Rated 8
Neutral: 100%8
0% strongly recommend
2 reviews
Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.3
8.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.7
9.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Emory
Residency
Emory
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
David Keenan works at

Current Clinic Unknown
Rated

At 1 office

Current Clinic Unknown
address unknown
city, ON 00000
000-000-0000
Explore Clinic

2 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
8
9
Age 32
1 IVF
1 Egg Freezing
1 Embryo Freezing
Other
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Successful
[Dr. David Keenan] was professional and always on time. He was nice and genuine. He wasn’t very talkative but he was honest when I asked questions. He was helpful when I asked questions about the results of the ultrasounds he preformed. He always made the process more relaxing, by not making it feel like a procedure...[eSET approach]My doctor was very open to what I wanted. I was provided important information to make my own decisions.
The [nurse of ACRM] team was great. Answered all my questions and provided helpful tips and miscellaneous information for me. They were supportive and great to work with...The clinics strengths are they have informative staff, they show compassion, and have statistics to back their performance. Weakness is the accounting system is difficult for patients to understand. I’m consistently confused by the itemized receipts and multiple receipts for the same dates
How was your experience with David Keenan at ACRM?
David was professional and always on time. He was nice and genuine. He wasn’t very talkative but he was honest when I asked questions. He was helpful when I asked questions about the results of the ultrasounds he preformed. He always made the process more relaxing, by not making it feel like a procedure.
What's one piece of advice would you give a prospective patient of David Keenan at ACRM?
Be proactive about your questions, he will not ask if you have questions so you need to let him know if your curious or in the dark.
During treatment, were you treated like a number or a human with David Keenan at ACRM?
Dr Keene and dr Patel who worked with him were very personal and kind. They provided good information and great bedside manner from start to finish. We always felt like Human Beings and not a number because Patel not only showed she cared, she let us know her journey with this as well. We had a bad experience previously and decided to give it another chance and what a difference it was between the first time and now.
Describe the protocols David Keenan used in your cycles at ACRM and their degree of success.
David and dr Patel together (due to procedures for the coronavirus and limitations) used a standard stims process using Gonal-f, menopur, cetrotide, leuprolide, and novarel. My follicles were a successful side but I did suffer from OHSS. Everything I was suppose to do was listed specifically on a protocol sheet and everything was relayed to me in a timely manner.
Describe your experience with your nurse at ACRM. (Assigned nurse: Melissa Branch )
The team was great. Answered all my questions and provided helpful tips and miscellaneous information for me. They were supportive and great to work with.
Describe your experience with ACRM.
The clinics strengths are they have informative staff, they show compassion, and have statistics to back their performance. Weakness is the accounting system is difficult for patients to understand. I’m consistently confused by the itemized receipts and multiple receipts for the same dates. This was our second time at this location. We started back in the beginning of 2018 but eight days after I was laid off work and my husband was laid off a month later. This was difficult for us and at that time the clinic had different staff that was difficult to work with for scheduling appointments. We were very discouraged by the staffs lack of desire to help so we stopped treatment. We decided after some friends feedback that we would try one more time this year. It has been a world of a difference. The staff was helpful, friendly, encouraging, supportive and overall genuine. Through the recent hard time with the pandemic the clinic has continued to keep us informed and did not cancel our treatment for egg retrieval!!!! We are excited about the next steps in our journey when it’s safe to begin treatment again with ACRM!
Describe the costs associated with your care under David Keenan at ACRM.
Phase one with genetic testing was about $18,000.00. This does not include pharmacy and additional outside services. ACRM is a little more expensive than other clinics but they have better success rates. The standard fee for phase one for the clinic is $1092.00. The clinic works with ccrm for most of the procedures, however ccrm does not accept insurance so most of the cost was out of pocket.
Describe David Keenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
My doctor was very open to what I wanted. I was provided important information to make my own decisions.
8
Doctor
David Keenan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Marietta
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
8
9
Age 31 - 33
3 IUI
Unexplained
European
Income $50K - $99K
Professor
1st of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Keenan showed a great deal of compassion when I had my miscarriage. It was in that moment that I truly saw how much he cares for his patients. He always treats me with such respect and dignity. It was my fear that my doctor would look on me with pity but instead he just tries to be proactive.... We have done three rounds of our UI with letrozol. Two out of the three rounds we did a trigger shot the day before. Getting the timing right with this has been very stressful for me because I have to drive two hours just to get to Dr. Keenan‘s office.
The clinic itself [ACRM- Johns Creek] is very nice. Parking is easy and the waiting room comfortable. The front desk staff learn see you are very quickly and welcomes you when you walk in the door. I’ve never had a long wait they normally get you in and out pretty quickly. Also really appreciate that they ask that people do not bring children into the waiting room. Find that very respect.... Each round of our UI is approximately $2000, The trigger shot is almost $200 each time, and just a consultation with Dr. Keenan is around $150 every time we see him.
How was your experience with David Keenan at ACRM?
Dr. Keenan showed a great deal of compassion when I had my miscarriage. It was in that moment that I truly saw how much he cares for his patients. He always treats me with such respect and dignity. It was my fear that my doctor would look on me with pity but instead he just tries to be proactive. He is respectful and soft-spoken. And I have never feel that he is going to give up on me even when I feel like giving up myself.
What's one piece of advice would you give a prospective patient of David Keenan at ACRM?
He comes across as having a tough outer shell but I truly believe that he has a soft center and really cares for his patients. I would also tell them to never worry about asking him too many questions. Honestly doesn’t mind being asked.
During treatment, were you treated like a number or a human with David Keenan at ACRM?
The staff and doctor are very considerate and professionally with me. I sometimes feel rushed while I’m there and because there are so many patients there is little flexibility with appointments. Over, I am happy with how I am treated especially because this has been such an emotional and heartbreaking experience.
Describe the protocols David Keenan used in your cycles at ACRM and their degree of success.
We have done three rounds of our UI with letrozol. Two out of the three rounds we did a trigger shot the day before. Getting the timing right with this has been very stressful for me because I have to drive two hours just to get to Dr. Keenan‘s office. The first round of IUI with letrozole and a trigger shot worked but resulted in a miscarriage. We are working really hard to save up to try another round after the second two failed. IVF Will be the next step if we can save up enough money.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherri)
Sherry and Stephanie were the two nurses that I saw most often. They honestly became like friends and one of my biggest support systems. I live two hours away from the Johns Creek office in the north Georgia mountains. I often times have to wake up at five in the morning just to get there for a quick appointment or to get my blood drawn. These two ladies knew this and we’re very compassionate and understanding. They got to know me on a personal level and would ask questions and check on me. I felt human around them and not just some test subject.
Describe your experience with ACRM.
The clinic itself is very nice. Parking is easy and the waiting room comfortable. The front desk staff learn see you are very quickly and welcomes you when you walk in the door. I’ve never had a long wait they normally get you in and out pretty quickly. Also really appreciate that they ask that people do not bring children into the waiting room. Find that very respect.
Describe the costs associated with your care under David Keenan at ACRM.
Treatment has been extremely expense. I have insurance but my insurance covers nothing associated with infertility. Each round of our UI is approximately $2000, The trigger shot is almost $200 each time, and just a consultation with Dr. Keenan is around $150 every time we see him.
Describe David Keenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Something like this will be one of our next steps if you can save up enough money for I’ve.
8
Doctor
David Keenan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
ACRM
Johns Creek
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources