Rated 8.2
Strongly recommend: 83%Don't recommend: 17%8.2
83% strongly recommend
6 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.3
8.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Florida
Residency
Wake Forest
Fellowship
U. of Texas Southwestern Med Cent

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
David Prokai works at

Aspire Fertility Austin
Rated 8.3
Strongly recommend: 76%Neutral: 7%Don't recommend: 17%8.3

At 1 office

Austin
911 W. 38th St
Austin, TX 78705
512.479.7979
Explore Clinic

6 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
9
9
Age 46 - 47
2 IVF
Donor Eggs
European
Income $200K - $499K
Marketer or PR
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. P [Prokai] was always patient with all my questions...took Progesterone shots pre transfer and until week 10 of pregnancy. Estrace 6mg (2mg 3 times a day) as well as estrogene patches (2 patches every other day...i had to ask questions rather than information always being presented. And since I had previous experience I knew what to ask...I had a much clearer picture of what to expect along the process...
They [Aspire Fertility Austin] are clear on costs up front, they provided me a detailed calendar of medications, appointments, etc. I had a much clearer picture of what to expect along the process. The clinic was never overly crowed like the other clinic I had gone to, so I didn't feel like a number in a cattle call...Great at getting back to you quickly. Compasionate and caring. The one thing is i had to ask questions for some things because she didn't always proactively tell me things...
How was your experience with David Prokai at Aspire Fertility Austin?
Of the two fertility clinics I've tried, Aspire has been a breath of fresh air. They are clear on costs up front, they provided me a detailed calendar of medications, appointments, etc. I had a much clearer picture of what to expect along the process. The clinic was never overly crowed like the other clinic I had gone to, so I didn't feel like a number in a cattle call. I felt like they actually had the same goal in mind as I did, to get pregnant. Where my other clinic I felt like they just really wanted my money. I'd recommend Aspire and Dr. P for sure. There's always a few things they could do better, i had to ask questions rather than information always being presented. And since I had previous experience I knew what to ask. However overall I still give them a 9 out of 10 compared to my other experiences. I felt like they all cared about me and our outcome and gave us the time and patients we needed during the process.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
Make sure to ask questions. If you don't know how to give a shot, make sure to ask the nurse. It might be because I had already gone through the experience before. They are much more clear on the process than others, but still didn't cover everything. Do your research no matter who you see and ask questions.
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
Great customer service. They knew my name when I called, were responsive and Dr. P was always patient with all my questions.
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
We only did an embroyo transfer with Aspire. They use a pretty agreesive approach compared to my other fertility clinic, which I much appreciated. They were great at making sure the uturus lining was the right size - over 7mm. I took Progesterone shots pre transfer and until week 10 of pregnancy. Estrace 6mg (2mg 3 times a day) as well as estrogene patches (2 patches every other day.
Describe your experience with Aspire Fertility Austin.
Great at getting back to you quickly. Compasionate and caring. The one thing is i had to ask questions for some things because she didn't always proactively tell me things (i.e. how to do Progesterone shots). But overall really felt like she cared, she knew my name and my case well.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
My care was a different cost because we used a donor service. We bought a package that had the ability to refund if we don't get to a live a birth through 6 donor cycles. That package was $39k plus we did pay for embroyo testing $4100 and additional embroyo biopsy $1500. I believe we also paid a little extra for a mock trial required by the donor service, maybe $500.
What specific things went wrong at Aspire Fertility Austin?
  • Failed to call with results
Describe the specific things that went wrong at Aspire Fertility Austin.
Oh i wouldn't say "go wrong" - i just didn't get a call one time for extra blood work I asked for. We had to monitor my TSH and Vit D during my process due to my health issues. The question asked if anyone ever didn't call me with results, it happened one time and wasn't a big deal. I just called them.
