Cary Dicken

2018, Successful

9

Age 36

2 Embryo Freezing

Diminished Ovarian Reserve

Male Factor

Poor Egg Quality

European

Income $100K - $199K

Teacher

2nd of 2 Docs

6 IUI With Other Docs

1 IVF With Other Docs

1 Embryo Freezing With Other Docs

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken is a skilled doctor who is willing to treat patients with severely diminished ovarian reserve. I went to retrieval with an AFC of 7 and an AMH of below .4. She specializes in this type of treatment and did not overmedicate me, in order to avoid compromising the quality of remaining eggs. She was willing to incorporate HGH at my suggestion, based on outside research I had done. At one point we had some communication glitches, which resulted in our having to delay a cycle, but we came to learn this was more the result of failed communication between her and the office staff. We are very grateful to her for her willingness to help patients like me - she will go to retrieval for only one egg, because she understands how precious that one egg is.

SHER is willing to work with patients who have DOR which was our biggest priority. I previously did a cycle at RMA who treated me like a number for sure. All doctors are skilled in this sub-area. The clinic is great about sending instructions and calendars, has very responsive and communicative staff who are always available by email, and has a great late-night nursing call back system. I would highly recommend for a patient with diminished ovarian reserve as they are one of few clinics who will go to retrieval for one or two eggs.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is a skilled doctor who is willing to treat patients with severely diminished ovarian reserve. I went to retrieval with an AFC of 7 and an AMH of below .4. She specializes in this type of treatment and did not overmedicate me, in order to avoid compromising the quality of remaining eggs. She was willing to incorporate HGH at my suggestion, based on outside research I had done. At one point we had some communication glitches, which resulted in our having to delay a cycle, but we came to learn this was more the result of failed communication between her and the office staff. We are very grateful to her for her willingness to help patients like me - she will go to retrieval for only one egg, because she understands how precious that one egg is.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Ask questions, and be sure that you understand every aspect of the proposed treatment as well as the rationale. Maintain communication throughout.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is excellent at maintaining active correspondence during treatment. She always responded to our emails, which were often sent during periods of heightened emotion and anxiety, within 24 hours, and was both reassuring and realistic. She always read our chart before seeing us, and asked us how we were before delivering news.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Our first cycle, we used 150iu of Menopur and 150iu of Gonal F, then added in 250mg of Cetrotide three days before retrieval. We triggered with HCG. The rationale was to not overmedicate, as I have DOR and too much medication can compromise the quality of eggs. We retrieved 4 eggs, and froze one 5-day embryo, which tested PGS normal. The second cycle, we hoped to have similar results but possibly retrieve more eggs without compromising quality, so we kept the protocol the same for the first five days, but then increased the Gonal f to 225iu on the sixth day, and added 1mL of Omnitrope (HGH) to increase egg quality. We also started the Cetrotide sooner to allow the eggs to grow a bit longer while preventing premature ovulation. We triggered with a combination of HCG and Lupron. That cycle, we retrieved 9 eggs, though only 6 were mature. Of those six, three made it past day 3, and 2 made it to freeze. We tested both - one came back PGS normal, and the other was inconclusive (the cells that were biopsied did not have enough DNA to run the test - annoying). We are about to start a third cycle and will probably keep the treatment the same as the second, because we were happy with the results.

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Marian Gerges)

Marian was responsive, kind, and organized. We had one problem with communication that was frustrating - when we started our second cycle we did not have a full consultation, only a partial, so some decisions were made without our knowledge. They were responsive and rectified the situation with a mid-cycle consultation. We will not make the mistake again - the office staff in that case needed to be better as communicating as an entire team, but Marian herself was great. she even answered our late-night call when we had a panic attack about administering the double trigger We really love her and hope to work with her again.

Describe your experience with Sher Fertility Solutions New York.

SHER is willing to work with patients who have DOR which was our biggest priority. I previously did a cycle at RMA who treated me like a number for sure. All doctors are skilled in this sub-area. The clinic is great about sending instructions and calendars, has very responsive and communicative staff who are always available by email, and has a great late-night nursing call back system. I would highly recommend for a patient with diminished ovarian reserve as they are one of few clinics who will go to retrieval for one or two eggs.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

We had two cycles covered by insurance. The next will be self pay. The first two cycles came out to about 5K each including the cost of PGS testing and co-pays. They have quoted the self pay cycle at about 12K.

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

Dr. Dicken recommends transferring two past the age of 35, though she is more cautious with PGS-tested normal embryos and the last time we spoke, indicated that it was ultimately up to us. We will most likely transfer the PGS normal embryo along with the inconclusive embryo at the same time, because that (according to her) gives us the highest chance of a single live birth. Overall, she is a good combination of realistic but cautious.

What specific things went wrong at Sher Fertility Solutions New York?

Provided conflicting information
Canceled a cycle due to clinic error

Describe the specific things that went wrong at Sher Fertility Solutions New York.

As written in the nursing section, we had a glitch with our second cycle where the staff didn't give us a full consultation appointment so decisions were being made without communicating to us the rationale. Also, we had to delay a cycle because Dr. Dicken didn't tell us to abstain from intercourse in the weeks prior and didn't want to risk proceeding if I was possibly pregnant (I wasn't). This was very frustrating, though they were responsive to our concerns. Overall we were happy enough with the outcome and so grateful to her for treating us with DOR that we took this as a lesson to always make sure we are asking the right questions and insisting on appointments and rationale. We will take it upon ourselves to be hypervigilant in the future. This is the only reason for the lower ratings.

9

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2020, Unknown Success

10

6

Age 38

1 IVF

1 Egg Freezing

Diminished Ovarian Reserve

Male Factor

Unexplained

European

East Asian

Income $500K+

Investor

2nd of 2 Docs

1 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Doesn't Recommend

Success w/ Doc Too early to know

Review of

Cary Dicken Sher Fertility Solutions New York

I switched to Dr Dicken after a failed IVF cycle at another clinic and the difference is night and day. Dr Dicken is compassionate yet straightforward, always reachable, did 99% of my scans. She gave me information but also provided advice. She has customized my treatment and allowed for flexible timing depending on the likelihood of success at each baseline...she has been present at every scan and been very forthcoming with information, describing her thought process step by step. She was much more thorough in the diagnostic workup and has found potential issues that other doctors had missed.

I’ve worked with different nurses [at Sher Fertility of New York]. Some senior nurses are great, very helpful and compassionate. First primary nurse was kind but extremely disorganized - forgot to send my calendar, forgot to order meds, missed some consents, didn’t submit insurance authorization for meds...I’ve had repeated problems ordering meds...I asked four separate times to order meds through my insurance company’s in-network pharmacy but it never got done so i had to pay out of pocket.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

I have had an excellent experience so far with Dr Dicken, she has been present at every scan and been very forthcoming with information, describing her thought process step by step. She was much more thorough in the diagnostic workup and has found potential issues that other doctors had missed.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Get educated, ask questions, be an active partner in your treatment.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

I switched to Dr Dicken after a failed IVF cycle at another clinic and the difference is night and day. Dr Dicken is compassionate yet straightforward, always reachable, did 99% of my scans. She gave me information but also provided advice. She has customized my treatment and allowed for flexible timing depending on the likelihood of success at each baseline.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Estrogen prime antagonist protocol + PICSI: - estradiol, follistim 150iu, menopur 150iu, ganirelix, HGH, dual trigger (Lupron, Novarel) Supplements, acupuncture, thyroid medication. We prime every month but base treatment on my antral count at baseline to maximize results, delay stims until CD4 or 5 (long cycles). Results: 3 eggs retrieved, one day 6 embryo frozen. Prior doctor said I would never be able to retrieve more than 1-2 eggs per cycle, so this was above expectations.

Describe your experience with the nursing staff at Sher Fertility Solutions New York.

It varies. I’ve worked with different nurses. Some senior nurses are great, very helpful and compassionate. First primary nurse was kind but extremely disorganized - forgot to send my calendar, forgot to order meds, missed some consents, didn’t submit insurance authorization for meds. Every step required chasing with repeated reminders, zero communication. Since then I have rotated between different nurses, some better than others.

Describe your experience with Sher Fertility Solutions New York.

Strengths: I really like my doctor, and like that it’s a smaller clinic with more personalized care. I love that my doctor does every scan and procedure herself, this is a huge advantage over larger clinics. Weaknesses: they are experiencing financial difficulties and it shows, they seem increasingly disorganized and understaffed. Logistics at every step have been a challenge, if I didn’t have leftover meds from my prior clinic I would have had to cancel my cycle. I saw a different attending doctor one day who provided conflicting (incorrect) information with poor bedside manner. However, this only happened once vs my prior clinic where it was the norm to see a different doctor every day.

What specific things went wrong at Sher Fertility Solutions New York?

Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Sher Fertility Solutions New York.

I’ve had repeated problems ordering meds. Eg I asked four separate times to order meds through my insurance company’s in-network pharmacy but it never got done so i had to pay out of pocket. It can be difficult to reach someone after hours. I have also had problems with billing since they began financial restructuring, hoping this gets rectified once the new billing team is in place.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

6

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2019, Unknown Success

10

Age 42

1 IVF

1 Egg Freezing

European

Income $100K - $199K

Teacher

7th of 7 Docs

2 IUI With Other Docs

6 IVF With Other Docs

2 Egg Freezing With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Cary Dicken Sher Fertility Solutions New York

She did a very thorough phone consultation for us before cycling again, obviously reviewed our extensive records, and has been extremely responsive while cycling. ... Dr Dicken added a few tweaks to that protocol for poor responders (like a dual trigger, for example). I liked that she had poor responder data and observations to back up her protocol tweaks.

I believe the embryology lab at SIRM is top notch. Financial can be difficult to navigate. And honestly it would be so much easier if each patient were assigned a dedicated clinical coordinator/nurse. It’s also no picnic trying to cycle out of town as a satellite patient. You really have to be your own advocate and review all of the calendars they send you. ...

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Honestly, when Dr. Wang left, I wanted to follow him to his new clinic. But because of various logistical reasons we decided to stay at SIRM. Dr. Dicken has been fantastic. As a poor responder, I appreciate that her protocol for our most recent freezing cycle hasn’t simply been a canned response.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

If you’re a former patient of Dr. Wang’s and you’re thinking about staying with SIRM, Dr. Dicken is a wonderful option.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

I went to Dicken after Wang left the Sher Institute. Nobody will ever be Wang, but Dicken is a good substitute! She did a very thorough phone consultation for us before cycling again, obviously reviewed our extensive records, and has been extremely responsive while cycling.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Our protocol has been shaped mainly by past failures and though our work with Dr. Wang. We use a combination of low-stims and estrogen priming, plus hGH. Dr Dicken added a few tweaks to that protocol for poor responders (like a dual trigger, for example). I liked that she had poor responder data and observations to back up her protocol tweaks.

Describe your experience with the nursing staff at Sher Fertility Solutions New York.

There are a lot of clinical coordinators at SIRM. Sometimes you’re not sure who to communicate with when a problem arises.

Describe your experience with Sher Fertility Solutions New York.

I believe the embryology lab at SIRM is top notch. Financial can be difficult to navigate. And honestly it would be so much easier if each patient were assigned a dedicated clinical coordinator/nurse. It’s also no picnic trying to cycle out of town as a satellite patient. You really have to be your own advocate and review all of the calendars they send you.

Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.

I am a satellite patient and I monitored out of town and flew in for egg retrievals. It’s difficult but not impossible to do this but you have to be prepared to manage a lot of the appointment go-betweens yourself.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

I am fortunate to finally have IVF coverage but it’s not the greatest and many thing still aren’t covered. The things we have had to pay out of pocket for are required to be paid for before cycling. SIRM is much more expensive out of pocket than other clinics we have been to.

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

Dr. Dicken counsels each patient on this individually.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2017 - 2018, Successful

10

Age 37 - 38

6 IUI

Diminished Ovarian Reserve

Endometriosis

Poor Egg Quality

Uterine Fibroids

European

Income $100K - $199K

Teacher

3rd of 3 Docs

5 IUI With Other Docs

3 IVF With Other Docs

Donor Sperm

LGBTQ+

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken was always clear, efficient, and realistic but positive. She responded to emails quickly, within 24 hours on weekends and much sooner during business hours. She easily answered any questions I had, and I always felt cared for. She went out of her way to support me when a cycle went awry financially and while it was a small thing for her, it made a huge difference to me. She responded conscientiously to my financial needs as well as my body to adjust treatment and I never felt like I wasn't getting the best care just because I couldn't afford every option.

Very nice facility [Sher Fertility of NY]. Some weird art. The staff knew me and again always struck me as efficient and conscientious. While Dr. Dicken was based on the 6th floor mostly, many procedures are on the third floor, and that could sometimes be confusing. Doctors cover for each other occasionally, and the in interactions I had with Dr. Tortoriello and Dr. Wang, I found them both pleasant, responsive and effective.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken was always clear, efficient, and realistic but positive. She responded to emails quickly, within 24 hours on weekends and much sooner during business hours. She easily answered any questions I had, and I always felt cared for. She went out of her way to support me when a cycle went awry financially and while it was a small thing for her, it made a huge difference to me. She responded conscientiously to my financial needs as well as my body to adjust treatment and I never felt like I wasn't getting the best care just because I couldn't afford every option.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

If you're not sure, ask and she'll tell you.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken and nurses and staff at the clinic were all kind and responsive in communicating.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

I had exhausted my covered IVF cycles and prescriptions and was limited to paying out of pocket for all drugs but had unlimited covered IUI cycles. She prescribed letrazole for low side-effect follicle stimulation, which I responded well to, producing 3-6 follicles for each of 5 cycles, the third resulting in a chemical pregnancy. Around that time, she suggested injectables would produce more eggs, if I could afford it. After two more negative cycles, I felt I was ready to try the more aggressive injectables. She gave me the choice of Menopur or Gonal-F, giving me a timeline and estimated number of doses, saying the output would be about the same. She did not indicate that the number of doses could go much higher, based on how my body responded, but it did, by five days, the follicles needing more time to grow than anticipated. I might have made a different choice had I known, but when it happened, I couldn't just scrap the cycle and while I did incur some unforeseen debt, she helped me out with a box of Menopur they had on hand at the clinic. This made a big difference to me both in how much I had to pay and struck me as a caring, humane gesture that certainly she didn't have to make. It was worth it, though, since that sixth cycle has ended up in a viable pregnancy!

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jacqueline Piccardo)

The nursing staff I encountered on visits were always kind, professional and efficient. I wish they all wore name tags because I often ended up seeing the same people and while they knew me, after a while, it was awkward not to know theirs and to have to ask. Jacqueline, the coordinating nurse, once or twice was party to minor miscommunication, but it was always resolved quickly. She always had a lovely affect, which goes a long way.

Describe your experience with Sher Fertility Solutions New York.

Very nice facility. Some weird art. The staff knew me and again always struck me as efficient and conscientious. While Dr. Dicken was based on the 6th floor mostly, many procedures are on the third floor, and that could sometimes be confusing. Doctors cover for each other occasionally, and the in interactions I had with Dr. Tortoriello and Dr. Wang, I found them both pleasant, responsive and effective.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

$50 copay each visit--30 for seeing the doctor, 20 for labs whether I had them done or not. I was billed later for fees. I ended up spending an average of $800 a month at the clinic and on associated out-of-pocket drug costs (I used Kings in Brooklyn) for IUI cycles using letrozole. I did not investigate discount online fertility pharmacies, and I wish I had.

What specific things went wrong at Sher Fertility Solutions New York?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Sher Fertility Solutions New York.

Once a prescription was not sent in to the pharmacy. I sent an email and they remedied it quickly.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016 - 2018, Unsuccessful

9

Age 35 - 37

4 IVF

Diminished Ovarian Reserve

Male Factor

Poor Egg Quality

European

Income $100K - $199K

2nd of 4 Docs

2 IUI With Other Docs

Strongly Recommends

Unsuccessful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken was very compassionate...was always available on email and very through during all the consults I had including phone consults. She is a very kind woman and made me feel empowered and involved in my treatment plan. She never was condescending and she would get back to me with through responses via email during very stressful times and always put me at ease...I have DOR and we attempted to bank embryos and she usually stuck to the same protocol of low dose folistim and 1 vial of menopur but at my urging we did add other things into my protocol. I urged her to raise my dose once and she finally complied and it was a mistake and ended up a canceled cycle but I’m glad we at least tried.

My nurse Marian [at Sher Fertility of New York] was lovely. Jackie another nurse there was incredible to me. All the nurse staff even the ones that naturally had a rough way about them were all my angels...There were a few mishaps here and there but nothing egregious. Doctors and nurses are human too...PICSI cost $1000 even if it was just 2 eggs retrieved. Consults were $50. Most of my other costs I was lucky enough to have covered by insurance.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr Dicken was always available on email and very through during all the consults I had including phone consults. She is a very kind woman and made me feel empowered and involved in my treatment plan. She never was condescending and she would get back to me with through responses via email during very stressful times and always put me at ease.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Tell her what you are thinking and she will work with you to do the best treatment for you.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

I felt that this clinic treated me very well. Everyone was always kind as Dr. Dicken was very compassionate

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

I have DOR and we attempted to bank embryos and she usually stuck to the same protocol of low dose folistim and 1 vial of menopur but at my urging we did add other things into my protocol. I urged her to raise my dose once and she finally complied and it was a mistake and ended up a canceled cycle but I’m glad we at least tried.

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Marian)

My nurse Marian was lovely. Jackie another nurse there was incredible to me. All the nurse staff even the ones that naturally had a rough way about them were all my angels.

Describe your experience with Sher Fertility Solutions New York.

This clinic is small and personal. The doctors are flexible and the nurse staff is wonderful. I felt well taken care of even though I did not have the outcome I wanted. When I got naturally pregnant after years of failed treatments I went back to this clinic because I could not imagine getting treatment from anywhere else. That was unfortunately a miscarriage at 8 weeks but I was so grateful to go through that surrounded by so many kind people who knew me.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

PICSI cost $1000 even if it was just 2 eggs retrieved. Consults were $50. Most of my other costs I was lucky enough to have covered by insurance.

What specific things went wrong at Sher Fertility Solutions New York?

Failed to order appropriate test
Provided conflicting information

Describe the specific things that went wrong at Sher Fertility Solutions New York.

There were a few mishaps here and there but nothing egregious. Doctors and nurses are human too.

9

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2015 - 2018, Successful

10

Age 41 - 44

1 IVF

Donor Eggs

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $100K - $199K

Writer

2nd of 2 Docs

1 IVF With Other Docs

Donor Eggs With Other Docs

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken was a kind and understanding doctor, who did not hesitate to give us the information we needed but was sensitive and considerate when she had bad news to deliver. She remembered us, kept in touch and was always available when we needed her...took the time to explain things when we had questions. She was encouraging but was always clear about risks and the probability of success.

We dealt closely with two or three nurses under Dr. Dicken [at Sher Fertility of New York]. All were excellent. They were not only professional but were warm and friendly. It made a big difference to us that even the receptionists at the front desk remembered our names and greeted us warmly every time we saw them...We compared facilities and found that costs at SHER were about average.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

We found Dr. Dicken to be a consummate professional who gave us clear information and took the time to explain things when we had questions. She was encouraging but was always clear about risks and the probability of success. Dr. Dicken also remained available to us when we had questions for her. She responded promptly to emails and made sure that her staff followed up when necessary. We saw her at every appointment that involved a doctor. It is hard to overstate how important this was for us. We went to Dr. Dicken after first seeing a well-known doctor at a major facility who we found cold, remote and insensitive. By contrast, we felt comfortable with Dr. Dicken as our guide through this sometimes difficult process. After some setbacks, we were blessed with a beautiful baby boy and we are eternally grateful to Dr. Dicken for her help in getting us there.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

The advice I would give is to see Dr. Dicken first before trying other facilities. Frankly, we wasted time and money with another doctor who was more of a big name but ended up a disappointment.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken was a kind and understanding doctor, who did not hesitate to give us the information we needed but was sensitive and considerate when she had bad news to deliver. She remembered us, kept in touch and was always available when we needed her. In contrast to other doctors we saw, Dr. Dicken was as kind and warm as she was totally professional. That made a great difference to us as we were going through a stressful process.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

When we first came to see Dr. Dicken, we were trying IVF using our own eggs. We knew the odds were against us - and Dr. Dicken was clear with us about the statistics - but we were not ready to give up. Dr. Dicken led us through two cycles and made some adjustments to the process. After two IVF cycles, we decided to use an egg donor. The first transfer was not successful, and Dr. Dicken again made some adjustments to the treatment. The second time it worked.

Describe your experience with your nurse at Sher Fertility Solutions New York.

We dealt closely with two or three nurses under Dr. Dicken. All were excellent. They were not only professional but were warm and friendly. It made a big difference to us that even the receptionists at the front desk remembered our names and greeted us warmly every time we saw them.

Describe your experience with Sher Fertility Solutions New York.

This is a relatively small clinic, which for us was a plus. Before going to SHER, we first went to another facility that was much larger and felt like an assembly line where no one knew our name; frankly, we came to feel unwelcome at this other facility, as though we were dragging down their success statistics. In contrast, SHER was a smaller, kinder and more welcoming place, while still being totally professional. As we were nearing the end of our treatment, SHER was sold to another company. Some changes started to happen, such as reorganization of offices and departments, but we saw only a little of this as we were on our way out (happily, we became pregnant and had a baby). So because we didn't have much experience with SHER after the sale, we don't feel that we can fully evaluate it today.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

We compared facilities and found that costs at SHER were about average.

What specific things went wrong at Sher Fertility Solutions New York?

Lost paperwork

Describe the specific things that went wrong at Sher Fertility Solutions New York.

One time, a nurse apparently lost some requested paperwork that we brought in and left at the front desk for her. We were annoyed with this but it was the only time anything like that happened. Otherwise they were completely organized and professional about all things.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2018, Successful

10

Age 45

2 Embryo Freezing

Black or African-American

Income $200K - $499K

Operations

3rd of 3 Docs

IVF With Other Docs

5 Embryo Freezing With Other Docs

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

She [Dr. Dicken] was so positive and encouraging. She was open to my own ideas and made me feel like we were partnering and not like I was a science project. At the same time she is professional knowledgeable and made a protocol that didn’t feel cookie cutter. ... Estrogen priming antagonist protocol with icsi. ... We transferred 2 as I was 44 at time of transfer. ...Embryo banking till we got enough embies to transfer.

On the clerical side [of Sher Fertility of New York], I was told the day before my transfer that I owed a substantial amount of money even though I was assured these charges were covered by insurance. I found it to be terrible timing and also not cool that the insurance coordinator wasn’t clean on what was covered. The lady was very sweet, but she needed to be more precise about that.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

She was so positive and encouraging. She was open to my own ideas and made me feel like we were partnering and not like I was a science project. At the same time she is professional knowledgeable and made a protocol that didn’t feel cookie cutter.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Don’t be afraid to ask questions and trust her instincts. I was so annoyed she sent me for an MRI of my uterus... it turns out my earlier RE’s totally missed that I had a uterine septum! Her instincts were right!

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

She a d her staff were just really cool and personable. They remember you and your case and everyone was positive and encouraging.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Estrogen priming antagonist protocol with icsi. Embryo banking till we got enough embies to transfer.

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Mariam)

All the nurses were awesome, including my nurse coordinator, tho she started slipping a bit here and there. She sometimes gave incorrect updates which when I double checked was corrected. Generally, she was good, and I found two other nurses I could reach out to (also part of the team) who were always on point. Together, The team was amazing.

Describe your experience with Sher Fertility Solutions New York.

It’s hard for me to make much of a complaint on the clinical side, they gave me my rainbow baby at 45 with my own eggs. To me they are IVF superheroes. On the clerical side, I was told the day before my transfer that I owed a substantial amount of money even though I was assured these charges were covered by insurance. I found it to be terrible timing and also not cool that the insurance coordinator wasn’t clean on what was covered. The lady was very sweet, but she needed to be more precise about that.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

I don’t remember actual prices as my insurance covered almost everything

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

We transferred 2 as I was 44 at time of transfer. Ultimately one stuck and I am nursing her as I type!

What specific things went wrong at Sher Fertility Solutions New York?

Provided conflicting information

Describe the specific things that went wrong at Sher Fertility Solutions New York.

Just a couple times the coordinating nurse told me one thing in person and then emailed me something in error. When I wrote back to confirm, she was able to give the right info. Wasn’t a big deal.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016 - 2017, Successful

10

Age 39 - 40

1 Fertility Medications

Recurrent Pregnancy Loss

Unexplained

European

Income $100K - $199K

Teacher

2nd of 2 Docs

3 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken was consistently warm and friendly, while still being honest and frank about our chances. She remembered me and the details our my history from appointment to appointment and answered emails quickly...I was doing an IVF transfer with a PGS'ed 5 day blastocyst. I did the usual drug protocol I'd done at another clinic, but I also did intralipid infusions every 2-3 weeks starting before the transfer and then through the beginning of the pregnancy. SIRM does this treatment for people who've has recurrent, unexplained miscarriages like me in the past.

It's a small clinic [Sher Manhattan], which I found helpful in navigating treatment, schedules, and billing. Nurses sometimes goofed on details of drug protocols and scheduling, but I just made sure to check things and follow up. They were always very kind and accommodating...I was doing an IVF transfer with a PGS'ed 5 day blastocyst. I did the usual drug protocol I'd done at another clinic, but I also did intralipid infusions every 2-3 weeks starting before the transfer and then through the beginning of the pregnancy. SIRM does this treatment for people who've has recurrent, unexplained miscarriages like me in the past.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Again, Dr. Dicken was warm, friendly, available and kept my feelings in mind during a difficult time. She didn't withhold information or try to sugar coat anything, but she was clearly rooting for our success. At another clinic, I sometimes felt like their course of action was motivated more by their need to keep up their success rates.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

I'm not sure -- I really felt like I received good care. I was transferring embryos from another clinic and I wish I'd done a better job of keeping all the details of all of my testing clear, but that is more a statement about my own level of disorganization. Dr. Dicken was thorough and considered all the aspects of my history.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken was consistently warm and friendly, while still being honest and frank about our chances. She remembered me and the details our my history from appointment to appointment and answered emails quickly.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

I was doing an IVF transfer with a PGS'ed 5 day blastocyst. I did the usual drug protocol I'd done at another clinic, but I also did intralipid infusions every 2-3 weeks starting before the transfer and then through the beginning of the pregnancy. SIRM does this treatment for people who've has recurrent, unexplained miscarriages like me in the past.

Describe your experience with the nursing staff at Sher Fertility Solutions New York.

They were all very kind and encouraging. Again, I felt like a human at every turn. I will say I found it much easier to communicate via phone than email.

Describe your experience with Sher Fertility Solutions New York.

It's a small clinic, which I found helpful in navigating treatment, schedules, and billing. Nurses sometimes goofed on details of drug protocols and scheduling, but I just made sure to check things and follow up. They were always very kind and accommodating.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

My insurance covered 80% of the cost of the transfer. Some of the drugs weren't covered.

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

Dr. Dicken suggested we transfer only one embryo rather than the two we had to choose from b/c of my history of miscarriages.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016 - 2017, Successful

10

Age 34 - 35

3 IVF

Anovulation

PCOS

Unexplained

East Asian

South Asian

Income $200K - $499K

Consultant

2nd of 2 Docs

1 IVF With Other Docs

Egg Freezing With Other Docs

Embryo Freezing With Other Docs

Donor Sperm

LGBTQ+

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken is up to date with the latest research, explains her opinion to our questions directly with the positives/negatives, shows compassion/empathy to the tough situation we are in, typically responds to our questions within hours, has a kind/understanding "bedside manner", remembers our preferences for almost every issue (e.g. preference for how medicated we want our cycle to be, how we prefer to take medication), is very sensitive to how we react to the medication, and basically goes ABOVE AND BEYOND IN EVERY SITUATION to provide excellent patient care.

It always feels very orderly and zen-like in the waiting area [at Sher]. The staff that picks up the phone/coordinates appointments are professional and efficient. The clinic's schedule is managed so well that I am simultaneously always able to get an appointment and yet there is never a wait to see the Dr...Dr. Dicken's nurse Jackie is efficient, friendly and caring. She answers all our questions promptly, takes extra time to send us our blood test results levels (our request) after every blood test (and there are many!) and efficiently executes tasks accurately e.g. calling in prescriptions and conveying doctor's response.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is up to date with the latest research, explains her opinion to our questions directly with the positives/negatives, shows compassion/empathy to the tough situation we are in, typically responds to our questions within hours, has a kind/understanding "bedside manner", remembers our preferences for almost every issue (e.g. preference for how medicated we want our cycle to be, how we prefer to take medication), is very sensitive to how we react to the medication, and basically goes ABOVE AND BEYOND IN EVERY SITUATION to provide excellent patient care.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

I wish I switched to Dr. Dicken sooner. Do not hesitate. She is an all around rock star in all aspects of patient care.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

From the onset, Dr Dicken asked what our long term goals were and what we were willing to do to achieve them. She remembers practically every detail we've shared with her about issues ranging from our preference for non-medicated cycles to why we have a timing preference for our most recent planned transfer. She demonstrates empathy and always shares her professional opinion directly, kindly and without judgement.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Dr. Dicken monitored my results closely throughout the process and adjusted my protocol, as needed. Unlike my previous clinic, she was open to estrogen priming and allowed me to use the patch when the pill caused nausea.

Describe your experience with the nursing staff at Sher Fertility Solutions New York.

Dr. Dicken's nurse Jackie is efficient, friendly and caring. She answers all our questions promptly, takes extra time to send us our blood test results levels (our request) after every blood test (and there are many!) and efficiently executes tasks accurately e.g. calling in prescriptions and conveying doctor's response.

Describe your experience with Sher Fertility Solutions New York.

It always feels very orderly and zen-like in the waiting area. The staff that picks up the phone/coordinates appointments are professional and efficient. The clinic's schedule is managed so well that I am simultaneously always able to get an appointment and yet there is never a wait to see the Dr.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016 - 2017, Successful

10

Age 37 - 38

1 IUI

PCOS

Immunological

Recurrent Pregnancy Loss

Unexplained

Black or African-American

Income $200K - $499K

Lawyer

2nd of 2 Docs

2 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

She treated me for having overactive natural killer cells, PCOS and hormonal imbalance. Whether via email or in person, Dr. Dicken was readily available to me and my husband during a very challenging time...Dr. Dicken was responsive, attentive, patient and very accessible by phone, email or in person. She made me feel like I was her only patient...

The clinic’s strengths are that it has Flexible hours, great team, great with technology (e.g. email), resourceful (I.e. each doctor has their own expertise) , open minded (I.e. supportive of holistic measures like acupuncture) and comprehensive beyond just the medical/technical work involved (e.g. They have financial counseling)....

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken made me feel like I was her only patient. She was compassionate, accessible, has a strong command for her field and can explain things in terms that are easy for a non-medically trained person to understand. Dr. Dicken was the second doctor I saw after 2 failed IVF transfers with Greenwich Fertility and several IUI’s. On the first IVF transfer Dr. Dicken performed, I conceived. She treated me for having overactive natural killer cells, PCOS and hormonal imbalance. Whether via email or in person, Dr. Dicken was readily available to me and my husband during a very challenging time. We are grateful for our newborn son who was born just 13 months after our first time meeting with Dr. Dicken.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Ask as many questions as you must and avail yourself of asking questions of her via email or her team.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken was responsive, attentive, patient and very accessible by phone, email or in person. She made me feel like I was her only patient.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Progesterone, estradiol (to induce ovulation), Intralipids (to address natural killer cells), steroids (to address inflammation, Folgard (to address vitamin B deficiencies)

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jacqueline Piccardo)

Incredibly compassionate - I felt like Jackie felt everything I was going through personally and did everything she could to make me feel less alone.

Describe your experience with Sher Fertility Solutions New York.

The clinic’s strengths are that it has Flexible hours, great team, great with technology (e.g. email), resourceful (I.e. each doctor has their own expertise) , open minded (I.e. supportive of holistic measures like acupuncture) and comprehensive beyond just the medical/technical work involved (e.g. They have financial counseling).

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

Cary Dicken Sher Fertility Solutions New York

2016 - 2017, Successful

10

Age 33 - 34

Unexplained

European

Income $200K - $499K

2nd of 2 Docs

IVF With Other Docs

Donor Sperm

LGBTQ+

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken individualized my protocols and changed them as necessary based on my response and test results. I've done both natural and medicated transfer cycles. She added supplements and anticoagulants based on immune and clotting test results...She always mentioned treatment costs upfront as well as potential savings. .... She found a number of things that were missed by my previous doctor. She explains treatment and procedures, so that you know her rationale and what to expect.

They [Sher] truly make the process as easy as possible for you. Everything runs on-time and almost seamlessly. Everyone, even doctors, email with you in record time. It's a warm, inviting environment, and staff take the time to get to know you. I'd never go anywhere else!...ackie, who communicates test results and instructions, is absolutely wonderful! She's friendly and greets each patient, and she's very efficient at communicating instructions and calling in prescriptions.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is the best doctor I've ever had...I often say to friends and family that I wish Dr. Dicken could be my doctor for everything! It's a very difficult process, but I got better results each cycle and didn't give up because of her excellent care. She is very thorough, pragmatic, and individualizes treatment. She found a number of things that were missed by my previous doctor. She explains treatment and procedures, so that you know her rationale and what to expect. She always has recommendations to improve the next cycle, and her recommendations always are a good balance of proven treatments and the latest research.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Communicate openly and honestly with Dr. Dicken--she really listens and respects patient concerns, questions, and wishes. When she makes a recommendation or communicates test results (you'll never need to follow up to get test results on time!), she asks what questions you have rather than asking if you have any questions. I was open about some embarrassing things and never been met with judgement, which is very different from my experiences with other doctors. My results and overall experience were definitely been much better because of it.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

My treatment was highly individualized, and my care was very hands-on. Dr. Dicken makes recommendations based on medical needs but takes your preferences and resources into consideration as well. Somehow, she managed to recite almost all my numerous test results and numbers off the top of her head during appointments. She always mentioned treatment costs upfront as well as potential savings. Since I prefer less medication, Dr. Dicken always explained why she recommends a new medication or increase in dosage. I appreciated that I was informed and involved in my healthcare decisions.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Dr. Dicken individualized my protocols and changed them as necessary based on my response and test results. I've done both natural and medicated transfer cycles. She added supplements and anticoagulants based on immune and clotting test results. She used protocols with letrozole and lupron to address my ongoing receptivity problems and abnormal uterine biopsy results. I got better results each cycle and finally was successful.

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jackie)

Jackie, who communicates test results and instructions, is absolutely wonderful! She's friendly and greets each patient, and she's very efficient at communicating instructions and calling in prescriptions. The other nurses (it's changed a bit) that meet with you before your cycle are less helpful and often get instructions and information incorrect.

Describe your experience with Sher Fertility Solutions New York.

They truly make the process as easy as possible for you. Everything runs on-time and almost seamlessly. Everyone, even doctors, email with you in record time. It's a warm, inviting environment, and staff take the time to get to know you. I'd never go anywhere else!

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

Luckily, my insurance covered the majority of my costs. I chose to do a few more experimental tests that weren't covered by insurance, but they weren't pushed on me and the costs were made clear upfront. I've had a few errors on my bills, but they've been cleared up pretty easily. The biggest hurdle was the initial financial consult, but everything has been fine since.

What specific things went wrong at Sher Fertility Solutions New York?

Provided conflicting information

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016, Successful

10

Age 32

1 Fertility Medications

Recurrent Pregnancy Loss

European

Income $200K - $499K

Lawyer

Only Doc Seen

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken took the time to discuss the issues we were having with recurrent miscarriages thoroughly with both me and my husband. She was kind and warm, but also gave us space to make decisions on our own. She really seems to understand how to support her patients while still giving them the space to deal with an intensely private matter...Dr. Dicken started treatment by meeting with my husband and I for a long period of time, covering every detail of our history. She then laid out a course of potential next steps and treatment, explaining the level of invasiveness of each step. She recommended starting with the least invasive course to gather information and then proceeding from there...

The [Sher -Manh] clinic is great - easy to get an appointment, little waiting time, friendly staff. The office is being renovated and the newer floors are beautiful - older floors are fine but a little dark...The staff was very informed and helpful. They were able and willing to answer questions, and consulted the doctor and got back to me in a timely manner whenever I had concerns...

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken started treatment by meeting with my husband and I for a long period of time, covering every detail of our history. She then laid out a course of potential next steps and treatment, explaining the level of invasiveness of each step. She recommended starting with the least invasive course to gather information and then proceeding from there. She explained the details and purpose of each test and treatment in detail. We were experiencing recurrent miscarriages and she recommended genetic testing for both parents, and a round of Clomid based on our discussion of the timing of my cycles, in an attempt to control the timing of ovulation and improve egg quality. She discovered a few genetic mutations on my genetic test that can affect folic acid levels and can contribute to clotting, resulting in pregnancy loss. She prescribed medications to address the issue and I become pregnant with my son the next cycle abd delivered a healthy baby in September 2016.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Come prepared with as much information as you can - dates, cycle tracking, anecdotal evidence of how you have felt and reacted while trying to get pregnant or during other treatments. Dr. Dicken will gather as much information as possible and factor it into her recommendation. I was impressed that she looked at the length of my cycles, the timing of ovulation according to ovulation strips, the timing of my miscarriages, and noticed a pattern of Kate ovulation. I was glad I had tracked this information. She us extremely thorough.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken took the time to discuss the issues we were having with recurrent miscarriages thoroughly with both me and my husband. She was kind and warm, but also gave us space to make decisions on our own. She really seems to understand how to support her patients while still giving them the space to deal with an intensely private matter.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Letrozole to stimulate earlier ovulation, before degradation of egg begins. Aspirin during conception and blood thinners after conception to prevent clots, after genetic testing revealed predisposition to clotting. High dose folic acid after genetic testing revealed mutation affecting folate levels. High dose omega 3 after natural killer assay was slightly elevated.

Describe your experience with the nursing staff at Sher Fertility Solutions New York.

The staff was very informed and helpful. They were able and willing to answer questions, and consulted the doctor and got back to me in a timely manner whenever I had concerns.

Describe your experience with Sher Fertility Solutions New York.

the clinic is great - easy to get an appointment, little waiting time, friendly staff. The office is being renovated and the newer floors are beautiful - older floors are fine but a little dark.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

I don't remember exact costs but I had good health coverage for these issues. I do recall that Dr Dicken was careful to warn about costs that might not be covered by insurance. The clinic also offers a financial counselor to meet with you at the beginning of treatment, but because my treatments were minimal and my health coverage was good we didn't have such a meeting.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016, Successful

10

Age 31

1 IUI

Male Factor

European

Income $100K - $199K

Teacher

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

From our first consultation, Dr. Dicken really made an effort to get to know us. She was always available to answer any questions over email, and her tone was always warm and professional. Even when she had bad news to deliver, Dr. Dicken was straightforward but still encouraging...For my IUI cycle, I saw Dr. Dicken for all monitoring appointments. She prescribed me Clomid, and then Ovidrel...Dr. Dicken is very knowledgeable, and thoroughly explains every step of the process.

her has a nice office space, conveniently located in midtown. We never had to wait for an appointment! They opened at 8:00, which allowed me to come in for monitoring before work. They are able to check what your insurance covers before you start treatment, and are organized with billing...The nurses were friendly and professional, and provided great care...She [Dr. Dicken] was always available to answer any questions over email, and her tone was always warm and professional.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is very knowledgeable, and thoroughly explains every step of the process. From our first meeting, I trusted her expertise and knew I was in capable hands. She helps you decide what is best for you as a couple and doesn't force anything on you. Moreover, Dr. Dicken is kind and friendly, which made the whole process less intimidating. I cannot recommend her highly enough!

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Don't be shy to ask questions! Dr. Dicken is great at breaking down complicated test results and procedures, and is always accessible over email.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

From our first consultation, Dr. Dicken really made an effort to get to know us. She was always available to answer any questions over email, and her tone was always warm and professional. Even when she had bad news to deliver, Dr. Dicken was straightforward but still encouraging. Believing that she really cares for her patients helped me remain optimistic throughout the process.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

For my IUI cycle, I saw Dr. Dicken for all monitoring appointments. She prescribed me Clomid, and then Ovidrel. My husband's counts had been all over the place, and the sample for the IUI wasn't ideal, but it was successful! Dr. Dicken timed it perfectly, and it resulted in a healthy full-term pregnancy.

Describe your experience with the nursing staff at Sher Fertility Solutions New York.

The nurses were friendly and professional, and provided great care.

Describe your experience with Sher Fertility Solutions New York.

Sher has a nice office space, conveniently located in midtown. We never had to wait for an appointment! They opened at 8:00, which allowed me to come in for monitoring before work. They are able to check what your insurance covers before you start treatment, and are organized with billing.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

I have GHI, and my treatment was covered. Each visit did have a $50 copay.

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

We did not do IVF, but Dr. Dicken carefully monitored my follicles before IUI, so as not to risk multiple pregnancies.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016, Successful

10

9

Age 39

1 IUI

1 IVF

Unexplained

European

Income $50K - $99K

Marketer or PR

Only Doc Seen

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

She [Dr. Cary Dicken] was very honest in predicting our chances and I had the impression she tried everything to enhance our chances to get pregnant. She even gave us some extra medication for free when ours ran out and she felt like I need another injection before egg retrieval. She always made me feel welcome, understood and secure. I loved having her as my doctor in this critical, emotional challenging time.

I was on a "cheaper" low-stimulation plan which SHER institute doesn't offer anymore...the girls at the reception desk are not so well trained. For example, I was denied an appointment because the girl didn't know the difference between starting a cycle and doing some pre-testing. I had to contact the doctor directly who sorted things out very quickly... The doctors working there are all at the top of their field and have great bedside manners. The clinic treats you like a human being. You see one doctor all the time. The rooms are friendly and clean.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Cary Dicken is very understanding and top-notch in her field. We did one round of IVF with my own eggs with her and we got pregnant immediately. Before, we did an IUI with her which didn't result in a pregnancy. She advised us to go do IVF to increase our chances which we did and ended up with a beautiful baby boy. I saw Dr. Dicken every visit (apart from the egg retrieval which was on a weekend with another great doctor on duty). She always made me feel good and optimistic about the whole process. I especially liked that she also answers emails quickly and detailed. Dr. Dicken explains things very easily which was important since I am not a native speaker. I felt that she did her best in giving us the best chance to conceive. What I like most about her is her warm, caring personality. I would recommend her to anybody who wants to do IVF.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Just rest assured hat you are in good hands with her and that she will do the best to get you pregnant.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken has wonderful bedside manners. She answered all our questions in great detail. She even replied fast to emails. She was very honest in predicting our chances and I had the impression she tried everything to enhance our chances to get pregnant. She even gave us some extra medication for free when ours ran out and she felt like I need another injection before egg retrieval. She always made me feel welcome, understood and secure. I loved having her as my doctor in this critical, emotional challenging time.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

I was on a low stimulation plan since my ovarian reserve was still good for my age (38 at the time of treatment). I was a case of unexplained infertility so I didn't have any known issues apart from being Vitamin D insufficient which Dr. Dicken found out in preliminary tests. I also did a genetic test as recommended by Dr. Dicken. The test revealed that I have a MTFHR Mutation, so Dr. Dicken prescribed me extra Folate. Overall, I didn't encounter any problems with the medication. I felt that her treatment plan was excellent.

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Melissa)

Melissa who was my nurse coordinator did a good job explaining how to do all the injections and kept me updated about the next steps in the procedure. She was a little bit reserved and could have been a little bit more compassionate. We communicated a lot by email and she always replied in a timely manner. There was another nurse whom I particularly grew fond of. Her name is Jacqueline. She was so welcoming and nice. She really helped me go through the whole process.

Describe your experience with Sher Fertility Solutions New York.

SHER institute is a great clinic to do your IVF with. The doctors working there are all at the top of their field and have great bedside manners. The clinic treats you like a human being. You see one doctor all the time. The rooms are friendly and clean. The downside, they are very pricey, when you have to pay out of your own pocket. They don't offer any grants or discounts for people who don't make so much money like other clinics do. The accounting department is horrible. They gave us a lot of stress with wrong invoices. For example, they charged us for egg freezing while we didn't have anything to freeze. This was not only unprofessional, it was also very insensitive because we would have loved to have more embryos to try for a second child. Also, the girls at the reception desk are not so well trained. For example, I was denied an appointment because the girl didn't know the difference between starting a cycle and doing some pre-testing. I had to contact the doctor directly who sorted things out very quickly.

Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.

The monitoring appointments fit well into my schedule and once I was there, the wait times weren't long. It was a pretty smooth process.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

I don't remember the exact amounts anymore. I was on a "cheaper" low-stimulation plan which SHER institute doesn't offer anymore.

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

We only had two embryos worth transferring. Given my age Dr. Dicken would have let us decide if two or three embryos were going to be transferred if we had enough.

What specific things went wrong at Sher Fertility Solutions New York?

Failed to call with results

Describe the specific things that went wrong at Sher Fertility Solutions New York.

I was denied an appointment for testing on my third day of my period because the nurse claimed that the Doctor doesn't accept new cycles anymore this month. I couldn't make her understand that I am not starting a cycle I just wanted to come in for a test which was discussed with the Doctor. I had to contact the Doctor and in the end did the test one month later.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2015 - 2016, Successful

10

Age 38 - 39

4 IUI

European

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken is an amazing doctor. She was constantly present wether it was during a visit, over the phone and through email. She answered every question clearly and non-judgmental can, even if it was a question that I had asked a ton of times before. I felt she truly understood what U was going through not only medically and emotionally and handle it in a delicate manner but still direct and professionally. When I found out I was pregnant she was just as excited for me.

The nurses and front desk [Sher Fertility NY] were a welcome sight durning such an emotional time. They understood the challenges of fertility and managing it with everyday life a family.... From the moment I walked in the door I was treated with compassion. The nurses knew my name, which made it feel like a comfortable place to be. My doctor was available, direct, but would consoul me when I needed it. I truly have wonderful memories from my experience, I can not think of any weaknesses.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is an amazing doctor. She was constantly present wether it was during a visit, over the phone and through email. She answered every question clearly and non-judgmental can, even if it was a question that I had asked a ton of times before. I felt she truly understood what U was going through not only medically and emotionally and handle it in a delicate manner but still direct and professionally. When I found out I was pregnant she was just as excited for me. I thought that was amazing because she sees so many people. But I felt I was the only one.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

No matter what you are thinking or feeling tell Dr. Dicken. She is understanding and kind. Dr. Dicken wants the same outcome as you and she truly cares.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

from the moment I walked in to Dr.Dickens office I was treated with such kindness. She was direct, but had a nice way of speaking to me. I left her office hopeful.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

We used clomid to help with the folicals.

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jacqueline Piccardo)

The nurses and front desk were a welcome sight durning such an emotional time. They understood the challenges of fertility and managing it with everyday life a family.

Describe your experience with Sher Fertility Solutions New York.

From the moment I walked in the door I was treated with compassion. The nurses knew my name, which made it feel like a comfortable place to be. My doctor was available, direct, but would consoul me when I needed it. I truly have wonderful memories from my experience, I can not think of any weaknesses.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

I would only have to pay our copay and for the shots, which were around $300. We also had to pay for some tests.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016, Successful

10

8

Age 37

6 IVF

PCOS

Poor Egg Quality

Unexplained

European

Income $100K - $199K

Business Executive

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Neutral

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

All the doctors at Sher are pretty good, but she [Dr Cary dicken] has been our favourite. She is young enough to know all the new treatment and not be stuck in her ways, but also has a good amount of experience....She is an extremely compassionate and competent doctor. Well informed and communicates clearly with her patients - and maybe most importantly listens to the patients and reassures them.

[Sher Fertility of New York] Weaknesses: Care coordination from cycle to cycle and payment procedures. Strengths: staff...10-15,000 per cycle all included with meds, but they do a package upgrade so that it is cheaper if you do 2nd and 3rd cycle with them....All the doctors at Sher are pretty good, but she [Dr Cary Dicken] has been our favourite. She is young enough to know all the new treatment and not be stuck in her ways, but also has a good amount of experience.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

She is an extremely compassionate and competent doctor. Well informed and communicates clearly with her patients - and maybe most importantly listens to the patients and reassures them.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

All the doctors at Sher are pretty good, but she has been our favourite. She is young enough to know all the new treatment and not be stuck in her ways, but also has a good amount of experience.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

All the nurses know me and my case by name. Dr Dicken has a wonderful bed side manner and is very responsive to questions. She is very compassionate.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Difficult to answer. I have a specific genetic disorder so the protocol was pretty standard (sorry I can't remember all the meds) - I had to get pgs on any embryos created. We had a good protocol to begin with during cycle 1, it was disastrous during cycle 2, so we changed it and found one that worked which produced 1-2 good embryos each cycle - which is the best we could have hoped for.

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jacqueline)

I think the only issue that I have with the clinic is that my care coordinator changes ...and I'm never quite sure who it is. However all the nurses are lovely and competent - Jacqueline, cindy, Melissa, bouchra, etc. This only became an issue when it came to calendars and medications. I would have liked to understand why medication (and dosage) was changed each round, often it was changed back when I questioned it because the meds where in similar categories...but then why change it at all to begin with?

Describe your experience with Sher Fertility Solutions New York.

Weaknesses: Care coordination from cycle to cycle and payment procedures. Strengths: staff

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

10-15,000 per cycle all included with meds, but they do a package upgrade so that it is cheaper if you do 2nd and 3rd cycle with them.

What specific things went wrong at Sher Fertility Solutions New York?

Failed to call in prescriptions to pharmacy
Failed to call with results
Failed to order appropriate test
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Canceled a cycle due to clinic error

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016, Successful

10

Age 31

1 IVF

European

Income $200K - $499K

Consultant

1st of 3 Docs

Donor Sperm

LGBTQ+

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken is in a league of her own. Her attitude and knowledge made for an excellent IVF experience. My wife and I were not only blessed with a positive outcome, but also felt totally cared for along the way. After quite a bit of fertility research, we had an initial meeting with Dr. Dicken to discuss our options. We quickly knew she was the best doctor and Sher the right practice to help us expand our family. The IVF process can seem quite overwhelming. Dr. Dicken and the wonderful staff at Sher made sure we had all appointments, calendars, RX’s, and most importantly knowledge along the way. The office is run like a well-oiled machine- rarely a wait, efficient and caring nurses, insurance know-how, and all services onsite. Another couple friend worked with Dr. Dicken/Sher as well; they had the same excellent results and glowing feedback. We enthusiastically recommend Dr. Dicken and Sher to anyone in need of their expertise.

Don't have any negative comments. Love that the practice [Sher Institute] has an office manager who researched our insurance coverage, then met with us to review costs ahead of time... this is a HUGE benefit. Scheduling was easy and appointments on time. We've had some invoice needs after our care, and appreciate how quickly we get responses and information via phone or email.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is in a league of her own. Her attitude and knowledge made for an excellent IVF experience. My wife and I were not only blessed with a positive outcome, but also felt totally cared for along the way. After quite a bit of fertility research, we had an initial meeting with Dr. Dicken to discuss our options. We quickly knew she was the best doctor and Sher the right practice to help us expand our family. The IVF process can seem quite overwhelming. Dr. Dicken and the wonderful staff at Sher made sure we had all appointments, calendars, RX’s, and most importantly knowledge along the way. The office is run like a well-oiled machine- rarely a wait, efficient and caring nurses, insurance know-how, and all services onsite. Another couple friend worked with Dr. Dicken/Sher as well; they had the same excellent results and glowing feedback. We enthusiastically recommend Dr. Dicken and Sher to anyone in need of their expertise.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

She is an excellent physician with a great staff. Take notes during an initial appointment but know she is available to answer any questions as you go along

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is in a league of her own. Her attitude and knowledge made for an excellent IVF experience. My wife and I were not only blessed with a positive outcome, but also felt totally cared for along the way. After quite a bit of fertility research, we had an initial meeting with Dr. Dicken to discuss our options. We quickly knew she was the best doctor and Sher the right practice to help us expand our family. The IVF process can seem quite overwhelming. Dr. Dicken and the wonderful staff at Sher made sure we had all appointments, calendars, RX’s, and most importantly knowledge along the way. The office is run like a well-oiled machine- rarely a wait, efficient and caring nurses, insurance know-how, and all services onsite. Another couple friend worked with Dr. Dicken/Sher as well; they had the same excellent results and glowing feedback. We enthusiastically recommend Dr. Dicken and Sher to anyone in need of their expertise.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

We used my eggs and my wife carried. Neither of us had any known fertility issues. Due to the way we wanted to have our child, IVF was the clear path. Dr. Dicken gave us options of a fresh transfer or a 5 day embryo, we chose the latter. Each process was clearly explained and we made the decision based on our preferred timeline. Felt 100% confident and very well educated

Describe your experience with the nursing staff at Sher Fertility Solutions New York.

They were the perfect compliment to Dr. Dicken's expertise. Warm, caring, quite proficient... we left feeling like family and always knew we were working with intelligent professionals too.

Describe your experience with Sher Fertility Solutions New York.

Don't have any negative comments. Love that the practice has an office manager who researched our insurance coverage, then met with us to review costs ahead of time... this is a HUGE benefit. Scheduling was easy and appointments on time. We've had some invoice needs after our care, and appreciate how quickly we get responses and information via phone or email.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

I don't recall exactly because we have insurance and were near our policy out of pocket max. Do remember thinking costs were very reasonable, inline with other practices researched, but with better care.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2015 - 2016, Unknown Success

10

Age 38 - 39

3 IUI

2 IVF

2 Egg Freezing

Diminished Ovarian Reserve

Tubal Blockage

European

Income $50K - $99K

Teacher

1st of 2 Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken was thorough and effective in identifying some problems I had with tubal blockage and low egg reserve....Dr. Dicken had the patience to answer my MILLION questions and gave me honest reassurance when I felt overwhelmed and afraid...She took me step by step through the process of IUI then IVF until I had my baby...The first IVF I think was rushed because she was trying to get it done before she herself left to have a baby. But the second round went perfectly. Dr. Dicken was patient with my constant questions and responded to a million emails.

The nursing staff [at Sher Fertility of NY] was very personal and compassionate. Also, they were very well informed and reassuring... I wish the hours went into the evening. Juggling work and treatment was very difficult. Also, I wish the financing staff were more readily available...Much of my treatment was covered by insurance but about a quarter of it was by me. Medications (and there were lots) was mostly covered, but I'm sure I spent a few thousand dollars on medication and treatment. Also, I have paid for egg freezing.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken was thorough and effective in identifying some problems I had with tubal blockage and low egg reserve. She also tested my husband's doer for amount and quality which were fine. She took me step by step through the process of IUI then IVF until I had my baby. I had a hysterioscopy first to clear my tubes. Then I started hormones and had to undergo three IUI. Dr. Dicken explained that IVF was more effective but I needed IUI's done before my insurance would cover IVF. She was correct. The second IVF resulted in a pregnancy. That IVF I didn't even need injections, just medications. The first IVF I think was rushed because she was trying to get it done before she herself left to have a baby. But the second round went perfectly. Dr. Dicken was patient with my constant questions and responded to a million emails.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Have your health records ready to go, like genetic and medical history.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken had the patience to answer my MILLION questions and gave me honest reassurance when I felt overwhelmed and afraid.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

I had a low egg reserve so a lot of my treatment was smoking up the eggs I had. She measured my hormone levels and gave me hormones in response.

Describe your experience with the nursing staff at Sher Fertility Solutions New York.

The nursing staff was very personal and compassionate. Also, they were very well informed and reassuring.

Describe your experience with Sher Fertility Solutions New York.

The clothes mix was well run. I wish the hours went into the evening. Juggling work and treatment was very difficult. Also, I wish the financing staff were more readily available.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

Much of my treatment was covered by insurance but about a quarter of it was by me. Medications (and there were lots) was mostly covered, but I'm sure I spent a few thousand dollars on medication and treatment. Also, I have paid for egg freezing.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2015, Successful

10

Age 34

2 IVF

1 Embryo Freezing

Diminished Ovarian Reserve

Endometriosis

East Asian

Income $200K - $499K

1st of 2 Docs

3 IUI With Other Docs

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

She [Dr. Dicken] is easy to talk to and cares about her patients. She thoroughly answers all questions her patients have and makes herself available by email which was a real blessing. I felt comfortable asking her questions that may have otherwise been uncomfortable to ask should I have had a different doctor (about bleeding I was having etc). I attribute this to her warm, easy-going personality...

There are several doctors in the group [at Sher - Manh] and they communicate with each other to get advice about their patients. I really like that. It was great to know that my doctor was getting input from more than one physician about my situation and how to best help me...The staff at Sher NYC is okay. They can do a better job of providing thorough and complete information to patients since they are the ones who make phone calls to patients and regularly provide them with information about next steps during treatment...

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is a knowledgeable doctor with excellent bedside manner. She is easy to talk to and cares about her patients. She thoroughly answers all questions her patients have and makes herself available by email which was a real blessing. I felt comfortable asking her questions that may have otherwise been uncomfortable to ask should I have had a different doctor (about bleeding I was having etc). I attribute this to her warm, easy-going personality. I went through 2 IVF cycles with Dr. Dicken and the 2nd cycle resulted in my husband and I having two beautiful twin boys! We couldn't be happier with our experience and highly recommend Dr. Dicken to anyone considering IVF treatment.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Don't be afraid to reach out and ask her about concerns you have (I even sent her a picture of a bloody pad)!

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken is warm and personable. She is very responsive to email and genuinely cares about her patients and their results. I felt comfortable asking her any questions I had and she was always patient and thoughtful when answering. I never felt rushed out of her office and felt well taken care of by her.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

My 2nd IVF cycle we used a treatment where we quieted down the endometriosis I had. I was given 1 shot every month for 3 months so that my eggs could grow without the endo interfering with their growth. I think this was a key factor in my ability to get pregnant in my 2nd IVF cycle.

Describe your experience with your nurse at Sher Fertility Solutions New York.

The staff at Sher NYC is okay. They can do a better job of providing thorough and complete information to patients since they are the ones who make phone calls to patients and regularly provide them with information about next steps during treatment.

Describe your experience with Sher Fertility Solutions New York.

There are several doctors in the group and they communicate with each other to get advice about their patients. I really like that. It was great to know that my doctor was getting input from more than one physician about my situation and how to best help me.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

My treatment was largely covered by my insurance. I think that the overall cost of care was somewhere in the $4,000 to $7,000 dollar range per IVF cycle.

What specific things went wrong at Sher Fertility Solutions New York?

Provided conflicting information
Failed to convey critical information

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

Unknown Success

10

1 IVF

Diminished Ovarian Reserve

Endometriosis

Uterine Fibroids

European

Black or African-American

Native American

Income $50K - $99K

2nd of 2 Docs

7 IUI With Other Docs

1 IVF With Other Docs

Donor Sperm

LGBTQ+

Strongly Recommends

Success w/ Doc Not sure

Review of

Cary Dicken Sher Fertility Solutions New York

Dr Dicken emails with me personally, takes my ideas seriously, and based my treatment on what was going on with my body, not just standard clinic protocol. I felt like she is really invested in coming up with something that will work for me...The experience has felt much more respectful and caring. She listens, explains things patiently, and tries to be prepared for all roadblocks...I have endometriosis and my first IVF cycle the clinic would only do a 5 day blastocyst transfer and none of my embryos made it to 5 days. She thinks endo can make it harder for them to last til 5 in the lab so wanted to try a day 3 freeze.

all the staff are kind and friendly. It's a small clinic [Sher] and I didn't feel like a number in a factory. It's in busy Midtown Manhattan so don't try to drive and park...Jacqueline and Marian responded really promptly when I had questions or needed coordination with my old clinic who was still doing most of the monitoring. It was night and day between communication response times with Sher and my former clinic. Jacqueline made me feel really good when I showed up in NY, chatting and laughing with me.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Honestly, even if this doesn't work, I'm glad we tried our 2nd IVF with Dr. Dicken instead of staying at our old clinic. The experience has felt much more respectful and caring. She listens, explains things patiently, and tries to be prepared for all roadblocks.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Have all your tests and documentation ready for her to review. Tell her your concerns.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Dr Dicken emails with me personally, takes my ideas seriously, and based my treatment on what was going on with my body, not just standard clinic protocol. I felt like she is really invested in coming up with something that will work for me.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

I have endometriosis and my first IVF cycle the clinic would only do a 5 day blastocyst transfer and none of my embryos made it to 5 days. She thinks endo can make it harder for them to last til 5 in the lab so wanted to try a day 3 freeze. My first IVF I also had a split cohort of eggs growing at different rates. Because of this, she chose not to start me on BCP, but instead a week of estrogen priming, then 225 gonal f and 75 mg menopur. She also let me try Human Growth Hormone for 5 days, which my former clinic refused to do. Ganirelix the last few days. My eggs all grew at the same rate this time, meaning we could retrieve almost all.

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jacqueline Piccardo and Marian Gerges)

Jacqueline and Marian responded really promptly when I had questions or needed coordination with my old clinic who was still doing most of the monitoring. It was night and day between communication response times with Sher and my former clinic. Jacqueline made me feel really good when I showed up in NY, chatting and laughing with me.

Describe your experience with Sher Fertility Solutions New York.

Dr. Dicken is on the 6th floor which is decorated really nicely and feels good to be in. The 3rd floor where I had to go a couple times for monitoring, isn't as nice. But all the staff are kind and friendly. It's a small clinic and I didn't feel like a number in a factory. It's in busy Midtown Manhattan so don't try to drive and park.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

My insurance covered it, so I had the percentage that they don't pay for, plus $400 for HGH which they don't cover, plus travel and lodging for the 5 days I had to be in NY for monitoring before egg retrieval. As well as cost for donor sperm and embryo freezing.

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

They will transfer 3 for my age group.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016, Successful

10

Age 37

1 IVF

PCOS

European

Income $50K - $99K

Nurse or HC Services

1st of 2 Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken was very professional, accomodating and understanding. She is easy to reach and answers emails promptly. All appointments were right on schedule, never felt rushed and all questions were answered. Was pleased to know that patients' requests and considerations regarding treatment plan were taken into account and changes were made as needed during treatment plan. Good to know that patient's opinion also means something during this difficult journey.

All staff [at Sher - Manh] was easy to reach, professional, all issues were resolved on the same day. For example medication prescription issues...Keep track of what you do. If you send fax then call and confirm your fax was recieved, stay on top of things, ask questions, double check things if needed...Personalized care, short wait time, individual approach. Same doctors, same nurses, small practice, feels like home, not like factory....Good to know that patient's opinion also means something during this difficult journey.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken was very professional, accomodating and understanding. She is easy to reach and answers emails promptly. All appointments were right on schedule, never felt rushed and all questions were answered. Was pleased to know that patients' requests and considerations regarding treatment plan were taken into account and changes were made as needed during treatment plan. Good to know that patient's opinion also means something during this difficult journey.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

General advice for all patients undergoing fertility treatments - read, read and read. Be prepared when you go on interview so you can have a conversation. Be your own advocate, know your own history, do research on all procedures. This knowledge will not only allow you to get the best results but will also save you a lot of money.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Personalized care, short wait time, individual approach. Same doctors, same nurses, small practice, feels like home, not like factory.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Antagonist protocol, 3 day transfer, all to freeze.

Describe your experience with your nurse at Sher Fertility Solutions New York.

All staff was easy to reach, professional, all issues were resolved on the same day. For example medication prescription issues.

Describe your experience with Sher Fertility Solutions New York.

Keep track of what you do. If you send fax then call and confirm your fax was recieved, stay on top of things, ask questions, double check things if needed.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

Mostly paid by insurance, 25 % copayment

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

Dr. Dicken did have a preference to transfer the least number of embryos.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2015 - 2016, Successful

10

Age 36 - 37

1 IVF

Anovulation

Recurrent Pregnancy Loss

Black or African-American

Income $0 - $49K

Lawyer

5th of 5 Docs

2 IUI With Other Docs

4 IVF With Other Docs

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Cary was very candid and paid extreme attention to detail. I connected with her from the very first day. She took her time to review all my test results and explained clearly the best course of treatment. She insisted that I see other specialist in relation to other health issues I had and intact communicated with those specialist...She was very firm and I'm now grateful for it....Cary L Dicken was very thorough and gave me her time absolutely.

A very organised and we'll put together clinic [Sher - Manh]. Pay extreme attention to detail. Communication is key to them. I. Got a call reminding me of all appointments and what's expected of me. I didn't feel alone at any point...She [nurse] communicated clearly my treatment regimen. She also helped with procurement of my medication...Clinic and medication cost about 20000 dollars...the blastocyte was transferred on day 5

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Cary was very candid and paid extreme attention to detail. I connected with her from the very first day. She took her time to review all my test results and explained clearly the best course of treatment. She insisted that I see other specialist in relation to other health issues I had and intact communicated with those specialist. She made sure :that health wise, I was ready to Cary a pregnancy

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Listen to Cary and trust her

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Cary L Dicken was very thorough and gave me her time absolutely. She was very candid and ensured I was in best of health before starting the fertility treatment. It was obvious she was not: desperate to collect my money and commence treatment until she was sure that my body was ready to carry a pregnancy. She was very firm and I'm now grateful for it.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Can't remember the details but I know the blastocyte was transferred on day 5

Describe your experience with your nurse at Sher Fertility Solutions New York.

She communicated clearly my treatment regimen. She also helped with procurement of my medication

Describe your experience with Sher Fertility Solutions New York.

A very organised and we'll put together clinic. Pay extreme attention to detail. Communication is key to them. I. Got a call reminding me of all appointments and what's expected of me. I didn't feel alone at any point

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

Clinic and medication cost about 20000 dollars

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

Cary Dicken advised me to transfer a single embryo because of my history. I lost an 18 weeks twin pregnancy the previous year and suggested it was better not to risk a multiple pregnancy

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2015, Successful

10

Age 36

5 IUI

1 IVF

Endometriosis

European

Income $100K - $199K

3rd of 5 Docs

2 IUI With Other Docs

Donor Sperm

LGBTQ+

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Dr. Dicken was the third doctor I met with and for whatever reason I knew she would be the doctor that would finally make us parents. I have a sexual assault history and I felt comfortable disclosing this information to her. Before we completed the egg retrieval my anxiety was sky high because I was going to be unconscious-this made me feel extremely vonerable. After discussing my history and anxiety, Dr. Dicken listened with an open mind and reassured me. After that I was mentally ready to finally move forward with IVF.

Most of the nurses [at Sher Fertility of New York] were caring, but Jackie went above and beyond. When we found out we had a chemical pregnancy, Jackie gave me the warmest, comferting hug. She gave us hope that the process would work.... I had a tricky schedule and the clinic was able to work around my availability.... My only issue with the clinic is scheduling appointments. They will not schedule out appointmeant too far in advance for minetering.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Dr. Dicken was the third doctor I met with and for whatever reason I knew she would be the doctor that would finally make us parents. I have a sexual assault history and I felt comfortable disclosing this information to her. Before we completed the egg retrieval my anxiety was sky high because I was going to be unconscious-this made me feel extremely vonerable. After discussing my history and anxiety, Dr. Dicken listened with an open mind and reassured me. After that I was mentally ready to finally move forward with IVF.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Trust the process

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

She always listened to our questions and concerns. Even thought she was the doctor, she valued our opinion during our treatment.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

For UIU, we switched from clomid to letrozole because it was better for my lining. The first round of IVF we used birth control but after we canceled that round we left our birth control because I was a slow responder.

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jackie P)

Most of the nurses were caring, but Jackie went above and beyond. When we found out we had a chemical pregnancy, Jackie gave me the warmest, comferting hug. She gave us hope that the process would work.

Describe your experience with Sher Fertility Solutions New York.

My only issue with the clinic is scheduling appointments. They will not schedule out appointmeant too far in advance for minetering.

Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.

I had a tricky schedule and the clinic was able to work around my availability.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

UIU's at the time, out of pocket cost roughly $650, since then the entire IUI procedure now costs around $950 a cycle.

Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.

We transferred both eggs because of my low numbers and age.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2016 - 2017, Successful

10

Age 40 - 41

3 IVF

European

Only Doc Seen

Strongly Recommends

Successful

Review of

Cary Dicken Sher Fertility Solutions New York

Cary Dicken is a wonderful doctor who really cares about her patients. She answers her e-mails right away, makes time for each patient to ask questions or raise concerns both in person and over the phone. She is calm, nurturing and honest. The way she delivers information is with respect and care. She has amazing communication skills....I love Sher and would highly recommend them to anyone seeking fertility treatment.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

I highly recommend Cary Dicken to anyone who is exploring fertility treatment. I plan on going back to her again soon. She is one of the best doctors I have ever been to. She is kind, caring and sympathetic.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

See her as soon as you can so she can explore all options with you.

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Cary Dicken is a wonderful doctor who really cares about her patients. She answers her e-mails right away, makes time for each patient to ask questions or raise concerns both in person and over the phone. She is calm, nurturing and honest. The way she delivers information is with respect and care. She has amazing communication skills.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

I first went through blood work and for an HSG test with a radiologist. The doctor she recommended was outstanding. I then took oralmedications and injections to prepare for egg retrieval. On the 3rd try I became pregnant. She was there every step of the way!

Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Mellissa was the nurse and Jacqueline was her Coordinator. They were outstanding!)

Mellissa and Jaqueline were both amazing.

Describe your experience with Sher Fertility Solutions New York.

I love Sher and would highly recommend them to anyone seeking fertility treatment.

Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.

They were very accommodating with my work schedule.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

Mine were mostly covered by my insurance plan. If I had to pay out of pocket they looked to be fair.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

2017, Unknown Success

10

Age 34

2 IUI

Unexplained

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

Cary Dicken Sher Fertility Solutions New York

Cary [Dr. Dicken] is warm, smart, and professional. She has a friendly demeanor but still feels like your doctor...Cary did some very specific blood work for me that detected an elevated prolactin level, which may have been contributing to implantation problems. Along with prescribing a medicine for that, she also sent me for an MRI to make sure there wasn't something more serious causing that- very thorough...Pleasant, intelligent, answers all questions and emails.

[At Sher Fertility] I needed to get my ovidril injection ordered within a specific time frame due to travel needs and delivery times. The nurses were aware, but the attending doctor (not Dr Dicken) did not sign off on the prescription til the following day. This caused me to run around last minute to get it from a pharmacy in the city that didn't take my insurance: I had to pay $160 out of pocket...[The nurses are] Good with blood work, more attentive...The office is clean and bright, with tea in the waiting room – does not feel dreary like a hospital.

How was your experience with Cary Dicken at Sher Fertility Solutions New York?

Cary is warm, smart, and professional. She has a friendly demeanor but still feels like your doctor. The office is clean and bright, with tea in the waiting room – does not feel dreary like a hospital.

What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?

Trust her!

During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?

Pleasant, intelligent, answers all questions and emails.

Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.

Cary did some very specific blood work for me that detected an elevated prolactin level, which may have been contributing to implantation problems. Along with prescribing a medicine for that, she also sent me for an MRI to make sure there wasn't something more serious causing that- very thorough.

Describe your experience with the nursing staff at Sher Fertility Solutions New York.

Good with blood work, more attentive

Describe your experience with Sher Fertility Solutions New York.

The office is clean and bright, with tea in the waiting room – does not feel dreary like a hospital.

Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.

Covered by insurance so far

What specific things went wrong at Sher Fertility Solutions New York?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Sher Fertility Solutions New York.

I needed to get my ovidril injection ordered within a specific time frame due to travel needs and delivery times. The nurses were aware, but the attending doctor (not Dr Dicken) did not sign off on the prescription til the following day. This caused me to run around last minute to get it from a pharmacy in the city that didn't take my insurance: I had to pay $160 out of pocket.

10

Doctor

Cary Dicken

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Sher Fertility Solutions New York

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Cary Dicken Sher Fertility Solutions New York

Cary Dicken

RMA Long Island IVF (formerly Long Island IVF)

Education

How Doctor Communicates

RMA Long Island IVF (formerly Long Island IVF)
Rated 9.4

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Cary Dicken

RMA Long Island IVF (formerly Long Island IVF)

Education

How Doctor Communicates

RMA Long Island IVF (formerly Long Island IVF)Rated 9.4Strongly recommend: 88%Neutral: 7%Don't recommend: 5%9.4

31 patient reviews filtered by:

Learn from top medical experts

RMA Long Island IVF (formerly Long Island IVF)
Rated 9.4