Christine Mullin

Some [nurses at Northwell Health] know more than others, and you learn who to turn to throughout your time there...Also, as an aside, the phlebotomist, Jessica, is the freaking best...The Northwell Mineola office is peaceful. The Manhasset office can be a zoo. I thankfully only had to go there on weekends for monitoring and for procedures (however, specifically for procedures, the nurses at Manhasset are incredible).

The clinic [Northwell Health- Mineola] is amazing, the staff is warm, friendly, and organized. It took 1 visit for Robin at the front desk to remember my name. I'm greeted every time I walk in and questions are answered as needed. Whenever I call with questions I get an answer right away or am called back shortly after. There are NEVER issues with appointments, they always make room for me. Jessica the phlebotomist is amazing, she never leaves me with bruises and takes my blood in no time. Regina, the sonogram tech is so warm - I've cried to her behind the closed door many times, and she always makes me feel so comfortable. This team is a gem!

Always see a doctor for monitoring [at North Shore Long Island Jewish], though sometimes not your primary doctor. Patients in satellite offices need to go to Manhassat for at least some monitoring appointments and all procedures - Manhassat is definitely busier than Mineola, but still moves fairly quickly. Had a couple of issues with billing, but they were easily resolved. Robyn, who handles insurance logistics for the Mineola office, is excellent and helped me through a really confusing insurance policy.

There are busy hours [at North Shore] so be sure to ask if it is a busy time when making your appointment - Mornings are typically a packed office. If you are going the route of donor eggs - their in house donor pool is not that big so go into that with a you can't be too choosy mindset unless you are willing to pay the extra expenses of going to an egg bank or hiring your own donor both of which can get quite costly as you will need to pay for them to go through the clinics approval process...Everyone in the office will know your name and will give you a big greeting when you arrive. The receptionist knows where everyone is in their cycle and the nurses are all fantastic. They listen and care...The nurses are fabulous at both offices - Mineola and Manhassat. They are caring and supportive and very comforting during a very difficult process. They are not the best communicators and sometimes forget to inform the rest of team about an appointment or a request you made so be sure to write down everything you discuss with them and which nurse you are talking with.

Dr. Mullin is part of a big network of doctors at NSLIJ but she also has her own office in Garden City. When you are at Dr. Mullin's office you feel like a person but at the hospital I felt like a number....Monitoring appointments were done very early in the morning. You signed in and went to the back to have blood drawn, then waited to be called to see a doctor. Wait could be anywhere from 10 minutes to an hour depending on which doctor was on call that day.

I only had an interaction with one nurse {at Northwell Health] and I found her to be the least friendly of the office. She was blunt and to the point and didn’t seem to show as much companion as other staff...For my medication I spent around $175 and my IUI was $350...Small clinic with one doctor even though she is part of a large practice. This allows you to feel like a person as opposed to a number. Everyone knows your name and the staff remembers you. Everyone is very friendly and I felt comfortable there.

Strengths: everyone [ North Shore] I have met is very nice, and competent. Weakness: IUIs are done at a separate office, so I’ve had different providers within the clinic do our IUIs. Each person was just as nice as the last. ... I was told my FSH was elevated one day, it felt like someone has missed telling me that. Although she didn’t seem very concerned, it was concerning to me. ...

This is a very big clinic with many patients and can sometimes feel like it's a revolving door, but I didn't really expect anything different. As with any other medical care, you have to be your own advocate and do your own research and ask questions. Try to become knowledgeable regarding your treatment so you can give it the best shot possible...All of the nursing staff is excellent!...If you are expecting warm and fuzzy, that is not what you will get with Dr. Mullin, but you will get the best care.