Rated 9.1
Strongly recommend: 81%Neutral: 12%Don't recommend: 7%9.1
81% strongly recommend
31 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.2
9.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.1
7.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Georgetown
Residency
George Washington
Fellowship
Stanford U.

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Candice O'Hern Perfetto works at

Shady Grove Fertility Houston (formerly CORM)
Rated 9
Strongly recommend: 80%Neutral: 11%Don't recommend: 9%9

At 1 office

Houston
7400 Fannin St
Houston, TX 77054
(713) 790-9900
Explore Clinic

31 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
9
Age 32 - 33
2 IVF
Male Factor
European
Income $100K - $199K
Engineer
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I had to remind Dr. Perfetto many times about non-medical specifics (wanting to do an unmedicated FET, phobia of needles) of our situation before she remembered them. Once she was reminded though she did her best to accommodate my needs...For each retrieval she controlled my medications to keep the number of eggs retrieved around 20 (22 and 16) and I never had OHSS because she used a lupron trigger
I had minimal communication with the nurse who called each day to give me instructions on protocol adjustments, but the ultrasound tech and phlebotomist at the Medical Center location are awesome...CORM has great success rates and I’ve been pleased with my results so far, but there’s no way to communicate with them besides by phone and you can only leave a voicemail. Inevitably they would call me back while I was in a meeting and we would play phone tag back and forth several times
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Medically, she is very skilled. I had a high AMH and AFC so was at risk of developing lots of poor quality eggs and OHSS. For each retrieval she controlled my medications to keep the number of eggs retrieved around 20 (22 and 16) and I never had OHSS because she used a lupron trigger. My eggs must have been good quality because we had blast conversion rates of 60% and 80% for our two ER cycles. When you meet with her she does seem rushed but will give you the time you need if you have questions to ask.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Ask plenty of questions.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
I had to remind Dr. Perfetto many times about non-medical specifics (wanting to do an unmedicated FET, phobia of needles) of our situation before she remembered them. Once she was reminded though she did her best to accommodate my needs.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I have a high AMH and AFC, but no official PCOS. Dr. Perfetto kept my stim doses low and triggered me with lupron because of this and I responded almost too well to gonal. For this same reason both of my ER cycles were freeze-all. ER Cycle 1 we started with 2 weeks of birth control pills and then 185 IU of Gonal-F and micro dose ovidrel. I had monitoring appointments starting at day 5 of stims and started daily cetrotide once I had a follicle over 12/13 mm. She also continually lowered my gonal dose as I was over-responding to gonal. After 11 days of stims I was triggered with lupron that night and had the ER about 36 hours later. They retrieved 23 eggs, 22 were mature, 21 fertilized (MFI and ICSI) and 12 made it to Day 5. 5 embryos from this cycle were euploid. For ER Cycle 2 we did the same protocol but started with 150 IU of gonal which was reduced through the cycle as I was over-responding again. From this ER we got 18 eggs, 16 mature, 15 fertilized with ICSI, and we had 12 blasts. 4 of these were euploid, but we elected not to test the one Day 7 embryo. For my first FET cycle we went with a modified unmedicated cycle. Midway through the cycle my lining wasn’t developing as hoped and I was first given vaginal estrogen. This made my estrogen levels skyrocket and I was then given cetrotide which ground my estrogen levels to almost 0. Then I did 2 days of 50 IU of gonal and finally had a 16 mm follicle with 7.5 mm lining and was triggered. We transferred a 5BB embryo that ended in a CP. The most recent FET cycle went much smoother. We did a modified unmedicated cycle again but this time I had a 17 mm follicle and 8 mm lining at CD 12 and was triggered with no additional medications. My estrogen level stayed between 300 and 500 for this cycle, which was the goal. I’m 6 days post transfer now so the result is still pending.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
I had minimal communication with the nurse who called each day to give me instructions on protocol adjustments, but the ultrasound tech and phlebotomist at the Medical Center location are awesome! They’re personable and my veins didn’t blow out once even with frequent blood draws for an extended period of time.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
CORM has great success rates and I’ve been pleased with my results so far, but there’s no way to communicate with them besides by phone and you can only leave a voicemail. Inevitably they would call me back while I was in a meeting and we would play phone tag back and forth several times. It would be nice if there was a way to email questions or reach an admin for appointment scheduling.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
The first ER cycle contract was $17,500 plus PGT. This included everything to do with the ER cycle and the first FET. My second ER cycle (covered the same items but no FET) was $7,900. Subsequent FETs are $3,000
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
eSET was the only option presented to me, but I’m in my early 30s, have PGT tested embryos, and don’t have a history of pregnancy loss.
9
Doctor
Candice O'Hern Perfetto
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 34
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Perfetto] is compassionate yet still has professional boundaries...Our cycle did not go as she or we expected but she quickly adapted, gave us alternatives...Dr.Perfetto called personally to “check on us”...It is a great feeling when you are under the care of a provider who knows when to call themselves and share in the disappointment yet maintain a professionalism to be able to carry-on and discuss next steps
Both nurses I had [at CORM] returned calls same day, stayed late when I needed bloodwork rechecked, provided samples to get us through until refills arrived (if needed), and always showed compassion and kindness. My monitoring Ultrasound tech and phlebotomists were equally as great...7 months out from our cycle and still trying to get our account settled. This is partially because I have dual insurance
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr.Perfetto listens, clearly explains her plans and hopeful outcomes. She is compassionate yet still has professional boundaries. Our cycle did not go as she or we expected but she quickly adapted, gave us alternatives. Based on my first blood work post Lupron trigger I did not respond as expected. Dr.Perfetto personally called with the news and within 2 hours my blood was redrawn, resulted, and a new medication was in hand to re-trigger. She then made sure her staff and colleague who was doing egg retrieval knew to ultrasound me before doing the retrieval as there was a chance of ovulating at this point. ET went well and 7 mature eggs retrieved. 6 fertilized, however they all appeared to have arrested on day 4, yet she let them go to day 5 as there was still a small amount of multiplying still happening. On days 4 and Day 5 we got calls from the embryologist and Dr.Perfetto called personally to “check on us”. Both my husband and I felt this was incredibly professional as it was not anything we had experienced with past providers. She then called a couple days to check on us again and offered a prompt follow-up, “if we were ready”. When we went in a few days later for that appointment I could see she was quite upset about the outcome as well. It is a great feeling when you are under the care of a provider who knows when to call themselves and share in the disappointment yet maintain a professionalism to be able to carry-on and discuss next steps.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Don’t be afraid to ask questions, she will answer them. If she doesn’t know or is t comfortable giving an answer right away she will research or consult her colleagues to give you the best answer.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
From the very first appointment we felt listened to. Our questions answered with specifics answers not broad general statements. We also received personal calls from the doctor, not just her support staff.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
Microdose ovidrel and Gonal F with prestim antagonist cycle—We did 19 days of OCP. The I started with antagonist (cetrotide 0.25mg) daily for 3 days. A day with no meds, Stim days 1-4: Gonal F 225 with micro hcg 0.1(10 units) SD 5: Monitoring appointment. 13 <10mm follicles. Gonal F increased to 300 units with micro hcg 10units SD 6: Gonal F 300 units with micro hcg 10 units SD 7: Monitoring appt. 5 follicles over 10mm and 9 follicles <10mm.still Gonal F increased to 375 units with micro hcg 10 units and added antagonist Cetrotide 0.25mg SD 8: Gonal F 375units, micro hcg 10units, Cetrotide 0.25mg SD 9: Monitoring appointment. 11 follicles between 10.3-15.9mm and 3 still <10mm. Dr.Perfetto still did not like the response, and increased Gonal F again. Gonal F 450units, micro hcg 10units, and cetrotide 0.25mg SD 10: Gonal F 225units in AM and Gonal F 225 units with Micro Hcg and cetrotide 0.25mg in PM SD 11: Monitoring appointment. 11 follicles 11.6-18.4 and still a few <10mm. Gonal F 225units in AM, and Gonal F 225units, Micro HCG 10units, and cetrotide 0.25mg in PM SD 12: monitoring appt. 11 follicles 16.0-22.5mm. Gonal F 225mg in AM with Lupron trigger 80units in PM. SD 13: timed bloodwork in the morning. Had no response to Lupron. Got a call from Dr.Perfetto (not a nurse) and immediately went back to the office for a redraw. 30 mins later got new results. I forgot to mention the lab tech stayed specifically to run my blood in the house so it didn’t have to be sent out since it was so urgent. Same results as the morning, no response. Novarel 10,000 units ordered and picked up within another 30 mins. Given in PM. SD 14: positive pregnancy test to show response to novarel. SD 15: follicular ultrasound to ensure ovulation hadn’t occurred between Lupron and Novarel triggers. Multiple large follicles seen. Egg retrieval occurred. 9 retrieved, 7 mature, 6 fertilized. Had 6 growing embryos days 1-4. On Day 4 the multiplying slowed and looked like all 6 were arresting. Day 5- embryologist called. All 6 arrested. Dr.Perfetto personally called a few hours later to check on me (us). Called again a couple days later to offer follow-up when we were ready. We did a follow-up within a week. Dr.Perfetto appeared just as shocked as we were, was very compassionate, and took her time allowing us to ask all our questions.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM). (Assigned nurse: Katie and Julie :))
Both nurses I had returned calls same day, stayed late when I needed bloodwork rechecked, provided samples to get us through until refills arrived (if needed), and always showed compassion and kindness. My monitoring Ultrasound tech and phlebotomists were equally as great!
