Rated 6.9
Strongly recommend: 65%Neutral: 12%Don't recommend: 23%6.9
65% strongly recommend
11 reviews
Humanity
7.7
7.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.8
7.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.4
8.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Pittsburgh
Residency
Yale
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Danielle Lane works at

Lane Fertility Institute
Rated 7.4
Strongly recommend: 39%Neutral: 47%Don't recommend: 14%7.4

At 3 offices

Novato
101 Rowland Way
Novato, CA 94945
415-893-0391
San Francisco
2100 Webster St
San Francisco, CA 94115
415-893-0391
Santa Rosa
2461 Summerfield Road
Santa Rosa, CA 95405
415-893-0391
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3 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
0
0
Age 51
IVF
Donor Eggs
Other
Other
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Lane was great when I spoke with her on the phone, but I never met her in person. My issues are with their medical management: refusing to give a refund when no medical services were ever rendered and after they insisted I pay up-front...I researched an experimental fertility treatment and was told up front that I had to pay $5,500 before I could make an appointment.
I researched an experimental fertility treatment and was told up front [by Lane Fertility Institute staff] that I had to pay $5,500 before I could make an appointment. Fair enough...I canceled the appointment well before the cancellation notice cut-off so I would be able to get a full refund. Then Covid hit and I never got a cent, despite emailing with her office several times. Thank goodness I charged the $5,500 to my credit card because they pursued it and I got my money back from them.
How was your experience with Danielle Lane at Lane Fertility Institute?
Dr. Lane was great when I spoke with her on the phone, but I never met her in person. My issues are with their medical management: refusing to give a refund when no medical services were ever rendered and after they insisted I pay up-front.
What's one piece of advice would you give a prospective patient of Danielle Lane at Lane Fertility Institute?
Consider going elsewhere. It's hard to trust a physician who would collect a chunk of money upfront and then not return it when services were canceled and never rendered with no explanation. She may be a terrific doctor--I hope she is-- but if she is, why is her practice suffering so she cannot refund $5,500? That is a big sum to me but it should be small for a successful medical practice.
During treatment, were you treated like a number or a human with Danielle Lane at Lane Fertility Institute?
My advice-- if you go here, pay with your credit card for back-up insurance, they seem to have cash flow problems. I cannot speak about the medical care because I did not have any medical treatment. Background: I researched an experimental fertility treatment and was told up front that I had to pay $5,500 before I could make an appointment. Fair enough. After I paid, and after consulting with CCRM where I eventually landed, I canceled the appointment well before the cancellation notice cut-off so I would be able to get a full refund. Then Covid hit and I never got a cent, despite emailing with her office several times. Thank goodness I charged the $5,500 to my credit card because they pursued it and I got my money back from them.
Describe your experience with Lane Fertility Institute.
Consider going elsewhere. Like I've written, this office collected money, provided no medical services and then refused to give a refund with no explanation. I ended up going to CCRM and am very happy.
Describe the costs associated with your care under Danielle Lane at Lane Fertility Institute.
$5,500
What specific things went wrong at Lane Fertility Institute?
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Danielle Lane
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Lane Fertility Institute
Novato
Operations
Billing Department
Nursing Staff
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
0
0
Age 35
3 IUI
Donor Sperm
PCOS
Black or African-American
Income $100K - $199K
1st of 3 Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Lane also told me only a crazy person would give me injectable drugs my only option would be IVF. Well I guess my current Dr is crazy because my current Dr did a slow stim cycle combined with Femara and I am pregnant and we only had 2-3 follicles. It was clear form the beginning she wanted me to have IVF...
She [Dr. Lane] gave me information that I later found out was completely inaccurate. She I never saw her during the cycle and I felt like I might as well have not been monitored as she did not nothing to help when there were problems with the cycle... seemed set on IVF within 5 min of meeting me.
How was your experience with Danielle Lane at Lane Fertility Institute?
Condescending, dishonest, clearly only there for the money, disorganized, just terrible She gave me information that I later found out was completely inaccurate. She I never saw her during the cycle and I felt like I might as well have not been monitored as she did not nothing to help when there were problems with the cycle. She pressured me to freezes my donors sperm even though that would severely lower my chances and also seemed set on ivf within 5 min of meeting me.
What's one piece of advice would you give a prospective patient of Danielle Lane at Lane Fertility Institute?
Don.t go
During treatment, were you treated like a number or a human with Danielle Lane at Lane Fertility Institute?
It is a small clinic so you receive personal attention
Describe the protocols Danielle Lane used in your cycles at Lane Fertility Institute and their degree of success.
100mg Clomid 5 days + ovidrel +Progesterone At home insemination
Describe your experience with your nurse at Lane Fertility Institute. (Assigned nurse: Tulay)
She was very sweet but a terrible communicater we were using a known donor and she had a very difficult doing basic coordinating I suspect some of it had to do with the Dr. The whole cycle was a mess and waste of time. She also gave me info that was just not accurate.
Describe the costs associated with your care under Danielle Lane at Lane Fertility Institute.
I had insurance so $200 per IUI cycle
What specific things went wrong at Lane Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Lane Fertility Institute.
We were using a known donor dr lane told us that in order To use fresh sperm he would have to be tested and examined within 7 days of the IUI (I later found out that in the state of CA that is not the case) we agreed but from the beginning it was clear she wanted me to spend a ridiculous amount of money to freeze his sleek because it would be "easier" I was not willing to lower my chances by freezing the sperm and I was not going to spend $1200 to do it. The cycle was long I ovulated much later than normal. The point of monitoring is to make adjustments treatment to achieve the best results she did nothing . They did not time the testing correctly so my donor had to come in again to have it done. After going through the bloodwork and exam he was told it was prob too late anyway and he would have to return to freeze sperm the following day. None of this was communicated to me the patient even though I had been in the office earlier that day. No one said a word.. The donor is not supposed to really get any info. It was handled terribly. Why waste his time with another exam when they knew it was too late. Dr lane also told me only a crazy person would give me injectable drugs my only option would be ivf. Well I guess my current Dr is crazy because my current Dr did a slow stim cycle combined with Femara and I am pregnant and we only had 2-3 follicles. It was clear form the beginning she wanted me to have ivf and I was open to that but it was a last resort. When I I called her on all of this she basically blamed me and did not take accountability for any of it. It was terrible.
0
Doctor
Danielle Lane
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Lane Fertility Institute
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012, Successful
0
N/A
Age 33
3 IUI
IVF
1 Egg Freezing
Poor Egg Quality
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Doesn't Recommend
Successful
Danielle Lane knew the contracted amount and ju[s]t didn't tell me
Danielle Lane knew the contracted amount and ju[s]t didn't tell me
How was your experience with Danielle Lane at Lane Fertility Institute?
I liked Danielle Lane until I later realized she lied to me about the cost and reimbursement of my IVF treatment. I was approved by my insurance to pursue IVF and they would cover it. Danielle Lane still refused to bill my insurance and forced me to pay out of pocket saying I could claim reimbursement after through my insurance. I later found out that the insurance companies have specific contracted amounts with Dr's saying each treatment is a designated cost. Therefore, I only received $4,500 back from insurance when I paid $15,000 out of pocket. Danielle Lane knew the contracted amount and jut didn't tell me. Omission of the truth equals lying in my book!
What's one piece of advice would you give a prospective patient of Danielle Lane at Lane Fertility Institute?
Refuse up front payment.
During treatment, were you treated like a number or a human with Danielle Lane at Lane Fertility Institute?
Very friendly and treated me like a human
What specific things went wrong at Lane Fertility Institute?
  • Failed to convey critical information
Describe the specific things that went wrong at Lane Fertility Institute.
Just that I was lied to about how much I would be reimbursed from my insurance company
0
Doctor
Danielle Lane
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Operations
Scheduling
Nursing Staff