Chantel Ianthe Cross

Johns Hopkins Medical Institute

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolUCLA
ResidencyJohns Hopkins
FellowshipJohns Hopkins
Baltimore
10753 Falls Road
Baltimore, MD 21093
410-583-2753
On a scale from 0-10, how likely are you to recommend Chantel Ianthe Cross to a friend?
Strongly recommend: 100%10
2 assessments
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
8.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Johns Hopkins Medical Institute to a friend?
Strongly recommend: 74%Neutral: 19%Don't recommend: 8%8.7
20 assessments
  • 74% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 8% Don't recommend (0-6)
2 assessments
10
Age
34
Treated
2018
Success with this Doc
?
Treatment
2 IVF, 8 Egg Freezing, 8 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
While it's necessary to be an advocate for yourself and understand your own treatment, I felt secure in trusting Dr. Cross and her advice. ... Her positive energy and commitment to success has helped me keep my spirits up on more than one occasion after loss. ... My doctor is a big advocate for patient safety and we were advised that transferring more than one embryo may put mom and babies at risk. ... Very good at responding to calls and emails, always takes the time to explain procedures or her reasoning for next steps.
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Age
34
Treated
2018
Success with this Doc
?
Race
Ashkenazi Jewish, Middle Eastern
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, 8 Egg Freezing, 8 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
How was your experience with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dr. Cross has a professional and warm bedside manner. It truly feels as though she is invested in our success. Very good at responding to calls and emails, always takes the time to explain procedures or her reasoning for next steps. Dr. Cross is open minded, experienced, and well educated - her recommendations come with explanations for why she believes one method would work over another and open to change course or try something new. Her positive energy and commitment to success has helped me keep my spirits up on more than one occasion after loss.
What's one piece of advice would you give a prospective patient of Chantel Ianthe Cross at Johns Hopkins Medical Institute?
While it's necessary to be an advocate for yourself and understand your own treatment, I felt secure in trusting Dr. Cross and her advice.
During treatment, were you treated like a number or a human with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
My experience with Dr. Cross was vastly different than previous experiences at another clinic. Dr. Cross is always available to answer questions, explain treatment, or go through anything I don't understand. There are no hoops to jump through to connect with the staff. Her bedside manner is warm and professional at the same time. It truly feels as though she is invested in our success.
Describe your experience with the nursing staff.
The nursing staff at Johns Hopkins Fertility are professionals. They work hard to answer questions at any time and make sure you have all the information you need. They follow up, always answer calls, and are reliable.
Describe your experience with Johns Hopkins Medical Institute.
At first glance the office may seem outdated and slightly dated. Don't let that fool you! The office has excellent doctors, caring staff, and progressive technology. One of the things I didn't like about the IVF protocol is that you had to sign in for ultrasound, then sign in (on a separate floor) in the lab for blood work. It took managing two separate sign up sheets and made monitoring appointments last very long. Once you get the hang of it you understand the juggle but before I did, it was a challenge.
Describe your experience with your monitoring appointments at Johns Hopkins Medical Institute.
Monitoring was a sign-in processes during monitoring hours on a first-come first-serve basis. Lab work was done in another office two floors down, which also required signing in. I was usually there at least 45 min between the two sign in sheets. The good thing was that they didn't require daily monitoring until it was absolutely necessary.
Describe the costs associated with your care under Chantel Ianthe Cross at Johns Hopkins Medical Institute.
The financial office was very good about submitting things to insurance. They were responsive and always responded to emails. Costs for fertility treatment are broken down and itemized - this helps see what the cost is for each portion of the treatment but it also helps getting some pieces get covered by insurance even if they wouldn't otherwise.
Describe Chantel Ianthe Cross's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Johns Hopkins Medical Institute.
My doctor is a big advocate for patient safety and we were advised that transferring more than one embryo may put mom and babies at risk. I fully understand and agree that risking a nicu stay or mother safety is not worth the risk. My doctor educated us on both paths and ultimately left the choice to us.
10
Doctor
Chantel Ianthe Cross
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Johns Hopkins Medical Institute
Baltimore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Chantel Ianthe Cross at Johns Hopkins Medical Institute.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35
Treated
2018
Success with this Doc
?
Treatment
6 Fertility Medications
Diagnosis
Male Factor, PCOS
9
Dr Cross only recommends single embryo transfer as she feels the risk of multiples is too high and unnecessary for a patient's wellbeing...showed great empathy and could tell I was upset about what I was hearing. She made sure to reassure me several times as to "not beat myself up."...Very personable and made you feel like a person. Options given with pros and cons. Ask if I had questions frequently and ensured that I understood a step of the ivf process before moving forward. She also reiterated the treatment plan when we were finishing up to guarantee that I understood.
+ Read more
Age
35
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 Fertility Medications
Diagnosis
Male Factor, PCOS
9
How was your experience with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Very personable and made you feel like a person. Options given with pros and cons. Ask if I had questions frequently and ensured that I understood a step of the ivf process before moving forward. She also reiterated the treatment plan when we were finishing up to guarantee that I understood.
What's one piece of advice would you give a prospective patient of Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dont be afraid to ask questions and explore every treatment option with her.
During treatment, were you treated like a number or a human with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dr Cross showed great empathy and could tell I was upset about what I was hearing. She made sure to reassure me several times as to "not beat myself up."
Describe the protocols Chantel Ianthe Cross used in your cycles at Johns Hopkins Medical Institute and their degree of success.
Still going through the start up phase of treatment
Describe your experience with the nursing staff.
I have yet to deal with the nurses. Dr Cross currently has a med student that has been assisting her.
Describe your experience with Johns Hopkins Medical Institute.
Great location inside GreenSpring Station- easy to find. Office itself is pretty blah. Minimal art on the walls with an old plug in radio under a table playing antenna fed music. Long wait time and there was no one there. No privacy for patients checking in out front.
Describe the costs associated with your care under Chantel Ianthe Cross at Johns Hopkins Medical Institute.
$12,000 per ivf cycle, not including $3-5,000 for meds
Describe Chantel Ianthe Cross's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Johns Hopkins Medical Institute.
Dr Cross only recommends single embryo transfer as she feels the risk of multiples is too high and unnecessary for a patient's wellbeing
9
Doctor
Chantel Ianthe Cross
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Johns Hopkins Medical Institute
Baltimore
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Chantel Ianthe Cross at Johns Hopkins Medical Institute.

Verified

This patient has provided documentation of treatment at this clinic.