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
Strengths- staff listens, shows kindness and compassion, don’t be afraid to ask questions. Weaknesses- billing department. 7 months out from our cycle and still trying to get our account settled. This is partially because I have dual insurance but only had a fraction of insurance coverage left. Yet I feel 7 months is too long to get it figured out.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
We had about $5000 left in insurance coverage so we did not have to do a cash contract. We did have to put a total of around $3800 cash/fsa down to cover Surgical center fees for both egg retrieval and FET and PGT fees. We also paid cash for all meds approx $3500-4000. Total cash paid between meds and fees approx $8000.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
Unfortunately we did not get to this point. We did discuss single embryo as the safest option for myself and to reduce risk of multiples and all risks associated with multiples.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 42
3 IUI
1 IVF
Unexplained
Latinx
Income $200K - $499K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
she [Dr Perfetto] never made me feel like any of my questions were dumb and she never ever rushed me during our consultations...she really pushed PGS testing for me due to my age 41. She will only transfer one embryo at a time however if you don’t get genetic testing she said we could discuss transferring 2 at a time but she doesn’t like doing that...She is patient and she takes as much time as needed during your consultations to answer all your questions....
They are a very busy clinic but never too busy to take your call answer your question and even fit you into the schedule...very pleased with the nursing staff and their promptness with returning phone calls the same day...I was actually OK with the nurses doing the inseminations because I know that they do them quite frequently probably more than the doctor...An egg retrieval is about $10,000 and transfers start at $4500...
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
I came to Dr Perfetto after I had recently had a consultation at another clinic that had given us bad news. The other clinic had reviewed my husband sperm analysis and told us we would not be successful and we would have to do IVF. Dr Perfetto noted that clinic is notorious for telling patients this let’s re-test and go from there and that’s exactly what we did. After my husband’s analysis came back B+ she was willing to try at least three IUI even though I was 41 years old at the time. With each are you why she changed the medication protocol she however does not perform her own ultrasounds she does review them after each visit and they call you back within a couple of hours of having them done. She did not perform My IUIs however I did request her at one point and was told she was booked doing consultations. I understood this and I was actually OK with the nurses doing the inseminations because I know that they do them quite frequently probably more than the doctor. I was especially happy with my last insemination she change the protocol and she also started me on injectables prior to my third and insemination. Unfortunately all three inseminations failed. I quickly started IVF and had one egg retrieval however she was not on call for my retrieval but another one of her partners did the retrieval. She did make me aware that this could be a possibility but she was the one who performed other diagnostic procedures on me in the office like the Saline ultrasound and my test transfer she also performed my hysteroscopy recently and she will perform my transfer which is soon. During my second insemination I had some pretty bad pain and bloating and was very nervous I called the on-call number and her nurse called me back immediately with her suggestions. I’ve actually even personal messaged her and got no response for some questions that could not be left on the nurse triage line which she answered gladly and never gave me grief about it . She also has listened to my suggestions for possible test and treatments and has given me honest answers along with her recommendations and her experience in the past with women in my age group with my history. All in all I’m very happy with Dr Perfetto .
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr Perfetto will ask you more than once if you have any questions which I really like because sometimes I was afraid to ask certain questions but because she continue to probe me I finally said yes I do have questions and she expects you to have them and she will answer them honestly and help you understand! And she never made me feel like any of my questions were dumb and she never ever rushed me during our consultations.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Candice Perfetto has a wonderful bedside manner. She is patient and she takes as much time as needed during your consultations to answer all your questions and I had a lot even being a nurse. She didn’t make me feel like I should know things being in the medical field she treated me just like a normal patient. She is down to Earth and she shows a lot of compassion and empathize with her patients and their struggles and she truly cares.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
During my 3 IUIs she used a combination of femara, tamoxifen, Gonal F, and Ovidrel. During my IUI She performed Lab draws and monitoring ultrasounds. Not successful moved on to IVF used a Eprime Antagonist Addback. She said she was surprised with how many eggs were retrieved because I was a slow responder to the stimulation cycle which I stimulated for 12 days with my trigger on day 13 and retrieval 2 days after. I had 16 eggs retrieved with only 3 mature which is lower than the average which is because of my slow response to the meds. I was on Gonal f 300 units daily Menopur 150 mg daily and cetrotide 0.25 mg x 6 doses with a Novarel trigger. No birth control was used in any cycles leading up to my retrieval however I am currently on birth control now to help get me to my embryo transfer quicker. I have 3 embryos (1 of which is PGS normal embryo) she really pushed PGS testing for me due to my age 41. She will only transfer one embryo at a time however if you don’t get genetic testing she said we could discuss transferring 2 at a time but she doesn’t like doing that. I am awaiting my transfer now.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM). (Assigned nurse: Taylor; Julie; Katy)
Taylor was great she has a lot of experience and she answers all your questions and even gives you some of her personal advice of things she seen in her time as a nurse. She’s very quick and direct to the point but she’s compassionate. I also ran out of medicine at one point and she gave me a loaner. Julie is very sweet she remembers personal details about you at one point she did make a mistake no harm was done and she apologized completely and could understand why it made me anxious and ask more questions she and Taylor took the time to answer all my questions knowing I’m a nurse they still treated me with respect and never made me feel like I should know the answers to the questions I’m asking this is not my specialty and they realize that. Katie also is very good at the time I was doing my inseminations and monitoring ultrasounds she was learning to do the ultrasounds she was meticulous she took her time she’s thorough and she answered my questions that I had during my monitoring appointments. I was very pleased with the nursing staff and their promptness with returning phone calls the same day which I hear is not the case with other clinics. I’ve even had to call multiple times in one day and they were turn each and everyone of my phone calls email me or text me.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The front desk and office staff and billing department are very prompt they are compassionate they talk to you in a caring manner and want to help you I genuinely feel that when I go there. The staff really helped me optimize my insurance coverage to the best of their ability before having to start paying out of pocket they suggested things to me which I hadn’t thought of and they have many locations which is good however the main facility is in Clearlake. They are a very busy clinic but never too busy to take your call answer your question and even fit you into the schedule. When I was at one of my appointments awaiting a lady came in and signed in and the front desk lady told her ma’am you don’t have an appointment today but she was there already so Dr Perfetto did fit her in that day which I thought was very nice and a lot of other places or doctors would not have done that!
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
An egg retrieval is about $10,000 and transfers start at $4500 then they go down to $2000 and after that they are free until pregnant within one year. They do accept ARC fertility packages which is a third-party company that finances cycles for patients and then pays them directly to CORM. We purchased a two cycle package which reimburses you some of your money back if you’re able to get pregnant on the first cycle. They use an outside genetics company to do the PGS testing however at this time I am unsure as to whether I would consider doing PGS testing in the future or on my future cycles as I am not sure to the validity of it anymore there’s lots of?‘s concerning it I believe.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
Dr Perfetto notes she only likes to transfer one embryo at a time however in cases where you don’t have genetic testing she is open to a discussion about transferring more than one but she does not prefer to do that.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 31
2 IUI
Tubal Blockage
Unexplained
Other
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Perfetto did a wonderful job informing me about the tests and processes but sometimes I would leave and go home then think of something else. ... After about 3 vists and initial testing, we figured out I was suffering from a miscarriage due to an ectopic pregnancy. Dr. Perfetto made me feel like I was a priority. She called me on the phone personally to explain what was happening and guided me through it.
