Rated 8.5
Strongly recommend: 60%Neutral: 28%Don't recommend: 12%8.5
60% strongly recommend
35 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.8
6.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Stanford U
Residency
U of Colorado
Fellowship
U of Texas

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Debra Minjarez works at

Southern California Reproductive Center
Rated 8
Strongly recommend: 60%Neutral: 17%Don't recommend: 23%8

At 1 office

Santa Barbara
1722 State Street
Santa Barbara, CA 93101
805-569-1950
Explore Clinic

35 patient reviews

LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
4
NPS
4
Age 39 - 40
3 IUI
Donor Sperm
European
Income $100K - $199K
Nurse or HC Services
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Minjarez] seemed very queer friendly...felt like she was just going through the motions but that we weren't developing a relationship...I would have liked my doctor to be more responsive...changing course as new information was revealed...as a 40 year old queer woman with DOR and autoimmune issues, I didn't feel like they offered the individualized support that I need.
as a 40 year old queer woman with DOR and autoimmune issues, I didn't feel like they [Spring Fertility] offered the individualized support that I need...was given incorrect information about sperm viability from the medical assistant and then an andrology lab tech...front desk people are very business like and basically just take your money...boring but contemporary waiting room with free snacks...doctor seemed to mostly run on time. It was clean and quiet.
How was your experience with Debra Minjarez at Spring Fertility?
After 6 unsuccessful vaginal inseminations and 5 unsuccessful IUIs with fresh known donor sperm at home with a midwife, my partner and I went to Dr Minjarez because I'd heard that she was very experienced after having worked at CCRM for ~20 years. At our initial consult, she seemed warm and matter of fact, going through the usual statistics for someone my age, etc. She seemed very queer friendly. My partner and I made a point to tell her we did not want to do IVF (we were nervous she was going to push it on us so went in a little defensive) and she said "let's do 3 medicated/monitored IUIs and see..." At each monitoring appointment, she briskly relayed my follicle count in a neutral tone, without embellishing any details. I was never given a diagnosis although my understanding is that I have diminished ovarian reserve since at 39 years old, I only got 4-5 follicles per cycle and my AMH was around 1. I also have multiple autoimmune conditions, including Hashimoto's but she didn't seem concerned about that and said as long as my TSH was under 2 there wasn't anything to worry about. It felt like she was just going through the motions but that we weren't developing a relationship or a game plan. I guess I would have liked my doctor to be more responsive and engaged- telling me what they thought would be the best course of action and changing course as new information was revealed. I sensed that the doctors at Spring are very systematic and just assign people to their place in the rubric without concern for individual factors. The staff seemed pretty organized as far as email and phone follow ups, although I did have a concerning interaction regarding viability of fresh, washed sperm in IUI. The medical assistant told me over the phone it was viable for 3-5 days in the uterus which I disagreed with so she transferred me to someone in andrology, who backed her up. When I shared this with Dr Minjarez, she said that they were both wrong and she'd follow up. After my third unsuccessful medicated and monitored IUI, they emailed me to ask the result of my pregnancy test. I felt too demoralized (after 15 total unsuccessful tries) to reply and I never heard from them again- to discuss next steps or anything. I feel like they dropped the ball by not reaching out again, but it has only been 2 weeks since their last email so I'll see... I don't think I'll continue at Spring because it just doesn't seem personalized enough. It may be a great place for egg freezing or maybe male factor is where they really shine, but as a 40 year old queer woman with DOR and autoimmune issues, I didn't feel like they offered the individualized support that I need.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Write down your questions in advance of your appointments because they go by in a flash and it's hard to think when you're in stirrups. Also take notes during the appointment so you don't forget your follicle count, etc (again- hard to remember things you heard while you were in stirrups).
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr Minjarez was always warm and friendly, asking how I was and making chit-chat. She seemed fairly aware of my history with her although she didn't always remember details from previous visits. The staff at Spring is always very cheerful but it sometimes felt a little forced.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
I was given 7.5mg letrozole day 2-6 and trigger shot (ovidrel) for 3 cycles. The monitoring appointments were on day 2 and then around day 14 (because I typically ovulate on day 17). I didn't sense that I had much response to the letrozole, but who's to say because I wasn't monitoring before I started taking it. I did vaginal inseminations at home and IUIs at home with a midwife, based on the timing recommended by Dr Minjarez. Although the timing seemed just right, I did not become pregnant.
Describe your experience with the nursing staff at Spring Fertility.
There were many people who walked me in and out of the ultrasound room- were they nurses or medical assistants? I'm not sure. They were all a little over the top cheerful in a young person/customer service sort of way. There were never any mistakes made or bad behavior.
Describe your experience with Spring Fertility.
The front desk people are very business like and basically just take your money. There is a boring but contemporary waiting room with free snacks (energy bars) and bubby water in cans. The doctor seemed to mostly run on time. It was clean and quiet.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
The initial consult and each monitoring appointment cost $450. I don't believe they accept insurance.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
As I wrote earlier in this review, I was given incorrect information about sperm viability from the medical assistant and then an andrology lab tech.
4
Doctor
Debra Minjarez
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
Spring Fertility
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
7
NPS
6
Age 40 - 41
1 IUI
2 IVF
Donor Sperm
Other
European
Income $200K - $499K
Operations
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
I like that she [Dr. Debra Minjarez] is honest and doesn’t sugar coat hard news. I wish that she gave more details, context, and reasons for protocol and/or tests, and what to expect next. It seems she has too many patients at once and speeds through appointments or conversations which makes it hard to ask my questions. There was one appointment where we were sitting in her office and I was asking questions and at one point she got up and stood with the door open, insinuating that our conversation was over, when I still had more questions to talk through.
[Southern California Reproductive Center] Strengths: covered by my insurance, staff is friendly. Weaknesses: over worked and under staffed. It is next to impossible to call and have someone at the clinic answer the phone. They do have an answering service but when dealing with such sensitive matters, it’s not ideal...My nurse is great at making me feel cared for and rooted for.
How was your experience with Debra Minjarez at Southern California Reproductive Center?
I like that she is honest and doesn’t sugar coat hard news. I wish that she gave more details, context, and reasons for protocol and/or tests, and what to expect next. It seems she has too many patients at once and speeds through appointments or conversations which makes it hard to ask my questions. There was one appointment where we were sitting in her office and I was asking questions and at one point she got up and stood with the door open, insinuating that our conversation was over, when I still had more questions to talk through.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Southern California Reproductive Center?
Do your own research, ask lots of questions, always ask why.
During treatment, were you treated like a number or a human with Debra Minjarez at Southern California Reproductive Center?
There were moments that I really felt like she cared, for example I was very nervous at my first egg retrieval and she was very kind by holding my hand and reassuring me everything would be ok. At other point I didn’t feel like I got the attention I needed because she/the clinic was so busy and understaffed.
Describe the protocols Debra Minjarez used in your cycles at Southern California Reproductive Center and their degree of success.
My first protocol was seemingly very easy: menopur, gonal, and HGH. We got 4 eggs, 3 mature, 3 fertilized, 1 PGT normal. Because this was the first cycle we weren’t sure what we’d get and this was great news. The second cycle she kept the same protocol with one change: adding Lupron at the beginning. The Lupron increases the release of your own FSH in addition to the injections you are taking to try to get maybe one additional follicle to growth. The second cycle did not go well at all. We only had 1 follicle. The IVF was canceled and converted to an IUI that failed.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Vicky Ayala)
My nurse is great at making me feel cared for and rooted for. Unfortunately she is overworked and understaffed so she is overwhelmed in the amount on her plate which translates to a lack in communication and organization.
Describe your experience with Southern California Reproductive Center.
Strengths: covered by my insurance, staff is friendly. Weaknesses: over worked and under staffed. It is next to impossible to call and have someone at the clinic answer the phone. They do have an answering service but when dealing with such sensitive matters, it’s not ideal. This gets especially anxiety inducing during critical points in your protocol. When my IVF cycle was canceled and converted to an IUI it was chaos figuring out what was happening and how it’d be covered by insurance. It was very unpleasant.
Describe the costs associated with your care under Debra Minjarez at Southern California Reproductive Center.
I have progyny benefits so fortunately I don’t see much cost.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
n/a
What specific things went wrong at Southern California Reproductive Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Southern California Reproductive Center.
Cancelled IVF cycle converted to an IUI cycle was chaos trying to understand what I needed to do for my shots. I didn’t get the call on what to do until an hour before I needed to take my shots. And even then I wasn’t sure anyone would call because it was so late (8 pm). Another cycle I was told to start birth control and so I did but I kept questioning why, and had to ask multiple times, before being told to stop because they’d gotten what we were doing wrong. I also had an experience during a vaginal ultrasound where the regular tech and a new person training were arguing over how to conduct the US and passing the wand back and forth (and fighting over it) while it was still in my vagina.
7
Doctor
Debra Minjarez
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
6
Clinic
Southern California Reproductive Center
Santa Barbara
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
7
NPS
7
Age 42
1 IVF
Diminished Ovarian Reserve
European
Latinx
Income $50K - $99K
IUI With Other Docs
Neutral
Neutral
Unsuccessful
She [Dr. Debra Minjarez] was informative and very nice when I saw her...Didn’t hear anything until the two week beta test. I had to be the one to ask for a meeting with her because of the no implantation situation. She was nice but quickly asked if I wanted to do my next one with egg donor. I thought that was inappropriate because it has only been one time since I did IVF. Too soon to ask. So that was insensitive and traumatic for me. Aside from that she was very nice.
She [nurse at Spring Fertility] was very nice, but when I asked about things she was somewhat passive aggressive in her email replies. I never met her, I spoke to her on the phone maybe once or twice. I didn’t feel a genuine feel when I spoke to her...When I did see them, they were very nice and mostly thorough. Retrieval and transfer Or great. I was treated really nicely and it was a great experience.
How was your experience with Debra Minjarez at Spring Fertility?
She was informative and very nice when I saw her. The day of retrieval she stopped and said hi, before the procedure. The day of transfer, she was very nice we even took a picture together. Let me know what is going on. Didn’t hear anything until the two week beta test. I had to be the one to ask for a meeting with her because of the no implantation situation. She was nice but quickly asked if I wanted to do my next one with egg donor. I thought that was inappropriate because it has only been one time since I did IVF. Too soon to ask. So that was insensitive and traumatic for me. Aside from that she was very nice.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Be aware that she may ask if you want to use donor eggs If first IVF cycle fails. Especially if you’re older. Also, it does take one magical egg, as she mentioned at the very beginning. But if it doesn’t work, she’ll ask about donor eggs.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Every time I saw her which was only three, she was extremely nice and very personable. But, I only saw her a few times.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
Treatment strategy was doing a mini IVF cycle with letrozole, Gonal-F, Menopur, double trigger shots, priming with birth control. Rationale of mini cycle is that I don’t have a lot of eggs so slow and steady wins the race. I did start with 10 follicles and ended up having a lead and retrieving only three. So I think that something could I have been done to better those results.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Darcy )
She was very nice, but when I asked about things she was somewhat passive aggressive in her email replies. I never met her, I spoke to her on the phone maybe once or twice. I didn’t feel a genuine feel when I spoke to her, seemed a little bit fake, too nice.
Describe your experience with Spring Fertility.
Clinic was in California, I live in Utah so I started off in Utah and the last two weeks were spend in California in a hotel. I saw the doctor a couple days after I got to California and I didn’t see the next doctor until a week after that, and it wasn’t my main doctor. It was another person because she wasn’t there. So I feel like one of the weaknesses is that I could’ve done one more monitoring in Utah so that I wouldn’t have to spend two weeks in California with one week of nothing. When I did see them, they were very nice and mostly thorough. Retrieval and transfer Or great. I was treated really nicely and it was a great experience.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
10,295+ an additional $500 or $600 that was not mentioned but after the fact with assisted hatching.
7
Doctor
Debra Minjarez
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
7
Clinic
Spring Fertility
Oakland
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
9
NPS
10
Age 41
2 IVF
2 Embryo Freezing
Unexplained
European
Income $200K - $499K
IUI With Other Docs
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Minjarez was very warm with our initial intake, asked what our goals were...was very straightforward about the number of treatments likely needed in order to get enough embryos. She did not bat an eye with our age or anything. She made the whole process easy and was confident and upbeat throughout...I enjoyed everything about working with Dr Minjarez except that when we got pregnant (yay!) I never heard any congratulations from her.
I also appreciated that there was more continuity with nursing staff at Spring...It helps to have a familiar face so many of the blood draws. Overall the clinic was clean and professional, all staff we worked with including the other docs were great, and although we were based in the Oakland clinic we had the retrievals and implantation in SF and all the docs and staff there were warm, competent, and proficient as well.
How was your experience with Debra Minjarez at Spring Fertility?
I enjoyed everything about working with Dr Minjarez except that when we got pregnant (yay!) I never heard any congratulations from her. We only had interactions with the nursing staff and another doc who was on call the day we had our six week ultrasound. I would have felt better if she closed the loop with a quick “congrats on your pregnancy” communication after all the work we had done together.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr Minjarez was very warm with our initial intake, asked what our goals were for creating a family (we wanted two kids) and was very straightforward about the number of treatments likely needed in order to get enough embryos. She did not bat an eye with our age or anything. She made the whole process easy and was confident and upbeat throughout.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
I had 13 eggs stored from an egg freezing round at UCSF. We transferred those eggs to Spring San Francisco and then we did two additional egg retrieval and fertilization with my husband’s sperm to get a total of 5 high quality embryos (aiming to create two kids). We were successful with the first implantation. Most of my medications and test results were straightforward throughout, however before our embryo implantation I got a weird spike in progesterone. Dr Minjarez and the on call doc worked together to figure out whether to proceed with that implantation cycle or not, and thankfully they elected to continue testing and the transfer was successful. We were grateful that they took the time to work with us instead of just skipping that cycle.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Mel Ransom)
Mel was always on top of the schedule, the mediation dosage, and was helpful and compassionate any time I reached out with questions or needs.
Describe your experience with Spring Fertility.
I had experience with UCSF (from an egg freezing round) and I found the doc a little insensitive. (After I froze 13 eggs he told me that gave me a 39% chance of a live birth and therefore I should “just go get pregnant now”. Obviously I would have gotten pregnant on my own if the situation were right, otherwise I wouldn’t have been freezing eggs!) I didn’t get any similar weird comments from spring and the clinic was super well organized. I especially loved that since this all happened during the pandemic, the clinic was great about emailing out information about COVID risks in the clinic and during pregnancy. We had to put our treatments on hold for a month because we wanted to start in March 2020 but all medical facilities shut down non essential treatments for a bit. Dr Minjarez called me personally to explain that we needed to pause treatment due to the pandemic which I really appreciated. I also appreciated that there was more continuity with nursing staff at Spring than I experienced at UCSF. It helps to have a familiar face so many of the blood draws. Overall the clinic was clean and professional, all staff we worked with including the other docs were great, and although we were based in the Oakland clinic we had the retrievals and implantation in SF and all the docs and staff there were warm, competent, and proficient as well.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
$50k-$55k for the initial consultation. two egg retrievals, fertilization and genetic testing (PGS), freezing of embryos, medications, and one round of implantation plus the post implantation ultrasound and all monitoring appointments.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Spring only allows implantation of one high quality embryo. We were ok with that — at age 41 the risks for safely carrying twins indicate it’s not a good approach to use two embryos at once.
9
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Oakland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
8
Age 36 - 37
1 IVF
Endometriosis
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr Minjarez provided much more information than previous Drs and laid out a long term plan of care given out desire for multiple children. I really appreciated that she was direct, but also very caring in a professional way...When a transfer did not work, she changed protocols, which led to a successful pregnancy...
I saw many different nurses at the [Spring Fertility] clinic. Some were more helpful than others. They were generally responsive when I reached out...Convenient location - few other options in Oakland area. Strengths: clean, well organized Throughout several transfers, I interacted with multiple Spring doctors...Being used to more transparent medical records, I find their online system not the most clear.
How was your experience with Debra Minjarez at Spring Fertility?
I came to Dr Minjarez after seeing another Dr at this practice, as well as treatment from another facility. Dr Minjarez provided much more information than previous Drs and laid out a long term plan of care given out desire for multiple children. I really appreciated that she was direct, but also very caring in a professional way. I'm very put off by excessive optimism and I found her to be realistic which I find more helpful and hopeful. After transfers that ended in chemical pregnancies, I ended up doing a second egg retrieval with Dr Minjarez with genetic testing. When a transfer did not work, she changed protocols, which led to a successful pregnancy.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Expect direct, professional, compassionate care.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr Minjarez treated me with compassion and honesty - after a chemical pregnancy with another Dr, she was direct that it wouldn't work out, but she was so kind.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
We did two FET transfers with Dr Minjarez with genetically tested embryos. The first cycle was an antagonist cycle and the second was fully medicated Lupron regulated cycle. Because we'd had a failed cycle with genetically tested embryos, Dr Minjarez suggested a change of protocol to control the uterine environment. This led to success for me.
Describe your experience with the nursing staff at Spring Fertility.
I saw many different nurses at the clinic. Some were more helpful than others. They were generally responsive when I reached out.
Describe your experience with Spring Fertility.
Convenient location - few other options in Oakland area. Strengths: clean, well organized Throughout several transfers, I interacted with multiple Spring doctors. The one downside was that for the transfers, I have a challenging case due to my cervix and more than once it wasn't communicated to the Dr doing the procedure about my specific needs, which led to discomfort during transfer. Being used to more transparent medical records, I find their online system not the most clear.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
Costs included A second egg retrieval, meds and two FET. For my second transfer, the clinic included the majority of my meds within the cost for compassionate care.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Recommended eSet
What specific things went wrong at Spring Fertility?
  • Lost paperwork
Describe the specific things that went wrong at Spring Fertility.
There was a lack of communication between Drs about my specific anatomy that made transfer more difficult when I did not have Dr Minjarez.
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Spring Fertility
Oakland
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
7
NPS
8
Age 40 - 42
6 IVF
6 Egg Freezing
5 Embryo Freezing
Diminished Ovarian Reserve
Latinx
Income $100K - $199K
Marketer or PR
3rd of 3 Docs
3 IVF With Other Docs
5 Egg Freezing With Other Docs
Neutral
Neutral
Unsuccessful
Dr Minjarez is a great Dr, she is very understanding and friendly and you know she is rooting for you. She has an excellent bedside manner. Most of her feedback is data and statistically based, and sometimes I just wanted her gut are a heartfelt point of view. She has a wealth of knowledge and is willing to try new things and hear you out.
I think the strengths [of Spring Fertility] are that they will take on very challenging cases and that they have an excellent lab. They have an excellent staff of Dr but as they are growing their personal touch is being lost and the care can become inconsistant...I had really great nurses, but unfortunately, there was a lot of turn-over. I would have to re-explain my situation every time a new nurse was assigned to me.
How was your experience with Debra Minjarez at Spring Fertility?
Dr Minjarez is a great Dr, she is very understanding and friendly and you know she is rooting for you. She has an excellent bedside manner. Most of her feedback is data and statistically based, and sometimes I just wanted her gut are a heartfelt point of view. She has a wealth of knowledge and is willing to try new things and hear you out.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Make sure you have a list of all your questions beforehand, she is very busy so you never know the next time you will have a one on one opportunity again. After that, there is a lot of going through nurses.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
In the beginning, I definitely felt more like a human, but as time went on, and the more treatment I got I felt I have to really push to be seen and heard. That they were too bust
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
Mini-stim due to diminished ovarian reserve. Hope to get high quality over quantity
Describe your experience with the nursing staff at Spring Fertility.
I had really great nurses, but unfortunately, there was a lot of turn-over. I would have to re-explain my situation every time a new nurse was assigned to me. However, everyone I worked with was very sympathetic and kind. They are extremely busy so you have to be persistent especially if you need meds quickly.
Describe your experience with Spring Fertility.
I think the strengths are that they will take on very challenging cases and that they have an excellent lab. They have an excellent staff of Dr but as they are growing their personal touch is being lost and the care can become inconsistant
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
Costs were withing the same amount as other clinics, slightly more than a hospitol
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
This is all based on your personal situation; your age, egg quality, egg reserve, your financial situation. She would never have a blanket approach to all patients
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Spring Fertility.
I have had my financial information done incorrectly and was not given hard copy results of embryo quality once
7
Doctor
Debra Minjarez
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Spring Fertility
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 40
1 IVF
Donor Sperm
Diminished Ovarian Reserve
Latinx
Middle Eastern
Income $100K - $199K
4th of 4 Docs
9 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
When I met with Dr. Minjarez she knew everything I’d been through and already had a tailored plan. The major part of feeling confident and secure with Dr. Minjarez is that she was open to hearing my questions, thoroughly explained things, and if I had a specific request she was open to it. Many of the doctors I’d had before treated my journey as an experiment I.E. sure, I have no idea if that will work so let’s try it. That’s never comforting. As a queer female couple, every time we tried to get pregnant was costly financially and emotionally. Dr. Minjarez was the only doctor that understood that balance and knew that we didn’t have time or money to waste. Lastly, Dr. Minjarez treats you based on your cycle - the clinic didn’t make me take medications in order to fill their schedule. So when my body was ready they were able to always accommodate.
Some of the nurses [at Spring Fertility] go between the Oakland and SF office so it was really nice on the day of my transfer to see one of our nurses in SF and get a hug before I went in for the procedure...We did ICSI, genetic testing and frozen transfer with one embryo. Overall with medications we paid between $25-30k...easy location in Oakland, clean and cozy clinic, amazing staff. The SF clinic is similar. Things to know- parking at the Oakland clinic is difficult but not terrible. We only went to SF for the weekends and the day of procedures and found parking easily. If you have any questions or concerns with finances work with your coordinator to manage them. Spring basically has packages and we had no surprises with our costs.
How was your experience with Debra Minjarez at Spring Fertility?
Dr. Minjarez treated me differently than the other fertility doctors I had seen. I was exhausted with misinformation and feeling like none of the doctors I met with were fully in control of a plan toward success. However, Dr. Minjarez was direct in her communication and let me know what challenges were ahead and she did it compassionately. Kaiser has sent over 450 pages of my medical records and I assumed it would be too much to read through so I came to the appointment with a timeline. When I met with Dr. Minjarez she knew everything I’d been through and already had a tailored plan. The major part of feeling confident and secure with Dr. Minjarez is that she was open to hearing my questions, thoroughly explained things, and if I had a specific request she was open to it. Many of the doctors I’d had before treated my journey as an experiment I.E. sure, I have no idea if that will work so let’s try it. That’s never comforting. As a queer female couple, every time we tried to get pregnant was costly financially and emotionally. Dr. Minjarez was the only doctor that understood that balance and knew that we didn’t have time or money to waste. Lastly, Dr. Minjarez treats you based on your cycle - the clinic didn’t make me take medications in order to fill their schedule. So when my body was ready they were able to always accommodate.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
If you have any doubts or questions make sure to always ask them before you leave the appointment. She is busy but always has time to explain and answer things.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr. Minjarez and her team were dedicated to my fertility journey. They addressed me and my wife personally, compassionately, and made sure we left with all the information we needed. Even though the office visits were efficient and brief we never felt rushed (helpful when you need to rush to work!). I was thankful that the staff were friendly and always rooted for our success.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
Because I’d already had an extensive journey with medication, Dr. Minjarez was able to tailor my injections and quantities based off my history. Surprisingly, she didn’t prescribe the highest amount of injections that I’d used before. Instead she explained to me that I didn’t need as much as I’d had before (that doctor had really amped up the meds) in order to produce. When I had my transfer she prescribed clomid. Previously I’d had a weird reaction to clomid (Rx from the same doctor that had rx’ed high amounts of injections) and Dr. Minjarez walked me through trying it again at a different dosage and taking them at night. She let me know that I could change the meds if I needed to. She was right and I didn’t have a negative reaction when I took them. After I had the embryo transfer I was able to just have progesterone suppositories instead of injecting. This is uncommon with the other doctors I’d met with and I was so thankful that Dr. Minjarez knew the up to date science and confirmed that my numbers were high enough for suppositories. Most other doctors just automatically prescribe progesterone injections no matter what.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Sonia, care coordinator. Flo, nurse)
Sonia was our coordinator and she is amazing. Super organized and totally invested in our journey to have a baby. As a queer couple, the entire staff embraced us and always addressed me and my wife appropriately. The nurses were all great! We mostly worked with Flo but also had other nurses. They were all knowledgeable and knew my medical chart very well. That type of knowledge and attention never happens at other clinics. Some of the nurses go between the Oakland and SF office so it was really nice on the day of my transfer to see one of our nurses in SF and get a hug before I went in for the procedure.
Describe your experience with Spring Fertility.
Strengths- easy location in Oakland, clean and cozy clinic, amazing staff. The SF clinic is similar. Things to know- parking at the Oakland clinic is difficult but not terrible. We only went to SF for the weekends and the day of procedures and found parking easily. If you have any questions or concerns with finances work with your coordinator to manage them. Spring basically has packages and we had no surprises with our costs.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
We did ICSI, genetic testing and frozen transfer with one embryo. Overall with medications we paid between $25-30k. Our insurance didn’t cover anything.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We preferred single embryo transfer and Dr. Minjarez agreed. We did PGS testing and ICSI to have the best chances of only needing the eSET. This was recommended by Dr. Minjarez and we were happy with the results.
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Oakland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 33
Recurrent Pregnancy Loss
Other
European
Income $200K - $499K
Business Executive
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Minjarez has a strong preference on eSET, due to all of the risks for mom and babies if there are multiples...reviewed my specific health history with me, and then went over the potential problems, how to resolve those, and how to move forward. It was very personalized to my specific fertility challenges...clearly cares about her patients. She takes the time to hear about your fertility journey in your own words, but has also clearly taken the time to review the information you provide in your intake forms. I think she takes all steps necessary to achieve pregnancy.
I have visited the Oakland and San Francisco clinics [of Spring Fertility]. They are both great. Easy to get to & park near. Inviting, clean environment that always smells good. Friendly staff. Rarely a wait time beyond your scheduled appointment...I had a saline sonogram to look for scarring in the uterus. Then had a hysteroscopy to remove the scarring...The communication preference seems to be email, which is fine but if there is a back and forth going, sometimes a phone call makes more sense.
How was your experience with Debra Minjarez at Spring Fertility?
Dr. Minjarez clearly cares about her patients. She takes the time to hear about your fertility journey in your own words, but has also clearly taken the time to review the information you provide in your intake forms. I think she takes all steps necessary to achieve pregnancy.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Ask questions. And ask what she would ask if she were in your shoes. Know that the fertility journey is not linear.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr. Minjarez reviewed my specific health history with me, and then went over the potential problems, how to resolve those, and how to move forward. It was very personalized to my specific fertility challenges.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
I had a saline sonogram to look for scarring in the uterus. Then had a hysteroscopy to remove the scarring. And now am on estrogen, and then will the provera toward the end of the estrogen.
Describe your experience with the nursing staff at Spring Fertility.
The communication preference seems to be email, which is fine but if there is a back and forth going, sometimes a phone call makes more sense. They are prompt with responses, but I did have to sometimes dig for information or ask questions about things that I thought should have been readily available information, like prescriptions needed following a surgery and what purpose the medication served.
Describe your experience with Spring Fertility.
I have visited the Oakland and San Francisco clinics. They are both great. Easy to get to & park near. Inviting, clean environment that always smells good. Friendly staff. Rarely a wait time beyond your scheduled appointment.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
Saline sonogram was around $700. Hysteroscopy with anesthesia was around $3500. Initial office consult was around $350.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Minjarez has a strong preference on eSET, due to all of the risks for mom and babies if there are multiples.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
I had a hysteroscopy and the Dr who did the surgery, and Dr Minjarez gave me specific information about the drugs I was to take and the timing of the drugs. Then when the nurse called for follow up she had the information down differently. But she did call back with the correct information.
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 37
Male Factor
European
Income $100K - $199K
Marketer or PR
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Appointments [with Dr. Minjarez] can be brief, but her team is always very responsive via email if things come up afterward...caring and kind. Even during short visits, I feel like Dr. Minjarez is very present and attentive to me and my partner...took time to thoroughly explain different parts of the process and answer any of our questions. We've had some delays getting started, and she's been helpful and responsive. She does a good job of balancing clear, direct communication with kindness and the feeling like she's rooting for us.
she [nurse at Spring Fertility] taught an injectable medications class that was very helpful. Our patient navigator and the team have been very helpful, promptly answering all of our questions and providing clear, detailed instructions...saline sonogram: $950...ovarian stimulation and monitoring, retrieval of oocytes, embryology lab services (including ICSI, PGS/PGD): $18,375...This facility transfers only one embryo at a time...when vetting labs we asked for Spring's stats, measuring against Fertility IQ's standards for lab quality, and they passed with flying colors.
How was your experience with Debra Minjarez at Spring Fertility?
Dr. Minjarez took time to thoroughly explain different parts of the process and answer any of our questions. We've had some delays getting started, and she's been helpful and responsive. She does a good job of balancing clear, direct communication with kindness and the feeling like she's rooting for us.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Make sure you think through your questions ahead of time -- it really benefit us to have done our research so we could make the most of our time with Dr. Minjarez. Appointments can be brief, but her team is always very responsive via email if things come up afterward.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr. Minjarez and her staff are caring and kind. Even during short visits, I feel like Dr. Minjarez is very present and attentive to me and my partner.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
We haven't started stimulation yet, because my follicles weren't ready. But the plan is to stimulate with FSH and Menopur.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Flo)
We haven't worked a lot with our nurse yet -- she taught an injectable medications class that was very helpful. Our patient navigator and the team have been very helpful, promptly answering all of our questions and providing clear, detailed instructions.
Describe your experience with Spring Fertility.
It's hard to say right now because we're at the very beginning of the process, but when vetting labs we asked for Spring's stats, measuring against Fertility IQ's standards for lab quality, and they passed with flying colors.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
saline sonogram: $950 ovarian stimulation and monitoring, retrieval of oocytes, embryology lab services (including ICSI, PGS/PGD): $18,375 medication package: $4,400 future frozen embryo transfer (monitoring + thawing, transfer): $5,250 embryo cryopreservation after 6 months: $650
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
This facility transfers only one embryo at a time.
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
8
Age 35 - 36
1 IVF
Recurrent Pregnancy Loss
Other
European
Ashkenazi Jewish
Income $200K - $499K
Teacher
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr.Minjarez always communicates clearly and directly. She would send me current research on my condition and explain why she recommended particular tests....My one complaint is that because she is so direct, it sometimes feels like she is not the most empathetic with my feelings/journey. With that being said, my partner loves that she is very direct. I also had some issues with seeing different doctors (she is based in Oakland and I live in SF so elected to see some of the Drs in the SF office for routine sonograms). Due to some communication issues, I elected not to do that for this most recent transfer cycle and have been happy with Dr.Minjarez being my only provider.
Spring is very clean and has state of the art equipment. There are 4 full time doctors, which is on the smaller side compared to some other clinics we considered. My complaint is that it seems like the doctors do not have the best communication procedures in place. I had a cancelled FET cycle and had seen 2 separate doctors and a nurse practitioner and it did not seem like there was clear communication. Once I decided to only go to Oakland to see my Dr.
How was your experience with Debra Minjarez at Spring Fertility?
Dr.Minjarez always communicates clearly and directly. She would send me current research on my condition and explain why she recommended particular tests. My case has been complicated, due to multiple miscarriages and a few set backs along the way. She has handled everything in stride and is confident in her decisions when it has been necessary to change the course of treatment. My one complaint is that because she is so direct, it sometimes feels like she is not the most empathetic with my feelings/journey. With that being said, my partner loves that she is very direct. I also had some issues with seeing different doctors (she is based in Oakland and I live in SF so elected to see some of the Drs in the SF office for routine sonograms). Due to some communication issues, I elected not to do that for this most recent transfer cycle and have been happy with Dr.Minjarez being my only provider.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
She is brilliant and knows about all of the recent research. She is very direct and will not tell you something that she does not fully mean/believe. Because she is so direct, if you want someone who is more empathetic, it might not be the best fit.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr.Minjarez has taken the time to call me after hours to talk about next steps. For example, after I had an early loss with my first transfer, she called me to talk about what we could do to move forward. She also took time to get to know me and my partner.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
For my most recent FET, I did 2.5 months of Lupron following a diagnosis of diffused adenomyosis. I then did a controlled cycle using estrogen patches and progesterone in oil injections. After my first transfer ended in an early loss, she had me tested for endometritis using a CD138 stain. (It was negative)
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Flo)
The nursing staff at Spring has been so helpful and caring. My care coordinator is responsive to my questions via call and email. I have also had a great experience anytime I have had to call in on the weekend for urgent requests (one time I was traveling and did not have the right medications and they immediately helped me find a local pharmacy that had the medication I needed).
Describe your experience with Spring Fertility.
Spring is very clean and has state of the art equipment. There are 4 full time doctors, which is on the smaller side compared to some other clinics we considered. My complaint is that it seems like the doctors do not have the best communication procedures in place. I had a cancelled FET cycle and had seen 2 separate doctors and a nurse practitioner and it did not seem like there was clear communication. Once I decided to only go to Oakland to see my Dr. this was not an issue, but something to consider if you are planning on seeing doctors at a different location than your primary Dr.
Describe your experience with your monitoring appointments at Spring Fertility.
There was a window of time for monitoring appointments but I never had to wait for more than 10 mins and they were almost always right on time.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
I think Egg Retrieval and PGS testing was around $25,000. Each FET has been between $3000-5500
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We were not given the option for multiple embryo transfer. I am not sure if this is standard procedure for my clinic or if it is because of my uterine issues.
9
Doctor
Debra Minjarez
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Spring Fertility
San Francisco
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 31
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Other
East Asian
Income $100K - $199K
Accountant
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Protocol with Dr. Debra Minjarez was] Letrozole mini-IVF stimulation because of diminished ovarian reserve...came up with a very patient-specific protocol that was different than my previous IVF protocols with previous doctors. It was the perfect protocol (mini IVF) for my specific situation (history of endometrial cancer, few eggs, diminished ovarian reserve)...I even had a recurrence of pre-cancer during my IVF treatment with her, went back to hormone therapy, and she helped me navigate through that and I am back on course. I call her my "miracle worker."
Strengths [at Spring Fertility]: location in Oakland, cleanliness, availability of appointments, greater customer care, excellent doctors...excellent embryology lab Weaknesses: all retrievals/embryo transfer procedures and weekend appointments are done at the SF office (but this is not that bad), so you might see different doctors for your procedures. (also not that bad because I trust all the Spring doctors)...My cycle coordinator, Marina, was extremely helpful over email and phone and very timely to questions I had over email. I nearly always received a response within 1 business day of my email from either Marina or another cycle coordinator/nurse. In my opinion, Spring is excellent on timeliness and customer care.
How was your experience with Debra Minjarez at Spring Fertility?
Dr. Minjarez is excellent in her thorough knowledge of infertility issues and related health issues. I was treated for endometrial cancer and had gone through 3 failed IVF cycles and had come to Dr. Minjarez as a last hope, after being referred to her by a friend and she treated me a lot of compassion, listened to my history (including cancer medications) and crafted a specific protocol (resting from medication, different medications once I started, mini-IVF letrozole stimulation) that miraculously resulted in 2 high quality embryos. I am currently going through the embryo transfer process, but she has been great all the way through. I even had a recurrence of pre-cancer during my IVF treatment with her, went back to hormone therapy, and she helped me navigate through that and I am back on course. I call her my "miracle worker."
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Explain your medical history thoroughly so that Dr. Minjarez can understand how to best treat you with a specific protocol.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr. Minjarez came up with a very patient-specific protocol that was different than my previous IVF protocols with previous doctors. It was the perfect protocol (mini IVF) for my specific situation (history of endometrial cancer, few eggs, diminished ovarian reserve).
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
Resting from medication for 2 months due to over-stimulation of my ovaries from previous cancer hormone therapy and IVF treatments. Letrozole mini-IVF stimulation because of diminished ovarian reserve.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Flo (nurse) and Marina (cycle coordinator))
My nurse, Flo, was very compassionate on the phone and nearly always called whenever I needed some type of explanation for my medications. My cycle coordinator, Marina, was extremely helpful over email and phone and very timely to questions I had over email. I nearly always received a response within 1 business day of my email from either Marina or another cycle coordinator/nurse. In my opinion, Spring is excellent on timeliness and customer care.
Describe your experience with Spring Fertility.
Strengths: location in Oakland, cleanliness, availability of appointments, greater customer care, excellent doctors (previously from UCSF and Kaiser), excellent embryology lab Weaknesses: all retrievals/embryo transfer procedures and weekend appointments are done at the SF office (but this is not that bad), so you might see different doctors for your procedures. (also not that bad because I trust all the Spring doctors)
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
$7K (before insurance) for the 1 mini-IVF cycle, $5K for embryo transfer
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
None. I preferred single embryo transfer and she recommended the same.
What specific things went wrong at Spring Fertility?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility.
There was 1 incident where I was expecting a call from my nurse for ovulation trigger instructions and at 5:45pm had not received a call for instructions for that night. I called the clinic and left a voicemail. Thankfully another nurse called back immediately with the instructions, but I was a bit worried since it was a critical instructions in preparation for embryo transfer.
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, 22 Eggs Frozen
NPS
9
NPS
9
Age 34
1 Egg Freezing
European
Income $200K - $499K
Engineer
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Minjarez] talked to me like an equal, took the time to listen to me about all of my concerns. She never rushed me, and answered all my questions in depth, and was nice when discussing personal matters that I was concerned may impact my egg freezing...My egg freezing ended up going significantly better than we had initially anticipated, as some of my earlier test results were not great, and I think she stated my initial results conservatively so I would be prepared if things didn't go as well as they did.
They [nurses at Spring Fertility] were all very friendly, but I did not have a constant nurse, and saw a new person most times. They were also highly responsive over email, but I would just email whoever had contacted me last...It was, like, 4500 for meds and 8500 for all procedures related to the egg retrieval. There was an additional 400 up front for fertility testing, then an extra 200 at the end because I had 2 extra eggs that got frozen (they cover up to 20)
How was your experience with Debra Minjarez at Spring Fertility?
For the most part, I was very happy with Debra Minjarez. She was nice, and really seemed to know what she was doing. The only downside, is I believe she errs on the side of caution. My egg freezing ended up going significantly better than we had initially anticipated, as some of my earlier test results were not great, and I think she stated my initial results conservatively so I would be prepared if things didn't go as well as they did.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Be pretty open about your concerns, even if they seem embarrassing or silly. She was very respectful about everything that I asked.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
She talked to me like an equal, took the time to listen to me about all of my concerns. She never rushed me, and answered all my questions in depth, and was nice when discussing personal matters that I was concerned may impact my egg freezing.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
I had a Gonal-F with Menopur protocol, starting with 225 iu of Gonal-F and 150 iu of Menopur, which were tapered down as treatment progressed/in response to my estrogen levels and ultrasounds. I think my dose was lowered towards the end, so I could take them longer while waiting for my follicles to mature. Overall, the results were very good, and I think they picked a great time to do my egg retrieval - we got a good number of eggs, but I didn't get sick afterwards (though, I didn't feel great the week after.)
Describe your experience with the nursing staff at Spring Fertility.
They were all very friendly, but I did not have a constant nurse, and saw a new person most times. They were also highly responsive over email, but I would just email whoever had contacted me last.
Describe your experience with Spring Fertility.
It was a nice clinic, the equipment seemed new and up to date, and the staff was friendly. One slight downside, is they have a few locations - like one in Oakland - but some of the procedures they can only do in San Francisco. I ended up having to get up very early to go into SF for my egg retrieval despite usually seeing my doctor in Oakland.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
It was, like, 4500 for meds and 8500 for all procedures related to the egg retrieval. There was an additional 400 up front for fertility testing, then an extra 200 at the end because I had 2 extra eggs that got frozen (they cover up to 20)
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I didn't have embryos transferred
9
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Explained risks
4 of 5
9
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
10
NPS
0
Age 41
2 IUI
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $200K - $499K
Business Executive
3rd of 3 Docs
2 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
This is for Dr Minjarez during her time at Kaiser Oakland...She was able to help me regroup and try again for my third and fourth IUI rounds, and clearly explained why we should move to IVF due to my husband’s male factor issues.... I had two IUI rounds with her - the first we used Menopur in combination with Clomid at my request to see if that would increase my egg count for the IUI. It had the complete opposite effect and was unsuccessful. My fourth - and final - IUI round was with letrozole. There was a better response but the round was still unsuccessful.
Kaiser needs a lot of help with its fertility clinics. This is specific for the clinic at Kaiser Oakland. It may have changed in the past couple of years, but at the time of my treatment they didn’t separate patient rooms, so fertility, pregnant, and senior patients were all in the same place at the same time. You also needed to check in upstairs then travel back downstairs to wait for your appointment....I didn’t have one nurse assigned to me at Kaiser but they always seemed to be on break or not wanting to be bothered. I
How was your experience with Debra Minjarez at Kaiser Permanente NorCal?
This is for Dr Minjarez during her time at Kaiser Oakland, not Spring Ferility. She was exactly what I needed after a demoralizing experience at Kaiser SF. She was able to help me regroup and try again for my third and fourth IUI rounds, and clearly explained why we should move to IVF due to my husband’s male factor issues.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Kaiser Permanente NorCal?
Run, don’t walk! She’s great.
During treatment, were you treated like a number or a human with Debra Minjarez at Kaiser Permanente NorCal?
My experience at Kaiser SF was horrific, so seeing Dr Minjarez at Kaiser Oakland was such a breath of fresh air. We ultimately didn’t get pregnant but I felt that she was a champion of compassionate care and was always open to altering the protocol for better results.
Describe the protocols Debra Minjarez used in your cycles at Kaiser Permanente NorCal and their degree of success.
Again, this is for treatment under her care at Kaiser Oakland. I had two IUI rounds with her - the first we used Menopur in combination with Clomid at my request to see if that would increase my egg count for the IUI. It had the complete opposite effect and was unsuccessful. My fourth - and final - IUI round was with letrozole. There was a better response but the round was still unsuccessful. However, Dr Minjarez made sure I had a saline solution and discovered that I had a fibroid in the uterine fundus and required a hysteroscopy. My care with Kaiser ended after my hysteroscopy and I began looking for a new clinic (because Dr Minjarez left for Spring!)
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I didn’t have one nurse assigned to me at Kaiser but they always seemed to be on break or not wanting to be bothered. I remember rushing to deliver my husband’s sperm sample for an IUI before it became “unuseable” and the front desk was closed when I arrived and I had to track someone down to make sure the sample would make it in time.
Describe your experience with Kaiser Permanente NorCal.
Kaiser needs a lot of help with its fertility clinics. This is specific for the clinic at Kaiser Oakland. It may have changed in the past couple of years, but at the time of my treatment they didn’t separate patient rooms, so fertility, pregnant, and senior patients were all in the same place at the same time. You also needed to check in upstairs then travel back downstairs to wait for your appointment.
Describe the costs associated with your care under Debra Minjarez at Kaiser Permanente NorCal.
I don’t remember the exact costs but Kaiser insurance through my employer covered 50 percent of fertility costs and treatments.
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
0
Clinic
Kaiser Permanente NorCal
Oakland
NPS
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
8
Age 32
1 IVF
Donor Sperm
Male Factor
Other
Income $100K - $199K
Accountant
1st of 2 Docs
Strongly Recommends
Neutral
Successful
Dr. M[injarez] made us feel very comfortable. She was thorough in her explanations and really helped us understand the process (which ended up being very complicated). She was always available for questions and definitely put my mind at ease, which is really important in this type of situation where its easy to get stressed. I fully trusted her to take the lead and give us the best results... personable and made us feel comfortable (she remembered us from previous visits, knew where we were in the process, etc.).
Initially the nursing staff [at CCRM Colorado] was great - I had the same nurse from our first consult to egg retrieval, which was really valuable. Unfortunately, the nurse left CCRM prior to the transfer, and I went back and forth between nurses which I didn't like (not always current on my situation, not quite as empathetic, forgot to call with results, etc.). I wish that I had the same nurse throughout the entire process.
How was your experience with Debra Minjarez at CCRM Colorado?
Dr. M made us feel very comfortable. She was thorough in her explanations and really helped us understand the process (which ended up being very complicated). She was always available for questions and definitely put my mind at ease, which is really important in this type of situation where its easy to get stressed. I fully trusted her to take the lead and give us the best results.
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
Dr. M was very personable and made us feel comfortable (she remembered us from previous visits, knew where we were in the process, etc.).
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Jenna )
Initially the nursing staff was great - I had the same nurse from our first consult to egg retrieval, which was really valuable. Unfortunately, the nurse left CCRM prior to the transfer, and I went back and forth between nurses which I didn't like (not always current on my situation, not quite as empathetic, forgot to call with results, etc.). I wish that I had the same nurse throughout the entire process.
Describe your experience with CCRM Colorado.
The clinic did a great job - the egg retrieval went as planned and I was fortunate to have a significant number of eggs retrieved. We were also able to produce a significant number of embryos for freezing. In all, no complaints about the clinical team.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. M was very conservative in her approach and only recommended one embryo for transfer, but allowed us to make the final call which I really appreciated. We ultimately went with her recommendation.
What specific things went wrong at CCRM Colorado?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Colorado.
The nurse had calculated the wrong date for me to start my meds. Fortunately I caught this prior to starting my calendar, otherwise this would have resulted in a cancelled cycle.
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
CCRM Colorado
Denver
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unsuccessful
NPS
6
NPS
0
Age 42 - 44
1 IUI
1 IVF
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
Consultant
2nd of 3 Docs
2 IUI With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Minjarez] tells the truth, cares about her patients and has your best interest at heart. She was just too busy at CCRM to take good care of me so that I saw results. I felt mislead and that she misrepresented what I'd receive using donor eggs...One donor egg round. I didn't get pregnant. She told me I likely needed to use donor eggs from the beginning. She was right. I just wasn't ready to do that when I met her.
25K for an IVF transfer [at CCRM]. $1200 for an IUI transfer. 50K for donor eggs. 10K for donor embryos... Inflexible, requiring unnecessary and costly tests you pay them for directly.All in all, a horrendous and very expensive experience...Meds the doctor ordered weren't called in. Necessary ultrasounds weren't done close to transfer time. Poor quality donor embryos were received, with my doctor's knowledge.
How was your experience with Debra Minjarez at CCRM Colorado?
She's great. Smart. Caring. Direct. She tells the truth, cares about her patients and has your best interest at heart. She was just too busy at CCRM to take good care of me so that I saw results. I felt mislead and that she misrepresented what I'd receive using donor eggs.
What's one piece of advice would you give a prospective patient of Debra Minjarez at CCRM Colorado?
Make sure she has time to take you on and stay on top of your own health care. The nurses run the IVF process, not the doctors.
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
Debra is great. She listens and communicates. But she was too busy at CCRM to provide quality care. She wasn't prepared for our appointments. She allowed me to use sub-par donor eggs and didn't mention that until I failed to become pregnant. The real issue at CCRM is the understaffed nursing staff. They're so busy, you're a number. You will not get called back. The wrong medication will be called in. You won't be watched closely enough.
Describe the protocols Debra Minjarez used in your cycles at CCRM Colorado and their degree of success.
One IUI, that i wanted to do. She didn't recommend it. One egg retrieval using my own eggs. She told me I wasn't likely to see results. One donor egg round. I didn't get pregnant. She told me I likely needed to use donor eggs from the beginning. She was right. I just wasn't ready to do that when I met her.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Lanie Wolff, Kathy Jenkins)
Too busy. Called in the wrong meds or no meds. Didn't order the right labs. Asked me about my husband several times, when my chart said I'm single. This was other nurses than those I listed. You work with a variety of people when going through IVF.
Describe your experience with CCRM Colorado.
Too busy. Financially motivated. It's all about the money. Inflexible, requiring unnecessary and costly tests you pay them for directly. Expensive. I would staff away from CCRM if at all possible. They're known for the the quality of their lab, and that's very seductive. If you work with them, be ready to take charge of your own health care. Question lab results. Insist on being seen. Question the meds you're on. Look carefully at your prescriptions. Be your own doctor.
Describe the costs associated with your care under Debra Minjarez at CCRM Colorado.
25K for an IVF transfer. $1200 for an IUI transfer. 50K for donor eggs. 10K for donor embryos.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
She'll make a recommendation and then do what you want to do. No issues here.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
Meds the doctor ordered weren't called in. Necessary ultrasounds weren't done close to transfer time. Poor quality donor embryos were received, with my doctor's knowledge. All in all, a horrendous and very expensive experience.
6
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
CCRM Colorado
Denver
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
9
NPS
8
Age 29 - 30
1 IVF
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
European
Latinx
Income $100K - $199K
Consultant
Strongly Recommends
Neutral
Successful
Dr Deb [Minjarez] knew my chart and everything we had experienced until then... she knew my acupuncturist and my OB, and would send them notes because they both were involved, etc - she just knew "me" and I never felt like numbers on her page. She also knew how I responded to news, and at time altered the way she delivered news. She even sat rubbing my hand and wiping tears as she took me in for surgery to remove my tubes, she connected with you...When I didn't respond to stims in the beginning of my cycle, she reassured me of my progress and made me feel comfortable with my medication switch mid-cycle.
I went to the CCRM rose office 95% of the time and loved it but the Lonetree office is much worse - it always felt so sterile and they were always scrambling and disorganized. Their business office is HORRIBLE! The nurse switching mid-cycle can get complicated. And they never give patients consistent messaging, every single staff member will give you a different answer. And big clinic changes are not communicated well. Go to the Rose Office!!
How was your experience with Debra Minjarez at CCRM Colorado?
Although I was bummed not to see her again once I was pregnant (I only saw her 2 other times - my only less positive thing to say, you never see her), I never doubted her commitment to my fertility for a second. Even in a world of infertility and reoccurring bad news that is often delivered and managed by your nurse, she called me after certain less than positive result tests to make sure I was ok. I was young and had a pretty serious case and I will never forget her making me a promise that first day, she was dedicated and compassionate.. When I didn't respond to stims in the beginning of my cycle, she reassured me of my progress and made me feel comfortable with my medication switch mid-cycle. Again it would have been really nice just to a get a call or note from her after pregnancy or delivery, it was radio silent from her after my transfer, otherwise I couldn't speak more highly of Dr Deb!
What's one piece of advice would you give a prospective patient of Debra Minjarez at CCRM Colorado?
Get a good nurse.
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
Dr Deb knew my chart and everything we had experienced until then... she knew my acupuncturist and my OB, and would send them notes because they both were involved, etc - she just knew "me" and I never felt like numbers on her page. She also knew how I responded to news, and at time altered the way she delivered news. She even sat rubbing my hand and wiping tears as she took me in for surgery to remove my tubes, she connected with you.
Describe the protocols Debra Minjarez used in your cycles at CCRM Colorado and their degree of success.
Retrieval - CCRM Protocol 3, estrogen priming, with added clomid day 4 after poor response. Stimmed 13 days and had double trigger. Transfer - 2 months depo lupron prior to CCRM standard frozen transfer. I have stage IV endometriosis, that caused both tubes to close as well as luteal phase defect and DOR (RFC 4-6, AMH .4) due to scarring on ovaries. I had to have my tubes removed prior to transfer but after retrieval. I had historically not responded to stims. I have never had a successful pregnancy and was Beta-3 negative. My retrieval was saved by clomid, I responded and had 14 eggs retrieved, 11 were mature, 9 fertilized and 4 made it to Day 6, 5 day 6. Depo Lupron successfully helped my body create the beta-3. I had a successful transfer of 2 day 5 (3AA and 5AA) untested embryos.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Shanna Morgenson )
Shanna is the BEST. I thank God for her every single day. Timely, compassionate, personal advocate - whatever you needed she delivered!
Describe your experience with CCRM Colorado.
I went to the CCRM rose office 95% of the time and loved it but the Lonetree office is much worse - it always felt so sterile and they were always scrambling and disorganized. Their business office is HORRIBLE! The nurse switching mid-cycle can get complicated. And they never give patients consistent messaging, every single staff member will give you a different answer. And big clinic changes are not communicated well. Go to the Rose Office!!
Describe the costs associated with your care under Debra Minjarez at CCRM Colorado.
All said and done for one day workup, one retrieval, drugs for one retrieval, surgery to remove my tubes, transfer, drugs for one frozen transfer, blood work and associated tests we spent $40k. The package prices are not all inclusive, everything is upcharged that can be.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Due to the fact that my embryos were not tested and my numbers, two embryos were recommended.
What specific things went wrong at CCRM Colorado?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Colorado.
They forgot to send documentation over to a specialist and I was forced to cancel my appointment and reschedule for 3 months later. They all pointed fingers and blame instead of apologizing. They also lost an insurance payment and refused to call me back for almost two weeks.
9
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unknown Success
NPS
8
NPS
8
Age 40 - 42
6 IUI
1 IVF
Donor Sperm
Tubal Blockage
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Consultant
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Minjarez is very warm, and very smart. My only complaint is that when I look back over the 2.5 years I have been under her care, there are things I wish someone would have explained to me when I started the process, that I feel like I didn't learn until much later in the process.
The nursing staff, however, leaves much to be desired. I've worked with three nurses in 2.5 years. The first couldn't remember any details about my case (like that I am a single mother by choice) and would call in prescriptions for me for meds I was allergic to.
How was your experience with Debra Minjarez at CCRM Colorado?
Dr. Minjarez is very warm, and very smart. My only complaint is that when I look back over the 2.5 years I have been under her care, there are things I wish someone would have explained to me when I started the process, that I feel like I didn't learn until much later in the process.
What's one piece of advice would you give a prospective patient of Debra Minjarez at CCRM Colorado?
Ask questions; don't assume she or her staff will tell you everything you need to know; and know that there are always more drugs, more procedures, and more options, and you need to know your limits.
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
Dr. Minjarez is wonderful, when I can see her. She remembers the details of my story, talks me through decisions that need to be made, gives me numbers, and is generally very warm. The nursing staff, however, leaves much to be desired. I've worked with three nurses in 2.5 years. The first couldn't remember any details about my case (like that I am a single mother by choice) and would call in prescriptions for me for meds I was allergic to. The second nurse was excellent; I learned to ask more questions, which helped, but she knew me well and would stay on top of things. The nurse I am working with now is terrible: she never initiates contact, is not ahead of my calendar so leaves things until the last minute, and isn't creative in helping me deal with problems - if there isn't a stock response, then there is nothing she can do for me.
Describe the protocols Debra Minjarez used in your cycles at CCRM Colorado and their degree of success.
None of my cycles have resulted in a pregnancy 2 IUIs with no drugs 4 IUIs with varying amounts of drugs. I know Clomid was used a couple times, I don't remember the others. 1 IVF retrieval: Luteal Oral Protocol 3 - Estrace, Cetrotide, Menopur, Gonal, Saizen, Dexamethasone. We CCS tested the 6 embryos and all were abnormal. I am now prepping for my first donor egg / donor sperm transfer. I will have taken: Novarel (birth control), Lupron, Vivelle, Endometrin, Progesterone in Oil, and Medrol.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Three: a first whose name I don't recall, Katie P, Kristi)
I have had three very different nurses. First: she left in 2014, but was disorganized, forgot any details about me and my history, and would call in scripts for meds I was allergic to. Katie P: Excellent. She is a good communicator, was organized (she would email me the day before I had to start or change a med), always returned calls and emails within an hour, and genuinely cared about me. Kristi: My nurse now. The only positive is that she responds to my emails very quickly. She is disorganized, doesn't remember any details about me or my history, and is not at all thoughtful or creative when she responds to my questions - if it's not a pre-written CCRM response, she doesn't know what to say.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at CCRM Colorado.
It's hard to separate my answers because I've been working with CCRM for 2.5 years through 7 different procedures. Over that time a lot of things have gone wrong, particularly in the beginning when I had a weak nurse and I didn't know what I was doing. As I got more comfortable and got a better nurse, things got better. Now I've transferred to Lone Tree and things are a mess again.
8
Doctor
Debra Minjarez
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2014 - 2015, Unsuccessful
NPS
5
NPS
8
Age 31 - 32
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Business Executive
1st of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
It wasn't until after I had been getting treatment for 1.5 years there and was discussing starting IVF with Dr Minjarez that I asked about its success rates with unidentified infertility. She casually looked at me and said, "it's not unidentified; you have 'diminished ovarian reserve'." I was shocked - those words had never been said to me. It didn't really change anything moving forward for IVF, but still felt.... wrong, after all the thousands of dollars and tests and hours spent with staff there. I also wouldn't have pursued 3 rounds of IUI had I known that.
NUrsing staff [at CCRM Denver] was always busy. I had one bad experience during an IUI, in which a new intern I hadn't met was allowed to insert the speculum. It took her minutes of jabbing around and hitting my cervix repeatedly, and I eventually in tears asked her to stop. Someone else was brought in, and the rest of it went smoothly, but I was so upset and in pain. No one apologized, and I was left to feel really awkward. It often felt like the nurse didn't know my name or remember what my specifics were; I was constantly having to remind them of my unusually short ovulation cycle, and it was in my chart, and yet the nurses kept giving me wrong instructions for taking medication and scheduling appointments.
How was your experience with Debra Minjarez at CCRM Colorado?
Nice and knowledgeable. I didn't feel like the course of treatment was specific to me, but was instead a standard cookie cutter approach. Also, after all my testing, I was never handed an officially-named diagnosis, so I believed for months that it was 'unidentified infertility.' It wasn't until after I had been getting treatment for 1.5 years there and was discussing starting IVF with Dr Minjarez that I asked about its success rates with unidentified infertility. She casually looked at me and said, "it's not unidentified; you have 'diminished ovarian reserve'." I was shocked - those words had never been said to me. It didn't really change anything moving forward for IVF, but still felt.... wrong, after all the thousands of dollars and tests and hours spent with staff there. I also wouldn't have pursued 3 rounds of IUI had I known that.
What's one piece of advice would you give a prospective patient of Debra Minjarez at CCRM Colorado?
Ask for specifics! Bring pen/paper or ask if you can record!
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
Changed nurses often, and felt like they barely knew my name. Also changed doctors midstream. Everyone was kind and knowledgeable, but I certainly didn't feel acknowledged as a person. Also, when I had my first unsuccessful cycle, I was a real mess, even weeks later. The staff knew it, and multiple nurses and my doctor said they would have their staff psychiatrist set up a time with me to make sure I was okay. I never heard from anyone, and I was too depressed/ashamed to make an appointment myself. I am glad that in the end I didn't hurt myself or suffer longlasting depression, but that could have easily been a result and I feel now that they were a bit negligent in knowing what they knew and not following through.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Shana, then Christina)
NUrsing staff was always busy. I had one bad experience during an IUI, in which a new intern I hadn't met was allowed to insert the speculum. It took her minutes of jabbing around and hitting my cervix repeatedly, and I eventually in tears asked her to stop. Someone else was brought in, and the rest of it went smoothly, but I was so upset and in pain. No one apologized, and I was left to feel really awkward. It often felt like the nurse didn't know my name or remember what my specifics were; I was constantly having to remind them of my unusually short ovulation cycle, and it was in my chart, and yet the nurses kept giving me wrong instructions for taking medication and scheduling appointments. I also did not like that nurses would only call with medication dosage and timing instructions. They wouldn't email them. This led to a particularly bad IVF cycle (my first) in which I couldn't' remember the final dosage of HCG and couldn't find anyone who could tell me what it was in the middle of the night; the night nurse instructed me to take the wrong dosage. This was the night before my egg retrieval. They were still able to retrieve eggs, but a significant number were not mature and I still wonder if this is due to the incorrect dosage I took. Had the nurse emailed me or written instructions down, this would not have happened. As it was, she called me when I was out at the grocery store without pen/paper, and she still told me the exact times and dosages for five different medicines across a 3 day period, didn't repeat them, and hung up. I had to then try to remember exactly and write them down in my phone, and couldn't remember the final dosage. So all in all, while the staff is generally professional and competent, they could use some improvement in coordinating care.
Describe your experience with CCRM Colorado.
Clean, a bit sterile, things generally move on time. Pretty flexible for patients who work (they would make an exception and schedule early appointments ~7am for bloodwork and routine exams for those of us with early morning meetings).
Describe the costs associated with your care under Debra Minjarez at CCRM Colorado.
total spent ~$50,000 for 3 IUIs, 1 egg retrieval, 2 IVF cycles, medications
What specific things went wrong at CCRM Colorado?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
I described earlier, regarding the incorrect dosage of HCG and the unspoken diagnosis.
5
Doctor
Debra Minjarez
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2014 - 2015, Unknown Success
NPS
9
NPS
9
Age 32 - 33
3 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Anovulation
PCOS
European
Latinx
Income $200K - $499K
Sales Representative
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. [Minjarez] is very caring and warm. I really like her even though I have not received the results I want...She listens and, especially if you push, is open to trying anything that she thinks might help and poses little risk...The only downside is that I don't deal with her a lot.
[CCRM nurse] Christina is calm, knowledgeable and authoritative which helps me trust her though I think she is better than most of the others based on when she is out... like the nurse I deal with but could see the experience being deeply influenced by what caliber of nurse you have.
How was your experience with Debra Minjarez at CCRM Colorado?
She is fantasist and warm. She makes the process very informative and less emotionally difficult. My nurse acts as the liaison though I wish I could talk to her more.
What's one piece of advice would you give a prospective patient of Debra Minjarez at CCRM Colorado?
Don't wait, I wish I went earlier for emotional sanity. Go immediately, figure out what is and is not covered by your insurance and speak up to what you think is and is not working. I have a food allergy present in all of the pill medications and possibly responsible for my multiple losses so she completely customized my transfer after my last loss. She listens and, especially if you push, is open to trying anything that she thinks might help and poses little risk.
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
Dr. M is very caring and warm. I really like her even though I have not received the results I want. She listens to my concerns and let's me have an opinion in my treatment whole marrying that with her deep expertise. The only downside is that I don't deal with her a lot. I like the nurse I deal with but could see the experience being deeply influenced by what caliber of nurse you have. There are some expensive tests that seem repetitive or an young that they have to be run through their lab (aka not under insurace unless you have United)
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Christina)
She is on top of of everything and calls me back immediately. When she's out she makes sure I am covered. Some of the other nurses who cover for her don't seem quite as on top of it. Christina is calm, knowledgeable and authoritative which helps me trust her though I think she is better than most of the others based on when she is out.
9
Doctor
Debra Minjarez
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
8
NPS
7
Age 31 - 32
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Lawyer
Neutral
Neutral
Successful
As I said, Dr. Minjarez was extremely compassionate and warm. She was also attuned to our problems and adjusted our course of treatment based on issues encountered along the way. Dr. Minjarez gave us all the information, but when asked, she gave us her best recommendation...I would say that you can count on her to be informed and offer good advice, but of course you should do your own research and ask her all the questions you can.
[CCRM] is more expensive than many other clinics, but as a local patient, I wanted to go to the best clinic. Now that I live out of state from a CCRM clinic, I will likely go to a local clinic. CCRM is fairly corporate, and especially at the Lone Tree location, one feels a bit like a number in a giant organization. In addition, I had a terrible experience with one ultrasound technician who gave me the wrong follicle measurements. The information she gave me basically showed my eggs shrinking with a likely cancelled cycle. In fact, my eggs were growing as planned, and my cycle went forward. This is just one example of how a patient can get lost in CCRM because of its size. If I were giving advice to a friend, I would say CCRM is the place to go if you are a local patient or if you are a patient with multiple failures and want a last chance to su
How was your experience with Debra Minjarez at CCRM Colorado?
As I said, Dr. Minjarez was extremely compassionate and warm. She was also attuned to our problems and adjusted our course of treatment based on issues encountered along the way. Dr. Minjarez gave us all the information, but when asked, she gave us her best recommendation.
What's one piece of advice would you give a prospective patient of Debra Minjarez at CCRM Colorado?
I would say that you can count on her to be informed and offer good advice, but of course you should do your own research and ask her all the questions you can.
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
Dr. Minjarez was warm and informative. She gave us the information we needed and worked to tailor our plan of treatment and gave us thoughtful advice. She did my retrieval and my transfers. I highly recommend her, though she is no longer with CCRM.
Describe the protocols Debra Minjarez used in your cycles at CCRM Colorado and their degree of success.
We did the agonist/antagonist cycle with ICSI/IMSI and freeze-all. We ended up with 4 3-day embryos. Our first FET of 2 embryos failed. Our second was successful with a singleton boy being born healthy and full term. The rationale for our protocol was that my husband has severe male factor and I have PCOS. I was 31 at the time, so Dr. M did not recommend doing CCS/PGS testing.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Elisabeth Lyons)
Ms. Lyons was a very good nurse, and I loved having one nurse with whom to communicate. Other nurses not familiar with my course of treatment often did not give us accurate information; however, when there was a mix-up of our medication for trigger, the nurses worked very hard after hours to track down the right medications.
Describe your experience with CCRM Colorado.
CCRM has a fantastic embryology laboratory and uses the most up-to-date technology available. It is more expensive than many other clinics, but as a local patient, I wanted to go to the best clinic. Now that I live out of state from a CCRM clinic, I will likely go to a local clinic. CCRM is fairly corporate, and especially at the Lone Tree location, one feels a bit like a number in a giant organization. In addition, I had a terrible experience with one ultrasound technician who gave me the wrong follicle measurements. The information she gave me basically showed my eggs shrinking with a likely cancelled cycle. In fact, my eggs were growing as planned, and my cycle went forward. This is just one example of how a patient can get lost in CCRM because of its size. If I were giving advice to a friend, I would say CCRM is the place to go if you are a local patient or if you are a patient with multiple failures and want a last chance to succeed.
Describe the costs associated with your care under Debra Minjarez at CCRM Colorado.
I believe we paid between $30,000 and $35,000 total for 1 cancelled retrieval, 1 successful retrieval, 1 failed FET, and 1 successful FET, including medications.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr. Minjarez gave us great information on single versus multiple embryo transfer. However, because we had 3-day embryos, we decided to transfer two at time, which turned out to be the right choice. If we have another cycle, we will likely opt to grow the embryos to day 5 and only transfer one at a time.
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
I explained in my previous explanation.
8
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
CCRM Colorado
Denver
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
8
NPS
3
Age 44
Donor Eggs
Poor Egg Quality
European
Income $50K - $99K
2nd of 2 Docs
4 IUI With Other Docs
IVF With Other Docs
Neutral
Doesn't Recommend
Successful
We felt that Dr. Minjarez knew her stuff - seems to be a very intelligent person....She did NOT push us to use donor eggs, but was also realistic and honest about the likelihood of my own eggs being viable. Dr. Minjares was always friendly and willing to go over our plan time and again with us as things changed. Personally, I liked her very much and felt very comfortable with her.
While we really liked our doctor, we were very very disappointed with the CCRM clinic. Here, we felt like a number. After our initial consult with Dr. Minjarez, we had to go through the official orientation process, which was a wasted day for us. They herded us together with about 10 other couples into a conference room, and went through the general IVF process, legal stuff, protocol..... none of which was helpful in the least to us. It put a bad taste in our mouths from the get-go. They are very protocol driven. The worst example I can think of is that prior to our first IVF transfer, both my husband and I had to go through all sorts of very costly testing, some of which was communicable disease testing which is understandable. But after our first attempt failed, they wanted us to do the exact same testing all over again a mere 2 months later when we went to do transfer #2. They said they would not do the transfer if we didn't do the tests again (all through the CCRM labs, of course). The lab staff was wonderful. I had countless blood draws, and they were all very talented (I am a difficult draw) and friendly. Ruby at the
How was your experience with Debra Minjarez at CCRM Colorado?
We felt that Dr. Minjarez knew her stuff - seems to be a very intelligent person. As I had already been through several failed IUI attempts with a different clinic, we had some very frank conversations with Dr. Minjarez about 1) the probability that my egg quality was likely poor based on my age and hormone levels (since I had done no retrievals, there was no way to know for sure), and 2) our financial situation and how it would realistically direct my treatment to some degree. She did NOT push us to use donor eggs, but was also realistic and honest about the likelihood of my own eggs being viable. Dr. Minjares was always friendly and willing to go over our plan time and again with us as things changed. Personally, I liked her very much and felt very comfortable with her.
What's one piece of advice would you give a prospective patient of Debra Minjarez at CCRM Colorado?
Don't be afraid to slow her down. She is obviously a very busy person, and sometimes we felt a bit rushed in our appointments with her (not the transfer), but we learned to ask our questions until we understood everything.
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
Specifically with Dr. Minjarez, I felt like a human because she treated both me and my husband with respect, she answered all of our questions no matter how many times we asked them, and I felt that she was very adept at sensing whether we needed warm fuzzies or down and dirty facts (that varied greatly depending on what stage of the process we were at).
Describe the protocols Debra Minjarez used in your cycles at CCRM Colorado and their degree of success.
We went straight to using an egg donor since we knew sperm were healthy and were pretty confident that eggs were not. FET #1 Birth control, Lupron injections, estrogen patches, progesteron in oil injections, progesteron inserts, mild antibiotics prior to transfer and a few other drugs I don't remember. I did pre and post-transfer acupuncture for both transfers. Donor gave us 12 frozen eggs, 10 fertilized and we transfered one day-5 embryo and froze the remaining 9 embryos. Result was negative pregnancy test. FET #2 we thawed and transfered 2 embryos which resulted in twins! FET #2 was 2 day-5 embryos from same batch as
Describe your experience with your nurse at CCRM Colorado.
Primary nurse was ok, but especially for our first IVF round, she assumed that we were already familiar with the protocols, drugs, acronyms, procedures, etc. When you are going through this process, the last thing you want to do is figure out the basics on your own. There were several calendar mistakes made along the way where I felt that I had to double check absolutely everything. Before we began our first cycle, she would talk about the "Calendar" like it was a big magical thing, and when I got it, I was very disappointed and confused. It was a photocopied piece of paper with dates handwritten in and notes in the columns. It used terms like "LMP" which I was not familiar with. Instead of using the term "luprolide acetate" (which was what the pharmacy called it), it referred to "Lupron", which I believe is the brand name of the drug. This all sounds really nit-picky, but for someone going through infertility and uncertainty and nervousness, it would have been so much more reassuring to have everything spelled out for us in a clear, precise and unmistakable manner. Communication was difficult in that we did not have a way to directly contact our nurse - had to either leave a message via their portal or leave a message in the general nurses mailbox.
Describe your experience with CCRM Colorado.
While we really liked our doctor, we were very very disappointed with the CCRM clinic. Here, we felt like a number. After our initial consult with Dr. Minjarez, we had to go through the official orientation process, which was a wasted day for us. They herded us together with about 10 other couples into a conference room, and went through the general IVF process, legal stuff, protocol..... none of which was helpful in the least to us. It put a bad taste in our mouths from the get-go. They are very protocol driven. The worst example I can think of is that prior to our first IVF transfer, both my husband and I had to go through all sorts of very costly testing, some of which was communicable disease testing which is understandable. But after our first attempt failed, they wanted us to do the exact same testing all over again a mere 2 months later when we went to do transfer #2. They said they would not do the transfer if we didn't do the tests again (all through the CCRM labs, of course). The lab staff was wonderful. I had countless blood draws, and they were all very talented (I am a difficult draw) and friendly. Ruby at the Rose office was my favorite - amazing woman! Same with ultrasound technicians - they were all very nice and had their acts together.
Describe the costs associated with your care under Debra Minjarez at CCRM Colorado.
Around $50k which included donor eggs, donor medications, my medications and 2 separate transfers.
What specific things went wrong at CCRM Colorado?
  • Lost appointments
  • Provided conflicting information
8
Doctor
Debra Minjarez
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
3
Clinic
CCRM Colorado
Denver
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2013 - 2014, Unsuccessful
NPS
5
NPS
6
Age 26 - 27
1 IVF
Anovulation
Unexplained
European
Other
Income $100K - $199K
Sales Representative
2nd of 3 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We were rushed through our appointments and given a very short window of time to ask questions and understand process [with Dr. Minjarez]. It was clear we were just a number...We did not see her that often. As a patient I would have appreciated more time and more compassion...There were many times we waited for a call back and never got one and were supposed to have received information that came much later than expected.
You need to be prepared to be treated as a number [at CCRM Colorado]. There are so many people that come in and out of here and it is clear they fill their schedules daily...there is little support offered with medications. Lastly there is usually a very long wait list to get in for your first appointment...The nurses were much more attentive but still rushed through appointments...There were many times we waited on results way past when they told us we would be called (we are talking days). There was an issue getting medication and appointments due to scheduling and communication between different clinic locations
How was your experience with Debra Minjarez at CCRM Colorado?
We did not see her that often. As a patient I would have appreciated more time and more compassion instead of being treated as a number. There were many times we waited for a call back and never got one and were supposed to have received information that came much later than expected.
What's one piece of advice would you give a prospective patient of Debra Minjarez at CCRM Colorado?
Treat your patients as humans. Each person is going through this experience through their own lense and for many their first time. Spend more time listening and understanding instead of going through the motions
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
We were rushed through our appointments and given a very short window of time to ask questions and understand process. It was clear we were just a number
Describe the protocols Debra Minjarez used in your cycles at CCRM Colorado and their degree of success.
IVF was immediately reccomended due to unexplained fertility (which I later learned wasn’t unexplained). She explained the injection process, egg retrieval and transfer. She did not go through specific medications with me
Describe your experience with your nurse at CCRM Colorado.
The nurses were much more attentive but still rushed through appointments
Describe your experience with CCRM Colorado.
You need to be prepared to be treated as a number. There are so many people that come in and out of here and it is clear they fill their schedules daily. Insurance also doesn’t cover treatments and there is little support offered with medications. Lastly there is usually a very long wait list to get in for your first appointment
Describe the costs associated with your care under Debra Minjarez at CCRM Colorado.
$15,000
What specific things went wrong at CCRM Colorado?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
There were many times we waited on results way past when they told us we would be called (we are talking days). There was an issue getting medication and appointments due to scheduling and communication between different clinic locations
5
Doctor
Debra Minjarez
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
6
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2012, Successful
NPS
10
NPS
10
Age 38 - 41
3 IUI
2 Egg Freezing
Donor Sperm
PCOS
Ashkenazi Jewish
Business Executive
1st of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
she [Dr. Debra Minjarez] clearly changed the dosing on the retrieval drugs between my first and second tries. She was very helpful in urging me to do another retrieval as, at the time, I only had one remaining healthy embryo. She explained that with my condition- PCOS- she now could see how I react to the medicines and she increased dosages. Having said that, the number of eggs I produced was doubled from 11 to 22 and it was an extremely painful recuperation after the retrieval so it was probably an aggressive treatment in terms of hyperstimulation risk.
I felt the nurses [at CCRM Colorado-Denver] supporting IUI were quite cold and dismissive but once I got into IVF it was a completely different environment... the nurses were significantly better on the IVF side of things...It was expensive. I think that the least costly was the embryo transfer and those ran $5000 each. The retrieval was the huge figure obviously and it was around $15,000 plus some ancillary medicines as well...My impression was that they don't take IUI patients as seriously.
How was your experience with Debra Minjarez at CCRM Colorado?
Strength- when I did see her for a consultation or an inspection (HSG, etc) she was patient and really gave attention. She was also smart and encouraging. She has a lovely demeanor with patients and really seems to genuinely care whether the process works or not. To this day- my twins are nearly five- I send her annual cards at her new clinic in California to keep her apprised of the children's doings. She also made the effort to carve out time to meet the twins when they were several months old.
What's one piece of advice would you give a prospective patient of Debra Minjarez at CCRM Colorado?
It's a very, very long process and you might have other practitioners doing things like retrievals on her behalf. I didn't mind but I know some people do.
During treatment, were you treated like a number or a human with Debra Minjarez at CCRM Colorado?
Dr Minjarez is a warm and supportive person and genuinely interested in her patients. I felt the nurses supporting IUI were quite cold and dismissive but once I got into IVF it was a completely different environment. She was consistently a lovely person but the nurses were significantly better on the IVF side of things.
Describe the protocols Debra Minjarez used in your cycles at CCRM Colorado and their degree of success.
I don't have vivid recollections except that she clearly changed the dosing on the retrieval drugs between my first and second tries. She was very helpful in urging me to do another retrieval as, at the time, I only had one remaining healthy embryo. She explained that with my condition- PCOS- she now could see how I react to the medicines and she increased dosages. Having said that, the number of eggs I produced was doubled from 11 to 22 and it was an extremely painful recuperation after the retrieval so it was probably an aggressive treatment in terms of hyperstimulation risk. But the clinic was top notch and, compared to what I've heard from peers who used others, they were on touch of the medicine and blood testing constantly so I felt it was all very controlled and managed.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Erin Quinn was amazing. A few others were too but the names now escape me 6 years later. )
My primary point person for IVF was Erin Quinn and she was wonderful. For IUI it was a less warm and fuzzy woman named Lisa in CCRM's Denver office. The other IVF nurses were incredible; one of whom drove 40 minutes up from the suburbs on a Sunday to help me with drugs. I am embarrassed to say I cannot recall her name but I also think Erin said she left CCRM the following year anyway. But it was that type of place. Ruby who did blood draw was hilarious and amazing at find veins and the woman who staffed the U/S was equally nice. I really felt that the IVF was a supportive environment, unlike the early IUI experience.
Describe your experience with CCRM Colorado.
My impression was that they don't take IUI patients as seriously. It's obviously a less committed and less costly procedure as well. From an IVF perspective I had complete faith in their competence and ability to manage my situation.
Describe the costs associated with your care under Debra Minjarez at CCRM Colorado.
It was expensive. I think that the least costly was the embryo transfer and those ran $5000 each. The retrieval was the huge figure obviously and it was around $15,000 plus some ancillary medicines as well. Obviously some of that depends on one's health coverage. My company at that time did not cover IVF at all. As I was completing my process in fall 2011 they were bringing in some type of buy one get one free insurance thing but I was too late to participate in those.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr Minjarez did recommend a single embryo transfer which I did and then miscarried shortly after it was a chemical pregnancy. Due to that fact, and to the fact that I had previously had a miscarriage naturally she opted for a two embryo transfer which successfully resulted in twins. She was careful not to go 'overboard' and ever recommend more than 2 embryos notwithstanding her knowledge that I was stressed and almost urging her to throw in more. She's cautious and medically very, very competent and good at what she does!
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
3 IUI
Unexplained
Other
Income $100K - $199K
Operations
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Minjarez] was the absolute best. A true professional, compassionate doctor. She cared for my wife as is she was family and was so caring the entire process. As the husband, I left each appointment with an understanding of what was happening and going on. She made it simple to understand. I could not have been happier with her and our overall experience.
They [Spring Fertility nurses] were always so professional, friendly and a pleasure to be around...The clinic is great. The layout, is modern, the receptionist is super friendly, it is spotless/clean and very easy to find. Each time we went there, the entire environment made us feel calm, which is a great feeling when stepping into a clinic. It was honestly one of, if not the best office I've ever been into...Out of pocket cost was a total of $1,200
How was your experience with Debra Minjarez at Spring Fertility?
She was the absolute best. A true professional, compassionate doctor. She cared for my wife as is she was family and was so caring the entire process. As the husband, I left each appointment with an understanding of what was happening and going on. She made it simple to understand. I could not have been happier with her and our overall experience.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Listen to her. She honestly cares about each patient and what you're going through. Take every step as she says and things will work out!
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr. Minjarez is so caring, sweet and truly cares. She walked us through every step and made us feel comfortable the entire process.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
My wife had 3 cycles of Clomid and injections in order to prepare her body for the IUI process. We wanted to start with IUI vs IVF , so this was the best option for us. The first 2 cycles produced chemical pregnancies for my wife. On the 3rd try, the pregnancy held and she gave birth to our son 3 months ago.
Describe your experience with the nursing staff at Spring Fertility.
The nursing staff was awesome too! We could tell they truly cared for us and wanted things to work out too. They were always so professional, friendly and a pleasure to be around.
Describe your experience with Spring Fertility.
The clinic is great. The layout, is modern, the receptionist is super friendly, it is spotless/clean and very easy to find. Each time we went there, the entire environment made us feel calm, which is a great feeling when stepping into a clinic. It was honestly one of, if not the best office I've ever been into.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
Out of pocket cost was a total of $1,200
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Oakland
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 36
3 IVF
Poor Egg Quality
Prefer not to answer
3rd of 6 Docs
4 IUI With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Weekly follow ups tend to be quick as she [Dr. Debra Minjarez] is busy with patients and travel from SF. However, she checks in and takes the time to speak with us before every procedure and ensures our comfort levels and understanding. She takes the time to answer questions/concerns and is patient/compassionate...has phenomenal bedside manner and has compassion for her work and patients. She is direct and intelligent and break down information for us to better understand the process and protocols.
You deal with multiple staff on the Dr’s team [at Spring Fertility]. Nurse, finance, patient coordinator, anesthesiologists, etc. all are super friendly and are able to get up to speed with status of protocols when I call the office (I don’t have to go through a gatekeeper or explain much). Sometimes talking to different people is a bit much, but everyone has their role...Flo [nurse] has compassion and high level of care when reviewing protocols and medications. She provides comfort and additional support through the process. It is reassuring to have a team that is cheering you on and supporting your journey as it is an arduous, emotional, and straining one.
How was your experience with Debra Minjarez at Spring Fertility?
Weekly follow ups tend to be quick as she is busy with patients and travel from SF. However, she checks in and takes the time to speak with us before every procedure and ensures our comfort levels and understanding. She takes the time to answer questions/concerns and is patient/compassionate.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
She has been considered the best in the field coming from CCRM in Colorado. She was highly recommended to us by many people. You have the power to hire your fertility care team. Check to see what you want and comfortable with.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr. Minjarez has phenomenal bedside manner and has compassion for her work and patients. She is direct and intelligent and break down information for us to better understand the process and protocols.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Flo)
Flo has compassion and high level of care when reviewing protocols and medications. She provides comfort and additional support through the process. It is reassuring to have a team that is cheering you on and supporting your journey as it is an arduous, emotional, and straining one.
Describe your experience with Spring Fertility.
You deal with multiple staff on the Dr’s team. Nurse, finance, patient coordinator, anesthesiologists, etc. all are super friendly and are able to get up to speed with status of protocols when I call the office (I don’t have to go through a gatekeeper or explain much). Sometimes talking to different people is a bit much, but everyone has their role.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
$40000
10
Doctor
Debra Minjarez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5