Rated 9.1
Strongly recommend: 58%Neutral: 41%Don't recommend: 1%9.1
58% strongly recommend
7 reviews
Humanity
9.4
9.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.9
9.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.4
7.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
8
8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
5.7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of North Carolina
Residency
U of Texas Health Science Center

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Courtney Failor works at

Aspire Fertility (formerly RMA of Texas)
Rated 9.2
Strongly recommend: 82%Neutral: 14%Don't recommend: 5%9.2

At 1 office

San Antonio - Stone Oak
19296 Stone Oak Pkwy
San Antonio, TX 78258
210.337.845
Explore Clinic

7 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
10
Age 26 - 27
1 IVF
Tubal Blockage
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
We retrieved 26 eggs, 19 fertilized, and 10 made it to day 5 blastocyst [with Dr. Courtney Failor]...about to start prepping for my FET...is really sweet and understanding and makes sure you truly understand what is happening and does not move on until she knows you do not have any further questions...She is empathetic and informative and relays information very well. She is easy to contact and talk to and explains each step of the procedures and plans very well. The only negative is that the clinic is often busy so some of my appointments were very quick.
The only negative [at Aspire Fertility/RMA of Texas] is that the clinic is often busy so some of my appointments were very quick...We retrieved 26 eggs, 19 fertilized, and 10 made it to day 5 blastocyst...The nursing staff at Aspire Fertility San Antonio is amazing!! They are all so sweet and truly love what they do...they are always on time and quick to get to you. Even if they are behind they ensure they speak to you and let you know and get to you quickly. The only weakness is that their phone system is bad and it is difficult to reach them through the phone. Often I have to email my nurse or the main contact and ask them to call me in order to reach them.
How was your experience with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Dr. Failor is a great doctor. She is empathetic and informative and relays information very well. She is easy to contact and talk to and explains each step of the procedures and plans very well. The only negative is that the clinic is often busy so some of my appointments were very quick.
What's one piece of advice would you give a prospective patient of Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
ASK QUESTIONS!
During treatment, were you treated like a number or a human with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Dr. Failor is really sweet and understanding and makes sure you truly understand what is happening and does not move on until she knows you do not have any further questions.
Describe the protocols Courtney Failor used in your cycles at Aspire Fertility (formerly RMA of Texas) and their degree of success.
With my GYN I tried clomid, and when I came to Dr. Failor she had stated after testing that IVF seemed to be my highest percentage of conceiving. First we had to have surgery for uterine polyps, then we began IVF. My dosage was low as she thought we would be successful on a low dose (due to being 26 with no sign of anovulation or dimished ovarian reserve). For my egg retrieval I was on Gonal F, Menopur, and ganirelix. We retrieved 26 eggs, 19 fertilized, and 10 made it to day 5 blastocyst. We were about to start prepping for my FET however due to coronavirus this has been postponed.
Describe your experience with your nurse at Aspire Fertility (formerly RMA of Texas). (Assigned nurse: Erica Salgado)
The nursing staff at Aspire Fertility San Antonio is amazing!! They are all so sweet and truly love what they do.
Describe your experience with Aspire Fertility (formerly RMA of Texas).
Aspire Fertility in San Antonio is wonderful, they are always on time and quick to get to you. Even if they are behind they ensure they speak to you and let you know and get to you quickly. The only weakness is that their phone system is bad and it is difficult to reach them through the phone. Often I have to email my nurse or the main contact and ask them to call me in order to reach them.
Describe the costs associated with your care under Courtney Failor at Aspire Fertility (formerly RMA of Texas).
$15,000
8
Doctor
Courtney Failor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility (formerly RMA of Texas)
San Antonio - Med Drive
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
9
Age 30 - 31
1 IUI
1 IVF
PCOS
Unexplained
Prefer not to answer
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
I loved Dr Failor. She was very gentle, never judgemental and always took the time to answer my questions when I didn’t exactly understand. She never tried to push me into any treatment when I wasn’t ready to start...Dr Failor always made me feel like an important patient. Always remembered me and was always considerate of my feelings
[Aspire Fertility] Strengths - overall very friendly, helpful clinic. Welcoming and always made me feel good about being in their care. Would always fit me in if I felt like I needed to be seen. Weakness - Communication with billing, and between staff and patients could be better but overall I never had a experience.
How was your experience with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
I loved Dr Failor. She was very gentle, never judgemental and always took the time to answer my questions when I didn’t exactly understand. She never tried to push me into any treatment when I wasn’t ready to start.
