Bansari (Bonnie) Patel

ACRM

Rated 9.5
Strongly recommend: 92%Neutral: 5%Don't recommend: 3%9.5
92% strongly recommend
28 reviews
Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.7
9.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.3
6.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Medical College of Georgia
Residency
Greenville General Hospital
Fellowship
Case Western Reserve University

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Bansari (Bonnie) Patel works at

ACRM
Rated 8.5
Strongly recommend: 72%Neutral: 14%Don't recommend: 14%8.5

At 3 offices

Marietta
711 Canton Rd
Marietta, GA 30060
770.928.2276
Johns Creek
6470 E. John's Crossing
Johns Creek, GA 30097
770.928.2276
Atlanta Perimeter
5909 Peachtree Dunwoody Rd
Atlanta, GA 30328
770.928.2276
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Explore Clinic

28 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
4 IUI
1 IVF
Donor Sperm
European
Income $0 - $49K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Patel and her entire team treated me the absolute best care I could have ever expected. She was always available when I needed her... or even if I was just having anxieties, or sad about something. She was very open and honest about everything and while continuing to have great patient/ bedside manner she never led me on about the statistics or my chances of conceiving... During my consults she was the one who came and got me from the waiting room. Which is so telling of her as a physician. She cares, she gets invested in your success. Dr. Patel always has a smile on her face even when I was breaking down she kept me positive and never gave up on me even when I was giving up on myself. I am going into this as a “solo mom by choice” and never once did I ever feel judged for the path I was taking. She trea
At my egg retrieval [at ACRM] we were able to retrieve 20 mature eggs! 12 of which fertilized and 4 of those made it to the blastocyst stage. After the PGS testing I was left with 2 perfect embryos!...I have anxiety and she [nurse] was such a great communicator and always so accepting of my questions no matter how silly I thought they were. She would reach out to me when She knew I needed a kind word...The costs of going to ACRM we on par with any other clinic when looking at IVF costs.
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr. Patel is an incredible physician and I would recommend her to anyone seeking fertility treatment. During my consults she was the one who came and got me from the waiting room. Which is so telling of her as a physician. She cares, she gets invested in your success. Dr. Patel always has a smile on her face even when I was breaking down she kept me positive and never gave up on me even when I was giving up on myself. I am going into this as a “solo mom by choice” and never once did I ever feel judged for the path I was taking. She treated me with the same care she would with a couple with infertility issues. After my 3 IUI’s Dr. Patel was very honest about the chances of my success with continued IUI’s. I was very scared to move to IVF but she took the time with me to calm my fears and help me understand the whole process. She is truly the greatest physician I’ve ever encountered and I would recommend her to anyone seeking care.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Don’t be afraid to ask questions. She’s open and accepting of any and all questions. I continually came to my appointments with a notebook I would keep my questions in and she took the time to answer them all in detail with me. She is always available to call or email and understands the fear and questions you WILL have during this process.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr. Patel and her entire team treated me the absolute best care I could have ever expected. She was always available when I needed her... or even if I was just having anxieties, or sad about something. She was very open and honest about everything and while continuing to have great patient/ bedside manner she never led me on about the statistics or my chances of conceiving.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
My first two IUI’s I was on different dosages of letrozole while helping to create a very large follicle they never created more than one which is what we like to have in IUI’s. On my third IUI she tried a combination of Letrozole and Clomid which worked so much better I was able to develop several follicles while it still was unsuccessful it helped us to see my body really responded to Clomid. When we moved to IVF she was able to add Clomid along with the injectable gonadotropins to help me develop many follicles during my IVF cycle. At my egg retrieval we were able to retrieve 20 mature eggs! 12 of which fertilized and 4 of those made it to the blastocyst stage. After the PGS testing I was left with 2 perfect embryos! Dr. Patel personally does her own transfers which was so very important to me! After my transfer she had me on estrogen tablets and progesterone injections which are typical of IVF transfers but she also added estrogen patches for good measure. When I got the call about my positive pregnancy test Dr. Patel made the call personally which again was so very important to me. She did all of my IVF scans and all of my OB scans. She takes a personal interest in her patients and that means so very much to me as this is such a huge undertaking!
Describe your experience with your nurse at ACRM. (Assigned nurse: Caitlin Stephens )
Caitlin was ridiculously good at her job. I have anxiety and she was such a great communicator and always so accepting of my questions no matter how silly I thought they were. She would reach out to me when She knew I needed a kind word. She always had a smile on her face and always took the time to explain any test results that came back. When she had to call and let me know when my pregnancy tests were negative I always knew what she was going to say before she said it. I could hear it in her voice. She cared..: she was invested... so much so she even checked in on me and how my transfer went even after she was on maternity leave. She had the best patient nurse relationship I’ve ever seen in any nurse and I was so impressed with her professionalism.
Describe your experience with ACRM.
I went to the Marietta clinic mostly but as I was using donor sperm I was often at the perimeter location as well. Both offices are very clean, very open and light, the staff at both locations are incredible. I would truly leave each location and think you have to be some of the kindest people. The rooms were always so clean and both clinics were beyond prompt with my appointment times. I never had to wait for my appointments in fact quite often I was in a room even before my appointment time.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
The costs of going to ACRM we on par with any other clinic when looking at IVF costs. The costs were always explained upfront and I never showed up to the office and expected one cost and was asked to pay another. They always attempted to run through insurance before my costs were explained. I always had great communication with my IVF finance accounts person and she was very open about costs and due dates.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I had my embryos genetically tested to ensure quality and when I asked Dr. Patel about her thoughts on transferring both embryos VS one she explained that when genetically tested embryos transferring more than one embryo doesn’t increase your chances of pregnancy it increases your chances of multiples. While she left the final decision up to me I chose to take her advice and only transfer one embryo.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Marietta
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 27 - 28
3 IUI
1 IVF
Donor Sperm
European
Income $0 - $49K
Fertility Medications With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Patel is an incredible doctor. We could tell she genuinely cared about our journey. She always took care for us as an LGBT couple. She personally called us during set backs or any time we needed something explained. We never felt rushed by her...Dr Patel preferred to transfer one embryo. We decided to transfer two. She explained all risks to us and ultimately said that it is my body to choice so she would not make that decision for us. We felt well informed.
The [ACRM] clinic has 3 locations. I mainly went to one other than one appt. Their offices are so nice and clean. The check in process is easy. And they are ALWAYS fast. You’re in an out within 15 minutes. The checkout process is relatively easy and private where you pay. Your care team schedules all appts and gives you all results so you never have to deal with that in the office.
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr Patel is an incredible doctor. We could tell she genuinely cared about our journey. She always took care for us as an LGBT couple. She personally called us during set backs or any time we needed something explained. We never felt rushed by her.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Ask her everything! She will take time to explain everything to you as if you were a student in her class.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr Patel was always kind and caring towards us. She explained every step of the way and was patient with us for every question we had. We never felt rushed through appointments.
Describe your experience with your nurse at ACRM. (Assigned nurse: Care team of 3 nurses)
My nurses were available everyday via email and I got responses back within 2 or so hours. They always answered my frequent questions and never seemed bothered. They addressed my concerns as I had them.
Describe your experience with ACRM.
The clinic has 3 locations. I mainly went to one other than one appt. Their offices are so nice and clean. The check in process is easy. And they are ALWAYS fast. You’re in an out within 15 minutes. The checkout process is relatively easy and private where you pay. Your care team schedules all appts and gives you all results so you never have to deal with that in the office.
Describe your experience with your monitoring appointments at ACRM.
The monitoring appts were between 8-11 each day. That was somewhat difficult for us because we live a 5 hour drive away which left us leaving the house in the 3-4am time. Our care team still tried to schedule appts as late as they could. They do them this early because they process results in house and call you between 2-5 each appt day with results
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
We paid 12k for IVF cycle, 5k for transfer cycle, around 5k for each IUI i believe
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr Patel preferred to transfer one embryo. We decided to transfer two. She explained all risks to us and ultimately said that it is my body to choice so she would not make that decision for us. We felt well informed.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
9
Age 25
European
Income $50K - $99K
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Patel was extremely kind and respectful when I brought up my concerns as a transgender woman...Dr. Patel listened to me and my concerns and any were met in a kind manor. Never once did I feel like I was treated like a number at her office. Dr. Patel and her team were extremely great at communitcating, making the whole process quick and easy...After every specimen drop, Dr. Patel would review its viability and her team would quickly email me with all the paper work with data allowing me me how viable each sample was...
