Briana Rudick

The clinic has a very calming atmosphere, and is very clean. There are plenty of seats for waiting patients, and several bathrooms. There was always water available and fresh fruit. The reception staff was very pleasant each time I arrived and check in was quick. The process during morning monitoring was consistent, and I hardly ever had to wait more than 5-10 minutes after my scheduled appointment time to be seen.

Strengths: Flexibility in scheduling, Follow-up communication Location Hours of operation Open door policy Caring and compassionate phlebotomists, nurses, insurance coordinators, appointment coordinators, and doctors. Weaknesses: Sometimes it was unclear where I was in the approval process with the insurance company. There were occasions when I received emails with instructions the night before a procedure and they were clearly written for a heterosexual couple, so it included instructions for "specimen collection."

The clinic is nice and clean. The staff are very nice, friendly and professional. We were treated like a human at the clinic. There're many patients in and out every time we visited the clinic, but we never had to wait so long on each visits.

It’s amazing. No wait time. No problem scheduling at the times I want to come in. Absolutely zero stress which is really important when going through something like this. The phlebotomists are also amazing and never had an issue getting my blood drawn.

I'm still learning to navigate the clinic's system. I think more specific information and follow-up up front would be helpful. I went to a previous clinic for the initial consultation where I was given much more detailed information right from the get-go in terms of logistical matters, and this clinic feels a bit hands off so far, but again, I'm just starting, so perhaps that will change once I'm further into the process.

The facility has an elegant look and is on a private floor. I did like that the office is located in Midtown Manhattan, which makes it easy for many New Yorkers to get there. Also, I like that all emails sent from the facility are secured, and only the Fertility Clinic has access to see your medical records regarding your treatments.

Columbia has a great new office in the same building that they were in but in the penthouse now. The place is soothing, clean, and nice to wait in. The wait times have drastically decreased. The morning appointments are super fast. They are quite organized, I've just seen a bit of line once. The front desk women are lovely. Always smiling and supportive. Overall my experiences there have been good. Hope it stays that way.

The clinic is beautiful, you’re always greeted. They have coffee, tea and water for you while you wait. They even sometimes play relaxing music. The clinic is always clean. The waiting area, the rooms and bathrooms are well kept. They provide anything you need to freshen up.

IVF is a very stressful process, especially when we are using extensive hormones, which could easily make our feeling and emotions swing and tiny little bit of discomfort occurred to us could trigger a big drama. Having gone through numerous consultations and IVF treatments over the past 4 years, The Center For Women's at Columbia University Medical Center has worked best for me. Columbia provides many opportunities to communicate with your own doctor. Most of the time, it’s your own doctor provides the ultrasound, so you know the status. Dr. Rudick impressed me early on as being both intelligent and attentive. She is very thorough and very quick to get what’s on my mind. She made me feel positive and gave me confidence. The process of drawing blood can be uncomfortable, but the staff at Columbia were friendly and compassionate. I love Arula. She made my day when she successfully drew the blood in one shot from my hard-to find vein. Jenny is very patient. Patrice is always smiling and sometimes she does it herself, despite being the lead nurse who assigns tasks. Pam, the most senior staffer, gave us very detailed training. I deeply appreciate advice to avoid google searches, and not to make any guesses. I believe most of us like to read, analyze and formulate questions; Pam pointed out that operating from assumptions won’t do us any good. She encouraged us to directly ask the doctor. The administrative staff is also great, particularly Sofia. She has a passion for her work, despite being relatively new. She takes everything seriously and is focused on the tasks at hand. Without her help, I won’t be so fortunate. The last item I want to mention is the billing department; they made difficult issues very simple. I am able to match their bills with my insurance EOB’s. If I came across any discrepancies, Miriam provided a detailed explanation and an immediate fix. This is in sharp contrast to prior experiences, in which the bills were tough to decipher and help was not consistent.

Operated like a factory due to the number of patients in the waiting room at any given time. But it was necessary to maintain a constant flow of moving patients . They only called u by ur first name to maintain privacy . There was never a long wait from when u were called to when the dr arrived. I do think they need to change the billing window procedure. There’s not enough privacy

Columbia is a factory and is not well run. Their excuse is that they take so much insurance but other clinics that take insurance do a much better job from an administrative standpoint (I found out from experience).

The clinic is beautiful, everything is very organized and all the staff is very friendly. Always with a smile on their faces. You have everything done right at the clinic and don’t have to be running around finding out where to get things done.

Easily accessed by subway and the general responsiveness of all staff is pretty good. If you're going for morning monitoring I would recommend earlier timeslots as it starts to get busy after 8am. The doctors rotate doing morning monitoring, and everyone I saw was consistently nice and helpful.

I know they are trying to fix part of the clinic. I was fine with the clinic. The people were friendly the clinic was clean. I wish there was more space but overall it was decent. I like that morning monitoring goes quickly so I can be in and out.

Columbia is a nice facility I really have no complaints. There strength is how they communicate with their patients. I always got a prompt response when I called and left messages, or sent emails. I also liked that schedule the appointments accordingly, so that I am not waiting an hour in the waiting room for my appointment. All in all it had a good experience at Columbia.

The clinic has gotten a lot better. It used to feel like a cattle call but they are much better at getting you in and out of morning monitoring now and have a much nicer office environment. They also have a location in Westchester for morning monitoring that is a quick and easy drive if you live outside of Manhattan.

Timely appointments. And very friendly Billing department was a bit hard to get in touch with but I learned they have to deal with insurance companies. The insurance companies are the ones who need help

Columbia is an excellent clinic, and would be a good fit for people who respond well to the standard protocols.

Great individuals working at the clinic.

Well, I was there prior and during Covid-19. They took a lot of precautions to enforce social distancing. The clinic was cleaned and disinfected frequently. They use to have apples available to everyone prior to Covid-19, however, that changed. No additional guest is allowed with you unless it's a consultation, and some other procedure where your spouse is required.

The clinic is clean, well maintained, modern, and has a calming quality once you enter. Overall the experience thus far has been very smooth and positive. I look forward to continuing my treatment there.