How was your experience with Charles Obasiolu at Harvard Vanguard?
Even worse than his suboptimal demeanor and professionalism, we now also retroactively question his medical fund of knowledge and treatment planning. Despite a year of "testing" and "treating" us (which included a failed IVF cycle), he never diagnosed either my husband or myself with any issues. Within a month of seeing our new physician, however, we learned that my husband had anti-sperm antibodies cross-linking his spermatids, entirely impeding their motility. Because we had such trouble communicating with Dr. Obasiolu (and there was such tremendous lack of transparency with every step of the process in his clinic), we don't know whether or not he did ICSI with our IVF. Without ICSI, there is no way that my husband's sperm could have successfully fertilized any of my eggs, and the entire cycle would have been a waste of money (not to mention a huge strain on our emotional reserve). After we switched to our current physician, we also learned that I was underproducing a specific hormone precursor, and I was started on a supplement for this. Who knows if this made a difference or not (although we did have a successful IVF cycle with our new doctor) - but we were so appreciative of the thoroughness and thoughtfulness that our new doctor applied to our case. He demonstrated a comprehensive and sophisticated fund of knowledge regarding the synthesis and metabolism of hormone precursors that we very much doubt Dr. Obasiolu had. Neither my husband nor myself pretend to have a nuanced understanding of reproductive endocrinology, but we trust our current physician implicitly, and this physician has pointed out to us (in a kind and professional way) a number of medical errors that Dr. Obasiolu made in our treatment plans.
During treatment, were you treated like a number or a human with Charles Obasiolu at Harvard Vanguard?
I do not think that Dr. Obasiolu is a monster, so my intention is not to vilify him as a person. But the impression that we received from him was that he did not care about us (beyond our insurance payments to his practice) - essentially, he barely knew us, and his bedside manner was terrible. In the spirit of full disclosure - my husband and I are both physicians, and I specialize in pediatric palliative care - so bedside manner and communication is extremely important to me. Dr. Obasiolu barely remembered our names, let alone our medical histories. He rushed through every visit, rarely making eye contact with us, and his body language was similarly rude. He seemed disinterested in our answers, and he appeared to be spending very little energy/thoughtfulness on reviewing our medical information and/or putting together a treatment plan.
Describe your experience with Harvard Vanguard.
However, I think that the worst thing about our overall experience may actually have been our interactions with Dr. Obasiolu's clinic infrastructure and his ancillary staff. Everyone with whom we interfaced was (at best) rude and (at worst) actively obstructive to our care. We would call with questions about certain medications, and we would be blocked by nurses who did not know the answer but would refuse to contact a physician to obtain the answer. We dealt with nurses who forgot to call in time-sensitive medications, such that we had to spend hours on the phone ourselves, frantically pleading with pharmacies to rush us the requisite meds. This all occurred 3 years ago, and as I am typing this, I am actually becoming tearful and viscerally upset - it was such an awful experience, through and through, and I am still feeling emotional about it years later.
We would not wish our experience in this clinic on our worst enemy. I was so overwhelmed and scared by the whole process that I did not appropriately self-advocate - and as a result, we wasted a whole year and suffered through a lot of emotional grief that likely was unnecessary. I don't mean to imply that our subsequent experiences with IVF were a picnic - they also were quite stressful - but having a physician that we loved and trusted through the journey made the experience so much better.
Describe the costs associated with your care under Charles Obasiolu at Harvard Vanguard.
Mostly covered by Blue Cross Blue Shield insurance, as mandated and the state of Massachusetts.
What specific things went wrong at Harvard Vanguard?
- Failed to call in prescriptions to pharmacy
- Lost appointments
- Failed to call with results
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information