The clinic [ACRM] seemed well organized. Every visit I was in and out quickly, but never did I feel rushed. Any questions or concerns were met kindly. Everything in the clinic was clean and the waiting are is comfortable...The staff was always friendly and greeted me with a smile!...The billing department has been slow to respond as I'm trying to pay the bill I owe....
How was your experience with Bansari (Bonnie) Patel at ACRM?
My first appointment with Dr. Patel was awesome. Back story, I'm a transgender women who was seeking fertility preservation methods so I could begin hormone therapy. I was so nervous leading up to the appointment. I thought she'd tell me that the process could take years and I'd have to delay hrt, but she quickly explained how the process would be much easier tham I hadanticipated. She also explained IUI and IVF procedures to me and my partner. Dr. Patel listened to me and my concers and any concerns were met in a kind manor. Never once did I feel llike I was treated like a number at her office. Dr. Patel and her team were extremely great at communitcating, making the whole process quick and easy. Because of Dr. Patel at acrm I feel confident in my future as a mother.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Listen to her and ask questions.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
My first appointment with Dr. Patel was awesome. Back story, I'm a transgender woman who was seeking fertility preservation methods, so I could begin hormone therapy. I was so nervous leading up to the appointment. I thought she'd tell me that the process could take years and I'd have to delay hrt, but she quickly explained how the process would be much easier than I had anticipated. She also explained IUI and IVF procedures to me and my partner. Dr. Patel listened to me and my concerns and any were met in a kind manor. Never once did I feel like I was treated like a number at her office. Dr. Patel and her team were extremely great at communitcating, making the whole process quick and easy. Because of Dr. Patel at acrm I feel confident in my future as a mother.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
After every specimen drop, Dr. Patel would review its viability and her team would quickly email me with all the paper work with data allowing me me how viable each sample was.
How competent was Bansari (Bonnie) Patel at LGBTQ care?
Dr. Patel was extremely kind and respectful when I brought up my concerns as a transgender woman.
Describe your experience with the nursing staff at ACRM.
The staff was always friendly and greeted me with a smile!
Describe your experience with ACRM.
The clinic seemed well organized. Every visit I was in and out quickly, but never did I feel rushed. Any questions or concerns were met kindly. Everything in the clinic was clean and the waiting are is comfortable.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
The cost is not cheap since insurance does not cover the preservation costs. The billing department has been slow to respond as I'm trying to pay the bill I owe
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
ACRM
Marietta
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 40
1 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Prefer not to answer
Operations
IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Because we only had 2 eggs, she [Dr. Patel] recommended doing 1 at a time to increase our chances...if we had wanted to do multiple, she would have been open to that...Each visit was personal. If I had questions or she knew I needed to cry (hello hormones!) she stayed a few extra minutes with me instead of rushing off to the next patient..
everything was explained upfront and there were no surprise costs...She [our ACRM nurse] was quick to respond and provide details from my visit, quick to call medications in, and always followed up...Appointments were timely, and I never experienced a long wait. My only complaint with the entire process was that some of the ACRM team members who took blood were a bit more aggressive than others.
How was your experience with Bansari (Bonnie) Patel at ACRM?
We did a lot of research online and with other friends who have gone to offices in Atlanta before we ultimately decided on ACRM, and Dr. Patel. From the moment we met her, we had full confidence that she would do everything she could to help us grow our family. We never had an false hope or expectations, understanding that this process doesn't always guarantee a pregnancy, but we genuinely felt like Dr Patel was giving us our best chance. She made tough calls, and had to tell a hormonal patient that we needed to cancel a cycle. I was always appreciative of her making the hard calls because I knew it was the right decision. I never felt like she was pushing me through the process. I would, and will, recommend Dr. Patel to anyone who is seeking to take the next step in growing their family. It's not an easy process, but Dr. Patel encouraged us and rooted for us the entire time!
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Be upfront about questions/concerns. If something doesn't make sense (because it's doctor lingo) ask.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
From the moment we met Dr Patel, we felt like she was fighting along with us for our family. Each visit was personal. If I had questions or she knew I needed to cry (hello hormones!) she stayed a few extra minutes with me instead of rushing off to the next patient. For the important visits, she made sure she was the doctor I was seeing so she could see for herself what was going on.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
Our first appt was late February, right before Covid, so our path looked a little different. While the office was shut down, we did a few months of clomid and letrozole. Attempted and IUI in May, but that got cancelled due to male infertility issues. Decided to take a few months off of medication to let my body rest before starting back up again in August for Egg Retrieval. Attempted frozen egg transfer in Oct but my lining wasn't where we wanted it to be, so cancelled that procedure and tried a different protocol in November. Still wasn't thick enough, so we switched to doing a retrieval stimulation because my lining looked good during retrieval. We were successful with our first transfer with that protocol. We did several other procedures along the way: hysteroscopy, HSG, SIS.
Describe your experience with your nurse at ACRM. (Assigned nurse: Melissa)
Melissa was just as important to me as Dr. Patel! She was quick to respond and provide details from my visit, quick to call medications in, and always followed up. I felt like a person with her, instead of just someone on the other end of the phone/email. And she more so than Dr. Patel had to handle me at my worst with hormones! She was always made me feel like what I was going through was normal and that I wasn't alone in this.
Describe your experience with ACRM.
ACRM was always clean, and their protocols and handling of the office and patients during Covid was exceptional. Appointments were timely, and I never experienced a long wait. My only complaint with the entire process was that some of the ACRM team members who took blood were a bit more aggressive than others.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
We had a significant amount covered through my husband's insurance, so we consider ourselves very lucky in that regard. The only thing that wasn't covered by insurance was the genetic testing of the embryos. But everything was explained upfront and there were no surprise costs.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Because we only had 2 eggs, she recommended doing 1 at a time to increase our chances. In case the first didn't work out, we could still tweak things for the 2nd. But, if we had wanted to do multiple, she would have been open to that.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 42 - 43
3 IVF
Unexplained
European
Income $100K - $199K
Consultant
2nd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Patel is one of the most knowledgeable doctors I have ever encountered. She will spend as much time as you need to answer all of your questions in a compassionate, educational and easy to understand manner...She provide multiple scenarios for how to move forward. We had a couple of unforeseen setbacks I knew she would find the solution...and she did..
The perimeter location of ACRM was newly redone within the past two years and is pristine. The lobby is very large, comfortable and beautifully decorated. The OR and recovery are on the same floor and the clinic so it is easy to find. The parking is free and easy to navigate...The nursing staff was always pleasant and helpful. IVF was such a long journey and seeing a friendly smile of nurses who actually know your name felt very caring and supportive.
How was your experience with Bansari (Bonnie) Patel at ACRM?
I was assigned to Dr Patel after my original doctor left the practice. She reveiwed the results from my first egg retrieval where I ended up with zero embryos and had a frank discussion with us about our hopes & desires. She provide multiple scenarios for how to move forward. We had a couple of unforeseen setbacks I knew she would find the solution...and she did. I always felt like she was my advocate and kept our goals in mind. In addition, she is a delight to be around- witty & smart. We now have a beautiful baby boy and two more embryos on ice.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
If you have a question or don’t understand something - ask her. Dr. Patel is great at explaining the science and risks
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr. Patel is one of the most knowledgeable doctors I have ever encountered. She will spend as much time as you need to answer all of your questions in a compassionate, educational and easy to understand manner. We encountered several difficulties along our journey and Dr. Patel was sympathetic and helped us review all possible options to find success.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
My protocol included the following: 300 IU of Gonal-F, Menopur, 0.5 mg of Dexamethasone, 100 mg of Clomid, 0.25mg Cetrotide, & growth hormone. I usually had at least 9 Follicles over size 17 by day 11 abs would retrieve more matured than what showed. My results then followed the normal reduction with 50% turning into blasts, then half of those making it to day 5 and then we sent ours for genetic testing.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha Middlebrook)
The nursing staff was always pleasant and helpful. IVF was such a long journey and seeing a friendly smile of nurses who actually know your name felt very caring and supportive.
Describe your experience with ACRM.
The perimeter location of ACRM was newly redone within the past two years and is pristine. The lobby is very large, comfortable and beautifully decorated. The OR and recovery are on the same floor and the clinic so it is easy to find. The parking is free and easy to navigate
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 39
Tubal Blockage
Recurrent Pregnancy Loss
European
Strongly Recommends
Strongly Recommends
Successful
Dr Patel spent a lot of time going over diagnostics and my background She was very detail oriented and was always available to answer any of my questions Most appointments were virtual due to covid She was very prompt in answering any emails for any questions we had along the way She was very kind snd compassionate..
