Rated 5.7
Strongly recommend: 25%Neutral: 35%Don't recommend: 40%5.7
25% strongly recommend
21 reviews
Humanity
7.3
7.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.1
7.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.9
5.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Vermont
Residency
Yale
Fellowship
Yale

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Danielle Vitiello works at

Fertility Centers of New England
Rated 6.7
Strongly recommend: 38%Neutral: 29%Don't recommend: 33%6.7

At 4 offices

Reading
20 Pond Meadow Drive
Reading, MA 01867
1-877-26-3483
Bangor
700 Mt Hope Ave
Bangor, ME 04401
1-877-(326-3483)
Bedford
169 South River Road
Bedford, NH 03110
877-FCNEIVF (326-3483)
Nashua
166 Kinsley Street
Nashua, NH 03060
877-FCNEIVF (326-3483)
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Explore Clinic

21 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
0
0
Age 28
2 IVF
Recurrent Pregnancy Loss
Other
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Vitiello never did a single one of our procedures, and wasn’t even the one to call with the results for the frozen transfer. We haven’t heard from her in weeks and have decided to switch to another doctor within the clinic because the trust is completely gone...We saw her 3 times for consults… one I had to advocate for after a failed cycle. We had very little contact with her or information given unless explicitly asked for....
you get pushed through and they [Fertility Centers of New England] don’t pay a lot of attention to you as an individual. You have to really advocate for yourself to get the information you should be naturally given...[monitoring appointments are] 6:30-7:15 first come first serve… you have to get there earlier because people start lining up by 6:15...We had to request more information and test results several times. A little bit short and cold when you ask additional questions
How was your experience with Danielle Vitiello at Fertility Centers of New England?
We were initially very hopeful. Dr. Vitiello stated that she had full confidence in our success. We ended up completing 2 egg retrieval cycles. The first 8 eggs were retrieved, resulting in 2 viable embryos. One was transferred and one was frozen. The transfer failed. She then suggested we do another retrieval to get as many embryos as possible for future children. She changed our medications slightly. We ended up with 0 embryos. We then did a from embryo transfer with our last remaining embryo, which resulted in a chemical pregnancy. Dr. Vitiello never did a single one of our procedures, and wasn’t even the one to call with the results for the frozen transfer. We haven’t heard from her in weeks and have decided to switch to another doctor within the clinic because the trust is completely gone.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
See someone else. She’s very unclear with her plan, and you have to really advocate for any face time with her. And then when you talk to her she doesn’t give you any clear information unless you ask for more explanation, she just assumes you know the entire process.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
We saw her 3 times for consults… one I had to advocate for after a failed cycle. We had very little contact with her or information given unless explicitly asked for
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
1st retrieval cycle- gonal 1x/day, cetrotide, menopur, progesterone in oil 2nd retrieval cycle- gonal 2x/day, cetrotide , progesterone in oil FET- estrace 2mg 2x/day orally and vaginally, 1mg progestrone in oil
Describe your experience with the nursing staff at Fertility Centers of New England.
Not a lot of communication overall. They were very Clear with the portal messages and medication instructions. We had to request more information and test results several times. A little bit short and cold when you ask additional questions
Describe your experience with Fertility Centers of New England.
It’s a baby factory… you get pushed through and they don’t pay a lot of attention to you as an individual. You have to really advocate for yourself to get the information you should be naturally given
Describe your experience with your monitoring appointments at Fertility Centers of New England.
6:30-7:15 first come first serve… you have to get there earlier because people start lining up by 6:15
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Insurance covered a lot of it, but the 2 additional tests she recommended was uncovered and cost $2500 a piece
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Our insurance only allowed for single for the first 3 and then can switch to multiple
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
0
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
3
2
Age 39
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I have DOR and was supposed to use microdose lupron [with Dr. Vitiello], but it was forgotten. I had no day-5 embryos...There was no apology or solution offered. Instead, I was treated very poorly...There is no contact with the doctor during your cycle. The only contact is after the retrieval. When my embryos didn't make it to day 5, a random doctor left me a voicemail to give me the news...When I told her about my previous experiences, she was not willing to listen because it wasn't "her data". I may not be a doctor, but I definitely know my experiences personally. Leading up to the cycle, I had numerous consults with her, which were all very positive. The actual cycle was incredibly disappointing.
I had very little interaction with the nursing staff [at Fertility Centers of New England]. My monitoring and labs were all done by outsourced parties who could not answer any of my questions. The doctor made a mistake on my treatment protocol, which resulted in zero day-5 embryos. There was no apology or solution offered. Instead, I was treated very poorly...The nurses and lab staff are outsourced and cannot answer any questions...The nurses/coordinators repeatedly sent my prescriptions to the wrong pharmacy and misspelled my name.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
It took me one year to be able to do IVF. Dr. Vitiello was aware of this and when I finally was able to do it, she made a mistake on my medication. I ended up with zero day-5 embryos. There was never an apology or an offer to try again on them with the appropriate medication. When I told her about my previous experiences, she was not willing to listen because it wasn't "her data". I may not be a doctor, but I definitely know my experiences personally. Leading up to the cycle, I had numerous consults with her, which were all very positive. The actual cycle was incredibly disappointing.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Double check your treatment protocol.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
There is no contact with the doctor during your cycle. The only contact is after the retrieval. When my embryos didn't make it to day 5, a random doctor left me a voicemail to give me the news.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
estrogen priming, 450 IU gonal, cetrotide, I have DOR and was supposed to use microdose lupron, but it was forgotten. I had no day-5 embryos.
Describe your experience with the nursing staff at Fertility Centers of New England.
I had very little interaction with the nursing staff. My monitoring and labs were all done by outsourced parties who could not answer any of my questions. That is awful.
Describe your experience with Fertility Centers of New England.
The monitoring (u/s and labs) is outsourced and no one can answer any questions. There is no doctor communication until after the cycle. Any doctor will make decisions on your case regardless of whether they know your case. After I found out that the clinic messed up on my treatment protocol, I told the doctor who was on-call (they wouldn't let me talk to my doctor). The doctor then told me that I "should have little hope anyway." There was no apology for messing up! My doctor had never said that I should have little hope and was always very positive. It was devastating to hear. I would never go back to this clinic.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Outsourced techs who could not answer any questions.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
My insurance covered most of the treatment.
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
N/A
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Fertility Centers of New England.
*The doctor made a mistake on my treatment protocol, which resulted in zero day-5 embryos. There was no apology or solution offered. Instead, I was treated very poorly. *The nurses and lab staff are outsourced and cannot answer any questions. *The doctor doesn't listen to patients. *The nurses/coordinators repeatedly sent my prescriptions to the wrong pharmacy and misspelled my name. *Terrible patient care/consideration.