I will admit, in the beginning, it was very difficult to get a hold of someone to confirm a new patient appointment for me. However, after I did my initial consultation, the communication was much better. ... The entire nursing staff at CORM has been nothing but helpful to me. From answering all the questions, to returning my frantic phone calls, and even helping me with my payment/bill options. Any time I needed them, I would call the triage line and leave a message and they would always get back to me that day no matter how busy they were. Everyone I have worked with has wonderful bedside manner and made me feel nothing but welcomed. I cannot comment on any of their weaknesses because I have yet to observe any.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
When I first went to visit Candice Perfetto for a consultation, I was nervous. After about 3 vists and initial testing, we figured out I was suffering from a miscarriage due to an ectopic pregnancy. Dr. Perfetto made me feel like I was a priority. She called me on the phone personally to explain what was happening and guided me through it. She even gave me her cell phone number and told me I could call her if I had any questions or concerns. She checked on me consistently and made me feel a little less horrible about the situation at hand. She has wonderful bedside manner and is very caring and compassionate. She even has an instagram dedicated to inform her followers about infertility and all the things that accompany it.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Ask a ton of questions. There is no such thing as a silly question. Dr. Perfetto did a wonderful job informing me about the tests and processes but sometimes I would leave and go home then think of something else. Don't hesistate to call the office and leave a message to speak to the nurses. They will 100% call you back and help you with anything you need.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
When I first went to Dr. Perfetto (after my initial consultation) I was going through a miscarriage/ectopic pregnancy. Dr. Perfetto called me personally to check on me, tell me information, and remained consistently worried about me through the entire process. I know she had tons of patients, but she truly made me feel like I was a priority.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The entire nursing staff at CORM has been nothing but helpful to me. From answering all the questions, to returning my frantic phone calls, and even helping me with my payment/bill options. Any time I needed them, I would call the triage line and leave a message and they would always get back to me that day no matter how busy they were. Everyone I have worked with has wonderful bedside manner and made me feel nothing but welcomed. I cannot comment on any of their weaknesses because I have yet to observe any.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
I will admit, in the beginning, it was very difficult to get a hold of someone to confirm a new patient appointment for me. However, after I did my initial consultation, the communication was much better. The clinic is so inviting and cozy. You don't feel so much as though you are at a hospital. The waiting room kind of reminds me of my own living room with a big comfy couch and television always on. They even have snacks at the counter for you when you leave! The bathroom and facilities have always been top-notch clean and no complaints from me.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
Unfortunately, being a teacher, nothing is covered under my insurance. Not medicine, not testing, not clinic visits and definitely not consultations. It definitely is a costly thing to go through. Our office visits range from from 175-300. Our medications cost around 1,200. Our IUI's range from 2,000 to 3,000 depending on the management cycle suggested.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
N/A
9
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 40
Male Factor
Poor Egg Quality
Prefer not to answer
3rd of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
we are using a HCG trigger shot to assist in the quality of my eggs as well as a Lupron antagonist protocol [with Dr. Candice O'Hern Perfetto] because there may be some underlying endometriosis/inflammation that we aren't aware of...makes you feel like you are part of a family and your care is important to her to the extent she will do everything she can based on the knowledge she has to help you achieve your potential. She even remembered or Skype conversation from a month previous when we met her in the office. I can't say I've had to many Dr.s do that especially in the fertility community.
Overall this clinic [CORM] has way more strengths than weaknesses and I would recommend it to anyone looking for compassionate and knowledgable fertility information and treatment...It seems as though there is a separate on call nurse or nurse that returns messages left vs. the Dr.s primary nurse. I believe there is going to be some turnover with the primary nurse so I can't say yet how this will affect my interactions with the clinic...
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
As a woman it is important to feel as though you are being treated the way a Dr. would treat their best friend or family member. Did you do your research? Did you explore all options and tests? Did you look at things that are new and maybe controversial at this time? I asked Dr. Perfetto if I was her best friend, sister, or daughter what would she recommend me do. Without hesitation I was given an answer and an explanation as to why. It's important that your Dr. doesn't always feel like they have every answer. It keeps them seeking new information and treatments in the area of their expertise. I explained my situation with my previous RE and how after failed IVF I was given the same protocol with no changes and no explanations. Dr. Perfetto immediately told me of research that had suggested that the protocol I had been on may not have been the best choice and explained why.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Be open, honest, and thorough in your history. That would be my recommendation for anyone doing IVF. Somethings you may not want to discuss or feel embarrassed about but with infertility you quickly lose your modesty and if the Dr. can have a full picture from the beginning they will be more equipped to help you achieve your goals/dreams.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto from the moment we first spoke with her made us feel like we were important and more than a number. It is important to us to be treated for our infertility and not just be treated for IVF. What I mean by that is whatever we can do to improve our fertility or find out why we are struggling it important to start there and not just do rounds of IVF with no answers and the same protocols. Dr. Perfetto makes you feel like you are part of a family and your care is important to her to the extent she will do everything she can based on the knowledge she has to help you achieve your potential. She even remembered or Skype conversation from a month previous when we met her in the office. I can't say I've had to many Dr.s do that especially in the fertility community.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I am starting my first treatment with Dr. Perfetto so I can't say quite yet how the outcome will be, however, I can say that we are using a HCG trigger shot to assist in the quality of my eggs as well as a Lupron antagonist protocol because there may be some underlying endometriosis/inflammation that we aren't aware of.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
It seems as though there is a separate on call nurse or nurse that returns messages left vs. the Dr.s primary nurse. I believe there is going to be some turnover with the primary nurse so I can't say yet how this will affect my interactions with the clinic.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The strengths of this clinic are that the Dr. always preforms their own transfers, The billing is as simplified as you can get it so there are no hidden fees or potential for cancelled cycles due to unknown balances due, they are very open to questions and suggestions about your cycle and why or why not something might work for you. The weaknesses are nursing turnover. I don't think this happens a lot at this clinic but when it does happen there is always a transition period that is a little chaotic. Also, though very nice and helpful, being out of state I had to fax and upload all of my previous medical information for both my spouse and I. When I showed up for my in office appointment the intake girl had not forwarded any of my files or information to Dr. Perfetto. This is especially frustrating because she wasn't able to look at any of my previous cycle information prior to my visit. Which I specifically said if there was anything additional she needed to please let me know so I could make sure I provided it. I will say though that during the time we spoke with billing and her personal nurse she requested that information and reviewed it and came back with details on what protocol she recommended, why we were going to do things a little differently, etc. Rather than looking at it after we left (since I won't start my cycle for a another month or so) she immediately was on a plan for us. Overall this clinic has way more strengths than weaknesses and I would recommend it to anyone looking for compassionate and knowledgable fertility information and treatment.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
The billing is simplified into charges for retrieval, transfer, PGS/PGD, etc. So it is not small amounts for individual procedures such as ultrasound, lab, nursing hours, etc. It makes it simple to pay for and there are no hidden fees that could potentially cancel a cycle for mishaps in the billing department. Some of the fees are high such as sperm cryopreservation and storage compared to other clinics I've seen or heard of but overall I think it's comparable.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
I have no comments on eSET as I always do what my Dr. recommends. I did have a previous Dr. suggest transferring 3 embryos but if they all took we would have to make a selective deduction choice and so we declined to have three transferred. I understand both rationales for single vs multiple so unless there would be selective reduction I typically am fine with my Dr.s recommendation.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 34 - 37
1 Fertility Medications
PCOS
Uterine Fibroids
Other
Latinx
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
When I first consulted with Dr. Perfetto, she was very educational and explained the process in depth. We decided to do a medicated cycle and she told us step by step what to expect. Unfortunately the cycle resulted in a negative pregnancy. Dr. Perfetto wanted to increase my chances and we decided for surgery to remove uterine polyps before proceeding another cycle...shedule is busy but don’t be impatient. Seeing her is worthwhile...I was prescribed provera, one pill for 10 days to induce a cycle as I have amenorrhea.
