Rated 8.6
Strongly recommend: 72%Neutral: 15%Don't recommend: 12%8.6
72% strongly recommend
39 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.2
8.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Albert Einstein
Residency
Columbia
Fellowship
Albert Einstein

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Cary Dicken works in 1 office at

RMA Long Island IVF (formerly Long Island IVF)
Rated 9.3
Strongly recommend: 85%Neutral: 9%Don't recommend: 6%9.3

Explore Clinic
Melville
8 Corporate Center Dr
Melville, NY 11747

39 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
8
NPS
6
Age 34 - 35
3 IUI
Donor Eggs
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Donor Sperm
Neutral
Doesn't Recommend
Successful
Dr. Dicken is qualified and professional. I am very happy that I was able to deliver a healthy child with her intervention. She was flexible about trying both IUI with my own eggs and transfer of donated embryos, as well as with different levels of medication with each IUI...Dr. Dicken is professional and friendly. I appreciate that she is available by email...
Consider the team and not just the MD. All staff members impact your care...I had to ask for instructions [at Sher Fertility] when I started injecting my medication; instruction was not offered. The nurse was rushed and the encounter was not helpful. The clinic's practice was to provide a link to a YouTube video, which did not exactly mirror my own situation. I had to rely on verbal advice from a nurse friend, by phone.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is qualified and professional. I am very happy that I was able to deliver a healthy child with her intervention. She was flexible about trying both IUI with my own eggs and transfer of donated embryos, as well as with different levels of medication with each IUI.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Consider the team and not just the MD. All staff members impact your care.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is professional and friendly. I appreciate that she is available by email.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Three IUIs, each with increasing levels of ovulation monitoring and ovulation-producing medication. Then two transfers of privately donated embryos, under anesthesia.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Yes, but don't remember)
I had to ask for instructions when I started injecting my medication; instruction was not offered. The nurse was rushed and the encounter was not helpful. The clinic's practice was to provide a link to a YouTube video, which did not exactly mirror my own situation. I had to rely on verbal advice from a nurse friend, by phone.
Describe your experience with Sher Fertility Solutions New York.
The clinic is pleasant and clean. I occasionally had a hard time being buzzed in first thing in the morning. The staff was solicitous, but throughout my long treatment process, problems arose. I was given conflicting or incorrect advice about obtaining medical records, when to fast vs. not fast before a procedure, when to have an empty vs. full bladder before a procedure, whether to take certain medications while fasting.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
I do not remember. They were comparable to other facilities in the area, but a bit lower.
What specific things went wrong at Sher Fertility Solutions New York?
  • Provided conflicting information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
Please see previous narrative.
8
Doctor
Cary Dicken
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
6
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Anovulation
Recurrent Pregnancy Loss
Black or African-American
Income $0 - $49K
Lawyer
5th of 5 Docs
2 IUI With Other Docs
4 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Cary was very candid and paid extreme attention to detail. I connected with her from the very first day. She took her time to review all my test results and explained clearly the best course of treatment. She insisted that I see other specialist in relation to other health issues I had and intact communicated with those specialist...She was very firm and I'm now grateful for it....Cary L Dicken was very thorough and gave me her time absolutely.
A very organised and we'll put together clinic [Sher - Manh]. Pay extreme attention to detail. Communication is key to them. I. Got a call reminding me of all appointments and what's expected of me. I didn't feel alone at any point...She [nurse] communicated clearly my treatment regimen. She also helped with procurement of my medication...Clinic and medication cost about 20000 dollars...the blastocyte was transferred on day 5
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Cary was very candid and paid extreme attention to detail. I connected with her from the very first day. She took her time to review all my test results and explained clearly the best course of treatment. She insisted that I see other specialist in relation to other health issues I had and intact communicated with those specialist. She made sure :that health wise, I was ready to Cary a pregnancy
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Listen to Cary and trust her
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Cary L Dicken was very thorough and gave me her time absolutely. She was very candid and ensured I was in best of health before starting the fertility treatment. It was obvious she was not: desperate to collect my money and commence treatment until she was sure that my body was ready to carry a pregnancy. She was very firm and I'm now grateful for it.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Can't remember the details but I know the blastocyte was transferred on day 5
Describe your experience with your nurse at Sher Fertility Solutions New York.
She communicated clearly my treatment regimen. She also helped with procurement of my medication
Describe your experience with Sher Fertility Solutions New York.
A very organised and we'll put together clinic. Pay extreme attention to detail. Communication is key to them. I. Got a call reminding me of all appointments and what's expected of me. I didn't feel alone at any point
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
Clinic and medication cost about 20000 dollars
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Cary Dicken advised me to transfer a single embryo because of my history. I lost an 18 weeks twin pregnancy the previous year and suggested it was better not to risk a multiple pregnancy
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2016, Successful
NPS
10
NPS
10
Age 37
1 IVF
PCOS
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Dicken was very professional, accomodating and understanding. She is easy to reach and answers emails promptly. All appointments were right on schedule, never felt rushed and all questions were answered. Was pleased to know that patients' requests and considerations regarding treatment plan were taken into account and changes were made as needed during treatment plan. Good to know that patient's opinion also means something during this difficult journey.
All staff [at Sher - Manh] was easy to reach, professional, all issues were resolved on the same day. For example medication prescription issues...Keep track of what you do. If you send fax then call and confirm your fax was recieved, stay on top of things, ask questions, double check things if needed...Personalized care, short wait time, individual approach. Same doctors, same nurses, small practice, feels like home, not like factory....Good to know that patient's opinion also means something during this difficult journey.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken was very professional, accomodating and understanding. She is easy to reach and answers emails promptly. All appointments were right on schedule, never felt rushed and all questions were answered. Was pleased to know that patients' requests and considerations regarding treatment plan were taken into account and changes were made as needed during treatment plan. Good to know that patient's opinion also means something during this difficult journey.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
General advice for all patients undergoing fertility treatments - read, read and read. Be prepared when you go on interview so you can have a conversation. Be your own advocate, know your own history, do research on all procedures. This knowledge will not only allow you to get the best results but will also save you a lot of money.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Personalized care, short wait time, individual approach. Same doctors, same nurses, small practice, feels like home, not like factory.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Antagonist protocol, 3 day transfer, all to freeze.
Describe your experience with your nurse at Sher Fertility Solutions New York.
All staff was easy to reach, professional, all issues were resolved on the same day. For example medication prescription issues.
Describe your experience with Sher Fertility Solutions New York.
Keep track of what you do. If you send fax then call and confirm your fax was recieved, stay on top of things, ask questions, double check things if needed.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
Mostly paid by insurance, 25 % copayment
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Dr. Dicken did have a preference to transfer the least number of embryos.
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 36
5 IUI
1 IVF
Endometriosis
European
Income $100K - $199K
3rd of 5 Docs
2 IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Dicken was the third doctor I met with and for whatever reason I knew she would be the doctor that would finally make us parents. I have a sexual assault history and I felt comfortable disclosing this information to her. Before we completed the egg retrieval my anxiety was sky high because I was going to be unconscious-this made me feel extremely vonerable. After discussing my history and anxiety, Dr. Dicken listened with an open mind and reassured me. After that I was mentally ready to finally move forward with IVF.
Most of the nurses [at Sher Fertility of New York] were caring, but Jackie went above and beyond. When we found out we had a chemical pregnancy, Jackie gave me the warmest, comferting hug. She gave us hope that the process would work.... I had a tricky schedule and the clinic was able to work around my availability.... My only issue with the clinic is scheduling appointments. They will not schedule out appointmeant too far in advance for minetering.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken was the third doctor I met with and for whatever reason I knew she would be the doctor that would finally make us parents. I have a sexual assault history and I felt comfortable disclosing this information to her. Before we completed the egg retrieval my anxiety was sky high because I was going to be unconscious-this made me feel extremely vonerable. After discussing my history and anxiety, Dr. Dicken listened with an open mind and reassured me. After that I was mentally ready to finally move forward with IVF.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Trust the process
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
She always listened to our questions and concerns. Even thought she was the doctor, she valued our opinion during our treatment.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
For UIU, we switched from clomid to letrozole because it was better for my lining. The first round of IVF we used birth control but after we canceled that round we left our birth control because I was a slow responder.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jackie P)
Most of the nurses were caring, but Jackie went above and beyond. When we found out we had a chemical pregnancy, Jackie gave me the warmest, comferting hug. She gave us hope that the process would work.
Describe your experience with Sher Fertility Solutions New York.
My only issue with the clinic is scheduling appointments. They will not schedule out appointmeant too far in advance for minetering.
Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.
I had a tricky schedule and the clinic was able to work around my availability.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
UIU's at the time, out of pocket cost roughly $650, since then the entire IUI procedure now costs around $950 a cycle.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
We transferred both eggs because of my low numbers and age.
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 34
2 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Cary [Dr. Dicken] is warm, smart, and professional. She has a friendly demeanor but still feels like your doctor...Cary did some very specific blood work for me that detected an elevated prolactin level, which may have been contributing to implantation problems. Along with prescribing a medicine for that, she also sent me for an MRI to make sure there wasn't something more serious causing that- very thorough...Pleasant, intelligent, answers all questions and emails.
[At Sher Fertility] I needed to get my ovidril injection ordered within a specific time frame due to travel needs and delivery times. The nurses were aware, but the attending doctor (not Dr Dicken) did not sign off on the prescription til the following day. This caused me to run around last minute to get it from a pharmacy in the city that didn't take my insurance: I had to pay $160 out of pocket...[The nurses are] Good with blood work, more attentive...The office is clean and bright, with tea in the waiting room – does not feel dreary like a hospital.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Cary is warm, smart, and professional. She has a friendly demeanor but still feels like your doctor. The office is clean and bright, with tea in the waiting room – does not feel dreary like a hospital.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Trust her!
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Pleasant, intelligent, answers all questions and emails.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Cary did some very specific blood work for me that detected an elevated prolactin level, which may have been contributing to implantation problems. Along with prescribing a medicine for that, she also sent me for an MRI to make sure there wasn't something more serious causing that- very thorough.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Good with blood work, more attentive
Describe your experience with Sher Fertility Solutions New York.
The office is clean and bright, with tea in the waiting room – does not feel dreary like a hospital.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
Covered by insurance so far
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Sher Fertility Solutions New York.
I needed to get my ovidril injection ordered within a specific time frame due to travel needs and delivery times. The nurses were aware, but the attending doctor (not Dr Dicken) did not sign off on the prescription til the following day. This caused me to run around last minute to get it from a pharmacy in the city that didn't take my insurance: I had to pay $160 out of pocket.
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 40 - 41
3 IVF
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Cary Dicken is a wonderful doctor who really cares about her patients. She answers her e-mails right away, makes time for each patient to ask questions or raise concerns both in person and over the phone. She is calm, nurturing and honest. The way she delivers information is with respect and care. She has amazing communication skills....I love Sher and would highly recommend them to anyone seeking fertility treatment.
Cary Dicken is a wonderful doctor who really cares about her patients. She answers her e-mails right away, makes time for each patient to ask questions or raise concerns both in person and over the phone. She is calm, nurturing and honest. The way she delivers information is with respect and care. She has amazing communication skills....I love Sher and would highly recommend them to anyone seeking fertility treatment.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
I highly recommend Cary Dicken to anyone who is exploring fertility treatment. I plan on going back to her again soon. She is one of the best doctors I have ever been to. She is kind, caring and sympathetic.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
See her as soon as you can so she can explore all options with you.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Cary Dicken is a wonderful doctor who really cares about her patients. She answers her e-mails right away, makes time for each patient to ask questions or raise concerns both in person and over the phone. She is calm, nurturing and honest. The way she delivers information is with respect and care. She has amazing communication skills.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
I first went through blood work and for an HSG test with a radiologist. The doctor she recommended was outstanding. I then took oralmedications and injections to prepare for egg retrieval. On the 3rd try I became pregnant. She was there every step of the way!
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Mellissa was the nurse and Jacqueline was her Coordinator. They were outstanding!)
Mellissa and Jaqueline were both amazing.
Describe your experience with Sher Fertility Solutions New York.
I love Sher and would highly recommend them to anyone seeking fertility treatment.
Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.
They were very accommodating with my work schedule.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
Mine were mostly covered by my insurance plan. If I had to pay out of pocket they looked to be fair.
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
9
NPS
7
Age 39
2 IVF
Black or African-American
Income $100K - $199K
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Dicken is incredibly kind, compassionate and a good listener. She did not sugarcoat bad news but was very sensitive to the stress we were under and always gave me time to make decisions and listened to my concerns and questions. She always responded to my emails...She is excellent in explaining options based on her assessment of your situation. She was realistic but hopeful. She said to me, "if you were my sister, I would tell you not to give up on your own eggs." and it almost made me cry because it felt so good to hear...
The nursing staff [at Sher - Manh] overall was wonderful, very supportive and kind, sometimes you had to follow-up with them to be sure that they got your meds orders in but they were very flexible and even allowed me to come into the office to get the sample meds for free once when I didn't have any left...Sher is a boutique clinic, you see your doctor when you go. They are very personalized. the only issue is with their billing, which is very disorganized...
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
She is excellent in explaining options based on her assessment of your situation. She was realistic but hopeful. She said to me, "if you were my sister, I would tell you not to give up on your own eggs." and it almost made me cry because it felt so good to hear.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Come in with all of your questions because she will make an effort to respond to them.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is incredibly kind, compassionate and a good listener. She did not sugarcoat bad news but was very sensitive to the stress we were under and always gave me time to make decisions and listened to my concerns and questions. She always responded to my emails.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Melissa)
The nursing staff overall was wonderful, very supportive and kind, sometimes you had to follow-up with them to be sure that they got your meds orders in but they were very flexible and even allowed me to come into the office to get the sample meds for free once when I didn't have any left.
Describe your experience with Sher Fertility Solutions New York.
Sher is a boutique clinic, you see your doctor when you go. They are very personalized. the only issue is with their billing, which is very disorganized.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
They are covered for the most part by insurance.
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Sher Fertility Solutions New York.
Mostly with the billing department, which is managed out of their vegas offices.
9
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
8
NPS
9
Age 45 - 46
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Teacher
Only Doc Seen
IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Dicken was thorough, professional, and informative. I never felt rushed or like I couldn’t or shouldn’t ask questions. She helped guide us to making decisions that would be best for us and keeping us fully aware of expectations and options...took the time to patiently answer all of my questions as well as considering my feelings and wishes in the process. She was informative but also kind and personable...
The nurses [at RMA Long Island IVF] were sweet and helpful. They were friendly and gentle and considerate. I felt like they went above and beyond to make each visit a positive experience...This clinic is accessible and helpful. All staff were professional and organized and informed. They responded promptly and thoroughly. Everyone was accommodating and supportive...
How was your experience with Cary Dicken at RMA Long Island IVF (formerly Long Island IVF)?
Dr. Dicken was thorough, professional, and informative. I never felt rushed or like I couldn’t or shouldn’t ask questions. She helped guide us to making decisions that would be best for us and keeping us fully aware of expectations and options.
During treatment, were you treated like a number or a human with Cary Dicken at RMA Long Island IVF (formerly Long Island IVF)?
Dr. Dicken took the time to patiently answer all of my questions as well as considering my feelings and wishes in the process. She was informative but also kind and personable.
Describe your experience with the nursing staff at RMA Long Island IVF (formerly Long Island IVF).
The nurses were sweet and helpful. They were friendly and gentle and considerate. I felt like they went above and beyond to make each visit a positive experience.
Describe your experience with RMA Long Island IVF (formerly Long Island IVF).
This clinic is accessible and helpful. All staff were professional and organized and informed. They responded promptly and thoroughly. Everyone was accommodating and supportive. We have been pleased with our experience so far.
Describe the costs associated with your care under Cary Dicken at RMA Long Island IVF (formerly Long Island IVF).
Insurance covered all costs except copays and the cost of the donor eggs.
8
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
9
Clinic
RMA Long Island IVF (formerly Long Island IVF)
Melville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2017, Successful
NPS
10
NPS
10
Age 31 - 33
2 Fertility Medications
PCOS
Ashkenazi Jewish
Income $50K - $99K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Dicken is smart, caring, compassionate. She understood the emotional implications that go along with treatment. She was always available and responded quickly to my emails. Can't recommend her more highly!!... At sher, you will not feel like your at a fertility factory but rather a human who she will care for and get to know !
It [Sher Fertility of New York] is a much smaller feel having some of the larger fertility clinics. I always felt well cared for by the front desk staff, nurses and of course Dr. Dicken.... At sher, you will not feel like your at a fertility factory but rather a human who she will care for and get to know !
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is smart, caring, compassionate. She understood the emotional implications that go along with treatment. She was always available and responded quickly to my emails. Can't recommend her more highly!!
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
She is the best! Call her for a consultation! You won't be disappointed. At sher, you will not feel like your at a fertility factory but rather a human who she will care for and get to know !
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is a warm, smart, caring doctor. She was always available to talk by email and wrote me personally to update me. I never felt like I was being treated at a factory. I felt cared for and important.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Letrozole, trigger shot & timed intercourse.
Describe your experience with Sher Fertility Solutions New York.
It is a much smaller feel having some of the larger fertility clinics. I always felt well cared for by the front desk staff, nurses and of course Dr. Dicken
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
She luckily accepted my insurance.
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
10
Age 37
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Business Executive
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
It was a personal experience. Dr. Dicken was quick to communicate via email and always explained her decisions - even ones I wasn't happy with. She was open to my suggestions and really made it a team effort...Estrogen priming with high dose Antagonist. I also did intralipid therapy and immune therapy that seemed to help tremendously.
It [Sher Fertility of New York] is a smaller clinic for NYC but felt very personable. I was able to feel comfortable and see my doctor for every monitoring appointment. that was a real plus....She was very helpful at explaining things and putting us at ease. The difference in results was day and night - and that had to do with her having a great bedside manner and listening to my worries and reservations.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
She was very helpful at explaining things and putting us at ease. The difference in results was day and night - and that had to do with her having a great bedside manner and listening to my worries and reservations.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
To ask questions because they will be answered. It was a partnership.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
It was a personal experience. Dr. Dicken was quick to communicate via email and always explained her decisions - even ones I wasn't happy with. She was open to my suggestions and really made it a team effort.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Estrogen priming with high dose Antagonist. I also did intralipid therapy and immune therapy that seemed to help tremendously.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: jackie)
they were all quick to email and very good at being supportive and nice.
Describe your experience with Sher Fertility Solutions New York.
It is a smaller clinic for NYC but felt very personable. I was able to feel comfortable and see my doctor for every monitoring appointment. that was a real plus.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
i was completely self pay. I did a two cycle package
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 35 - 36
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Dicken is approachable, direct and very up to date on recent developments in fertility technology. I had done a lot of research which she was very open to discussing. She’s also reachable via email and responds within 24 hours normally.... Trustworthy and knowledgeable. I saw her at every appointment. Very communicative and able to be reached directly via email. Only negative I can think of is the appointments are short / can sometimes feel slightly rushed.
This [Sher Fertility of NY] is a boutique clinic that makes you feel confident in your investment, both from a financial and time standpoint. You can book monitoring appointments which is a huge plus for anyone who’s also been treated at a “farm” like NYU or RMA. Only downside is some issues with billing - this department is not as organized as the doctors and nurses and I had some misunderstandings which had to be sorted out. Make sure you’re familiar with your coverage and are billed as such.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Trustworthy and knowledgeable. I saw her at every appointment. Very communicative and able to be reached directly via email. Only negative I can think of is the appointments are short / can sometimes feel slightly rushed.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
SIRM patients are often those who’ve not seen success elsewhere, so feel free to do research and come armed with what you’re looking for (how aggressive you’d like to move, concerns, etc).
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is approachable, direct and very up to date on recent developments in fertility technology. I had done a lot of research which she was very open to discussing. She’s also reachable via email and responds within 24 hours normally.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Letrezole, Ovidrel, IUI
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Nursing staff was very nice, organized and compassionate. They tended to rotate between doctors so I often saw different staff.
Describe your experience with Sher Fertility Solutions New York.
This is a boutique clinic that makes you feel confident in your investment, both from a financial and time standpoint. You can book monitoring appointments which is a huge plus for anyone who’s also been treated at a “farm” like NYU or RMA. Only downside is some issues with billing - this department is not as organized as the doctors and nurses and I had some misunderstandings which had to be sorted out. Make sure you’re familiar with your coverage and are billed as such.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
$1000-2000 for IUI and medication
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
NA
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call with results
Describe the specific things that went wrong at Sher Fertility Solutions New York.
Billing issues
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
9
Age 47 - 48
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Architect
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Dicken has always been very clear in her explanations and our expectations. She is been very easy to reach via phone or email and answered all of our questions in a very understandable way. She is also been very supportive from an emotional point of view...Thru frequent monitoring she adjusted my medications and stopped treatments if not worth it.
The entire team at [Sher Fertility Solutions New York] was easy to reach via phone or email. All the explanations along the way were very clear and communicated very well...The environment is nice and clean. The front-desk has been friendly and helpful. The wait was minimal and they were always trying to accommodate my schedule. They also took very good precautions during the Covid-19 epidemic.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Dr Dicken has always been very clear in her explanations and our expectations. She is been very easy to reach via phone or email and answered all of our questions in a very understandable way. She is also been very supportive from an emotional point of view. She gave us hope but at the same time she is been very "real".
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Ask any questions!
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Felt very comfortable with Dr. Dicken. Her explanations were very easy to understand.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
She managed my treatments very well. Thru frequent monitoring she adjusted my medications and stopped treatments if not worth it.
Describe your experience with your nurse at Sher Fertility Solutions New York.
The entire team at sher was easy to reach via phone or email. All the explanations along the way were very clear and communicated very well.
Describe your experience with Sher Fertility Solutions New York.
The environment is nice and clean. The front-desk has been friendly and helpful. The wait was minimal and they were always trying to accommodate my schedule. They also took very good precautions during the Covid-19 epidemic.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
approximately 60K for (3) cycles.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Dr Dicken tried to retrieve as many good eggs as possible.
9
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 37
2 Embryo Freezing
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Black or African-American
Income $200K - $499K
Investment Banker
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Dicken is well informed, compassionate and kind. She’s a seasoned professional and practitioner. Still, there were times when she was not as clear as she could have been due to fatigue. It is my impression that the work/life balancing act was at times overwhelming. This at times led to inconsistent statements and instructions...
The offices [at Sher Fertility of New York] are very clean, cozy and welcoming. The staff are very professional and compassionate. All of the different practitioners know their stuff and do their very best to be attentive and supportive...People always greeted us by name and knew the details of our case file...They [nurses] definitely valued teamwork and worked together to provide good patient care.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is well informed, compassionate and kind. She’s a seasoned professional and practitioner. Still, there were times when she was not as clear as she could have been due to fatigue. It is my impression that the work/life balancing act was at times overwhelming. This at times led to inconsistent statements and instructions.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Ask many questions and take copious notes.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
People always greeted us by name and knew the details of our case file.
Describe your experience with your nurse at Sher Fertility Solutions New York.
They definitely valued teamwork and worked together to provide good patient care.
Describe your experience with Sher Fertility Solutions New York.
The offices are very clean, cozy and welcoming. The staff are very professional and compassionate. All of the different practitioners know their stuff and do their very best to be attentive and supportive.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
$5,000 per cycle with insurance.
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
We were not told that we must completely abstain from sexual activity prior to starting a new cycle of retrievals. This nearly compromised one of our cycles.
8
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 35 - 36
2 IUI
2 IVF
Endometriosis
Tubal Blockage
European
Income $200K - $499K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
With a frozen embryo transfer and genetic testing Dr Dicken advised the chances of success were high enough only one embryo was needed and we had success!...never made me feel rushed and always took her time to explain everything to me...She was kind, compassionate and knowledgeable. She even caught complications two other doctors I consulted with missed. She always took her time with me and fully explained everything. She’s the best and I will use her again.
All the nurses [at Sher Fertility of New York] were very friendly and knowledgeable...The care was pricey but in line with anywhere else and definitely not the most expensive. They did offer financing though I didn’t take advantage of it...Loved the clinic. Everyone was very friendly. Easy to get in touch with them and to get an appointment. Never really had to wait. Everything was very clean and I always felt comfortable. Everyone was very professional. I will gladly go to them again for our next and already have recommended them to friends.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
She was kind, compassionate and knowledgeable. She even caught complications two other doctors I consulted with missed. She always took her time with me and fully explained everything. She’s the best and I will use her again.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
If things don’t work as planned first try keep trying and don’t loose hope.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr Dicken never made me feel rushed and always took her time to explain everything to me.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
She supported egg transfer with medication/hormones which I think made all the difference.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
All the nurses were very friendly and knowledgeable.
Describe your experience with Sher Fertility Solutions New York.
Loved the clinic. Everyone was very friendly. Easy to get in touch with them and to get an appointment. Never really had to wait. Everything was very clean and I always felt comfortable. Everyone was very professional. I will gladly go to them again for our next and already have recommended them to friends.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
The care was pricey but in line with anywhere else and definitely not the most expensive. They did offer financing though I didn’t take advantage of it.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
With a frozen embryo transfer and genetic testing Dr Dicken advised the chances of success were high enough only one embryo was needed and we had success!
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5