Be aware of your own benefits before walking in many insurances do not pay for diagnostics or ivf That can add up quickly Also be aware it will be a lot of labs and appointments up front Many people don’t realize the amount of lab draws you need and that takes a lot of time The [ACRM] clinic has a high success rate and is a well oiled machine They have it down to a science...They only do single egg transfers
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr Patel spent a lot of time going over diagnostics and my background She was very detail oriented and was always available to answer any of my questions Most appointments were virtual due to covid She was very prompt in answering any emails for any questions we had along the way She was very kind snd compassionate
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Make sure to have a list of questions you may have She was very detailed in explaining the process and the diagnostics I appreciate the attention to detail I work in healthcare myself
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr Patel spent a lot of time talking with you she was very friendly and happily answered any questions or concerns She was also very thorough
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
We never got to actual treatment We conceived on our own during the month of diagnostics While awaiting all the lab results to come back, we ended up pregnant before the follow up It was very lucky bc I have a completely blocked tube
Describe your experience with the nursing staff at ACRM.
The nursing staff was really sweet Covid has most of them communicating vis email They were prompt to respond
Describe your experience with ACRM.
Be aware of your own benefits before walking in many insurances do not pay for diagnostics or ivf That can add up quickly Also be aware it will be a lot of labs and appointments up front Many people don’t realize the amount of lab draws you need and that takes a lot of time The clinic has a high success rate and is a well oiled machine They have it down to a science
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
We were fortunate that’s our insurance paid for diagnostic testing and a portion of ivf We never had to go past diagnostic testing as we fortunately had a positive pregnancy test after the HSG If you had to do HSG out of pocket it was around $750 We did all our labs through labcorp bc it was covered as a small percentage
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
They only do single egg transfers
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 36
Male Factor
Tubal Blockage
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After initial consult I only dealt with nurses and office coordinators and not [Dr. Bansari Patel]...She is very warm and welcoming. Shows a lot of compassion towards your situation. I never felt rushed and she would answer all questions. However there were times where she came across as not genuine and selling me hope. I felt selling a patient in need help was her angle and wanted you to feel taken care of but ultimately I was not...I started a cycle of estrogen and then could not get in touch with any staff member to answer questions or concerns about my protocol. This led me to leave her practice and only then was she In touch with me.
My first assigned nurse [at ACRM] went out on maternity leave after our first visit and then her sub was to provide me with my protocol, prescriptions etc. Which I never received from her even after many phone calls and emails asking for my schedule...Communication was terrible and there was no concern for my needs after initial consult. For the majority of my time as a patient I was unable to get anyone on the phone to inform them of time sensitive information such as my cycle starting or wondering why prescriptions were not called in with start dates fast approaching...I was emailed a lengthy document with cost breakdown just 5 days before payment was expected.
How was your experience with Bansari (Bonnie) Patel at ACRM?
She is very warm and welcoming. Shows a lot of compassion towards your situation. I never felt rushed and she would answer all questions. However there were times where she came across as not genuine and selling me hope. I felt selling a patient in need help was her angle and wanted you to feel taken care of but ultimately I was not. In fact my care was borderline negligence. I started a cycle of estrogen and then could not get in touch with any staff member to answer questions or concerns about my protocol. This led me to leave her practice and only then was she In touch with me.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Don’t get distracted by her compassion for your situation and promise of success. Ask all the questions you need to and insist on having her direct info as her staff or main office line operators don’t seem to have authority to put you through to your own doctor in any event.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
After initial consult I only dealt with nurses and office coordinators and not dr. Patel. There seemed to be constant staff vacations or turnover which resulted in being able to speak to an actual human being over the phone impossible.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
Estrogen 2 mg beginning day two of cycle. Progesterone two weeks later followed by injectable medications. Clomid for my husband for 8 to 10 weeks.
Describe your experience with your nurse at ACRM.
My first assigned nurse went out on maternity leave after our first visit and then her sub was to provide me with my protocol, prescriptions etc. Which I never received from her even after many phone calls and emails asking for my schedule. It took her being sick and the her sub to get all this done in one day. After that it returned to almost zero communication and me having track her down to get half an answer. Patient care coordinator never answers the phone and is constantly out of office.
Describe your experience with ACRM.
The clinic was private, clean and did not allow children out of respect for patients feelings dealing with infertility. Location where procedures were done was clean and state of the art. Technicians and nurses there were pleasant and professional. Location was also very central making it easy to visit no matter where you are coming from. Billing department is a separate representative who sent me a work up of my costs in a massive email document written In technical and clinical terms that was very difficult for a person who is not a doctor to understand. This was also sent just a few days before payment was expected in full.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
I was emailed a lengthy document with cost breakdown just 5 days before payment was expected. Everything was listed in medical and clinical terms that I couldn’t not understand so I had to call the representative to explain them to me which was still confusing as nobody had even fully gone over my protocol with me in a way I could understand. Also this payment was expected in full before I even started my injectable medications. These costs were also outrageously inflated compared to my current clinic and most clinics I researched.
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
I was basically given a huge packet of paperwork with no real understanding of what most of it meant or what items applied to me. Communication was terrible and there was no concern for my needs after initial consult. For the majority of my time as a patient I was unable to get anyone on the phone to inform them of time sensitive information such as my cycle starting or wondering why prescriptions were not called in with start dates fast approaching. Several times I would spend the day on the phone bouncing from one answering message to the next. I was never informed of Changes to the nurse staff which led to even more confusion. This was a heartbreaking experience for my husband and I as well as losing a full cycle of time to leave this practice to find a proper one. I also want to point out that this was three times the price of the clinic im with now
0
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
ACRM
Marietta
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
7
NPS
6
Age 34
2 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Other
Income $100K - $199K
Entrepreneur
Neutral
Doesn't Recommend
Unsuccessful
Dr. Patel is very compassionate. She's always patient and never made us feel rushed. ... One thing we noticed is her challenge with providing detail in email communication/conversation. There were times where she didn't fully communicate what would be happening, and there were some surprises we came up against that we weren't expecting. ... After our initial consult and blood work, I was diagnosed with a severely diminished egg reserve at age 34. 0.3% to be exact. ...
ACRM is good at the following based on my experience: explaining protocols and surgery/procedure prep; follow up after surgery; they're pretty good at explaining financial responsibilities. ACRM could work on: overall communication (after our last retrieval, we were told we had 2 embryos by our doctor, only to get a call an hour later from the embryologist saying we only had 1. The mix up was heartbreaking. We eventually found out that the 2nd egg fertilized but not until the next day)
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr. Patel is very compassionate. She's always patient and never made us feel rushed. She took the time to answer our questions, and explain next steps and courses of action. One thing we noticed is her challenge with providing detail in email communication/conversation. There were times where she didn't fully communicate what would be happening, and there were some surprises we came up against that we weren't expecting.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Do your research on your condition, if one is identified. Don't be afraid to fight for what you need, you're the best advocate for yourself. If something feels unsure, ASK!
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr. Patel has a great bedside manner. She's compassionate and careful, but also communicates realistically. At this point, we feel we can trust her.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
After our initial consult and blood work, I was diagnosed with a severely diminished egg reserve at age 34. 0.3% to be exact. We were thankful to have found this out early on. From there, Dr. Patel put me on one month of priming with estrogen, and the next month was my egg retrieval. I was put on the highest dose of gonal, menopur + omnitrope. She retrieved 4 eggs, 3 fertilized, and 1 embryo was determined to be genetically normal. We transferred it back the following month, but got a negative pregnancy test. So we immediatly moved into retrieval #2. Since my body didn't respond as well to the highest dose of drugs, my protocol was a lower dose of gonal + omnitrope in addition to clomid + letrazole. 6 eggs were retrieved, 2 fertilized but none made it through the week. She also found that my uteran lining was thinner this go round than last, likely due to chlomid side effects. We took a break from IVF for a month and plan to try again. This time with either little or no chlomid to prevent a thin lining, and we will do a day 3 fresh transfer vs freezing to see if that makes a difference.
Describe your experience with your nurse at ACRM. (Assigned nurse: Meaghan Kent)
Some of the nursing staff was great, and we felt like they were compassionate and caring. Our main nurse was really hard to get in touch with. She rarely used an out of office email reply which caused confusion and frustration a few times when we needed info quickly. Our care coordinator was pretty responsive, but there were times when we had insurance related questions where she wasn't very helpful.
Describe your experience with ACRM.
ACRM is good at the following based on my experience: explaining protocols and surgery/procedure prep; follow up after surgery; they're pretty good at explaining financial responsibilities. ACRM could work on: overall communication (after our last retrieval, we were told we had 2 embryos by our doctor, only to get a call an hour later from the embryologist saying we only had 1. The mix up was heartbreaking. We eventually found out that the 2nd egg fertilized but not until the next day)
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
Cycle #1: $26,899.39 - meds, visits, retrieval, testing + transfer Cycle #2: $23,954.96 - meds, visits, retrieval
What specific things went wrong at ACRM?
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at ACRM.
Our main nurse wasn't that great at communication. And there were times we needed info quick, and she didn't have an out of office reply set so we had no idea she was gone. We've had a pretty good experience with Dr. Patel, aside from her vagueness in communicating at times.
7
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
ACRM
Marietta
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 42
Diminished Ovarian Reserve
Other
Income $0 - $49K
Operations
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Seeing Dr. Patel for the first time, I told her that I was scared & nervous of what she was going to tell me...Dr. Patel was completely understanding & caring. She asked what I was scared of & told me not to be nervous. It felt so natural to talk to her & open up about my feelings. She offered tissues when they were needed. She went back to 6th grade sex ed (I have forgotten a lot) & explained everything with me; including stuff that my regular OBGYN had not about ovulating.
She [nurse at ACRM] has been good at explaining the labs needed and the results. I have emailed a few times and she has always been prompt and responsive...Dr. Patel encouraged me to go to a different facility for the HSG test as they had a lower cost. ACRM was $1100.00 vs. $500.00. I had to have in house blood pregnancy test for the HSG and it was $87.00...When I made my first appointment, they were suppose to call me back to let me know what I would owe. I wasn't sure what my insurance would cover. I did not hear back from them. Upon arrival I was told it was only a specialist co-pay. You may want to make sure that you figure this out prior to your appointment as that could play a big part in you proceeding with fertility treatments.
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr. Patel is extremely thorough with providing me with the information needed to make a informed decision. She was prompt and to the point when needed, yet had a soft and understanding side as well. I appreciate that it was not pressured to just jump in. She wanted to know that I understood how everything worked.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Just be open and honest with your concerns or questions.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
I am a 41yo who has been TTC for 1 year. I have no children. My husband has 3 children. We have been married for 1 month!! I finally met a man who wants to have children and I can't get pregnant... I went into this with little to no knowledge other than the internet, blogs & Instagram. My regular OBGYN's were no help, their only answer was see a fertility doctor. With not having insurance, I wasn't even sure that was a option for us. Seeing Dr. Patel for the first time, I told her that I was scared & nervous of what she was going to tell me. I was embarrassed that my husband had to work & could not go with me. Would she think that I was the only one interested in having a child? Dr. Patel was completely understanding & caring. She asked what I was scared of & told me not to be nervous. It felt so natural to talk to her & open up about my feelings. She offered tissues when they were needed. She went back to 6th grade sex ed (I have forgotten a lot) & explained everything with me; including stuff that my regular OBGYN had not about ovulating. I learned things that I did not know, which I was able to share with my husband. She expressed her empathy with my feelings and concerns. I feel like she understood where my heart was coming from. She was honest & discussed the percentages of me getting pregnant on my own. What our options were &where would be the best starting place. We discussed the best financial options for us. She advised me to have a few test done elsewhere to save money. She was not pushy with getting me to sign up or make a commitment that day. She encouraged me to think about the options & talk with my husband. Upon leaving she gave me her card and wrote in her email address in case we had any other questions. We have decided to continue and will definitely be using Dr. Patel. Her staff has also been helpful and very responsive.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
I have done 3 cycles of clomid before seeing Dr. Patel, so we made the decision to start with labs to see what is going on with me. She found a few items of concern. So, I am starting thyroid medication, a HSG procedure and my husband is doing a sperm test. We will wait for all of the results and schedule a follow up.
Describe your experience with your nurse at ACRM. (Assigned nurse: Caitlin Stephens)
She has been good at explaining the labs needed and the results. I have emailed a few times and she has always been prompt and responsive.
Describe your experience with ACRM.
When I made my first appointment, they were suppose to call me back to let me know what I would owe. I wasn't sure what my insurance would cover. I did not hear back from them. Upon arrival I was told it was only a specialist co-pay. You may want to make sure that you figure this out prior to your appointment as that could play a big part in you proceeding with fertility treatments.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
On my first visit, I had a specialist copay. They did labs as well that day, which my insurance covered. Dr. Patel encouraged me to go to a different facility for the HSG test as they had a lower cost. ACRM was $1100.00 vs. $500.00. I had to have in house blood pregnancy test for the HSG and it was $87.00. The sperm test was $140.00 I believe.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A - We haven't gotten this far.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Marietta
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 30 - 31
2 IUI
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Other
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr. Patel was absolutely amazing. Anytime I was having a difficult time during my cycles she would call me to reassure me and to help me understand my results. She was always available to me for support...Her strengths included her willingness to be aggressive, listen to my concerns, compassionate, and very smart. I felt like she did great explaining test results as well as different procedures. Her weakness would be that on busy days in the clinic I occasionally felt rushed.
Roxanne [nurse at Wake Forest] was amazing. She was organized, very informative and punctually with getting me the meds and information I needed for each cycle. She was a great communicator. I will say that when she was out of the office I did have some trouble getting ahold of the other nurses...Everyone in the clinic was awesome. They were all very welcoming, took time to learn my name and helpful. The clinic was on the older side and was small especially with how busy they were. With that being said it was always very clean.
How was your experience with Bansari (Bonnie) Patel at Wake Forest University?
Her strengths included her willingness to be aggressive, listen to my concerns, compassionate, and very smart. I felt like she did great explaining test results as well as different procedures. Her weakness would be that on busy days in the clinic I occasionally felt rushed. It is turly difficult to think of her weakness.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at Wake Forest University?
Be honest and open about your desires and expectations.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at Wake Forest University?
Dr. Patel was absolutely amazing. Anytime I was having a difficult time during my cycles she would call me to reassure me and to help me understand my results. She was always available to me for support.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at Wake Forest University and their degree of success.
Oh goodness! First cycle:started with birth control pills and then we did menopur and gonal-f. I can’t remember the exact dosages but my body did not respond well and she felt that the BCP had supressed my system too much. Ended cycle with IUI. Second cycle: tried estrogen patches. Then menopur, gonal-f and lurpon. Ended up stopping lupron due to no response. We were able to retrieve eggs for this cycle. Third cycle: did estrogen patches again. Menopur, gonal-f and growth hormone. By far this was my best cycle!
Describe your experience with your nurse at Wake Forest University. (Assigned nurse: Roxanne)
Roxanne was amazing. She was organized, very informative and punctually with getting me the meds and information I needed for each cycle. She was a great communicator. I will say that when she was out of the office I did have some trouble getting ahold of the other nurses.
Describe your experience with Wake Forest University.
Everyone in the clinic was awesome. They were all very welcoming, took time to learn my name and helpful. The clinic was on the older side and was small especially with how busy they were. With that being said it was always very clean.
Describe the costs associated with your care under Bansari (Bonnie) Patel at Wake Forest University.
I was fortunate enough to have a fertility benefit with my insurance. The first $15000 was covered. Patty Joyner was the financial advisor at the clinic and she was also amazing.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Wake Forest University.
No concerns.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Wake Forest University
Winston-Salem
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016, Successful
NPS
9
NPS
10
Age 28
1 IVF
1 Embryo Freezing
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Any time I sent an email or called the clinic, Dr. Patel or my nurse got back to me quickly. Dr. Patel even responded a message at 10 pm on a Saturday night. My initial transfer was cancelled due to OHSS, and Dr. Patel talked through my emotions with me and the pros and cons of fresh versus frozen embryo transfers, and she helped me make peace with any decisions I made. She also has a very warm personality and didn't let me be too serious (which is something I needed!!)
This clinic [Wake Forest] was able to fit me in just a couple of weeks after our referral. There was no long wait list. They also were more financially feasible for our situation (meaning, our medical needs)...The entire staff was wonderful. I felt like people recognized me (I was going in very often over a course of about 3 weeks), and everyone was kind. I usually saw the same two nurses during my ultrasounds, and the same two lab technicians for my blood draws. The team was flexible with me and my work schedule, and I felt like any time I had questions or needed help, someone was available.
How was your experience with Bansari (Bonnie) Patel at Wake Forest University?
Dr. Patel was great. For our initial visit for IVF, she went over all of my paperwork with my husband and I, and we talked about our past treatment (we had been at a different clinic for a year and a half). She explained all the risks, rewards, statistics, etc. She was very up front and direct, but she was still kind and positive throughout the entire experience. I was nervous, and at some appointments emotional, and she always made sure to ask how I was feeling and why, and then she would address anything she could help with.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at Wake Forest University?
To just be honest with Dr. Patel - I don't think anything could shock her, and she is always willing to answer questions.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at Wake Forest University?
Any time I sent an email or called the clinic, Dr. Patel or my nurse got back to me quickly. Dr. Patel even responded a message at 10 pm on a Saturday night. My initial transfer was cancelled due to OHSS, and Dr. Patel talked through my emotions with me and the pros and cons of fresh versus frozen embryo transfers, and she helped me make peace with any decisions I made. She also has a very warm personality and didn't let me be too serious (which is something I needed!!)
Describe the protocols Bansari (Bonnie) Patel used in your cycles at Wake Forest University and their degree of success.
I did Gonal-F and Menopur injections for 12 days, adding in Cetrotide to prevent ovulation on Day 6 of stims. I was on low dosages, due to my PCOS and high AMH and follicle count, so I stimmed lower and longer. She and my nurse made adjustments throughout the cycle to help prevent OHSS. I ended up with 24 eggs at my egg retrieval, 18 fertilized, and we ended up freezing 9 good quality embryos. I ended up with mild OHSS anyways, but it was not serious.
Describe your experience with your nurse at Wake Forest University. (Assigned nurse: Roxanne Kennedy)
The entire staff was wonderful. I felt like people recognized me (I was going in very often over a course of about 3 weeks), and everyone was kind. I usually saw the same two nurses during my ultrasounds, and the same two lab technicians for my blood draws. The team was flexible with me and my work schedule, and I felt like any time I had questions or needed help, someone was available.
Describe your experience with Wake Forest University.
This clinic was able to fit me in just a couple of weeks after our referral. There was no long wait list. They also were more financially feasible for our situation (meaning, our medical needs) than any other clinic we looked at.
Describe the costs associated with your care under Bansari (Bonnie) Patel at Wake Forest University.
Our IVF cycle + meds was about $12,000. An additional $900 for cryopreservation.
9
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Wake Forest University
Winston-Salem
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 4 Eggs Frozen
NPS
10
NPS
10
Age 34
1 Egg Freezing (cancer)
Cancer
European
Income $100K - $199K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
I work with Dr. Patel because of a cancer diagnosis. [She] immediately gave me her cell phone number. As I was going through my cancer diagnostic process I was able to reach out to her to make sure nothing I was doing would conflict with what we were doing for the egg retrieval...She always responded thoroughly and quickly and it made me feel like I was a person and not just an item on a to-do list.
The clinic [at ACRM] is easy to find, plenty of parking and very organized. It's easy to get in touch with them and they are on top of it. Some doctor's offices are confusing - hard to schedule appointments, etc. You won't find that here...The nursing staff was available and efficient. They were kind in person and always responded in a timely fashion if I had questions throughout the process.
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr. Patel was always very personable and compassionate. She knew a lot of information would be coming at me quickly and walked me through every step of what I needed to do. She was honest, hopeful, knowledgeable and very easy to work with..
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
See her as soon as you get your diagnosis. She's ready for you and will take care of you.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
I work with Dr. Patel because of a cancer diagnosis. Dr. Patel immediately gave me her cell phone number. As I was going through my cancer diagnostic process I was able to reach out to her to make sure nothing I was doing would conflict with what we were doing for the egg retrieval (ie. is it ok to get an MRI? Would that impact my eggs?). She always responded thoroughly and quickly and it made me feel like I was a person and not just an item on a to-do list.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
I don't remember the name of the drugs, but I did 2-3 injections at home prior to retrieval.
Describe your experience with the nursing staff at ACRM.
The nursing staff was available and efficient. They were kind in person and always responded in a timely fashion if I had questions throughout the process.
Describe your experience with ACRM.
The clinic is easy to find, plenty of parking and very organized. It's easy to get in touch with them and they are on top of it. Some doctor's offices are confusing - hard to schedule appointments, etc. You won't find that here.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
I had great insurance so the cost was minimal to me.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 33
1 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
European
Middle Eastern
Income $200K - $499K
Nurse or HC Services
1st of 3 Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Patel was great to work with, she felt like a friend who was also my doctor....Dr. Patel was very compassionate and willing to try cycles with my eggs despite my terrible egg quality. She was also realistic and gave us helpful information to make decisions. She was very educated....she did use gonal F, hcg, and ganirelex. My ovaries were totally shot and didn't really respond, but that has nothing to do with her....The clinic [Wake Forest - WS] is nice and small. You will get to know the entire staff and they are wonderfully supportive.
The clinic [Wake Forest - WS] is nice and small. You will get to know the entire staff and they are wonderfully supportive. I felt that their management of our issues was very good and would go back without hesitation...Roxanne is a rock star, she was always very on top of things and responded immediately. My emails to Lauren seemed to get lost a lot but she was very nice to work with....Around $12k for a regular IVF cycle, not including meds.
How was your experience with Bansari (Bonnie) Patel at Wake Forest University?
Dr. Patel was great to work with, she felt like a friend who was also my doctor. We also worked with Dr. Johnston who was great and Dr. Deaton who was a bit harsh about our reality (though we were already aware).
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at Wake Forest University?
Dr. Patel was very compassionate and willing to try cycles with my eggs despite my terrible egg quality. She was also realistic and gave us helpful information to make decisions. She was very educated.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at Wake Forest University and their degree of success.
I don't remember specifics, but she did use gonal F, hcg, and ganirelex. My ovaries were totally shot and didn't really respond, but that has nothing to do with her.
Describe your experience with your nurse at Wake Forest University. (Assigned nurse: Roxanne & Lauren)
Roxanne is a rock star, she was always very on top of things and responded immediately. My emails to Lauren seemed to get lost a lot but she was very nice to work with.
Describe your experience with Wake Forest University.
The clinic is nice and small. You will get to know the entire staff and they are wonderfully supportive. I felt that their management of our issues was very good and would go back without hesitation.
Describe the costs associated with your care under Bansari (Bonnie) Patel at Wake Forest University.
Around $12k for a regular IVF cycle, not including meds.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Wake Forest University
Winston-Salem
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Unknown Success
NPS
7
NPS
9
Age 27 - 28
1 Fertility Medications
Male Factor
European
Income $50K - $99K
3rd of 3 Docs
3 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Patel is the only physician who has been willing to refer my husband to a urologist after we were diagnosed with male factor infertility. She is not adamant about jumping into IVF, as the others were. I feel that she is very knowledgeable and caring...Dr. Patel is very genuine and empathetic. It feels like she has patient driven treatment. An example is that she takes financial situations into account when driving treatment to eliminate that stress factor...
Wake Forest is an excellent program, as they are part of a big medical community in Winston Salem. They are a teaching institution and part of a University, therefore their practice is held to certain policies and restrictions that a private practice physician would not be. I do feel that they have high caliber physicians and staff...The nurses are very kind and quick to respond to me about test results...IUI is approximately $500.00 IVF is approximately $10,000 for retrieval and extra for meds...
How was your experience with Bansari (Bonnie) Patel at Wake Forest University?
I have seen two previous physicians for infertility treatment and Dr. Patel is the only physician who has been willing to refer my husband to a urologist after we were diagnosed with male factor infertility. She is not adamant about jumping into IVF, as the others were. I feel that she is very knowledgeable and caring.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at Wake Forest University?
She is kind and is very good at her job.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at Wake Forest University?
Dr. Patel is very genuine and empathetic. It feels like she has patient driven treatment. An example is that she takes financial situations into account when driving treatment to eliminate that stress factor. She makes eye contact during conversations.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at Wake Forest University and their degree of success.
Our first scheduled IUI with her was cancelled and post-poned.
Describe your experience with the nursing staff at Wake Forest University.
The nurses are very kind and quick to respond to me about test results.
Describe your experience with Wake Forest University.
Wake Forest is an excellent program, as they are part of a big medical community in Winston Salem. They are a teaching institution and part of a University, therefore their practice is held to certain policies and restrictions that a private practice physician would not be. I do feel that they have high caliber physicians and staff.
Describe the costs associated with your care under Bansari (Bonnie) Patel at Wake Forest University.
IUI is approximately $500.00 IVF is approximately $10,000 for retrieval and extra for meds
7
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Wake Forest University
Winston-Salem
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 34
1 IUI
Anovulation
Tubal Blockage
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Engineer
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Patel took the time to explain everything for me and draw me pictures so I could see. She is new to the prescribe but clearly passionate and optimistic while giving me the real numbers ... She took the time to clearly explain everything to me and is always a cheerleader for optimism while letting me be pessimistic. She has been great to work with and I always feel like I learn something whenever we chat
They [ACRM] have Multiple locations, easy hours. Open 7 days a week. Quick to answer and labs on site! Friendly staff and respectful waiting room. No kids to appt policy. Great drs that like to explain each step ... Friendly. Open and great at getting at my hard to reach veins ... I know days are packed but sometimes I’ve had to wait a bit for appts
How was your experience with Bansari (Bonnie) Patel at ACRM?
She took the time to clearly explain everything to me and is always a cheerleader for optimism while letting me be pessimistic. She has been great to work with and I always feel like I learn something whenever we chat
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
I know days are packed but sometimes I’ve had to wait a bit for appts
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr Patel took the time to explain everything for me and draw me pictures so I could see. She is new to the prescribe but clearly passionate and optimistic while giving me the real numbers
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
She specifically said the goal is to get pregnant while keeping as few horomones in me for as short of a time as possible
Describe your experience with the nursing staff at ACRM.
Friendly. Open and great at getting at my hard to reach veins
Describe your experience with ACRM.
They have Multiple locations, easy hours. Open 7 days a week. Quick to answer and labs on site! Friendly staff and respectful waiting room. No kids to appt policy. Great drs that like to explain each step
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
9
Age 27
Other
European
Income $100K - $199K
Marketer or PR
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Bonnie Patel] was very kind, explained everything in depth. You could really tell she had read through my history and cared about making sure I understood her thoughts...She’s very easy to understand- like I mentioned in always felt she was explaining everything as well as possible. I have a lot of questions too, and she was more than happy to answer those. Which is great. She’s also willing to work with my other doctors for other care I’m currently undergoing.
I think the clinical staff is amazing[at ACRM]. My only issue was the wait times in office. My husband got called back 30 minutes before me and we had the same blood draw and the same arrival time. I would make sure you’re being called back in a timely manner or bring a laptop/book. I waited over an hour for a blood draw...They’re very quick to reply and answer all questions and coordination of care
How was your experience with Bansari (Bonnie) Patel at ACRM?
She’s very easy to understand- like I mentioned in always felt she was explaining everything as well as possible. I have a lot of questions too, and she was more than happy to answer those. Which is great. She’s also willing to work with my other doctors for other care I’m currently undergoing.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Don’t be afraid to ask questions / it’s important and she’ll answer them
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
She was very kind, explained everything in depth. You could really tell she had read through my history and cared about making sure I understood her thoughts.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
We’re going to be setting these up in my next appointment, however, she has mentioned getting IVF underway. She believes this is the best option for me due to the many risks of IUI for my case
Describe your experience with the nursing staff at ACRM.
They’re very quick to reply and answer all questions and coordination of care
Describe your experience with ACRM.
I think the clinical staff is amazing. My only issue was the wait times in office. My husband got called back 30 minutes before me and we had the same blood draw and the same arrival time. I would make sure you’re being called back in a timely manner or bring a laptop/book. I waited over an hour for a blood draw
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
So far I have only paid copays and blood testing costs. We will see what’s to come
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Unsure yet - will come back and report
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 32
Male Factor
Other
Income $100K - $199K
Sales Representative
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
All we have done so far is a round of letrazole. But she [Dr. Bonnie Patel] has been very very helpful...she always answers all of my questions, as crazy as they may be. She replies when I message her. Very nice and understanding...I absolutely love Dr. Patel, she is very easy to talk to and caring. She answers all questions in a timely manner and never makes me feel dumb for asking questions. She really wants to help her patients and you can really tell.
They [staff at ACRM] communicate well, answer in a timely manner. They have gotten me in very last minute before and have been very helpful. When I go in it is always very clean and organized. I am greeted at the front with smiles and friendly faces...[nurses are] Very nice and easy to talk to and get in touch with...All we have done so far is a round of letrazole. But she [Dr. Bonnie Patel] has been very very helpful...she always answers all of my questions, as crazy as they may be. She replies when I message her. Very nice and understanding...I absolutely love Dr. Patel, she is very easy to talk to and caring. S
How was your experience with Bansari (Bonnie) Patel at ACRM?
I absolutely love Dr. Patel, she is very easy to talk to and caring. She answers all questions in a timely manner and never makes me feel dumb for asking questions. She really wants to help her patients and you can really tell.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Go see her ASAP.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
I love Dr. Patel, she always answers all of my questions, as crazy as they may be. She replies when I message her. Very nice and understanding.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
All we have done so far is a round of letrazole. But she has been very very helpful.
Describe your experience with the nursing staff at ACRM.
Very nice and easy to talk to and get in touch with
Describe your experience with ACRM.
They communicate well, answer in a timely manner. They have gotten me in very last minute before and have been very helpful. When I go in it is always very clean and organized. I am greeted at the front with smiles and friendly faces.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
I have not gotten any bills yet so I am not sure.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 31
Tubal Blockage
Black or African-American
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
DR PATEL IS THE BEST AND I HIGHLY RECOMMEND HER TO ANY AND EVERYONE. SHE IS THE REASON I HAVE HOPE AGAIN TO BECOME A MOM. IF I NEVER MET HER I WOULD HAVE PROBABLY GAVE UP. SHE TRULY UNDERSTANDS MY SITUATION AND NEVER JUDGED. ALWAYS KEPT IT REAL WITH ME....I waa told i needed my tubes removed because they were abnormal and if i wanted kids to get them removed and proceed with Ivf...I LOVE HER ENERGY AND HOW COMFORTABLE SHE MADE ME FEEL!
They [staff at ACRM] listen and understand your situation with no judgment. Every time I went there I felt good energy. Always so nice and personable. If i ever needed a question asked they always responded with a good time frame. I love Acrm and would recommend them 100%...Staff is awesome...I waa told i needed my tubes removed because they were abnormal and if i wanted kids to get them removed and proceed with Ivf...DR PATEL IS THE BEST AND I HIGHLY RECOMMEND HER TO ANY AND EVERYONE. SHE IS THE REASON I HAVE HOPE AGAIN TO BECOME A MOM. IF I NEVER MET HER I WOULD HAVE PROBABLY GAVE UP. SHE TRULY UNDERSTANDS MY SITUATION AND NEVER JUDGED. ALWAY
How was your experience with Bansari (Bonnie) Patel at ACRM?
DR PATEL IS THE BEST AND I HIGHLY RECOMMEND HER TO ANY AND EVERYONE. SHE IS THE REASON I HAVE HOPE AGAIN TO BECOME A MOM. IF I NEVER MET HER I WOULD HAVE PROBABLY GAVE UP. SHE TRULY UNDERSTANDS MY SITUATION AND NEVER JUDGED. ALWAYS KEPT IT REAL WITH ME.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Listen and trust her
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
DR BONNIE PATEL MADE ME FEEL HOPELESS AND ALIVE AGAIN. SHE GAVE ME FAITH THAT I COULD BE A MOM. I LOVE HER ENERGY AND HOW COMFORTABLE SHE MADE ME FEEL!
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
I waa told i needed my tubes removed because they were abnormal and if i wanted kids to get them removed and proceed with Ivf
Describe your experience with the nursing staff at ACRM.
Staff is awesome
Describe your experience with ACRM.
They listen and understand your situation with no judgment. Every time I went there I felt good energy. Always so nice and personable. If i ever needed a question asked they always responded with a good time frame. I love Acrm and would recommend them 100%
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
I got quotes for Ivf
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
None
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 37
1 IVF
Unexplained
East Asian
Strongly Recommends
Strongly Recommends
Successful
I felt very safe and comfortable having Dr. Patel as my doctor...she had a welcoming attitude that made it easy for me to interact with her...A few days before my estimated egg retrieval date, bloodwork showed I was already at high risk of getting OHSS, so she made me stop taking the stimulation shots, skip Novarel and ask me to take my Luprolide trigger shot. About 48 hours later, I was sedated while the clinic retrieved my eggs. I had to take Cabergoline to help with the OHSS. I had a freeze-all cycle and sent our embryos for genetic testing.
The clinic [ACRM] had a financial coordinator that would explain all the expenses in detail. They also provided a breakdown of the costs for each phase of the cycle. I had no problems understanding the costs associated with the procedure. The overall price seemed to me a little lower than I expected it to be (based on my research), which is good. But do note that the cost breakdown does not include medications and lab testing not directly associated with IVF
How was your experience with Bansari (Bonnie) Patel at ACRM?
I felt very safe and comfortable having Dr. Patel as my doctor. She definitely knew what she was doing, and she had a welcoming attitude that made it easy for me to interact with her. She answered all of my questions no matter how silly I felt asking them. She explained everything very thoroughly to me. Sometimes she would add a "pop-quiz style" question in there, which catches me off guard but I understand why she does it - to make sure that I understand what she is explaining to me. The wait times when I come to see her are very reasonable.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Don't hesitate to ask any questions that's in your mind, no matter how silly or stupid you think your questions are!
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr. Patel has a very warm and friendly demeanor. She is very conversational in our interactions with her, which we appreciate because it makes asking questions easier and understanding the process easier.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
For the egg retrieval phase, I used Gonal-F, menopur and cetrotide. A few days before my estimated egg retrieval date, bloodwork showed I was already at high risk of getting OHSS, so she made me stop taking the stimulation shots, skip Novarel and ask me to take my Luprolide trigger shot. About 48 hours later, I was sedated while the clinic retrieved my eggs. I had to take Cabergoline to help with the OHSS. I had a freeze-all cycle and sent our embryos for genetic testing. Meanwhile, I was asked to take birth control pills. Prior to embryo transfer, I started taking estrace (tablet) and progesterone (injection). After I got a positive pregnancy test, Dr. Patel asked me continue taking both until week 10 of pregnancy.
Describe your experience with your nurse at ACRM. (Assigned nurse: Dr. Patel had her own care and scheduling team.)
Dr. Patel's care and scheduling teams are awesome. They communicate timely and very well. When they send out emails, they also give me a call right away to make sure I received the email and to see if anything was unclear to me. All of the information they send over are very detailed that I normally do not have any follow up questions. All instructions provided are very clear. And if I had any concerns or questions, they were so kind enough to answer even though I sounded like such a worry wart.
Describe your experience with ACRM.
Overall, I have no concerns about the clinics. The clinics followed very good COVID-19 safety protocols, which I appreciate. The staff in the clinics are all friendly. Their perimeter location is probably the most busy - the wait time in the lobby sometimes is long. Unfortunately, I think that is also the location that has the most complete equipment so you will probably get an appointment there at some point. Be sure to review/confirm ahead of time what your insurance covers. I learned only as I was about to begin my IVF procedure that CCRM (the lab portion of ACRM) is considered out-of-network by my insurance. Fortunately, I was provided a CCRM discount but it is still not as good as getting complete coverage. Sometimes, it is also hard to get prompt response when it comes to requesting for a copy of paperwork.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
The clinic had a financial coordinator that would explain all the expenses in detail. They also provided a breakdown of the costs for each phase of the cycle. I had no problems understanding the costs associated with the procedure. The overall price seemed to me a little lower than I expected it to be (based on my research), which is good. But do note that the cost breakdown does not include medications and lab testing not directly associated with IVF, e.g. pregnancy test.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Patel's approach for me was to transfer a single embryo. I had no concerns or issues with that. I understand that it was overall safer to transfer a single embryo.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Tubal Blockage
European
Income $200K - $499K
Engineer
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Patel] recommended only transferring one embryo...she reviewed the likely hood of each treatment resulting in a pregnancy and live birth. She helped confirm what I thought my issue was (tubal blockage) and based on my age we went with IVF as she explained this old be the fasted...She would share some personal things about herself at times when I was having a tough time that helped me feel like she could relate to me
They communicated well via email mainly, sometimes as needed over the phone. I always got a prompt response...The visits and all my procedures were about $12k and the medicine was an additional $4500. My insurance cover the majority of medical, paid out of pocket for the dugs...The office in Marietta is smaller, but very nice. The parameter office was very nice from waiting room, large appointment rooms, and nice “surgery” facilities
How was your experience with Bansari (Bonnie) Patel at ACRM?
She was always smiling and honest. From my first consultation, she reviewed the likely hood of each treatment resulting in a pregnancy and live birth. She helped confirm what I thought my issue was (tubal blockage) and based on my age we went with IVF as she explained this old be the fasted. most probably of me to get pregnant. I had a few setbacks, but she remained encouraged, shared what my options were, and we proceeded.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Nothing specific to her. Write down your questions for her so that you remember to ask them while you’re with her.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr.Patel was always honest, but has such a hopeful, positive attitude, from the first consultation and throughout my entire journey. It was fate when I booked my initial appointment that she was who was available. She was the exact doctor I needed (positive, non-judge mental). She would share some personal things about herself at times when I was having a tough time that helped me feel like she could relate to me. I always felt like I would like to be her friend.
Describe your experience with your nurse at ACRM.
They were just as positive and helpful as Dr. Patel. They communicated well via email mainly, sometimes as needed over the phone. I always got a prompt response.
Describe your experience with ACRM.
The office in Marietta is smaller, but very nice. The parameter office was very nice from waiting room, large appointment rooms, and nice “surgery” facilities. All clean and modern. I would find the nurses in both offices so I liked seeing familiar face(s). In the Marietta office, you check in with a person. In perimeter office it’s a kiosk and so less personal.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
The visits and all my procedures were about $12k and the medicine was an additional $4500. My insurance cover the majority of medical, paid out of pocket for the dugs.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
She recommended only transferring one embryo. I was thinking of transferring 2, but I’m glad I did not do that. My husband and I did the genetic testing of the embryos. I highly recommend that. Only 2 of 7 were viable options.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Marietta
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
8
Age 32
1 IVF
PCOS
South Asian
Income $100K - $199K
Accountant
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Neutral
Successful
She [Dr. Patel] was very patient to answer every question we had during our consultation sessions, and explained everything thoroughly. We felt like she knew us and connected to us...She presented all our options, explained each of them - their success rates, risks, etc. and once we made our decision, she helped us throughout our process...
They [ACRM nurses] always responded to my questions promptly, always followed up to make sure I was taking my medications on the days I needed to start...The clinic is clean and organized and the staff is very attentive. There were some appointments where the doctor was overbooked so we had to wait more than 20 minutes for our appointment but other than that, have never had any other issues. The staff directs you with clear instructions and are very friendly.
How was your experience with Bansari (Bonnie) Patel at ACRM?
As a infertility patient, Dr. Patel has been the best doctor we've worked with so far. She was very patient with our questions and explained everything thoroughly. She presented all our options, explained each of them - their success rates, risks, etc. and once we made our decision, she helped us throughout our process. I recommended her to my cousin who was going through the similar issues and my cousin had the same positive experience with her. Dr. Patel treats each of her patient with much care that you can see while interacting with her.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Dr. Patel is very patient in answering questions, so if you have any question, do not hesitate to ask her.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
She was very patient to answer every question we had during our consultation sessions, and explained everything thoroughly. We felt like she knew us and connected to us.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
We did IVF with Dr. Patel since we had tried IUI and other options with our previous doctor with no success. We are now 10 weeks pregnant.
Describe your experience with your nurse at ACRM. (Assigned nurse: Melissa Branch and Ashley Malley)
Patel Care team was the best nurse team i have ever worked with. They always responded to my questions promptly, always followed up to make sure I was taking my medications on the days I needed to start, and made me feel like they were taking care of me like I was with them, even though it was all done via email.
Describe your experience with ACRM.
The clinic is clean and organized and the staff is very attentive. There were some appointments where the doctor was overbooked so we had to wait more than 20 minutes for our appointment but other than that, have never had any other issues. The staff directs you with clear instructions and are very friendly.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
IVF cost
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 35
2 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
South Asian
Income $200K - $499K
Engineer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Patel from the day 1 I met her she was very warmth in her conversation, the conversations are always in such a way that she talks about family and baby assuring you that you are here for that and they are here to help...Most of my appointments I got to see Dr. Patel which was the best thing as I could consult her and ask queries. She was very friendly and always fun to talk with....
The staff at ACRM are so professional and caring. They take care of you from the treatment to the financing all at one place. We did not had to search for information everywhere. Only thing I would say the appointment should be taken much in advance as we got to see Dr. Patel after 2 months wait...Once or twice when my estrogen results and other results came the nurse did not inform me the numbers and mentioned its low. I am always curious to know what exactly low means, after asking multiple times I got to know my numbers...
How was your experience with Bansari (Bonnie) Patel at ACRM?
Of course the first thing is I will recommend Dr. Patel to my friend and I already did, hope she get appointment with Dr. Patel. Also I got referred to ACRM from one of my colleague and I am so happy that we decided to do that. Dr. Patel gave us the hope and that the biggest thing to get the success. I cannot thank her enough and her entire team to help build out family. From the Day 1 I knew I am at the right place. I was bit overwhelmed with all the process of taking injections reading through the internet etc. Dr. Patel mentioned that don't search in google, if I have any questions I can reach out to her anytime and I did and that really helped. First egg retrieval I had just 2 eggs and only 1 got fertilized. Dr. Patel always said to me we just need one just one may that's your baby, those words gave me so much strength. she always let me believe quality matters not quantity. But we decided to go for 3 egg retrieval cycles and collected more embryos and that helped. she was very open and clear in her conversations which helped us not to build any false expectations. I still cannot believe the day I heard she called and said "You are pregnant". Most of my appointments I got to see Dr. Patel which was the best thing as I could consult her and ask queries. She was very friendly and always fun to talk with . All the stress and worries around the process just eased out over the time and I had such a flawless experience. I am sure people might have more complexities and challenges but I would say one should not wait and worry about the IVF process. If you are with such awesome team and awesome doctors and you have the trust , rest will happen. The staff at ACRM are so professional and caring. It is because of Dr. Patel’s patient and expertise that we are planning for out second one. My first one is 14 months old now. Thankyou Dr. Bonnie Patel , Caitlin Stephens, Melisa & the entire team for everything that you have done for us. You are the best!
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr. Patel from the day 1 I met her she was very warmth in her conversation, the conversations are always in such a way that she talks about family and baby assuring you that you are here for that and they are here to help. Of course she explained all the process and I still remember I was bit worried on how cumbersome and painful the process will be but she eased that out and she said she is here , she is here for that those words gave me so much confidence and she was right the team was always available for any questions on email or phone.
Describe your experience with ACRM.
The staff at ACRM are so professional and caring. They take care of you from the treatment to the financing all at one place. We did not had to search for information everywhere. Only thing I would say the appointment should be taken much in advance as we got to see Dr. Patel after 2 months wait
What specific things went wrong at ACRM?
  • Failed to convey critical information
Describe the specific things that went wrong at ACRM.
Once or twice when my estrogen results and other results came the nurse did not inform me the numbers and mentioned its low. I am always curious to know what exactly low means, after asking multiple times I got to know my numbers.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
8
Age 40
1 IVF
Male Factor
European
Income $100K - $199K
Strongly Recommends
Neutral
Successful
Dr. Patel is a very warm and compassionate doctor. She always made sure we understood the process and answered all questions clearly. More than that, she treated us as people rather than a number. She learned our names and our situation. Her bedside manner was impeccable...[she] recommended one embryo transfer due to my history of 3 C-sections..
All of the [ACRM] nursing staff were amazing. Very quick responses, answered my questions and clarified when needed...The clinic is very nice and comfortable to walk into. They have designed the office to be a peaceful environment rather than a cold, sterile clinic. The staff are welcoming and friendly. One weakness about the practice as a whole, rather than my specific clinic, is The finance department is slow to respond and does not always explain clearly at first.
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr. Patel is a very warm and compassionate doctor. She always made sure we understood the process and answered all questions clearly. More than that, she treated us as people rather than a number. She learned our names and our situation. Her bedside manner was impeccable.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Ask questions regardless of now silly you think they may be Dr. Patel answers without judgement
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr. Patel took the time to answer all of our questions, give us honest answers and expectations. She was very thorough in her assessment of our history, needs, and treatment. I always felt open to asking questions and I trusted we would get sound answers and advice. Dr. Patel knew our names and took the time to know our situation rather than reading us from a chart
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
I'm not sure
Describe your experience with your nurse at ACRM.
I ended up with several nurses as a result of my initial nurse going onmedical leave. All of the nursing staff were amazing. Very quick responses, answered my questions and clarified when needed.
Describe your experience with ACRM.
The clinic is very nice and comfortable to walk into. They have designed the office to be a peaceful environment rather than a cold, sterile clinic. The staff are welcoming and friendly. One weakness about the practice as a whole, rather than my specific clinic, is The finance department is slow to respond and does not always explain clearly at first.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
Our insurance covered a large portion of out treatment. We had some out of pocket costs, totaling around $3000 I believe.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Dr. Patel recommended one embryo transfer due to my history of 3 C-sections. 1 had previously expressed my concern with conceiving multiples and my ability to Carry multiples in a healthy pregnancy
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
ACRM
Marietta
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 31 - 32
3 IUI
1 IVF
Unexplained
Middle Eastern
Other
Income $200K - $499K
Strongly Recommends
Strongly Recommends
Successful
Dr Patel was always so caring and supportive and would take the extra time to talk to me, never feeling rushed in any way...Loving, supporting and caring for her patients. Easy to talk to and communicate with...She explained all the risks involved in multiples. I still wanted to transfer 2, and she supported me on my decision...
I think that the only weakness during my time there [ACRM] was that the front desk was a bit hard to reach, but once I was assigned to a careteam I didn’t have to worry about that, they responded to email very fast and would call me back in a timely manner...If I ever had any concerns or issues they [nurses] would respond immediately and always had who to talk to...
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr Patel is the sweetest doctor I have met! Loving, supporting and caring for her patients. Easy to talk to and communicate with. She made my experience better than I thought. I would highly recommend her without a doubt.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
Nothing really, everything was great.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
Dr Patel was always so caring and supportive and would take the extra time to talk to me, never feeling rushed in any way.
Describe the protocols Bansari (Bonnie) Patel used in your cycles at ACRM and their degree of success.
I was unexplained infertility, and all my results were prefect, so in that case we decided to do IUI cycles first. Those didn’t work and then we moved on to IVF.
Describe your experience with your nurse at ACRM. (Assigned nurse: Melissa )
Melissa and the whole careteam were incredible, being so caring and supportive throughout my journey. They were always on time and never had me waiting for long, especially as this is during Covid times. If I ever had any concerns or issues they would respond immediately and always had who to talk to. They made this experience better than I expected.
Describe your experience with ACRM.
I think that the only weakness during my time there was that the front desk was a bit hard to reach, but once I was assigned to a careteam I didn’t have to worry about that, they responded to email very fast and would call me back in a timely manner.
Describe Bansari (Bonnie) Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
My doctor let me know that there’s no need for me to transfer more than one as my chances were high. She explained all the risks involved in multiples. I still wanted to transfer 2, and she supported me on my decision.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 31
3 IUI
1 IVF
Unexplained
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Patel was warm and gracious during our time at ACRM. She was honest, supportive and her guidance was incredibly helpful...After a year of different treatments, I am currently 10 weeks pregnant with twins and I give all my thanks to them!...She was always prompt, clear & they always made sure to answer any questions that I had.
ACRM was clean, organized, welcoming & overall a wonderful place to visit during my apts. I always felt at ease and comfortable. The wait times were normally short & if they did have you wait they would make sure you were comfortable during that time period...All of the staff at ACRM welcomed my husband and I with open arms. They were always great about responding to emails, answering any questions along the way & always made sure we were taken care of.
How was your experience with Bansari (Bonnie) Patel at ACRM?
Dr. Patel was warm and gracious during our time at ACRM. She was honest, supportive and her guidance was incredibly helpful. She was always prompt, clear & they always made sure to answer any questions that I had.
What's one piece of advice would you give a prospective patient of Bansari (Bonnie) Patel at ACRM?
To be open and honest with her, set expectations together so everyone is on the same page & aware of the end goal.
During treatment, were you treated like a number or a human with Bansari (Bonnie) Patel at ACRM?
I am beyond grateful for ACRM, in particular Dr. Patel & her team. Dr. Patel was warm and gracious during our time at ACRM. She was honest, supportive and her guidance was incredibly helpful. The staff with ACRM was always prompt, clear & they always made sure to answer any questions that I had. I can not recommend them enough & my husband and I are so grateful for everyone there in making what is a very difficult situation a little more comfortable. After a year of different treatments, I am currently 10 weeks pregnant with twins and I give all my thanks to them!
Describe your experience with your nurse at ACRM. (Assigned nurse: Ashley Malley)
All of the staff at ACRM welcomed my husband and I with open arms. They were always great about responding to emails, answering any questions along the way & always made sure we were taken care of.
Describe your experience with ACRM.
ACRM was clean, organized, welcoming & overall a wonderful place to visit during my apts. I always felt at ease and comfortable. The wait times were normally short & if they did have you wait they would make sure you were comfortable during that time period.
Describe the costs associated with your care under Bansari (Bonnie) Patel at ACRM.
The treatments were not cheap but we were made aware of what we could expect when the time came to make payments.
10
Doctor
Bansari (Bonnie) Patel
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ACRM
Atlanta Perimeter
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5