The financial counselor [at CORM] gave us a contract with options. The contract had the charges in writing and we were told upfront that it did not cover medication...The clinic is very private and the ambiance is very warm and inviting. They have on site lab, ultrasound machines, HSG testing and more. It helps when it’s a one stop clinic because you don’t have to travel to so many places. The one thing I would change is parking. It is kind of difficult to enter and exit and you also have to pay to park.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
When I first consulted with Dr. Perfetto, she was very educational and explained the process in depth. We decided to do a medicated cycle and she told us step by step what to expect. Unfortunately the cycle resulted in a negative pregnancy. Dr. Perfetto wanted to increase my chances and we decided for surgery to remove uterine polyps before proceeding another cycle. Unfortunately, I was diagnosed with endometrial hyperplasia with atypia and could not proceed. During that crucial and devastating diagnosis, she was very empathetic and I felt she was on my side. She gave me options and didn’t leave me blindsided. After hormone therapy , I returned to her facility for further treatment. I wouldn’t choose anyone else for my care.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto’s shedule is busy but don’t be impatient. Seeing her is worthwhile.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
I felt like a human because she understood my struggles with PCOS and didn’t automatically weight shame me. She explains everything in terms I understand. Most important, when I was at my lowest point and received an unexpected diagnosis, she was empathetic and even called me to check and see if I was okay. I will always remember that.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I was prescribed provera, one pill for 10 days to induce a cycle as I have amenorrhea. After my cycle, I went in for an ultrasound to check my uterine lining, I was then prescribed Letrozole to induce ovulation. During this process, we did have to up the dose and it worked. When I had an ultrasound with a follicle, I was instructed to trigger shot. I was given a calendar with instructions of every step of the way. After trigger, we timed intercourse based on instructions. We then waited two weeks for blood work which resulted in a negative pregnancy. During the two week wait, I was prescribed progesterone suppositories to help prevent miscarriage. After the negative test, I was instructed to discontinue progesterone suppositories.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM).
I remember a group of people caring for me. They were always ready to answer my questions.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic is very private and the ambiance is very warm and inviting. They have on site lab, ultrasound machines, HSG testing and more. It helps when it’s a one stop clinic because you don’t have to travel to so many places. The one thing I would change is parking. It is kind of difficult to enter and exit and you also have to pay to park.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
The financial counselor gave us a contract with options. The contract had the charges in writing and we were told upfront that it did not cover medication. This current time, the counselor provided an updated contract with updated pricing and we were once again told up front what was not included in the contract. Since my insurance doesn’t cover fertility, all my charges must be paid upfront with the contract. This is probably the most difficult part of this process. The contracts cost thousands of dollars upfront and it is heart wrenching when the funds are not available or limited.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 31
Male Factor
PCOS
Middle Eastern
Income $50K - $99K
3rd of 3 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I saw 4-5 specialists in Houston before seeing her [Dr. O'Hern Perfetto] and we love her her!... we are ready to start letrazole with an IUI per her recommendation, as well as a low dose steroid for my case...She’s personable and super nice. Very knowledgeable...relatable...really loves what she does. She has an Instagram that really raises awareness about infertility and she’s always so honest and nice. You can see how much she cares about her patients and about what she does
I’ve had minimal contact with the nursing staff [at CORM] but from the contact I did have they were very nice and helpful...For every cycle of IUI it will cost us 2,700-3000$ approximately...The cost for IVF there was 14,500$ without the meds...This clinic is by far the best one I have been to in Houston. They are quick to answer, work with your schedule, and they are nice and compassionate. They respect your time as well. I don’t really have any other comments as of right now. My only thing would be to definitely ask about the pricing up front which they are really good at
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She’s personable and relatable. She’s knowledgeable and really loves what she does. She has an Instagram that really raises awareness about infertility and she’s always so honest and nice. You can see how much she cares about her patients and about what she does
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Go see her! I saw 4-5 specialists in Houston before seeing her and we love her her! Be honest, voice your concerns
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She’s personable and super nice. Very knowledgeable
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I had tried clomid in the past under the care of another physician and it did not work. She explained why letrazole would be a better fit but since I was not having a period (2 years without a period when I saw her), she recommended we start wth progesterone every month for 10 days and I got a period for the first time in 2 years! I may not be ovulating but I have a period and we are ready to start letrazole with an IUI per her recommendation, as well as a low dose steroid for my case.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
I’ve had minimal contact with the nursing staff but from the contact I did have they were very nice and helpful
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
This clinic is by far the best one I have been to in Houston. They are quick to answer, work with your schedule, and they are nice and compassionate. They respect your time as well. I don’t really have any other comments as of right now. My only thing would be to definitely ask about the pricing up front which they are really good at
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
While the ultrasound and consult were covered by my insurance, none of the actual fertility costs are covered. For every cycle of IUI it will cost us 2,700-3000$ approximately. She did inform us that we could try IUI 3 times before she would recommend doing IVF. The cost for IVF there was 14,500$ without the meds.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
I haven’t talked to her in great detail about this yet because we will be trying IUI first. From what I understand, she does single embryo transfers due to risk
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 33
Unexplained
Black or African-American
Income $100K - $199K
Operations
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Candace [O'Hern Perfetto] has great bed side manner, she is nice, approachable, explained things very well to my husband and I and was very gentle. I am excited to continue our journey with her. ... Candice explained both my husband and I's questions in detail, we did the dye test and she explained everything about it, my husband did the sperm test and she explained the results in detail. Our next step is IUI and she explained that in detail and what to do next when we are ready.
The clinic is very nice, modern, has a television, snacks and magazines for the guest. The clinic looks great. It also has feminine products in the bathroom that can used and all of the facility is clean and kept up nicely. Also, very easy to access and get to. ... Nursing staff was energetic, asked me personal questions and showed caring about why I was visiting. I also called to ask more questions about IUI and they explained it very well.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Candice explained both my husband and I's questions in detail, we did the dye test and she explained everything about it, my husband did the sperm test and she explained the results in detail. Our next step is IUI and she explained that in detail and what to do next when we are ready.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Come into your appointment open and willing to listen. We have unexplained infertility which can be emotional to understand, however Dr. Perfetto kept us at ease and made sure we were OK for next steps.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Candace has great bed side manner, she is nice, approachable, explained things very well to my husband and I and was very gentle. I am excited to continue our journey with her.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
We did did the dye test which showed my tubes were just fine. We had already done clomid with my ObGyn and everything was fine and I ovulate. Next step is IUI. All blood work was good as well.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
Nursing staff was energetic, asked me personal questions and showed caring about why I was visiting. I also called to ask more questions about IUI and they explained it very well.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic is very nice, modern, has a television, snacks and magazines for the guest. The clinic looks great. It also has feminine products in the bathroom that can used and all of the facility is clean and kept up nicely. Also, very easy to access and get to.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
My consult visit was not high from what I remember, I cant remember the cost of the dye test. I do know the IUI will run us about $1675 and medication will be $500-$800. Any help is very appreciated.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 28
1 IVF
Anovulation
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Perfetto is honest & upfront, but kind and emphatetic. I always felt like I knew the plan and rationale. When things didn’t go as planned, she helped my understand why and how we should best change the course of treatment.... Not much time is scheduled directly with Dr. Perfetto during the monitoring phase of your cycle. If you feel like you need extra time with her, just ask.... She always acts like I am her only patient - no amount of questioning seems like too much.
This clinic [CORM Houston] is located on the outskirts of the Texas Medical Center. It is a quiet practice, never too busy. A major con is that you have to pay for parking - it adds up quickly with the frequent visits required for monitoring....Monitoring appointments were always very easy & convenient. I was able to go in at 7:30am before work. They would draw my blood & then complete ultrasound. In and out in less than 20 minutes usually.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto is honest & upfront, but kind and emphatetic. I always felt like I knew the plan and rationale. When things didn’t go as planned, she helped my understand why and how we should best change the course of treatment.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Ask every question you have. She will answer honestly & has certainly heard it before. Not much time is scheduled directly with Dr. Perfetto during the monitoring phase of your cycle. If you feel like you need extra time with her, just ask.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She always acts like I am her only patient - no amount of questioning seems like too much. She provided statistics & evidence to establish her plan of care, but within the framework of my personal dynamic. She took time away from her family vacation to address concerns when my cycle was not going as planned.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
IUI converted to IVF secondary to overproduction of follicles.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nurses communicated well & were always very timely when responding to my (frequent) questions.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
This clinic is located on the outskirts of the Texas Medical Center. It is a quiet practice, never too busy. A major con is that you have to pay for parking - it adds up quickly with the frequent visits required for monitoring.
Describe your experience with your monitoring appointments at Shady Grove Fertility Houston (formerly CORM).
Monitoring appointments were always very easy & convenient. I was able to go in at 7:30am before work. They would draw my blood & then complete ultrasound. In and out in less than 20 minutes usually.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
$6700 for egg retrieval & 1 transfer (though, considered a ”min stim” cycle).
