Carolyn Kubik (retired)

My doctor was switched right before my 2nd IUI cycle because Dr. Kubik retired or left the practice. I was told this via messages. The new doctor, Dr. Beverly, was very respectful and took the time to talk on our video appointments with me. She also wanted to get all the testing done that I needed to instead of spacing it out so much like Dr. Kubik did. However, on my 2nd IUI things went astray. I had a silent miscarriage. I was told to bring my tissue samples (the baby) into the lab for testing and they would check for chromosome distorters and see if they could find the cause of death basically. After almost 3 months of waiting, I never heard anything about my results.I messaged and called, with no response. After finally receiving a response, I was told it was taking longer than expected. I did not get a call, but did see that my results finally came though my online chart about another month later. After discussing my results with the doctor last month, she told me something happened and "they dropped the ball." The full testing was not performed on my sample, so they did not have an answer. You can not repeat these test because the tissue is now gone. Sad and mad, I messaged the doctor for more explanation since I was still in shock when she told me over the video chat. She messaged me back once, but now it's been over a week and I still haven't received a reply from my response which included another question. I am beginning to feel very much like a number here again. I switched facilities and will be starting IVF soon with a new doctor. I will be driving over 4 hours to get to them, but I heard their bedside manner is good and maybe I will feel less like a number and more like a mother trying her hardest to conceive.

My IVF coordinator knows nothing about my medicine and usually messes up until I correct her even though she has the correct info in the chart: she’ll say oh let me check... oh yes. Aloof.

Was on a freeze all schedule, and received an email that I needed to be back at the clinic for my transfer in a few days. I called and was told that was a “general” response. Billing was messed up multiple times, which I had to basically argue to fix... luckily I kept all of my receipts. Our 2nd transfer failed and instead of a phone call, I received an email about it, not even a phone call. The email said that the dr would call in a couple days. We had to stop mid cycle due to my limit mot being tri-laminar, but I didn’t understand what that was. Received that info via the portal too... but I wanted to talk to someone about it bc I didn’t understand. No phone call, it was only discussed through email which was very frustrating and scary considering the history or endometrial issues. Also was asked multiple times about my gestational carrier, which we weren’t using, but made me feel like maybe they knew something i didn’t... or didn’t know my case at all.

In my opinion, the patient portal can be used for some things, but the clinic forces you to use it for everything. It's easy to forget to update or to check. If you fail to keep updating the clinic no longer contacts you to see why. Sometimes a phone call is better.

After I become pregnant my thyroid number went up. I was also under the care of an endocrinologist, RHS mistakenly prescribed me thyroid medication that I was already taking.

There was one instance when the protocol instructions I received in person varied from what the online portal said. This error was cleared up easily with a phone call.