Verified
This patient has provided documentation of treatment at this clinic.
2017 - 2018, Unsuccessful
6
2
Dr. Klooster took as much time as we needed to explain our situation and suggested treatment to us. He never rushed us or pressured us in our decision making. ... He was respectful of our desires for treatment and of our time and money. He was willing to consider our situation specifically rather than simply following the clinic's [Kaiser Permanente] standard protocols. ... I did not at all like that we saw a different doctor or nurse practitioner depending on the appointment.
The insurance billing process at this clinic [Kaiser Permanente] was a nightmare. ... It was difficult to get through to the office via phone during essential times, such as a pharmacy needing information for a prescription I was picking up prior to an appointment. We received conflicting information from the various nurse practitioners and doctors we saw ... we had a couple of months of setback due to poor communication between doctors about our treatment. ...
How was your experience with Curt Klooster at Kaiser Permanente Sacramento?
Dr Klooster was very willing to spend time with us to explain his understanding of our situation and his recommendations for treatment. He was respectful of our desires for treatment and of our time and money. He was willing to consider our situation specifically rather than simply following the clinic's standard protocols.
What's one piece of advice would you give a prospective patient of Curt Klooster at Kaiser Permanente Sacramento?
Be very direct about how slow or fast you would like to move through treatment options.
During treatment, were you treated like a number or a human with Curt Klooster at Kaiser Permanente Sacramento?
Dr. Klooster took as much time as we needed to explain our situation and suggested treatment to us. He never rushed us or pressured us in our decision making.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
The nursing staff were friendly and kind. I saw different nurses every appointment, though, which I found challenging.
Describe your experience with Kaiser Permanente Sacramento.
This clinic seems to follow a pretty standard set of protocols for treatment. Unfortunately, we were diagnosed with unexplained infertility, so we do not fit a "standard" treatment, and the general course of treatment that we were suggested did not work for us. I did not at all like that we saw a different doctor or nurse practitioner depending on the appointment. I felt like our care was not consistent across the board and we had a couple of months of setback due to poor communication between doctors about our treatment.
What specific things went wrong at Kaiser Permanente Sacramento?
- Lost paperwork
- Failed to order appropriate test
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
The insurance billing process at this clinic was a nightmare. I spent hours on the phone trying to figure out how much we would be paying for our appointments and treatment and never found answers. We have yet to receive bills for many of our appointments and the ones we received I had to contest for inaccuracies. It was difficult to get through to the office via phone during essential times, such as a pharmacy needing information for a prescription I was picking up prior to an appointment. We received conflicting information from the various nurse practitioners and doctors we saw, and it wasn't until we advocated for ourselves to make as many appointments with Dr. Klooster as possible, and to only listen to Dr. Klooster's treatment advice, that we found a reasonable course of treatment.