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
Dr. Perfetto’a goal is healthy mama and baby - single embryo transfer recommended.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 27
Black or African-American
Income $0 - $49K
3rd of 3 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have seen Dr. Prefetto twice and each time she treats my husband and i like we are not just another patient but as if we were a family member or a friends. She is very kind and loving.... Since seeing Dr. Perfetto i have nothing but respect and fully trust her with my treatment. She is amazing. My husband is afraid of needles we needed to do the genetic testing and he was refusing. She tried to look into other options to get the test done
The entire new patient process was super easy. Everyone one i spoken with was super helpful. I would not say the clinic [CORM] has any weakness, but their straighten would be that you feel welcomed. I felt like the entire staff knew what they were doing, and Dr. Perfetto answered all of my question. The team is good at returning phone calls.... The nurse staff was wonderful and caring as well. They are very knowledgeable.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Since seeing Dr. Perfetto i have nothing but respect and fully trust her with my treatment. She is amazing. My husband is afraid of needles we needed to do the genetic testing and he was refusing. She tried to look into other options to get the test done. Eventually she was able to get him to do the lab work and it did not hurt. She is very understanding of the stress and fear with this process. She is easy to talk to and makes this so much easier and less stressful
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Out of the past two Fertility Dr. i have seen i feel the most comfortable with Dr. Perfetto. She is very knowledgeable, and will not do anything to affect the chances of her patient conceiving a baby. Like she told me the most important thing is getting your pregnant.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
I have seen Dr. Prefetto twice and each time she treats my husband and i like we are not just another patient but as if we were a family member or a friends. She is very kind and loving.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nurse staff was wonderful and caring as well. They are very knowledgeable.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The entire new patient process was super easy. Everyone one i spoken with was super helpful. I would not say the clinic has any weakness, but their straighten would be that you feel welcomed. I felt like the entire staff knew what they were doing, and Dr. Perfetto answered all of my question. The team is good at returning phone calls.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
I trust my doctor decision with only transferring one embryo. the risk is much higher with two, and i believe that she will make my dream come true with the one embryo
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
7
Age 35
3 IUI
Endometriosis
Other
Income $100K - $199K
Sales Representative
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Perfetto is very warm and compassionate. She reassures me that my feelings are real and valid. She also reminds me that my newly diagnosed endometriosis causes me more problems than I realize and is honest in her recommendations for fertility treatments because of it. She also did not push me to pursue IVF once I told her we couldnt afford it. ...
There is an office near my work that I initially began at. I started here because of this convenience. However, it doesn't have the same lab abilities ... Also, they do not have the ability to call and speak with a nurse or even email with a question. You can only call the nurse triage line and leave a voice message. ... The nursing staff has been nice, but unorganized. ...
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto has been compassionate, patient and understanding. I initially consulted with her for my unexplained infertility issues and later developed a endometrioma that required surgical removal. She diagnosed me with endometriosis related infertility. Since then, she has been honest about what she believes will work and what will not. She provides solid information to support those beliefs. Her kind, nurturing nature has been what I've needed while constantly getting bad news.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
I would say she really seems to care about us a patient. I was referred by a friend as well.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto is very warm and compassionate. She reassures me that my feelings are real and valid. She also reminds me that my newly diagnosed endometriosis causes me more problems than I realize and is honest in her recommendations for fertility treatments because of it. She also did not push me to pursue IVF once I told her we couldnt afford it.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
After laparoscopy to remove an endometrioma, I took one cycle of birth control pills. IUI Round 1: I began my first IUI cycle by day 2 blood work and ultrasound. On day 3, I started with five days of letrozole and then three days of Gonal-F injections (100). The letrozole was not supposed to interfere with my endo as much as other meds. I returned to the clinic on day 11 and only had two follicles at ultrasound time so I took another dose of Gonal-F (150) and then ovadril (100) to ovulate. IUI was preformed on day 13. I began progesterone supposotories the day after IUI. On day 20, I retuned to the clinic for progesteone test and continued suppositories until I began my period naturally. That resulted in a negative pregnancy test. IUI Cycle 2: I began my second IUI cycle by day 2 blood work and vaginal ultrasound. On day 3, I started with five days of letrozole and then three days of Gonal-F injections (100). The letrozole was not supposed to interfere with my endo as much as other meds. I returned to the clinic on day 13 and only had one follicles at ultrasound time. I had also started to ovulated on my own. IUI was preformed on day 14. I began profesterone supposotories the day after IUI. On day 21, I retuned to the clinic for progesteone test and continued suppositories until I began my period naturally. That resulted in a negative pregnancy test. IUI Cycle 3: I began by day 3 ultrasound and blood work/pregnancy test. I began 5 days of clomid (one tab/50) followed by 3 days of Gonal-F (100). Dr Perfetto decided that clomid might produce more follicles than the previous results from letrozole. She commented that I might have more endo side effects but we felt it was worth it. I am scheduled to return for vaginal ultrasound and lab work on day 11.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nursing staff has been nice, but unorganized. I'm not sure if Dr. Perfetto has one head nurse because I've seen and spoken with several. I'm not sure what role each nurse plays. One of her nurses has been very short and agitated with me on the phone. The other is incredibly sweet but seems uninformed about some of my issues and provides more administrative type duties.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
This is a tough one. There is an office near my work that I initially began at. I started here because of this convenience. However, it doesn't have the same lab abilities and my Dr. is only there once a week so I am constantly referred to the medical center location which is 45 min away. Also, they do not have the ability to call and speak with a nurse or even email with a question. You can only call the nurse triage line and leave a voice message. The previous clinic I went to had both options and made me feel they were much more available. They also aren't open on the weekends except for their Clear Lake location (2 hours from my house) and require (sometimes 7AM) Saturday appointments. The previous clinic I went to was open every single day.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
For my endometrioma surgery, my insurance covered a good part and I had a co-insurance. My IUI is covered by my insurance for 6 rounds. I only pay for the medicine out of pocket. The last three cycles have been about $600 for letrozole/clomid, Gonal-F, Ovadril and progesterone suppositories.
9
Doctor
Candice O'Hern Perfetto
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
4
NPS
4
Age 39
Unexplained
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
I fee that when I have questions about my treatment and I question why certain meds were used, she gets very defensive and does not give a good explanation why she chose it. I asked if we did IVF with here would she [Dr. Perfetto] implant multiple embryos and she said no she refuses to do it. No explanation of certain medical reasons of why she chooses to not do it. I just feel like it’s an empty clinic with no real answers.
Was prescribed the wrong dose of a medication and I ended up spending more than I had to and wasted the extra medication. ... When walking in the clinic [CORM], no one greets you. ... They tell you your amount when leaving and give you a small receipt but you never are told what you are paying for or an explanation. Don’t expect to see the doctor while going to all of your appointments because most of the time you will just see the nurse.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
I fee that when I have questions about my treatment and I question why certain meds were used, she gets very defensive and does not give a good explanation why she chose it. I asked if we did IVF with here would she implant multiple embryos and she said no she refuses to do it. No explanation of certain medical reasons of why she chooses to not do it. I just feel like it’s an empty clinic with no real answers.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Don’t expect to see her a lot and most times the appointments you have with her are not positive. I understand that she has to be realistic about treatments but I feel no compassion when I have appointments with her.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
When walking in the clinic, no one greets you. They make you sign in on a computer and wait for them to come and get you.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I was never told why we used certain meds for the for the first IUI that we did. When the first IUI didn’t work she changed meds but didn’t explain why.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
Most are really nice but I’ve seen a different nurse each time I’ve went in and they were trying a new girl and she was learning the IUI procedure for my first one a she performed the second one. I would have liked to feel more comfortable and confident with the ones performing the procedure.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
Don’t expect to be greeted while coming into the clinic. They tell you your amount when leaving and give you a small receipt but you never are told what you are paying for or an explanation. Don’t expect to see the doctor while going to all of your appointments because most of the time you will just see the nurse. I’ve been to multiple appointments and can’t even tell you the name of one person in the clinic. There are different faces every time.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
Not for sure the complete cost of any of the IUI procedure and the cost that I’m paying for. When I recently asked for a print out they did email me a list of what I’ve paid for but some of the payments I’ve made were missing.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
She just said she refuses to do multiple transfers
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
Was prescribed the wrong dose of a medication and I ended up spending more than I had to and wasted the extra medication.
4
Doctor
Candice O'Hern Perfetto
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
4
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 34
PCOS
Other
Income $100K - $199K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. O'Hern Perfetto] Takes the time to get to know you and treats you like a friend... always had a smile on her face and treated my husband and I so well. Always making you feel like she had all the time in the world to spend on your case. She took the time to explain everything and made sure we both understood. While under her care, I had to have surgery, she told me exactly what would happen and what to expect and made me feel very comfortable.
The nursing staff [at CORM] was always wonderful. They answered every question, were comforting, made you feel at ease, and got back to me in a timely mannner if I called...Every person I encountered at CORM treated me so well. I never had a bad experience. They treat you like a person not another patient. Everything was done fast, which I loved. Some places take forever for results. Also at CORM I always had my info and knew what was going on. They have the patient portal which I thought was a lot of help!
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto always had a smile on her face and treated my husband and I so well. Always making you feel like she had all the time in the world to spend on your case. She took the time to explain everything and made sure we both understood. While under her care, I had to have surgery, she told me exactly what would happen and what to expect and made me feel very comfortable.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Ask as many questions as possible and listen and do exactly what she tells you.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She Takes the time to get to know you and treats you like a friend.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I have PCOS so our first try at fertility help was me taking a pill to induce ovulation. I can’t remember the name of the pill. If that didn’t work we were planning to do an IUI. I started taking the pill and got pregnant very quick, unfortunately I miscarried at about 7 weeks. I had no clue I was pregnant and when Dr. Perfetto told me I was shocked. She was wonderful through the whole process. Talked me through everything that was happening.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nursing staff was always wonderful. They answered every question, were comforting, made you feel at ease, and got back to me in a timely mannner if I called.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
Every person I encountered at CORM treated me so well. I never had a bad experience. They treat you like a person not another patient. Everything was done fast, which I loved. Some places take forever for results. Also at CORM I always had my info and knew what was going on. They have the patient portal which I thought was a lot of help!
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
I think there was an initial appointment and work up fee, maybe $550, but I could be off. After that if I saw Dr. Perfetto I had to pay the specialist doctor co-pay from my insurance which was $75, but if I just had an ultrasound or saw a nurse it was a regular co-pay of $40.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Unknown Success
NPS
10
NPS
10
Age 33 - 38
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Other
Income $50K - $99K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Perfetto is amazing. I would highly recommend her to anyone in the Houston area looking for a fertility specialist. She listens with empathy and addresses any concerns as they arise. She took the time for necessary testing and explaining of all results. I appreciate her honesty and never giving us false hope...She prefers single embryo to give you the safest pregnancy and reduce the risk of multiples
There are multiple [Shady Grove Fertility Houston] clinics to chose from, all are equally wonderful locations. The transfers took place in the Clear Lake office and my appointments were all in Houston...Every staff person in this office is so helpful and organized. I received enough communication to know what was going on at all times.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto is amazing. I would highly recommend her to anyone in the Houston area looking for a fertility specialist. She listens with empathy and addresses any concerns as they arise. She took the time for necessary testing and explaining of all results. I appreciate her honesty and never giving us false hope.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Be patient. Infertility is not a quick process. There are a lot of times where you feel like you live life in two week increments.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto and her staff are wonderful. They treat you like a person and truly listen to concerns. She fully explained everything along the way.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
The first cycle was PIO, Endometrin, oral estrogen, estrogen patches, steroid leading up to transfer. The second transfer same meds but added a steroid after transfer and lovenox.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM). (Assigned nurse: Rachel)
Every staff person in this office is so helpful and organized. I received enough communication to know what was going on at all times.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
There are multiple clinics to chose from, all are equally wonderful locations. The transfers took place in the Clear Lake office and my appointments were all in Houston. Parking in Houston is a bit of confusion, you now have to pay by app instead of at the gate.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
Approximately $30,000 without insurance help. My insurance covered medications only.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
She prefers single embryo to give you the safest pregnancy and reduce the risk of multiples.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 30
PCOS
Uterine Fibroids
Black or African-American
Income $100K - $199K
Doctor
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Perfetto was extremely welcoming and informative. She took time to answer all of our questions with clarity and never made us feel as though there was a time limit. She was thorough in delivering the purpose for proceeding with certain tests, and compassionate when explaining the cause of our difficulty conceiving...takes time to explain every detail of your care without coercing you to make a certain decision. She is very knowledgeable and has amazing bedside manner.
The clinic [CORM-Houston] is great at making you feel welcomed and working with you through the specifics of labs, imaging and insurance issues. They respond in a timely manner and do not give you the run around. I honestly cant think of an area for the clinic to improve...The nursing staff is very responsive and all questions or voicemails left are answered within 24 hours...Labs - $200, MRI - $200, Co Pay - $35...Dr. Perfetto was extremely welcoming and informative. She took time to answer all of our questions with clarity and never made us feel as though there was a time limit.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto is a compassionate physician that takes time to explain every detail of your care without coercing you to make a certain decision. She is very knowledgeable and has amazing bedside manner.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Keep an open mind. She is very straight forward, but in a delicate fashion. She cares about where you are in your family planning.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto was extremely welcoming and informative. She took time to answer all of our questions with clarity and never made us feel as though there was a time limit. She was thorough in delivering the purpose for proceeding with certain tests, and compassionate when explaining the cause of our difficulty conceiving.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
Dr. Perfetto was concerned the reason to our difficulty in conceiving was due to PCOS as well as fibroids. She recommended and MRI and additional blood work revealing both were contributing factors. She helped us prioritize treatment options for the best outcome.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM).
The nursing staff is very responsive and all questions or voicemails left are answered within 24 hours.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic is great at making you feel welcomed and working with you through the specifics of labs, imaging and insurance issues. They respond in a timely manner and do not give you the run around. I honestly cant think of an area for the clinic to improve
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
Labs - $200, MRI - $200, Co Pay - $35
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
N/A
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 33
1 IUI
1 IVF
Unexplained
European
Middle Eastern
Income $200K - $499K
Marketer or PR
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
dr perfetto is really good at making you feel comfortable. She is totally invested in the care of her patients. Check out her Instagram and you will see for yourself...very pleasant and relatable. Always smiling, very listening, even joking and laughing when appropriate... Also since it’s a smaller clinic than other juggernauts in Houston, you really feel like your doctor is following you and invested in your care. They are very reactive (they turned my second iui cycle into an IVF) to make sure you make the most of your situation. Definitely, definitely recommend if you are looking for a fertility specialist in the greater Houston Area.
It’s smaller practice [CORM Houston] so they don’t have as many locations as some other Houston clinics, but they are in the main areas...Their surgicenter is also in house at their clear lake locations... you really feel like your doctor is following you and invested in your care. They are very reactive (they turned my second iui cycle into an IVF) to make sure you make the most of your situation. Definitely, definitely recommend if you are looking for a fertility specialist in the greater Houston Area.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr perfetto and her whole staff are very nice to deal with. You get updates on your treatment at every step (especially during the embryo development phase) their nursing staff and embryology staff are kind and awesome to deal with. Infertility is stressful but I felt like CORM and Dr perfetto were making it easier. Also since it’s a smaller clinic than other juggernauts in Houston, you really feel like your doctor is following you and invested in your care. They are very reactive (they turned my second iui cycle into an IVF) to make sure you make the most of your situation. Definitely, definitely recommend if you are looking for a fertility specialist in the greater Houston Area.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Don’t be afraid. It is daunting to start seeking treatment when you cannot conceive but dr perfetto is really good at making you feel comfortable. She is totally invested in the care of her patients. Check out her Instagram and you will see for yourself.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
dr perfetto is very pleasant and relatable. Always smiling, very listening, even joking and laughing when appropriate.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
It’s smaller practice so they don’t have as many locations as some other Houston clinics, but they are in the main areas. After a bad experience at another practice we decided that we didn’t mind driving a bit more to get better care. Their surgicenter is also in house at their clear lake locations.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
10
NPS
8
Age 34 - 36
1 IVF
Male Factor
Latinx
Income $100K - $199K
Nurse or HC Services
LGBTQ
Strongly Recommends
Neutral
Unsuccessful
Dr.Prefetto was very nice and compassionate dr and always answered our questions with honesty.... De Prefetto was very seeet and always felt important although we weren’t successful she was very compassionate about everything. She tried to be there every step of the way and was very emotional the day the last embryo transfer was negative.... For each egg transfer I would have antibiotic and steroid for three days after transfer. I was also given estrogen and progesterone. First cycle I had estrogen pills and the second and third cycles I did estrogen patches with lovenox shots.
I also liked they [CORM Houston] were able to provide payment plans for paying that helped us tremendously. No other clinic provides that. The clinic weakness I would say is the staff are not friendly.... For each egg transfer I would have antibiotic and steroid for three days after transfer. I was also given estrogen and progesterone. First cycle I had estrogen pills and the second and third cycles I did estrogen patches with lovenox shots.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
De Prefetto was very seeet and always felt important although we weren’t successful she was very compassionate about everything. She tried to be there every step of the way and was very emotional the day the last embryo transfer was negative.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Do research on all possibilities for treatment. Also to get on social media there is many women in your shoes and are very supportive.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr.Prefetto was very nice and compassionate dr and always answered our questions with honesty.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I don’t remember exactly but I was given medications for ovulation and had egg retrieval. For each egg transfer I would have antibiotic and steroid for three days after transfer. I was also given estrogen and progesterone. First cycle I had estrogen pills and the second and third cycles I did estrogen patches with lovenox shots.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nursing staff were not personable and were nice but not compassionate
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinics strengths is dr prefetto she is very nice and always showed compassionate. I also liked they were able to provide payment plans for paying that helped us tremendously. No other clinic provides that. The clinic weakness I would say is the staff are not friendly.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
Cost was lower then most other fertility clinics in Houston. They provided payment plans as well and no other clinic does
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
Dr transferred two the first time but was very specific of the pros and cons of transferring two
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
6
NPS
6
Age 31 - 32
1 IUI
PCOS
Black or African-American
Income $100K - $199K
Lawyer
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. O'Hern Perfetto] seems to be very knowledgeable, however she passes on a grunt of the work to her nurses, which makes you so unsure about what you are getting. You pay all this money- you want access to the specialist you're paying for...Just don't expect 100% access. As long as you make peace with that, you'll be fine...We used Gonal F for my last IUI cycle. Halfway through, she added another medication Menipur. The cycle ultimately failed. We are looking to start iVF next.
The clinic [CORM] has multiple locations which helps with access, especially on the weekends...The weakness is that they seem to have a high turnover rate with their nurses. Not sure why...Their office is hard to get a hold of. You have to call and leave a message, then wait for a call back. It is disheartening especially when you need to talk to someone asap...the one [nurse] who took the ultrasounds was really cold and disassociated...
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She seems to be very knowledgeable, however she passes on a grunt of the work to her nurses, which makes you so unsure about what you are getting. You pay all this money- you want access to the specialist you're paying for.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Just don't expect 100% access. As long as you make peace with that, you'll be fine.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Their office is hard to get a hold of. You have to call and leave a message, then wait for a call back. It is disheartening especially when you need to talk to someone asap.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
We used Gonal F for my last IUI cycle. Halfway through, she added another medication Menipur. The cycle ultimately failed. We are looking to start iVF next.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nurse who did my ivy was compassionate but the one who took the ultrasounds was really cold and disassociated.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic has multiple locations which helps with access, especially on the weekends. They are highly rated. The weakness is that they seem to have a high turnover rate with their nurses. Not sure why.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
The IUI cost almost $3,000. The IVY cycle has been quoted to cost between $12,000 to $20,000.
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
Because you have to leave a voicemail to get a call back, sometimes the callback takes a long time or doesn't happen until you call multiple times.
6
Doctor
Candice O'Hern Perfetto
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
7
NPS
6
Age 35 - 36
4 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $100K - $199K
Teacher
Neutral
Doesn't Recommend
Unsuccessful
I just felt like at the end of the day I had no course of action besides wait and keep trying (which we did and we had another loss) or IVF. When I initially saw her [Dr. Perfetto] I’d only had 2 losses. I made the decision to go to another clinic after that because I didn’t feel like we had a real plan. ... She reviewed my specific information and history. ... I went through a battery of tests and had an ultrasound done and tons of bloodwork to be told I have unexplained infertility. No answers no help no course of action.
They [CORM] get you in quickly. They always return phone calls in a timely manner. They’re nice when you arrive and you don’t wait long. Weaknesses would be it’s hard to get answers quickly and scheduling can be a nightmare when you’re a teacher. ... I went through a battery of tests and had an ultrasound done and tons of bloodwork to be told I have unexplained infertility. No answers no help no course of action.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
I just felt like at the end of the day I had no course of action besides wait and keep trying (which we did and we had another loss) or IVF. When I initially saw her I’d only had 2 losses. I made the decision to go to another clinic after that because I didn’t feel like we had a real plan.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Ask questions but be prepared for the possibility that you might not get answers.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She reviewed my specific information and history.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I went through a battery of tests and had an ultrasound done and tons of bloodwork to be told I have unexplained infertility. No answers no help no course of action.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
They get you in quickly. They always return phone calls in a timely manner. They’re nice when you arrive and you don’t wait long. Weaknesses would be it’s hard to get answers quickly and scheduling can be a nightmare when you’re a teacher.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
We paid copay each time and paid out of pocket for the ultrasound.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
We didn’t do that.
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility Houston (formerly CORM).
I was scheduled for my last appointment and told I needed to sign papers but the nurse told me they would continue seeing me. When I checked in they still were saying it was my last appointment. It did end up being my last but for other reasons. This was when they determined My baby didn’t have a heartbeat
7
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 33
Black or African-American
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Perfetto is warm, welcoming, knowledgeable and shows a lot of compassion. During every visit I am allowed to ask my questions and time to receive answers. She has always told me what to expect and I have never felt left in the dark about anything. ... I haven't went through any cycles yet with Dr. Perfetto. I am looking forward to going through treatment cycles with Dr. Perfetto in the near future and to be able to experience the positive results that I feel she can produce.
The clinic as whole has been a great experience for me and my husband thus far. They have really treated us like family and take their time with each patient I've noticed. I haven't really noticed any weaknesses myself. ... The IVF cycle is 20-25k. ... Veronica has always been compassionate and also talks to me like a human. ...
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto is warm, welcoming, knowledgeable and shows a lot of compassion. During every visit I am allowed to ask my questions and time to receive answers. She has always told me what to expect and I have never felt left in the dark about anything.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
I would say to just be open minded and willing to take in the information she provides. She is very knowledgeable and trustworthy.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto actually took her time to explain things to me. She talks to and not at me every time I see her. She is very sincere.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
I haven't went through any cycles yet with Dr. Perfetto. I am looking forward to going through treatment cycles with Dr. Perfetto in the near future and to be able to experience the positive results that I feel she can produce.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM). (Assigned nurse: Veronica)
Veronica has always been compassionate and also talks to me like a human. The entire staff pretty much builds upon the same compassion and care that Dr. Perfetto treats me with.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic as whole has been a great experience for me and my husband thus far. They have really treated us like family and take their time with each patient I've noticed. I haven't really noticed any weaknesses myself.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
The IVF cycle is 20-25k.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 27 - 28
Tubal Blockage
South Asian
Income $50K - $99K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Candice O'Hern Perfetto] is very blunt while maintaining great bedside manner. She’s very personal with each patient and takes her time to explain any procedure. She’s a visual person like me so it’s nice to sit and watch her illustrate which makes it easier to understand in return.
Honestly, Center of Reproductive Medicine is an amazing clinic with no complaints. I’ve been to both the Memorial City and the TMC locations and both are well maintained and professional. Rooms are always clean. Equipment is sterile and up to date. The office overall is well decorated but not overdone.... Dr. Perfetto takes time to know every patient. Even going through her own pregnancy and coming back from maternity leave, she was up to date of everything that happened when I came back for my follow up.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She is very blunt while maintaining great bedside manner. She’s very personal with each patient and takes her time to explain any procedure. She’s a visual person like me so it’s nice to sit and watch her illustrate which makes it easier to understand in return.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Just be honest and upfront about your situation so that she can do her best to recommend the best treatment plan for you.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto takes time to know every patient. Even going through her own pregnancy and coming back from maternity leave, she was up to date of everything that happened when I came back for my follow up.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
So far the only thing I’ve had done with Dr. Perfetto is the removal of my left tube and my right tube being diagnosed non functional. My next step in my journey is IVF but financially it’s a procedure still ways to go.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
Attentive. Caring. Passionate.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
Honestly, Center of Reproductive Medicine is an amazing clinic with no complaints. I’ve been to both the Memorial City and the TMC locations and both are well maintained and professional. Rooms are always clean. Equipment is sterile and up to date. The office overall is well decorated but not overdone.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
In total, my IVF procedure would cost $20k.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
I have not yet made it this far.
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Unsuccessful
NPS
7
NPS
8
Age 45
1 IUI
Male Factor
European
Income $50K - $99K
1st of 2 Docs
2 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
Dr Perfetto was very nice, courteous and always addressed is by our names...was very professional. We had a good experience with her. However, she did not address the root cause of our infertility. She diagnosed a low sperm count, but neglected to treat it. We went ahead and did an IUI. Even the nurse that performed the insemination was surprised we were trying with such a low count.
There really wasn't much of a treatment [at CORM]. We just performed an IUI. She had us give my wife a shot in the stomach for her eggs to drop and then inseminated the sperm which was almost nonexistent. Needless to say, it did not take...the IUI was $400, office visits were $100+...They [nurses] were very professional...This clinic didn't seem to have a lot of patients so we were able to get in and out in no time. They pretty much take you right away. They have plenty of reading material in waiting area. Clinic was very clean and the staff was very discrete with the whole process.
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr Perfetto was very professional. We had a good experience with her. However, she did not address the root cause of our infertility. She diagnosed a low sperm count, but neglected to treat it. We went ahead and did an IUI. Even the nurse that performed the insemination was surprised we were trying with such a low count.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Listen to everything she has to say, but you may want to get a second opinion if it doesn't sound right.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr Perfetto was very nice, courteous and always addressed is by our names.
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
There really wasn't much of a treatment. We just performed an IUI. She had us give my wife a shot in the stomach for her eggs to drop and then inseminated the sperm which was almost nonexistent. Needless to say, it did not take.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
They were very professional.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
This clinic didn't seem to have a lot of patients so we were able to get in and out in no time. They pretty much take you right away. They have plenty of reading material in waiting area. Clinic was very clean and the staff was very discrete with the whole process.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
I can't really remember all the costs, but the IUI was $400, office visits were $100+.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
N/A
7
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Shady Grove Fertility Houston (formerly CORM)
Webster
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
9
Age 37 - 38
2 IUI
Donor Sperm
Unexplained
European
Income $50K - $99K
Lawyer
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
She [Dr.Perfetto] explained everything very good. There was no rush in the appointments. She mentioned the pro's & con's of every treatment as well as realistic chances. Also was very open about the question to continue treatment or not....Unfortunately, all treatments did not result in any pregnancy. She adjusted the treatment and drug dose every cycle....Unfortunately, the staff [CORM] was not always aware of the facts that have been discussed between me and the doctor.
Unfortunately, the staff [CORM] was not always aware of the facts that have been discussed between me and the doctor. Therefore, we had several disputes on the phone because they wanted to make an appointment for treatments that were not necessary. Overall, I felt the staff was not up to date with my file....I did not feel well handled on the phone when appointments were asked for treatments that were not necessary.... eSET was preferred
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She explained everything very good. There was no rush in the appointments. She mentioned the pro's & con's of every treatment as well as realistic chances. Also was very open about the question to continue treatment or not.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
she always took all the time we needed to discuss every detail
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
Unfortunately, all treatments did not result in any pregnancy. She adjusted the treatment and drug dose every cycle.
Describe your experience with your nurse at Shady Grove Fertility Houston (formerly CORM). (Assigned nurse: Miriam)
Unfortunately, the staff was not always aware of the facts that have been discussed between me and the doctor. Therefore, we had several disputes on the phone because they wanted to make an appointment for treatments that were not necessary. Overall, I felt the staff was not up to date with my file.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
Please see evaluation of staff in general. The staff was not aware of things that were kind of out of the routine in my case. I did not feel well handled on the phone when appointments were asked for treatments that were not necessary.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
$3.500 per cycle
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
eSET was preferred
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Scheduled the wrong procedure
8
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 34 - 35
1 IUI
Endometriosis
European
Income $100K - $199K
Doctor
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Perfetto had an amazing bedside manner and always made me feel like I was involved. I trusted her recommendations and did not feel pressured to rush to ivf like I did at other clinics. She also saw me at most of my visits and made sure I always knew our next steps...We did oral and injectable iui
The doctors in this office [C.O.R.M. - Houston] see their patients almost every time and make an effort to be the primary doctor...The nurses did a good job conveying dr. Perfetto's plan...We did oral and injectable iui...is a smaller practice
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Dr. Perfetto had an amazing bedside manner and always made me feel like I was involved. I trusted her recommendations and did not feel pressured to rush to ivf like I did at other clinics. She also saw me at most of my visits and made sure I always knew our next steps
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She is a smaller practice so she may not be the doctor you hear about, but she's the doctor worth finding.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Always felt like I was involved in decision making and never felt lost in the process
Describe the protocols Candice O'Hern Perfetto used in your cycles at Shady Grove Fertility Houston (formerly CORM) and their degree of success.
We did oral and injectable iui
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The nurses did a good job conveying dr. Perfetto's plan
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The doctors in this office see their patients almost every time and make an effort to be the primary doctor.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
1200
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
We did not do ivf, but she made it clear Eset is her primary goal with all patients
10
Doctor
Candice O'Hern Perfetto
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
6
Age 32
Diminished Ovarian Reserve
Endometriosis
Prefer not to answer
4th of 4 Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
she [Dr. Perfeffo] answered all my questions thoroughly and even did the ultrasound herself. The follow up appointment after the testing was rushed, but she did personally call to go over some lab results with me...She also stresses diet and exercise which I also liked...[she] Advocates for single embryo transfer for safety...
The [CORM] hours for each location vary and are pretty limited compared to other clinics, so you must be flexible on time...the staff dropped the ball a few times in our communication early on which led me to question if I wanted to continue my journey there. I found it hard to get a hold of someone on the phone if I had a question, messages were rarely returned
How was your experience with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
She's highly professional - and the only doctor out of the many consultations I had that explained the need to have a different medicated approach to treat patients with Endometriosis. She also stresses diet and exercise which I also liked, where as some other doctors don't quite believe in the power of nutrition for fertility. During the first consultation, she answered all my questions thoroughly and even did the ultrasound herself. The follow up appointment after the testing was rushed, but she did personally call to go over some lab results with me.
What's one piece of advice would you give a prospective patient of Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
Besides evaluating the rest of the staff, be ready with questions, but condense them as much as possible. Ask the why and hows of everything, clarify who will be there during monitoring, retrieval, and transfers. Like other clinics, you may not have your assigned doctor doing your retrieval as they have scheduled days in surgery.
During treatment, were you treated like a number or a human with Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM)?
There was hardly ever any kind of wait and no one else in the waiting room. Not sure if that means there are less patients overall or they just don't triple book their appointments like other doctors. Dr. Perfetto was kind yet clear.
Describe your experience with the nursing staff at Shady Grove Fertility Houston (formerly CORM).
The staff may have been a deal breaker for me - with the cost of IVF, you want to have the security that your fertility and your investment are highly valued with the utmost attention for every point of contact, lab order, ultrasound, and appointment. Dr. Perfetto is an excellent doctor, however, the staff dropped the ball a few times in our communication early on which led me to question if I wanted to continue my journey there. I found it hard to get a hold of someone on the phone if I had a question, messages were rarely returned, and then I felt like I was constantly reminding the staff of what they needed to do.
Describe your experience with Shady Grove Fertility Houston (formerly CORM).
The clinic philosophy brings good perspective on women's issues, go more in depth into infertility and the whys. The hours for each location vary and are pretty limited compared to other clinics, so you must be flexible on time. My appointment got rescheduled 2x, and was scheduled for the early afternoon when I prefer first thing in the AM or last appointment in the day due to my work. Ultimately, I felt Dr. Perfetto was a great fit for me and my situation, but the staff consistently showed bouts of incompetencies that I felt that I could not put my trust in them. Unfortunately, this is the case in many clinics in my opinion, so just be mentally prepared and be your own best advocate.
Describe the costs associated with your care under Candice O'Hern Perfetto at Shady Grove Fertility Houston (formerly CORM).
Consulation is $50, Follow up is $50, labs will vary, but around $300 so far.
Describe Candice O'Hern Perfetto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Houston (formerly CORM).
Advocates for single embryo transfer for safety.
What specific things went wrong at Shady Grove Fertility Houston (formerly CORM)?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
7
Doctor
Candice O'Hern Perfetto
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Shady Grove Fertility Houston (formerly CORM)
Houston
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5