What's one piece of advice would you give a prospective patient of Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
I would tell them to be themselves and ask questions about anything you don’t understand.
During treatment, were you treated like a number or a human with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Dr Failor always made me feel like an important patient. Always remembered me and was always considerate of my feelings
Describe the protocols Courtney Failor used in your cycles at Aspire Fertility (formerly RMA of Texas) and their degree of success.
I did one cycle of invocell with dr Failor. I cannot remember the prescription names used but it was a low dose cycle. We used clomid, and stimmed for 9 days, I think. 8 eggs retrieved and inserted into invocell device. At removal we had 2 healthy embryos that we fresh transferred. And one embryo that didn’t grow past day 4. My transfer resulted in a positive pregnancy test, both embryos implanted but only one progressed. Had a healthy baby boy exactly 8 months to the date after transfer. Delivered early due to preeclampsia.
Describe your experience with your nurse at Aspire Fertility (formerly RMA of Texas).
Can’t remember their names. I saw a lot of different nurses and they were mostly all understanding and gentle. They did sometimes make me feel like I was silly for not understanding things and took a littler longer than I’d like to get answers to calls and e-mails.
Describe your experience with Aspire Fertility (formerly RMA of Texas).
Strengths - overall very friendly, helpful clinic. Welcoming and always made me feel good about being in their care. Would always fit me in if I felt like I needed to be seen. Weakness - Communication with billing, and between staff and patients could be better but overall I never had a experience.
Describe the costs associated with your care under Courtney Failor at Aspire Fertility (formerly RMA of Texas).
I paid 8k for one cycle of invocell not including some testing before cycle began, and pregnancy ultrasounds
Describe Courtney Failor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility (formerly RMA of Texas).
I do wish we had discussed this topic more in depth. I did not want a multiple pregnancy but it was only discussed on the day of transfer how many we would want to transfer. I would have liked to have been told more in detail about the dangers of multiple embryo transfer before having to make that decision in somewhat of a hurry.
What specific things went wrong at Aspire Fertility (formerly RMA of Texas)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Aspire Fertility (formerly RMA of Texas).
I did not have anything specifically go wrong at this clinic.
10
Doctor
Courtney Failor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Fertility (formerly RMA of Texas)
San Antonio - Stone Oak
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

Consult
0
0
6 Fertility Medications
Diminished Ovarian Reserve
Other
Native American
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
dr failor wanted to put me on birth control and a lower dose of the fertility meds...My first fertility dr wasn’t going to give me birth control because I don’t ovulate and a higher dose of fertility meds...Talk about different approaches drs take...I have her all the information on me she did not have to do anything special for me
they [Aspire Fertility] don’t listen and take their own sweet time you are when you fit in. You are not a priority unless you pay cash .. even though you are paying cash to have the insurances , and you are going to go through a lot of procedures just to have ivf...They didn’t care I’m just another woman trying to have a baby and their bottom line is money .
How was your experience with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
I had to go over my story with insurance with her staff and they still didn’t get it I started with them in feb got my appt in late March and then I became eligible another insurance right before a cycle and they wouldn’t do the cycle so I had to skip it . That was may 3rd so since it was so close to my cycle date they did nothing but kept me on esterace . On may 20th I sent an email asking if they had verified my insurance and got no not yet. I emailed may 31 st that my cycle started and they said well your Insurance hasn’t been verified to stay on esterace and we will try next cycle . So I sent an email to their coordinator and she says well sorry we went from internally doing benefits to someone or something else doing it and we pulled it today 06/02/2021 and your coordination of benefits isn’t set up (which I did the first day I got the insurances BECAUSE I work for an insurance company so I know whAt to do ) . Sorry is not enough for them not caring about something that means the world to someone else . I have been beyond patient I have wasted 4 months on them and I gave them all my tests all my Info so I didn’t have to re do anything and I am in the same place I started with nothing to even show for this time . It’s one thing to have a cycle stopped because of an issue but it’s a whole different type of feeling when it had nothing to do with me but their staff.
What's one piece of advice would you give a prospective patient of Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
To be honest I do not trust someone I have to repeat repeatedly the same information in different calls . I also explained I did not want my time wasted and it seems they wanted to show me and they did . They didn’t care I’m just another woman trying to have a baby and their bottom line is money .
During treatment, were you treated like a number or a human with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
I have her all the information on me she did not have to do anything special for me
Describe the protocols Courtney Failor used in your cycles at Aspire Fertility (formerly RMA of Texas) and their degree of success.