9
Doctor
David Prokai
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 31
2 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
European
Income $200K - $499K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We transferred one embryo under Dr. Prokai's recommendation. He fully explained the trade offs between implanting one vs. two...During our conversation, I felt more heard and seen than I had ever felt during my year of fertility treatment...[he] gives you first class care, but also understands how to be there emotionally for you is incredibly important
The entire [Aspire Fertility] nursing staff rallied around us and helped us save our cycle after we had to transfer mid-cycle from [another clinic]...I was so devastated to leave him and his incredible staff who rallied around us and gave us the care and support we needed to make this little boy. I will never be able to thank the team at Aspire enough for the wonderful gift they have given us. We love them like family. They want constant updates from me and my sister
How was your experience with David Prokai at Aspire Fertility Austin?
I can't say enough good things about Dr David Prokai. He is the most emotionally supportive, talented, and caring doctor that I have ever met. Fertility treatment is so incredibly traumatic. Having a doctor who not only gives you first class care, but also understands how to be there emotionally for you is incredibly important. Dr. Prokai genuinely cares about his patients. In 2020 I was working with another fertility clinic in Austin and my body wasn’t responding to stimulation treatment. I was told that I needed to start exploring donor eggs. I went to Dr. Prokai for a second opinion and I felt an immediate connection to him. During our conversation, I felt more heard and seen than I had ever felt during my year of fertility treatment with my other clinic. At my previous clinic I felt like a number in their system, and had no emotional connection to my doctor. During my appointment with Dr. Prokai I remember him saying "I understand that every step in this journey is a loss, I can only tell you what I would tell you if you were my sister, and if you were my sister, I would agree that a donor egg is your best chance". I was blown away, my other doctor had never acknowledged the emotional weight that fertility treatment carries. We stayed with my old clinic and went forward with stimulating my sister Sarah, who agreed to be my egg donor. Unfortunately, after a horrible experience with that clinic, we were forced to abandon treatment mid-cycle. I called Aspire Fertility in tears on Friday night and they called Dr. Prokai who not only talked to me that Friday night, but agreed to rush us in for an appointment. He rescued our cycle and was able to continue Sarah’s stimulation. During Sarah’s egg extraction, she grabbed Dr Prokai’s hand and said “you’re such a blessing for our family. Thank you so much for everything you’ve done. I believe god gave you to us.” Dr. Prokai got misty-eyed, but is a superstitious man so didn’t congratulate us just yet. Even though my sister also has a low ovarian reserve, the cycle resulted in three grade A healthy and viable embryos! Not only did Dr. Prokai make me feel taken care of emotionally and clinically, he also made my sister Sarah feel cared for as one of his own patients- not just “the donor.” At one point during our treatment, it looked like we were going to have to stop her cycle and try again with another medication protocol. Thankfully, Sarah started responding to treatment and we were able to move forward. So many ups and downs. Dr. Prokai confessed that he was so worried that he would have to call off the cycle that he had spent the weekend practicing how to tell us with his wife, so he could make sure that he told us in as gentle of a way as possible, so we wouldn’t lose hope. This is who he is. He cares so much. We are now three months pregnant with our baby boy! Due on my sister’s bday- another blessing. Dr. Prokai wanted so badly to FaceTime Sarah & her husband during our first heartbeat appt, and it was such a beautiful moment, every team member on board, listening to our miracle’s strong heart beat. During our last appointment with Dr. Prokai I was a sobbing mess. I was so devastated to leave him and his incredible staff who rallied around us and gave us the care and support we needed to make this little boy. I will never be able to thank the team at Aspire enough for the wonderful gift they have given us. We love them like family. They want constant updates from me and my sister. It has been such a long and hard journey, but I could not be more grateful that it was Dr. Prokai who helped us create this little life. It was all meant to be, but with the right doctor.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
Book your appointment today. Dr. Prokai is the most incredible fertility doctor.
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
I can't say enough good things about Dr David Prokai. He is the most emotionally supportive, talented, and caring doctor that I have ever met. Fertility treatment is so incredibly traumatic. Having a doctor who not only gives you first class care, but also understands how to be there emotionally for you is incredibly important. Dr. Prokai genuinely cares about his patients. In 2020 I was working with another fertility clinic in Austin and my body wasn’t responding to stimulation treatment. I was told that I needed to start exploring donor eggs. I went to Dr. Prokai for a second opinion and I felt an immediate connection to him. During our conversation, I felt more heard and seen than I had ever felt during my year of fertility treatment with my other clinic. At my previous clinic I felt like a number in their system, and had no emotional connection to my doctor. During my appointment with Dr. Prokai I remember him saying "I understand that every step in this journey is a loss, I can only tell you what I would tell you if you were my sister, and if you were my sister, I would agree that a donor egg is your best chance". I was blown away, my other doctor had never acknowledged the emotional weight that fertility treatment carries. We stayed with my old clinic and went forward with stimulating my sister Sarah, who agreed to be my egg donor. Unfortunately, after a horrible experience with that clinic, we were forced to abandon treatment mid-cycle. I called Aspire Fertility in tears on Friday night and they called Dr. Prokai who not only talked to me that Friday night, but agreed to rush us in for an appointment. He rescued our cycle and was able to continue Sarah’s stimulation. During Sarah’s egg extraction, she grabbed Dr Prokai’s hand and said “you’re such a blessing for our family. Thank you so much for everything you’ve done. I believe god gave you to us.” Dr. Prokai got misty-eyed, but is a superstitious man so didn’t congratulate us just yet. Even though my sister also has a low ovarian reserve, the cycle resulted in three grade A healthy and viable embryos! Not only did Dr. Prokai make me feel taken care of emotionally and clinically, he also made my sister Sarah feel cared for as one of his own patients- not just “the donor.” At one point during our treatment, it looked like we were going to have to stop her cycle and try again with another medication protocol. Thankfully, Sarah started responding to treatment and we were able to move forward. So many ups and downs. Dr. Prokai confessed that he was so worried that he would have to call off the cycle that he had spent the weekend practicing how to tell us with his wife, so he could make sure that he told us in as gentle of a way as possible, so we wouldn’t lose hope. This is who he is. He cares so much. We are now three months pregnant with our baby boy! Due on my sister’s bday- another blessing. Dr. Prokai wanted so badly to FaceTime Sarah & her husband during our first heartbeat appt, and it was such a beautiful moment, every team member on board, listening to our miracle’s strong heart beat. During our last appointment with Dr. Prokai I was a sobbing mess. I was so devastated to leave him and his incredible staff who rallied around us and gave us the care and support we needed to make this little boy. I will never be able to thank the team at Aspire enough for the wonderful gift they have given us. We love them like family. They want constant updates from me and my sister. It has been such a long and hard journey, but I could not be more grateful that it was Dr. Prokai who helped us create this little life. It was all meant to be, but with the right doctor.
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
Dr. Prokai stimulated my sister to secure donor eggs, he used birth control, injectable hormones and estrodial (among other medications which I can't remember). For my transfer he used birth control, estrodial, progesterone injections and other medications I can't remember.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Inthira)
The entire nursing staff rallied around us and helped us save our cycle after we had to transfer mid-cycle from Texas Fertility Center. They took our call on a Friday night and got us in Monday for an appointment with Dr. Prokai. They cried with us, celebrated with us, and were incredible caretakers.
Describe your experience with Aspire Fertility Austin.
I can't say enough good things about Dr David Prokai. He is the most emotionally supportive, talented, and caring doctor that I have ever met. Fertility treatment is so incredibly traumatic. Having a doctor who not only gives you first class care, but also understands how to be there emotionally for you is incredibly important. Dr. Prokai genuinely cares about his patients. In 2020 I was working with another fertility clinic in Austin and my body wasn’t responding to stimulation treatment. I was told that I needed to start exploring donor eggs. I went to Dr. Prokai for a second opinion and I felt an immediate connection to him. During our conversation, I felt more heard and seen than I had ever felt during my year of fertility treatment with my other clinic. At my previous clinic I felt like a number in their system, and had no emotional connection to my doctor. During my appointment with Dr. Prokai I remember him saying "I understand that every step in this journey is a loss, I can only tell you what I would tell you if you were my sister, and if you were my sister, I would agree that a donor egg is your best chance". I was blown away, my other doctor had never acknowledged the emotional weight that fertility treatment carries. We stayed with my old clinic and went forward with stimulating my sister Sarah, who agreed to be my egg donor. Unfortunately, after a horrible experience with that clinic, we were forced to abandon treatment mid-cycle. I called Aspire Fertility in tears on Friday night and they called Dr. Prokai who not only talked to me that Friday night, but agreed to rush us in for an appointment. He rescued our cycle and was able to continue Sarah’s stimulation. During Sarah’s egg extraction, she grabbed Dr Prokai’s hand and said “you’re such a blessing for our family. Thank you so much for everything you’ve done. I believe god gave you to us.” Dr. Prokai got misty-eyed, but is a superstitious man so didn’t congratulate us just yet. Even though my sister also has a low ovarian reserve, the cycle resulted in three grade A healthy and viable embryos! Not only did Dr. Prokai make me feel taken care of emotionally and clinically, he also made my sister Sarah feel cared for as one of his own patients- not just “the donor.” At one point during our treatment, it looked like we were going to have to stop her cycle and try again with another medication protocol. Thankfully, Sarah started responding to treatment and we were able to move forward. So many ups and downs. Dr. Prokai confessed that he was so worried that he would have to call off the cycle that he had spent the weekend practicing how to tell us with his wife, so he could make sure that he told us in as gentle of a way as possible, so we wouldn’t lose hope. This is who he is. He cares so much. We are now three months pregnant with our baby boy! Due on my sister’s bday- another blessing. Dr. Prokai wanted so badly to FaceTime Sarah & her husband during our first heartbeat appt, and it was such a beautiful moment, every team member on board, listening to our miracle’s strong heart beat. During our last appointment with Dr. Prokai I was a sobbing mess. I was so devastated to leave him and his incredible staff who rallied around us and gave us the care and support we needed to make this little boy. I will never be able to thank the team at Aspire enough for the wonderful gift they have given us. We love them like family. They want constant updates from me and my sister. It has been such a long and hard journey, but I could not be more grateful that it was Dr. Prokai who helped us create this little life. It was all meant to be, but with the right doctor.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
I had coverage with Progyny so my fertility coverage was covered 100%
Describe David Prokai's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
We transferred one embryo under Dr. Prokai's recommendation. He fully explained the trade offs between implanting one vs. two.
10
Doctor
David Prokai
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 34
3 IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Professor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I felt like I could be myself and be heard and supported by Dr Prokai and his team. Infertility is a horrible thing to go through and it made such a difference feeling like I could be participatory in my care by asking questions and not just be told what the cycle was...He spent almost an hour talking with us and was willing to explain anything I asked
Great covid protocol. They [Aspire Fertility clinic] would only have one person in the waiting room. Really nice facilities and you can always get someone on the phone which was an big issue with my last clinic. They even got me needles when I couldn’t get the right kind from my pharmacy...FET was about $4000...They [nurses] are super responsive and always made sure someone got back to me
How was your experience with David Prokai at Aspire Fertility Austin?
Changing doctors to Dr Prokai was the best decision for me. Yes, I did have a successful transfer and that of course makes things extra great...but I felt like I could be myself and be heard and supported by Dr Prokai and his team. Infertility is a horrible thing to go through and it made such a difference feeling like I could be participatory in my care by asking questions and not just be told what the cycle was.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
If you want to feel truly like a person and not a number, go to Dr Prokai!
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
I first met Dr. Prokai after a failed FET with another clinic. I had many questions about my situation so I wanted a second opinion. I knew I would only switch to him if I really really felt it was the right fit. My husband and I met with him (remotely due to covid). He spent almost an hour talking with us and was willing to explain anything I asked. Many times Dr Prokai would call me personally if I had a question about anything. He is a great doctor and a down to earth person. Cassy (his nurse) and Marci (his patient point person) are wonderful and attentive.
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
After a failed FET with a pgt tested normal Embryo I wanted to rule everything out. Dr Prokai suggested a cycle that started with about 2 weeks of birth control. Then we did a mock transfer (I had a extremely painful first transfer and this was a huge selling point for me that he said he always does a mock to make sure he knows how to place the catheter before it’s actually the time for the transfer). He also did a test for inflammation and that was normal. I did estrogen and PIO before the transfer. Had the transfer (it was soooo easy) and then continued the medication until 12 weeks pregnant.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Cassy)
Cassy (nurse) and Marci (coordinator) are great! They are super responsive and always made sure someone got back to me. When I first started seeing Dr Prokai Cassy was out of the office for a family emergency and so I had a couple emails to her that took a while to get back. But that is soooo out of character for her I learned. Also dr P and Marci would call me and answer questions for Cassy when she was out so I was taken care of!
Describe your experience with Aspire Fertility Austin.
Great covid protocol. They would only have one person in the waiting room. Really nice facilities and you can always get someone on the phone which was an big issue with my last clinic. They even got me needles when I couldn’t get the right kind from my pharmacy.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
FET was about $4000
10
Doctor
David Prokai
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
10
10
Age 37
IVF
Unexplained
Prefer not to answer
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. David Prokai] was empathetic for our situation with our failed round (a different clinic). It seems like he LOVES what he does and definitely has the right bedside manner for such an emotional medical area. He quickly put a plan in place for our next round based on how I responded to my initial round. I am so glad I met Dr. Prokai and just wish I did earlier.
There's a lot of people on the care team [at Aspire Fertility Austin] so you feel like you're in good hands. The only weakness that I've run into so far is that they don't have an online payment system. It's not a big deal though since they will call to collect credit card details...[nurse] Jenna has been amazing so far! She is so sweet and detail oriented. I am looking forward to working with her this round.
How was your experience with David Prokai at Aspire Fertility Austin?
He was empathetic for our situation with our failed round (a different clinic). It seems like he LOVES what he does and definitely has the right bedside manner for such an emotional medical area. He quickly put a plan in place for our next round based on how I responded to my initial round. I am so glad I met Dr. Prokai and just wish I did earlier.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
Trust him! He welcomes questions so don't hold back on anything that you are wondering or apprehensive about. He is a very good listener and seems resulted driven so you're in good hands.
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
We had a failed cycle with another clinic and then went to Aspire to see Dr. Prokai. He is SO compassionate and welcoming, I already feel comfortable that this round will be a success!
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
Dr. Prokai reviewed my previous protocol (with a different clinic) and adjusted the plan according to my response. I will be on estorgen priming instead of birth control and then off to the races with a mixture of follistim, menopur, and omnitrope. I am so hopeful this time around.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Jenna)
Jenna has been amazing so far! She is so sweet and detail oriented. I am looking forward to working with her this round.
Describe your experience with Aspire Fertility Austin.
There's a lot of people on the care team so you feel like you're in good hands. The only weakness that I've run into so far is that they don't have an online payment system. It's not a big deal though since they will call to collect credit card details.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
It is about 20k for the retrieval and transfer. Meds will be about 5k-10k.
10
Doctor
David Prokai
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
1
2
Age 28
10 Fertility Medications
Anovulation
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Prokai is a good person and I really think that he wants the best for his patients. We chose to use him as our doctor because we really felt good with his bedside manner...We decided to do a monitoring cycle with Letrozole to "gather information." That cycle really didn't tell us much. From there, we were told to continue on Letrozole, which we did for many months with no positive test
[The Aspire Fertility] app interface is awful and I regularly would send questions and would never get a response. This total lack of communication was extremely frustrating and we "lost" several cycles as a result, despite starting planning conversations a week+ out from my expected period date...The front desk staff was always so lovely and helpful. They clearly work hard to accommodate patients and often schedule over the weekends and holidays. The clinic also offers parking validation, which is helpful. The clinic supposedly offers support services like financial counselors and mental health support. However, despite paying for those services during the timed cycle, we never had access to them.
How was your experience with David Prokai at Aspire Fertility Austin?
Dr. Prokai is a good person and I really think that he wants the best for his patients. We chose to use him as our doctor because we really felt good with his bedside manner. When his staff was causing problems, he offered to communicate with us directly, which I appreciated. In retrospect, I wish he had been more proactive with setting a path for treatment. We weren't financially ready to spent $1,400/month on Aspire IUI treatments and we were vocal about that. I wish he had been more creative with ways to help us given our financial limitations at the time. For example, adding progesterone, trigger shot, etc.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
When communication breaks down, don't just accept it as is. You are your own strongest advocate and you HAVE to play hard ball at Aspire to get what you need.
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
Dr. Prokai is thoughtful and really did try to help us, but his staff was a complete disaster. The left hand was never talking to the right. They also never helped us create a plan. Just kept telling us to take Letrozole over and over again with the same negative results. By the end of our time with them, we were actually the ones suggesting treatment ideas. Their app interface is awful and I regularly would send questions and would never get a response. This total lack of communication was extremely frustrating and we "lost" several cycles as a result, despite starting planning conversations a week+ out from my expected period date. Every time I allowed myself to believe that we had worked out the communication issues or that maybe we had a solid plan, Aspire disappointed me again, and again, and again. In addition to the horrible communication, they also sent me IUI contracts on multiple occasions without the procedure even being initially discussed. It felt like they were trying to sell us an IUI (at the outrageous price of $1,400) and if we weren't ready for that financial commitment, then we weren't worth the time. We desperately tried to find less expensive options to try before moving to IUI, but they were too busy to notice or care apparently.
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
After we completed the final diagnostic tests, we were told that I had some kind of ovulatory issue, but it wasn't super clear. I do ovulate on my own, but it is often delayed. We decided to do a monitoring cycle with Letrozole to "gather information." That cycle really didn't tell us much. From there, we were told to continue on Letrozole, which we did for many months with no positive test. Finally, we asked about incorporating a trigger shot or even progesterone just to try something different. We added progesterone, though my labs didn't suggest that I needed any additional, in this last month with no success. We were supposed to do a timed cycle this month again but their office never responded to my messages at the first of the month with concerns about timing of the cycle and upcoming travel. So, that was the final straw and I'm going back to my OBGYN for an IUI next month. WHICH BY THE WAY only cost $292!!! At Aspire, they charge over $400 for a monitored cycle and $1,400 for an IUI. Absolute highway robbery.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Cassy and Kathy)
Dr. Prokai's staff was a disaster in terms of communication. I would sometimes have to call and email 3+ times to get a response. Kathy was particularly short and rude to us, which made an already painful situation even more so. There was a specific occasion when I had finally had enough of the miscommunications about treatment, appointments, etc. My husband called and spoke directly to Dr. Prokai and they agreed to have a meeting for the three of us to discuss next steps and clear up confusion. I got a call about an hour later from Kathy who was insistent that we were not supposed to have an appointment at all and that my husband was clearly wrong. It was, in fact, Kathy who was wrong and we did schedule the conversation with Dr. Prokai directly. This is just one example of the many, many instances of miscommunication and poor coordination from his team.
Describe your experience with Aspire Fertility Austin.
Aspire is a beautiful, clean, one-stop shop clinic. The front desk staff was always so lovely and helpful. They clearly work hard to accommodate patients and often schedule over the weekends and holidays. The clinic also offers parking validation, which is helpful. The clinic supposedly offers support services like financial counselors and mental health support. However, despite paying for those services during the timed cycle, we never had access to them.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
A timed cycle cost $650+ medications An IUI cycle cost $1,400 I later found out that an IUI with my OBGYN cost $292. Needless to say, we are not doing IUI with Aspire.
What specific things went wrong at Aspire Fertility Austin?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Aspire Fertility Austin.
Communication was the #1 issue. Currently, their online portal is set up so that you can message the doctor and his/her care team all at the same time. They can respond to your message, but you cannot write back in the same chain. This month, I asked about delaying my period 2-3 days so that we would be able to schedule an IUI around a weekend that I was going to be out of town. I got one response saying that I could take a "short course" of birth control but then I would lose an entire month of opportunity. I wrote back asking if I could just continue with progesterone instead to bump it back a few extra days. Never got a response. So, my cycle came as anticipated and I'll now be out of town for ovulation-- thus losing another opportunity. Another cycle, I called three times and emailed several times trying to get a re-fill of Letrozole. Despite reaching out over a week before my cycle began, they didn't get back to me until CD5, so that cycle was a bust too.
1
Doctor
David Prokai
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 30
2 IUI
Unexplained
Income $200K - $499K
Strongly Recommends
Strongly Recommends
Successful
From our very first consultation, Dr. Prokai handled our case with a personal touch an incredible amount of empathy. Each time we saw him, he took the time to check in on us personally (weekend plans, how we were feeling etc.) and not just from a medical perspective...First round IUI - Clomid with Ovidrel. We noticed this caused my lining to be a bit thin. Because of this we changed strategies for the second round
Aspire is extremely welcoming and filled with kind people. Appointments were always on time, scheduling was easy, and the staff was very knowledgeable and easy to work with. Everyone from the front desk to the nursing staff works to make your experience as mentally/emotionally painless as possible...They were always lightning fast and thorough. It's clear that they're passionate about this work and care deeply for their patients.
How was your experience with David Prokai at Aspire Fertility Austin?
We feel incredibly lucky to have seen Dr. Prokai through this process. Unexplained infertility is both a good and bad thing - good because nothing is wrong, bad because nothing is wrong (and still nothing is happening!). It can be very confusing, isolating and sad. Dr. Prokai balanced empathy and optimism with educating us and presenting the facts. He always took the time to answer our questions thoroughly and patiently. On my first visit I mentioned how I hated getting blood drawn - he stayed back while the nurses did this and just chatted with me to distract me. I knew then that he would be different. All of our fears going into this process were quickly alleviated- we trusted in Dr. Prokai and his plan - he didn't let us down. Now we are pregnant with our baby boy and couldn't be happier! While we hope we don't have to go through this again, we would in a heartbeat knowing Dr. Prokai is on our team.
What's one piece of advice would you give a prospective patient of David Prokai at Aspire Fertility Austin?
Trust him, be honest and communicate! He will always give you the time if you need it- so don't shy away from it.
During treatment, were you treated like a number or a human with David Prokai at Aspire Fertility Austin?
From our very first consultation, Dr. Prokai handled our case with a personal touch an incredible amount of empathy. Each time we saw him, he took the time to check in on us personally (weekend plans, how we were feeling etc.) and not just from a medical perspective.
Describe the protocols David Prokai used in your cycles at Aspire Fertility Austin and their degree of success.
First round IUI - Clomid with Ovidrel. We noticed this caused my lining to be a bit thin. Because of this we changed strategies for the second round. Second round IUI - Letrozole with Ovidrel and Progesterone supplements. Success!
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Cassy Hernandez)
Cassy and the entire staff at Aspire were amazing to work with. They were always lightning fast and thorough. It's clear that they're passionate about this work and care deeply for their patients.
Describe your experience with Aspire Fertility Austin.
Aspire is extremely welcoming and filled with kind people. Appointments were always on time, scheduling was easy, and the staff was very knowledgeable and easy to work with. Everyone from the front desk to the nursing staff works to make your experience as mentally/emotionally painless as possible.
Describe the costs associated with your care under David Prokai at Aspire Fertility Austin.
We were lucky enough to have Progyny as a fertility benefit which covered most of the costs associated with Dr. Prokai's care.
10
Doctor
David Prokai
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources