Strongly recommend: 84%Neutral: 13%Don't recommend: 3%9.4
84% strongly recommend
15 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.7
9.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
1
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

Education

Medical School
U. of Kansas
Residency
U. of Utah
Fellowship
U. of Utah

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Colleen Milroy works at

Billings Clinic Reproductive Medicine & Fertility Care
Strongly recommend: 59%Neutral: 22%Don't recommend: 18%8.4

At 1 office

Billings
760 Wicks Lane
Billings, MT 59105
406-238-2475
Explore Clinic

1 patient review filtered by:

0
0
Verified

This patient has provided documentation of treatment at this clinic.

Age 29
Treated 2013
Success w/ Doc No
4 IUI
2 IVF
Unexplained
Other
European
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
We didn3 IUIs with dr Milroy and prior to that several timed intercourse cycles. None of our cycles were successful and I only saw dr Milroy once and that was during our initial consultation....Dr Milroy was our first RE and I was “younger” at 28 when we started seeing her. I felt she never took our concerns seriously. She misdiagnosed me with a bicornuate uterus, on top of several other fertility misses. I saw her during our initial consultation and then never again. She didn’t do any ultrasounds, didn’t call to let me know what was going o
I never saw the same nurse. I had asked multiple times that when they called and had to leave a message they [KU Med] leave the result... They were so busy and so unorganized. It became so frustrating as a patient. ..I had to always call back and hope to catch someone who could give me my lab value. I was also asked by a nurse to switch pharmacies so it would be easier for her...I had to call several times with issues from pharmacy, to lab results and even correct labs
How was your experience with Colleen Milroy at Kansas University Center for Advanced Reproductive Medicine?
Dr Milroy was our first RE and I was “younger” at 28 when we started seeing her. I felt she never took our concerns seriously. She misdiagnosed me with a bicornuate uterus, on top of several other fertility misses. I saw her during our initial consultation and then never again. She didn’t do any ultrasounds, didn’t call to let me know what was going on, and didn’t do one of our IUIs
What's one piece of advice would you give a prospective patient of Colleen Milroy at Kansas University Center for Advanced Reproductive Medicine?
Have a good knowledge of fertility, advocate for yourself, ask questions. When you feel it is time to move on, do so
During treatment, were you treated like a number or a human with Colleen Milroy at Kansas University Center for Advanced Reproductive Medicine?
We didn3 IUIs with dr Milroy and prior to that several timed intercourse cycles. None of our cycles were successful and I only saw dr Milroy once and that was during our initial consultation. The nursing staff was not helpful and I actually had one nurse ask me if I could use a different pharmacy so it would be easier for her
Describe the protocols Colleen Milroy used in your cycles at Kansas University Center for Advanced Reproductive Medicine and their degree of success.
I don’t remember, we did 3 IUIs and two were with injectables
Describe your experience with the nursing staff at Kansas University Center for Advanced Reproductive Medicine.
I never saw the same nurse. I had asked multiple times that when they called and had to leave a message they leave the result. I had been told we were unexplained infertility (now know that is completely inaccurate) and was told after each lab, “everything looks great!” I had to always call back and hope to catch someone who could give me my lab value. I was also asked by a nurse to switch pharmacies so it would be easier for her
Describe your experience with Kansas University Center for Advanced Reproductive Medicine.
The office was nice. They were so busy and so unorganized. It became so frustrating as a patient. I now realize that it is not the norm for the RE to be in on appointments and procedures. It makes it so much easier on everyone when they are present. It was so frustrating trying to get answers even when I was physically in the office
Describe the costs associated with your care under Colleen Milroy at Kansas University Center for Advanced Reproductive Medicine.
I don’t remember the cost
Describe Colleen Milroy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kansas University Center for Advanced Reproductive Medicine.
We never discussed ivf
What specific things went wrong at Kansas University Center for Advanced Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kansas University Center for Advanced Reproductive Medicine.
I had to call several times with issues from pharmacy, to lab results and even correct labs
0
Doctor
Colleen Milroy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Kansas University Center for Advanced Reproductive Medicine
Overland Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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