Rated 8.9
Strongly recommend: 84%Neutral: 4%Don't recommend: 11%8.9
84% strongly recommend
38 reviews
Humanity
9.6
9.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.7
8.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Albert Einstein
Residency
Columbia
Fellowship
Albert Einstein

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Cary Dicken works at

RMA Long Island IVF (formerly Long Island IVF)
Rated 9.3
Strongly recommend: 83%Neutral: 11%Don't recommend: 6%9.3

At 1 office

Melville
8 Corporate Center Dr
Melville, NY 11747
631-752-0606
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5 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
6
8
Age 37 - 38
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
I see Dr. Dicken for EVERY SINGLE THING - meetings, follow-ups, consultations, every single morning monitoring, egg retrieval, etc. If I ever have any questions - big or little - I email her and she responds directly to me within 24 hours. It's been amazing. Such great, personal care...Since she is so good at answering questions - bring ALL the questions you have! She will give you her honest, professional opinion. If you have a wild idea or heard of a new thing, mention it - she's open to talking about everything and seems to understand how hard and complex this is. She may stick to her professional assessment, but always worth mentioning anything and everything that crosses your mind.
[Nurses at SHER] They are all very nice, friendly and compassionate. They work pretty efficiently as well...It's a small clinic with personal care... At Sher, we feel very much seen. One time they messed up our consultation appointment time and that was annoying. But that was the only bump, logistically. The facilities are nice as well. I don't feel "gross" going there. I feel comfortable...It's a small clinic - only 4 total doctors...Freezing and boring embryos was about $80/month.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is great. She took the time in our first consultation to review our charts (from another clinic), give us her opinion and talk about ALL the options - something we did not get at our previous clinic. She is open-minded, caring, thorough and very responsive to all our questions in person and via emails. I feel very taken care of in a personal way with her.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Since she is so good at answering questions - bring ALL the questions you have! She will give you her honest, professional opinion. If you have a wild idea or heard of a new thing, mention it - she's open to talking about everything and seems to understand how hard and complex this is. She may stick to her professional assessment, but always worth mentioning anything and everything that crosses your mind.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
It's a small clinic - only 4 total doctors. And I see Dr. Dicken for EVERY SINGLE THING - meetings, follow-ups, consultations, every single morning monitoring, egg retrieval, etc. If I ever have any questions - big or little - I email her and she responds directly to me within 24 hours. It's been amazing. Such great, personal care.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
I did an antagonist protocol. I did a week of estrogen priming in hopes of creating good quality, uniform eggs. I did FSH only to start then added menopur. I did about 14 days (longer than originally expected) of stims to create as many follicles as possible. We also did ICSI and PGS. She also had me take a lot of supplements and antioxidants - CoQ10, Fertilaid, Vitamin C, D, Red wine extract.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Yisraela)
They are all very nice, friendly and compassionate. They work pretty efficiently as well.
Describe your experience with Sher Fertility Solutions New York.
It's a small clinic with personal care - this is what we needed after being at Columbia where we never knew who we would see and did not get to really know our primary doctor and vice versa. At Sher, we feel very much seen. One time they messed up our consultation appointment time and that was annoying. But that was the only bump, logistically. The facilities are nice as well. I don't feel "gross" going there. I feel comfortable.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
The first cycle was covered by our insurance. The next one we will wither choose 1 IVF with ICSI and1 FET for $13,000 (not including PGS) or two IVFs with ISCI and unlimited FETs for $26,000. Roughly. I believe the PGS was about $2,000. Freezing and boring embryos was about $80/month.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
I believe she prefers single embryo transfers - after PGS tested - for best results
What specific things went wrong at Sher Fertility Solutions New York?
  • Lost appointments
Describe the specific things that went wrong at Sher Fertility Solutions New York.
One time they messed up a consultation appointment - they had it down fro the wrong day. We took off work to get there only to be turned away. They tried to see if Dr. Dicken could see us, but she couldn't. So we had to reschedule.
6
Doctor
Cary Dicken
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
0
0
Age 38 - 40
1 IVF
2 Egg Freezing
Poor Egg Quality
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Doctor
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Her strengths: she will answer emails in a timely manner. She seems like a nice person. Her weaknesses: very poor verbal communication skills. You may have to wait several days before receiving lab report. Dr. Dicken will call you herself. You will have no communication with the embryologist....Overall, Dr. Dicken disappointed us greatly. She failed to communicate important information to me and my partner several times which nearly cost us a cycle and caused emotional distress while we awaited our results FOR EIGHT DAYS! We also felt she didn't even take the time to read our notes before checking in with us during apts. Ie. In a conversation with me she did not remember my partner's name nor the fact that we'd opted for PICSI. I am also very concerned that the lab did not provide me with an embryology report---vital information for our next cycle.
Neither Dr. Dicken nor her team [at Sher] communicated with me or my partner for 8 days while we waited for the embryology report. An IVF clinic will typically provide you information about embryo growth at days 2, 3, 5, and 6. Not the case here. On the morning of day 8 she called me to tell me all embryos had suddenly arrested on day 3. However, she said she was not sure she could provide me or my partner with an embryology report because she wasn't sure the embryologist had even taken notes on day 3! It is important to note that I froze my eggs with Dr. Dicken two years ago. I had great results---18 eggs retrieved and 14 eggs frozen. I also had 6 eggs frozen from another clinic. We attempted to thaw and fertilize these 20 eggs along with the fresh cycle. I received a call from Dr. Dicken letting me know that only 25 percent of my eggs had properly tha
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
I will say that I am impressed with Dr. Dicken's ability to help us improve our egg quantity during a cycle that was initially bound for failure. We had 8 eggs retrieved after she greatly lengthened our protocol. That said, I have read that longer stim protocols more often result in poorer outcomes. I wish she had iterated that information to us in order to help us make a decision about continuing with the cycle. Overall, Dr. Dicken disappointed us greatly. She failed to communicate important information to me and my partner several times which nearly cost us a cycle and caused emotional distress while we awaited our results FOR EIGHT DAYS! We also felt she didn't even take the time to read our notes before checking in with us during apts. Ie. In a conversation with me she did not remember my partner's name nor the fact that we'd opted for PICSI. I am also very concerned that the lab did not provide me with an embryology report---vital information for our next cycle.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Her strengths: she will answer emails in a timely manner. She seems like a nice person. Her weaknesses: very poor verbal communication skills. You may have to wait several days before receiving lab report. Dr. Dicken will call you herself. You will have no communication with the embryologist.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken informed us that we could have local monitoring (in conjunction with care at Sher) since we live in another state. However, neither the Sher medical team nor my local clinic techs communicated with one another throughout day 5 of my monitoring cycle. I had to call Sher several times to ensure the ultrasound and blood test results were received and read by my RE. In addition, when we arrived at Sher NYC for day 8 monitoring apt, Dr. Dicken said that she only saw 3 large follicles. She said that had been given more information by the local clinic (i.e. follicle sizes measuring under 10mm) then she would have known my follicles were not properly aligned and would have suggested I be placed on a full week of estrogen priming prior to the cycle. However, Dr. Dicken and her team failed to communicate this information to me or to my local clinic during the first 7 days of my cycle. As a result, I nearly cancelled this retrieval. Neither Dr. Dicken nor her team communicated with me or my partner for 8 days while we waited for the embryology report. An IVF clinic will typically provide you information about embryo growth at days 2, 3, 5, and 6. Not the case here. On the morning of day 8 she called me to tell me all embryos had suddenly arrested on day 3. However, she said she was not sure she could provide me or my partner with an embryology report because she wasn't sure the embryologist had even taken notes on day 3! It is important to note that I froze my eggs with Dr. Dicken two years ago. I had great results---18 eggs retrieved and 14 eggs frozen. I also had 6 eggs frozen from another clinic. We attempted to thaw and fertilize these 20 eggs along with the fresh cycle. I received a call from Dr. Dicken letting me know that only 25 percent of my eggs had properly thawed! She said she didn't know why---possible poor lab conditions (and 14 of my eggs were vitrified at Sher) or poor egg quality. Again, she couldn't give me a clear answer.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Estrogen priming (although not primed for long enough) 225 Gonal F, 75 menopur, ganirelix 16 day stim cycle because my follicles were many different sizes
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Marian)
Nurse was extremely organized and thorough. She was very busy and hard to reach but overall I enjoyed my experience with her.
Describe your experience with Sher Fertility Solutions New York.
Clinic is small boutique style which is nice. Compare this embryology lab to some of the more reputable clinics: NYU, CCRM Colorado, Cornell. Their SART rates are much higher. In retrospect, I regret not choosing another clinic regardless of my outcome because at least I would trust my eggs/embryos were in good hands!
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
14.5 K and 5 K for medications
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
We were extremely disappointed that she wasn't direct about the pros and cons of day 3/day 5 transfer. Also, had I known my embryos would arrest on day 3 I would have opted for this option. Since the embryologists do not check the embryos on day 2 there is no option for day 3 transfer if you opt for day 5.
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
0
Doctor
Cary Dicken
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
5
5
Age 37
3 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Black or African-American
Income $100K - $199K
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
At our initial meeting, I thought Dr. Dicken was incredible (she still is). She was knowledgeable with just the right amount of empathy and professionalism. We went into detail about my concerns. On the day that we met, I got a surprise positive pregnancy test. I emailed Dr. Dicken and asked if I could use the progesterone that she had prescribed for my upcoming IUI. She responded quickly and gave me the go-ahead to use the progesterone. Unfortunately, that pregnancy ended in a miscarriage. Once my first period showed, I went back to SIRM for the IUI. Dr. Dicken was available for the first ultrasound. She explained that she would be out of office over the weekend and that I would see another doctor.
Strengths [of Sher]: Scheduled appointments (no early morning blood draws). Front desk staff was efficient. Care coordinator is amazing! Weaknesses: Not all doctors are created equal. Not all doctors will be as great as yours. (Pray your Doctor shows up on the day of your procedure).... My coordinator was Jacqueline. All of the support staff are helpful and nice. Jacqueline responded to me immediately. She had a big smile every time I saw her. I have absolutely nothing but great things to say about her.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
At our initial meeting, I thought Dr. Dicken was incredible (she still is). She was knowledgeable with just the right amount of empathy and professionalism. We went into detail about my concerns. On the day that we met, I got a surprise positive pregnancy test. I emailed Dr. Dicken and asked if I could use the progesterone that she had prescribed for my upcoming IUI. She responded quickly and gave me the go-ahead to use the progesterone. Unfortunately, that pregnancy ended in a miscarriage. Once my first period showed, I went back to SIRM for the IUI. Dr. Dicken was available for the first ultrasound. She explained that she would be out of office over the weekend and that I would see another doctor. Dr. O’Shaughnessy was neither warm nor patient centered. She gave me minimal information during the ultrasound. It felt very impersonal. Still, I figured its only one appointment. I was called that afternoon and told to trigger the next day and come in 2 days after. In that time, I emailed Dr. Dicken about my positive OPK. She assured me that I wasn't ovulating yet. I apologized profusely for constantly emailing her. I was having a tough time. She never responded to my email. Okay. I figured I was going to be seeing her anyway. On the morning of the IUI, I was told that the Doctor was with someone else and would be with me soon. I was taken to a room to undress. I was very surprised to see Dr. O’Shaughnessy walk in. I was baffled. One of the reasons I chose SIRM was the fact that they did things differently. Now, I understand that emergencies happen. What was confusing to me was why no one could let me know that my Doctor was not available. Dr. O’Shaughnessy was very rough. This was my third and most painful IUI ever. She didn't even say what she was doing. She just rammed the speculum and catheter inside of me. She gave me no instruction (even about the progesterone). Didn't tell me how long to lay down for either. I didn't even hear a good luck. I waited 20 minutes, dressed and left quietly. Downstairs in the car, I cried my eyes out. I guess my doctor was busy with another procedure. I just felt like my procedure was not important. She did the old bait and switch on me and I did not appreciate it. The whole "patient centered" thing is nonsense. I don't think I'll even bother going in for beta.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Communication is key. Ask questions and don't let yourself be treated like cattle. Being told that she would be unavailable would have allowed me to be informed and aware of the changes. That is important to women dealing with infertility as we already have little control over most things.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
At first, everything was perfect. The structure of visits was totally different than the factories I was used to going to. Unfortunately, it ended up being like most places I have been to. Impersonal and another number.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
150 of Menopur. Trigger shot of Ovidrel. Only one follicle. In the two week wait.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jacqueline Piccardo)
My coordinator was Jacqueline. All of the support staff are helpful and nice. Jacqueline responded to me immediately. She had a big smile every time I saw her. I have absolutely nothing but great things to say about her.
Describe your experience with Sher Fertility Solutions New York.
Strengths: Scheduled appointments (no early morning blood draws). Front desk staff was efficient. Care coordinator is amazing! Weaknesses: Not all doctors are created equal. Not all doctors will be as great as yours. (Pray your Doctor shows up on the day of your procedure) Also, they need better monitoring equipment (you can not see what they see on ultrasound. In other clinics, there is a tv on the wall so you can view it too. No justified system where you can find your bloodwork results (you have to ask your coordinator to give you details).
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to convey critical information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
My Doctor did not show up to my procedure. Instead, another doctor who did not give me pertinent information and had a terrible bed side manner.
5
Doctor
Cary Dicken
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
0
2
Age 41
3 IVF
2 Egg Freezing
Unexplained
Black or African-American
Income $100K - $199K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Dicken was empathetic and gentle in the way that she communicated with me during a very emotional IVF cycle. When asked questions (in-person/via email) she was patient and responded in "laymen" terms...Dr. Dicken missed some red flags in my blood results which led to me experiencing ovarian hyperstimulation syndrome (OHSS). This syndrome is painful and caused my IVF cycle to be delayed. Subsequently, a frozen IVF cycle rather than a fresh transfer was the only recourse for that cycle...Since I have a good ovarian reserve the Antagonist protocol was used.
WEAKNESS [at Sher Fertility]: *the outcome for IVF retrieval and IVF transfer is sent via email. If your results are good, great! However, if it is not reading that via email could be traumatizing. *several instances were I was not informed that a retrieval or transfer would be performed by another doctor until I arrived. *If you have a billing issue be prepared for a long wait before your issue is addressed and/or resolved...Since I have a good ovarian reserve the Antagonist protocol was used...From very minor to big mistakes were made during my cycle. I.E., Administering medication too earlier, not ordering a specific test day of transfer...STRENGTHS: *sono & blood monitoring appointments are on time, *the waiting room is NOT crowded. *medical staff returns emails fairly quickly *old "matrixed" billing system was updated making medical expenses a lot easier to understand.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken missed some red flags in my blood results which led to me experiencing ovarian hyperstimulation syndrome (OHSS). This syndrome is painful and caused my IVF cycle to be delayed. Subsequently, a frozen IVF cycle rather than a fresh transfer was the only recourse for that cycle.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Do research so you better understand your hormone levels and how that impacts your IVF cycle.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken was empathetic and gentle in the way that she communicated with me during a very emotional IVF cycle. When asked questions (in-person/via email) she was patient and responded in "laymen" terms.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Since I have a good ovarian reserve the Antagonist protocol was used.
Describe your experience with your nurse at Sher Fertility Solutions New York.
From very minor to big mistakes were made during my cycle. I.E., Administering medication too earlier, not ordering a specific test day of transfer.
Describe your experience with Sher Fertility Solutions New York.
STRENGTHS: *sono & blood monitoring appointments are on time, *the waiting room is NOT crowded. *medical staff returns emails fairly quickly *old "matrixed" billing system was updated making medical expenses a lot easier to understand. WEAKNESS: *the outcome for IVF retrieval and IVF transfer is sent via email. If your results are good, great! However, if it is not reading that via email could be traumatizing. *several instances were I was not informed that a retrieval or transfer would be performed by another doctor until I arrived. *If you have a billing issue be prepared for a long wait before your issue is addressed and/or resolved.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Two embryos were transferred each of the two IVF cycles. My age was a factor.
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
0
Doctor
Cary Dicken
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
1
6
Age 44
10 Embryo Freezing
Ashkenazi Jewish
Income $100K - $199K
4th of 5 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My Dr had left the practice rather suddenly and I appreciated Dr Dicken taking over my care. We discussed treatment and she said she treated similarly to the Dr I had been seeing. I don't know that she could have done anything better medically, although perhaps if she had seen me as more of her patient and not someone who was out of state and just coming for retrieval - My issue with Dr Dicken was her bedside manner. She was unapproachable, unavailable and very cold.
I was not notified when on Day 5, 6 or 7 to see how many embryos had made it to freeze. When I called [Sher-Manh], I was dismissed and told it was too late in the day and everyone was gone. When Dr. Dicken finally reached out it was with a 2 sentence email - "you're embryos didn't make it. please contact the office to schedule your next cycle". It was heartbreaking to read and I couldn't believe anyone could think after $20,000+, the emotional and physical journey I'd been on, etc... that this kind of communication is acceptable to a vulnerable patient.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
My Dr had left the practice rather suddenly and I appreciated Dr Dicken taking over my care. We discussed treatment and she said she treated similarly to the Dr I had been seeing. I don't know that she could have done anything better medically, although perhaps if she had seen me as more of her patient and not someone who was out of state and just coming for retrieval - My issue with Dr Dicken was her bedside manner. She was unapproachable, unavailable and very cold. On the few occassions we did see her, she kept us waiting for hours, acted very nonchalantly, and didn't seem invested in me as her patient. On Day 5, no one called me with results, and when I called, I was told it was too late in the day to get news. ARE YOU KIDDING ME? Anyone who has undergone IVF and is waiting for day 5 to learn about their embryos knows no call is unacceptable. That evening I received an email from Dr Dicken stating my embryos didn't survive. It was two sentences - with zero kindness or compassion. It was an awful way to learn the outcome. I refused to see Dr Dicken again.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Don't expect kindness or compassion.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
I was an out of state patient and it was difficult to ask questions and receive answers. When we did travel to NY, Dr Dicken kept us waiting for hours and was very cold, unreceptive to questions. I felt like patient 1234 versus having the individualized care I've received with other doctors.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
overworked. as an out of state patient it was difficult to communicate.
Describe your experience with Sher Fertility Solutions New York.
I had seen a different Dr at this clinic and was very satisfied. It's an older office which looks antiquated compared to some other clinics. Know as an out of state patient you might not get the same emotional care as other patients -
Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.
monitored out of state
What specific things went wrong at Sher Fertility Solutions New York?
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
I was not notified when on Day 5, 6 or 7 to see how many embryos had made it to freeze. When I called, I was dismissed and told it was too late in the day and everyone was gone. When Dr. Dicken finally reached out it was with a 2 sentence email - "you're embryos didn't make it. please contact the office to schedule your next cycle". It was heartbreaking to read and I couldn't believe anyone could think after $20,000+, the emotional and physical journey I'd been on, etc... that this kind of communication is acceptable to a vulnerable patient.
1
Doctor
Cary Dicken
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources