Carrie Bedient

I like to think I had two experiences with the nursing team: pre-pandemic and post-pandemic. Pre-pandemic the coordinators and medical assistants were okay. There were 3 times when they lacked communication or organization which resulted in medications not getting called in in a timely manner or them calling medication into a specialty pharmacy but then not telling me which one, so I didn’t know where to go to get it. I had to wait until the next day to pick up the medication, which stressed me out because I needed to start it THAT day. Post-pandemic the staff were MUCH more attentive. I can only speculate but I think it was because there were less patients at the time. Going through IVF, you get to know the front desk staff, the ultrasound techs, and nurses better because you see them more often and are communicating with them several times a week. Prior to starting IVF, we met with our coordinator who showed us how to mix medications and administer the injections. There was also an appointment before the retrieval to go over what to expect before and after, post care, etc. We had another consult prior to any transfers to go over the details of that procedure. In general, the IVF process was much more hands on than the medicated cycle or IUI cycles.

We met with Katie to go over all of the medications I would be taking for IVF and how to administer them. She was so very patient and sweet in explaining the shots and went over the steps multiple times with me because I was a nervous mess at that appointment. She let me know her emails are very direct and to the point if I should have any questions. She was very fast at responding to my emails. The staff there is so kind. I usually have the main girls I deal with when I go in for ultrasounds, and they're all very kind and genuine.

The staff and care coordinator are amazing. My first cycle of IVF was great - my coordinator met with us and took the time to explain what was going to happen through out the cycle. They showed us how to administer stims and answered all questions. My second cycle my coordinator was less attentive and did not really explain as much as she did the first time. We were doing a new protocol so we were confused and nervous but it all worked out.

Our main coordinator Christie is amazing! She is very compassionate and she kept us up to date on everything and was a great communicator, if it wasn’t her it was the nurse that worked with her Katie. Both of whom I would recommend. The only person I dealt with that I felt was cold and very short when speaking with me was Rashanda. I didn’t have to interact with her much but when I did she seemed to have an attitude which was very off putting and very much the opposite of the feeling from everyone else in the office.

Like we said, we were just a number, so we were always in and out. They always said I was growing great eggs, but at retrieval time my eggs showed that they were all very SMALL. Very misleading

She was usually quick to respond via email with all of my questions and concerns, even after hours.

Absolutely wonderful!! Genuinely cared for me and my process I was going through. Would make herself available to me at all times and all hours of the day/night! Such a sweetheart! She even walked me through my first injections over the phone! She’s incredible and I had an extremely awesome experience with her!

Arlyn was always very polite and compassionate but sometimes hard to get a hold off, did not always get same day answers

The Nursing staff at FCLV is excellent. They are compassionate and they treat each patient as an important human being and not a number. They communicate well with patients and they work together so nobody is left out of the loop, even if it is somebody’s day off.