Chantae Sullivan-Pyke

Island Fertility

Rated 10
Strongly recommend: 100%10
100% strongly recommend
4 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.6
8.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Yale U
Residency
Columbia U
Fellowship
U of Pennsylvania

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Chantae Sullivan-Pyke works at

Island Fertility
Rated 9.5
Strongly recommend: 80%Neutral: 20%9.5

Explore Clinic
Commack
500 Commack Road
Commack, NY 11725

4 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 43 - 44
1 IUI
2 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
My treatment strategies were carefully coordinated by [Dr. Sullivan-Pyke] and [other]. Because I have diminished ovarian reserve and high FSH, it was necessary to be closely monitored. This usualy entailed being at the office 3 -4 times a week for bloods and sonograms. Depending on my hormone levels and the sonograms they would carefully construct medication protocols that catered to the individual needs of my body. In my particular case, too much stimulation was not necessary
Monitoring [at Kofinas Fertility Group] takes place between 7am and 9am. It is first come first serve unless you are just coming for blood work only. There is an ipad when you first walk in that you check in. It is a very organized process...I am very fortunate to have medical insurance. However, with that being said I have so far spent since March of 2019 about $25,000. This includes copays, medications, and procedures.
How was your experience with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. Sullivan and Dr. Kofinas are extremely warm and caring individuals. Every single dealing I have had with them has been extremely pleasant and professional. They take the time to carefully craft your protocol because they understand that not every woman's reproductive journey is the same.
What's one piece of advice would you give a prospective patient of Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. Sullivan and Dr. Kofinas are honest and will not "sugar coat" a prognosis. I totally respect this approach and encourage it. While many may see this as being harsh, the truth is that their honesty and transparency are what helped me navigate this difficult journey.
During treatment, were you treated like a number or a human with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. Sullivan and Dr. Kofinas are by far the most caring physicians I have ever met. Both always take the time to answer all of my questions with care and precision. They always make me feel as though I'm the most important case regardless of how busy their day is. These qualities make this difficult journey very tolerable. They gave me the strength I needed to move forward no matter how hard the journey has been.
Describe the protocols Chantae Sullivan-Pyke used in your cycles at Kofinas Fertility Group and their degree of success.
My treatment strategies were carefully coordinated by Dr. Sullivan and Dr. Kofinas. Because I have diminished ovarian reserve and high FSH, it was necessary to be closely monitored. This usualy entailed being at the office 3 -4 times a week for bloods and sonograms. Depending on my hormone levels and the sonograms they would carefully construct medication protocols that catered to the individual needs of my body. In my particular case, too much stimulation was not necessary. This is a very careful science and so protocols for each cyle varied and because of that it is hard to remember the exact treatment strategies.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nurses and staff at the clinic always make me feel like I am apart of their family. They are very caring, kind and knowledgable.
Describe your experience with Kofinas Fertility Group.
I believe the clinis has many strengths one being that they genuinely care about their patients and that is a very motivating factor duirng this journey. The one weakness is that there needs to be better and clearer communication among the nursing staff.
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Monitoring takes place between 7am and 9am. It is first come first serve unless you are just coming for blood work only. There is an ipad when you first walk in that you check in. It is a very organized process.
Describe the costs associated with your care under Chantae Sullivan-Pyke at Kofinas Fertility Group.
I am very fortunate to have medical insurance. However, with that being said I have so far spent since March of 2019 about $25,000. This includes copays, medications, and procedures.
Describe Chantae Sullivan-Pyke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
After 2 cycles of IVF my body was only able to produce 1 egg for an embryo transfer.
What specific things went wrong at Kofinas Fertility Group?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kofinas Fertility Group.
A few times the nurses have not called in prescriptions to the pharmacy and i had to call a few times to get it completed.
10
Doctor
Chantae Sullivan-Pyke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 38
3 IUI
Unexplained
Black or African-American
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We [Dr. Chantae Sullivan-Pyke] only did three cycles of IUI. I was scheduled for laparoscopy surgery to check to see if I had endometriosis and to make sure my uterus had no issues before moving forward. She wanted to check to see if there were any issues before we moved on to either IUI or proceeded with IVF. We were planning to determine which path to take based on the results of the procedure....
All of my needs and most procedures took place at the Manhattan Office (65 Broadway)[Kofinas Fertility Group]. Everyone was well aware of what was going on. Financial advisors were extremely knowledgeable about my coverage. The doctors and nurses were able to help me navigate prescription drug coverage as well...I wish that they had an MSW or Psychologist on staff to counsel women when they do not have a successful cycle or miscarry. To their credit, they do offer referrals for counselors, therapists, and support groups.
How was your experience with Chantae Sullivan-Pyke at Kofinas Fertility Group?
The comprehensive medical plan was explained empathetically with detail. She shared all of my results with me and explained how the treatment plan addressed my needs as a patient. She asked us if we had any questions, so that both my husband and I can voice our concerns.
What's one piece of advice would you give a prospective patient of Chantae Sullivan-Pyke at Kofinas Fertility Group?
Ask questions when she asks if you have any. She is willing to explain your treatment plan and how the science works.
During treatment, were you treated like a number or a human with Chantae Sullivan-Pyke at Kofinas Fertility Group?
The doctor explains each step in the process and the purpose of each medication. The doctor also checked in to see how I was doing during each cycle and asked me if I had any questions.
Describe the protocols Chantae Sullivan-Pyke used in your cycles at Kofinas Fertility Group and their degree of success.
We only did three cycles of IUI. I was scheduled for laparoscopy surgery to check to see if I had endometriosis and to make sure my uterus had no issues before moving forward. She wanted to check to see if there were any issues before we moved on to either IUI or proceeded with IVF. We were planning to determine which path to take based on the results of the procedure. Since the COVID-19 pandemic hit NYC, I have been in touch with her and am continuing on my regimen of medications to ensure that all my hormone levels remain ideal for fertility when we resume treatment this summer.
Describe your experience with the nursing staff at Kofinas Fertility Group.
The nursing staff returns your calls within the day. Each nurse has been friendly and supportive. Nurses are also able to answer questions about the process and were extremely helpful with explaining and teaching me how to take a trigger shot.
Describe your experience with Kofinas Fertility Group.
Strengths: One-stop shopping. All of my needs and most procedures took place at the Manhattan Office (65 Broadway). Everyone was well aware of what was going on. Financial advisors were extremely knowledgeable about my coverage. The doctors and nurses were able to help me navigate prescription drug coverage as well. Weaknesses: I wish it were closer to my home. I wish that they had an MSW or Psychologist on staff to counsel women when they do not have a successful cycle or miscarry. To their credit, they do offer referrals for counselors, therapists, and support groups.
Describe the costs associated with your care under Chantae Sullivan-Pyke at Kofinas Fertility Group.
I have GHI/Emblem Health and as a public school teacher, my copayments consisted of lab fees ($20) and doctor visit fees ($50 per visit). IUI cycles were covered by my insurance company.
Describe Chantae Sullivan-Pyke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Not applicable. We did not discuss this yet.
10
Doctor
Chantae Sullivan-Pyke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 41 - 42
1 IVF
Endometriosis
PCOS
Immunological
Latinx
Income $200K - $499K
2nd of 2 Docs
4 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sullivan-Pyke] is everything a fertility doctor should be she is extremely knowledgeable and full of empathy. She is responsive via email or phone call and is always open to answering questions or concerns...takes the time to thorough explain what is to be expected throughout the process she has amazing bedside manner...Do not hesitate to see her she is great
Great facility great group of doctors and staff [at Kofinas Fertility Group]. Surgical facility is everything it should be. There is great coordination among all departments make it is easier to get questions answered. Finance is the only department I would say can communicate better...Nurses were responsive and provided adequate and accurate instruction throughout the process if I have questions I can easily reach them
How was your experience with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Doctor Sullivan is everything a fertility doctor should be she is extremely knowledgeable and full of empathy. She is responsive via email or phone call and is always open to answering questions or concerns
What's one piece of advice would you give a prospective patient of Chantae Sullivan-Pyke at Kofinas Fertility Group?
Do not hesitate to see her she is great
During treatment, were you treated like a number or a human with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Doctor Sullivan takes the time to thorough explain what is to be expected throughout the process she has amazing bedside manner
Describe your experience with the nursing staff at Kofinas Fertility Group.
Nurses were responsive and provided adequate and accurate instruction throughout the process if I have questions I can easily reach them
Describe your experience with Kofinas Fertility Group.
Great facility great group of doctors and staff. Surgical facility is everything it should be. There is great coordination among all departments make it is easier to get questions answered. Finance is the only department I would say can communicate better
Describe your experience with your monitoring appointments at Kofinas Fertility Group.
Efficient well oiled machine
10
Doctor
Chantae Sullivan-Pyke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Male Factor
Uterine Fibroids
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sullivan-Pyke] is amazing. Shes very patient , explain all procedures and protocols. She is always smiling, and very warming. I recommend her as a doctor she truly loves helping her patients and she has great communication... Since I was considered a high risk patient before hand it was best to transfer 1 embryo and it worked...she was non judgmental which made me comfortable to speak to her.
The strength of this clinic [at Kofinas Fertility Group is] they truly care and will try to get every single patient pregnant and they do many testing to diagnose the issue. The weakness is its a bit expensive clinic. Even with great insurance I still came out of pocket for about 7,000...Since I was considered a high risk patient before hand it was best to transfer 1 embryo and it worked!
How was your experience with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. sullivan-Pyke is amazing. Shes very patient , explain all procedures and protocols. She is always smiling, and very warming. I recommend her as a doctor she truly loves helping her patients and she has great communication.
What's one piece of advice would you give a prospective patient of Chantae Sullivan-Pyke at Kofinas Fertility Group?
Trust her she will do everything in her power to make your dream come true and become a parent!
During treatment, were you treated like a number or a human with Chantae Sullivan-Pyke at Kofinas Fertility Group?
Dr. Sullivan always treated me with warmth, caring, respect, and she was non judgmental which made me comfortable to speak to her.
Describe your experience with Kofinas Fertility Group.
The strength of this clinic they truly care and will try to get every single patient pregnant and they do many testing to diagnose the issue. The weakness is its a bit expensive clinic. Even with great insurance I still came out of pocket for about 7,000.
Describe the costs associated with your care under Chantae Sullivan-Pyke at Kofinas Fertility Group.
7K-10k
Describe Chantae Sullivan-Pyke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kofinas Fertility Group.
Since I was considered a high risk patient before hand it was best to transfer 1 embryo and it worked!
10
Doctor
Chantae Sullivan-Pyke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kofinas Fertility Group
Lower Manhattan
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5