I did not get a rational . My first fertility dr wasn’t going to give me birth control because I don’t ovulate and a higher dose of fertility meds but dr failor wanted to put me on birth control and a lower dose of the fertility meds . Talk about different approaches drs take .
Describe your experience with your nurse at Aspire Fertility (formerly RMA of Texas). (Assigned nurse: Nora silver and Lisa Dominguez )
Robots . They didn’t know and to me they didn’t care
Describe your experience with Aspire Fertility (formerly RMA of Texas).
I have said everything they don’t listen and take their own sweet time you are when you fit in. You are not a priority unless you pay cash .. even though you are paying cash to have the insurances , and you are going to go through a lot of procedures just to have ivf . Have fun ..
Describe the costs associated with your care under Courtney Failor at Aspire Fertility (formerly RMA of Texas).
There was the medications and the one televisit that I had to wait a whole month to do . No other visits
Describe Courtney Failor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility (formerly RMA of Texas).
I don’t never got to it their staff made sure of that
What specific things went wrong at Aspire Fertility (formerly RMA of Texas)?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Aspire Fertility (formerly RMA of Texas).
I have already explained please look back at what I said in the previous questions .
0
Doctor
Courtney Failor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Aspire Fertility (formerly RMA of Texas)
San Antonio - Stone Oak
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
10
Age 32
IVF
Donor Sperm
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Latinx
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Courtney Failor] shared information in a manner that was kind and relevant...used photos, charts and examples to communicate information...allowed time for questions...answered questions honestly...also a great at providing outside resources to look over. She is kind, gentle and understanding when she speaks...Ask about methods of treatment and what she would do differently if complications were to occur.
[nurse at Aspire Fertility (formerly RMA of Texas) had] Good communication. Frequent updates. Shared resources...warm, compassionate and informative...Provide extra support such as support groups and webinars...difficulty getting through via phone...[Dr. Courtney Failor] is great at presenting information and answering all questions...Her bedside manner was gentle and understanding.
How was your experience with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Dr. Failor has been a wonderful doctor so far. Like expressed before she is great at presenting information and answering all questions. She is also a great at providing outside resources to look over. She is kind, gentle and understanding when she speaks.
What's one piece of advice would you give a prospective patient of Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Come prepared with questions you would like to ask. Ask about methods of treatment and what she would do differently if complications were to occur.
During treatment, were you treated like a number or a human with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
She shared information in a manner that was kind and relevant. She used photos, charts and examples to communicate information. She allowed time for questions. She answered questions honestly. Her bedside manner was gentle and understanding.
Describe your experience with your nurse at Aspire Fertility (formerly RMA of Texas). (Assigned nurse: Erica Salgado)
Good communication. Frequent updates. Shared resources.
Describe your experience with Aspire Fertility (formerly RMA of Texas).
Strengths: warm, compassionate and informative. Provide extra support such as support groups and webinars. Weaknesses: difficulty getting through via phone. New patients should take advantage of all the resources available, be your own advocate and connect with others to find an internal support system.
10
Doctor
Courtney Failor
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility (formerly RMA of Texas)
San Antonio - Stone Oak
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
8
9
Age 38
2 IUI
Donor Sperm
Recurrent Pregnancy Loss
Black or African-American
Nurse or HC Services
Neutral
Strongly Recommends
Unsuccessful
[Dr. Courtney Failor] always reviewed all options with me. Always discussed everything even when I did my own research. Hugged me when we went for sono and there was no baby. Talked me through my D&C...Very open to any suggestions I had....
I can always get in easy for an appointment [at Aspire Fertility]. They offer counseling services, and a support group. Helps me with any questions I had, especially about my medication. Held my hand during my D&C. I feel like they know you as a person...Very caring, warm and compassionate. Answered all questions via the phone or email. Always had a smile
How was your experience with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
She always reviewed all options with me. Always discussed everything even when I did my own research. Hugged me when we went for sono and there was no baby. Talked me through my D&C. Not always the warmest but there were times I was very quiet too. When I had to get a D&C, I saw more of her wariness. I would recommend her!
What's one piece of advice would you give a prospective patient of Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Always do your research, and ask questions
During treatment, were you treated like a number or a human with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
She always reviewed all my options, explained all in detail. Very open to any suggestions I had.
Describe the protocols Courtney Failor used in your cycles at Aspire Fertility (formerly RMA of Texas) and their degree of success.
First cycle IUI was with clomid, 2nd IUI we used Letrazole. I got ovidrel trigger shot before each time. Lots of cramping from the clomid tight before IUI, none with Letrazole. Baby asa during whole process. Lovenox after positive pregnancy test due to my clotting disorder.
Describe your experience with your nurse at Aspire Fertility (formerly RMA of Texas). (Assigned nurse: Tracey Montgomery )
Very caring, warm and compassionate. Answered all questions via the phone or email. Always had a smile
Describe your experience with Aspire Fertility (formerly RMA of Texas).
I can always get in easy for an appointment. They offer counseling services, and a support group. Helps me with any questions I had, especially about my medication. Held my hand during my D&C. I feel like they know you as a person
Describe the costs associated with your care under Courtney Failor at Aspire Fertility (formerly RMA of Texas).
Copays for the sono, medications and iui
8
Doctor
Courtney Failor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Fertility (formerly RMA of Texas)
San Antonio - Stone Oak
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
9
Age 32
2 IUI
Donor Sperm
Latinx
Income $100K - $199K
Nurse or HC Services
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Failor has spent a significant amount of time consulting with me and answering my questions and explaining the scientific processes behind the procedures. She also has understood some scheduling conflicts I had and assisted with working around it...She is thorough and empathetic. I would recommend her and have full trust in her for my treatments
This office [at Aspire Fertility] has friendly staff and doctors, possibly create a larger waiting room or do not book so many people. Look into hiring an additional doctor to alleviate the waiting periods and scheduling...Erika was my primary nurse but I conversed with her seldomly after the first couple of visits. All of the staff was great, but I did not get to know them by name or in much detail
How was your experience with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Dr. Failor is great. I do recommend asking any questions that you have a long the way. She is thorough and empathetic. I would recommend her and have full trust in her for my treatments. She is knowledgeable on the processes and immediately gains trust.
What's one piece of advice would you give a prospective patient of Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Ask questions as well as make her aware of your expectations from the start and along the way.
During treatment, were you treated like a number or a human with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Dr. Failor has spent a significant amount of time consulting with me and answering my questions and explaining the scientific processes behind the procedures. She also has understood some scheduling conflicts I had and assisted with working around it
Describe your experience with your nurse at Aspire Fertility (formerly RMA of Texas). (Assigned nurse: Erika )
Erika was my primary nurse but I conversed with her seldomly after the first couple of visits. All of the staff was great, but I did not get to know them by name or in much detail.
Describe your experience with Aspire Fertility (formerly RMA of Texas).
This office has friendly staff and doctors, possibly create a larger waiting room or do not book so many people. Look into hiring an additional doctor to alleviate the waiting periods and scheduling.
10
Doctor
Courtney Failor
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Fertility (formerly RMA of Texas)
San Antonio - Stone Oak
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
2019 - 2020, Unsuccessful
10
10
Age 27 - 28
1 IVF
Male Factor
Other
Latinx
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Courtney Failor] She, her nurse and all of the staff treated my husband and I with respect and genuine kindness...she was honest and compassionate...she let us know very quickly what we could do or try for our next round of IVF and continued to check in on us...We did not have any fertilized eggs make it to embryo stage...
[Aspire Fertility] Great communication, very thourgh and always made us feel welcomed...nurse and all of the staff treated my husband and I with respect and genuine kindness...[Dr. Failor] she let us know very quickly what we could do or try for our next round of IVF and continued to check in on us...We did not have any fertilized eggs make it to embryo stage...
How was your experience with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
We love dr. Failor, she was honest and compassionate. We didn’t get the results we were expecting but she let us know very quickly what we could do or try for our next round of IVF and continued to check in on us
What's one piece of advice would you give a prospective patient of Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
Be open and ask all the questions you want!
During treatment, were you treated like a number or a human with Courtney Failor at Aspire Fertility (formerly RMA of Texas)?
She, her nurse and all of the staff treated my husband and I with respect and genuine kindness.
Describe your experience with Aspire Fertility (formerly RMA of Texas).
Great communication, very thourgh and always made us feel welcomed. Ran behind on a couple appointments but that was a minor detail, wish they had more morning appointments readily available. If we had to see other doctors throughout or treatment at the clinic they were all great
Describe the costs associated with your care under Courtney Failor at Aspire Fertility (formerly RMA of Texas).
We did Invocell after meds, all the pre op blood work we spent about 14,000$
Describe Courtney Failor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility (formerly RMA of Texas).
We did not have any fertilized eggs make it to embryo stage
10
Doctor
Courtney Failor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility (formerly RMA of Texas)
San Antonio - Stone Oak
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources