How was your experience with Bill Meyer at Carolina Conceptions?
My gut feeling is that Bill Meyer is very good clinically. However, he is also a sales person. He confidently predicted much better results than what were achieved. Also, when his nurse didn't call in the correct amount of fertility drug medication he had prescribed for me, I questioned what was shipped to me, and he changed his prescription to match what she called in and said even though that is not what he wanted for me that it would still be fine. I was uncomfortable with that because I believed he must have had a reason for prescribing that much. Although, now, I don't know that it made a difference. So maybe he was right. That was just one mistake that his nurse made concerning my care.
What's one piece of advice would you give a prospective patient of Bill Meyer at Carolina Conceptions?
I believe he is a very competent fertility specialist. Just remember, he is also a business man selling a service.
During treatment, were you treated like a number or a human with Bill Meyer at Carolina Conceptions?
I was satisfied with Dr. Meyer's bedside manner. I chose neutral for a rating in regards to if I was treated like a number or a human. He is very dry and to the point which I don't mind at all. I appreciate hearing the facts and I don't feel any need for a more personal interaction. However, as a healthcare provider myself, I can imagine many patients not being satisfied with his non-personal approach.
Describe the protocols Bill Meyer used in your cycles at Carolina Conceptions and their degree of success.
Dr. Meyer predicted that after just one egg retrieval that I would have enough eggs to have at least one baby, likely two, and maybe even more. I felt confident that I was making the right choice given that he was so confident that he could give me a baby after one round of treatment. He initially took a conservative approach because my hormone levels looked so good, but halfway through taking the injectable hormones, it was determined that I only had a few potential follicles and my first round was ended. We started over again using more drugs than before and even though my results were no where near as good as he had initially predicted, from what I've read they were pretty typical for a woman my age. After my egg retrieval, he gave me a 50% chance of having one baby.
Describe your experience with your nurse at Carolina Conceptions. (Assigned nurse: Terri Hunter)
My nurse made a few mistakes and I was not at all pleased with her. She also didn't seem to care the least bit. She called in one of my drugs incorrectly to the specialty pharmacy. She failed to send orders to the local doctor's office/lab, and when I went into the local office that morning as my nurse had instructed, the local office and local lab said they couldn't provide me with care without the orders. This was very stressful as it was early in the morning before I had to get to work and it was a challenge to get hold of someone at Carolina Conceptions at such an early time to place the orders. Also, when my hormone injectable protocol was changed, the nurse typed out the new instructions in an e-mail and somehow I figured out that something didn't make sense and I called her on it and she then made the necessary correction, but didn't seem the least bit sorry that she had made a mistake. She didn't seem to appreciate how much money I was spending or how much doing this procedure meant to me. She also gave me poorly thoughout advice on how much more medication to order because she failed to account for shipping and timing of delivery. It was my first time doing a treatment and I expected her to be experienced and not drop the ball on her end and hoped she would even handle my case with foresight.
Describe your experience with Carolina Conceptions.
The front desk is very friendly and professional.
The financial person, Kelli Moege, was not helpful. I mentioned that my understanding of my insurance was that it would help pay for my drugs. She insisted that I didn't know what I was talking about and showed a little attitude. In the end, I was right, they did help pay a portion of my drug cost.
She presented me with an estimated range of drug cost. I paid for my treatment at the clinic that day, believing that my drug cost would not go higher than the range she gave me. My drug cost were $3000 more than the maximum she had presented to me. I called when I found out the amount and was told that perhaps I was using one of the more expensive pharmacies. I told them that I was using the pharmacy that they chose for me. No one asked if I wanted to shop around. She then tried to say that they chose that pharmacy because it would accept my insurance, but remember, the day that my drugs were called in to the pharmacy, Kelly scoffed at the idea that my insurance would cover any of my drug cost. So, why do they provide a low range prediction of drug cost? I was being treated conservatively; so, I wasn't buying any more drugs than most patients. I think they give a low range because at the same time they are presenting their fees for services and they want to keep the expense total low. That way people will decide to move forward and pay the clinic fee. The patient doesn't find out until later what the drugs are really going to cost.
Describe your experience with your monitoring appointments at Carolina Conceptions.
My monitoring appointments were done at a local clinic, not by Carolina Conceptions.
Describe the costs associated with your care under Bill Meyer at Carolina Conceptions.
The retrieval was $6950.00 Plus, $300 for anesthesia. Plus, $475 for one year of storage.
What specific things went wrong at Carolina Conceptions?
- Failed to call in prescriptions to pharmacy
- Failed to order appropriate test
- Provided conflicting information
- Failed to convey critical information