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Chantel Ianthe Cross

Johns Hopkins Medical Institute

Rated 9.3
Strongly recommend: 68%Neutral: 32%9.3
68% strongly recommend
4 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.1
6.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UCLA
Residency
Johns Hopkins
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Chantel Ianthe Cross works at

Johns Hopkins Medical Institute
Rated 7.7
Strongly recommend: 59%Neutral: 18%Don't recommend: 23%7.7

Explore Clinic
Baltimore
10753 Falls Road
Baltimore, MD 21093
410-583-2753

4 patient reviews

Most Recent
Strongly Recommend
68%
Neutral
32%
Don't Recommend
0%
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
3
Age 33 - 34
Diminished Ovarian Reserve
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
6 IUI With Other Docs
Donor Sperm
LGBTQ
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
Review of
Dr Cross made me feel like a human by always asking if I was being treated fairly and if people were sensitive to the fact that we were an LGBT couple. I told her about a few instances where people said insensitive things and she said she gave those doctors feedback about it...is very thoughtful and kind and has great bedside manner. She explained everything thoroughly and answers my emails promptly when I have additional questions. There seems to be a "difference of opinion" between many doctors at this clinic so it's hard to know who is "right" at times but perhaps it's more an art than a science?!
They [staff at Johns Hopkins Medical Institute] frequently miscommunicate and seem disorganized overall. I honestly would have switched clinics if it wasn't the only one I could go to for my insurance...not gotten clear answers from the nurses and then need them to contact the doctors again to clarify things (perhaps not the nurses faults though)...Didn't call in prescriptions in a timely manner to the specialty pharmacy once.
How was your experience with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dr Cross is very thoughtful and kind and has great bedside manner. She explained everything thoroughly and answers my emails promptly when I have additional questions. There seems to be a "difference of opinion" between many doctors at this clinic so it's hard to know who is "right" at times but perhaps it's more an art than a science?!
What's one piece of advice would you give a prospective patient of Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Have a list of questions ready because she will answer anything you have thought of
During treatment, were you treated like a number or a human with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dr Cross made me feel like a human by always asking if I was being treated fairly and if people were sensitive to the fact that we were an LGBT couple. I told her about a few instances where people said insensitive things and she said she gave those doctors feedback about it.
Describe the protocols Chantel Ianthe Cross used in your cycles at Johns Hopkins Medical Institute and their degree of success.
Clomid 50mg x 3 for IUI with frozen donor sperm. Clomid 100mg x 1. Trigger shots if I wasn't ovulating on my own (usually wasn't) with a follicle check ultrasound on day ten. Progesterone suppositories on day two after IUI
Describe your experience with the nursing staff at Johns Hopkins Medical Institute.
Not always clear in what they were communicating or the reason why. One nurse called to tell me that I couldn't do IUI for that month based on my blood work because it showed I had already ovulated. A doctor called a few hours later and said that I could do IUI the next day because I was in the process of ovulating. That was pretty upsetting. I have also not gotten clear answers from the nurses and then need them to contact the doctors again to clarify things (perhaps not the nurses faults though).
Describe your experience with Johns Hopkins Medical Institute.
The clinic to me seems very disorganized. They don't have any set protocols (some doctors prescribe letrozole and some say "it's not FDA approved") and literally say "well that seems like a difference of opinion or I don't think there's any basis in science to doing that but I guess it's a difference of opinion". They frequently miscommunicate and seem disorganized overall. I honestly would have switched clinics if it wasn't the only one I could go to for my insurance.
Describe the costs associated with your care under Chantel Ianthe Cross at Johns Hopkins Medical Institute.
Unsure of costs because we are still in it.
What specific things went wrong at Johns Hopkins Medical Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Johns Hopkins Medical Institute.
Didn't call in prescriptions in a timely manner to the specialty pharmacy once.
8
Doctor
Chantel Ianthe Cross
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
3
Clinic
Johns Hopkins Medical Institute
Baltimore
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
8
Age 33 - 34
Male Factor
PCOS
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Review of
Dr Cross spends ample time answering questions and explaining the plan during every appointment. ... Dr Cross was extremely sensitive during my miscarriage after my first IUI. ... She never made us feel rushed or insignificant. ... With my husband also having male factor infertility, she was conscientious of us needing IUI rather than timed intercourse. ... As a medical professional myself, I needed someone who was transparent and honest with my about what to expect as far as treatment and potentional outcomes.
Johns Hopkins Reproductive Endocrinology has been a great place for my husband and I to receive fertility treatment. The office is extremely organized and able to get me into appointments in a timely manner. The nurses line also produces good responses. I always receive a call back by the end of the day, and earlier if it’s more urgent. ... Using insurance for some meds and paying cash for others has required some coordination on their [nurses] part. They have been patient and understanding.
How was your experience with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dr Cross was a great doctor to be assigned to when I called for an appointment. As a medical professional myself, I needed someone who was transparent and honest with my about what to expect as far as treatment and potentional outcomes. She is patient, kind and compassionate. Dr Cross was extremely sensitive during my miscarriage after my first IUI. When I had to go in for an ultrasound she was unable to be present but she specifically asked for another doctor to do my exam, knowing the kind of bedside manner I needed at that moment.
What's one piece of advice would you give a prospective patient of Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Come prepared with questions, make a list before your appointment. As with any big doctor appointment, your mind sometimes goes blank when you are in the room. Dr Cross spends ample time answering questions and explaining the plan during every appointment.
During treatment, were you treated like a number or a human with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dr Cross spent time explaining things to us in detail, especially my husband. She never made us feel rushed or insignificant. During my first miscarriage she was extremely sensitive to my needs.
Describe the protocols Chantel Ianthe Cross used in your cycles at Johns Hopkins Medical Institute and their degree of success.
Because of my diagnosis of PCOS, we decided to use letrozole over clomid for my IUI cycles. Research has shown the letrozole is more successful in PCOS patients. With my husband also having male factor infertility, she was conscientious of us needing IUI rather than timed intercourse. She carefully looked at his semen analysis and helped us feel comfortable in that decision.
Describe your experience with the nursing staff at Johns Hopkins Medical Institute.
The nurses have been great at answering all my questions regarding medications. Using insurance for some meds and paying cash for others has required some coordination on their part. They have been patient and understanding.
Describe your experience with Johns Hopkins Medical Institute.
Johns Hopkins Reproductive Endocrinology has been a great place for my husband and I to receive fertility treatment. The office is extremely organized and able to get me into appointments in a timely manner. The nurses line also produces good responses. I always receive a call back by the end of the day, and earlier if it’s more urgent.
Describe the costs associated with your care under Chantel Ianthe Cross at Johns Hopkins Medical Institute.
I found the costs pretty spot on. My insurance covers 90% after I reached my deductible.
10
Doctor
Chantel Ianthe Cross
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Johns Hopkins Medical Institute
Baltimore
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 34
1 Egg Freezing
1 Embryo Freezing
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Middle Eastern
Income $50K - $99K
Business Executive
2nd of 2 Docs
2 IVF With Other Docs
7 Egg Freezing With Other Docs
7 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
While it's necessary to be an advocate for yourself and understand your own treatment, I felt secure in trusting Dr. Cross and her advice. ... Her positive energy and commitment to success has helped me keep my spirits up on more than one occasion after loss. ... My doctor is a big advocate for patient safety and we were advised that transferring more than one embryo may put mom and babies at risk. ... Very good at responding to calls and emails, always takes the time to explain procedures or her reasoning for next steps.
Monitoring [at Johns Hopkins] was a sign-in processes during monitoring hours on a first-come first-serve basis. Lab work was done in another office two floors down, which also required signing in. I was usually there at least 45 min between the two sign in sheets. ... The financial office was very good about submitting things to insurance. They were responsive and always responded to emails. ...Costs for fertility treatment are broken down and itemized ... it also helps getting some pieces get covered by insurance even if they wouldn't otherwise. ... They [nurses] follow up, always answer calls, and are reliable. ...
How was your experience with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dr. Cross has a professional and warm bedside manner. It truly feels as though she is invested in our success. Very good at responding to calls and emails, always takes the time to explain procedures or her reasoning for next steps. Dr. Cross is open minded, experienced, and well educated - her recommendations come with explanations for why she believes one method would work over another and open to change course or try something new. Her positive energy and commitment to success has helped me keep my spirits up on more than one occasion after loss.
What's one piece of advice would you give a prospective patient of Chantel Ianthe Cross at Johns Hopkins Medical Institute?
While it's necessary to be an advocate for yourself and understand your own treatment, I felt secure in trusting Dr. Cross and her advice.
During treatment, were you treated like a number or a human with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
My experience with Dr. Cross was vastly different than previous experiences at another clinic. Dr. Cross is always available to answer questions, explain treatment, or go through anything I don't understand. There are no hoops to jump through to connect with the staff. Her bedside manner is warm and professional at the same time. It truly feels as though she is invested in our success.
Describe your experience with the nursing staff at Johns Hopkins Medical Institute.
The nursing staff at Johns Hopkins Fertility are professionals. They work hard to answer questions at any time and make sure you have all the information you need. They follow up, always answer calls, and are reliable.
Describe your experience with Johns Hopkins Medical Institute.
At first glance the office may seem outdated and slightly dated. Don't let that fool you! The office has excellent doctors, caring staff, and progressive technology. One of the things I didn't like about the IVF protocol is that you had to sign in for ultrasound, then sign in (on a separate floor) in the lab for blood work. It took managing two separate sign up sheets and made monitoring appointments last very long. Once you get the hang of it you understand the juggle but before I did, it was a challenge.
Describe your experience with your monitoring appointments at Johns Hopkins Medical Institute.
Monitoring was a sign-in processes during monitoring hours on a first-come first-serve basis. Lab work was done in another office two floors down, which also required signing in. I was usually there at least 45 min between the two sign in sheets. The good thing was that they didn't require daily monitoring until it was absolutely necessary.
Describe the costs associated with your care under Chantel Ianthe Cross at Johns Hopkins Medical Institute.
The financial office was very good about submitting things to insurance. They were responsive and always responded to emails. Costs for fertility treatment are broken down and itemized - this helps see what the cost is for each portion of the treatment but it also helps getting some pieces get covered by insurance even if they wouldn't otherwise.
Describe Chantel Ianthe Cross's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Johns Hopkins Medical Institute.
My doctor is a big advocate for patient safety and we were advised that transferring more than one embryo may put mom and babies at risk. I fully understand and agree that risking a nicu stay or mother safety is not worth the risk. My doctor educated us on both paths and ultimately left the choice to us.
10
Doctor
Chantel Ianthe Cross
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Johns Hopkins Medical Institute
Baltimore
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
9
NPS
5
Age 35
Male Factor
PCOS
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Review of
Dr Cross only recommends single embryo transfer as she feels the risk of multiples is too high and unnecessary for a patient's wellbeing...showed great empathy and could tell I was upset about what I was hearing. She made sure to reassure me several times as to "not beat myself up."...Very personable and made you feel like a person. Options given with pros and cons. Ask if I had questions frequently and ensured that I understood a step of the ivf process before moving forward. She also reiterated the treatment plan when we were finishing up to guarantee that I understood.
$12,000 per ivf cycle [at Johns Hopkins Medical Institute], not including $3-5,000 for meds...Great location inside GreenSpring Station- easy to find. Office itself is pretty blah. Minimal art on the walls with an old plug in radio under a table playing antenna fed music. Long wait time and there was no one there. No privacy for patients checking in out front...Dr Cross only recommends single embryo transfer as she feels the risk of multiples is too high and unnecessary for a patient's wellbein
How was your experience with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Very personable and made you feel like a person. Options given with pros and cons. Ask if I had questions frequently and ensured that I understood a step of the ivf process before moving forward. She also reiterated the treatment plan when we were finishing up to guarantee that I understood.
What's one piece of advice would you give a prospective patient of Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dont be afraid to ask questions and explore every treatment option with her.
During treatment, were you treated like a number or a human with Chantel Ianthe Cross at Johns Hopkins Medical Institute?
Dr Cross showed great empathy and could tell I was upset about what I was hearing. She made sure to reassure me several times as to "not beat myself up."
Describe the protocols Chantel Ianthe Cross used in your cycles at Johns Hopkins Medical Institute and their degree of success.
Still going through the start up phase of treatment
Describe your experience with the nursing staff at Johns Hopkins Medical Institute.
I have yet to deal with the nurses. Dr Cross currently has a med student that has been assisting her.
Describe your experience with Johns Hopkins Medical Institute.
Great location inside GreenSpring Station- easy to find. Office itself is pretty blah. Minimal art on the walls with an old plug in radio under a table playing antenna fed music. Long wait time and there was no one there. No privacy for patients checking in out front.
Describe the costs associated with your care under Chantel Ianthe Cross at Johns Hopkins Medical Institute.
$12,000 per ivf cycle, not including $3-5,000 for meds
Describe Chantel Ianthe Cross's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Johns Hopkins Medical Institute.
Dr Cross only recommends single embryo transfer as she feels the risk of multiples is too high and unnecessary for a patient's wellbeing
9
Doctor
Chantel Ianthe Cross
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Johns Hopkins Medical Institute
Baltimore
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Review of

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