Cynthia Murdock

RMA of Connecticut

Rated 9.3
Strongly recommend: 84%Neutral: 9%Don't recommend: 6%9.3
84% strongly recommend
15 reviews
Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Creighton
Residency
Creighton
Fellowship
National Inst of Health

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Cynthia Murdock works in 5 offices at

RMA of Connecticut
Rated 8.8
Strongly recommend: 71%Neutral: 17%Don't recommend: 13%8.8

Explore Clinic
Danbury
103 Newtown Rd
Danbury, CT 06810
Norwalk
761 Main Ave
Norwalk, CT 06851
Stamford
260 Long Ridge Rd
Stamford, CT 06902
Trumbull
115 Technology Dr
Trumbull, CT 06611
Poughkeepsie
68 W Cedar St
Poughkeepsie, NY 12601
Show 3 more

15 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 43 - 44
1 IVF
Diminished Ovarian Reserve
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Murdock was very thorough in her work up with us and referred me for other appointments as needed (nutrition, additional bloodwork). Every step of the process was explained clearly and she spent a great deal of time in consultation with us making sure we understood all the diagnostics and treatment plan. While she did not shy away from the facts with us, she was always positive and re-assuring...results from my egg retrieval were as expected given my age and diminished ovarian reserve. Our FET is currently on hold due to COVID-19.
Everyone I have come in contact with at RMA has been nothing short of wonderful. They truly want the best for their patients. I primarily saw Dr. Murdock at most of my appointments but did see other doctors as well and it felt seamless. The clinic is modern with a comfortable surgical suite and is extremely clean...mostly communicated with [nurse] via email as that seemed to be the easiest way to reach her. She answered all my questions relatively quickly and took care of ordering medications
How was your experience with Cynthia Murdock at RMA of Connecticut?
Dr. Murdock was very thorough in her work up with us and referred me for other appointments as needed (nutrition, additional bloodwork). Every step of the process was explained clearly and she spent a great deal of time in consultation with us making sure we understood all the diagnostics and treatment plan. While she did not shy away from the facts with us, she was always positive and re-assuring. Our egg retrieval went smoothly but our FET is currently on hold due to covid-19.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
Ask her a lot of questions! She absolutely wants you to know and understand everything that is going on with regards to your diagnosis and treatment.
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
Dr. Murdock is always positive and has a very calming demeanor. She explains everything (good and bad) but always made us feel she had our best interest at heart.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
I did a luteal start beginning with oral medication (estrace) and moved onto injections consisting of micro dose Lupron, Menopur and Gonal F. I stimmed for about 12 days before the trigger shot. I ended up with 5 eggs retrieved, 4 fertilized and 2 made it to blastocyst. We opted to do PGT testing due to my age and 1 embryo came back genetically normal. The results from my egg retrieval were as expected given my age and diminished ovarian reserve. Our FET is currently on hold due to COVID-19.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Vanessa)
I mostly communicated with Vanessa via email as that seemed to be the easiest way to reach her. She answered all my questions relatively quickly and took care of ordering medications
Describe your experience with RMA of Connecticut.
Everyone I have come in contact with at RMA has been nothing short of wonderful. They truly want the best for their patients. I primarily saw Dr. Murdock at most of my appointments but did see other doctors as well and it felt seamless. The clinic is modern with a comfortable surgical suite and is extremely clean.
Describe your experience with your monitoring appointments at RMA of Connecticut.
It was run very efficiently. I never waited more than 15 minutes
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
Insurance covered a good portion of our work up and IVF. We did have some out of pocket expenses with genetic testing and some medications
Describe Cynthia Murdock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
We will be having one embryo transferred
What specific things went wrong at RMA of Connecticut?
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Connecticut.
Our results from the genetic counselor during our initial work up were sent to the wrong email address. It was quickly corrected and never happened again.
10
Doctor
Cynthia Murdock
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Connecticut
Norwalk
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 30
Tubal Blockage
European
Ashkenazi Jewish
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Cynthia Murdock explained absolutely everything...As soon as she got results in, I was notified and told about them...explained every test that my husband and I had done in even more detail as well as the response...I had a surgery when I was 8 years old...during that surgery, one of the surgeons knicked my fallopian tube causing significant scar tissue, which is blocking my tube not allowing me to become pregnant naturally. Dr. Murdoch allowed my husband and me a moment and explained it's not the best news, but reminded us that it's not the end of the road for us.
RMA is one of the best doctor offices I had gone too. Starting with the front desk and feeling so welcome, ending with the nurses who were so kind while taking blood tests. The office is immaculate and clean!...The moment you walk in you feel welcomed and most of all SAFE..[nurse] usually called me with any blood results and explained it all over the phone. If I had any questions she made it clear that I could call, text, or email her at any time...
How was your experience with Cynthia Murdock at RMA of Connecticut?
Dr. Cynthia Murdock explained absolutely everything. If that wasn't enough, each time I went back for another appointment, she would explain everything again. As soon as she got results in, I was notified and told about them. In the most recent appointment, Dr. Murdock went above and beyond and explained every test that my husband and I had done in even more detail as well as the response. I would recommend her to everyone, as I was recommended to her by a great friend.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
The biggest advice is there is no question too small. The team Dr. Murdock assembles for you is great. Take advantage of having everyone's email, so when and if you do have a question, email them and they will contact you as soon as possible.
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
I had a surgery when I was 8 years old. It was tough to hear the news that during that surgery, one of the surgeons knicked my fallopian tube causing significant scar tissue, which is blocking my tube not allowing me to become pregnant naturally. Dr. Murdoch allowed my husband and me a moment and explained it's not the best news, but reminded us that it's not the end of the road for us. She sat there and answered all of the questions we had (it felt like 50 questions) and understood why we wouldn't be able to move forward until a later date.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Kathy Ferreira)
Everyone in the office was amazing. The moment you walk in you feel welcomed and most of all SAFE. Kathy was great! She usually called me with any blood results and explained it all over the phone. If I had any questions she made it clear that I could call, text, or email her at any time.
Describe your experience with RMA of Connecticut.
RMA is one of the best doctor offices I had gone too. Starting with the front desk and feeling so welcome, ending with the nurses who were so kind while taking blood tests. The office is immaculate and clean! The only weakness that I would state, is making sure when you prepare someone for their first appointment they understand they should eat something because there will be a significant amount taken for blood tests.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
So far the cost has been about $4,000 for testing. The unfortunate part is my husband and I have to pay $16,000 out of pocket before starting the IVF process. My insurance covered some of the testing, but not all of it.
10
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Connecticut
Danbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 31
1 IVF
Unexplained
Income $50K - $99K
Sales Representative
2nd of 2 Docs
4 IUI With Other Docs
4 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We used a new protocol that we had not done before with Doctor Murdock for our IVF cycle. ... Doctor Murdock gave us more tests including an ERA which we never had been asked to do. The ERA showed us that I am pre-receptive which we would have never known if we did not go to Doctor Murdock. ... The night before our egg retrieval Doctor Murdock called my cell phone to wish us luck at our retrieval. ...
RMA makes it easy for us and makes sure our appointments are at a time that we can make a drive and get there for. They are very helpful with any questions we have, their staff is always welcoming, and their office is so very clean which is important! ... Jocelyn is our assigned nurse and Chelsea is our coordinator. Both have been excellent to work with. I can email either of them and within the hour they respond.
How was your experience with Cynthia Murdock at RMA of Connecticut?
Doctor Murdock gave us so much hope after our first consult. She provided us more information than we had ever received before. She made sure my Husband and I felt good about our plan ahead. Doctor Murdock gave us more tests including an ERA which we never had been asked to do. The ERA showed us that I am pre-receptive which we would have never known if we did not go to Doctor Murdock. The night before our egg retrieval Doctor Murdock called my cell phone to wish us luck at our retrieval. I have never had a Doctor do that. It made us feel SO special. We truly appreciated that she did that and appreciate everything she has done with us so far.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
Ask questions and tell her everything. She is so trustworthy and knows her stuff. She will tell you honest answers and provide great feedback.
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
Our first consultation with Doctor Murdock was amazing. We went to her for a second opinion after multiple failed attempts at another fertility center. Doctor Murdock had already looked at our past files from our previous attempts and came up with a game plan right away. She provided us with more information than we received before from any other Doctors. She was very caring, warm, and personable.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
We used a new protocol that we had not done before with Doctor Murdock for our IVF cycle. She put me on estrace pills to prep for my cycle and then we did a Microdose Lupron Flare IVF cycle (2o units of Lupron in the morning and night, 150 iu Menopur & 300 iu of Follistim). This has provided us the best results we have had yet. We were able to freeze four embryos. Prior to this we always did the antagonist cycle and I was barely making blasts on day 5. We are so glad Doctor Murdock put us on a new protocol.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Jocelyn )
Jocelyn is our assigned nurse and Chelsea is our coordinator. Both have been excellent to work with. I can email either of them and within the hour they respond. I ask Jocelyn SO many questions that sometimes I feel like I am being a bug but she does not care at all. She is so helpful and always gives me honest feedback. She is there anytime we need her.
Describe your experience with RMA of Connecticut.
We have to travel over 2 hours to go to our clinic so it is a lot on us. RMA makes it easy for us and makes sure our appointments are at a time that we can make a drive and get there for. They are very helpful with any questions we have, their staff is always welcoming, and their office is so very clean which is important!
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
Our insurance does not cover IVF or any fertility treatments. We had to pay $8,000 out of pocket for an egg retrieval. We will also owe another $5200 for our transfer.
Describe Cynthia Murdock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
We have only gotten through our egg retrieval recently. We are saving and getting ready for a frozen embryo transfer soon.
10
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Connecticut
Danbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 29 - 30
3 IUI
Tubal Blockage
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Murdock always greets us personally in the waiting room of the clinic. She remembers our names, occupations, and our fertility situations. Whenever we have an appointment or consultation with her she is well-prepared with all of the details of our case. She has also called personally with test results when things are especially concerning instead of having a nurse call.... Dr. Murdock first performed full fertility panel of bloodwork, saline sonogram, and HSG.
Strengths: RMACT offers specific monitoring hours where you can come in between 7am-8am for your monitoring without an appointment. They are fast and efficient in handling the amount of patients in the waiting room in the morning... Weaknesses: The financial piece can be difficult to understand....We are currently experiencing a miscommunication between the initial paperwork we signed about the cost of our upcoming IVF cycle.
How was your experience with Cynthia Murdock at RMA of Connecticut?
Dr. Murdock is a very thorough and trustworthy physician. She has taken every precaution with even the slightest of concerning test results, making sure we follow up with every avenue possible. She is easy to communicate with and patient with questions. She has always explained our treatments and diagnoses well in detail to make sure that we understand what is going on.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
I would suggest being prepared with your questions when you go into your appointment. Dr. Murdock does spend a lot of time making sure she explains your situation so you want to make sure that your questions are covered.
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
Dr. Murdock always greets us personally in the waiting room of the clinic. She remembers our names, occupations, and our fertility situations. Whenever we have an appointment or consultation with her she is well-prepared with all of the details of our case. She has also called personally with test results when things are especially concerning instead of having a nurse call.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
Dr. Murdock first performed full fertility panel of bloodwork, saline sonogram, and HSG. The bloodwork shows Hypothyroidism and she did further bloodwork to confirm, then referred me to a wonderful medical endocrinologist for follow up (who then diagnosed me with Hashimoto's). The HSG showed a hydrosalpinx in my right fallopian tube. Dr. Murdock suggested surgery to remove the tube (salpingectomy) and referred me to an OB surgeon for this surgery, which was successful. After my thyroid leveled out and my tubal was removed, we moved forward with IUI with the following protocol: Clomid 100mg CD3-7, monitoring day 3 & 12, Ovidrel 250 trigger CD12, IUI CD14. We followed this protocol three times because Dr. Murdock felt it was our best option. She had previously recommended injectible medications for our second IUI protocol, but my insurance company denied the approval for the meds and the cycle. We are starting IVF around April and won't have our protocol until then.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Kathy Ferreira)
My nurse, Kathy Ferreira and patient navigator, Chelsea Merwin have been wonderful to work with. They are fast to respond to phone calls and e-mails and are very patient with my questions. I have also seen many other nurses and medical assistants at RMACT and they are the most personable and organized medical staff I have ever seen.
Describe your experience with RMA of Connecticut.
Strengths: RMACT offers specific monitoring hours where you can come in between 7am-8am for your monitoring without an appointment. They are fast and efficient in handling the amount of patients in the waiting room in the morning. It seems that every staff member they hire must be personable, compassionate, and committed to your care and success. They all take the time to get to know you, remember your name, and things about you. The office is clean, bright, modern, and comfortable. They also have an acupuncturist and nutritionist working out of the office. Weaknesses: The financial piece can be difficult to understand. This has been our only frustrating experience in terms of communication. I would want a new patient to know that you are going to an excellent clinic where you will be seeing complete experts in the fertility field. Their services tend to run more expensive than other clinics, however, I feel that it is worth the extra cost.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
IUIs were billed to the insurance at around $6,000 per cycle. IVF egg retrieval cycle costs $9500. Egg retrieval costs $5700. PGS testing costs $3725 and associated embryo freezing costs $1200.
What specific things went wrong at RMA of Connecticut?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Connecticut.
We are currently experiencing a miscommunication between the initial paperwork we signed about the cost of our upcoming IVF cycle. What we were initially told was $400 less.
10
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Connecticut
Danbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
9
Age 33 - 34
1 IUI
3 IVF
Poor Egg Quality
Immunological
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Murdock] understood my anxiety and was very compassionate ... explained everything and helped us feel comfortable with the other doctors doing our procedures. I would highly recommend her. I just wish they did more testing for reasons of infertility. ... Her advice to my husband who wanted to transfer two was “do you see how nervous she is, she can’t do two at once”. Best advice ever! ...
Need more testing for infertility reasons. I like how they [RMA] have integrated wellness-acupuncture, nutrition, psychology, etc. I also like how they know your name and you are not just a number. I felt like they really root for you to succeed and all have a vested interest in your case. ... You knew who was going to be monitoring you. It was a rotation of about 3 doctors but the same nurses and techs were always around. Everyone knew your name and your case. The front desk was really helpful.
How was your experience with Cynthia Murdock at RMA of Connecticut?
She was amazing! I was so nervous and she calmed my anxieties, explained everything and helped us feel comfortable with the other doctors doing our procedures. I would highly recommend her. I just wish they did more testing for reasons of infertility.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
Push her!
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
She understood my anxiety and was very compassionate
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
We used three different protocols after a failed iui. I had a gut feeling iui wasn’t going to work for us and it didn’t so I pushed for IVF and am so glad we did. I just wish they conducted more thorough testing for infertility reasons.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Jocelyb)
Jocelyn was my angel, I could not have asked for a better nurse than her. She did everything and was there for me day, night and weekend. I felt like I stayed with RMA CT because of her specifically.
Describe your experience with RMA of Connecticut.
Need more testing for infertility reasons. I like how they have integrated wellness-acupuncture, nutrition, psychology, etc. I also like how they know your name and you are not just a number. I felt like they really root for you to succeed and all have a vested interest in your case.
Describe your experience with your monitoring appointments at RMA of Connecticut.
It was efficient. You knew who was going to be monitoring you. It was a rotation of about 3 doctors but the same nurses and techs were always around. Everyone knew your name and your case. The front desk was really helpful.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
We were mostly covered by insurance except for our first two PGS testings—maybe $5000 for the two.
Describe Cynthia Murdock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
Her advice to my husband who wanted to transfer two was “do you see how nervous she is, she can’t do two at once”. Best advice ever!
9
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Connecticut
Danbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Successful
NPS
6
NPS
10
Age 35
1 IUI
Anovulation
Diminished Ovarian Reserve
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Strongly Recommends
Successful
I switched to Dr. Murdock from another clinic and one thing that stood out with her was when she told me in the initial consult that 'RE's aren't very creative' - indicating that there are set protocols that they follow. However, her approach was SO MUCH more personalized than at my prior clinic - she fine tuned a standard protocol to my specific condition and prior response to meds. And, it worked! Creativity aside, she has the expertise to make the right choices and adjustments.
Cathie [at nurse] was amazing. It is so great to be assigned a primary nurse to contact. Any time I had a question, she was quick to respond. And, she was so hopeful for my success. She was clearly a busy lady, but always took the time to respond and treat me like an individual. My experience with Cathie was a big reason for my happiness with RMA.... Much like other fertility clinics, you will see a rotating set of Doctors at monitoring. In fact, I never saw my primary doctor during my cycle.
How was your experience with Cynthia Murdock at RMA of Connecticut?
I really only interacted with Dr. Murdock twice, once in the initial consultation and once during early monitoring of my pregnancy. I switched to Dr. Murdock from another clinic and one thing that stood out with her was when she told me in the initial consult that 'RE's aren't very creative' - indicating that there are set protocols that they follow. However, her approach was SO MUCH more personalized than at my prior clinic - she fine tuned a standard protocol to my specific condition and prior response to meds. And, it worked! Creativity aside, she has the expertise to make the right choices and adjustments.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
Be knowledgeable about yourself so that you can provide the doctor with all the facts.
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
All of the doctors and my Nurse (Cathie) were wonderful. It always felt that they had a vested interest in my success: always happy to respond to questions, would review my charts before coming in for monitoring. And, once I got pregnant, they were so excited for me and so caring.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
I had one cycle with Dr. Murdock to treat anovulation. Combination protocol with Letrozole + Follistim, then Estradiol following trigger shot (and through week 9 of pregnancy). Then, IUIs 24 and 48 hours following trigger. I believe the estradiol and the timing of when to start taking it was key to success as I had always had very thin lining which went unresolved at my other clinic. She knew the right time to administer so as not to interfere with follicle growth.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Cathie Gray)
Cathie was amazing. It is so great to be assigned a primary nurse to contact. Any time I had a question, she was quick to respond. And, she was so hopeful for my success. She was clearly a busy lady, but always took the time to respond and treat me like an individual. My experience with Cathie was a big reason for my happiness with RMA.
Describe your experience with RMA of Connecticut.
Much like other fertility clinics, you will see a rotating set of Doctors at monitoring. In fact, I never saw my primary doctor during my cycle. But, you do get a nurse and a patient coordinator as primary points of contact. Also, event though the doctors rotate, the other doctors were fantastic - always reviewed my individual situation before they came into the room for monitoring. Also, the clinic has early morning monitoring and has a location open on the weekends - which makes the whole process more manageable.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
I think one IUI cycle was $3500, communicated in advance. Also, there was a line item list of what specifically that entailed. The medications are a separate cost to be paid to the pharmacy.
6
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
RMA of Connecticut
Stamford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 35
2 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Murdock is patient and kind. She takes the time to explain what is going on. In the event of bad news she is sympathetic and listens. She doesn’t rush you off of the phone or out of an appointment.... I was on a flare protocol due to low egg reserve. I used MD Lupron, gonal F and menopor for 3 weeks during my first cycle. During the second cycle a testosterone gel was added prior to the in same dosage of injections....
It [RMA of Connecticut] is very organized. The offices themselves are new looking and clean. Everyone from the front desk person to the surgical nurses are very nice. Having an assigned financial coordinator has also been very helpful since the costs are so high... Many of the nurses seem to work part time schedules so you may not always get in touch with your assigned nurse but someone will always get back to you quickly.
How was your experience with Cynthia Murdock at RMA of Connecticut?
Dr Murdock is patient and kind. She takes the time to explain what is going on. In the event of bad news she is sympathetic and listens. She doesn’t rush you off of the phone or out of an appointment.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
I’m not sure what advice I would give as I’m still figuring this all out myself.
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
All is the staff is very kind and friendly. Despite the number of patients they know your name and take time to ask you how you’re doing.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
I was on a flare protocol due to low egg reserve. I used MD Lupron, gonal F and menopor for 3 weeks during my first cycle. During the second cycle a testosterone gel was added prior to the in same dosage of injections.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Kathy )
Many of the nurses seem to work part time schedules so you may not always get in touch with your assigned nurse but someone will always get back to you quickly.
Describe your experience with RMA of Connecticut.
It is very organized. The offices themselves are new looking and clean. Everyone from the front desk person to the surgical nurses are very nice. Having an assigned financial coordinator has also been very helpful since the costs are so high
Describe your experience with your monitoring appointments at RMA of Connecticut.
There are always 2 women who do the bloodwork so there is rarely a wait. The longest I ever had to wait for an ultrasound was probably about 15 minutes.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
I believe a full cycle was in the ballpark of $15k. Which included all monitoring, ultrasounds, retrieval and transfer.
Describe Cynthia Murdock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
No comments on this. I only had 1 embryo to transfer so this didn’t apply.
10
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of Connecticut
Stamford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
9
NPS
8
Age 35 - 36
3 IUI
Tubal Blockage
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Murdock treated us very specially. She explained everything we were going through in great detail so we understood everything and all of our options. She has great bedside manner and is very hopeful for us regardless.... My wife had a tube blocked so Dr. Murdock explained that was a big reason why we couldn't get pregnant. So my wife had surgery and got that tube removed. Now we have been through 3 IUI cycles where my wife has been on chlomid and estrogen, but each resulting in negative pregnancies.
Strengths: Friendly, helpful, efficient, great bedside manner, hopeful. You know they [RMA of CT] are doing everything they can to help you get pregnant. Weaknesses: They can get very busy, especially in the morning. Once or twice they had our information confused with someone else.... Most of the nursing staff was great. They treated us well, and were very friendly and efficient. For example: I have bad panic attacks when I get blood taken and almost pass out. One of the nurses was so kind to me and helped me through it that I thought it was the easiest time I've ever had blood taken.
How was your experience with Cynthia Murdock at RMA of Connecticut?
Dr. Murdock treated us very specially. She explained everything we were going through in great detail so we understood everything and all of our options. She has great bedside manner and is very hopeful for us regardless.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
To make sure you get her as your doctor because she is a great one.
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
She was very caring and explained every detail particular to our situation.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
My wife had a tube blocked so Dr. Murdock explained that was a big reason why we couldn't get pregnant. So my wife had surgery and got that tube removed. Now we have been through 3 IUI cycles where my wife has been on chlomid and estrogen, but each resulting in negative pregnancies.
Describe your experience with the nursing staff at RMA of Connecticut.
Most of the nursing staff was great. They treated us well, and were very friendly and efficient. For example: I have bad panic attacks when I get blood taken and almost pass out. One of the nurses was so kind to me and helped me through it that I thought it was the easiest time I've ever had blood taken.
Describe your experience with RMA of Connecticut.
Strengths: Friendly, helpful, efficient, great bedside manner, hopeful. You know they are doing everything they can to help you get pregnant. Weaknesses: They can get very busy, especially in the morning. Once or twice they had our information confused with someone else.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
I don't remember specifics, but I know we have a co-pay every time we visit (all 30+ times in the past year)
What specific things went wrong at RMA of Connecticut?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Connecticut.
Once or twice they confused our information with someone else.
9
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
RMA of Connecticut
Danbury
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
9
NPS
10
Age 31 - 32
1 IVF
Male Factor
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Murdock is a great doctor. I trust her clinical expertise. The only thing I would change would be that she discussed more potential risks so I could have prepared for a chemical pregnancy or miscarriage. I also wish she was a little more compassionate/empathetic.... Antagonist IVF protocol, fresh 5 day transfer that resulted in chemical pregnancy. Frozen embryo transfer which resulted in miscarriage at 8 weeks.
After miscarriage I was provided with several options. I elected to do the D & C procedure, scheduled it with my patient navigator [at RMA of CT]. When going to the office for my confirmatory scan, my doctor told me that they don't do those procedures and they would have to schedule in the hospital. This was very upsetting as it was a difficult choice to make and the idea of being able to do the procedure at my clinic was a huge part of my decision. I did not receive an explanation as to where the miscommunication occurred.
How was your experience with Cynthia Murdock at RMA of Connecticut?
Dr. Murdock is a great doctor. I trust her clinical expertise. The only thing I would change would be that she discussed more potential risks so I could have prepared for a chemical pregnancy or miscarriage. I also wish she was a little more compassionate/empathetic.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
Ask lots of questions and do your research.
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
Care was personal and personalized.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
Antagonist IVF protocol, fresh 5 day transfer that resulted in chemical pregnancy. Frozen embryo transfer which resulted in miscarriage at 8 weeks.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Kathy and Erika)
The nurses were amazing. Very compassionate and caring, great at answering questions and being a great resource.
Describe your experience with RMA of Connecticut.
You must travel to the Norwalk office for weekend monitoring and all surgical procedures. Scheduling is very specific.
Describe your experience with your monitoring appointments at RMA of Connecticut.
Appointments were quick and efficient.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
IVF cycle with transfer and meds: $22K Transfer with meds: $12K
Describe Cynthia Murdock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
They do a max transfer of 2 embryos which I agree with.
What specific things went wrong at RMA of Connecticut?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of Connecticut.
After miscarriage I was provided with several options. I elected to do the D & C procedure, scheduled it with my patient navigator. When going to the office for my confirmatory scan, my doctor told me that they don't do those procedures and they would have to schedule in the hospital. This was very upsetting as it was a difficult choice to make and the idea of being able to do the procedure at my clinic was a huge part of my decision. I did not receive an explanation as to where the miscommunication occurred.
9
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
10
Clinic
RMA of Connecticut
Danbury
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2016, Unknown Success
NPS
6
NPS
6
Age 37
Male Factor
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
She [Dr. Murdock] explained her recommendations well when asked. However, we prompted most of the discussions and direction of the initial consultation. She asked our level of knowledge of IVF before going into details of the procedure. And was welcoming of our questions...hard to get a response via email, assumes the patient knows the steps - does not proactively provide information...no-one has followed up with our emails questions - its been 3 days and we are still waiting for a response. I plan to call next week to chase.
[RMA Danbury] Strengths - covers poughkeepsie, more than one doctor, good results and review on other websites Weaknesses - a little far from our house, hard to get a response via email, assumes the patient knows the steps - does not proactively provide information...No one has called me with my results, even when they told me it would be the next day at the time of blood withdrawal No one has contact me with answers to my email questions - it has been over 3 business days now
How was your experience with Cynthia Murdock at RMA of Connecticut?
She explained her recommendations well when asked. However, we prompted most of the discussions and direction of the initial consultation. She asked our level of knowledge of IVF before going into details of the procedure. And was welcoming of our questions.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
Be prepared before going to the meeting. Have a list of questions ready.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
Not started the treatment strategy yet.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Erica)
She was covering for our main nurse who was working on another site. She was knowledgeable and answer our questions at the office. However, after we left no-one has followed up with our emails questions - its been 3 days and we are still waiting for a response. I plan to call next week to chase.
Describe your experience with RMA of Connecticut.
Strengths - covers poughkeepsie, more than one doctor, good results and review on other websites Weaknesses - a little far from our house, hard to get a response via email, assumes the patient knows the steps - does not proactively provide information
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
They provide a clear breakdown of testing costs, IVF costs, options PSG testing. We already completed the testing via our previous RE. The IVF+PSG testing is close to $15k
What specific things went wrong at RMA of Connecticut?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of Connecticut.
No one has called me with my results, even when they told me it would be the next day at the time of blood withdrawal No one has contact me with answers to my email questions - it has been over 3 business days now
6
Doctor
Cynthia Murdock
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Adaptability
3 of 5
6
Clinic
RMA of Connecticut
Danbury
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2020 - 2022, Unsuccessful
NPS
9
NPS
9
Age 36 - 38
3 IUI
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Cynthia Mudock] explained each procedure and “plan” thoroughly. Answered all of my questions and remained positive about me getting pregnant and carrying a child to full term. She explained different routes to achieve this goal...I had a shortened cervix which worried Dr. Murdoch so attempted IUI for another cycle which wasn’t fruitful. IVF was suggested at this time. I chose to take a break from fertility.
[RMA of Connecticut is] Efficient but sometimes very busy. They did do a great job of having early appointments available or squeezeing you in if necessary. Prompt responses and a team that goes above and beyond. Great environment...Very helpful and available 24/7. Answered all my questions and explained everything until I had a firm understanding.
How was your experience with Cynthia Murdock at RMA of Connecticut?
She explained each procedure and “plan” thoroughly. Answered all of my questions and remained positive about me getting pregnant and carrying a child to full term. She explained different routes to achieve this goal.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
Trust the process.
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
Compassion. She was candid but warm.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
I had IUI and the second round I was pregnant. During the pregnancy I was told the baby had a birth defect and was encouraged to abort. I didn’t and later had a miscarriage at 17 weeks. I had a shortened cervix which worried Dr. Murdoch so attempted IUI for another cycle which wasn’t fruitful. IVF was suggested at this time. I chose to take a break from fertility.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Bridgette )
Very helpful and available 24/7. Answered all my questions and explained everything until I had a firm understanding.
Describe your experience with RMA of Connecticut.
Efficient but sometimes very busy. They did do a great job of having early appointments available or squeezeing you in if necessary. Prompt responses and a team that goes above and beyond. Great environment.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
Can’t remember. My insurance covered it.
Describe Cynthia Murdock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
The shortened cervix and my previous miscarriage worried the dr.
9
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Connecticut
Norwalk
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
NPS
8
NPS
9
Age 31
Male Factor
European
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Direct & straight forward. Clearly presented the facts & our recommended path... Don't be afraid to ask questions until you understand. Dr Murdock has more patience than most!
The nurses at RMACT are a blessing... They make the entire process so much better! Murdock and the assigned team is quick to respond to numerous emails (full of questions and fears!) and they have created a true "team" environment to support you along the journey.
How was your experience with Cynthia Murdock at RMA of Connecticut?
Direct & straight forward. Clearly presented the facts & our recommended path.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
Don't be afraid to ask questions until you understand. Dr Murdock has more patience than most!
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
The nurses at RMACT are a blessing. They are warm, open, encouraging and personal. The make the entire process so much better! Murdock and the assigned team is quick to respond to numerous emails (full of questions and fears!) and they have created a true "team" environment to support you along the journey.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Courtney Huchtinson)
Courtney was our patient navigator - our point person for both medical and financial questions - always pointing us in the right direction and taking our concerns/preferences into consideration. She is always a bright, friendly face and contact!
What specific things went wrong at RMA of Connecticut?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of Connecticut.
While my doctor was unavailable I met with another doctor who wrote an incomplete prescription. It wasn't something I needed immediately and when I contacted my patient coordinator it was resolved in under 24 hours (over a holiday weekend).
8
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Connecticut
Norwalk
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Educational Resources
6 of 5
2010 - 2011, Successful
NPS
7
NPS
9
Age 27 - 28
2 IUI
1 IVF
Anovulation
PCOS
European
Ashkenazi Jewish
Income $100K - $199K
1st of 2 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Neutral
Strongly Recommends
Successful
She [Dr. Murdock] is very straight forward which I appreciated, but may not be for everyone. I always knew exactly what would happen and my next steps. She was always nice, but occasionally I felt like she was being slightly condescending.
I had to ask to be reassigned from my nurse [at RMA of Connecticut]. She was not communicating with me. My new nurse was up to the clinics normal standards... [Monitoring was] in the morning before work for those who were working. Usually it was a quick wait and I was in and out.
How was your experience with Cynthia Murdock at RMA of Connecticut?
She is very straight forward which I appreciated, but may not be for everyone. I always knew exactly what would happen and my next steps. She was always nice, but occasionally I felt like she was being slightly condescending.
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
See her if you like a straight shooter. Her bedside manner is a bit more formal
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
Dr. Murdock is very matter of fact. She is not extremely sensitive, but will give you the information honestly and informatively. She was optimistic too.
Describe your experience with the nursing staff at RMA of Connecticut.
I had to ask to be reassigned from my nurse. She was not communicating with me. My new nurse was up to the clinics normal standards
Describe your experience with your monitoring appointments at RMA of Connecticut.
In the morning before work for those who were working. Usually it was a quick wait and I was in and out.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
Covered by insurance for the most part
7
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Connecticut
Danbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
9
Age 42 - 43
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Cynthia Murdock] she was very good at explaining everything and answering our questions. But she did not have much to offer for a couple who did not want to go through fertility treatments...Just to monitor cycle with ovulation kits, document temps and cervical mucous. After ovulation I started estrogen 2 mg bid oral and progesterone 200 mg suppository at night
[RMA of Connecticut] Very limited hours for monitoring in the am. Very busy over crowded. Everyone was very nice and helpful at front desk. Helped on any aspect that they could. They sell some of the recommended supplements at the office which is nice in case you are running low...[clinic error]Medications need to be verified in order to be covered by insurance. Pharmacy sent a communication but office did not respond for well over a week
How was your experience with Cynthia Murdock at RMA of Connecticut?
She was very good at explaining everything and answering our questions. But she did not have much to offer for a couple who did not want to go through fertility treatments. She only wanted to monitored cycles blood work and ultrasound. Didn't want to offer any information on what to do to improve my chance to conceive naturally
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
She is great, very knowledgeable but really only looking at wanting to do fertility treatments-ART therapies
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
She took her time with us. Explained everything, answered our questions.
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
Just to monitor cycle with ovulation kits, document temps and cervical mucous. After ovulation I started estrogen 2 mg bid oral and progesterone 200 mg suppository at night
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Vanessa)
Not a lot of empathy They all acted like well your old and this is just the new norm....but it wasn't....
Describe your experience with RMA of Connecticut.
Very limited hours for monitoring in the am. Very busy over crowded. Everyone was very nice and helpful at front desk. Helped on any aspect that they could. They sell some of the recommended supplements at the office which is nice in case you are running low.
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
No
Describe Cynthia Murdock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
Not sure
What specific things went wrong at RMA of Connecticut?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of Connecticut.
Medications need to be verified in order to be covered by insurance. Pharmacy sent a communication but office did not respond for well over a week. Then it was the weekend
10
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Connecticut
Danbury
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 33
1 Fertility Medications
Unexplained
European
Income $200K - $499K
1st of 4 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I was so nervous and scared but Dr. Murdock assured me that my well-being and happiness was her main goal was I was going to become a mom. She was so happy when I had my positive test and it truly showed in her face and nurses..... Medicine to help me ovulate and track timed intercourse better.... It’s okay to be scared, sad, angry, nervous, but when she tells you she will get your pregnant- believe her!
I loved the different locations and staff [for RMA of Connecticut-Danbury], they made me feel like I was their only patient and important no matter where I was. When I was pregnant they celebrated with me and truly cared. I loved the patient support group as well... She [the nurse] was amazing. Answering all questions and emails during hours outside of 9-5, on weekends and her vacation. She was amazing
How was your experience with Cynthia Murdock at RMA of Connecticut?
I was so nervous and scared but Dr. Murdock assured me that my well-being and happiness was her main goal was I was going to become a mom. She was so happy when I had my positive test and it truly showed in her face and nurses..
What's one piece of advice would you give a prospective patient of Cynthia Murdock at RMA of Connecticut?
It’s okay to be scared, sad, angry, nervous, but when she tells you she will get your pregnant- believe her!
During treatment, were you treated like a number or a human with Cynthia Murdock at RMA of Connecticut?
She truly cared and was invested in my goal of becoming a mom
Describe the protocols Cynthia Murdock used in your cycles at RMA of Connecticut and their degree of success.
Medicine to help me ovulate and track timed intercourse better.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Erika lee)
She was amazing. Answering all questions and emails during hours outside of 9-5, on weekends and her vacation. She was amazing
Describe your experience with RMA of Connecticut.
I loved the different locations and staff, they made me feel like I was their only patient and important no matter where I was. When I was pregnant they celebrated with me and truly cared. I loved the patient support group as well
Describe the costs associated with your care under Cynthia Murdock at RMA of Connecticut.
Fully covered by insurance
Describe Cynthia Murdock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
Na
10
Doctor
Cynthia Murdock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Connecticut
Danbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5