3
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
8
8
Age 28 - 29
1 IVF
Anovulation
PCOS
European
Income $50K - $99K
Accountant
Only Doc Seen
Neutral
Neutral
Successful
She [Dr. Danielle Vitiello] would always call with my results and always be so positive. She was really nice and I felt very comfortable with her. She did an amazing job with balancing out my medications so our results were perfect...She wouldn't allow me to transfer more than one...It's one doctor in the office and they book one appointment at a time. My doctor always remembered me and was very easy to talk to.
This clinic [Fertility Centers of New England] has awesome doctors. Very organized portal messages with written instructions on next steps with medications and dosages. Some of the staff you talk to on the phone are very nice. Others not so much...All ultrasounds and blood work appointments are only available Monday through Saturday 6:30am-7:15 am...The doctor's office was not over crowded. It's one doctor in the office and they book one appointment at a time.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
She was awesome. She would always call with my results and always be so positive. She was really nice and I felt very comfortable with her. She did an amazing job with balancing out my medications so our results were perfect.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Don't rush the process. There are always lots of delays
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
The doctor's office was not over crowded. It's one doctor in the office and they book one appointment at a time. My doctor always remembered me and was very easy to talk to. She was always very positive which helps me when I am nervous or feel doubts
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
For ivf I did gonal f, menopur, and cetrotide. Then finished with a trigger shot. I don't remember dosages. But I did go in every three days for follicle scans and blood work.
Describe your experience with the nursing staff at Fertility Centers of New England.
This was where your treated as a number. They only communicate through email and don't usually talk over the phone. Which I personally don't like because it's nice being able to reach and talk to a nurse when you need it. Even if it's for a silly question
Describe your experience with Fertility Centers of New England.
This clinic has awesome doctors. Very organized portal messages with written instructions on next steps with medications and dosages. Some of the staff you talk to on the phone are very nice. Others not so much. I just feel like your in a difficult time in your life and it makes it more difficult when staff aren't friendly
Describe your experience with your monitoring appointments at Fertility Centers of New England.
All ultrasounds and blood work appointments are only available Monday through Saturday 6:30am-7:15 am. This mades appointments difficult if you have young kids but convenient if you have to work
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
It all depends on your insurance coverage. If your insurance covers then you will have to pay what your out of pocket for the year is. Know your coverage with your insurance and you will know your costs
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
She wouldn't allow me to transfer more than one. But I am ok with that because it's the greatest chance to a healthy live birth
8
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
7
Age 39 - 40
Donor Sperm
Male Factor
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Danielle [Vitiello] personally responds to all emails, and is incredibly good with knowing all of your information (test results, etc) before she answers, which is reassuring. I worry about doctors having so many patients that they just go surface level with each, and with Danielle and her staff that has never been an issue. When she had to call to give us bad news about a test result, she left an incredibly empathetic message.
Fertility Centers of New England runs like a well-oiled machine, which is incredibly reassuring. They are open for blood work and ultrasounds for a few hours before work, and they gave me tips for what time to arrive to make sure I am in and out in time. The staff are always friendly and confident, and always answer questions over their email system same day.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Danielle is optimistic but frank. She talks quickly and seems incredibly confident in how she thinks your treatment will go. While that was very reassuring at the time, it also set us up to expect thing to go well which led to extra disappointment when they didn't. She is happily willing to go over details multiple times if you need things explained again, and although she has a brusque manner we didn't in any way feel rushed.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Write down your questions in advance, so that you don't forget to ask them as things move quickly in an appointment. In our first appointment I was going to take notes, but she said I didn't need to as she'd be writing everything up. I wish I had taken notes anyway, as she talks quickly and I feel like I missed things.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Danielle personally responds to all emails, and is incredibly good with knowing all of your information (test results, etc) before she answers, which is reassuring. I worry about doctors having so many patients that they just go surface level with each, and with Danielle and her staff that has never been an issue. When she had to call to give us bad news about a test result, she left an incredibly empathetic message.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
After a semen analysis detected a 0 sperm count, my husband saw a urologist recommended by Danielle who diagnosed him with azoospermia, so we will be using donor sperm. We are currently researching sperm banks. Once we choose a donor, Danielle recommended two rounds of IUI, despite the low success rate, just to try before we move on to IVF if needed, for insurance and age purposes as I am almost 40.
Describe your experience with the nursing staff at Fertility Centers of New England.
Fertility Centers of New England runs like a well-oiled machine, which is incredibly reassuring. They are open for blood work and ultrasounds for a few hours before work, and they gave me tips for what time to arrive to make sure I am in and out in time. The staff are always friendly and confident, and always answer questions over their email system same day.
Describe your experience with Fertility Centers of New England.
They see a lot of patients, but in a way it is reassuring that this is not their first rodeo. I really appreciate their email system, as opposed to leaving a message for a doctor, waiting for them to call you back, and hoping it's at a time when you are free. They always answer their emails same day.
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
N/A
7
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
2
3
Age 40
Unexplained
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr V [Vitiello] informed my husband and I that we had "unexplained" infertility. She didn't think I had PCOS (previously diagnosed in 2011 by another doctor) and reported that my husband's sperm analysis was fine. ... found another clinic who used Dr V's test results we were informed we actually have male factor infertility and I was taken off metformin and birth control (which Dr V's office did not have any record of having put me on).
I was informed that I needed to be under a BMI of 38 in order for the anesthesiologist to be able to do his job. ... They [Fertility Centers of New England] had no record of birth control and wrote my refill of metformin for twice the amount of the original script. ... Their record keeping leaves something to be desired. There was no record of putting me on birth control and when I called for a refill of metformin the script was written for twice the amount prescribed the first time with no explanation or testing. They also deal solely with Quest Diagnostics whose billing department is atrocious and never billed me the same way twice and only correctly on the first attempt once. That is the main reason we are leaving.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr V informed my husband and I that we had "unexplained" infertility. She didn't think I had PCOS (previously diagnosed in 2011 by another doctor) and reported that my husband's sperm analysis was fine. I was informed that I needed to drop 15 pounds but not explained why. At later appointments with the nurses I was informed that I needed to be under a BMI of 38 in order for the anesthesiologist to be able to do his job. If I had been an inch taller this would not have been an issue. I was instructed to go on a Keto diet and I was unable to handle this due to previous bariatric surgery causing issues with high fat diets. When I researched and found another clinic who used Dr V's test results we were informed we actually have male factor infertility and I was taken off metformin and birth control (which Dr V's office did not have any record of having put me on).
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Only go if you're already under a BMI of 38. There's no reasoning for this other than their anesthesiologist doesn't know how to handle obesity.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
She was personable and could handle mine and my husband's joking personalities.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
We only got through a testing round.
Describe your experience with the nursing staff at Fertility Centers of New England.
They were personable and competent.
Describe your experience with Fertility Centers of New England.
Their record keeping leaves something to be desired. There was no record of putting me on birth control and when I called for a refill of metformin the script was written for twice the amount prescribed the first time with no explanation or testing. They also deal solely with Quest Diagnostics whose billing department is atrocious and never billed me the same way twice and only correctly on the first attempt once. That is the main reason we are leaving.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
I was 100% insurance coverage after I hit my deductible. I had $30 copays and had to shell out for a few blood tests. My main issue was with Quest Diagnostics and their billing practices.
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
None
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Centers of New England.
I've explained in previous notes. They had no record of birth control and wrote my refill of metformin for twice the amount of the original script.
2
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
8
8
Age 24 - 26
3 IUI
Diminished Ovarian Reserve
Endometriosis
PCOS
Uterine Fibroids
European
Income $50K - $99K
Consultant
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
When ever we reach out to her nursing staff with questions for the doctor she [Dr. Vitiello] always makes time to personally call us and answer questions or will also leave a voice mail as to not leave us in the dark.... She’s straight forward tells you how it is and explains in even more detail when you ask questions.... We have done 5 letrizole cycles with no monitoring dosage was 5mg x 5 days. This was done because FCNE thought it was the only thing covered through TRIcare Then we explained what they (TRIcare) would cover at a follow up/ create a new plan appointment and switched to the protocol below.
Multiple locations [FCNE - Reading] with multiple doctors both male and female doctors. Monitoring happens early in the morning to help for those who need to get to work on time. Getting an appointment with a doctor can have a several week delay. Same goes for scheduling surgeries. An outside company (quest) does blood work at their location in Bedford so you won’t hear back with results until afternoon. Busy days mean longer wait time for results.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
She makes you feel at home and equal. There is no I’m better than you or prissyness because she is a doctor. She loves when we bring our miracle daughter in with us and jokes that my husband and I are just along to bring our daughter to see her. She’s straight forward tells you how it is and explains in even more detail when you ask questions. She cares about your personal life and shares some of hers as well so that y’all can create a strong trusting relationship with her. She also has an amazing sense of humor! At my past clinic we felt like a number with Dr Vitiello we don’t.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Make sure you’re open with her and don’t be afraid to ask all your questions, she will happily answer and even go into more detail if that’s what you’re looking for!
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
When ever we reach out to her nursing staff with questions for the doctor she always makes time to personally call us and answer questions or will also leave a voice mail as to not leave us in the dark.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
We have done 5 letrizole cycles with no monitoring dosage was 5mg x 5 days. This was done because FCNE thought it was the only thing covered through TRIcare Then we explained what they (TRIcare) would cover at a follow up/ create a new plan appointment and switched to the protocol below. We have done 4 injectable cycles with Gonal f and letrizole with monitoring 3-4 times each cycle 1st cycle 75 iu days 2-7 triggered with ovidril on day 8 2nd the same as above 3rd cycle 75 iu days 2-4 150 iu days 5-7 triggered day 8 with ovidril Cycle 4 new protocol days 2-4 150 iu all follicles under 10mm, days 5-7 225 iu day 8 to many follicles no injection day 9 cycle canceled due to 9 mature follicles ranging in size from 14-18
Describe your experience with the nursing staff at Fertility Centers of New England.
Attenitive to answer my questions and fixing issues quickly. Lack of communication has happened a couple of times.
Describe your experience with Fertility Centers of New England.
Multiple locations with multiple doctors both male and female doctors. Monitoring happens early in the morning to help for those who need to get to work on time. Getting an appointment with a doctor can have a several week delay. Same goes for scheduling surgeries. An outside company (quest) does blood work at their location in Bedford so you won’t hear back with results until afternoon. Busy days mean longer wait time for results.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
We have a cost share with our insurance. Each injectable cycle with monitoring costs us around $100 and then $100 for medication. We however do not have any IVF coverage.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Fertility Centers of New England.
There seems to be one bad apple of a nurse that can’t seem to do her job correctly. Forgets to put orders in for things ie ultrasound has happened twice. Has given results with out full instructions. Tends to be short and do just the bare minimum.
8
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 36
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Vitiello is great. She is very blunt and tells your exactly how it is which is exactly what I want in my RE. Even though our first round failed, she was honest about our chances of succeeding in another round. I have DOR so we know that we won’t gets tons of eggs, but she did explain that that my body responded as we expected and that we do have potential for retrieving more eggs in future cycles. We are due to start our next cycle on October 2018.
It can be difficult to get an appointment [at Fertility Centers of New England] as they are very busy. When going in for monitoring and testing it is important to be there as soon as they open, otherwise you can spend a long time waiting. Sunday’s are especially busy as they are one of the few FCNE clinics that are actually open. You have to sign in for bloods and ultrasound, otherwise you will sit there all morning.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is great. She is very blunt and tells your exactly how it is which is exactly what I want in my RE. Even though our first round failed, she was honest about our chances of succeeding in another round. I have DOR so we know that we won’t gets tons of eggs, but she did explain that that my body responded as we expected and that we do have potential for retrieving more eggs in future cycles. We are due to start our next cycle on October 2018.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Ask a lot of questsions. I think that sometimes she assumes you know more than you do, but she will break it all down for you when you ask.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello has been amazing through this process. With DOR our expectations are lower than what others might go in with. She has been very honest about expectations and how I am responding to the meds. Our first round resulted in only 1 egg which failed to fertilize correctly. She did not push us to try another cycle, but was very honest about chances of success. When we elected to try another cycle she was elated!
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
First Cycle: Estrace Priming Protocol: - Menopure - Gonal-F - Cetrotide I don’t remember the exact doses, but they were quite high. I stunned for 14 days. We only retrieved one egg and it fertilized incorrectly. Second Cycle: Micro flare Protocol: - Lurton - Gonal-f - menopure Exact doses TBD as we haven’t started this cycle yet.
Describe your experience with the nursing staff at Fertility Centers of New England.
FCNE has a patient portal that all communication goes through. Emails explaining changes in meds are clear and concise and come early enough in the day that if you need more meds you have time to order them.
Describe your experience with Fertility Centers of New England.
It can be difficult to get an appointment as they are very busy. When going in for monitoring and testing it is important to be there as soon as they open, otherwise you can spend a long time waiting. Sunday’s are especially busy as they are one of the few FCNE clinics that are actually open. You have to sign in for bloods and ultrasound, otherwise you will sit there all morning.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Clinic has early morning monitoring appointments which is convenient with my work schedule. I was able to get in and out and to work on time. It is a cattle call, but it is very well organized.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Medicine was unfortunately through CVS Caremark due to my insurance. I have a lifetime max if $10,000 for medication which we used 100% of during our first cycle.
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Dr. Vitiello is willing to do multiple embryo transfers if we can get more than one fertilized embryo.
10
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
0
0
Age 33 - 36
1 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Prefer not to answer
Income $100K - $199K
Teacher
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Vitiello can be very blunt which can be seen as a strength or a weakness depending on personal preference. First, time we met her...she told us she would not do IVF with my own eggs because it would be like stealing our money. That made us go to another clinic immediately.... We did one IVF with own eggs which was cancelled before transfer because the 3 embryos created did not make it to day 5. The next treatment was Donor Eggs.
FCNE has no strengths to speak of through our 4 years of services with them.... The clinic refused to individualize our care. They charge by package deals regardless of if the tests have been completed before or not. At one point we spoke to someone named, Barry in the financial department who stated "we are not some type of Medicaid clinic, we are for profit business."...The Reading facility was less than up to par as well with filthy bathrooms, extremely dirty rugs and chairs
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello can be very blunt which can be seen as a strength or a weakness depending on personal preference. First, time we met her...she told us she would not do IVF with my own eggs because it would be like stealing our money. That made us go to another clinic immediately. However, we then had got new insurance that had some fertility coverage which made us have to switch back to FCNE.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Do not expect compassion or individualized care. Educate yourself immensely so that you can be informed before making any final decisions.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Treated like a number. None of our services were individualized and we felt like they only cared about there success stats and not our personal well being or care.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
We did one IVF with own eggs which was cancelled before transfer because the 3 embryos created did not make it to day 5. The next treatment was Donor Eggs. We were highly encouraged to do a fresh cycle which we trusted the doctors professional opinion seeing how donor eggs was whole new world to us. After paying a lot more for a fresh cycle we were then convinced to do additional testing on the embryos created which then had to be frozen. WE had 4 great embryos in the end and decided to transfer 2 the first time. Later discovering that the transfer day was wrong after ERA testing. So our first two embryos were literally thrown away. The next two cycles our transfer day was adjusted due to the ERA results.
Describe your experience with the nursing staff at Fertility Centers of New England.
I asked a lot of questions and felt I annoyed the nurse by doing so. I felt that I was my own nurse which was rather concerning seeing how I was supposed to be the patient. The communication was unsatisfactory as well as the turn around time for answers or calls back.
Describe your experience with Fertility Centers of New England.
FCNE has no strengths to speak of through our 4 years of services with them. I sadly just assumed that was the fertility world care until we lost insurance and decided to move on from FCNE. From our first visit with our new clinic we quickly discovered how terrible their services actually were and that terrible services do not need to go hand in hand with fertility treatments or care.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
It depended on the day. Sometimes monitoring went smoothly, other times it was over an hour waiting, or in proper orders in the system or no orders at all. Speaking of monitoring for all four years of services there was a lovely giant bug in the light fixture above the ultrasound table at the Bedford, NH location...I have numerous pictures of this disturbing focal point. The Reading facility was less than up to par as well with filthy bathrooms, extremely dirty rugs and chairs in the waiting room as well as curtains that were disgustingly stained in the retrieval and transfer section of the clinic.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
The cost was somewhat typical, however almost all there costs are considered package deals and they will not individualize and will charge you for tests that have already been completed because it is part of the package deal. As Barry in finance rudely stated, "we are not some type of Medicaid clinic, we are for profit business."
What specific things went wrong at Fertility Centers of New England?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
The clinic refused to individualize our care. They charge by package deals regardless of if the tests have been completed before or not. At one point we spoke to someone named, Barry in the financial department who stated "we are not some type of Medicaid clinic, we are for profit business." We had a breach of privacy with the clinic and our anonymous donor was informed of our financial status. FCNE clinic is extremely unprofessional and clearly as Barry stated only looking to make a profit regardless of who is affected along the way.
0
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
7
8
Age 33 - 34
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Teacher
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
I attempted three IVF cycles with Dr. Vitiello using my own eggs and my husbands sperm. We did two antagonist cycles and a microflare cycle, all with negative pregnancy results. The first cycle was very poor with one egg being retrieved and no opportunity for transfer. The subsequent two cycles were a little better. We transferred one embryo each time and neither implanted. We also used ICSI each time. After each cycle, Dr. Vitiello changed the protocol slightly in hopes of achieving success.
All of the nurses [at Fertility Centers of NE] were caring and knowledgeable. They responded to my questions via telephone quickly. It would have been helpful to have been assigned one nurse, but I felt comfortable speaking with and working with everyone I came in contact with.... The clinic appeared clean and well organized. They use a patient portal, which is very helpful. Directions and communication appear online and if you have a question you can call and speak to a nurse. The monitoring was first come, first served which made things a little stressful. I always felt like I had to arrive when the doors opened or else I could be waiting a very long time for an ultrasound.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
When meeting with Dr. Vitiello, she broke down procedures and explained them with visuals and comparisons. She was very in her explanations; however, sometimes she spoke too quickly and covered a lot of information at once which was overwhelming. When performing procedures, she made me feel comfortable and relaxed. She was caring yet straightforward.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
One piece of advice would be to arrive with a list of questions so you know what you want to cover when meeting with Dr. Vitiello. It is typical to only speak to the nurses once in a cycle.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
I felt treated like a human under Dr. Vitiello's care. She met with me and spoke honestly about upcoming treatment protocols. When we were undergoing any procedure - small or large - whether with a doctor or nurse, I was treated with respect and care.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
I attempted three IVF cycles with Dr. Vitiello using my own eggs and my husbands sperm. We did two antagonist cycles and a microflare cycle, all with negative pregnancy results. The first cycle was very poor with one egg being retrieved and no opportunity for transfer. The subsequent two cycles were a little better. We transferred one embryo each time and neither implanted. We also used ICSI each time. After each cycle, Dr. Vitiello changed the protocol slightly in hopes of achieving success. She then recommended the use of donor eggs at which point I accepted but sought out a second opinion.
Describe your experience with the nursing staff at Fertility Centers of New England.
All of the nurses were caring and knowledgeable. They responded to my questions via telephone quickly. It would have been helpful to have been assigned one nurse, but I felt comfortable speaking with and working with everyone I came in contact with.
Describe your experience with Fertility Centers of New England.
The clinic appeared clean and well organized. They use a patient portal, which is very helpful. Directions and communication appear online and if you have a question you can call and speak to a nurse. The monitoring was first come, first served which made things a little stressful. I always felt like I had to arrive when the doors opened or else I could be waiting a very long time for an ultrasound.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
I was fortunate to have the majority of my care covered by insurance. We paid several hundred dollars for medication.
7
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
1
4
Age 24 - 25
1 Fertility Medications
Male Factor
Recurrent Pregnancy Loss
Unexplained
European
Native American
Other
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Danielle Vitiello is] Very knowledgeable, but poor patient communication. Every time I met with her I left feeling like my concerns were discounted. For instance in my very first consult we discussed autoimmune issues and recurrent miscarriages. However after several months and no testing for autoimmune disorders when I asked about it again she did a complete 180° Telling me there was no factual evidence supporting that theory. It made me feel like initially she had just told me whatever I wanted to hear to get me through the door.
For the most part, the nurses [at Fertility Center of NE] are wonderful. Compassionate, patient and knowledgeable. I never felt like I was bothering them which was a huge concern of mine. I felt more compassion from them than I did from my doctor.... My husbands lab results somehow vanished. They blamed it on a third party company they had used to process it. Additionally they do not call with lad results, you'll need to call them. When I did call for my husbands siemens analysis they only told me part of his results, leaving me to assume if they didn't mention the rest it was normal. Then three weeks later at a follow up appointment I found out that was incorrect and no one had thought to mention it sooner.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Very knowledgeable, but poor patient communication. Every time I met with her I left feeling like my concerns were discounted. For instance in my very first consult we discussed autoimmune issues and recurrent miscarriages. However after several months and no testing for autoimmune disorders when I asked about it again she did a complete 180° Telling me there was no factual evidence supporting that theory. It made me feel like initially she had just told me whatever I wanted to hear to get me through the door.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Be your own advocate. She is very smart, but if you are a patient of hers you will need to advocate for yourself and your concerns as well as do your own research and ask questions to understand her theories and thought process.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
She has a more sterile approach and bedside manner. Poor patient education. Feels like she's just trying to say whatever she can to get you out the door.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
She ordered the typical RPL panel, did a sono hsg, ultrasounds and an endometrial biopsy. The only thing that was treated was my subclinical hypothyroidism.
Describe your experience with the nursing staff at Fertility Centers of New England.
For the most part, the nurses are wonderful. Compassionate, patient and knowledgeable. I never felt like I was bothering them which was a huge concern of mine. I felt more compassion from them than I did from my doctor.
Describe your experience with Fertility Centers of New England.
Flexible early hours for blood work and ultrasounds which is super convenient if you work full time. Be prepared to drive to the reading MA location for any procedures.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Appointment and ultrasounds seemed very expensive while bloodworm was inexpensive. I found their IVF prices to be very inexpensive as well
What specific things went wrong at Fertility Centers of New England?
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of New England.
My husbands lab results somehow vanished. They blamed it on a third party company they had used to process it. Additionally they do not call with lad results, you'll need to call them. When I did call for my husbands siemens analysis they only told me part of his results, leaving me to assume if they didn't mention the rest it was normal. Then three weeks later at a follow up appointment I found out that was incorrect and no one had thought to mention it sooner.
1
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
4
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unknown Success
8
7
Age 35 - 36
2 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
...but my time with the 2 previous doctors left me frustrated, anxious, and feeling that I had wasted so much time and money with more questions than answers. Dr. Vitiello has a great sense of humor and a personality that makes you feel like you have known her forever, which can make a very stressful situation much more encouraging and relaxing. My husband and I immediately felt comfortable with her and hopeful again.
I had experiences with many different nurses [at Fertility Centers of New England] throughout this process and the level of care/compassion/friendliness varied. The nurses during my procedures were always great and so nice. The nurses returning phone calls always did a great job of returning calls by the end of the day or responding in the portal (which is frustrating if you actually want to talk to a person and not just read a response); however, they were also vague at times, even when asked very direct questions. I would have preferred to have direct email access to Dr. Vitiello, rather than having to ask everything through the nurses when things came up.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello comes across very confident and knowledgeable in her field, which is reassuring. She tends to explain things very quickly, so if you don't know what to expect or what questions to ask, you may not always get that information. She never made us feel rushed and seems to genuinely care about her patients. Her answers can be vague at times, as if she doesn't want to give too much information, probably to not cause unnecessary worry or anxiety, but this can be frustrating and leave you with even more questions down the road.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello has a way of making you smile even in the most stressful situations. She made my husband and I feel relaxed and confident, after very stressful and frustrating experiences at other clinics. While she does take the time to explain things and answer questions, she does not seem to go into a lot of detail and just gives the basics, so you may need to ask very specific questions to get the answers you are looking for.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
I had spent almost a year at 2 other clinics before switching to Dr. Vitiello. I started my infertility journey feeling calm and hopeful, but my time with the 2 previous doctors left me frustrated, anxious, and feeling that I had wasted so much time and money with more questions than answers. Dr. Vitiello has a great sense of humor and a personality that makes you feel like you have known her forever, which can make a very stressful situation much more encouraging and relaxing. My husband and I immediately felt comfortable with her and hopeful again.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
This is one area I feel that I would have liked a little more detail. I was given a chart showing the progression of my IVF cycle, but was never really given a reason why it was specifically chosen for me or the purpose of each medication. Also, directions are given through the online portal at different steps along the way, which made me feel like I never had a clear picture of the entire process until it was over since you don't know the next step until they send it to you. This can make it difficult to fully prepare yourself mentally and emotionally for what you are about to go through.
Describe your experience with the nursing staff at Fertility Centers of New England.
I had experiences with many different nurses throughout this process and the level of care/compassion/friendliness varied. The nurses during my procedures were always great and so nice. The nurses returning phone calls always did a great job of returning calls by the end of the day or responding in the portal (which is frustrating if you actually want to talk to a person and not just read a response); however, they were also vague at times, even when asked very direct questions. I would have preferred to have direct email access to Dr. Vitiello, rather than having to ask everything through the nurses when things came up.
Describe your experience with Fertility Centers of New England.
The clinic has multiple locations for routine tests, which is great, but only a few perform the actual procedures so you may still have to drive pretty far depending on where you live. Don't expect a relaxing, spa-like atmosphere - most of the waiting rooms are tiny and can get pretty crowded during monitoring hours. The desk clerks/receptionists at each office I went to were always very kind and helpful. The ultrasound techs and phlebotomists were also very friendly and kind. One of the biggest weaknesses is that you do not have online access to test results and your health information, which clinics I have been with in the past had. This made it difficult to keep track of all the new information you are constantly receiving and reviewing any tests results, blood work, etc after the fact.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments are done during a specific timeframe in the morning and are first come, first serve. Most of the time the waiting room is full.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
We did not have insurance coverage, so everything was out-of-pocket. With doctor visits, ultrasounds, blood work, IUIs, IVF, and meds around $15,000+.
8
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
10
9
Age 32
2 IVF
Unexplained
Prefer not to answer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I appreciated the bluntness she [Dr. Danielle Vitiello] gave when she told us IVF will give us the most bang for our buck. We ended up having to go through 2 rounds of IVF before getting pregnant and when our first round of IVF was unsuccessful she called me personally to tell me the results and let me cry it out on the phone with her. She was able to calm me down and reassured me that she will make sure that we get it right the next time. I have never had a doctor who delivers bad news and then will stay on the phone with you while you process the information and be a shoulder to cry on. On our second round of IVF we were successful and became pregnant - I will always remember answering the phone to a screaming YAY from Dr. Vitiello - not a hi, not a this is Dr. Vitiello - a YAY which showed that she was as excited as we were that it
We chose the Fertility Centers of New England by default through what our insurance covered, therefore Dr. Vitiello was not someone who we had thoroughly researched prior to meeting her on our first visit. We were very nervous meeting her since infertility is such a sensitive subject we weren't sure how it was going to go. Immediately after meeting her and having her walk us through their process of how she goes about diagnosing infertility we felt as ease because she presented it in a way that was easy for us as non-doctors to understand. After getting the diagnosis of unexplained infertility she again walked us through all of our options (IUI, IVF, etc) and was very honest in what direction makes the most sense for us to spend our money that will give us the results we want. I appreciated the bluntness she gave when she told us IVF w
How was your experience with Danielle Vitiello at Fertility Centers of New England?
We chose the Fertility Centers of New England by default through what our insurance covered, therefore Dr. Vitiello was not someone who we had thoroughly researched prior to meeting her on our first visit. We were very nervous meeting her since infertility is such a sensitive subject we weren't sure how it was going to go. Immediately after meeting her and having her walk us through their process of how she goes about diagnosing infertility we felt as ease because she presented it in a way that was easy for us as non-doctors to understand. After getting the diagnosis of unexplained infertility she again walked us through all of our options (IUI, IVF, etc) and was very honest in what direction makes the most sense for us to spend our money that will give us the results we want. I appreciated the bluntness she gave when she told us IVF will give us the most bang for our buck. We ended up having to go through 2 rounds of IVF before getting pregnant and when our first round of IVF was unsuccessful she called me personally to tell me the results and let me cry it out on the phone with her. She was able to calm me down and reassured me that she will make sure that we get it right the next time. I have never had a doctor who delivers bad news and then will stay on the phone with you while you process the information and be a shoulder to cry on. On our second round of IVF we were successful and became pregnant - I will always remember answering the phone to a screaming YAY from Dr. Vitiello - not a hi, not a this is Dr. Vitiello - a YAY which showed that she was as excited as we were that it was successful and that she cared about us. I was lucky to have Dr. Vitiello perform both egg retrievals as well both embryo transfers and both times she made both my husband and I feel at ease during all of the these procedures. I highly recommend her to anyone who is struggling to get pregnant because she is not only a great doctor who will find the way to get to your desired results, but she also really cares about her patients.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
As the doctor she made the calls to us if something worked or did not work as expected. She didn't rely on her team of nurses to do that. She also made sure whenever we had a procedure we were comfortable and always had the ability to make us smile even if something didn't go our way.
10
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unknown Success
10
10
Age 38 - 40
5 IUI
7 IVF
Donor Eggs
Surrogacy
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I came to Dr. Vitiello as a last hope. I had seen 2 other clinics in the US and even one in Canada. We were diagnosed with unexplained infertility. No one could give us a reason that standard treatments were not working. Dr. Vitiello wasn't afraid to look outside the box and try different meds and different treatment.
Very private, friendly office. Their [Fertility Centers of New England] satellite office staff are wonderful....Monitoring appointments at the satellite are tough because it is a small window of time. Some mornings could be extremely busy...You don't have a lot of nurse interaction. The interaction I did have was good. The use their patient portal for a lot of communication. This has its pros and cons. Pros are that you can always get a response through the portal even if you are working or busy. The con is not being able to respond through the portal or ask for questions or clarification.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is a realist. I appreciate her opinion. She can be candid yet respects your wishes. She is not afraid to look outside the box, and is willing customize your treatment. Treats you fertility cycle as her own challenge. She definitely helps give you the confidence and positivity you need while going through treatments. She has personally called me if she had results, or concerns to share. The best fertility Dr. I have been to yet!
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
She is wonderful! Knowledgable yet personable. She isn't one to sugar coat things, however she is respectful of your feelings.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello sits down and speaks to you on a personal level. She is very honest, rational and positive. You get a genuine feeling she wants to help you have a child as much as you do. She likes to draw things out for you and is empathetic to your needs.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
I came to Dr. Vitiello as a last hope. I had seen 2 other clinics in the US and even one in Canada. We were diagnosed with unexplained infertility. No one could give us a reason that standard treatments were not working. Dr. Vitiello wasn't afraid to look outside the box and try different meds and different treatment. Although our one cycle we did with her yielded a low number of eggs, we did find out that the egg retrieved was chromosomally abnormal. We also found my ovarian reserve was very low. She assured me we would find a way to make me a Mom. Right now we are in the process of a donor egg cycle with a gestational carrier. Not the path I ever expected but after talking with Dr. Vitiello I am completely comfortable and happy with our path to parenthood.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Dr. Vitiello has her own care team)
You don't have a lot of nurse interaction. The interaction I did have was good. The use their patient portal for a lot of communication. This has its pros and cons. Pros are that you can always get a response through the portal even if you are working or busy. The con is not being able to respond through the portal or ask for questions or clarification.
Describe your experience with Fertility Centers of New England.
Very private, friendly office. Their satellite office staff are wonderful.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments at the satellite are tough because it is a small window of time. Some mornings could be extremely busy.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Rather competitive IVF price. $7,800 (approx).
10
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2015, Successful
9
8
Age 33 - 37
8 IVF
Donor Sperm
Male Factor
Other
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Vitiello was always up to speed on our history. She knew what we had tried and what had (almost) worked. She knew us, what we did for work, what we did outside of work, our families, etc. She was able to handle difficult conversations, when we were so upset over failures.
FCNE [Fertility Centers of New England] has a specific system for cycles. If you do it 8 times or more, you get familiar with the protocol, the early morning blood tests and ultrasounds, the medications, and the retrievals. You will not necessarily see your primary doctor for the retrieval or transfer. I had a few with Dr. Ian Hardy, who has since lost his license for molesting patients. That was pretty awful to discover mid-way through the process.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is extremely smart, and a clear communicator. She explains treatments, options, and success rates clearly and openly. She is realistic, and cares about your journey, what you have put yourself through to start a family.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Do not get upset about hearing the facts. Facts are facts. Sometimes you need to hear them, and adjust your mindset to maybe take a different path than you expected to. The end result is what matters.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello was always up to speed on our history. She knew what we had tried and what had (almost) worked. She knew us, what we did for work, what we did outside of work, our families, etc. She was able to handle difficult conversations, when we were so upset over failures.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
Antagonist - 2 cycles (1 chemical pregnancy), Long Lupron - 2 cycles (1 negative test, 1 nothing to transfer), Microflare - 4 cycles (1 pregnancy ended in miscarriage, 2 gathered for PGD, frozen transfer and negative test, 1 positive pregnancy with donor sperm, full term)
Describe your experience with the nursing staff at Fertility Centers of New England.
The helpfulness of the nurses varied. I saw a lot of different nurses over 5 years. Some specialized in giving instructions for medication and testing, some were mostly in the surgical area for retrievals and procedures. Some were friendlier/more compassionate than others. There also seemed to be a lot of turnover. I actually had to correct them on instructions several times.
Describe your experience with Fertility Centers of New England.
FCNE has a specific system for cycles. If you do it 8 times or more, you get familiar with the protocol, the early morning blood tests and ultrasounds, the medications, and the retrievals. You will not necessarily see your primary doctor for the retrieval or transfer. I had a few with Dr. Ian Hardy, who has since lost his license for molesting patients. That was pretty awful to discover mid-way through the process.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments is done early in the morning - 6 - 7:30 am. It was first come, first served. Occasionally the computer system was down or the ultrasound machine wasn't working, and there were long waits. But most of the time, they moved things along. The phlebotomists and ultrasound techs were some of the nicest people I had contact with during a cycle.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
My insurance plan covered fertility treatments up to $50,000. I had to pay copays for medications, and had a high deductible plan, so up to $3,000 out of pocket per year.
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Fertility Centers of New England.
After a while, I became very familiar with the dosages and instructions for each IVF cycle. I do not remember specifics, but I know I had to correct the nurse on dosages/instructions on more than one occasion.
9
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
9
Age 39
1 IVF
Uterine Fibroids
European
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Vitiello explains everything about the IVF process really well and keeps it real with patients about your chances of success and any risk factors. She also recommended the best course of action based on our personal situation, it’s not a cookie cutter approach. She’s very warm and personable and sensitive to patients needs...
Monitoring appointments [at Fertility Centers of New England] were provided during a certain window in the morning. They were very efficient, especially if you arrive during the earlier portion of the time window. I never waited too long to get in for either blood work or an ultrasound...They're very helpful, friendly and empathetic. The facility is very clean and functional. The operations are pretty efficient
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr Vitiello explains everything about the IVF process really well and keeps it real with patients about your chances of success and any risk factors. She also recommended the best course of action based on our personal situation, it’s not a cookie cutter approach. She’s very warm and personable and sensitive to patients needs
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
The staff was great at making the process very personalized and warm
Describe your experience with the nursing staff at Fertility Centers of New England.
Most of the staff were excellent. There was one nurse who didn’t seem to be on the same page as the others and I had to ask to speak with another nurse a couple times.
Describe your experience with Fertility Centers of New England.
Everyone at the clinic is great. They're very helpful, friendly and empathetic. The facility is very clean and functional. The operations are pretty efficient and patients aren't usually waiting too long to go in for bloodwork or an ultrasound.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments were provided during a certain window in the morning. They were very efficient, especially if you arrive during the earlier portion of the time window. I never waited too long to get in for either blood work or an ultrasound.
What specific things went wrong at Fertility Centers of New England?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
One of the nurses didn't seem to know the history of my experience with the clinic and gave misleading instructions. Thankfully, I was closely tracking things and was able to point out the error and ask for an opinion from another nurse.
10
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
5
5
Age 36
IUI
2 IVF
Unexplained
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
She [Dr Vitiello] does not have a warm bedside manner. She is straight forward and sometimes blunt. She said that her staff would be accommodating but most times they were not....Don't expect a warm, fluffy personality. But I did get positive results.
The fast food of infertility offices. They [Fertility Centers of New England] move a lot of patients in and out. Be prepared to drive to Mass for early morning lab work and procedures....Very inconvenient. It felt like a cattle call. Often sitting and waiting. Very early in the morning and no leniency. Sunday monitoring was an hours drive and the wait was often 30-60 minutes
How was your experience with Danielle Vitiello at Fertility Centers of New England?
She does not have a warm bedside manner. She is straight forward and sometimes blunt. She said that her staff would be accommodating but most times they were not.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Don't expect a warm, fluffy personality. But I did get positive results.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
They only do lab work and ultrasound for 30 minutes a day. Often I had to wait with a room full of other women. It felt like a cattle call. Egg retrievals were similar. They book one right after another. I was told I could wait for long after the embryo transfer than the 5 minutes they allot, but when I asked for longer, I was told I could only have 10 minutes because of the next appointment.
Describe your experience with the nursing staff at Fertility Centers of New England.
Took a long time to return calls. I left a message about medication once and was told they would call back after emailing the doctor. Never heard anything again.
Describe your experience with Fertility Centers of New England.
The fast food of infertility offices. They move a lot of patients in and out. Be prepared to drive to Mass for early morning lab work and procedures.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Very inconvenient. It felt like a cattle call. Often sitting and waiting. Very early in the morning and no leniency. Sunday monitoring was an hours drive and the wait was often 30-60 minutes
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
I was lucky enough to have insurance cover both cycles of IVF. They paid about $11k per cycle with meds and monitoring.
What specific things went wrong at Fertility Centers of New England?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Fertility Centers of New England.
They did not send over my medical records to my ob/gyn's office on first request. I had to make a second call.
5
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
9
Age 31 - 32
1 IVF
1 Egg Freezing
Unexplained
Prefer not to answer
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
With our unexplained infertility she [Dr. Vitiello] gave us the best course of action that she thought would work for us...She is very down to earth, and doesn’t hold back information. Gives you very valuable opinions...She makes the whole process a little less stressful. She is serious yet tries to lighten the mood which is much needed. She is also very truthful and does not tell you what you want to hear, instead the facts and opinions based on those facts.
Waiting room [at Fertility Centers of New England] is small. Could feel a bit more comforting, less like a dr. Office waiting room. Other than that it is great. They are open early for bloodwork and ultrasounds which is helpful. Multiple locations also helps...[nurses are] Very quick to respond...It’s a first come first serve basis [for monitoring]. You sign in on a clipboard and they call you in order...Costs were $10,000 for IVF. $1,800 for frozen transfer. Another $4,000 for meds but that’s different for everyone.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
She makes the whole process a little less stressful. She is serious yet tries to lighten the mood which is much needed. She is also very truthful and does not tell you what you want to hear, instead the facts and opinions based on those facts.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Go in with an open mind
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
She is very down to earth, and doesn’t hold back information. Gives you very valuable opinions.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
It’s hard because everyone is different. With our unexplained infertility she gave us the best course of action that she thought would work for us.
Describe your experience with the nursing staff at Fertility Centers of New England.
Very quick to respond.
Describe your experience with Fertility Centers of New England.
Waiting room is small. Could feel a bit more comforting, less like a dr. Office waiting room. Other than that it is great. They are open early for bloodwork and ultrasounds which is helpful. Multiple locations also helps.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
It’s a first come first serve basis. You sign in on a clipboard and they call you in order.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Costs were $10,000 for IVF. $1,800 for frozen transfer. Another $4,000 for meds but that’s different for everyone.
Describe Danielle Vitiello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
She has had twins herself and so she has insights on one vs. two. She makes it 100% your decision and stands behind it.
9
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
9
9
Age 24 - 25
1 IVF
Male Factor
European
Other
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Vitiello is very intelligent, came up with a great plan that worked for us, presented us with options that other doctors weren’t sure were possible, but they totally were! She was confident in what she was doing, yet gave us the facts straight so that we felt optimistic, but knew there were no guarantees. She is blunt and to the point, but gave us all the information that we needed to know. We will definitely be going back to her in the future.
The patient portal [for Fertility Centers of New England] had a glitch at one point, and our scheduled appointment got rescheduled to a different day that we were not aware of. When we came on the day that we had originally scheduled, they apologized and squeezed us in anyway so that we did not have to come back another day...Monitoring is very early in the morning and is a first come, first serve basis. It can get long on a busy day, but the clinic got people in and out as quickly as possible, while still giving everyone thorough attention.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is very intelligent, came up with a great plan that worked for us, presented us with options that other doctors weren’t sure were possible, but they totally were! She was confident in what she was doing, yet gave us the facts straight so that we felt optimistic, but knew there were no guarantees. She is blunt and to the point, but gave us all the information that we needed to know. We will definitely be going back to her in the future.
Describe your experience with Fertility Centers of New England.
Fertility centers of New England is a great clinic to work with. Everyone was very compassionate and they treated us like they truly cared about us. Our questions were always answered, and doctors and nurses were always available to answer all of our questions thoroughly.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring is very early in the morning and is a first come, first serve basis. It can get long on a busy day, but the clinic got people in and out as quickly as possible, while still giving everyone thorough attention.
What specific things went wrong at Fertility Centers of New England?
  • Lost appointments
Describe the specific things that went wrong at Fertility Centers of New England.
The patient portal had a glitch at one point, and our scheduled appointment got rescheduled to a different day that we were not aware of. When we came on the day that we had originally scheduled, they apologized and squeezed us in anyway so that we did not have to come back another day.
9
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
10
10
Age 31 - 32
1 IVF
Unexplained
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Vitiello did a great job treating me like a human rather than just a patient. She explained things so I could understand them without making me feel dumb and she never rushed our appointments. Her personality is a bit quirky, but I really enjoyed her.
The team [at Fertility Center of New England] was always available to answer any questions and never made me feel like I was annoying them...The clinic itself was a bit far away so they coordinated with my local hospital to allow me to go to monitoring appointments there.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello did a great job treating me like a human rather than just a patient. She explained things so I could understand them without making me feel dumb and she never rushed our appointments. Her positive nature was also super helpful during the process. Her personality is a bit quirky, but I really enjoyed her.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
The team was always available to answer any questions and never made me feel like I was annoying them. They were very kind and positive throughout the experience, I had absolute confidence in them and a very high level of comfort.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
The clinic itself was a bit far away so they coordinated with my local hospital to allow me to go to monitoring appointments there. This made a HUGE difference for me, it was an incredible help and time saver.
10
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Compassion
Explained risks
10
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
8
9
Age 40 - 42
3 IVF
Recurrent Pregnancy Loss
Prefer not to answer
Income $100K - $199K
1st of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
I felt that she [Dr Danielle Vitiello] was fair and tried her best to help us...I really liked her. We had success with IVF, it wasn't until after the transfer that my body rejected the embryos. The only thing is that she was at times too busy. However her staff did a great job supporting this schedule. [The nursing staff] were awesome! Kathleen was amazing as well, she did all my ultrasounds and was kind and compassionate!
I felt that she [Dr Danielle Vitiello] was fair and tried her best to help us...I really liked her. We had success with IVF, it wasn't until after the transfer that my body rejected the embryos. The only thing is that she was at times too busy. However her staff did a great job supporting this schedule. [The nursing staff] were awesome! Kathleen was amazing as well, she did all my ultrasounds and was kind and compassionate!
How was your experience with Danielle Vitiello at Fertility Centers of New England?
I really liked her. We had success with IVF, it wasn't until after the transfer that my body rejected the embryos. The only thing is that she was at times too busy. However her staff did a great job supporting this schedule.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Be ready for straight talk.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
I felt that she was fair and tried her best to help us.
Describe your experience with the nursing staff at Fertility Centers of New England.
They were awesome! Kathleen was amazing as well, she did all my ultrasounds and was kind and compassionate!
Describe your experience with Fertility Centers of New England.
It gets crowded on weekends because they are the only ones open. Go early for blood work and ultrasound.
8
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Unsuccessful
0
0
Age 36 - 37
2 IUI
3 IVF
PCOS
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
South Asian
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt she [Dr Danielle Vitiello] should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way...Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
I felt she [Dr Danielle Vitiello] should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way...Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
How was your experience with Danielle Vitiello at Fertility Centers of New England?
I felt she should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Know what you want and don't even people that she will tell you everything you need.be your advocate
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
She was caring
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
Describe your experience with Fertility Centers of New England.
I felt they are not compassionate and didnot take my case seriously.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Not sure as insurance paid
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
Describe the specific things that went wrong at Fertility Centers of New England.
Not at all impressed with their overall care
0
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Adaptability
0
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources