical team seemed to be the support not the doctor. Sometimes he's blunt. Maybe giving more time with patients.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Ask questions
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Personal care with the PAs
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I was giving pill form hormones the first few cycles, along with a steroid, multi, levothyroxine & shots to stop ovulation. One negative cycle, second positive cycle. Pregnancy ended in a misscarrage.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Zeigler)
Good listers & good follow through
Describe your experience with CNY Fertility Center.
Most appointments run ontime. Nurses and PAs seem vested & care. Answer any question in a timely matter. Once you contact the team someone response and helps with any concerns. Clinical team is helpful and a team that works well together.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
With my insurance we are slowing paying off about $2,000 so far. Also with the medications we spend about $300 -$400.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Na
3
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 31
2 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Armando Arroyo is very knowledgeable and easy to talk to. He made sure we understood our plan of action and set up an ultrasound and HSG the day of consultation to get us started right away. He explained the percentages of success with IUI and what our best chance of getting pregnant would be...was very patient and easy to talk to. He answered all of our questions and spent a good amount of time with us.
The nursing staff at CNY Buffalo is amazing and went above and beyond to make you feel comfortable and answer your questions...IUI was $350 per cycle and $150 to coordinate monitoring per cycle (as well as out of town monitoring at local center)...The clinic atmosphere is very comfortable and soothing. CNY’s reasonable IVF prices are what brought us to this practice and clinic but the amazing doctors, nurses and staff is what keeps us positive in this sometimes difficult journey.
How was your experience with Armando Arroyo at CNY Fertility Center?
Dr. Armando Arroyo is very knowledgeable and easy to talk to. He made sure we understood our plan of action and set up an ultrasound and HSG the day of consultation to get us started right away. He explained the percentages of success with IUI and what our best chance of getting pregnant would be.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Have questions ready to ask
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr. Arroyo was very patient and easy to talk to. He answered all of our questions and spent a good amount of time with us.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff at CNY Buffalo is amazing and went above and beyond to make you feel comfortable and answer your questions
Describe your experience with CNY Fertility Center.
The clinic atmosphere is very comfortable and soothing. CNY’s reasonable IVF prices are what brought us to this practice and clinic but the amazing doctors, nurses and staff is what keeps us positive in this sometimes difficult journey.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Insurance covered diagnostic labwork, IUI was $350 per cycle and $150 to coordinate monitoring per cycle (as well as out of town monitoring at local center)
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
8
10
Age 39 - 40
8 IUI
Anovulation
Male Factor
European
Income $100K - $199K
4th of 6 Docs
Neutral
Strongly Recommends
Successful
Dr Arroyo is very kind and gentle. I most saw him for procedures like HSG, ultrasound, etc. ... He's very kind, good at explaining high level issues, statistics, etc. He's also very skilled at procedures such as HSG, etc. My initial consult was pretty simple because we already had a baby through IUI and we're just trying to repeat earlier success.
It's a huge clinic [CNY Fertility Center] but regional office staff are really fantastic and make you feel like an individual, not a number. The phone system can be a little hard to navigate. They are willing to customize protocol and think outside eof the box, unlike big health system based clinics. ... Everyone [nurses] is very kind and positive. They are great at answering questions and handling difficult emotions.
How was your experience with Armando Arroyo at CNY Fertility Center?
He's very kind, good at explaining high level issues, statistics, etc. He's also very skilled at procedures such as HSG, etc. My initial consult was pretty simple because we already had a baby through IUI and we're just trying to repeat earlier success.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Dr Arroyo is very kind and gentle. I most saw him for procedures like HSG, ultrasound, etc.
Describe your experience with the nursing staff at CNY Fertility Center.
Everyone is very kind and positive. They are great at answering questions and handling difficult emotions.
Describe your experience with CNY Fertility Center.
It's a huge clinic but regional office staff are really fantastic and make you feel like an individual, not a number. The phone system can be a little hard to navigate. They are willing to customize protocol and think outside eof the box, unlike big health system based clinics.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
Standard copays
8
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
10
10
Age 31
5 IUI
Unexplained
Other
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
HONESTLY, HE [Dr. Armando Arroyo] WAS GREAT. WE HAD OUR CONSULTATION WITH HIM AND HE EXPLAINED THINGS VERY THOROUGHLY, WHICH WAS CRITICAL SINCE WE HAD NEVER DONE ANY FERTILITY TREATMENTS BEFORE. ALTHOUGH HE WAS NOT AT EVERY APPOINTMENT, HE WAS FREQUENTLY IN THE OFFICE AND ALWAYS SAID HELLO. HE DID PERFORM ONE OF MY IUIS AND ALSO MULTIPLE FOLLICLE SCANS AND A FEW TESTS AS WELL. HE ALWAYS WAS POSITIVE WITH US BUT ALSO REALISTIC
i THOUGHT THE CLINIC [CNY-Hamburg] WAS GREAT. IT HAD THE FEELING OF A VERY RELAXED, AND PRIVATE ENVIRONMENT. ANY OF THE NURSING STAFF OR DOCTORS WERE ALWAYS WILLING TO ANSWER QUESTIONS OR GIVE ADVICE. THE ONLY THING I WOULD SAY IS THAT IT WOULD BE NICE IF THEY DID IVF PROCEDURES, NOT JUST MONITORING AT THE BUFFALO LOCATION.
How was your experience with Armando Arroyo at CNY Fertility Center?
HONESTLY, HE WAS GREAT. WE HAD OUR CONSULTATION WITH HIM AND HE EXPLAINED THINGS VERY THOROUGHLY, WHICH WAS CRITICAL SINCE WE HAD NEVER DONE ANY FERTILITY TREATMENTS BEFORE. ALTHOUGH HE WAS NOT AT EVERY APPOINTMENT, HE WAS FREQUENTLY IN THE OFFICE AND ALWAYS SAID HELLO. HE DID PERFORM ONE OF MY IUIS AND ALSO MULTIPLE FOLLICLE SCANS AND A FEW TESTS AS WELL. HE ALWAYS WAS POSITIVE WITH US BUT ALSO REALISTIC
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
IF YOU DONT UNDERSTAND SOMETHING, JUST ASK. HE IS ALWAYS WILLING TO EXPLAIN
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
Arroyo always made me feel like I mattered and was very positive during appointments. He detailed ever single step so that my husband and I understood.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
WE STARTED OUT WITH JUST LETROZOLE, MONITORING AND BLOOD WORK. THIS ACCOMPLISHED 3 OR MORE MATURE FOLLICLES THE FIRST TWO MONTHS, AND WE USED A TRIGGER SHOT AND IUI, BUT BOTH ENDED IN NEGATIVE BLOOD TESTS. THEN WE MOVED TO FOLLISTIM INJECTIONS FOR ONE CYCLE, THIS ALSO ENDED WITHOUT PREGNANCY. AFTER THAT WE DID A TEST TO MAKE SURE MY TUBES WERE OPEN AND NO OBSTRUCTIONS. DURING THIS TEST, HE NOTICED THAT I HAD AN ALMOST MATURE FOLLICLE WITHOUT ANY MEDS. WE DECIDED TO MONITOR AFTER THAT AND DID IUI, NO PREGNANCY. THEN WE DID 2 HYBRID CYCLES WITH BOTH LETROZOLE AND FOLLISTIM, ALSO ADDED CETROTIDE. THIS PRODUCED 3 TO 4 MATURE FOLLICLES, TRIGGER SHOT AND IUI. NO PREGNANCY. NOW WE ARE ON A BREAK
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: KRIS)
I LOVED ALL THE NURSES THERE. PARTICULARLY JENNIFER AND KRIS. THEY SOMETIMES CALLED ME OR TEXTED ME AFTER HOURS TO DISCUSS RESULTS, PLANS FOR NEXT ROUND, OR ANSWER ANY QUESTIONS i HAD
Describe your experience with CNY Fertility Center.
i THOUGHT THE CLINIC WAS GREAT. IT HAD THE FEELING OF A VERY RELAXED, AND PRIVATE ENVIRONMENT. ANY OF THE NURSING STAFF OR DOCTORS WERE ALWAYS WILLING TO ANSWER QUESTIONS OR GIVE ADVICE. THE ONLY THING I WOULD SAY IS THAT IT WOULD BE NICE IF THEY DID IVF PROCEDURES, NOT JUST MONITORING AT THE BUFFALO LOCATION.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I HAD INSURANCE. BUT WITH DEDUCTIBLES AND MEDS i PROBABLY SPENT AROUND 3 OR 4 THOUSAND
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
WE DID NOT DO IVF.
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Consult
9
10
Age 28
2 IUI
Other
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
They [Armando Arroyo and CNY] were very thorough and mindful. It's appreciated as someone going thru such a sensitive and heartwrenching process. My husband and I truly look forward to pursuing in-vitro fertilization under the care of those at CNY in hopes to conceive our Rainbow baby!... They're very thorough and mindful of their patients, their schedules and how long they've already been going thru their process of infertility.
They [CNY-Hamburg] have beautiful facilities (more than one in upstate New York), well experienced physicians and nurses, a group yoga group that is affiliated with the clinic to help you stay on track. Which is soon opening online courses/workshops as of this October so it'll allow that outreach to go even further with their mass amounts of traveling patients. It's nice to have the FB community as well so you're able to touch base with others that have also went thru the process.
How was your experience with Armando Arroyo at CNY Fertility Center?
They were very thorough and mindful. It's appreciated as someone going thru such a sensitive and heartwrenching process. My husband and I truly look forward to pursuing in-vitro fertilization under the care of those at CNY in hopes to conceive our Rainbow baby!
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Be forthcoming, open and honest as you would with any doctor regarding your symptoms, concerns, care, etc.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
They're very thorough and mindful of their patients, their schedules and how long they've already been going thru their process of infertility.
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
I'm not able to answer that to the fullest extent right now only because we haven't officially started the IVF process and won't until retrieval in November so long as things go well.
Describe your experience with the nursing staff at CNY Fertility Center.
They've been very kind in working with my schedule and since I'm a traveling patient trying to ensure that I can get things worked out as much from my location rather than needing to travel out there.
Describe your experience with CNY Fertility Center.
They have beautiful facilities (more than one in upstate New York), well experienced physicians and nurses, a group yoga group that is affiliated with the clinic to help you stay on track. Which is soon opening online courses/workshops as of this October so it'll allow that outreach to go even further with their mass amounts of traveling patients. It's nice to have the FB community as well so you're able to touch base with others that have also went thru the process.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
I'm still currently waiting to proceed with this part of the process so unfortunately I cannot chime in just yet. However, they are MUCH more affordable than any other facility doing the IVF process
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
None at this moment aside from the fact that they are aggressive in making sure each patient has the best outlook.
9
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Consult
10
10
Age 40
1 Fertility Medications
Male Factor
European
Income $50K - $99K
Teacher
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Armando Arroyo] is always willing to answer questions no matter what. He has a great beside manner. He is funny and always willing to go out there on a limb for you. He is very honest and tells you like it is, but in a sweet way...He was very personable
Great customer patient service [at CNY Fertility Center]. Caring staff. Very knowledgeable. I have called many times and never have I felt that I was bothering them. They are always willing to help. If by chance they sidn’t Know the answer they were right on top of finding it for me... [nurses are] Sweet and caring. Ready to help no matter what...He [Dr. Armando Arroyo] is always willing to answer questions no matter what
How was your experience with Armando Arroyo at CNY Fertility Center?
He is always willing to answer questions no matter what. He has a great beside manner. He is funny and always willing to go out there on a limb for you. He is very honest and tells you like it is, but in a sweet way.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Listen to everything he says. He only has your best interest at heart.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very personable
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We have not had any treatment yet.
Describe your experience with the nursing staff at CNY Fertility Center.
Sweet and caring. Ready to help no matter what.
Describe your experience with CNY Fertility Center.
Great customer patient service. Caring staff. Very knowledgeable. I have called many times and never have I felt that I was bothering them. They are always willing to help. If by chance they sidn’t Know the answer they were right on top of finding it for me.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
No, but gave me the number for the financial department.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Not transfers yet.
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources