Chandra Shenoy

Mayo Clinic

Rated 7.9
Strongly recommend: 56%Neutral: 9%Don't recommend: 35%7.9
56% strongly recommend
8 reviews
Humanity
7.4
7.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.1
8.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.2
5.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
8
8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
St. Louis U
Residency
Metro Health Medical
Fellowship
Mayo

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Chandra Shenoy works at

Mayo Clinic
Rated 7.9
Strongly recommend: 44%Neutral: 36%Don't recommend: 21%7.9

At 1 office

Rochester
200 First Street SW
Rochester, MN 55905
(507) 284-4520
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3 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
5
NPS
6
Age 34
1 IVF
Unexplained
European
Income $50K - $99K
Teacher
5th of 7 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Shenoy] tended to provide as little information as was necessary, while I repeatedly said that I need to understand the entire process and know the details. I often had to ask questions to seek clarification, gain new information, and better understand the reasons behind treatment decisions. I had a difficult experience with a saline sonogram where she and team attempted to check for uterine polyps. They had difficulty completing the procedure and viewing the uterus, and I left feeling unconfident and uncomfortable. Dr. Shenoy is a capable doctor and did respond to all of my questions in person or through the online portal. She completed all medical tasks needed; however, she did not go above and beyond to make me feel cared about.
Very one size fits all treatment [at Mayo Clinic]. Rotation between different doctors. Some doctors had amazing bedside manner. All of the doctors are very knowledgeable. Everything is done online via the portal. Pregnancy results are sent via the portal and no personal phone call is made until the next day...I was repeatedly told what they do for the IVF process in a very one size fits all manner...As I am diagnosed with unexplained infertility, I often had questions aimed at digging deeper into why my body was performing a certain way. These questions/concerns were not looked into further besides telling me what their protocol typically is.
How was your experience with Chandra Shenoy at Mayo Clinic?
Dr. Shenoy is very knowledgeable and could readily explain best practice. She attempted warmth with smiles. Besides smiling, she demonstrated a reserved, slightly cold personality. She tended to provide as little information as was necessary, while I repeatedly said that I need to understand the entire process and know the details. I often had to ask questions to seek clarification, gain new information, and better understand the reasons behind treatment decisions. I had a difficult experience with a saline sonogram where she and team attempted to check for uterine polyps. They had difficulty completing the procedure and viewing the uterus, and I left feeling unconfident and uncomfortable. Dr. Shenoy is a capable doctor and did respond to all of my questions in person or through the online portal. She completed all medical tasks needed; however, she did not go above and beyond to make me feel cared about.
What's one piece of advice would you give a prospective patient of Chandra Shenoy at Mayo Clinic?
Make sure you ask lots of questions and advocate for yourself. She is very knowledgeable and capable, but your personality might not mesh with hers.
During treatment, were you treated like a number or a human with Chandra Shenoy at Mayo Clinic?
There was very little personalization in care. At Mayo Clinic, the doctors rotate care so you may get a different doctor depending on the day. I was repeatedly told what they do for the IVF process in a very one size fits all manner. Under her care, nurses sent impersonal online portal messages. As I am diagnosed with unexplained infertility, I often had questions aimed at digging deeper into why my body was performing a certain way. These questions/concerns were not looked into further besides telling me what their protocol typically is.
Describe the protocols Chandra Shenoy used in your cycles at Mayo Clinic and their degree of success.
I was given the standard Mayo Clinic REI department protocol. Due to my age below 35, I was told they only transfer 1 embryo at a time as a precaution to prevent the risk of twins. I began with birth control pills which I had been on for months due to issues with cysts. I was on Gonal F (225) Menopur (150) for 10 stim days. I had 2 monitoring ultrasounds because after the first one, my follicles took an extra day or two to mature, so a follow up was needed. No other blood work was done throughout the cycle. I took Cetrotide one day, and after was the trigger (hcg 10,000). Bloodwork was completed on day 4, 6, and 8. After the first and second blood tests my doses were increased due to slower response. My retrieval was two days after the trigger in the morning. 18 eggs, 13 mature, 6 fertilized, and 1 was blastocyst embryo by the time of transfer. I had a fresh embryo transfer five days later. 2 additional embryos became blastocyst and were frozen that day/evening. My transfer failed. A second embryo from that retrieval was transferred 3 months later using the FET protocol. The transfer was done with a different doctor at Mayo, but that embryo also did not implant and it failed.
Describe your experience with the nursing staff at Mayo Clinic.
Nurses are limited to the level of communication they provide due to the online portal limitations. Some nurses were far better communicators than others. I noticed several errors in the online communications that were due to clerical typing issues. Additionally, I had one difficult experience that was due to a mix up behind the scenes. When I needed a follow up ultrasound due to fluid on my uterine lining during an FET and was told to call and schedule the ultrasound, I called the front desk to set it up, but they said no orders for an ultrasound had been placed. So, the appointment desk left a message with the nursing team regarding this matter. In response a few hours later, I received a short message from nurse staff stating that if I’d like to schedule an ultrasound, please contact appointment desk (which I had already done). Once that was sorted out, I was able to schedule an appointment. I attend that appointment in a later week, and the ultrasound tech began the process for a follicle assessment. I had to tell the employee that I was not being seen for a follicle count as I was in the middle of an FET cycle. I had to explain to her that this appointment was supposed to be a follow up to check for fluid on my lining. The tech apologized and said that the order was made for a follicle assessment. Since I caught the mistake, the correct pictures were taken, but I left that appointment feeling very upset that someone behind the scenes put in the wrong order.
Describe your experience with Mayo Clinic.
Very one size fits all treatment. Rotation between different doctors. Some doctors had amazing bedside manner. All of the doctors are very knowledgeable. Everything is done online via the portal. Pregnancy results are sent via the portal and no personal phone call is made until the next day.
Describe your experience with your monitoring appointments at Mayo Clinic.
Ultrasound monitoring was run like a well oiled machine, but you had to call and schedule your own appointment within the time frame allowed.
Describe the costs associated with your care under Chandra Shenoy at Mayo Clinic.
Retrieval with fresh transfer was $15,000. Frozen Embryo Transfer was approximately $5,500.
Describe Chandra Shenoy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Mayo Clinic.
Doctors at Mayo strongly recommend one embryo at a time.
What specific things went wrong at Mayo Clinic?
  • Scheduled the wrong procedure
5
Doctor
Chandra Shenoy
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
1 of 5
6
Clinic
Mayo Clinic
Rochester
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
5
NPS
3
Age 44
1 IVF
Donor Sperm
Unexplained
East Asian
Income $50K - $99K
Professor
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Shenoy] seems to be a nice doctor but seems to be distanced. She didn't do my egg retrieval. They said they work in team and whoever on call will do my egg retrieval or embryo transfer. So while Dr. Shenoy is assigned as my primary care doctor, other doctors did different procedures (e.g., mock embryo transfer, egg retrieval, ultrasound 36 hours before egg retrieval)...
They [nurses at Mayo Clinic] are prompt with communicating with me via Mayo patient portals...Mayo may be a great health care system known internationally but not sure about their Reproductive Endocrinology and Infertility area. No reviews are available on these doctors...They said they work in team and whoever on call will do my egg retrieval or embryo transfer. So while Dr. Shenoy is assigned as my primary care doctor, other doctors did different procedures (e.g., mock embryo transfer, egg retrieval, ultrasound 36 hours before egg retrieval).
How was your experience with Chandra Shenoy at Mayo Clinic?
This is my first time working with Dr. Shenoy, started my IVF with Mayo's REI in January 2022. She seems to be a nice doctor but seems to be distanced. She didn't do my egg retrieval. They said they work in team and whoever on call will do my egg retrieval or embryo transfer. So while Dr. Shenoy is assigned as my primary care doctor, other doctors did different procedures (e.g., mock embryo transfer, egg retrieval, ultrasound 36 hours before egg retrieval). I met/talked with Dr. Shenoy a few times; my first appointment inquiring about IVF, my IVF orientation, and when she called me to inform me about that 3 out of 4 eggs are abnormal. She sounded more compassionate at that time. I feel as if I don't get a lot education from them. It feels like IVF support groups on FB provide me more information, support than Dr. Shenoy and Mayo REI folks...
What's one piece of advice would you give a prospective patient of Chandra Shenoy at Mayo Clinic?
I am not sure... I am still deciding about the care that I am receiving including the competence of the clinic. They don't even have any success rates when I asked...
During treatment, were you treated like a number or a human with Chandra Shenoy at Mayo Clinic?
This is my first time working with Dr. Shenoy, started my IVF with Mayo's REI in January 2022. She seems to be a nice doctor but seems to be distanced. She didn't do my egg retrieval. They said they work in team and whoever on call will do my egg retrieval or embryo transfer. So while Dr. Shenoy is assigned as my primary care doctor, other doctors did different procedures (e.g., mock embryo transfer, egg retrieval, ultrasound 36 hours before egg retrieval). I feel as if I don't get a lot education from them. It feels like IVF support groups on FB provide me more information, support than Dr. Shenoy and Mayo REI folks...
Describe the protocols Chandra Shenoy used in your cycles at Mayo Clinic and their degree of success.
They had me injected Gonal F 300IU, Menopur 150 unit for 10 days, adding Ganirelix 250 mcg on the 5th day, and stopped all and had me injected HCG a day before my egg retrieval. My Estradiol was 895 on two days before the egg retrieval. They couldn't visualize my right ovary so they only retrieved 4 eggs from my left ovary. The first/last time they saw both ovaries was August 2021 at that time they counted 33 follicles. But since then all the ultrasound technicians including the resident at Mayo Rochester who did my last ultrasound on 2 days before my egg retrieval said they can't see my right ovaries. They attributed that to bowel gas or that the right ovary is shrinking. Not a lot explanation or not enough effort (to me) to visualize my right ovary. Or anything else that I can do to improve the outcomes.
Describe your experience with the nursing staff at Mayo Clinic.
They are prompt with communicating with me via Mayo patient portals.
Describe your experience with Mayo Clinic.
Mayo may be a great health care system known internationally but not sure about their Reproductive Endocrinology and Infertility area. No reviews are available on these doctors. They don't even have stats on the success rate, how many they treated, etc. I felt they are a bit secretive.
Describe the costs associated with your care under Chandra Shenoy at Mayo Clinic.
$25000 ($18600 for Freeze all IVF) and $6000 plus all other ultrasound, blood test, mock embryo transfer, etc appointments
Describe Chandra Shenoy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Mayo Clinic.
Not sure about this
5
Doctor
Chandra Shenoy
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
1 of 5
LGBTQ Care
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Mayo Clinic
Rochester
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
LGBTQ Care
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
3
NPS
4
Age 25 - 26
1 IVF
PCOS
Other
Income $100K - $199K
Nurse or HC Services
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Make sure you ask questions, otherwise she [Dr. Shenoy] doesnt really say much...I went from using lupron, and trigger injections for 6 cycles, straight to IVF...we had to convert to a freeze all cycle due to hyperstimulation...She didnt really argue against my request to transfer two embryos after the first 2 single transfers had failed...in the beginning of starting everything that she seemed very robotic, like she had the same speech for everybody. But then towards the end of my time that I spent at that clinic It seemed that the more negative results I got, the more sympathetic and personable she became.
sometimes the doctors [at Mayo Clinic] would put in the notes what and when my next lab, appointment, ultrasound, etc. would be, but it would never get scheduled so i would have to call and remind them to schedule it. Other times they would order a medication and i would go pick it up, and it was never actually sent to pharmacy, so i would have to wait for them to call the doctors and wait for it to be ready...It seems like they do the same treatment for every single person and are not open to alternate options and protocols. every idea i had read about other fertility clinics doing in the surrounding area was shot down because they said that there isn't any true evidence that "said idea" actually works.
How was your experience with Chandra Shenoy at Mayo Clinic?
She was good with explaining and answering any questions that i had. But every time something failed, it was always the same answer. "we dont really know what happens, or why they dont implant". And maybe that is truly the case, but I wish she would have tried harder to come up with a different plan every time and try something new.
What's one piece of advice would you give a prospective patient of Chandra Shenoy at Mayo Clinic?
Make sure you ask questions, otherwise she doesnt really say much.
During treatment, were you treated like a number or a human with Chandra Shenoy at Mayo Clinic?
There were times in the beginning of starting everything that she seemed very robotic, like she had the same speech for everybody. But then towards the end of my time that I spent at that clinic It seemed that the more negative results I got, the more sympathetic and personable she became.
Describe the protocols Chandra Shenoy used in your cycles at Mayo Clinic and their degree of success.
I went from using lupron, and trigger injections for 6 cycles, straight to IVF. I used menopur, ganirelix, gonal-f, lupron...probably other but i dont remember them all. we had to convert to a freeze all cycle due to hyperstimulation. I kept bleeding right after starting progesterone in oil and we would have to cancel the cycle. They then decided to have me do the estrace vaginally instead of orally, and that stopped the bleeding prior to the transfer.
Describe your experience with the nursing staff at Mayo Clinic.
The nursing staff were all wonderful. They were very supportive and compassionate. It felt nice leaving and feeling like they truly genuinely wanted everything to work out for you.
Describe your experience with Mayo Clinic.
The clinic works as a team approach to everything. so although i had Dr. Shenoy for a majority of my procedures, i had a mix of all of them at some point. This is good and bad in my opinion. it was great because they can all get together and put their brains together to try to help you get pregnant, but i also feel like none of them are truly invested in me. My biggest complaint is that i feel like a doll on a factory assembly line. It seems like they do the same treatment for every single person and are not open to alternate options and protocols. every idea i had read about other fertility clinics doing in the surrounding area was shot down because they said that there isn't any true evidence that "said idea" actually works.
Describe the costs associated with your care under Chandra Shenoy at Mayo Clinic.
the cost for my stimulation and egg retrieval was $12,000 for the procedure, and monitoring. and i paid about $6000 out of pocket for my medications. Each frozen embryo transfer costed $4000, and ultrasounds were anywhere from $600-$1000. Medications for FET were much cheaper. Lupron was about $80 per vial, and Progesterone in oil was $10. Estrace was so minimal in cost i dont even remember caring about the cost.
Describe Chandra Shenoy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Mayo Clinic.
She didnt really argue against my request to transfer two embryos after the first 2 single transfers had failed.
What specific things went wrong at Mayo Clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Mayo Clinic.
sometimes the doctors would put in the notes what and when my next lab, appointment, ultrasound, etc. would be, but it would never get scheduled so i would have to call and remind them to schedule it. Other times they would order a medication and i would go pick it up, and it was never actually sent to pharmacy, so i would have to wait for them to call the doctors and wait for it to be ready.
3
Doctor
Chandra Shenoy
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
4
Clinic
Mayo Clinic
Rochester
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5