Benjamin Lannon

The financial part is scary and intimidating. The person going through it flies through the options and pricing. We left after meeting with her feeling extremely overwhelmed. She answered my follow up questions via email quickly but they were very short and often didn’t answer my entire question. I wish there had been more check ins and communciation during the embryo growing process. I heard from the nurse after insemination but didn’t get any update until retrieval day and we had to ask the doctor for an update.

I really enjoyed our clinic. The support staff was very helpful. I will say that the billing department was extremely disappointing. This is a very sensitive experience for people, and I did not feel like their billing employee gave any empathy, patience, or understanding. I understand that this at the end of the day is a business, we felt like if we didn't completely pay up front that issues would arise, also their was inconsistency in how we were communicated with. Bills that came from the actual Boston, Boston IVF location were almost threatening, notes left at the end of the bill (which I still have for proof) would have comments like "PAYMENT IS SERIOUSLY OVERDUE" which is obviously something we are more than aware of.

Everyone at the clinic is friendly and comforting at times of joy as well as during the hard times. They are prompt and timely at returning calls and emails. All of the paperwork and info has been sent via email prior to our appointments which makes it easier to review on our own time before talking about it in person.

It's small so you will pretty much only work with your nurse and definitely only with your doctor. Because it's small, they do manage cycles to line up with their OR schedule. I wish there were more services available here like acupuncture, mental health, etc. I don't like working with the financial people - I feel like there should be more compassion in that process because it is VERY expensive. They've also raised their prices in the last year.

The clinic is welcoming, private, calm and comforting. I never have to wait long to be seen and rarely encounter others in the wait room. If you are a male and need to provide a sample, you are allowed to do so at home and bring it in within an hour - which is great because there is only one restroom off the reception area. My husband was not interested in attempting to provide a sample in that restroom and walking it to the receptionist. The patient rooms are small and basic, offices are comfortable.

I love the Portland office! The waiting room is always very quiet and seemed less busy than the Bedford NH office I originally went to. I liked feeling like I was the only one there. The receptionist is very nice. The offices are updated nicely and modern. The phlebotomists are also the best! it seems like there is a rotation of staff and you don’t see the same people each time (different phlebotomist, different US tech) I was fine with this but I know other people really like to have a more personal core group of care providers. Results from labs and US are updated to a portal very timely and I never had to wait very long or to call to get results. Overall I am very happy with my choice of Boston IVF Portland.

Overall the staff were great. I did not feel that I received all the information I wanted with regard to financial assistance options. It felt like a cookie cutter list was given to us with options that we were then responsible for looking into ourselves. There is minimal information given about possible grants and scholarships available or other options other than financing. We requested this information specifically when we were considering whether or not we would be able to afford another cycle and I included what we had already used for options in the past that would no longer be an option and I received a generic e-mail back with the same list given to us the first time. We qualified for a treatment discount based on our income and I was very disappointed to learn that if we used any form of grant or gift money that we would no longer qualify for the discount. There are few grants that provide substantial assistance and unless we received at least a $10k grant, we would end up having to pay more than our first cycle without the discount. The clinic felt like a factory at times and everything is scheduled according to when the clinic does particular procedures rather than specific to how I responded. There was a question about whether or not I would have had more mature eggs if given a couple more days of stimulation but the retrieval was scheduled for 1 day for all patients. My next cycle was at a clinic abroad and they saw me daily towards the end to closely monitor the growth and scheduled the retrieval for the day my body was ready. The clinic was very secretive about our results. For instance, I was doing fertility acupuncture and my acupuncturist wanted me to come with my estrogen level and how many follicles and what size but the clinic would not give me this information and they said they don't give this out.

They were great about getting us in quickly and great to talk with. The secretary’s could be a bit more understanding of the patients fear and having lots of questions about the paperwork. Great company

The clinics strengths in my eyes are the nurses and dr amount of knowledge in the process as well as their gift to make you feel comfortable with the situation the only weakness in my eyes is the receptionist in the front is not that friendly

I only saw one doctor (not including anesthesiologists) at Boston IVF which I really liked. The nurses are quick to call you back. They have floating sonographers so I hardly saw the same person twice for ultrasounds. The receptionist is wonderful, but the backup receptionist is not warm at all. They just redesigned their website, and while it looks nicer, it's too "marketing" and not "caring" enough for me.

The clinic is pretty simple, I thought it would actually be a little nicer for the amount of money patients are paying for the service. I did like that they had coffee in the Lobby though for the patients.

The clinic was always inviting, from the receptionist at the front to ultrasound techs or people who drew blood. We never felt rushed or felt like we were bothering anyone. The clinic had no weaknesses. All of the staff are very good at what they do. For a new patient, be patient, try to keep your stress levels down even though it is a very stressful process, and have faith in yourself and the staff.

the practice itself is organized with a great system in place. Staff are friendly, compassionate and profession. The only weakness is that I wish the practice was located closer to my home town. I have to travel about 45minutes to the office.

They're fine! They are organized and easy to access care. I had a flexible work schedule, but overall, I think they were able to accommodate. They were compassionate, and showed a lot of compassion.

Strengths would be the open mindedness of the clinic and the fact that they were willing to let us try other options first before doing the full IVF (such as doing the "mini IVF" to help us save on cost). We were also granted with a discount for our IVF cycle, which was extremely helpful.

Finding the building was easy, very welcoming when you walk in, gave us small talk to help us relax as a first visit is nerve wracking. Made sure we understood the process before we began. Just an overall great experience!

If my primary nurse is unavailable sometimes I feel like I’m getting juggled around. After hours help has been difficult on a few occasions to receive. I was given insensitive information by a doctor that wasn’t my own when I called concerned with pregnancy symptoms

Very organized, friendly and compassionate. Always returning your phone call in a timely fashion. The reception area was welcoming. Always asking how you are doing as a person and accepting of where you are at that moment.

Super friendly staff, many locations, nice office. Understanding of needs and wants, works hard to provide quality care and getting patients in in a timely manner. The whole office is extremely understanding and kind, felt like they really took the time to get to know us

They were all very friendly. They all took the time to make sure I was comfortable and to make sure that all of my Questions were answered. They wanted to make sure I had the best experience possible. And hopefully i will get to have my surgery with ben if god forbid i get the money too.

Needs more locations but other than that no complaints

A weakness of this clinic is that it is a satellite of the Boston clinic. All of the billing coordinators are in Boston and we had a few billing issues. Everything was handled over the phone, but the distance was more of a mental issue for myself and made it seem harder. The OR wasn’t very private and felt a bit like an egg retrieval factory. The office staff, the phlebotomists, the imaging staff, and most of the nurses were all great and sympathetic!